Long flight, middle seat, fidgety neighbor,,, what can I say?
If they had fruits as snacks that would have been nice
Food was horrible. Flt too crowded. Dirty bathrooms.
Ưu: "It’s an old plane, so the seats are those older yet more comfortable type of seats!"
Khuyết điểm: "Better service from the crews."
Ưu: "New aircraft"
Khuyết điểm: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Khuyết điểm: "Better movie selection. Better organized boarding in Frankfurt"
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "Crew were amazing and great entertainment"
Khuyết điểm: "Boarding could be better"
Khuyết điểm: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Ưu: "The crew is usually really good."
Khuyết điểm: "The ground staff at Frankfurt airport was not very good. Seemed slow lazy and difficult at times"
Ưu: "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
Khuyết điểm: "Can not be topped up"
Ưu: "I always like Singapore Airlines. They should continue to be the best."
Khuyết điểm: "Some flexibility to select food choices even if we book the flight in short notice."
Ưu: "Same as above on SIN-BKK"
Khuyết điểm: "Next time in B787 Dreamliner"
Ưu: "crew handled the tough crowd well, but were not extremely hospitable"
Khuyết điểm: "food was disgusting"
Ưu: "Yes the SQ802 and sQ807 was excellent"
Khuyết điểm: "Returning flight food short be better SQ807"
Khuyết điểm: "Very tight space"
Ưu: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Khuyết điểm: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Ưu: "Nothing beats Singapore SQ!"
Ưu: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Ưu: "Excellent customer service, helpful staff"
Khuyết điểm: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"
Khuyết điểm: "Way too cold"
Ưu: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Khuyết điểm: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Khuyết điểm: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Khuyết điểm: "Delayed 2 hours behind schedule"
Khuyết điểm: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."
Ưu: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Ưu: "The crew were excellent"
Khuyết điểm: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Ưu: "The food is very good in economy. Large screen tv gor movies and games."
Khuyết điểm: "all was good, nothing bad"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "All the crews were friendly and helpful!"
Khuyết điểm: "I wanted to watch Hindi movies with subtitles..."
Ưu: "AMAZING IN EVERY WAY. PLANES ARE OUTSTANDING SERVICE IS OUTSTANDING INFLIGHT STAFF ARE EXTREMELY POLITE AND FRIENDLY AND ELEGANT!:)) AIRPORT IS SUPERB THIS IS MY FAVORITE AIRLINE!"
Khuyết điểm: "THE WEBSITE LISTS PRICES IN SINGAPORE DOLLARS AND IT IS ONLY IN THE FINAL STAGES OF A BOOKING IS ONE TOLD WHAT THE US $ PRICE IS. THIS NEEDS TO CHANGE. WHEN YOU CALL SINGAPORE AIRLINES THERE ARE VERY LONG WAIT TIMES."
Ưu: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Ưu: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Ưu: "Helpful crew. Full food service!"
Ưu: "The hot towels twice during the flight was great"
Khuyết điểm: "Really just the food"
Ưu: "The staff were helpful, once I had complained enough."
Khuyết điểm: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Ưu: "Both ways I had a whole row to myself, great attendants, in flight screens and charging stations at your seat, frequent meals"
Khuyết điểm: "Clean bathroom trash more often"
Ưu: "Made Econ class feel like biz :)"
Ưu: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Khuyết điểm: "Wifi cost 12 bucks and hour."
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "Everything is suport wonderful"
Khuyết điểm: "Price. it's better"
Ưu: "Crew was very attentive and professional"
Khuyết điểm: "Return flight the movies were the same as three weeks earlier."
Ưu: "To be able to bring luggage up to 30 kilo's"
Khuyết điểm: "The TRICK of so-called 'auction' to buy an economy plus Seat . One may end up with a middle seat . Felt personally ' cheated' . Will not do this again"
Khuyết điểm: "All"
Ưu: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Khuyết điểm: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
it was worst experience ever , customer services also worst ,
Economy seats are smaller compared to other long haul international flights. Entertainment was awful. No digital monitors, bad audio ( no good ear phones) and worst of all most of the movies don’t have subtitles ( image you watching with poor quality headphones with noise from flight .
Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
Food was poor. We got sick
Ưu: "Crew professional. Clean. Safety and security and health prioritized."
