Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
The cabin is SO HOT. Made the entire trip obscenely uncomfortable. They also only turn down the lights for 4h of the 9h flight, making is very difficult to sleep. Also, kayak and JAL wouldn’t let me change my flight, which was incredibly frustrating! JAL has a very nice on board crew.
Ưu: "Crew service was amazing - so diligent and courteous. They were incredibly well trained and I would rate their service level as being one of the most competitive within business class in Asia."
Khuyết điểm: "Seats were reasonably comfortable but not as spacious in design as in other business class cabins, so that could be a concern for some travelers. Also, I was not able to convert the main menu of the entertainment system to my preferred language so it was a bit difficult to navigate (that being said, they provided a card that guided me, so it was still usable, and the entertainment selection was good!)."
Ưu: "Was able to get home toward Los Angeles with delays and change in plane so did not get proper seating as reserved."
Khuyết điểm: "The plane was delayed from Tokyo to Los Angeles due to a pilot staffing issue. The plane stopped in Honolulu at 6:00AM in the morning and no staff was able to assist so they made everyone go through the run-around to have the luggage scanned for agriculture. Then they stated that even though we had pre-check, we did not qualify and the boarding pass was not issued with Honolulu to LAX. Over 5 hours delay and did not know that we could have stayed in Hawaii free room and meals. Terrible and one of the worst vacations ever for returning to the US. The food was not great."
Ưu: "JAL lounge at Haneda was the best I've ever been in. The Business Class configuration is terrific -- as private as can be on an airplane, without going First. And the JAL staff, on the ground as well as in the air, are Grade A diplomats, counselors, and -- in a word -- professionals. Which is sorely lacking in US air carriers, who don't seem to understand that air travel is a service industry, and to excel in a service industry, PEOPLE are most important to the customers. Specifically, having enough people: US airline employees are well-trained professionals too, but "corporate" consistently under-hires/deploys, which leaves employees juggling far too much at once, which degrades the service experience for the customer. Yeah, I get "the bottom line," but service industry customers will always go to businesses that offer better service. Ok, rant over. JAL is tops."
Khuyết điểm: "Security and Immigration at Tokyo Haneda is harder than at US airports, but that's to be expected and nothing that JAL can control."
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Khuyết điểm: "Fix ANA US-JP online booking system."
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "Complementary sake and great rice cracker snacks."
Khuyết điểm: "Come around more often to collect trash."
Ưu: "crew was professional, attentive and polite"
Ưu: "Sky Time drink was interesting. Flight was on time."
Khuyết điểm: "More leg room. Better information on what is included as far as meals / drinks."
Khuyết điểm: "seat was uncomfortable (cushion very hard)"
Ưu: "The food"
Khuyết điểm: "My 12 hrs layover in Japan."
Ưu: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Ưu: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Khuyết điểm: "None"
Ưu: "Their customer service is excellent! when I left my card (fell out of my pursue while in transit), they called me immediately! After a long vacation, exploring. I was extremely tired and and left my phone completely on silent for 4 days, and within those 4 days they called and left me messages. Lucky I live here in Hawaii, can you imagine being a tourist and you lost your card? Excellent customer service."
Khuyết điểm: "Nothing"
Ưu: "The service, more leg rooms and flight attendants were very friendly."
Ưu: "Everything. Was just outstanding."
Khuyết điểm: "No complaints"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Khuyết điểm: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Ưu: "Very nice , good service"
Khuyết điểm: "None"
Ưu: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "Everything was perfect! Thank you for a great experience!"
Ưu: "Except for the tightly packed seating in economy class, everything else was beyond excellent. And even that was better than some US domestic flights. Large selection of Hollywood movies, gratis."
Khuyết điểm: "I laughed at the Brace For Impact illustration on the safety card. It was not possible for me to double over with my arms under my thighs. The seat ahead was too close. The headphones produced tinny sound, and the two-pronged plug precluded using my own."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Food served was actually pretty good."
Khuyết điểm: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Ưu: "The food and plum wine. The entertainment packet was nice too!"
Khuyết điểm: "The folks coughing on the plane."
