They ran out of the bibimbap in economy
Delay departure n miss connection flight
Ưu: "The second flight was perfect."
Khuyết điểm: "No vegetarian options at all without advance notice."
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Khuyết điểm: "Taking care more about suitcases customers"
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The seat is comfortable."
Khuyết điểm: "One toilet got dirty, and I had to wait for another toilet. One option of the food was no longer available."
Ưu: "Everything. Will definitely chose them again."
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "Great service!"
Khuyết điểm: "Dated aircraft A330-300 and seats."
Ưu: "Everything was on time, the food was great, and the service excellent."
Khuyết điểm: "I would have liked more entertainment options. Movies and channels were limited compared to other airlines."
Ưu: "I could not book my seat ahead of time on the Korean air website"
Khuyết điểm: "Middle seat stinks for a 15 hour flight"
Ưu: "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
Khuyết điểm: "Nothing to dislike."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "Lots of leg room, great meal, and excellent flight attendant service."
Khuyết điểm: "Nothing to dislike."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Khuyết điểm: "Old aircraft, tiny seats"
Ưu: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Khuyết điểm: "late departure"
Ưu: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Khuyết điểm: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Khuyết điểm: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Food and assistance"
Khuyết điểm: "nONE"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Khuyết điểm: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Ưu: "food selection & crew courtesy"
Ưu: "In flight map display, food, power outlets, seat size/space, good movie choices"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Nice service"
Khuyết điểm: "The omelette, I received horrible food poisoning and all my friends had upset stomachs. Bad experience due to that... Everyone around me also wasn't happy, due to gaseous stomach / farting, poor people."
Ưu: "Everything was perfect perfect service excellent food the best I ever flown so far"
Ưu: "Korean air is wonderful. They maintain high standards of professionalism and friendly service that are sadly lost by American airlines. This sets them in high favor above the rest. Thank you!"
Khuyết điểm: "I would like to see more vegetarian meal options as well as possible ways to reduce paper waste and make a more positive impact on the environment."
Ưu: "Clean rest rooms Friendly attendants comfortable leg room"
Khuyết điểm: "Very limited entertainment options for such a long flight, IAD to Seoul"
Ưu: "Service and Food was great. The hygiene was good."
Khuyết điểm: "The audio on inflight wasnt working on leg 2 of the journey i.e. from Seoul to SFO"
Ưu: "Crew members are very courteous, one of them specifically checked on me to ensure I was comfortable and brought me Tylenol!"
Khuyết điểm: "The Entertainment selection on a long flight is limited!"
Ưu: "Comfortable seats, good meals"
Khuyết điểm: "Can't book seat ahead of check in."
Ưu: "the food was excellent"
Khuyết điểm: "I was upset with the lack of live television/satellite channels."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "Service was polite and fast."
Khuyết điểm: "Cramped seats"
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "I missed my flight by 24 hours. They put me on that day's flight in a better seat than my original at no charge. And their in-flight service is always A+!"
I love Japan Airlines specially the food and crew
never had a chance to get on the plane
keep up the good work. happy travel experience…
The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Excellent staff , helpfully agents...crew is efficient and food is good and plentiful servings , decent coach leg room. 777 remains 3-3-3 which is nice ....just entertainment choices are limited and not very interesting with limited movie or music choices
Once again, great crew….. Fast, efficient, and helpful
plane air was too hot with mask on hard to breath with mask!!!
I really JAL! Will use again. KAYAK is excellent as well.
Ưu: "The seat was comfortable, the food was delicious and the aircraft was clean."
Khuyết điểm: "Boarding was awful. The staff definitely need better training at adapting with the Covid 19 situation. Especially, when it comes to unexpected occurrences regarding test certificates and sudden new regulations. Not everything is always black and white and not everyone has the same capacity to afford rebooking flights or re-testing. Treatment of foreigners in general at the LAX airport, on my flight at least, were unprofessional and inconsiderate. I generally like flying with Japan Airlines but after what I have seen and experienced personally I’m not so sure it is still one of my number one airlines to fly with anymore."
