Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
Khuyết điểm: "Great service on Korean Air as always."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "The crew was A+, food was tasty and the amenities were great even for economy class."
Khuyết điểm: "Some of the flight attendants spoke really fast and hard to understand."
Ưu: "Onboarding on time and kind"
Khuyết điểm: "Movie selection was a tad bit small"
Ưu: "Boarding services"
Khuyết điểm: "On-line cellphone app interface in mandarin version could be better."
Ưu: "Crews were all amazing!"
Khuyết điểm: "Boarding was not announced clearly"
Ưu: "Korean airlines is completely criminal"
Khuyết điểm: "Korean airlines"
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "good service"
Khuyết điểm: "Seats a little cramped"
Ưu: "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
Khuyết điểm: "We boarded late but the communication was good."
Ưu: "Wheelchair assistance"
Ưu: "My husband, my baby(14 months) and I took the flight from Hanoi to New York which was transferred in Korea. The flight from Hanoi to Korea got delayed so we have to fly with Asian Anna instead. The checking took so long and confusing. We barely made the flight from Hanoi to Korea and ran from different terminals to catch the flight from Korea to New York. We paid extra to select seat to sit to gether but then we found out it was just a joke to get money from Justfly since Korean Air said they only arranged seat at check in which we couldn’t check in as early as we wished due to the delay. And from Korea to New York, they lost our 4 luggages. How horrible could that be ? We are thinking about suing justly."
Ưu: "The entertainment system and choices were top notch!"
Khuyết điểm: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Khuyết điểm: "Flight was a total of 1 hour - 20 minutes late to Seoul, thus causing my wife and I to run to make our connection to NYC."
Ưu: "The service"
Khuyết điểm: "The width of the seats"
Ưu: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Khuyết điểm: "Everything. You have THE worst customer servive evet."
Ưu: "Disclaimer: we flew business class. Regardless, our check-in was seamless, Incheon is a beautiful and easy airport, all the flight crew were responsive and pleasant. We flew China Eastern and dealt with Shanghai airport on our flight out and I would avoid doing that again at great cost!"
Khuyết điểm: "Nothing"
Khuyết điểm: "The temperature was incredibly hot. Despite being a 5 hour red-eye that took off at 2300, they kept the lights on for an hour at the start of the flight. Then they turn them on again an hour later to do meal service. They made it impossible to sleep."
Ưu: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
Khuyết điểm: "Request for more movie & TV options after 18 hours of flying."
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Khuyết điểm: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "Seat and space friendly workers."
Khuyết điểm: "Food could be better"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "This was my first experience. It was great. Kindly staff. Service also good. I think it is good."
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Timely and professional services,well polite and corteous staff"
Ưu: "Everything was perfect!"
Ưu: "A proactive, kind and proper treat on board"
Ưu: "International flight should be Two luggage check in, all other flights I used they are two luggage to be check in, and one carry on, but not this Korean Air, for sure I wouldn't be using again.,"
Ưu: "Excellent service and comfort, from start to finish"
Ưu: "The flight attendants are very attentive and respectful."
Khuyết điểm: "Economy seats are not the comfiest!"
Ưu: "The food, available movies, and crew were all very good. The crew did a wonderful job."
Khuyết điểm: "The flight was late for take off and I was disappointed that there was only one Japanese movie available for the flight."
Ưu: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Khuyết điểm: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Ưu: "I liked the ample legroom. I liked the food. I liked that the crew periodically offered refreshments. I liked the spacious overhead storage. I liked how far the seats reclined. It doesn't go back as far as first class seats do but better than the economy seats of other airlines/planes. I liked the clean restrooms. I liked the entertainment selection. I especially liked that you can view the external cameras."
Ưu: "Flight was on time , passengers were updated on the status of flght."
Khuyết điểm: "Nothing everything is well."
Ưu: "Smooth flight"
Khuyết điểm: "Food"
Ưu: "The flight staff is always a pleasure to fly with."
Khuyết điểm: "Extremely uncomfortable seat (didn't even lean back, due to positioned in front of the wall).m"
Ưu: "Flight attendants are extremely gracious, helpful, elegant and resourceful. They give the best service. Take off and landing were good too. Korean Air has experienced pilots. Entertainment was varied and very good, just the noise was not very good. Meals are always great with three choices. You can drink anything without having to pay like on United Airlines."
Ưu: "The service, quality of food, and aircraft itself were all exceptional."
Khuyết điểm: "Unfortunately due to quasi-bad weather there was lots of turbulence"
Ưu: "Crew was great"
Khuyết điểm: "Food sucked, small seats"
Ưu: "They are good. Nice short flight to Asia. Good selection on food and entertainment. Overall will fly with Korean air again :)"
Khuyết điểm: "Had some delayed issues in Korean to BKK. But still decent overall"
Ưu: "Everyone was friendly and helpful at all times and it was fun experiencing a different cultures food while still having the option of just chicken available."
Khuyết điểm: "The crew told me to go to the wrong gate for one of my connecting flights so I almost missed it but luckily it got delayed."
Ưu: "Even though it was a short trip, a full sandwich meal was provided. A clean flight and excellent crew service."
Khuyết điểm: "None"
Ưu: "Friendly Service Fast Boarding In-Flight Snack"
Khuyết điểm: "Bus Gate Arrival at Gimhae."