Khuyết điểm: "food could have been better."
Ưu: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Khuyết điểm: "Nothing."
Khuyết điểm: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Ưu: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Great service, as always. Very comfortable flight."
Khuyết điểm: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Q-suites and business class flight crew."
Khuyết điểm: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Ưu: "The service was fantastic"
Khuyết điểm: "Screaming babies. But hey, great flight"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Modern plane and great crew."
Ưu: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Khuyết điểm: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The crew were excellent."
Khuyết điểm: "There is nothing I didnt like"
Ưu: "For the most part the crew were very helpful."
Khuyết điểm: "Food quality and quantity."
Ưu: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Khuyết điểm: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Ưu: "Everything was excellent no complaints rated 10"
Khuyết điểm: "I really enjoyed myself the flight and all I would recommend my friends to fly anytime rated 10"
Khuyết điểm: "Main course is not enough"
Khuyết điểm: "The passenger sitting next to me was really sick due to flu. When i explained the situation and asked for masks to the attendant, you guys did not have even one. I was disappointed with that. I think the flight should have some for these kinds of situation so that other passengers can protect themselves. Thanks."
Khuyết điểm: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Great service. Easy. Comfortable."
Khuyết điểm: "Only 2.5 meals in 16 hours!"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Good, comfortable and smooth flight. Food was better than expected."
Khuyết điểm: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Ưu: "Food quality needs to improve, some chairs can't recline."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Considering how long it was, not much could have been better. It wasn't too crowded, so the seat next to me was free, which made getting some sleep easier."
Ưu: "The food you serve is good! We also appreciated the little gray packs of toothbrush, toothpaste, socks, etc. that you shared. The staff is very professional, and we enjoyed our flight,. We enjoyed the "quiet room" in the airport."
Khuyết điểm: "I had a little trouble with the dvd monitor."
Ưu: "The crew were nice"
Khuyết điểm: "The screen of my seat and my mom ( sitting next to me) and the lady near the window stopped working after launching and we had to stair in the dark for eleven hours the flight attendant tried but couldn't fix it. The seat itself was broken and I had to put the bottom Cushing back every time I stand up.the cue to the rest room ( one off them has a broken lock so you can't lock it ) was very long and I had to wait for 25 minutes tell I got in ( the first time I waited too long standing in an air plane )"
Ưu: "The crew was amazing, the entertainment system needs more content, the food could use more variety. I would definitely travel with them again."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Was told to move seat up and down repeatedly"
Ưu: "Newer aircraft, good crew"
Khuyết điểm: "Food was average. Poor movie selection"
Ưu: "Price and schedule"
Khuyết điểm: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."
Khuyết điểm: "I try to find kayak number to tell you that I couldn’t fly because I didn’t have COVID-19 test But I couldn’t find the The phone number that’s why I’m still in Amsterdam"
Ưu: "The crew we're good"
Ưu: "Yes seat was comfortable and crew was good. Overall, good service. Thank you!!"
Khuyết điểm: "It was cold, and blankets were taken away before landing."
Khuyết điểm: "No it was good"
Khuyết điểm: "Handling and boarding at Schiphol was pathetic"
Ưu: "The crew was forgetful and would always pass by me when it was time to serve"
Khuyết điểm: "I don't know, maybe it I took another carrier"
Khuyết điểm: "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."
Ưu: "The airplane The food"
Khuyết điểm: "The time"
Ưu: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
Khuyết điểm: "Ahmedabad is the worst of Indian international airports. Emirates can't manage that zoo."
Ưu: "On time, chose the raw meal which was excellent."
Khuyết điểm: "Nothing!"
Ưu: "The flight was very comfortable"
Khuyết điểm: "Operating remote control wasn’t working well ! It was frustrating !!"
Ưu: "Crew were helpful when man sitting in front reclined his seat & knocked a full glass of orange all over my legs & seat."
Khuyết điểm: "Couldn't get boarding passes for all three flights when I checked in. Screaming kids."
Ưu: "Valuable reminders ! Updates regarding flights was superb."
Khuyết điểm: "Nothing to say."
