absolutely, nothing. It has been the worst experience ever.
we missed our connecting flight in Chicago to salt lake because the first flight left late, the customs lines took over an hour, and the layover time was barely long enough to recheck our bags walk to our gate across the airport.
Awful small sit, doesn't recline. They lost my bag!
The food was ok, but not great. The full meal was good, the sandwich late in the flight was not good. The seats needed to be pushed to the recline or upright positions, they would not move without forceful help.
NEVER BOARDED THIS FLIGHT!
At check in, an aisle seat was offered to me, which I really appreciated because I need more leg room and was traveling alone. The food was good. I also liked how there were separate lines for boarding groups in Madrid, which helped avoid confusion. Overall, I had a very good experience.
lost my baggage still havent got it back. other than that it was fine
It was very good experience overall from check in to final landing and during flight as well .
It would be much appreciated if Kayak could somehow help get locator codes across airlines when they share flights. For example, on Kayak my flights were sold to me by Finnair and Iberia, but both flights were operated by American and yet I was not given an American record locator. So I had to spend time on the phone with American to track down my American record locator in order to do my online check-in. If possible, when you buy on Kayak you should be provided with the record locator for the actual airline that is operating the flight, not just what it's sold as.
I’m very happy! Very helpful all personals , so happy with service! A++++++! Want fly again! Highly recommended! Thanks for your service!
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
Khuyết điểm: "Offer a free beverage would have been nice"
Ưu: "The entertainment was nice!"
Khuyết điểm: "The seats were not comfortable"
Ưu: "Flight was on time."
Khuyết điểm: "When I bought the ticket, checked bags were included in the price. When I got to the counter, they said no and I paid $80, which was more than the flight for two cost. When I tried to use my frequent flyer account to pay for the bags, they said I couldn’t, although I had over $200 in credit. Very bad service! Very bad!"
Khuyết điểm: "Boarding procedures are a disaster. The plane arrived early however there was not a gate available for 45-60 minutes. Removal of the bags for customs inspection also took over 45 minutes. We then missed our connecting flight Out luggage made the plane but we didn’t!"
Ưu: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Khuyết điểm: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Khuyết điểm: "10 hour layover in Madrid was too long."
Khuyết điểm: "Food could be better"
Ưu: "Iberia airlines is a disaster"
Ưu: "Very comfortable. Service good"
Ưu: "Two hour flight, with nice crew. Entertainment on board with a good selection is based on wifi and your ownd device. On time"
Khuyết điểm: "Food is not free. If you want some, pay for it (what nowadays is normal). Leg space was tight for me"
Ưu: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Khuyết điểm: "The seats and the lack of space"
Khuyết điểm: "Crew couldn't say if there was or was not meat in the meals."
Ưu: "Excellent flight, confortable seas, emergency seat. Great in flight service and entertainment and always on time"
Ưu: "The entertainment system is pretty good. Touch screens work great, and you can charge your phone. The plane itself is fairly up-to-date, and the headrest is adjustable and very comfortable."
Khuyết điểm: "I am 6' / 183cm and 210lbs / 95 kg. The seats are quite narrow, and little legroom. I don't think I'll fly them again."
Ưu: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
Khuyết điểm: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."
Khuyết điểm: "One of the shows I started watching on had one episode. Handmade tail?"
Khuyết điểm: "Second time they lose my luggage. After 9 hours in the airport they were not able to put my luggage in the right place."
Ưu: "Good seat compared to other airlines"
Khuyết điểm: "The USB connector in my seat didn’t work"
Ưu: "Got me where I needed to go, on time. Reasonably comfortable."
Ưu: "Crew - all professional and helpful. We left on time/arrived early - no mishaps. Movie selection - excellent, made the time go faster for first flight. Very comfortable the first flight. Pleasant experience."
Khuyết điểm: "Food was not so great. Too much fat on the chicken. The salad smelled off/bad and didn't look appertizing. the beverages too smaller cup/quantity given (hot tea)."
Khuyết điểm: "Baggage lost is constantly a problem with Jerez Airport!"
Ưu: "Once I made it to the other side of the airport it was good no wi fi on a long flight"
Ưu: "On time. Polite crew. Plenty of USB chargers."
Khuyết điểm: "Crowded waiting area. Seats do not recline. Expensive food on board. Entertaining is only for people who sign-up to ‘another’ website. Iberia already has too many websites, users and passwords."
Ưu: "Seats were too crowded. No leg room."
Khuyết điểm: "Small plane. Poor landing."
Ưu: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Khuyết điểm: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
Ưu: "Servicio a bordo y comida"
Khuyết điểm: "El. Vuelo se retraso 3 horas"
Khuyết điểm: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Ưu: "the boarding with 2 kids was super easy."
Khuyết điểm: "we were not able to get a seat by the bulk head and so could no take advantage of the basinet."
Ưu: "Vivo en Madrid. Estuve de vacaciones en Venecia."
Ưu: "Entertainment was great, great food! You can't beat the price of the ticket."
Khuyết điểm: "When I arrived I was greeted by a "what up." Instead of a professional "Hello." The man who helped me at MIA was rude and threw my passport in my face when he told me I needed a return ticket. After I booked another ticket for return.. I presented myself to another counter staff."
Ưu: "Nice people. New air plane Good movie Excellent service"
Ưu: "Movies were good, seats were OK"
Khuyết điểm: "Paying $85 for a 2nd bag"
Ưu: "The price,. The plane. The food and the intertanment"
Khuyết điểm: "Could be perfect if the service in the flight was better"
Ưu: "I had the next seat empty next to the window so I can sleep more comfortably. The entertainment selection was wonderful."
Khuyết điểm: "The air conditioning was too cold. I was sneezing the whole trip."
Ưu: "Good to eat on flight"
Khuyết điểm: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."