Ưu: "Cramped seats and no beverage service. No crew interaction."
Khuyết điểm: "Everything was great"
Ưu: "Creew, food , prompt service"
Ưu: "crew was amazing and movie selection was good"
Khuyết điểm: "poor business class seats and small screens"
Ưu: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Khuyết điểm: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Ưu: "I really loved that the airline accommodated to me being vegan. They also provided me with vegan creamer if I wanted coffee which was great. The staff was also super friendly which was a big plus because they were easily approachable."
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Khuyết điểm: "My seat was broken and uncomfortable. 13 hour flight and you can’t lean back one bit"
Ưu: "The cabin crew are the most professional and beautiful in the airline business."
Khuyết điểm: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Khuyết điểm: "The website did not let me choose the seat when I tried to check-in. In addition, the flight attendant was not welcoming because she kept saying that you cannot have more food :("
Ưu: "Flight attendants were very friendly and professional. Made us feel very welcomed. Everything went smoothly from the beginning. From ticketing agents through the baggage claims. No problems locating our luggage. Everything was efficient. Will travel again with them when I go back."
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Khuyết điểm: "There wad a7 hour delay in Korea and the staff at the airport were not helpful. I asked them if I was in the right place for my connecting flight and all they said was come back in 1 hour. I came back 1 hour later and asked if I'm still in the right place sand when my flight would be boarding. They again said come back in 1 hour. This went on for 7 hours and they never made Amy announcements to inform anyone of when the flights would finally board."
Khuyết điểm: "Horrible delayed and no food offer or available even to purchase!"
Ưu: "I love it."
Khuyết điểm: "none"
Ưu: "Was very far but the crew was very helpful and attentive all the way here. We had an infant with us and the crew did everything to make him comfortable when he was fuzzy."
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "I am big person, and being able to cross my legs even in economy seats is a real relief. Good selection of Hollywood and Asian films was enjoyable. I liked that our flight data was always viewable in a variety of formats."
Khuyết điểm: "the cabin temperature was a little hot. The staff tunred it down after i asked, but even then it was still a bit warm for me. People who are cold can put on blankets or jackets, but people who are hot can't remove clothing, so i think a lower standard temperature setting would be nice."
Ưu: "The service and entertainment"
Khuyết điểm: "Sitting down 12 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight"
Ưu: "For some reason the crew seemed more attentive and maybe fresher coming back from ICN than going to ICN"
Khuyết điểm: "The only problem was the long layover"
Ưu: "the flight attendants were great and it flight was smooth."
Khuyết điểm: "long flight"
Ưu: "Outstanding customer service! We will fly Korean Air again!"
Khuyết điểm: "They ran out of 2 of the 3 food choices after serving only half of the plane."
Ưu: "Cabin crew was polite. Restrooms kept clean by the cabin crew"
Khuyết điểm: "Seat was hard."
Ưu: "I could never have survived that long a trip on a cramped US airline sitting in a center seat."
Khuyết điểm: "I don't like their policy of closing all the blinds when it is daylight outside."
Ưu: "Good more choices"
Khuyết điểm: "Transit in Korea make shorter hour"
Ưu: "I have flown many times with many airlines, and I must say that Korean Air is by far THE BEST. From staff to food to entertainment. They crew will go out of there way to do what they can to ensure you have a comfortable and good experience. I will DEFINITELY fly with them again. Kayak was very user friendly also."
Khuyết điểm: "The flight was very lomg, but nothing could be done to remedy that."
Ưu: "Light flight, extra space."
Khuyết điểm: "One of the luggage wheels is broken. No ground personal in the airport to take care of the matter. Called and eMailed the claim. However, KAL refuses to look into the matter."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Khuyết điểm: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Ưu: "Cabin crews are very kind."
Khuyết điểm: "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
Ưu: "Everything was perfect!"