Ưu: "The flight was great! Premium Economy on JAL is worth the price. The leg rest was a huge perk and luckily nobody was sitting next to me so it felt extra roomy!"
Khuyết điểm: "The entertainment selection wasn't as robust as other flights. I had to make sure and "save" things for the flight back so I wasn't bored. I always pack a book or game along the way, so it really wasn't that much of an issue."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Khuyết điểm: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Ưu: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Khuyết điểm: "Everything!"
Ưu: "Comfort seat, decent food, polite service"
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Khuyết điểm: "Nothing. Was great."
Khuyết điểm: "Our flight was cancelled and rebooked for 6 hours later. We did not get notification of this change. My gluten free meal was not on the flight that was changed. All the airline reps that I spoke with were very unhelpful."
Khuyết điểm: "Old entertainment system, terrible food"
Ưu: "It was a quick flight"
Khuyết điểm: "Took over an hour from the time we landed to have luggage at baggage claim."
Ưu: "Very clean. Crew was very good. Food was for the most part fine."
Khuyết điểm: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Khuyết điểm: "Seat cushion could have been softer"
Khuyết điểm: "Narita to Honolulu sector has not enough food for breakfast noting Honolulu airport has got nothing to offer!!!"
Ưu: "Seats were comfortable, crew was good"
Khuyết điểm: "Good"
Ưu: "One of the best service! Thank you!"
Ưu: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Khuyết điểm: "The food was not enough, we felt so hungry before arriving."
Ưu: "Flight departed on time, landed on time....excellent service, too."
Khuyết điểm: "Nothing"
Khuyết điểm: "It was a short hopper so didn't mind much. I actually slept on this plane."
Ưu: "Crew were very hospitable"
Ưu: "Pretty much everything"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "Good service, food"
Khuyết điểm: "Too many announcements the whole flight Wake you up 2 hours before landing by turning on lights, activity (too much time, need more sleep)"
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Ưu: "The food was great. There was a good selection of shows and movies. The stewardesses came around with water and juice often which was really nice. The bathrooms were clean."
Khuyết điểm: "The decent into Japan was pretty steep. It made me feel a bit sick and I never get motion sickness. Hardest decent I've ever had and I travel every 2 years. The ascent was excellent though and the flight in general was perfect."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "Friendly crew... awesome entertainment. Good drinks and food, one of the best traveling experiences I had. Thank you!"
Khuyết điểm: "Same repeating music"
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Good food, seats were comfy enough for a 4.5-hr flight."
Khuyết điểm: "Better Hollywood options for entertainment."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Very polite crew, service oriented and smiling, help whenever they can. Flights were on time."
Khuyết điểm: "Food choices very limited, and quality is sub-par."
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "It was way to hot on the plane, I actually couldn't even sleep because I was sweating so much. They give out blankets so I would think it would skew to the cool side so people can adjust themselves. Nothing you can do when it is too hot other than suffer."
Ưu: "more new movies will be better"
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Ưu: "Crew and service were top notch. Everything done efficiently and flawlessly. Food was good. Flight was smooth and trouble free,"
Khuyết điểm: "Nine hours in tight confinement just cannot be fun. There is no way that great service can fix the problem of being kept in an extremely small and uncomfortable space. Business and first class are unaffordable, so there is no solution. I'd fly more if it were not so painful."
Ưu: "Meals are excellent at Nippon, stewardesses so helpful and charming."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "The flight attendants in the Economy Class did an excellent job throughout the flight."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Khuyết điểm: "No"
Khuyết điểm: "Food took 3 hrs to get out. Movie selection was limited compared to other airlines"
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Khuyết điểm: "N/a"
Ưu: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
Ưu: "All staff were very helpful and polite!"
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Khuyết điểm: "Delayed flight an hour and a half"
Ưu: "Again, the flight attendants were kind and tried to be very helpful."
