The on ground check in staff could have been more efficient.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "I liked the food and the supplies given for the long trip, blanket, eye cover, toothbrush, etc."
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "Seating"
Ưu: "Cabin Air Pressure is amazing"
Ưu: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Khuyết điểm: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Ưu: "The crew was amazing and their service was very attentive to customers."
Khuyết điểm: "Not having crying infants onboard"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Friendly crew, extra legroom, great entertainment options."
Ưu: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
Ưu: "Direct flight"
Khuyết điểm: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
Ưu: "Ontine departure and arrival"
Khuyết điểm: "Airport Staff behaviour in Pakistan"
Khuyết điểm: "Very bad service we press the light no one comes and the food is really bad and my mom we to go get a cup of tea for her headache and the crew member got really mad saying where is your cup we aren’t going to give you a cup where is your cup"
Ưu: "Emirates has great programming and the TV screens are the best I've experienced among airlines. LOTS of choices, great sound, screens not to dark like many on US-based carriers and GREAT Headphones."
Khuyết điểm: "The food was poor quality, overcooked and even though I'd ordered a vegan meal, did not receive it. Crew was just okay. Completely disappeared after 1st meal; no water/juice service unless you went back to the back and asked for it. Overall was very disappointed based on previous reviews. This was a "meh" mediocre experience!"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Emirates is everything we can wish"
Ưu: "Obviously Biz Class is a great proposition for a flight of this length and once again the experience was a good one. Staff are always friendly and very attentive."
Khuyết điểm: "We are not big eaters but when you leave at 10am then a lunch and breakfast is a bit of a stretch and even with light snack options we found ourselves hungry. Breakfast was not too flash"
Khuyết điểm: "I don't need to be forced to look at advertisement of Dubai airport and then Dubai itself right before landing, when I have 10 minutes of movie left"
Khuyết điểm: "Everything"
Ưu: "Crew was excellent but seemed stretched ."
Khuyết điểm: "Overall ICE was great but didn't seem to have many new films"
Ưu: "Dinner was good, breakfast a bit ordinary"
Khuyết điểm: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Ưu: "Crew were friendly Entertainment was good"
Khuyết điểm: "My meal was awful the only option for me was raw vegetables in order to have vegetarian and gluten free... It was carrot, cucumber and celery sticks and some fruit. I had the same meal twice it was very sad meal for 17.5 hrs with no snacks offered either. My partner and another man were forgotten as the meal rounds were being done. The crew seemed a little disorganised. The adverts on the entertainment were annoying."
Ưu: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Khuyết điểm: "Nothing"
Ưu: "I flew round trip on their flagship Airbus 380 from Toronto to Dubai, about 13-14 hours. Crew was great, plenty of food and drinks, about 3x meals, lost track of how many drink runs, maybe 5x. It was almost too much food & drink! The in-flight entertainment was great, touch screen was fantastic, USB port, even power outlet, on back of seat, plenty of entertainment choices from movies, to video games, to trivia, I even got a kick out of all the camera's mounted on the outside of the plane with all the flight tracking details available on screen, plenty of bathrooms. Its such a big plane it didn't even feel like you are flying. I'm 6'4" so I always choose an aisle seat so i can at least stretch one leg out, the crew was even mindful not to bump my elbow or even my leg when it was extended out into the aisle while i was asleep...which was more than accommodating to something I shouldn't have been doing! Overall Excellent, I wish every airline was like Emirates. They're bringing back the old school service and class airlines used to be like. I know people don't dress up while they air travel anymore, but I'll be dressing up the next time I fly Emirates! ;)"
Khuyết điểm: "Nothing comes to mind."
Khuyết điểm: "Very noisy for passengers sitting by crew area. Crew seats were used very frequently and every time it opened and closed it slammed waking up passengers."
Khuyết điểm: "Leg room"
Ưu: "Emirates service is always top notch. I am proud to fly them!"
Ưu: "Easy, friendly and comfortable."
Khuyết điểm: "Last row seats so was a bit noisy. But nothing too bad."
Ưu: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
Khuyết điểm: "Nothing"
Ưu: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse -"
Khuyết điểm: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Khuyết điểm: "Food was not tasty or interesting."
Khuyết điểm: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Khuyết điểm: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."