Ưu: "Good customer service"
Ưu: "Staff great"
Khuyết điểm: "Food selection"
Ưu: "All of the flight attendants were professional in appearance and behavior. They cleaned the restrooms after each client left the restroom."
Khuyết điểm: "I was coming from a very cold climate and had on long underwear under my street clothes. So unfortunately, it seemed that the blankets were "too" warm on the plane."
Ưu: "The stewardesses are very good and attentive."
Khuyết điểm: "Not applicable"
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "The crew's professionalism and service. I wish Korean Air could provide training to the US based airlines! Well done!"
Khuyết điểm: "The vegan meal was served twice during the flight. A bit more variety would have been nice. Qatar airways has a better variety of entertainment."
Ưu: "The crew was very anxious or something, controlling for no reason."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Khuyết điểm: "I'm a big person so the seats are not comfortable for sleeping during long flights. Also, the Korean crew is usually excellent so I was surprised the crew on this flight was only average."
Ưu: "Generally, i liked the flight. We were granted our request for a change in seats when i found out that me and my husband were not seated side by side."
Khuyết điểm: "The entertainment has limited choice of movies."
Ưu: "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
Khuyết điểm: "Seat would not lay down for 11 hours."
Ưu: "The incheon airport efficiency, the food Inboard, the transit was food."
Khuyết điểm: "No snacks like ice cream or snacks. Crew was not as sensitive and attractive to passengers."
Ưu: "Bathriom cleanliness and the good work of the stewardesses"
Ưu: "Friendly crew and the airport in Incheon. Though our layover took 15 hours, I was able to rest in their lounge on second floor and able to took a nice shower too. I will fly Korwan Air again. Only one thing, please improve the quality of food, other than than that it was excellent experience!"
Khuyết điểm: "The food needs to be improved."
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "Very caring, and pay full attention to passengers."
Khuyết điểm: "Better food quality, more movies please."
Ưu: "Friendly, helpful, attentive crew; good amount of storage in business class; very good food with an excellent variety."
Khuyết điểm: "Great"
Khuyết điểm: "Seat cushion could have been softer"
Ưu: "Crew was prompt and courteous Entertainment choice was good"
Khuyết điểm: "1. The seat width is small for comfortable sleeping 2. Choice of non-Japanese food can be enhanced 3. Flight boarding was delayed beyond announced delayed departure also"
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Flight attendants were incredible!"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Khuyết điểm: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."
Khuyết điểm: "Everything the whole team was great."
Ưu: "very clean over a 9 hr flight , great seat and flight attendant"
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"
Khuyết điểm: "The seats in economy are ok and not a good comfortable seat.. and needs improvement on food menu choices. But no problem boarding, the attendants are courteous and nice.."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "The quality of your aircraft. Clean, modern, plenty of leg room."
Khuyết điểm: "The "meal" served about 1.5 hours after takeoff was just a very light snack. Nothing substantial. Could have been more food."
Khuyết điểm: "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "I enjoyed the hospitality and attention to detail."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "This was my first time flying ANA (LAX to Haneda and back) and I have to admit it was surprisingly great. I am a pretty tall guy and found the room for my feet in economy to be more than adequate even though i found myself in a middle seat both flights. The flight attendants were extremely attentive, even as my flights were both overnight/red-eyes. The selection of movies available at each seat was pretty good and included your standard Hollywood stuff along with a decent selection of Japanese film, television, and various documentaries. Whether or not subtitles are available for non-Japanese speakers for Japanese language media was kind of hit and miss (I actually did browse around quite a bit), but I was impressed nonetheless. I would warn some western based travelers that they may not find the food to be all that appetizing. I chose the Japanese style option both flights (rice, miso, salad, fish), however I know that had I had any of my family members along for the flight they would have gone with the international option and they probably wouldn't have enjoyed it all that much."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Timely departure/arrival, great flight crew, good food, excellent ride, clean cabin."
