Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Once again, great crew….. Fast, efficient, and helpful
Short flight with minimal services. I have no complaints. The staff were very, very good.
Don’t use JetStar to go to Narita! Walking long distance to get to terminal. It’s like a some penalty or punishment !!!!
Ưu: "The seats were comfortable, the plane was empty so could move for comfort"
Khuyết điểm: "The food was not very good, the airplane was empty, but assigned seats to fill rows while spouting nonsense about social distancing"
Ưu: "great crew"
Khuyết điểm: "better breakfast or snack before arrival"
Ưu: "crew was amazing"
Khuyết điểm: "nothing. amazing flight"
Khuyết điểm: "Connection time at Narita is too long"
Khuyết điểm: "Better food"
Ưu: "Bad handling and organization by JAL ground management. There was no support at the gate or clear leadership or direction of what needed to happen or what was to be done for the passengers They dumped everything in the Malaysian ground agents to handle without clear direction. Very poor service and no accountability"
Ưu: "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
Khuyết điểm: "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
Khuyết điểm: "No additional comment"
Ưu: "The ANA crew at Haneda airport were very polite, professional, and very patient with me. However due to an online error between the ANA US website and the ANA JP website my confirmed seat on my flight was given to another passenger so I was kicked off. How this happened I dont know."
Khuyết điểm: "Fix ANA US-JP online booking system."
Khuyết điểm: "I feel like this is Japan Airlines’s chance to present some great actual Japanese food in flight and instead it was a tuna melt and macaroni salad. Just saying."
Ưu: "crew was professional, attentive and polite"
Ưu: "Great crew. I easy transfer!"
Khuyết điểm: "Food was not great."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Ưu: "We traveled with our 1.5 year old and JAL was incredibly accommodating and made our trip very enjoyable. They went above and beyond to make sure our trip was smooth and provided impeccable service."
Khuyết điểm: "No smiling faces of flight attendants. Service was mediocre; food same"
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "I love everything from JAL"
Khuyết điểm: "none"
Ưu: "The crew were extremely polite and caring. Food and entertainment were of the highest quality."
Khuyết điểm: "Seats were extremely uncomfortable. US to Japan flight had much better cushions and support."
Ưu: "Excellent crew,service and great food."
Khuyết điểm: "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
Ưu: "Incredibly nice staff made you forget about the older plane model you are in. Decent airplane meals and the nonstop from San Diego makes Japan now a frequent destination for us! I lucked out with 3 open adjacent seats roundtrip woo hoooo!"
Khuyết điểm: "Movie selection was the same on return flight which was a bit of a bummer."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "I like the food best.."
Khuyết điểm: "Hope there will be more tracks from arashi."
Ưu: "JAL was very flexible with me leaving a day earlier due to tropical storm which I greatly appreciated"
Khuyết điểm: "would have liked more food options and recent movie selections"
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Ưu: "The JAL flight was great. Seats were comfortable and leg room was very good. Crew was excellent too and very attentive."
Khuyết điểm: "The food was not good at all on this flight. My last flight on JAL in 2010 the food was excellent. Not sure what happened but the quality of the food has gone down and it was disappointing. Luckily had a bite at the airport before boarding to sustain us on this long flight."
Ưu: "Food, lavatory experience"
Khuyết điểm: "Small carry and carry on bag"
Ưu: "The workers are always wonderful."
Khuyết điểm: "Food was not as good as in the passed."
Ưu: "The food, the movies and games were really great. There should be more games, though."
Khuyết điểm: "Having to sit in the window seat, it was a hassle to pass by the 2 passengers sitting next to me to use the bathroom. Also, the announcements made in the plane through the speakers weren't very clear. It was hard to understand what the announcers were saying."