Khuyết điểm: "The food was not up to the mark - the menu choice and combinations needs to be re-looked at for non-veg passengers. The choice of spirits was limited and not there at times. The flight attendants overall disposition towards the passengers needs to improve. - at times they forgot what was asked of them."
Ưu: "Good flight on A380. Food and entertainment were great."
Khuyết điểm: "We had to disembark into buses because all gates were being used."
Khuyết điểm: "Seats are uncomfortable and crew uninterested"
Ưu: "Traveling alone with a 1 year old the crew was fantastic. They gave me better seats with empty seats next to me. Helped entertain little one regularly on their own accord. Very friendly and helpful. Made a long exhausting more than trip doable"
Khuyết điểm: "I didn’t like the airport in Dubai. Cleaners locked all the disabled toilets. I walked to 3 of them. Very difficult to use normal toilet and having to leave your baby & carry on outside when traveling alone!"
Ưu: "The large collection of movies and the comfy seats"
Ưu: "Everything was perfect"
Khuyết điểm: "Poor staff"
Ưu: "Very welcoming. Coach made comfortable. Excellent movie selection"
Ưu: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Khuyết điểm: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Khuyết điểm: "Worse food Old flight Late boarding"
Ưu: "We like everything, was good experience All over"
Khuyết điểm: "There was no option during check in to request meal options- ex vegetarian request."
Ưu: "Cabin crew"
Khuyết điểm: "Nothing i like even."
Khuyết điểm: "Seats could’ve been a little more comfortable. Maybe I’m spoiled by traveling the A380 more."
Ưu: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Khuyết điểm: "A little confused with the max weight of baggage. Website was not so specific."
Ưu: "Business class product is phenomenal."
Ưu: "Good but not great."
Ưu: "I enjoyed the attention to detail and the overall friendliness of the staff."
Khuyết điểm: "During the boarding process, there was little control and it ended up becoming a mad rush involving all zones to just to get on the plane."
Ưu: "Great entertainment system. Lots of leg room best airline"
Khuyết điểm: "Late departure but made up time in flight"
Khuyết điểm: "Bathrooms were not clean later in the flight"
Khuyết điểm: "The Crew was very inexperienced and had difficult time in managing the passengers. The food also below par!"
Ưu: "more space"
Khuyết điểm: "space"
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ưu: "Seamless flight with usual high standrd of on-board service and food"
Khuyết điểm: "N/A"
Ưu: "Nice flight"
Khuyết điểm: "N/A"
Ưu: "Everything was pretty smooth and no real issues. Online check-in was great and let us drop our bags off without waiting in a huge line."
Khuyết điểm: "Mosquitos in the airport. Probably the most we saw/got bit by in Myanmar was in the airport in Yangon."
Ưu: "High quality comfortable seating, the most varied entertainment and delicious food served by smiling attractive employees."
Khuyết điểm: "Nothing"
Ưu: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Ưu: "A380 was superb. Really enjoyed being on-board of that aircraft"
Khuyết điểm: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Khuyết điểm: "The lack of attention by the crew was unexpected,"
Ưu: "Food, entertainment system, the air bus A380 was superb , cleanliness and crew was attentive."
Khuyết điểm: "None"
Khuyết điểm: "The flight was canceled and the staff had no idea how to rebook."
Khuyết điểm: "India to dubai had poor Intertainment system"
Ưu: "I chose to upgrade with a great offer made on the internet when I checked in online. The crew were superb. The cabin is the best there is for business class."
Khuyết điểm: "Food is average - bar snacks are good."
Ưu: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Khuyết điểm: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Ưu: "Can i request for a food that us not pork? I don't eat pork nor shrimp, i will be traveling on the 5th of January again and i don't want that we will be starving again for the second time since last time we never eat for they don't have anything substitute for pork. Hope they will serve some chicken or beef for not everyone will eat pork and to starve while on the plane is not acceptable for we paid for it. Thanks"
Khuyết điểm: "More regional movies for India"
Ưu: "Liked the plug/outlet availablity and the movies."
Khuyết điểm: "Did not get up to date info on the final destination of bags. Food inedible, climbed from tarmac up the stairs into the plane, seats super uncomfortable, not enough customer service from flight attendants"
Ưu: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Khuyết điểm: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Ưu: "Seat worked as designed Got some sleep Crew was helpful"
Khuyết điểm: "Better selection of movies; too much violence, foul language, sex and nudity - a better reflection of the food life."