Khuyết điểm: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Khuyết điểm: "JAL cabin attendants and people from customer center were very professional and nice"
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "Simple check in and boarding, right on time."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Ưu: "I paid extra to get bulkhead seat. But the monitor won't stay up. So I asked for help. Flight attendant used duct tape for both my monitor and the one next to mine."
Khuyết điểm: "My boarding pass was marked with SSSS and I was subjected to another security search at the gate in NRT! They laid out all my carry-on stuff in 2 long tables and swabbed both my hands. Then sent me on my way, leaving my passport on the table. Good thing I had the presence of mind to look for it!!!"
Ưu: "Crews were amazing."
Ưu: "crew was professional, attentive and polite"
Ưu: "Pretty much everything"
Khuyết điểm: "Nothing"
Ưu: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Khuyết điểm: "nothing!"
Ưu: "I was fed two meals and snacks/drinks in between for a 14 hour flight. Love the little TV in front of the seat and the blanket and pillow. Crew was very sweet. Overall positive and good first international flight. Would choose Japan Airlines again! <3"
Khuyết điểm: "Only a little hard to sleep upright in economy class seat. I wasn't able to fall fully asleep."
Ưu: "Inspire of bad weather, the pilot executed a perfect landing !"
Ưu: "The seats were comfortable, the staff was lovely and accommodating, and the food was delicious."
Khuyết điểm: "The WiFi was very weak and barely connected to any website. It couldn’t connect to Netflix, but luckily the in-flight movies were okay."
Ưu: "The high level of service and attentiveness"
Ưu: "Excellent entertainment and the crews attention made me fell welcomed."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "service was excellent. Seating was OK in spite of it being economy."
Khuyết điểm: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."
Ưu: "Great flight, great food (Hagendaus Ice Cream was a great treat)"
Ưu: "Nice flight, right on time."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "The movies they offered."
Khuyết điểm: "How long it took the flight attendens to come back and take trash and out trays for both of the meals. It made it super uncomfortable in the tiny space available. Also, not enough knee space, especially when the person in front of you puts there seat back. I flew with American Airlines on the way to Japan and I had plenty of room but I wish it was the same coming home."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Khuyết điểm: "Flight delayed 1 hr."
Ưu: "Everything bad"
Khuyết điểm: "Bad customer service, I don't speak English good , can't understand them jet blue"
Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Nice people, good food"
Khuyết điểm: "Old-=fashioned business configuration"
Ưu: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Khuyết điểm: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Khuyết điểm: "None"
Ưu: "We were coming back from treking in Nortwest Viet Nam. JAL upgraded us to business class (ie, sleeper bed) for the Ha Noi to Tokyo, and gave us good seats on to HNL. FOOD was the best. Next time we'll try HNL-SAI entry to Nam. The Boeing 787 was a great ride to/from Ha Noi, particularly with JAL service."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too!"
Khuyết điểm: "Small overhead bin. Not deep enough, I had to turn my suitcase sideways. Luckily there was no one in our middle seat or I'm not sure where they would've put their baggage."
Ưu: "Plenty of leg room, which as a tall person I truly appreciate. They give you slippers, blanket, pillow on every (international?) flight. I flew Korea to Japan and Japan to Hawaii. Got free meals on all flights, even my short two hr flight between Korea and Japan. Free booze too! Super nice check in agent as well."
Khuyết điểm: "Nothing!"
Ưu: "Roominess of economy seats."
Khuyết điểm: "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
Ưu: "On the flight home they upgraded me to business class while apologizing my original economy seat was not available. Amazing. I had a rather unsettled stomach so when the food service came I wasn't hungry. I told the flight attendant, and she brought me some very bland easy to eat food without me even asking. She then checked on me constantly to see how I was feeling, and suggested sparkling water. When I deplaned, she checked one more time with me, if they could do anything. I was feeling much better, and give this airline my highest endorsement."
Ưu: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Khuyết điểm: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."
Ưu: "The flight attendants are very friendly and polite. The seats in economy are generous and as comfortable as they could be in economy on a 10 hour flight. The two meals provided were pretty good for food served on an airplane."
Khuyết điểm: "Nothing really."
Ưu: "Love Jan service!!!"
