Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I got scammed. The flight I booked did not exist. The flight was suspended more than a month ago & I did not get any notices or e-mails. When I arrived the airport there is no flight, no people working. I'm trying to get a refund, but they said they are not sure I can get full refund. I booked the partnered-agent called Chatdeal. You guys need to drop these people from listing on Kayak, they are completely scammers.
Khuyết điểm: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Khuyết điểm: "More movie choices. More substantial second meal."
Ưu: "The crew and food both are amazing."
Khuyết điểm: "PA announcements could have been louder. I also had difficulty understanding when I could hear the English words."
Ưu: "Food was amazing and stewardess courtesy to passengers."
Ưu: "crew was professional, attentive and polite"
Ưu: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ưu: "I loved the Haagen daz ice cream. Loved that they have USB ports."
Khuyết điểm: "Portions of food is small. Entertainment selection could be better organized; ie comedy tv shows, drama tv shows, Japanese tv shows."
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ưu: "Kind people, quality service. Very helpful. On time."
Khuyết điểm: "Had trouble hearing instructions from flight crew since volume of the speakers was low."
Ưu: "While many other airlines are cutting down on their service quality and amount of food on their flights, Japan Airlines has done the reverse: offer excellent food and great service at every tier, including economy. We took a flight from NY to Tokyo and felt like it was one of the best long haul flights we have taken."
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "Crew members on board were very attentive and offered the best service in the most polite manner. Food was great. Great options and portion for lunch. Well respected brand for ice cream was served as dessert. A wide variety of overnight snack was provided for passenger's own selection. Breakfast was great with variety of food on the tray. Personal screen was modern and provided a great variety to keep me entertain during the very long flight. Seats are unexpectedly big and very comfortable together with functional well designed pockets beside the screen, where I could put my personal items. New and clean cabin."
Khuyết điểm: "Nothing."
Ưu: "Polite friendly and attentive Staff. From checking in to inflight."
Ưu: "JAL is great!"
Khuyết điểm: "Cold food"
Khuyết điểm: "You mean the flight that never happened? The one that was suppose to fly out at 12:50 on 1/6/18 delayed until 17:25 (with acceptable communication the first delay) but then later delayed till 00:10 after I’ve already arrived at the airport early for the 17:25 departure. The screens with arrivals and departures posted that Checkin was open but there was no JAL staff to answer questions. Then getting an update “maybe” the 00:10 flight is cancelled? What is maybe cancelled and JALs phone messege still said the flight would depart at 00:10. So I go back to JFK because after all “maybe” isnt a definitive and according to all the direct JAL sources the flight is suppose to depart, I get to JFK the second time only to be given a printout saying the flight is cancelled with no rebooking, and to call for assistance. The same number is been calling for hours trying to get answers. coukdnt reschedules because I’m calling outside of business hours! I spent $200 on cab rides going back and forth to JFK to go nowhere, get no apology, no new flight booking, and no reimbursement for transportation."
Ưu: "The staff were awesome. The facilities were good."
Ưu: "Nice staff."
Khuyết điểm: "Economy seats very uncomfortable especially for long distance flights - barely reclining. Seat selection very painful - can do it online, have to call up to 48h before glight with roaming fees if already abroad. Food okay - nothing Japanese. Movie selection could be richer and better."
Ưu: "Service and staff was good"
Khuyết điểm: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Khuyết điểm: "Flight was delayed by 3 hours!! No info was given why until we got on the plane. We did not know if the flight was going to get cancelled and if we need to make other arrangements."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Khuyết điểm: "more movie options!"
Ưu: "The service was great. Food was delicious,"
Khuyết điểm: "It was a bit too warm in the aircraft."
Ưu: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Khuyết điểm: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Ưu: "Clean and nice staff"
Khuyết điểm: "Seats separated from my friend for 14hrs."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Ưu: "The food was excellent and the stewardesses were extremely attentive and helpful."
Ưu: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Khuyết điểm: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Food served was actually pretty good."
Khuyết điểm: "Movie selection, should've had more recent releases instead of flicks from the 90's. Makes for a long flight."
Ưu: "Good in flight entertainment options. Great food and plenty of it. Service was top notch. No complaints."
Ưu: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Khuyết điểm: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."
Ưu: "Airline crew was super nice and helpful, attentive, and the plane was very clean."
Ưu: "Sitting in the Economy section, I was lucky to get the two seats next to me empty so i was able to stretch and sleep. Before the flight landed, the head flight attendant came to greet every passenger and personally thanked them for choosing JAL. I've flown on JAL several times and thus had never happened so I was pleasantly surprised."