Ưu: "So, as mentioned, this was our first time flying Emirates and from our flights from Maryland to Dubai to Philippines has been pleasant, the only issue we've had was with the security process and an incident that my wife encountered in Dubai when we were in the process of boarding to go to Washington Dulles. We landed in Dubai and we were in transit to our connecting flight. We went to our assigned gate and had to check in with security prior to waiting in our gate or boarding the plane. We checked in our electronic devices and my wife was asked to be checked. There wasn't anything wrong up until that moment. My wife cooperated with all the requests of the security agent. They asked her to go inside a security room/enclosed area and the first thing that the security agent asked my wife was why she wasn't wearing her wedding band. It was obvious that she was married because she had a tan line of the marks of wearing a ring. It was her travel ring and she removed it because it was too tight and she explained that to the agent. The agent then made the comment "so you got fat on this trip?". My wife was confused on what she said and asked her "what did you say?". The agent then repeated ..."So you're fat... that's why the wedding ring doesn't fit?" My wife was furious but maintained her cool because she didn't want to give a reason for her to be held from getting on the flight. I didn't see the situation take place and I don't know if there was anything that triggered her comment. My wife felt humiliated. I don't know the agent's name but I wanted to address the incident. Our experience with Emirates has been very pleasant but having to feel helpless after someone with authority to make that comment was humiliating and ruined the rest of her time on the flight as well as mine."
Ưu: "Stuff and everything else was just magnificent. If you have opportunity don't miss this company"
Khuyết điểm: "Nothing. Everything was just perfect. Specially stuff"
Ưu: "Timeliness, service, food, entertainment"
Ưu: "Comfort, friendly crew, excellent service. Good food"
Khuyết điểm: "Nothing"
Ưu: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Ưu: "Comfortable and Well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Ưu: "I love the wide variety of beverages. I also enjoyed how many times they passed through the cabin to offer us drinks."
Khuyết điểm: "I have been on the newer planes and the TV functionality is great. However, the older versions have poor quality TVs with horrible functionality. The touch screen does not respond to your finger and sometimes you can't even get the remote to work. They definitely need to update the technology on all planes."
Khuyết điểm: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
Khuyết điểm: "Flying east from Brazil by Emirates to join my friend in Dubai and then not allowed on the aircraft because I missed the gate by 5 mins. The next flight was two days later!!!"
Khuyết điểm: "food"
Ưu: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Khuyết điểm: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Khuyết điểm: "Very old plane with no AC"
Ưu: "Service, Flight, food"
Khuyết điểm: "Nothing"
Ưu: "3 Steps of Service. New my name"
Khuyết điểm: "Some staff over zealous on seat belt enforcement when turbulence was not happening."
Everything was just perfect, extremely polite staff, excellent service, food was great and best of all flights and connections were on time.
Not happy , charged me for my baggage which is not fair fo
NEVER NEVER NEVER use Kayak to book your flight. Shitty things happen. You end up dealing with complete strangers. DO NOT DO IT !!!!
My bags and my kids bag didn’t arrive until the next day, because of that We had to stay in erbil over night rent a hotel until we got our bags next day. They need to do better job on handling bags
Some passengers paid no respect for seating comfort, they reclined fully which made it difficult to eat and flight attendants didn’t pay attention to crying babies and never tried to help the mothers caring for the child… attendants where missing for over 3 hours once they turned lights off..
Ưu: "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
Khuyết điểm: "For the price, overall conditions could be better, at least the food and drink could be better."
Ưu: "On time, check in staff was friendly and helpful"
Khuyết điểm: "It's has become useless to order a special meal on THY, it is never there Economy seat space is extremely tight"
Khuyết điểm: "Everything was good"
Khuyết điểm: "I was bumped from my flight. Suspect it was because flight was booked thru kayak instead of directly with airline. Will not do that again"
Khuyết điểm: "Delay flight from istanbul."
Ưu: "Loved the entertainment options!"
Khuyết điểm: "The crew seemed to be pretty busy"
Ưu: "Turkish airlines was one of the best flight company on the world with crew with amenities and with smile face"
Khuyết điểm: "Delayed and boarding"
Khuyết điểm: "Trip delay"
Ưu: "I was lucky enough to have a whole row to myself. Otherwise, it would be the regular cramped seating arrangement that is on all airlines."
Ưu: "Great hospitality for a reasonable price - crew very attentive"
Ưu: "One of the ticket agents, Diego McNuss, was especially kind and helpful when we checked in. He is a credit to the company. Also, so many special touches on the flight, like the warm wipe and the bag with the socks, etc. Also very kind flight attendants."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "Friendly staff,"
Khuyết điểm: "My infotainment center was broken for the entire 13 hour ride. Luckily I had my phone but it would have been nice to have the expected entertainment options. The service carts only came through twice leaving a many hour gap with no drink or food service."
Khuyết điểm: "After returning home I found items had been stolen from my luggage. Specifically about half of the items in my first aid kit were taken. Total cost of replacement will be approx $30."
Ưu: "Crew and in flight meal and refreshment services were great."
Khuyết điểm: "Wifi was ineffective for most of the flight. Difficult to sign on using Android phone and unable to achieve full wifi web-browsing once activated. Charged full fee for very minimal access. One hour of access cost is almost as much as full flight access so it drives you to the higher cost option. On demand movies and music were fine. Economy seating is a tight fit but not unexpected."