Ưu: "The crew is so polite and attentive. Snacks are free, generous, and tasty. Food is pretty good for airplane food. Interior was very clean and kept clean during the flight."
Khuyết điểm: "I suppose the food could be better."
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Khuyết điểm: "The VOML food"
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Khuyết điểm: "Food needs improvement"
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Ưu: "Enough room for relax, I love this one"
Khuyết điểm: "none"
Ưu: "Enough room for relax"
Khuyết điểm: "none"
Ưu: "Comfort... enough room for relax"
Khuyết điểm: "none"
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Khuyết điểm: "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
Ưu: "Very nice flight attendants"
Khuyết điểm: "Seats don't recline in economy section. Seat slides forward, but seat back is fixed. Very uncomfortable for 10 hour flight. Breakfast was very smelly"
Ưu: "Great service! Wonderful flight attendants, smooth flight and ice cream! Will always fly with ANA!"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"
Ưu: "Great service, excellent and curteous. Clean cabin"
Khuyết điểm: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"
Ưu: "Good staff, good service, good entertainment"
Khuyết điểm: "Although my partner and I bought our tickets together and booked them almost 9 months in advance, we were not seated together, which made the flight more difficult and uncomfortable."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "Crew is always awesome"
Khuyết điểm: "Needed more Japanese movie options"
Ưu: "Was able to request a gluten-free meal for the flight"
Khuyết điểm: "Nothing"
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "I liked the friendly staff, the movie selection was also great!"
Khuyết điểm: "The food wasn't great and they fed us as soon as we boarded and right before we landed. There was about 8 hours in between and we were starving!"
Ưu: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Khuyết điểm: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"
Ưu: "Good food. Very clean bathrooms. Great service"
Ưu: "Respectful crew"
Khuyết điểm: "Crew are ok"
Ưu: "The crew was great, food was great and the seats wider and comfortable !"
Ưu: "Amazingly kind and helpful crew. Great food."
Ưu: "lots of legroom. courteous staff. bathroom is clean"
Khuyết điểm: "everything is excellent"
Ưu: "FOOD WAS GREAT"
Khuyết điểm: "BOARDING WAS BETTER THAN MANILA BUT STILL NOT GREAT - NEEDS MORE COMMUNICATION"
Ưu: "Airplane and service"
Khuyết điểm: "None. Maybe save money and ride first class"
Ưu: "Plane are clean"
Khuyết điểm: "The food is really good"
Ưu: "The food is better than United, and the flight attendants were nice and professional."
Khuyết điểm: "The seats were so narrow. When a person in front of you pushes back their seat your space gets ridiculously small...same problem with my flight from LAX to Incheon... It looks like that the aircrafts for this 10+ hr flight are older (smaller seat space) than the ones used for a 1-1/2 hr flight between Incheon and Osaka. Also the terminal at LAX is so far away from Tom Bradley main building that we needed to take a bus and had to wait about an hour until we finally got our suitcases."
Ưu: "Plane was on time and crew was courteous"
Khuyết điểm: "Crew didn't come through the cabin enough to offer water and drinks."
Ưu: "Asiana air is so nice, they give all customers slipper to feel comfortable on flight."
Khuyết điểm: "Food is just so so and they should give snack for long flights."
Khuyết điểm: "스튜어디스 분이 애들이 우니까 귀찬은 표정을 지으셧고, 애들 밥도 배식때 빼먹고, 애가 화장실 가려고 기다리는데 배식 차를 비켜주지 않아서 되게 오래 기다렸고, 결국 다른 엄마가 비켜 달라고 해서 비켜주고, 비행기 착륙전에 애기 우니까 따든다고 사탕을 갖구와서 안 먹겟 다는데 억지로 입안에 넣어 줬다."
Ưu: "on-plane flight operation is very good"
Khuyết điểm: "back-office support is very poor. for example they sent me an email before the departure date in Korean only."
Ưu: "everything is great.."