Ưu: "SERVICE was amazing and everything was very smooth"
ANA is excellent in everything they do
Choice of movies were limited
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Ưu: "The crew took care of us during a strange virus affected flight."
Ưu: "Love ANA. Always a pleasure."
Ưu: "Flight attendants were amazing and so service oriented!"
Khuyết điểm: "Perfect flight"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "Crew was excellent, great Japanese culture on display, overall travel seemed much more relaxed and peaceful compared to the typical US airlines."
Khuyết điểm: "More western food options, better selection of tv shows for entertainment"
Ưu: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Khuyết điểm: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ưu: "One of the best service! Thank you!"
Ưu: "ANA's staff were professional and helpful. They will do their very best to accommodate your request within reason, very satisfied how they handled our issue."
Khuyết điểm: "We made our reservations through kayak / justfly.com and paid an additional fee to reserve our preferred seating assignment. During check in, our seat reservations were not granted because justfly.com did convey our preferences."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "Service was excellent, landed on time, courteous staff and good food. Good selection of movies and programs."
Khuyết điểm: "If the seat reclined a bit more, would be nice."
Khuyết điểm: "We both - Wife and me - had to pay around 200 USD for TWO Extra Suitcases in spite of both being an ANA Flying Miles Members. Hence What is the uet of these ANA Miles Club (AMC) Membership? Remains an EYE-WASH................................."
Khuyết điểm: "Everything. The best I I"
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"
Ưu: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Khuyết điểm: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Ưu: "Staff very friendlym Flight was on time."
Khuyết điểm: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "Courteous crew, delicious food and comfortable seats for economy. I was looking forward to the return flight!"
Ưu: "Wonderful service"
Khuyết điểm: "Food was on the very bland side"
Ưu: "Was a smooth flight, good flight crew. Tasty food too"
Ưu: "People the staff was nice and tried to be helpful"
Khuyết điểm: "Gates kept changing flight was delayed multiple times the flight had no air so I was sweating the whole time my nose began to bleed. I missed my connecting flight to Okinawa they sent me on a hour long shuttle to another airport to fly out the next day."
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "The friendliness of the crews and the cleanliness of the rest rooms."
Khuyết điểm: "The delay before taking off."
Ưu: "The crew were friendly and attentive. The plane was clean and comfortable. Great movie choices."
Khuyết điểm: "The long security lines in Tokyo for transfer."
Ưu: "Free alcohol on international flights is always a plus."
Khuyết điểm: "The movie selection was not as expansive as I've seen previously."
Ưu: "Most of all are good."
Khuyết điểm: "My son was sleeping, so he couldn't have a breakfast. I think it not kind."
Ưu: "They made a special dessart for my niece and her husband for their honeymoon trip."
Khuyết điểm: "Not realky."
Khuyết điểm: "Could not fall asleep as the chair would not recline enough"
Khuyết điểm: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Ưu: "Delightful service, comfortable seats, delicious food... what a treat! It was a pleasure to fly ANA and I look forward to doing so again."
Ưu: "ANA food and service is awesome"
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Japanese quality is good quality"
Ưu: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Khuyết điểm: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Ưu: "Food was good."
Khuyết điểm: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Ưu: "The staff was so kind and quick to make everyone feel so comfortable. And the plane itself was already super roomy, so time flew as I spared the skies like I was back home in my living room."
Ưu: "Very nice and pleasant staff"
Ưu: "Flight crew were amazing! Very hospitable and attentive."
Khuyết điểm: "WiFi was not very good. Connection was very slow and they charge $20 per 100 MB used (instead of one flat fee)."
Ưu: "Fast, friendly staff."
Ưu: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Khuyết điểm: "Can't think of anything negative."
Ưu: "Service in a air."
Khuyết điểm: "I needed water in the airplane because inside was so dry, however it was so hard to ask water and they gave me very little of water."
Not at all happy with this trip Worst experience faced
Very helpful and fast serving crew . Can improve on seating space
Food services wheelchair comfort Maximum help for other flight I really appreciate your services
My plane tix did not come with lounge access
Ưu: "So so"
Khuyết điểm: "More care and warmth"
Khuyết điểm: "Flight was a little long!"