Khuyết điểm: "Economy Class seats are uncomfortable for long haul. Wish they could do something about it. Some of us dislike rice crackers and peanuts as welcome snacks so a different option could be nice."
Ưu: "If I needed anything, they were on top of it. The food was very good for airplane food."
Khuyết điểm: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Ưu: "The food (Japanese) clearly was a league of its own. Service was prompt, attentive yet discreet."
Khuyết điểm: "Selection of video entertainment could be increased and improved."
Ưu: "Cabin attendants were nice. I got sore throat so I asked some items, like water or candies. Then they served me them nicely."
Ưu: "Dreamliner 787! Great staff. Efficient. Good food."
Khuyết điểm: "Nothing"
Ưu: "The attention of the flight crew to all passengers. The on time boarding, departure & arrival is top notch."
Khuyết điểm: "None."
Ưu: "Boarding process; comfortable legroom on the Boeing 787; 1st meal was also excellent"
Khuyết điểm: "2nd meal, some sort of a rice seafood mixture"
Khuyết điểm: "The movie selection, my electrical outlet didn't work and they took my phone away from me to charge it in economy plus but did not allow me to come with my phone. The food wasn't very good either."
Khuyết điểm: "Late boarding"
Ưu: "Good and polite crew"
Khuyết điểm: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Ưu: "This complaint is more targeted at American Airlines, which handled the New York Washington leg of the trip. They provided free food such as sandwiches and drinks at the gate due to the 2 hour delay."
Khuyết điểm: "Red eye flight delayed for 2 hours. Then delayed another hour on the runway. No in-flight enternmaint, which would have made it bearable. Descent into Washington Reagan National freaked me out because the plane was flying eratically while being so close to the ground and recognizable landmarks."
Ưu: "Clean and service was excellent!"
Khuyết điểm: "Nothing special"
Delays were given at intervals. So we were informed
Ưu: "Amazing crew, very nice and helpful."
Ưu: "The staff was amazing"
Ưu: "The help desk employees who helped me rebook my flight."
Khuyết điểm: "After rushing to catch my connecting Singapore flight, their desks were closed and there wasn’t an employee in site. Given that airlines can see connecting fights it would have been great to have someone stay back to either give me a boarding pass or help me rebook! UNSATISFACTORY!"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Khuyết điểm: "The person next to me had a distinct body odor."
Ưu: "Always love the SIA business product on long haul."
Khuyết điểm: "This trip had a lot of minor service and cleanliness misses. But they are quibbles in the scheme of the overall great product."
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Ưu: "Everything, perfect flight"
Ưu: "The crew was amazing. The seat were uncomfortable"
Khuyết điểm: "Food could have been better."
Ưu: "The crews on board were amazing!"
Khuyết điểm: "The service from the ground staffs are not as good a the crews onboard."
Khuyết điểm: "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
Ưu: "Service was excellent, always with a smile."
Ưu: "excellent - comfy plane, great service, excellent stuff."
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Ưu: "Space in economy seat was good. Huge selection of movies. Food was tasty. On flights to Frankfurt, Singapore Airlines may want to keep more sparkling water in stock, as Europeans prefer this to still water."
Khuyết điểm: "There was a smell in the plane when I first arrived like vomit. It may have been the cleaning supplies."
Ưu: "The crew was very nice and professional and the amenities were top notch."
Khuyết điểm: "There wasn't enough leg room. My knees touched the chair in front of me the whole time."
Ưu: "The trip was horrible we have to sit separately three places."
Ưu: "Very organized"
Khuyết điểm: "Seats could be a bit more comfortable in premium economy"
Ưu: "What can I say about a flight of this length? Its always an epic journey to go from the US to Asia. However I will say that with Singapore Airlines things are a lot easier. Excellent crew who were always willing to help with my fondness for a beer. Food was as expected and up to the standard of Singapore Airlines. All round it was a long trip made a lot easier......5 stars."
Ưu: "The flight attendants were amazing."
Ưu: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Khuyết điểm: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "There was nothing to complain about..a very friendly staff, departure on time !"
Khuyết điểm: "No newspapers and magazines on board !"
Ưu: "The ground staff at JFK, especially Jon, were very helpful and friendly. The flight crew was also very friendly."
Ưu: "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
Khuyết điểm: "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Service from Singapore airlines"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "The service, seats, food, drinks and bed!"