Ưu: "Everything was on time and the food and service was good."
Khuyết điểm: "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Khuyết điểm: "The flight was delayed and I almost missed my connecting flight to Oslo."
Khuyết điểm: "Would be nice if they offered hot towels for the Economy passengers."
Ưu: "food was good"
Khuyết điểm: "I don't like cameras spying on us. More leg room."
Ưu: "Check in counter was helpful and friendly"
Khuyết điểm: "Better enforcement of 1 carry on @ 7kg. Saw some people with a carry on luggage, a fully stuffed backpack and a reuseable bag... 3 bags??!!!"
Ưu: "Crew are friendly"
Khuyết điểm: "Flight was late, seat tray was dirty, and entertainment system hard to use."
Ưu: "Could not take flight and could not get refunded"
Khuyết điểm: "Refund money"
Ưu: "Plane from Hong Kong to Chicago was full but the crew did their best to meet everyone's needs. The food was very good."
Khuyết điểm: "Tried to check in online but the system would not allow me to submit my data. So check-in was not as smooth as it could be."
Ưu: "No extra fees for baggage and professional flight attendants."
Khuyết điểm: "Seats were too close in economy as in most airplanes."
Khuyết điểm: "The flight was three hours late."
Khuyết điểm: "The accommodation/attendance from the flight crews. They looked like they have just been deployed from training."
Ưu: "new seating arrangement is nice"
Ưu: "same as previous answer"
Khuyết điểm: "same as previous answer"
Khuyết điểm: "Worst international trip I have taken in my 51 years. Was so cramped in my seat i literally could not move or reach for my things under my seat. Never again taking Cathay Pacific."
Ưu: "Reasonable leg room in the economy"
Khuyết điểm: "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
Ưu: "Service and plane"
Khuyết điểm: "None"
Ưu: "pilot’s operation of the plane is very good"
Khuyết điểm: "there’s not enough snacks/food"
Ưu: "Was able to redirect from Kansai to Umeda after typhoon. Initially received misinformation though. Service was great except the one time I received a regular, not diet, coke and still had to drink it. Great job Cathay Pacific!"
Ưu: "Airlines staff took my complaint seriously and found the bag at Hongkong airport. Later the bag was brought to SFO and delivered at my temporary stay. Very good job done."
Khuyết điểm: "On arrival on 10th Sep at SFO, I found one of my checked-in baggages was missing. This made me bit worried. I made a complaint to airlines staff there. Some inconveniences caused since I kept my needed cloths in that bag."
Ưu: "The crew is so nice!"
Khuyết điểm: "Same seat selection issue."
Ưu: "Very quiet (A350), good crew who helped direct those unused to flying to the correct class. Good seat comfort and food, very good good entertainment. Toilets were cleaned periodically during the flight."
Khuyết điểm: "Rather a wait for the toilets at times - not the most efficient layout and not that close to Premium Economy seating."
Ưu: "Upgraded to business"
Ưu: "Great food (probably the best I’ve had on a flight) and a fairly good in flight entertainment."
Khuyết điểm: "The crew was good , but I observed that one aisle got a follow up of drinks more than my aisle. It made me wish that I was sitting in that aisle."
Ưu: "The service"
Khuyết điểm: "Nothing"
Ưu: "The crew was polite, caring and friendly towards passengers. I had a pleasant time during the long flight. The food options were good."
Khuyết điểm: "Cup noodles were not really a good snack idea given the fact that we were sitting in a closed environment. The smell was too much for such a long flight..."
Khuyết điểm: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Ưu: "I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good."
Khuyết điểm: "The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience."
Ưu: "Great service from flight attendants."
Ưu: "Great customer service. Very attentive"
Khuyết điểm: "Lack of room"
Ưu: "Efficiency of Operations, efficiency of service and attitude to pleasing customers, great choice of movies, excellent aircraft"
Khuyết điểm: "For two hours flight food was adequate"
Ưu: "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
Ưu: "My experience with Cathay has been great the last 3 years always a smooth flight to La and to Hong Kong...Great service"
Khuyết điểm: "The only thing I did not like is my experience with vayama thru kayak I had an issue with changing flight times and delayed confirmation upon booking"
Khuyết điểm: "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
Ưu: "Boarding was smooth."