Ưu: "Great food, great seats, everything was smooth overall"
Khuyết điểm: "If they had gate number on bording pass from Doha to ahmedabad."
Ưu: "The crew, Venyat looking after my aisle was exemplary. He kept note of when I was asleep when the service passed through. Whenever I go to the galley, he would notice and asked if I needed anything. And this is in Economy!"
Khuyết điểm: "On the A350, the seat doesn't recline much. It was quite uncomfortable."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Handling flight delay"
Khuyết điểm: "Good job keep it up"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Seats are great!"
Khuyết điểm: "The food options were not that good this time."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "food ok, economy seats not too bad"
Khuyết điểm: "old entertainment system. Tight connection and first flight was late, so we got bumped off our connection (they literally removed our names from the flight, even though we could've sprinted through the airport and made it if they waived the 20 minute before departure gate closure). It was an exhausting and long wait for the next flight and I did not think it was well-handled. Staying in a hotel is not a great option, because it takes 2 hours to get out of the airport, another 2 hours cushion to get back in time."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "While my Qatar airways flight from Houston to Doha (# 714) was almost perfect, flight #1335 from Doha to Nairobi was a huge disappointment."
Khuyết điểm: "The flight attendants didn't seem to know what they were doing, food ran out before i got any breakfast, the IFE system for my seat didn't work,"
Ưu: "Wonderful crew. Pretty nice and clean plane, I wish the normal distances between chairs were a bit bigger. My knees hurt. Flight was very smooth, landing seamless."
Khuyết điểm: "Boarding in jfk is always a nightmare, and this was not any better. Huge crowds blocking the hallways, boarding started 15 minutes late, departed late - therefore arrived late and we missed the connection to Kiev, had to spend 8 hours in Doha."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Very comfortable flight with excellent service."
Ưu: "I had never heard of Qatar Airways before I booked a 24hr flight to and from Sydney, Australia. I only did this on the suggestion from a friend that stated Qatar Airways was "alright". So for the price I thought what the heck! I was extremely pleased with the service from the cabin crew. They are always polite, professional, and well trained compared to my previous favorites Delta and Lufthansa. The seats were comfortable (as comfortable as Economy and 24hours of flying can be), the entertainment and aircraft were state of the art, and the food was outstanding for airline food. If I get the chance in the future I will definitely choose Qatar Airways for long trips."
Khuyết điểm: "Other rude or snotty passengers taking up the crews time and attention for no reason. But as I stated in the "positive" side of this review, the crew handled these impolite individuals with a smile and polite attitude. Kudos to Qatar Airways."
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "This flight failed its purpose of getting me there on time. The delay was not due to inclement weather. Paid more than other airlines charged to get a quick flight but ended taking longer than other flights."
Khuyết điểm: "The flight left JFK almost an hour late so I missed my connecting flight to Kolkata. Was supposed to arrive Saturday morning for my Father’s funeral but would not make it on time now. A wasted and very disappointing trip! I bought a ticket which would get me there quickest but instead had an extra 8 or 9 hours with an extra stop in Mumbai and layover of 5hrs!"
Ưu: "The crew service"
Khuyết điểm: "The cost of internet access"
Khuyết điểm: "Seats and legroom too small"
Khuyết điểm: "Cabin was too hot and not enough bathrooms."
Ưu: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Great take off and landing. Nice comfort packet, blanket, and pillow Good service and spacious seating in economy class."
Khuyết điểm: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "Plane was perfect"
Khuyết điểm: "Transit was just tedious very long line , had to wait for along time. The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Always exciting heading into Hamad intl Apt."
Khuyết điểm: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Ưu: "The price for the flight was very excellent. The entertainment was very good with the movie selections."
Khuyết điểm: "In Bangkok, I've already checked in on line and all I have to do was drop off my bag and get a boarding pass. There was one to two person doing the checked in and it took about 40 minutes to get done, unacceptable. The lines for non on line check in went faster then the on-line and they have four times more people that was in the on-line checked in. In flight, the seat felt liked you're sitting on a rock after a couple of hours. I'm an aircraft mechanic who used to be a flyer with 7,000 flying hours."