Khuyết điểm: "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
Ưu: "The work ethic and sweetness of the stewardess , aways happy and work together well. Very detail in saftey and checked everything. Very good in caring for all in flight"
Khuyết điểm: "Great food. Really good , gave menu to choose from. , other airlines will say chicken or beef and you pic ..... Great price on my ticket. Most my flights are 1200. Got my ticket for 862. I very happy"
Ưu: "On time, comfort, good food, good deal"
Khuyết điểm: "N/a"
The best but I wish the WiFi was on burning the flight
Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
it would have been great to be disembarked from an Air Bridge instead of being bussed around the airport after a 16 hour Flight.
Specially crew was very hard working polite, professional and smiley. Very very helpful and caring. Full marks to crew.
Very good service, all were ok/excellent
Ưu: "The crew did a great job."
Khuyết điểm: "Everything and being on time and not loosing all my luggage"
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Khuyết điểm: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Ưu: "The crew was nice but never got the menu."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Everything was good"
Khuyết điểm: "Veg Food"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Low cost airline so they charge you for everything. I had to pay $159 to check a bag for a 1.5 hour flight. That nearly doubled the cost of the original ticket. By the time they charge you for everything, you don't save any money. And they even weigh every purse, backpack, handbag, etc. at the gate and start charging customers for carry on. Don't fly with these guys. And because their customers are dissatisfied, all the employees I encountered were rude."
Ưu: "food ok, economy seats not too bad"
Khuyết điểm: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Khuyết điểm: "No complaints so far so good"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Extra baggage was charged $250 for 1 extra baggage when other airlines change $70. Also on the Qatar Airway site it states that after 3 hours of the flight if seats are available business class upgrade would cost much less and this was not the case. They wanted $2000 for the upgrade."
Khuyết điểm: "On time. Reasonably good. Satisfied with everything."
Ưu: "Polite crew, food was pretty good."
Khuyết điểm: "Did not have the duty free item I pre-ordered. I asked the crew 4 times about it, four times because they said that they would check but they never got back to me to tell me that it was out of stock; until I pressed the issue."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Excellent on board staff"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "No HE"
Ưu: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Khuyết điểm: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Ưu: "Food was good. Quick response to call"
Khuyết điểm: "Toilet wasnt clean enough. Not offered water regularly"
Khuyết điểm: "Service is great and the plane flew so smooth"
Ưu: "Staff were professional, food was good and seats were comfortable."
Ưu: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Ưu: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Khuyết điểm: "The shape of the seats was not optimal for my height/size."
Ưu: "If we had arrived on time everything would have been perfect. However I did not arrive in Johannesburg because a flight delay (even though our flight was set to let ontime) caused probably 40 people to miss their connections. To their credit, Qatar Airways did find accommodations for us and gave us food vouchers. Otherwise it'd be a zero rating."
Khuyết điểm: "Boarding took far too long and caused us to be an hour late. Because of this, I am missing out on events scheduled in South Africa. This is very upsetting and it appears that Qatar Airways is too slow with boarding, there was no explanation given for why it took so incredibly long to board."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Ưu: "I liked everything about it."
Khuyết điểm: "My trip was to long but it wasn't there fault. I was so tired."
Khuyết điểm: "Not enough check in desks operating - very long wait"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "The seats are terrible."
Ưu: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Khuyết điểm: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Snack/food offerings are a little mediocre nowadays!
No complaints. Good overall.
No sure why we c were delayed.
We landed at 8:30pm and did not deplane until 9:45pm. We had to take busses to a terminal gate. It was awful.
Connecting flights with first class seats is not as enjoyable since the flight was short. Will look to take more straight flights so i can enjoy first class more!
Ưu: "The crew and the quick boarding"
Khuyết điểm: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"
Khuyết điểm: "Nothing short"
Khuyết điểm: "Travelling to Lagos constitute of about 75% Nigerian, it would have been better in term of entertainment to include films and music from Nigeria or African in your entertainment list"
Ưu: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."
Ưu: "new plane good flight"
Khuyết điểm: "seat space"
Ưu: "The crew was great. The pilots too."
Khuyết điểm: "The audio and video at my seat did not work correctly."
Ưu: "Very friendly and professional."
Khuyết điểm: "Better options in economy for food"
Ưu: "I like the comfortable seats and the entertainment feature found on every seat."