Khuyết điểm: "staff gives a little bit of drinks specifically water.."
Khuyết điểm: "Nothing"
Ưu: "Excellent service and beautiful flight attendants."
Khuyết điểm: "The burrito snack did not taste good."
Ưu: "See comments above."
Khuyết điểm: "See comments above."
Ưu: "Excellent crew"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "Facial mask pack service"
Ưu: "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
Khuyết điểm: "Food disappointing"
Ưu: "Crew was nice plenty of food"
Khuyết điểm: "Every plane delayed. They made me run to my connecting flight. My luggage never made it."
Ưu: "Crew friendly and approachable."
Khuyết điểm: "Food was okay, but that crew should have condiments handy when requested and not have to go retrieve in pantry which takes some time"
Ưu: "The exceptional service combined with the great food and cleanliness of the cabin was great."
Ưu: "leg room was better than most."
Khuyết điểm: "seat cushions were kinda hard"
Ưu: "On time, excellent staff!"
Khuyết điểm: "Improve the food menu. The entertainment screen is a bit small and old."
Ưu: "I like how I asked for an aisle seat and it was given to me without hesitation."
Khuyết điểm: "No complaints."
Ưu: "A380 service, well staffed. Comfortable lay flat seats in 1-2-1 upper deck configuration. Food was good and crew was very accomafstig on service timing. They went out of their way to meet customer desires to sleep first eat later!"
Khuyết điểm: "English Movies consisted of only latest first run. No selection of Chinese language films (big china transit clientele) hardly any TV shows to browse from other than Korean"
Ưu: "The flight attendants are very quick in attending our needs. The airplane is spacious and clean."
Ưu: "Good sized seats of A380"
Khuyết điểm: "They served wine about 40 ml with dinner ."
Ưu: "The crew was very nice and attentive. Food was great."
Khuyết điểm: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Ưu: "Service was as expected."
Khuyết điểm: "There was a baby in my section crying for 10 hours and nothing at the parents or crew could do would make him stop crying. I couldn't sleep"
Ưu: "Seats are quite comfortable in both economy and business"
Khuyết điểm: "Media choices in English are limited. Food varies widely from quite good to not good (though overall much better quality than US airlines). Boarding lines were confusing"
Ưu: "Great food - really yummy - and a really easy, reasonably comfortable flight."
Khuyết điểm: "The headphones only transmitted the sound through one ear."
Khuyết điểm: "They changed our seat assignments, putting someone on the end of our row even though there were many other empty seats. As a result of the constriction, my feet and ankles swelled up. I can barely walk."
Ưu: "The staff was really friendly and kind, but people just on the plane in general were pretty bad. (Although a cute baby kept walking around and not sleeping almost the entire flight, I was just glad that I was going back home)."
Khuyết điểm: "The people in the back of me was so rude, they did not let me put my seat back although the Asiana staff told me I could, but they just kept complaining."
Ưu: "I love the new A380 but wonder why even a new plane comes with ashtrays in the bathroom..."
Khuyết điểm: "was not informed I would have to pass through security screening in Seoul. I grabbed some beers in the Hanoi airport as souvenirs but had to turn them in when changing planes in Seoul."
Ưu: "Crew is professional and courteous! I was sleeping when they came by with meal service and they left me a sticky note telling me to contact them for food when I woke up ( nice). Food pretty decent for airline food."
Ưu: "A bit delayed but still arrived almost on schedule"
Khuyết điểm: "Seat needs more cushioning"
Ưu: "timely manner, good food"
Ưu: "Food is good. Movies are good"
Khuyết điểm: "It's a 2 decker plane and full. 2 of the bathrooms are not working. Flight stewardess on flight not so attentive. Inside of plane is hot."
Ưu: "Service is good"
Khuyết điểm: "There is so much of delaying and layover"
Ưu: "They kept changing the flight schedule on the spot and kept us waiting at the airport. Some of the flight attendant s of asiana airlines were rude."