Khuyết điểm: "good"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "There is nowhere in the airport to go for long layovers. The ticket counter didn't open until closer to the flight, without it I couldn't get inside to the Travelers Lounge, and spent most of my time in the entry area. I also was assigned a middle seat, which is even less fun than usual when you've been in India and your bowels are acting wonky."
Ưu: "Amicable staff"
Khuyết điểm: "Baggage was damaged. They seemed to be running low on vegetarian food (despite having selected so online) - I was compensated never the less."
Khuyết điểm: "Chicken sandwich was not good"
Ưu: "Everything was great!!! Stewardess were very attentive and helpful. Food was good. Enjoyed the movies on plane. The comfort was excellent."
Khuyết điểm: "Can't think of anything I didn't like but maybe that I wasn't in Business Class. Just joking!!!"
Ưu: "Comfortable wide seats, good service"
Ưu: "The staff"
Khuyết điểm: "I thought the flight was fine :)"
Ưu: "Not one of my good experiences with Delta. Two hours delay in the flight"
Khuyết điểm: "Information on the flight delay as communication was. at least very poor. Also A 220 was ok but First Class was so so"
Khuyết điểm: "Small plane, feels cramped"
Khuyết điểm: "Really packed together seats...more room. Crew spoke very loudly on plane...jarring"
Ưu: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
Khuyết điểm: "sat on the tarmac for 3 hours because the pilot was late."
Ưu: "the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting."
Khuyết điểm: "once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane."
Ưu: "The crew was great."
Khuyết điểm: "The flight and crew were great. But I was not able to choose my seat because I purchased an economy flight. I was very uncomfortable. But I was luck that that people that were sitting with me were great."
Khuyết điểm: "Faster lines at check-in. More courteous security personnel"
Ưu: "Choice of Entertainment was excellent"
Khuyết điểm: "Bigger snacks - 2 small cookies or small pack of almonds was indigenous 2 hr flight"
Khuyết điểm: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
Ưu: "Crew was so friendly!"
Khuyết điểm: "Food; movie choices"
Ưu: "Good crew. Nice seats."
Khuyết điểm: "This A320 aircraft departed LGA with the first class toilet inoperative. Flight was entirely full. First class passengers had to fight their way to the rear two toilets, around serving carts, etc. Cabin Crew was very good natured about all of this; but flight crew never mentioned it."
Ưu: "The crew was attentive."
Khuyết điểm: "Games on the tv were okay. Tetris would be a nice addition."
Ưu: "entertainment and leg room on regular seats"
Khuyết điểm: "delay, boarding process"
Ưu: "No delay and friendly crew!"
Khuyết điểm: "Not much leg room and the coffee was horrific."
Ưu: "Arrived safely"
Khuyết điểm: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
Ưu: "Crews were great."
Khuyết điểm: "Flight delays coming and going. Happens a lot with Delta."
Khuyết điểm: "N/A"
Ưu: "Really nice staff all the way through from gate agent to flight attendants. Flight left on time and landed early. Night and day vs American"
Khuyết điểm: "Nothing. Flight was perfect."
Khuyết điểm: "I was in first class. Neither food option sounded appealing. Recommend keeping things a bit simpler to appeal to more people. Flight was 90 minutes later"
Khuyết điểm: "The fact my flight was delayed three times...First delta said it was technical(mechanical) issues then sis it was the weather then said it was mechanical issues due to the weather. There were no compensation of the inconvenience it cause the customers."
Khuyết điểm: "If we're going to be early, have a gate ready."
Ưu: "It was everything you look for on a plane. Friendly crew. Lots of space. Clean. Lots of entertainment. Plenty of space for luggage."
Khuyết điểm: "I loved it all."
Khuyết điểm: "Flight was delayed longer than the actual flight time. Smallest plane I have ever been in in my life."
Ưu: "on board entertainment options are really nice... esp to be free. real time luggage updates in early"
Khuyết điểm: "like to see a bit better snacks"
Khuyết điểm: "My seat was taken by another person and the crew member was not very helpful with getting the issue resolved"
Ưu: "Quick flight!"
