Yes, absolutely wonderful traveling by Qatar Airways
Check the experiencing staff for gov staff may be more better...???
We left in time, arrived on time but my luggages did not! I just got them the next day.
Service is very good. No complaints.
unfortunately we were unable to travel at this time due to the ongoing Covid situation in Sri Lanka. we hope to go instead in March 2022.
Ưu: "Absolutely professional!"
Khuyết điểm: "Nothing all perfect"
Khuyết điểm: "It was all good"
Ưu: "Great crew!!!"
Khuyết điểm: "Nothing"
Ưu: "All except the food"
Khuyết điểm: "The food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "The Crew was amazing, the Seat a bit better this Time only 3row of 3 Seat"
Ưu: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Khuyết điểm: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Excellent food, service and comfortable seats."
Ưu: "Great crew and front desk"
Ưu: "Of all the flights and airlines I have used this was definitely the top of my list . The aircraft was clean , the crew were polite, curious, and attentive nothing was too much trouble. The food looked good tasted good and was plentiful. The pyjama were a nice added touch and very comfortable for the long flight. Flying into Cardiff airport was so good for my intended destination. I would certainly recommend them to others and many airlines could learn from their example.Well done and thank you"
Khuyết điểm: "There was nothing I didn't like about this flight"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Khuyết điểm: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"
Ưu: "Nice,clean, efficient"
Khuyết điểm: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "The service and food."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The leg space the reclining chair the personal tv the head rest The food"
Khuyết điểm: "Nothing"
Ưu: "crew is very professional"
Khuyết điểm: "this plane is really old and junky. other flight times on this route get a much better plane"
Ưu: "Crew was courteous, plane was clean."
Khuyết điểm: "Food quality was mediocre. Very limited legroom."
Ưu: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "Excellent staff, good service."
Khuyết điểm: "A Long. Trip"
Ưu: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Khuyết điểm: "Nothing!"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Very attentive flight attendants-very courteous and responsive to all of the folks sitting in the "cheap seats"."
Khuyết điểm: "Nothing to complain about in the entire process from ticketing through flight and disembarkment"
Ưu: "Food was better than average, blankets were soft and seats were comfortable. Good flight."
Khuyết điểm: "I didn't have much time on my layover, i would've expected the transfer to be better."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "I like Qatar Airways very much. Ground and air personnel are all professional and courteous. I will fly Qatar every time I can."
Ưu: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Khuyết điểm: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Ưu: "Very kind and helping crew.. professional and helpfull"
Khuyết điểm: "I dont have anything to complain about"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Khuyết điểm: "So far nothing."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."
Ưu: "Entertainment and food"
Khuyết điểm: "Could not sleep... Need more room"
Ưu: "airline service"
Khuyết điểm: "n.a"
Mejor el servicio a los dominicanos
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Ưu: "Nice crew, good food."
Khuyết điểm: "Both bathroom were not working in business class area."
Ưu: "Information sharing by pilots and crew. Economy class leg room is good."
Khuyết điểm: "All good up to the level"
Khuyết điểm: "Everything was good"
Khuyết điểm: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Khuyết điểm: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Khuyết điểm: "Everything"
Khuyết điểm: "Lost all our bags so couldn’t ski"
Ưu: "the crew was nice"
Khuyết điểm: "Seat confort on long flights, leg rooms,"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Ưu: "Crew was good"
Khuyết điểm: "Food"
Ưu: "Light snack and complementary wine"
Ưu: "Very friendly onboard personnel - I really had kind of homy feeling."
Khuyết điểm: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Ưu: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Khuyết điểm: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Ưu: "Arrived early!"
Khuyết điểm: "Boarding seemed disorganized."
Ưu: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ưu: "Sound was broken on my TV set!"
Khuyết điểm: "Called stewardess twice to assist. No response!"
Ưu: "Nice crew; clean plane; decent dinner"
Khuyết điểm: "No entertainment system; insufficient knee space"
Ưu: "Arrived Early!"
Khuyết điểm: "Left Late :-)"
Ưu: "I got some rest"
Khuyết điểm: "unable to charge my phone or watch movies"
Ưu: "Short flight with good communication."
Khuyết điểm: "Nil to complain."
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Khuyết điểm: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Ưu: "Nice seats, comfortable."
Khuyết điểm: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."
Ưu: "Service impeccable!"