Ưu: "we made it safe everyone was nice things went smoothly"
Khuyết điểm: "the 40 min delay added and extra half day to the trip // everything else was fine // i don't like this form either, should be simpler... you make it seem like you care for me, but then I'm just a piece on a conveyor belt"
Ưu: "The Entertainment system was best I have seen."
Khuyết điểm: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Ưu: "The food was good and the staff very polite, but service seemed very slow."
Khuyết điểm: "The seats rows were too close together. I am a short person and do not usually have issues with leg room on flights, but even sitting in an aisle seat, I found it very uncomfortable. In addition, the A/C seemed to get shut off when the lights turned out, so the plane was extremely warm for about 4-5 hours."
Ưu: "EVERYTHING !!!!"
Khuyết điểm: "NOTHING TO UNLIKE"
Khuyết điểm: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Ưu: "I fly overseas every other year, I flew with many different airlines, the best and friendliest service is by far the Turkish airline attendants, would highly recommend"
Ưu: "The crew looked after the children on the flight giving them coloring books, milk and little things I noticed. Therefore the children on the flight didn't fuss a lot therefore they didn't disturb the other passengers"
Ưu: "Flight was on time, staff were professional"
Khuyết điểm: "The food was not sufficient. Only one choice of food which is pasta was served as the chicken was finished. This happened in both flights. They didn't have enough drinks as well.Boarding took a long time. More staff needed to ease boarding stress"
Ưu: "Missed the flight due to delayed flight coming into Muscat."
Khuyết điểm: "Missed the flight due to delayed flight coming into Muscat."
Ưu: "I liked everthing , and anything."
Khuyết điểm: "LAX to IST. too many Arabs and pucking Muslims, Please teach them how to behave, bustards, Otherwise I love to guys and girls, Numero uno airline forever, minus hard core Muslims, we do not need them on the board."
Ưu: "food,service and flight"
Khuyết điểm: "N/A"
Ưu: "Loved the service, comfort, entertainment, etc. All of this was very nice but it was also a short flight."
Ưu: "Desserts were good. Food variety and options were good. Comfort/Entertainment on flight were exceptional. Timely take off and landing."
Khuyết điểm: "The variety of food was nice, but the main coarses were below average-Dry chicken as well as over cooked pasta. Trash wasn't collected often enough. Flight crew were friendly enough, but I raved about last years Turkish Airlines flight, but this year it was just so-so and I'm not exactly sure why."
Khuyết điểm: "the worst costumer service ever"
Ưu: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Ưu: "Turkish airlines are the best when it comes to long flights."
Ưu: "Great service."
Khuyết điểm: "Too early to bored and they push you to rush."
Ưu: "The flight on time"
Khuyết điểm: "Nothing. A short flight, not much expectation besides on time departure and arrival"
Ưu: "20 min delay. Boarding took too much time"
Ưu: "The service I received on Turkish Airlines was excellent. I live in rural Rwanda and it was really nice to actually sit back, relax, and not worry about getting to where I was going. The staff was courteous and friendly and even let me keep my can of tomato juice. These may seem like small things to you but it made me feel at home for the first time in over a year and I want you guys to know I truly appreciated it. In addition to that, the flight was actually affordable and I was able to make it to New York to surprise my mom for her 60th birthday. Job well done! Thanks again and best of luck! Sincerely, Emily Hardy"
Ưu: "Lending was excellent"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Khuyết điểm: "I've flown Turkish Airlines for years, and in the recent months I've noticed the thing I really loved about them- their service, food and beverages, have gone down. The quality and availability isn't what it was 3 or 4 years ago."
Ưu: "AS AN AIRLINE IWILL NEVER FLY AGAIN BECAUSE INSTEAD OF 5.5 HRS FROM STW TO ATH MY TRIP LASTED 14.5 HRS.THE CREW ON BOTH AIR PLANES EXCELLENT"
Ưu: "I had heard that Turkish Airlines was very reputable and I'm glad it proved to be true! The Turkish food was nice, the in flight entertainment was great, the plane/ bathrooms were kept clean, the plane was full but not overpacked, even the kids got a "kids pack" :) Overall they showed that they were a good quality airline! My 14 hr flight was very comfortable"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Khuyết điểm: "Poor customer service, rude airport staff in Istanbul, nobody speak English in airport. I had two 85 years old lady with me and they had wheelchair on their ticket, and a I asked the airport staff in Istanbul but, nobody care, that is bad experience in my life."
Ưu: "They had really friendly staff."
Khuyết điểm: "The leg space between the chairs was really cramped."
Ưu: "Crew was great, very friendly"
Khuyết điểm: "Everything else. Small space, food was not very good, bathrooms were dirty."