Ưu: "I got delay which make me dont have enough time to check in at LA"
Ưu: "Enjoyed flying on the upper deck of Asiana's Airbus A380. Seat was spacious and comfortable. Food was adequate and the options were good. Service from the crew was excellent. Entertainment options met expectations."
Khuyết điểm: "Can't complain about boarding from Seoul to LA, but boarding from LA to Seoul and Manila to Seoul were a bit chaotic. Passengers were confused from the lack of organization, instruction or signs. Cabin temperature was quite warm, to the point of being uncomfortable, on the flight from Seoul to LA."
Ưu: "The flight attendants were very nice and spoke beautiful English, wonderful food/drinks, and the seats were comfortable with plenty of room. Both flights had a smooth take off and landing. Great experience all around!"
Ưu: "Food and service were good"
Khuyết điểm: "Delay flights had me running to catch the connecting flights just to find out those flights were also delayed"
Ưu: "The plane needed more leg room."
Khuyết điểm: "It was fabulous as always! Thank you. I love Delta!"
Khuyết điểm: "Delaying a flight by 2 hours for crew issues is ridiculous and even more do not alerting me to the change before I was at the airport. Terrible"
Ưu: "The flight was on time!"
Ưu: "Crew was extremely friendly"
Khuyết điểm: "Cleaner window"
Khuyết điểm: "Missed flight due to unnecessary delays"
Ưu: "Flight left on time and landed on time"
Ưu: "Crew was friendly"
Khuyết điểm: "Ticket printed out incorrect gate information"
Ưu: "Each employee on the plane was nice."
Khuyết điểm: "N/A"
Ưu: "Lots of movies to choose from."
Khuyết điểm: "Delays out of MCI and late arrival, no hope for a decent seat on HNL leg, couldn't sit with husband, huge smelly seat mate, used up 10,000 miles on my account and paid higher price than current ticket price, middle seats, not happy"
Ưu: "I am usually happy with Delta."
Khuyết điểm: "Huge smelly person invading my space. Disgusted by his hot sweat on my leg. Used up 10,000 miles and paid too much (watched the fare go down several hundred dollars) and ended up with a middle seat. Not happy."
Ưu: "Snacks and drinks and movies on point."
Khuyết điểm: "No cheese its."
Ưu: "It was Ok. Some short delay but over all not too bad. Just didn't like the fact I always get seats next to the toilet"
Ưu: "Delta never ceases to amaze me. The flight was perfect!"
Khuyết điểm: "There’s nothing I can think of."
Khuyết điểm: "- Put a special meal request. Meal request (vegan vegetarian) was confirmed on my boarding pass. However, when service came, flight attendant informed me that "I don't have any left. sorry". So I went 15 hours without food. - Ceiling light was "broken" and falling off. The light would not turn off, so I went 15 hours with no sleep. Overall very rude and low standard service."
Ưu: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Ưu: "Boarding and luggage check in were great. The flight crew and the flight itself were uneventful which is perfect."
Khuyết điểm: "Snacks are the bare minimum and the restrooms could have been attended to more often, paper was piling up in the trash."
Khuyết điểm: "Small airplane, noissy"
Khuyết điểm: "One flight attendant was a little rude to the passenger on my row who was hard of hearing."
Ưu: "Delta is professional and safe. The best fares ever."
Khuyết điểm: "Lack of food/snack choices. Seem like a shortage on ice."
Ưu: "I was booked for the late flight. There was an earlier flight with space. But I had to pay $200/seat to get to the earlier flight. WHY? Why make a family of 5 way several more hours? Why can't you be like Southwest?"
Ưu: "I LIKED EVERYTHING,SERVICE AND ATENTION WAS EXELLENT ,PERSONAL WAS GREAT, MY BEST FLIGHT EVER..."
Khuyết điểm: "WELL,ALL TV SCRENS ON THE RIGHT SIDE WASN'T WORKING,BUT NOT A BIG DEAL..."