Khuyết điểm: "They have one line of executive class after the kitchen and toilet, is very noisy."
Khuyết điểm: "I don’t like the limited choice of drinks on these short KLM flights."
Khuyết điểm: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Ưu: "newer plane, good staff"
Khuyết điểm: "need better and more food options, more often"
Ưu: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Khuyết điểm: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ưu: "Speed, crew, and reliability."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "Very good flight, excellent service and good food."
Ưu: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
Khuyết điểm: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
Ưu: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Khuyết điểm: "Quite bummed the plane didn't have wifi / USB"
Khuyết điểm: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
Ưu: "KLM food and service are great"
Ưu: "Much more civilised for the same cost (or less) as the budget carriers. Proper food and drinks included as is the norm with international flights even though it's a very short haul."
Khuyết điểm: "The stinky guy behind me, but that's not the airline's fault."
Khuyết điểm: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Ưu: "The price was nice."
Khuyết điểm: "Plane looked unkept on exterior. Crew was nice but lazy."
Ưu: "Flight all good"
Khuyết điểm: "Suitcase did not arrive and still not received."
Khuyết điểm: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."
Ưu: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Khuyết điểm: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."
Khuyết điểm: "Our first flight got delayed, so we had to miss our flight from Berlin to Amsterdam."
Ưu: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Ưu: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Khuyết điểm: "Keep up great service standards"
Ưu: "Crew were great. Seating was comfortable."
Khuyết điểm: "Boarding seems a bit of a crazy process."
Khuyết điểm: "Very little. Just a great flight ."
Ưu: "Great service from start to finish"
Khuyết điểm: "Food"
Khuyết điểm: "Delayed with no announcements or explanation."
Ưu: "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
Khuyết điểm: "It was early but that was our choice!"
Ưu: "The food which we didn't expect. The friendly crew. Ease from checking in to flight."
Khuyết điểm: "Nothing"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
Ưu: "The people at the counter helped me and were great"
Khuyết điểm: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Ưu: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Khuyết điểm: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Ưu: "Flight was generally ok."
Khuyết điểm: "No power or USB ports."
Ưu: "New plane, service great, process fine."
Khuyết điểm: "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
Ưu: "No delay, boarding smooth, crew excellent, leg room ok, nothing bad..."
Khuyết điểm: "Nothing"
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Khuyết điểm: "Extraordinarily uncomfortable seats"
Ưu: "Plane was clean. Staff were pleasant and professional."
Khuyết điểm: "Flight from TPE to SGN A321 was very comfy able."
Ưu: "They didn't try to charge me for checking in 1 piece of luggage.....unlike Air Asia.....will definitely use again"
Ưu: "On time Courteous Staff"
Khuyết điểm: "No in flight entertainment"
Khuyết điểm: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Ưu: "Well worth the price"
Khuyết điểm: "All good"
Khuyết điểm: "We could not check in on line . Why? This reason made us have to waited in the long line"
Ưu: "The captain was friendly and informative"
Khuyết điểm: "The food was terrible and the staff was rude"
Khuyết điểm: "Food... only could have the fruit"
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Ưu: "Comfortable seats, but that was about it. Just ok."
Khuyết điểm: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Ưu: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Ưu: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Khuyết điểm: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Ưu: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Khuyết điểm: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Khuyết điểm: "Flight was cancelled without any notice and caused us to miss connecting flight."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "The crew was nice, boarding was easy"
Khuyết điểm: "No entertainment and the business class seat doesn't lay flat all the way."
Ưu: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Khuyết điểm: "See above"
Ưu: "Staff were excellent. Plane was nice and clean. I would not hesitate to fly with then again."
Ưu: "Efficient in time fight in an excellent aircraft B788-9"
Ưu: "Ground and air staff were pleasant and helpful"
Ưu: "Great safe airline. Friendly flight attendants. Roomy seats."
Ưu: "Stewards were friendly and helpful. Seats comfy. Take off and landing smooth. Highly recommend when traveling within Vietnam. Plus: they're a Delta partner do FF points!"
Ưu: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Khuyết điểm: "There weren't individual entertainment systems."
Khuyết điểm: "The lack of support to help us to rearrange flight. No explanation"
Ưu: "Notifying customers of why flight was holding for over an hour in the air (due to heavy rain)."
Khuyết điểm: "No food or drink offered during holding period..this more than doubled the flight time and was quite frustrating."