Khuyết điểm: "Not much. Delta is superior"
Khuyết điểm: "Every thing was good"
Ưu: "The crew was nice!"
Khuyết điểm: "It was a good expiriance traveling with delta!"
Ưu: "comfort plus really makes a difference"
Khuyết điểm: "include at least 1 checked back with comfort plus or some kind of discount."
Khuyết điểm: "In flight movies would be nice . Tight seats for 6.3 huy"
Khuyết điểm: "I used 7900 points to upgrade to “comfort” and nothing about it was comfortable. I was squashed between a window and a large man and my tv screen kept flickering on and off. I actually felt like I had less space overall than I would have in a regular seat."
Ưu: "The seat was very comfortable even as a basic seating and the entertainment options were great."
Khuyết điểm: "The voice from the pilot was very loud and would be too much if I had my headphones on."
Khuyết điểm: "Disembarking could be more efficient"
Ưu: "Friendly fast service to Albany"
Khuyết điểm: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
Ưu: "Crew provided first class service and were in good spirits for a very full flight. Full first class beverage service"
Khuyết điểm: "No food except cookies and salty crisps in first clsss. There was ample time for a full breakfast."
Khuyết điểm: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Khuyết điểm: "I now know the downside of buying through Kayak, the ticket is non-upgradable even when seats became open and I offered to pay for the upgrade."
Ưu: "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
Khuyết điểm: "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "The attention to detail from the crew, and the friendliness"
Khuyết điểm: "This was my most uncomfortable flight ever. I am 94 years old and the seat was so cramped and small that the entire 3 hours were uncomfortable."
Ưu: "Food, service and entertainment"
Khuyết điểm: "Entry into the aircraft was a bit chaotic"
Ưu: "The chargers worked in neither airplane."
Khuyết điểm: "The chargers worked in neither airplane."
Khuyết điểm: "It was smelly. Anyone who does not smoke can smell old smoke. Yuk. Also, smells like a neighboring passenger has bowel issues. Ick"
Ưu: "The flight was on time. Airport personnel were courteous & efficient. Airplane was clean. Pilot was friendly. A passenger had a peanut allergy so Delta distributed almonds, instead. Nice. Overall, I like Delta."
Khuyết điểm: "Leg room was just barely adequate. It was a small plane-nothing could be done about that."
Ưu: "Everyone was very friendly and concerned about us making our connections"
Khuyết điểm: "The fact that they didn’t make sure all the paperwork was correct and our delay to NO was due to that issue"
Ưu: "Excellent communication, friendly staff, and timely flight."
Khuyết điểm: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Khuyết điểm: "We lost our whole vacation and had to pay for the plans fare twice because My last name was spelled wrong on our tickets and we were unable to use them because my passport didn’t match the name on the ticket. We had to rebook everything pay almost twice as much for the plane fare, our Lodi g cost more and our trip was delayed for two weeks. Vyama is blaming us for spelling our name wrong and claimes that it’s our fault this happened because everything is automated. There saying they don’t touch anything that we enter into the booking but somehow everything they claim we entered is now in all capital letters and the space between our first name and middle name is now gone and all run together. The coustomer service number gets you to someone in India. I have tried to get this addressed four times now at first they tried to place the responsibility on the airlines now us and they have hung up on me twice. Kayak has been worthless, they also just pass the responsibility on to someone else. We will never use them again ant I intend to make sure that this mess is put out in social media to hopefully keep others from having their travel plans ruined by their flawed system."
Ưu: "I don’t know what Delta could have done better on this two leg flight from Albuqueque to Miami via Atlanta . Yes we were in First Class and it was a (groan) 6:05 AM flight which meant that we were probably on time. But Delta’s 737-900 (to Atlanta) was very comfortable, the crew did everything well and the breakfast was quite good. (Make sure you try the quiche). We had the same crew on the next leg to Miam, who were surprised and gave us a warm welcome. There were only snacks in 1st for that short segment, but they were all we wanted."
Khuyết điểm: "Air turbulence over the Midwest storms."
Ưu: "Really good about keeping us imformed about the delay with updates from podium and on phone."
Khuyết điểm: "It was 2 hours late without explanation."