Ưu: "Flight ifself was okay once on the plane"
Khuyết điểm: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Khuyết điểm: "Lost baggage. No one told us anything till after an hour"
Ưu: "Amenities, service, and punctuation of flight"
Ưu: "Safely made it from Florida to LAX on time with no incidents"
Ưu: "Boarding was quick, gate agent upgraded my middle seat to an exit row window for free (or so I thought), decent movie options"
Khuyết điểm: "Some of the crew seemed a bit grumpy, was not given the seat I was told I got, not much leg room in economy, was given wrong meal, first meal was taken away without being asked, second meal was stale (french toast), flight was a bit warm, bathrooms not stocked"
Ưu: "I liked that we got to my return destination early"
Khuyết điểm: "The were no outlets and the wifi was not working. That's a big deal for me because I needed to do work on the plane!"
Ưu: "Love the hospitality and the staffs kindness"
Ưu: "Customer service was great"
Ưu: "Delta’s crew were professional"
Khuyết điểm: "Uncomfortable seats, reclining only about an inch is not enough for a 5+ hr trip"
Khuyết điểm: "Seatsnare ridiculously tight for a 6ft man."
Ưu: "The EXIT seat with nothing in front of me."
Khuyết điểm: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Khuyết điểm: "Multiple cancellations and a total of THIRTY HOURS OF TRAVEL TIME for what was supposed to be 5 hours of travel in the beginning. I am still sitting in a god damn airport as we speak."
Ưu: "The boarding process was smooth, friendly staff."
Ưu: "Over cramped No Space for carry on slow service"
Khuyết điểm: "Over cramped No Space for carry on slow service"
Ưu: "From friendly staff on the ground to check us in, to helpful flight attendants, Delta has once again convinced us it is one of the better airlines . Will fly delta again."
Ưu: "The staff tried their best to help out with the situation. They passed out waters and apologized. I always love the Delta entertainment (so many great selections)!"
Khuyết điểm: "Stuck in the plane without AC for an hour! We were stuck behind 14 other planes in line to take off and I understand delays happen but the AC wasn't working for some reason and it was extremely hot. The passengers were all super uncomfortable. I wish if they knew we were going to be delayed that they would let us just wait at the gate vs. suffer in the sauna plane."
Ưu: "Everything was pretty good like usual, except when we landed we sat on the runway for 45 minutes waiting for a gate as ours was occupied by a plane that was having mechanical issues. Not great."
Khuyết điểm: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Ưu: "Cabin crew were excellent and so friendly and down to earth."
Khuyết điểm: "The seats are very hard but I find this with all the airlines now"
Khuyết điểm: "When I was transferred to Delta's website to book, the date was reset to 6 months in the future. It happened to be the same Monday the 26th so that's why I didn't notice. Delta refused to refund my money. This was a terrible experience and I plan not to use Kayak or Delta again!"
Ưu: "Boarding was easy. Wifi was available and we got some snacks. Paid extra to sit in roomier coach, was worth it."
Khuyết điểm: "Still pretty cramped, not the crews fault. Would've been better with the seat back screens"
Ưu: "Good service and food"
Khuyết điểm: "My non-reclining first class seat was a disappointment on this long flight. The flight was full, so there was no re-seating option."
Khuyết điểm: "Took 8 hours to get from Oakland to Los Angeles. Flight delayed then cancelled at Oakland. Driven from there to San Francisco. That flight delayed by 45 minutes. Got on board and then they neede 4 people to get off the plane since it was overweight. That took another hour. Bad day of travel."
Ưu: "Entertainment was fine."
Khuyết điểm: "Food variety for lactose intolerant. Crew was bare able."
Khuyết điểm: "No entertainment for the whole 5 hr flight. Very bad"
Khuyết điểm: "Lost luggage, 4 hours late, missed connection, had to re check in, etc."