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Ưu: "Did not have food so can't commen. This airline reminds me of Cathay pacific I really liked it. I have down Vietnam airlines several times Good English and on time. They know how to deal with people in wheelchair. I will fly every time I can"
Ưu: "No baggage charge, good comfortable plane."
Khuyết điểm: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Ưu: "friendly air crew"
Khuyết điểm: "limited film and entertainment"
Ưu: "Great set up and options for entertainment. Felt like the seats were a little bigger than other planes and plane was either fairly new or still in good condition. Was on time and the boarding process went quickly."
Khuyết điểm: "Food was mediocre but it is airplane food so no big deal."
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
The staff were excellent, very helpful and efficient
Could not hear announcements from staff. Luggage in hold was delayed on both legs of trip.
Ưu: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Khuyết điểm: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Khuyết điểm: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Ưu: "Very friendly crew"
Khuyết điểm: "In-flight system had some errors"
Ưu: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Ưu: "Crew memebers"
Khuyết điểm: "Nothing"
Khuyết điểm: "Seat angle adjustment was not the most comfortable for sleeping."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "Amazing crew and on time flight"
Khuyết điểm: "None"
Ưu: "Crew was great. Seats were comfortable."
Khuyết điểm: "The airline lost both of my luggage suitcases."
Ưu: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Khuyết điểm: "Explain me to take the bag on time.it was almost left in the airport."
Ưu: "The comfort of the flight snd kindness of the crew."
Khuyết điểm: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Khuyết điểm: "Excelente aerolínea"
Ưu: "The crew was efficient and friendly. The plane took off on time and landed on time."
Khuyết điểm: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Ưu: "Crew was friendly and attentive but hard to understand"
Khuyết điểm: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Ưu: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Khuyết điểm: "Not much legroom."
Ưu: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Khuyết điểm: "Business class seats weren’t comfortable and too narrow no entertainment."
Khuyết điểm: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Ưu: "Food was good. Crew nice and professional."
Khuyết điểm: "Landing was not so smooth."
Khuyết điểm: "Leg space."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "I like fly attendant who served us meal"
Khuyết điểm: "I didn’t like that space between each seat is small"
Ưu: "The cabin crew were excellent"
Khuyết điểm: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Khuyết điểm: "Screen broke half way through flight. Food was poor"
Khuyết điểm: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Ưu: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Khuyết điểm: "Only 1 bathroom (toilet) for all of first class"
Ưu: "The crew, the service, the food and beverages"
Khuyết điểm: "The 3 hours delay"
Ưu: "This is what happens when you get roped in by a low price."
Khuyết điểm: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Ưu: "Crew very professional and nice food Boarding process well organized"
Khuyết điểm: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Ưu: "On time departure and arrival"
Ưu: "Good on a short flight"
Khuyết điểm: "Paying for carry on due to weight limit. First time this ever happened!"
Ưu: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Ưu: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Khuyết điểm: "Late leaving and arriving."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Khuyết điểm: "The crew was not very polite."
Khuyết điểm: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Ưu: "Nothing..worst experience ever. Simply apologising for delayed doesn't help"
Khuyết điểm: "Flight into and out of indiapolis was delayed by 2 hours. Missed my connection flight to LHR because of the delay. never had such a flying experience. Flight was operated by Delta. I won't be flying them again."
Ưu: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Khuyết điểm: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Ưu: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Khuyết điểm: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Ưu: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Khuyết điểm: "Business class seats hard. Did not flatten out for sleep."
Ưu: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Khuyết điểm: "Seat a bit uncomfortable"
Ưu: "i tried to cancell my flight but didnt answer me1"
Ưu: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Khuyết điểm: "Nothing"
Ưu: "The food was one of the plane food I've had in a long time although the jamaican veggies weren't great .. The movies and choice of entertainment was amazing"
Ưu: "The attentiveness of the crew and the online check in."
Khuyết điểm: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Despite entering my AA info multiple times it didn’t seem to cross over
Chairs not comfortable and wearing mask all the time was horrible
I liked that they were quick with the groups to board. I think availability to watch or use the entertainment on board could have been better such as a screen in the back of the seat in front of everyone would make sense.
Great flight...early arrival. Need more food options
The flight was what I expected. THe crew was thoughtful. The on-board free entertainment did not work for a couple of us.