Khuyết điểm: "Didn't realize the last seat on the plane doesn't mean back."
Ưu: "Flight was on time. Boarded quickly with no fuss."
Khuyết điểm: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Khuyết điểm: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Khuyết điểm: "No meal service in first class."
Ưu: "The flight attendants were very nice and the boarding crew. From the time I walked up to the counter at LGA to the time I exited the plane in CLT, I was treated so kindly and with such respect. Kudos to the Delta Crew."
Khuyết điểm: "The FLIGHT!!!!! There were delays. Scheduled take of time was 6:59 PM. We took off at 735 PM. Once I was on the plane, I started kicking myself in the you know what because I knew immediately I was scammed. I had purchased a 1st Class ticket for $400+, only to find that my comfort would be the equivalent of that if I purchased a ticket in economy. My long legs would still be cramped. For the past few years, I have been purchasing 1st class for it's spaciousness. On this flight, on the RCJ700, I did not fly comfortably. The space was very tight, and I was able to stretch my legs as if I sat in economy. This was by far, my most uncomfortable flight ever. SMH; A WASTE OF MY HARD EARNED MONEY!!!!!"
Khuyết điểm: "Delays"
Ưu: "Plane is great. Comfortable."
Khuyết điểm: "The staff at the gate at LGA were not too friendly."
Ưu: "The staff was was very accommodating to myself and my 19 month old daughter"
Ưu: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Khuyết điểm: "Our flight was originally scheduled for departure at 7:45 PM. We got an alert stating that the flight was going to be delayed but we were already almost to the airport when I received the first message on my smartphone. We received three additional alerts making our total wait time at the airport 5½ hours before we could approach the gate and board the aircraft. Seating in immediate gate area was not comfortable. Boarding was chaotic at best with very little control and guidance provided by Delta staff. The audio over the PA system was difficult to decipher much of the time. The only other available boarding status information was presented on the screens stationed near the gate and indicated PREMIUM the entire time during our boarding process and was never updated. We literally had to scramble through the crowd to get to the gate desk and get our boarding passes validated so we could board our flight with our group of passengers. Our seating on board the aircraft was thankfully good which is why I rated Comfort as Okay. We were saddled with one more delay after the flight left the gate and taxied briefly down the runway and then sat there for almost an hour. My suggestions to improve customer satisfaction based on my experience would include the following 1. Provide extended alerts for passengers travelling especially if the anticipated delay is known to the airline more than 2 hours before scheduled flight time. 2. Improve seating in the waiting areas near all Delta gates. 3. Re-orient all staff in proper boarding process and utilizing all available resources properly to provide clear and intelligible (not speeding) overhead audio messaging and current boarding status prompts on displays. 4. Maintain or replace audio equipment if necessary to help improve quality of audio messaging in all boarding areas."
Ưu: "Even though we couldn't reserve our seats we where able to call and change our seats to be together. (Mom dad and 2 toddlers)"
Ưu: "Friendly crew, on time"
Ưu: "Everything was smooth. Short flight, but they offered us refills on drinks, which I've never experienced before. Polite staff, great flight. Thanks!"
Ưu: "Many passengers did not have seat assignments and we also ran out of over head storage resulting in many additional bags to be checked at the gate(mine included) but the crew and staff at the desk inside laguardia work quickly and efficiently to get everyone boarded and we ended up landing 15 minutes early."
Khuyết điểm: "Seating was extremely cramped and the in flight wifi quality was poor, couldn't even watch an hour long movie (on a 2+ hour flight) because of the amount of buffering."
Khuyết điểm: "I wasn't able to choose my seat even though I bought my ticket a while back. Seat assignments were given at the gate and we were never given a real reason for this. I ended up in a middle seat sandwiched between people, and the man at the end slept the entire time, making it difficult to get up and walk around which I need to do as I am prone to DVTs."
Ưu: "I have difficulty walking, the crew made sure that I got to my seat on the plane safely, and made sure that I had wheelchair support."
Ưu: "On time, friendly staff, advertised Gogo Wifi not working."