Khuyết điểm: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Khuyết điểm: "hong kong lkayover"
Ưu: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
Khuyết điểm: "NOTHINNG"
Khuyết điểm: "Boarding gate far end of airport"
Ưu: "Terrific first class and business club in Hong Kong. Great flight crew. Everything else also excellent. Keep up the excellent work."
Ưu: "Boarding was a bit of a free-for-all even though they called specific rows. Still, it went fast and everything else was fine. Seats were as comfortable as can be expected for economy. Food was pretty good, entertainment was great and the crew was polite and helpful."
Ưu: "Shorter flight airplane much nicer"
Ưu: "The snack was so good"
Khuyết điểm: "Water and soft drink didn't serve very often"
Ưu: "The crew was really nice and helpful."
Khuyết điểm: "Disappointed that there was no inflight entertainment at all."
Ưu: "It was a long flight, but service was excellent."
Khuyết điểm: "nothing to complain about"
Ưu: "Crew was very friendly"
Khuyết điểm: "More comfortable seats"
Khuyết điểm: "Provide cover for eyes so that we can sleep better"
Khuyết điểm: "Nothing"
Ưu: "Always good service"
Khuyết điểm: "No fruits on long flight, not like other airlines"
Khuyết điểm: "This was my first time travelling with China airlines and this trip was our honeymoon so we were really excited for this trip but after flying with China Air, I dont think I will fly with them again. Flight attendants were really rude, Food was ok, There’s no selection of drinks"
Ưu: "Yes, and yes"
Khuyết điểm: "More new movies selection"
Ưu: "Excellence in crew's attitude, promptness in service, very courteous."
Khuyết điểm: "A bit more bathroom diligence would have been nice, but the passengers seemed quite messy."
Ưu: "We have now been on both TAIWAN based carriers in the past six months. CI aircraft interiors were more visually appealing- I remember BR being too dark..."
Khuyết điểm: "The temperature fluctuations of the aircraft. This is really for all airlines, usually too hot upon boarding & too cold 3hrs in... Also, no coach class amenity kit. I think BR gave us "sleeping" face masks for a similar length trip..."
Ưu: "I like the staff was very nice, and boarding process was not bad."
Khuyết điểm: "The aircraft was extremely dirty, also my seat was saturated with a spilled drink and it was all over the seat and the tray table and tv, there was old food crusted on the seat back. I didn’t want to touch a thing thank god it was only a two hour flight. Very very outdated."
Ưu: "Nice clean plane. Pleasant crew."
Ưu: "The flight was fine. Everything went smoothly."
Khuyết điểm: "I was not allowed to recline my seat because the person behind me did not want me to recline."
Khuyết điểm: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Khuyết điểm: "I had a bad flight, we had 16 hrs delay because technical breakdown. I can understand it, but everybody on the flight were really upset with china airline attitude. All passengers must sit on the plane for 3 hours before we went out of the plane, at that time the flight attendants and crew leave without an explanation, We didnt know what happnened!!!!! And during 16 hrs delay in Sanfransico Airport, we didnt have hotel for rest, we really tired without sleep. I dont know how to explain my thinking about chine airline attitiude, really upset with their way about problem solving. I just can say that i will never flight with china airline again in the future..."
Ưu: "The service from the beginning to the destination was great. I found the staff very professional"
Khuyết điểm: "none"
Ưu: "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
Khuyết điểm: "-"
Khuyết điểm: "Appreciate blankets and pillows provided as well as complimentary wine"
Ưu: "Good overall flight with good service."
Khuyết điểm: "No complaints."
Khuyết điểm: "They have awful customer service and caused me to miss a flight and have to purchase all new flights. I will never use them again."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "same As flight home"
Khuyết điểm: "Crew seemed a little stressed out, but I believe it was just because we were a bit behind schedule. Bathrooms were often dirty and not stocked. Coffee cups to small"
Ưu: "New planes"
Khuyết điểm: "Seats"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Ưu: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Khuyết điểm: "First of all, china airlines cancelled my original flight and put me in one 6 hours earlier, I had to change around and pay for changes to my other flights to make it work. Then 3 days before I depart they cancel another flight and don't even offer me one on the same day, they didn't have any. They put me on a flight 17 hours earlier that threw my schedule so much I had to hasltle with them, book anoth r airline and lose another few hundred dollars. To say china airlines is awful and unreliable is an understatement. it is the second time this has happened to me, the appearance of cheaper fairs is never worth the trouble u will have with china airlines or any of its affiliates such and china eastern. Thy have old planes, funny rules about phone use and just awful customer service and disregard for people plans and changes that they make. Never book China airlines. You will regret it I promise you."