Ưu: "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Although, i booked businesss class l. I had to pay 1000 yen for each flight for seat selection. (They were giving me seats 50C) And no lounge facility either. All i got was 2000 yen and upgrade to J class. I had already paid extra for business class. This is highway robbery. No thanks JAL"
Ưu: "Always a pleasure to fly on JAL. Despite a cramped seat in economy, the flight attendants made up for the uncomfortable seat. They are attentive, helpful, and courteous. Time went quickly."
Khuyết điểm: "Seats are too small for tall travelers."
Ưu: "First time fly with JAL, friendly flight attendants, excellent seat space, would fly with JAL again."
Ưu: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "The crew was very nice and pleasant. They were very accommodating as well."
Khuyết điểm: "For my entire flight back I was so hot I could hardly stand it. I had to change my clothes and it still didn't help very much. My meals were also pretty bad on the way back, which is odd because they were not bad on the way there. It was definitely one of the worst flights that I've ever had, mostly because of the heat."
Ưu: "very friendly and very helpful from checkin in to departing"
Khuyết điểm: "some flt attendants didnt speak english or they didnt understand what i was saying. (but it was fine, i was flying on a Japanese airline and didnt expect them to speak english."
Ưu: "As always, the Japan Airline's stewardess takes care of you so well, they really make your trip a very comfortable one. (Think the Japanese airline crews are the most caring, with thorough service, and they are surely one of them."
Ưu: "They provide us slipper for in flight comfort"
Khuyết điểm: "Old aircraft"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "SERVICE was amazing and everything was very smooth"
Ưu: "More leg room in Japan airlines. I decided to use JAL as much as possible. Stewardess are all nice and very attentive."
Khuyết điểm: "Food is ok, but way so much better compared to the other airlines. The chair is not as comfortable (hard to sit) , but more leg room is a good advantage."
Ưu: "Customer service was awesome and the food was good"
Sorry the review I just posted was for this flight which was the long haul flight. The planes were nice and that’s about it. No 2 full service meals, only a little tiny vegetable wrap an hour into the flight. Nothing else until the last 2 hours which was the only meal served. Terrible at that. Also no amenity kits were given. Not even a toothbrush. No snacks or nuts in between. Just an awful experience with a mediocre crew. Very disappointed in this supposed 5 star airline according to Skytrax.
OTHER AIRLINES WOULD CHANGE YOUR FLIGHT FOR A FEE BUT ANA DID NOT!!!!!!!!!
There was a little delay in the boarding
Choice of movies were limited
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Khuyết điểm: "Chair isn’t comfortable."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Crew is responsive to requests, and very polite."
Khuyết điểm: "Cabin temperature was 81F during the night, making it too hot to sleep."
Ưu: "Speeding of departure after boarding"
Khuyết điểm: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Khuyết điểm: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Ưu: "Excellent crew!"
Khuyết điểm: "It could have been quieter."
Khuyết điểm: "If flight wasn’t delayed."
Ưu: "One of the best service! Thank you!"
Ưu: "The Japanese food was fantastic - individual Japanese food selections which I wondered if would be good turned out totally amazing - well done!"
Khuyết điểm: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "The crews' smile and politeness were excellent."
Khuyết điểm: "The line was way long to check in at the Narita International Airport."
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "Friendly staff, comfortable seats, able to watch new release movies, good food."
Ưu: "Service was excellent; I felt well-cared for!"
Ưu: "The service and attention of the ANA flight attendants seemed genuine."
Ưu: "The crew are so courteous and helpful."
Ưu: "Everything went well. ANA customer service wonderful, both at the counter and on the plane. Loved the meals, and fun to watch the available movies and shows at your seat."
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Khuyết điểm: "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "friendly flight attendants, clean toilets"
Khuyết điểm: "the stroller take forever to show up when landing"
Khuyết điểm: "Missed my flight over a misscommunication on getting to the airport. Thete was not sufficient time to arrive more than an hour early due to the fact Gimpo airport opens at 6am and the flight was at 7:45. When I arrived I was not allowed to check in or board and no one wanted to help me find out what to do. They suggested I call my ticketing agent. Thankfully they were helpful but they mentioned the ANA SHOULD have helped me find the next available flight but the representative kept repeating it was not her job. Finally she looked and said there were no available flights and tried to push me to buy another ticket through another company. My ticketing agent helped after she heard what happened and rebooked my flight for the next day. Hopefully everything goes smoothly but ANA staff at Gimpo were a bit of a nightmare to deal with"
Ưu: "Fantastic customer service, excellent food everything was best and clean."