Once airborne, the flight was uneventful. However, the flight was an hour late leaving the gate due to a weight and balance problem that needed to be corrected by restowing luggage in the baggage compartment. Several passengers missed connections in PHX; no representative from American Airlines (the captain or terminal representative) made an apology for the delay or missed connections. First class food service is poor. Nothing is warmed; sandwiches are all the same (two slices of processed meat or turkey with cheese on a pretzel roll). No hand santizers are offered or provided as was done during early covid restrictions.
Khuyết điểm: "The crew was outstanding and the aircraft was new and comfy"
Ưu: "Crew was amazing."
Khuyết điểm: "Less bumps"
Ưu: "That we didn’t crash"
Khuyết điểm: "No food offered. Premium seating that I paid for was so narrow there was no way I could sit next to the person next to me and not have their elbows on me."
Ưu: "Even though we left late, we made up time in the air."
Khuyết điểm: "My aisle seat didn’t recline."
Ưu: "It was all good nice crew and smooth flight"
Ưu: "Everything ran according to schedule. Everyone was professional and nice."
Khuyết điểm: "I wish all families with young children could always pre-board; that was not the case on this flight. The gate agent “let” us board with Group 4, which was at least something. No tv screens on these seats. And I really don’t like the full-volume pitch for the AA credit card. They’re trying to take advantage of a captive audience, and no one likes it."
Ưu: "Because the flight wasn't full we passengers in the main cabin had the chance to spread out a bit more, which was great on such a long flight. Also the flight attendant let me have my scotch for free! Hooray!"
Khuyết điểm: "Without power at each seat it's difficult to take advantage of the otherwise free entertainment that is only accessible through the app or on a laptop. There was a DC power outlet at my seat (not all of the seats in the main cabin even have that) but guess what--it required a cigarette-lighter-style adapter to plug in. I certainly don't travel around with one of those! And most of the other seats in the main cabin had no access to power at all. My battery wouldn't possibly last through a 7-hour-plus flight without supplementary power. Oh well, fortunately there are still books and magazines. Just like old times. Be more like United or any other international airline, American!"
Khuyết điểm: "Same airplane"
Ưu: "Flight was okay"
Khuyết điểm: "That I ended up having to deal with AA for everything"
Khuyết điểm: "It was freezing on the plane the whole flight"
Ưu: "Customer service In Philadelphia was fantastic. Got us on earlier flight so we didn’t have to wait 4 hours."
Khuyết điểm: "Food and aircraft was old."
Ưu: "Boarding was fast and efficient."
Khuyết điểm: "Takeoff delayed 1 hr entertainment system in my seat didn't work asked crew 2x to assist and they ignored me food was poor, I'd rather have a cookie and a bag of almonds"
Ưu: "Fast flight."
Khuyết điểm: "Hours of sitting without free Wifi and flight attendants that could care less. Also the small print in all of AA’s ticket deals and what they really don’t offer."
Ưu: "On time arrival"
Khuyết điểm: "No movie screens, no video screens, no charging options, no blankets, no pillows, no fun."
Ưu: "The flight had lots to offer for free entertainment."
Khuyết điểm: "The Wi-Fi, while with a new, less confusing process, it very expensive for a single flight, but that's an industry-wide problem. As far as what American Airlines' problem is, this whole Economy class ticket system. Even with Economy Plus, there's less leg room than they used to have, and it becomes a comfort issue. And for the record, I'm average height."
Ưu: "The one flight attendant that realized how shitty of a situation they placed me in."
Khuyết điểm: "American Airlines made me take all clothes out of carry-on, took my brand new AWAY bags, and made me stuff my clothes and other belongings into 5 plastic bags. All because they said my bag was illegal to fly on plane (whether it was checked in or not). Turns out they didn’t have to do that. What a crock."
Ưu: "Seats were surprisingly comfortable"
Ưu: "The flight attendant from Pensacola having a good sense of humor."
Ưu: "Food, entertainment. Comfort, crew. On time flight."
Ưu: "I lucked out, I was in a row alone, so got to stretch out and sleep for 3 of the 6.5 hours of the trip."
Khuyết điểm: "The entertainment might have been good, but the touch screen system was extremely cumbersome andf it was hard to get a good overview about what was available and then when one thought one had chosen something, something else started to play. I tried to listen to classical music, but the cabin music was louder,"
Ưu: "The cabin crew was quite accommodating and professional within their means. NOTHING else!"