Khuyết điểm: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Ưu: "they even addressed me by name"
Ưu: "Everything was outstanding. The cleanliness of the airplane, the food, the friendliness of the crew, I just can't say enough good things about my experience flying on Singapore Airlines."
Ưu: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Khuyết điểm: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "everything, excellent job"
Ưu: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Ưu: "From the beginning until the end the service, the vibe, the flight itself was amazing. I don't know any other airline I flew with so far that hosted me and all other flyers better. At any time I was supported by the staff and even if it was busy they constantly had a kindness and smile in their face. I don't fly with any other airline on long distance flights! It was clean and neat on top at any time. I love flying with Singapore airlines. I feel safe and in good hands all around. This is how service should be at any airline! It is never less good but a constant since years! Thank you"
Khuyết điểm: "There is nothing I did not like."
Ưu: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Khuyết điểm: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Ưu: "Singapore air has amongst the best service out of all airlines."
Ưu: "Fast boarding and crew"
Khuyết điểm: "Food was terrible even for plane food was unacceptable the headphones jacks are all half way working u have to wiggle the end to make it work the chairs are very stiff and uncomfortable next time looking for another airline"
Ưu: "On my flight back I got to sit in premier economy and that was amazing !! I want to fly like that all the time! The leg room and space was perfect. The comfort of the chairs recline and foot rest that raised up was great. The big tray table that tucked away was nice. And side pockets for your stuff was great. The comfort of the bigger seats was just excellent and they looked newer. On my flight back from Frankfurt to NYC that was the best flight I ever have taken."
Khuyết điểm: "The only thing was the food wasn't the best. But I did have Ice cream and that was good. The rice was good and beverages was good. The rest wasn't the best."
Ưu: "Had to get new boarding passes at JFK eventhough issued passes at Rochester without gate numbers but was then able to check that my bags were transferred to SIA."
Khuyết điểm: "I could not select a seat on JetBlue. Indian vegetarian food was mainly rice and potaoes and bread, not much protein like paneer or egg for the non-vegans like me."
Ưu: "Everything was amazing. Best flight I've ever been on!"
Ưu: "Outstanding crew! Super attentive in my section.. I had seat 43E."
Khuyết điểm: "Seat was a little tight for me, but not bad... I'm 6"2 and 185 lbs"
Ưu: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
Khuyết điểm: "It was my first time frying with Cathay Pacific the flight was okay, food wasn't that good. I don't want to compare with the other, my opinion should have more variety or snack between meals since 15 hours flight. Thank you for listening!"
Ưu: "The crew was amazing and the food was great too!"
Khuyết điểm: "Shopping items available."
Khuyết điểm: "Customer service from the cathy pacific crew are not good at all.. I flight business to and from asia to the USA at least 3-4 times a year.. cathy pacific was such a disappointment.."
Khuyết điểm: "Unprofessional boarding stuff in jfk ,not helpful & one of them was really rude.but cabin crew are nice . I will never recommend to anyone & I don’t think so I will travel again cathey pacific airlines.thanks"
Ưu: "The crew was fantastic."
Khuyết điểm: "Entertainment is out of date and difficult to use."
Ưu: "Absolutely nothing"
Khuyết điểm: "Flight delayed and then cancelled NO COMMUNICATION WHATSOEVER as to what was going on. We finally got rebooked in another flight on a Chinese airline at 2:30am so we had to stay at jfk for a total of about 24 hours with no compensation for our time and troubles. Horrible. Experience!"
Khuyết điểm: "I booked a window seat, got a middle seat."
Ưu: "Crew was really good and the seating was quite okay"
Khuyết điểm: "Seating distance"
Ưu: "The food was amazing, and the cabin crews were all very nice people. I would love to use Cathay Pacific in my next trip. Also, I loved that they provide a lot of diverse movies from all over the world, along with good music lists."
Khuyết điểm: "Honestly i think there are not much space for each passenger."
Khuyết điểm: "The flight was three hours late."
Ưu: "Yes all of the above"
Khuyết điểm: "None"
Ưu: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Khuyết điểm: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Ưu: "The crew was average. Few of them were hospitable and friendly."
Khuyết điểm: "After allowing first and business class passengers if boarding is done from the tail end that makes things easier and less messy or chaotic. Many airlines does that way and it seems very much civilized approach."
Ưu: "Really good flight, no complaints here. Friendly and efficient staff."
