The crew/flight attendants should not participate loudly with friends while working. Others are tired from long flights, it is inconsiderate. Thank you.
Ưu: "Cramped seats and no beverage service. No crew interaction."
Khuyết điểm: "Everything was great"
Ưu: "Creew, food , prompt service"
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Khuyết điểm: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Khuyết điểm: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Ưu: "The cabin crew are the most professional and beautiful in the airline business."
Khuyết điểm: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Khuyết điểm: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Khuyết điểm: "Horrible delayed and no food offer or available even to purchase!"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Khuyết điểm: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Ưu: "The service and entertainment"
Khuyết điểm: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "the flight attendants were great and it flight was smooth."
Khuyết điểm: "long flight"
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Khuyết điểm: "Seat was hard."
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Good more choices"
Khuyết điểm: "Transit in Korea make shorter hour"
Ưu: "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
Khuyết điểm: "The flight was very lomg, but nothing could be done to remedy that."
Ưu: "Light flight, extra space."
Khuyết điểm: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Khuyết điểm: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Ưu: "Cabin crews are very kind."
Khuyết điểm: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Ưu: "Everything was perfect!"
Ưu: "Good customer service"
Ưu: "Staff great"
Khuyết điểm: "Food selection"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Khuyết điểm: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Ưu: "The crew was very anxious or something, controlling for no reason."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Khuyết điểm: "The entertainment has limited choice of movies."
Ưu: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Khuyết điểm: "Seat would not lay down for 11 hours."
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Ưu: "Bathriom cleanliness and the good work of the stewardesses"
Ưu: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Khuyết điểm: "The food needs to be improved."
Ưu: "Good food. Very clean bathrooms. Great service"
Ưu: "Respectful crew"
Khuyết điểm: "Crew are ok"
Ưu: "The crew was great, food was great and the seats wider and comfortable !"
Ưu: "Amazingly kind and helpful crew. Great food."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "FOOD WAS GREAT"
Khuyết điểm: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Ưu: "Airplane and service"
Khuyết điểm: "None. Maybe save money and ride first class"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Ưu: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Khuyết điểm: "Food is just so so and they should give snack for long flights."
Khuyết điểm: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Khuyết điểm: "Nothing"
Ưu: "Excellent service and beautiful flight attendants."
Khuyết điểm: "The burrito snack did not taste good."
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "Excellent crew"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "Facial mask pack service"
Ưu: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Khuyết điểm: "Food disappointing"
Ưu: "Crew was nice plenty of food"
Khuyết điểm: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Ưu: "Crew friendly and approachable."
Khuyết điểm: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Ưu: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ưu: "They served grewl twice I thought I was getting grewl with road kill to eat"
Khuyết điểm: "The food and seemed like one of the lady's working there did not like her job"
Ưu: "leg room was better than most."
Khuyết điểm: "seat cushions were kinda hard"
Ưu: "On time, excellent staff!"
Khuyết điểm: "Improve the food menu. The entertainment screen is a bit small and old."
Ưu: "I like how I asked for an aisle seat and it was given to me without hesitation."
Khuyết điểm: "No complaints."
Ưu: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Khuyết điểm: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
Ưu: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Ưu: "Good sized seats of A380"
Khuyết điểm: "They served wine about 40 ml with dinner ."
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "Service was as expected."
Khuyết điểm: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ưu: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Khuyết điểm: "The headphones only transmitted the sound through one ear."
Khuyết điểm: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Ưu: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Khuyết điểm: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Ưu: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Khuyết điểm: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ưu: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Ưu: "A bit delayed but still arrived almost on schedule"
Khuyết điểm: "Seat needs more cushioning"
Khuyết điểm: "I didn't appreciate the fact their website does not offer a variety of choices like vegetarian or vegan or even low calorie or low salt options"
Ưu: "Food is good. Movies are good"
Khuyết điểm: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ưu: "Service is good"
Khuyết điểm: "There is so much of delaying and layover"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "I got delay which make me dont have enough time to check in at LA"
Ưu: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Khuyết điểm: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
Ưu: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Ưu: "Food and service were good"
Khuyết điểm: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Ưu: "When I asked for a seat change the crew was very accommodating"
Khuyết điểm: "With covid in Seattle I was placed next to a restroom. I did not see any bathroom sanitation occurring during the flight, and no sanitizer available anywhere."
Ưu: "Free entertainment"
Khuyết điểm: "More comfortable seating"
Khuyết điểm: "Seating"
Ưu: "Crew is amazing and friendly"
Ưu: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Khuyết điểm: "The in flight screens weren't working well."
Ưu: "Food was decent. Entertainment was decent."
Ưu: "It suited the time i could travel"
Khuyết điểm: "I felt although they said the two attendants were great they were at best mediocre especially the man"
Khuyết điểm: "On time flight"
Ưu: "Good flight as always with Delta. Sat in economy comfort, so of course the seats was comfortable. Flight Attendants were great."
Ưu: "Food was so good. Crew was also very nice."