Khuyết điểm: "This flight was over an hour late, as usual...first some vague mechanical problem, then waiting for ONE connecting passenger. The food was WRETCHED. The screen for the movie, of course on this 40-year-old plane, was a single postage-stamp sized screen in front of the tourist cabin, UGH"
Ưu: "Good service and excellent crew"
Khuyết điểm: "Food choice are few by the time they reach the back of the plane."
Khuyết điểm: "Leg room/space BA offers is calculated for short and small body frame passengers and it is on not acceptable. It feels like cattle Wagon. BA should show consideration for real passengers not some sort of statistical average. I am 6'4" and sitting in your plane's cabin inflicts hours of body pain. The space given is sufficient for children and teenagers. Also sitting in the hot cabin for extended amount of time is extremely uncomfortable. Why there is no cooling and proper air ventilation right from the beginning?"
Ưu: "On time Attendants friendly Great service"
Khuyết điểm: "No complaints"
Khuyết điểm: "ATC delay on take off and then a 10 min wait for a gate a DCA. Just disappointing in adding delays."
Ưu: "We made is safely"
Khuyết điểm: "Flight took off 2 hours late Television for my seat did not work Flight attendant forgot to serve me dinner Had to ask 3 times for dinner"
Khuyết điểm: "I know there is little to be done about who you get seated next to. I also know you do your best with full flights. However I was seated next to a frightening woman who touched me and laid on my the whole flight. No matter what I did, she moved closer to touch me and did not give me personal space for the entire flight. Since it was a full flight I couldn't ask to be moved."
Khuyết điểm: "I paid for a non-stop from Seattle to Philadelphia. they cancelled it and only had options that dragged out the trip, caused an extra day of lost work. There was no attempt or offer to ameliorate the inconvenience, or refund the cost -- even an upgrade would have been appreciated. just here's what we have, take it or leave it. I am through with American"
Ưu: "The food was good"
Khuyết điểm: "The landing was agonizing"
Ưu: "Great having plugs, nice seats"
Khuyết điểm: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Ưu: "This is a old 767 I was on. No individual TV's. The reading lights never worked. I chanced it on buying the wifi for $19 dollars which turned out to be super fast and I was able to stream movies. Meal and drinks and beer were included. But no way to charge your phone with out a car charger. This plane had no AC ports."
Khuyết điểm: "I liked the food was included and beer."
Ưu: "Great service and convenient flight."
Ưu: "Clean, friendly"
Khuyết điểm: "The first leg of my flight left an hour earlier than scheduled, and I was never notified. Fortunately I found out when I went to "check in" the night before, and was able to arrange for earlier transportation to the airport."
Ưu: "Everything was new, lots of leg room, everyone was nice"
Khuyết điểm: "The grill cheese didn't taste like grill cheese. It wasn't filling. Grill cheese, never again."
Ưu: "overall best airline I flew, steve"
Ưu: "Plane arrived early."
Ưu: "The free cookies were very good and the service was great the flight was smooth and quick"
Ưu: "Flight was on time."
Khuyết điểm: "My luggage was lost!!! People were sympathetic but no apologies or compensation Also, we were forced to pay extra for our seats before we were able to print boarding passes. My husband and I were not able to sit together which was upsetting to me."
Ưu: "That the pilot got us home safely."
Khuyết điểm: "Honestly I am not a big fan of AA. I made a mistake booking my flight but couldn't change it because it was going to cost an arm and a leg. The staff are rude and don't try to help you. It's just a job for them to get by and it shows. Many including myself isn't big fans of AA. I wish this airline gets bought out by Southwest who understands value and elite customer service. They don't charge every little thing like American. I hope soon they can fly into Colorado Springs."
Ưu: "The single flight attendant was very friendly and down to earth, and was keen to share her experience with us."
Khuyết điểm: "De Havilland Dash-8's can be a bit noisy, and they seem to be the only planes they fly into Hilton Head. However, that isn't to say you're unable to get sleep on them, because my partner and I both slept the entire flight- the vibrations are only slightly disconcerting. Departure was about 15 minutes late out of Charlotte."
Ưu: "Staff was courteous, efficient, and professional. Plane was clean and the seats seemed roomier too. Pilot was excellent. He made up considerable time once we were in the air."
Khuyết điểm: "Flight kept getting delayed."