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Efficent, courteous and reliable."
Khuyết điểm: "Nothing in particular."
Khuyết điểm: "Nothing, everything was as expected"
Ưu: "ANA has one of the best friendly and courteous service. I was kept well fed through my flight and had a smooth flight."
Khuyết điểm: "I wish the English announcements were not in so heavily thick accent and more understandable. Transfer from the plane to the airport is quite tedious when the plane is parked away from the airport. I wish they would make transferring carry-on more disabled friendly."
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "Ana is the best"
Khuyết điểm: "Nothing"
Ưu: "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
Ưu: "staff was great in business"
Ưu: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
More Indian movies Travel kits were not provided in business class
The crew was very courteous and helpful, great experience!
Flight attendants perfect as always. Business class checked bag took 45 minutes to arrive.
Ưu: "Reliable service, clean cabin"
Ưu: "Crew was super nice and the food was good (for plane food)! Really appreciated that they had snacks and chocolate on hand for hungry passengers throughout the flight. A 17 hour plane ride is never the best, but Singapore Air made it as pleasant as possible. Also, we booked on Kayak and was routed through a third party vendor JustFly, which I was a little worried about - but our booking went off without a hitch."
Ưu: "Friendly staff. Both two meals were awesome."
Khuyết điểm: "Already done."
Khuyết điểm: "Entertainment and access to Wifi"
Ưu: "everything, the crew was efficient"
Khuyết điểm: "more African entertainment to be added on the Johannesburg route"
Khuyết điểm: "I recomended yo my friend"
Ưu: "Great seats and efficient service all round."
Khuyết điểm: "For better leg room in business class go for the bulkhead seats"
Ưu: "Amazing crew."
Khuyết điểm: "Food focused on Japan on both legs, LAX to NRT and NRT to SIN. Variety would have been nice."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "I like everything crew, etc"
Khuyết điểm: "Nothing reallly"
Ưu: "Excellent crew, service and food"
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "They were polite."
Khuyết điểm: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Khuyết điểm: "The desserts. The bun."
Ưu: "Very attentive, great food, quality aircraft"
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "Service is always excellent"
Khuyết điểm: "Food however was very disappointing. Surprising as Singapore Airlines pride themselves on quality and the food was poor :-("
Ưu: "Service was great especially the food"
Ưu: "wide seats. great service. on time."
Khuyết điểm: "food was not as good as one would expect."
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Ưu: "It was good"
Khuyết điểm: "Nothing"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "Nothing specific"
Khuyết điểm: "Menu is average but get they need to cater for wide variety of tastes"
Ưu: "food. schedule was on time"
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Ưu: "Service from Singapore airlines"
Ưu: "Non stop to HK"
Khuyết điểm: "Staff wake you up very aggressively when meal time. Other airlines leave stickers. This is a long flight, be respectful. Will avoid for future."
Ưu: "Food was delicious!"
Ưu: "Service was great."
Khuyết điểm: "Bit on the cold side."
Ưu: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."
Ưu: "Ease of checking. Empty seat between us"
Khuyết điểm: "Can't upgrade with krisflyer miles"
Khuyết điểm: "Headphones were not functioning properly"
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "everything, excellent job"
Ưu: "The cabin attendants kept us well hydrated."
Khuyết điểm: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Ưu: "Best economy experience I've ever had. The cabin crew is very attentive, constantly coming around with drinks and water refills. They also had decent light snacks in case you were hungry between meals. I also loved the chairback setup and the entertainment unit. If flying economy, Singapore will be my airline of choice."