Khuyết điểm: "Seats unconfertabale"
Ưu: "Nice crew"
Khuyết điểm: "Seat on up position are too straight"
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Service was great and friendly and attentive"
Khuyết điểm: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Ưu: "Cathay is a good Asian airline, and if you compare it to any American-based airlines, Cathay is exceptional. Staff are generally very friendly and helpful. Seats and food on economy are pretty good, as far as economy goes. Entertainment system is updated and offers a good variety of options."
Khuyết điểm: "They are a bit strict on carry on luggage weight but not that big of a deal."
Ưu: "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
Khuyết điểm: "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Khuyết điểm: "Unable to do online check in, have to waste time to line up in the airport. Not all people need visa to enter a country, this is rediculous that I couldn’t proceed to check in online because I do not have visa to enter my own country. Rediculous"
Ưu: "FLIGHT WAS CANCELLED"
Khuyết điểm: "Airline could have have notified us the flight was cancelled via email before we got to the airport. THEY DID NOT. We had to wait in general airport area for SIX HOURS, before we could check in to new flight. We planned trip to arrive to unfamiliar destination during day time. We arrived at MIDNIGHT! AWFUL!!!!"
Ưu: "This flight was 16 hours long was very very cold for about 5 to 6 hours needed jackets extra blankets very uncomfortable for that time frame"
Khuyết điểm: "I loved everything except for the freezing temperatures for 5 to 6 hours"
Ưu: "The flight attendants were pleasant and so was the flight."
Khuyết điểm: "The food, I don't eat meat and would like some other options. For such a long flight there should definitely be more leg room and agility to recline"
Ưu: "the service"
Khuyết điểm: "food no to much"
Ưu: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
Ưu: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Khuyết điểm: "My only complaint, if I have to make any suggestions would be more leg room."
Ưu: "The flight went okay, but my bag didn’t make it and still hasn’t been found."
Khuyết điểm: "They asked me to change my seat, but when we asked to sit together with my husband, they were not able to accommodate it"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "Food and attentive staff"
Khuyết điểm: "... Service was awful during the flight, and the second flight was delay for long time ...."
Khuyết điểm: "You have to be there 3hrs before the flight to guarantee they won't resell your seat. I was at the terminal an hour prior at 9am when there was no line to check in or even at security but they turned me away. I rescheduled my flight and had to pay a lot extra to do so. I stayed at the airport to make sure I wouldn't miss it and the crew doesn't even start setting up until an hour prior... they don't start boarding until 30 minutes prior.... so they 100% sold my seat and then charged me to rebook it. They turned me away when I could have been at the gate 50 minutes prior, well before boarding"
Khuyết điểm: "Broke my luggage"
Ưu: "The service was very nice and the ice cream with meals was a nice touch"
Khuyết điểm: "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
Ưu: "Route and travel time. The food taste good."
Khuyết điểm: "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
Khuyết điểm: "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
Khuyết điểm: "We had 1.5 hour delay and when we reached Vancouver airport the car rentals were close and we have to wait 3 more hour till 5:30 Am till they open. We are not happy at all"
Ưu: "Helpful crew"
Khuyết điểm: "Cramped seating. Very little leg room"
Ưu: "No issues with airline just other passengers. Plane was older model but very clean. Noticed flight attendants cleaning washrooms frequently. Meals were timely and quite tasty. Even though did not partake, liked how there were snacks available."
Khuyết điểm: "Boarding process was disorganized (no zones or group boarding, just everyone getting in line at once), but still departed on time."
Ưu: "the staff very friendly and helpfull and always there to answer questions they handle some nasty lady in front of us very politely and settle the situation"
Khuyết điểm: "the seats to close and tigh feel like sardines in a can"
Ưu: "They are nice, let space, shopping options unpaired. Cathay attendants, are they trained to be as nice or are they born like that in Hong Kong?"
Khuyết điểm: "All was good"
Ưu: "Landed on time"
Khuyết điểm: "Boarded with delay"
Ưu: "The flights overall were great. The crew were very professional and personable from when I checked in to when the plane landed. Definitely will be using Cathay Pacific again"
Khuyết điểm: "The food was not very good, whatever bit I ate caused me a bit of a stomach ache. I was able to munch on some snacks. Please have some more fruit options available."
Ưu: "Good service. Love that you can have wine with dinner! Good size blankets provided."
Khuyết điểm: "They called us to board early and then we stood there for about 10 minutes before they actually started letting people through the gates."
Ưu: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
Khuyết điểm: "The seatbelt buckle is at a weird angle so ones arm is on it."