Ưu: "Your system Kayak in general"
Khuyết điểm: "You do not know what has happend to the bookings of your customers. With some routes, I completed my trips, then, you still run marketing email on those. For cancellation, even you still hold my original amount of money once placing booking, then, you charged again the second time for cancellation fees"
Ưu: "China Airlines has generally been a step above the average. The name is a bit represented as this is really a Taiwan Run and based airline that has been influenced by the western business practice."
Ưu: "Flight attendants were organized and professional. English was mediocre at best."
Khuyết điểm: "Seats are very uncomfortable. No padding in the bottom cushion."
Khuyết điểm: "Pretty darn scary landing. I thought the plane was gonna flip, it was bouncing and lurching so bad."
Ưu: "I had 4 seats for me"
Ưu: "Nice flight crew"
Khuyết điểm: "Food"
Ưu: "They were very kind when I had to miss my first scheduled flight."
Ưu: "Food, chair, and crew."
Khuyết điểm: "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Good seat comfortable get more room for my Legs"
Khuyết điểm: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Ưu: "Staff was wonderful! Very friendly, attentive and courteous! Food was good."
Ưu: "The crew memebers were very kind and assisted in any way possible."
Khuyết điểm: "The seats were not that comfortable and very close together. Very booked flight"
Ưu: "Everything was great."
Khuyết điểm: "The food was not as good as other China airlines flights we have done, but was still above average."
Ưu: "Friendly staff with fast pace. They can serve food within the 2 hour flight. We flew from Taipei to Hong Kong and did not expect a meal."
Khuyết điểm: "China Airline changed the flight schedule and delayed 1 hour departure time. :-("
Ưu: "Overall, polite service staff"
Khuyết điểm: "Only few open counters for check in unlike at San francisco"
Khuyết điểm: "It delayed too long and lead to missing my flight from San Francisco to Boston, the line to immigrate was too long and just 1 hour connect flight due to the delayed in Taipei"
Ưu: "Had a nice flight back from Taipei to JFK on China Airlines in premium economy. Compared to economy, I was quite happy with the comfortable far-reclining seats and more than enough leg room. My one complaint is food. I'm a vegetarian and the veg options were awful...simply not acceptable. And giving passengers the full can of soda/beverage would be nice. Most adults drink more than a shot glass worth of soda or juice. Or at least fill the cup a bit more."
Ưu: "food and crew members were great."
Ưu: "For such a short flight it was fine."
Khuyết điểm: "Boarding was later and leaving the runway was late. It was a late flight already so this made it even more tiring."
Ưu: "Since there is no Premium Economy class on this route, I was upgraded to business. Good, but not great experience."
Khuyết điểm: "No complaints, except that the business lounge at TPE, after the very long ordeal of going through security, is out of the way. Why the lights there would be so dim is a mystery to me, but the lounge is great."
Ưu: "It was good. I would flight China airlines in the future."
Ưu: "everything run very well and hardware was great"
Ưu: "The staff was friendly and helpful. The pilot was very impressive, I don't think I have ever had a smother landing! There were tons of movies to choose from. The food was decent, and there was lots of it."
Khuyết điểm: "The weight limit of 7kg for carry on bags is enforced. I have never had my carry on weighed before, but China Airlines does. My bag was twice the weight limit, and the man checking my weight offered to check it for free. However, I did not want to check it because it had my DSLR camera and laptop computer with some other things. The weight limit is very small. I took everything out of my suitcase except the laptop and camera bag and it was still too heavy. Then I put some of my lenses in my purse took the camera and other lenses out of the bag and wrapped them in a scarf and managed to get it under the limit. So if traveling China Airlines make sure your carry on is less than 7kg, and good luck if you have electronics you don't want to check."