Khuyết điểm: "Food was meh. Above average, but still not amazing."
Ưu: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Ưu: "Had a row to myself to stretch out. Not crowded, no wait for bathrooms. I like the warm washcloths after we settled in and before meals. Plenty of blankets and pillows."
Khuyết điểm: "Food was ok, not super high quality."
Khuyết điểm: "Food not so good"
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Boarding: I was asked to check my carry on complimentary. I assume the staff believed my handbag was too big. Crew: n/a outside of the snack service. Comfort: the turbulence was so bad I was nauseous. I looked for the bag behind the seat and it looked used. Food: n/a except for the complimentary cookies. Those taste good. Entertainment: only allowed for Sprint/T-Mobile customers for some reason. My flight two days before included entertainment so this was disappointing. American Airlines spelled my name incorrectly which resulted in me being unable to use pre-check on both flights. I am overall disappointed with this experience.
Ưu: "Smooth ight"
Khuyết điểm: "Need to add cabin service"
Ưu: "Always a friendly crew"
Khuyết điểm: "A slight delay that they could have been quicker to alert us of"
Ưu: "The flight was short."
Khuyết điểm: "I got fussed at going to the bathroom because the threat of turbulence was coming. We left later than the departure time."
Khuyết điểm: "boarding, seating, entertainment"
Khuyết điểm: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"
Khuyết điểm: "Sat on runway when we landed took forever to get to gate. Late on a non stop w good weather"
Khuyết điểm: "A bit of food would have been nice on a 5 1/2 hour flight!"
Ưu: "Nice aircraft once I got to Texas. From my hometown the plane was kind of old."
Khuyết điểm: "Well they lost my luggage after my original flight was delayed 2+ hours. Rebooked my flight but never communicated to me whether they would handle my bag transfer or if I needed to go get them myself From the baggage claim to put into the correct flight. So I had no clothes..."
Ưu: "Nothing, the flight was cancelled and we missed our friends 70th birthday celebration."
Khuyết điểm: "Staff at the ticket counter were curt, rude, and patronizing. They were ill equipped to deal with the situation."
Ưu: "The screens allowing us and our children to be entertained in the plane."
Khuyết điểm: "Not had our plane delayed for over an hour."
Ưu: "Movies were great!"
Khuyết điểm: "They didn’t give customs forms until exiting the plane. Caused huge problems for everyone. Sandwich was still frozen inside."
Khuyết điểm: "Snack options aren’t good."
Khuyết điểm: "The guy who’s checking me in he’s very kind.he is so nice person."
Khuyết điểm: "Space in seats"
Ưu: "The customer service on British Airways is excellent. The meal served on the overnight flight was wonderful."
Khuyết điểm: "My original flight was rerouted due to a connection delay. They lost our baggage due to rerouting our flight from American airways. We were told that our bags would be delivered the same day and we are still waiting on our bags."
Khuyết điểm: "Seats were small"
Ưu: "organized boarding, quick and professional, flight crew was awesome, very comfortable flight, much appreciated no"
Khuyết điểm: "No entertainment options on 2+ hour flight. Would have been nice to have."
Ưu: "Crew was courteous Boarding was effortless thanks to the AA app"
Khuyết điểm: "Multiple flight and boarding delays Aircraft needs cleaning/update"
Ưu: "Availability of WiFi"
Khuyết điểm: "Tightness of seats especially with so many people coughing."
Ưu: "Airplane food was good"
Khuyết điểm: "I was in the air 24hr, the trip was as good as it gets."
Ưu: "Liked the flight. Very nice crew."
Ưu: "Left on time and got us to Dallas safely"
Khuyết điểm: "Due to weather (not your fault) arrival to Dallas was delayed and we nearly missed connection"
Ưu: "Helpful crew - courteous in their attitude towards customers and helped tight connections get out of quickly from the rear of the plane. Smile was on for each interaction."