Ưu: "Everything went smoothly."
Ưu: "On time. Good customer service. Easy route, no hassles."
Ưu: "Accident on way to airport, so I showed up to check bags 45 minutes before flight time. They said they couldn't get the bag to the plane..in 45 minutes? So, they put on the next flight... 6 hours later. Said I could fly without the bag... uh, no thanks. They would not look for alternatives without charging me more. Flight attendants were crabby, otherwise everything was fine. I flew British Airways a few months ago. Night and day. Seriously. Delta does not even approach having good service. There was no comparison to British Air--- Delta is not in the same league."
Ưu: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Khuyết điểm: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Ưu: "Smooth flight; informative crew"
Khuyết điểm: "Delta cancelled the flight after midnight on Friday morning, and never rebooked me. I still haven't heard from them. In not even sure why I'm getting alerts about baggage claim."
Ưu: "Well after going through a terrible storm to get to the airport we were given a opportunity to up grade to First Class for a very reasonable rate. That was great."
Ưu: "Row 19 on a 737ER is great for room, as long as you don't plan on reclining (I rarely do in a daytime flight)"
Khuyết điểm: "A little overcautious regarding seating the cabin crew because of possible turbulence, but better safe than sorry, I suppose. However, it is a common occurrence on this particular leg, so don't board knowing you might need to take a "break" before you get to Atlanta."
Ưu: "Thai soup."
Khuyết điểm: "Overcooked beef. Movie selection not as good as on domestic leg. We both still like the Delta One configuration on the 777's and Airbus' more than the 767's though."
Ưu: "Seats, video and overall comfort are all very nice on the new 900's."
Khuyết điểm: "Nothing."
Khuyết điểm: "Shitty entertainment system. Have seen so much better."
I was feeling thirsty but no one gave me water in the airplane
USB plug did not work in-flight and it seemed super bumpy from start to finish. Not sure if it was because it was a much smaller plane, but I fly generally 2ce a week for work and this was by far the bumpiest and wobbliest(not sure if that is a word..haha) I've had this year. Also, in Albuquerque the gates shifted from what was on the boarding pass to what was in the terminal which caused some confusion. Then landing in Austin for my layover to Tampa the flight was delayed and then back on time on the in-app boarding pass, the gate changed too and when I got to the gate my flight was not posted. I thought I was going to miss my flight because it was supposed to have been boarding right then and I couldn't find the gate for my flight. Finally someone showed up to the desk and I was able to ask, and she confirmed that it was that gate and was delayed. There were several of us going to Tampa that were a bit stressed and confused. After all was said and done we were delayed about an hour, but it was the confusion that made things so much more stressful. I like to fly American quite a bit, and have a MC as well, and although there have been some delays, which I understand will happen, I haven't experienced this level of confusion.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Flight was delayed one hour due to a mechanical issue.
Khuyết điểm: "American is poorly prepared for day long delays."
Khuyết điểm: "No food or beverage service during covid-19"
Ưu: "Everything was great."
Khuyết điểm: "Nothing. It was smooth and efficient."
Ưu: "My flight attendant always smiled and was very hospitable."
Khuyết điểm: "Nothing"
Ưu: "Customer service was excellent"
Khuyết điểm: "Great service always"
Ưu: "Loved getting pretzels and pop. Loved having movie options. Didn’t love the delay."
Khuyết điểm: "If the seat hadn’t broken and delayed our flight by 20 minutes"
Khuyết điểm: "Everything."
Ưu: "Seating, nice personnel"
Khuyết điểm: "Long layover in Chicago"
Ưu: "The announcements were clear and the captain did not mumble! Not sure what happened at the airport but we had issues with ground crew not coming to help park us. The captain made sure we were informed and it didn’t really add to much to our time."
Ưu: "Flight attendants were excellent. Communication from the flight deck was good as well"
Ưu: "Leaving on time"
Khuyết điểm: "Snack selection could have been better. Gluten free options."
Ưu: "The ground personal and flight crews did everything they could do make up for the delays."
Khuyết điểm: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Ưu: "Comfy seats and legroom in first class"
Khuyết điểm: "Expected more than cookies for food in first class."