Ưu: "Check in person was very helpful in rerouting our flight."
Khuyết điểm: "Our flight was delayed 3-1/2 hours. The gate crew booked us in another flight but did not issue a ticket, so after transferring to another terminal, we were sent back to the Delta terminal to be issued a ticket to a third airline since we already missed the second flight. Then, they lost our luggage"
Ưu: "Good crew"
Khuyết điểm: "The WiFi didn’t work well"
Ưu: "New plane, charging stations"
Khuyết điểm: "Seats did NOT recline, which seems to be a pretty poor planning for a red eye flight."
Khuyết điểm: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Khuyết điểm: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
Khuyết điểm: "They did great. The weather was poor, so it felt more like a roller coaster ride home. Made it safe and sound. Would’ve been nice to get an update is speaker about change in weather and the rough ride in store when the whole ride was so turbulent."
Khuyết điểm: "I checked two bags and paid for them. The flight was full. I dutifully got in line for zone two. Next thing you know, at least 25 people got to board early and have free bag check. Really? I should get $35 dollar refund."
Khuyết điểm: "Was not allowed to check in even tho flight was delayed. Horrible!"
Khuyết điểm: "No dairy free options!"
Ưu: "From check in from Delta App till receiving luggage, very smooth and painless process. Thank you!!"
Khuyết điểm: "Separated from my wife even with pre-assigned seats. And One of the stewardess would not take my banana peel and has asked me to dump it into lavatory trash myself. She did not want to handle banana peel without a glove."
Khuyết điểm: "You messed up my life with your poor service."
Ưu: "Exceptionally helpful & attentive flight attendant, comfortable, on time"
Ưu: "Cannot. Figure out how to use the wifi."
Ưu: "I was still full from flying a Delta international flight from CDG to ALT, so I opted out of all food. They just offered snacks and beverages."
Khuyết điểm: "It was PACKED. Could have used more space and no attempt was made to help family members sit together on this overbooked flight."
Ưu: "Crew was nice"
Khuyết điểm: "Plane smelled strongly of urine whenxwe boarded and for the next 6.5 hours."
Ưu: "1. Great movie selection 2. Healthy food option 3. Craft beer was appreciated 4. Friendly crew"
Khuyết điểm: "1. Wifi didn't work"
Ưu: "Crew was friendly and helpful"
Khuyết điểm: "Our flight was delayed by almost 2 hours and caused me to miss my connecting flight. Next available flight was a 6 hour layover that I was not expecting."
Ưu: "Flight went well and was smooth."
Khuyết điểm: "The plane bathroom was old and junky"
Khuyết điểm: "Lack of legroom in economy"
Ưu: "I was a little concerned flying West Jet due to poor experiences in the past with Delta, but the flights were on time, staff friendly and accommodating and the plane very comfortable."
Khuyết điểm: "Nothing negative to say!"
Khuyết điểm: "Left about 2.5 hours late because of a broken seat of all things. Apparently Delta doesn't bother to have maintenance staff on site at the airport."
Ưu: "The crew was super friendly and incredibly helpful with our toddler."
Khuyết điểm: "It was really cramped and the bathrooms smelled very strongly."
Ưu: "Nice plane, smooth flight, flight was on time in spite of the disaster in Houston."
Khuyết điểm: "There was food listed in the book but it was never offered. On a 4 hour flight, this is too long! Wifi was broken...I bought a $20 pair of earbuds in the airport specifically to watch movies and was never able to use them."
Khuyết điểm: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
Khuyết điểm: "The crew didn't even have the decency to wait for passengers to deplane. They were long gone by the time we got off. I found this pretty terrible service. Oh yeah and they announced the wrong arrival gate too. I'll never fly Delta again. There are better airlines that treat customers with more respect."
Ưu: "the flight was on time and the staff very helpful"
Ưu: "Availability of flight. Quick flight, on time"
Khuyết điểm: "Lay over"
Ưu: "The friendliness of the staff and movie choices"
Khuyết điểm: "Seat space"
Khuyết điểm: "Very rude flight attendant - unnecessary attitude"
Khuyết điểm: "Unkindness of gate agent"
Khuyết điểm: "Three bags were left at Paris and were delivered to me only after more than 48 hrs - lock of one bag was missing and other bag was in damaged condition"
Khuyết điểm: "Snacks if possible"
Khuyết điểm: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Ưu: "I liked that from China to Seattle on the flight itself they took very good care of us making sure we were all comfortable, hydrated and well fed."
Khuyết điểm: "The Shanghai airport did not open luggage drop off until 3hours before my flight when I was told it would open 5 hours prior, as well as tried to get me to leave to rent a hotel for the night as my layover was a few hours, then delayed Seattle boarding for over 45 minutes, once we were on the plane we were then told we were number 25 to leave therefore leaving us another hour and a half of a delay."
Ưu: "Great crew."
Khuyết điểm: "Very cramped seating on this plane."
Ưu: "Left on time, smooth flight"
Khuyết điểm: "in Amsterdam any DELTA crew helm us, only KLM"