Khuyết điểm: "Flight was delayed by 50+ mins. The exit row announcement was made twice asking customers to acknowledge verbally which was probably a communication faux pas."
Ưu: "Why does a plane run out of Food and wine?"
Ưu: "I arrived in Sydney the day I was supposed to. Everything else was a let down and was not what I paid for."
Khuyết điểm: "American Airlines cancelled a flight because of ‘weather’ from Msy to dfw, all other flights from Msy to Dallas operated on time but were sold out. We were re booked flying through San Francisco, missing out on flying on qantas, which is what I had paid for since they are a premium airline. We were booked on virgin America and then United for the international flight. United charged us each for 2 bags totalling $150 each, despite we booked a ticket with qantas which allows 2 bags each. Virgin America honoured our 2 bags, but united refused to. United also has service and aircraft which do not match the levels of qantas which I has specifically sought out. I could not eat some of the food because of the poor quality, and this is something I’ve never done before on an international flight. Additionally their were a lack of amenities on both flights, and no food vouchers despite our travel delay of over 5 hours. This whole ordeal has cost me money, worktime, and created a lot of stress to where I have had to cancel meeting on my arrival in Sydney."
Ưu: "Good service . Timothy was excellent . Hostess ."
Ưu: "Excellent flight. No complaints!"
Khuyết điểm: "Flight was delayed 2 hours, then moved to the next morning at 6am. Before we got to the hotel, the flight was pushed back to 8am. All for mechanical reasons. We've flown this route before, and have had an abnormally high number of mechanical issues. They seem to use older planes for these shorter flights, and it really shows. Technology could really help ease these situations. American's app does not allow you to look at rebooking options, so we had to stand in line for a solid 30 minutes to speak to an agent. Since it was the last flight of the night, there were only 3 agents there to help an entire plane's worth of people. Calling American didn't help. They couldn't help with hotel/food vouchers. These types of vouchers seem like something else that could be distributed through the app or electronically, eliminating the need to stand in line and grow increasingly frustrated. To add to the fun, the vouchers were not event enough to get a hot dog and drink for dinner, then a coffee and pastry for breakfast. Once we got the vouchers, trying to get to the hotel was a disaster. They had 1 van, so they could get about 10 people every 30 minutes. We just took and Uber, and were eating in the restaurant by the time others were still arriving from the shuttle. There was no one from American there to help coordinate with the hotel or shuttle. We were like blind sheep wandering around looking for the van. Finally, arrive for the flight the next day, and they start boarding about 10 minutes before the 8am takeoff time. So, of course, we were late getting off the ground. Then, when we arrived in Dallas, our gate was occupied by another plane, so we got to sit on an old plane for an extra 30 minutes until another gate opened up for us. Really, other than crashing, not much else could have gone wrong. Made American look completely incompetent...which is happening more the more we use them. Next time, I'll pay a higher fare to fly with Southwest."
Ưu: "Very smooth fast check in"
Khuyết điểm: "The food"
Ưu: "Older smaller plane, no wifi"
Khuyết điểm: "Na"
Khuyết điểm: "American after 4 hours delay cancelled the flight, AA refused to accept responsibility and refused to book me with another airline (my daughter was having surgery the next day and I was supposed to take care of her) I sent an email asking for them to cover the cost of my last minute ticket with the other airline, and they had refused. I will never fly AA again."
Ưu: "Timely and prepared flight."
Ưu: "expected rough ride due to weather, but flight was very smooth. Pilot was great, and made good time!"
Khuyết điểm: "a bit of a delay to weather, but that is understandable"
Ưu: "Crew was very friendly, flight arrived ahead of schedule, planeside check-in for baggage was expedient"
Khuyết điểm: "The plane departed at least 15 minutes late but the departure time was never updated to indicate the flight was delayed...even when it was ten minutes past the beginning of boarding and the plane had not even arrived yet. Felt like an exercise to improve flight scorecard performance. The flight landed at least fifteen minutes early...but we didn't have a gate..and ended up departing the planeapproximately on time...but planeside checked baggage took almost thirty additional minutes to finally return to the plane full of waiting customers. Felt way too long....and the ground crew didn't seem to appreciate that most people had a connection..."