Ưu: "by airlines"
Khuyết điểm: "flying next day trough LAX"
Khuyết điểm: "flight was delayed two hours because they couldn't find a single American airlines employee to sign off on some log book.sat on tarmac two hours because no one could sign a piece of paper!!! so obviously we missed our connecting international flight to dublin. called american customer svc, they made us call british airways, british airways said we had to call kayak, kayak said we had to call American. thanks for all the great customer svc. this is why everyone hates flying and all airlines are garbage. then finally in chicago american customer svc desk said they rebooked us on a British airways flight the same night, we traversed (ran) the entire chicago ohare airport only to find out british airways said we were not on that flight, were completely full and we had to go back to american. literally had to leave airport to get on train to go back to american terminal. they swear we are now (the next day) on this aer lingus flight despite our inability since last night to try and check in to that flight because aer lingus website doesnt work, no one answers their customer service number and their ticket counter at airport doesnt open until noon. suffice it to say we are still not on a flight to Dublin, ive missed an entire day of a limited vacation, and i will NEVER fly american again."
Ưu: "Horrible landing. Also-landed early and srive around for 20 min with no announcement from cockpit"
Khuyết điểm: "3 hours late leaving Dublin, with poor communicstion on the monitors as to gate info. not to mention the lateness."
Ưu: "Food - What can I say about pretzels except "Okay"?!"
Khuyết điểm: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
Ưu: "Crew was friendly and helpful. Boarding process was pretty quick."
Khuyết điểm: "The plane had one of those aggravating screens on the back of every seat. I turned it off AT LEAST EIGHT TIMES and it kept coming back on, first to try to sell me on a credit card offer, then to show me previews of movies I wasn't going to watch on a 5 AM FLIGHT that was lasting 75 MINUTES. I finally tore a page out of the AA magazine and wedged it against the screen so I could actually sleep without it constantly blinking on and disturbing me. Next time, I'm going to smash the screen. If I want it off, leave it off."
Ưu: "Went without a hitch"
Khuyết điểm: "Na"
Ưu: "Dreamliner plane"
Khuyết điểm: "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
Khuyết điểm: "No food"
Khuyết điểm: "The information that was given was awful. Why would AA send a broken plane to ABW?"
Ưu: "Nice people to fly with"
Khuyết điểm: "nothing"
Ưu: "everything fine"
Khuyết điểm: "having to gate-check our hand luggage"
Ưu: "Great staff. Arrived very early. Smooth flight ."
Khuyết điểm: "seats should be priced based on passengers' weight."
Khuyết điểm: "short flight herded like cattle. not much about it"
Khuyết điểm: "The information of code share was not clear..so I was expected to fly with JAL..."
Ưu: "Almost on time"
Khuyết điểm: "Boarding process, PA system volume very low at PHX"
Ưu: "Met expectations. Landed early."
Khuyết điểm: "Seats harder than expected"
Khuyết điểm: "Delayed because of cleaning crew showing up late.... Totally avoidable. Gate crew was not helpful"
Ưu: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Khuyết điểm: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Ưu: "Remodeled plane style"
Khuyết điểm: "Liked it"
Ưu: "Puntuality in both fly's"
Khuyết điểm: "Boarding took forever and I'm a Premium passenger."
Ưu: "On time, upgraded at Dallas"
Khuyết điểm: "Couldn't get my boarding pass. My name was wrong in your system, had to go to American Airlines desk for assistance and the attendant couldn't locate my name. There was a service attendant at the Alaskan airline service desk."
Ưu: "Boarding was impossible! The line was longer than the jet bridge itself and we had to wait after being called for a 1/2 hour."
Ưu: "Nothing really."
Khuyết điểm: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Ưu: "I liked the crew they were really helpful"
Khuyết điểm: "The plane was to old I guess and it was a bit uncomfortable there was not enough space between passengers"
Ưu: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Khuyết điểm: "Why did they have everyone board and then decide we needed to wait? Uncomfortable and frustrating."
Ưu: "Price and schedule."
Khuyết điểm: "Do not like how this or any airlines board passengers."