Ưu: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
Khuyết điểm: "Fact that I have to fly different airlines in the future"
Ưu: "We made it home."
Khuyết điểm: "The entertainment system in my seat didn't work. Seat 19D on flight 2580 from MSY to LAX."
Ưu: "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
Ưu: "Permiten facturar el equipaje de mano ya que el vuelo suele ir bastante lleno."
Khuyết điểm: "No hay tolerancia con los kilos facturados. El equipaje pesaba 51 libras y me hicieron quitar peso para después aceptar que facture ena puerta de embarque."
Khuyết điểm: "Inattentive flight attendants, overhead space was not well managed. Cash only"
Ưu: "The flight was on time and comfortable"
Khuyết điểm: "That I paid for luggage when most people waited until they were told while boarding so they checked the baggage for free even though it was obviously too large. Maybe it should be checked closer when checking in before going through security."
Khuyết điểm: "Sat on tarmac for 1hr and 20 minutes since tower mix up and plane was bigger so confusion on seating. I feel stressed cause I will be missing a full day of work because of this delay and pretty pissed off. Would like some sort of compensation"
Ưu: "The crew was friendly helpful an our pilot had a sense of humor which is always a plus!"
Ưu: "Great seats."
Khuyết điểm: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Ưu: "the crew was nice and helpful, the seat had a lot of room"
Khuyết điểm: "The plane seemed old and didn't have the features I expect in first class"
Ưu: "Everything was on time. American sometimes has free movies you can watch"
Khuyết điểm: "Nothing. Everything was good"
Khuyết điểm: "I got stuck in DC overnight and I was not provided with a hotel or meal voucher:"
Khuyết điểm: "6 hour delay"
Khuyết điểm: "I purchased a round trip ticket to Miami for my infant son and I to accompany my wife on her business trip. First off, there was a 2.5 hour delay. The flight was overbooked. The lady at the ticket counter would not switch my seat to be seated next to my wife and 4 month old infant. Luckily the gentleman beside her was willing to switch seats so that she could comfortably breast feed our son. My checked luggage was severely damaged. The side of the luggage was caved in and one wheel was completely ripped off while the other was partially damaged. A cart had to be rented in order to transport the broken suitcase through the airport to the rental car service area where we picked up our car. The infant car seat belonging to a $180 traveling system was damaged and is missing pieces that secure the broken canopy. We were rudely advised by a staff member to file a report as she pointed in the general directional of a line a mile long. We have been advised by the manufacturing company to discontinue the use of this car seat because it is no longer considered safe for the baby to travel in. Should we ever be involved in an accident, the car seat would likely fail to ensure the baby's safety due to the mishandling by American Airline employees. Unfortunately since the flight was ridiculously delayed and my son was ill, we were unable to file the report. My wife has since contacted American Airlines via telephone and intends to write them a formal written complaint."
Maple Leaf Lounge morning food could be more carried and substantial. All AC portion well managed, clean and on schedule
Easy online check-in. A cup holder at seat/ on outer side of tray to hold coffee when trays have to be in upright position & when first on board and having a place to put drink from the terminal while organizing bags before sitting. [Previous question of survey needs N/A option as we didn't have any food. I put 'mediocre' but was looking for N/A as we didn't have food onboard so cannot comment on this]
Delay it they kept up informed
I liked nothing about this arrangement. I will never use Kayak or Air Canada again. I don’t recommend either
Customer service is awful. Flight and gate staff are not properly trained and have poor attitudes due to being understaffed
professional , efficient & liked French spoken on flight in addition to English
Ưu: "The food was very good."
Khuyết điểm: "The entertainment system on the plane could be better, on the flights back from Venice to Minneapolis there were no personal screens for each seat. Instead you had to have a phone. Also, there was no wi-fi."
Khuyết điểm: "I didn't like the food at all, and couldn't complete it."
Ưu: "On time, smooth flight, good movie choices"
Khuyết điểm: "Cramped seating"
Ưu: "Very little. The staff is polite but they have no information and really are not empowered they solve any problems"
Khuyết điểm: "The flight was delayed over an hour taking off due to final checks and luggage. In sprite of the pilot announcing smooth sky’s we had terbulence and seatbelts on for 60% of the flight. And when we arrived the luggage of at least 15 passengers, including mine, did not arrive. After waiting 45 minutes at the carousel for the luggage and another 35 at the priority desk I was informed that the luggage was not coming on the next flight but the next day. They apparently had run out of overnight bags so I had to buy a toothbrush and a t-shirt at the airport to sleep in. Now normally I would pack a carry on with the basic essentials for such a situation but this was a direct fight with 3 follow flights to the same destination..... I have no idea who votes for Air Canada or how many votes it takes to win the awards they keep claiming but there is something wrong..."
Ưu: "Seats rotate during recline. Washrooms are nice and big. Window shades are electronic. Dims the cabin but you can still see out. Very comfortable. Very stable in the air, like a 747. Great entertainment package. Free wine."
Khuyết điểm: "Pretty much the worst food I’ve had and I’ve travelled a lot, all over the world. You would think on a flight to Paris that the food would be excellent?!!"
Ưu: "Good wifi, movie options"
Khuyết điểm: "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."
Khuyết điểm: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Ưu: "excellent service"
Khuyết điểm: "flight was late"
Ưu: "Air Canada Rouge is a great airline. Would 100% fly again and will try to fly every time with Air Canada."
Khuyết điểm: "n/a"
Ưu: "Friendly staff. Clean plane."
Ưu: "Good service and landed early. Luggage was quick"
Ưu: "Food and cocktails included alongwith entertainment"
Khuyết điểm: "Hour late .. departure delayed ..pilots caught in traffic"
Ưu: "At least the entertainment systems worked this time."
Khuyết điểm: "I've never thought that airplane food was bad before, but they ran out of the main options and I was left with macaroni and cheese. It was bad."
Ưu: "Crew was friendly and tried to be helpful."
Khuyết điểm: "We had booked 3 tickets on line, through Travelocity to, fly on June 2, from Nashville and Raleigh via Toronto to Berlin. We assumed our tickets were for Air Canada. It was never stated that we had booked tickets on ROUGE, their budget airline. We are avid and frequent travelers and after paying nearly $ 5.000.00 we feel ripped-off and deceived. It is particularly painful, since this trip was supposed to be special, for our 50th wedding anniversary. If Air Canada is represented by Travelocity it should at least insist that it is not misrepresented. Air Canada's reputation is worth the effort. A more appropriate name might be Air Canada Rogue. Helga Maneschi"
Ưu: "The plane was nice, updated entertainment options, crew was very friendly and trilingual."
Khuyết điểm: "Food was nothing to write home about, but it served its purpose."
Khuyết điểm: "Nice flight. A bit of delay, otherwise everything was fine as always :)"
Khuyết điểm: "Nothing stands out"
Ưu: "Two full drink services was nice"
Khuyết điểm: "USB outlet didn't work, and my seat didn't have a normal AC outlet"
Khuyết điểm: "charged me for my bags; employees were surly."
Ưu: "Friendly efficient staff"
Khuyết điểm: "The plane was a bit dated so the seats were smaller the Luthansa"
Ưu: "Three meal provided. Polite crew. Good customer service. More limited weight for the carry on. Generous for the excess size or weigh the baggage."
Khuyết điểm: "Not enough Asian movie since this fight is to Hong Kong. Seat and space is not big enough."
Khuyết điểm: "Sitting on the ground and missing a connection"
Ưu: "Missed scheduled flight from Toronto to Calgary. The staff at the desk in Toronto were most helpful and kind. A new boarding pass was printed for the next flight and she assured me that my checked luggage would accompany me from Toronto to Calgary. They also printed a boarding pass for my next flight to Lethbridge. On arrival in Calgary flight personnel ask all patrons to remain seated to allow those of us who had a connecting flight to depart first. I certainly appreciated this kind suggestion and it allowed me more time to reach my next departure gate."
Khuyết điểm: "Prior to arriving at the desk I was anxious about missing the flight to Calgary and it was a very long trek in the airport and I had to clear customs and security."
Khuyết điểm: "The flight was as can be expected. That said, having liquid drip on you from the air vent above is hardly reassuring and certainly not comfortable"
Ưu: "I changed my booking from MSY to IAH due to I don't have transit visa to Tranto . Any how my trip was excellent"
Khuyết điểm: "Every thing was great"
Ưu: "Nice service by flight attendants"
Khuyết điểm: "Late departure due to mechanical issues."
Ưu: "Crew was lovely. Boarding flight was easier as we were alou d to go on first with small child"
Khuyết điểm: "Not a lot of space on flight. The food could be improved."
Khuyết điểm: "Seating - I had to ask for a different seat as I am a tall large man who does not like to sit in the middle. Seating was changed upon request."
Khuyết điểm: "I would have liked a coffee"
Khuyết điểm: "I was annoyed to find that Air Canada has invented special terminology to justify charging for a single checked bag on an international flight. At the check in counter, the representative explained to me that Canada is "trans border" and not "international," so they don't offer a free checked bag. However, I was still required to present my passport and go through customs, and I'm pretty sure I came out of the plane in a different country than I started in, so I conclude that they are splitting hairs to cheat customers out of a standard service."
Ưu: "Everything was as expected from a flight."
Khuyết điểm: "1. The seats were tiny. 2. I almost had to check my carryon - even though it was the right size. 3. Your television and movie selections should be more diverse with diverse characters. All the lead characters in all the shows appeared the same skin color. Mix it up. 4. The driver/pilot appeared to slam on brakes after he landed. Perhaps he was afraid to pass up his gate. It was crazy scary."
Khuyết điểm: "We lost our connection by 20min because of waiting at customs were placed on the next available flight, bourded and them waited for over an hour inside the plane for a couple of customers that where stuck at customs."
Khuyết điểm: "As above I had two delays of three hours each"
Ưu: "Great airplane service, people and amenities"
Khuyết điểm: "Everything from customer service to flight."
Khuyết điểm: "Barely any entertainment for the 11 hour flight because no one advised me to download their app to access their small selection. Also, first international flight that wanted to charge for beer (highest price I've seen)."
Khuyết điểm: "The person behind me kept kicking my seat and yelling at me to not recline my seat. I called a crew member over and asked if I wasn't allowed to and he said well she does have long legs. I paid for economy knowing the room that I was going to be given .. If she didn't like having her legs squished she should have upgraded her seat and the crew member shouldn't have allowed me to be uncomfortable and not having the same luxuries as the rest of the customers."
Ưu: "Flights on time and cabin crew pleasant."
Khuyết điểm: "Where do I begin? I flew round trip SFO to Glasgow via Toronto , a route I do frequently. Usually use British Airways, but tried AC this time. Very unimpressed! Transatlantic portion of journey worse, food and entertainment awful!"
Ưu: "The price could not be beat and the leg room was decent."
Khuyết điểm: "Food was pretty sad and we could not hook up out iPad to the entertainment options because we didn't download an app beforehand."
Ưu: "Great wifi ap entertainment feature"
Khuyết điểm: "Being delayed twice- once for late passengers then for door problems"
Ưu: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Khuyết điểm: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Ưu: "Everything went smoothly. We even landed a good 20 minutes before we were supposed to. Best flight I've been had"
Ưu: "On board facilities and service"