Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "The cabin crew was excellent -- friendly, always helpful, energetic."
Khuyết điểm: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Khuyết điểm: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Khuyết điểm: "Better food"
Ưu: "Delay of check in with upgrade"
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "crew was professional, attentive and polite"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Khuyết điểm: "nothing!"
Ưu: "Friendly, clean. Great movie selection."
Khuyết điểm: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Ưu: "It was very good no prO lens at all:)"
Ưu: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Ưu: "everything went well. food and service was great."
Khuyết điểm: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Ưu: "Space between the seats."
Khuyết điểm: "Color of the seats."
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "Service and staff was good"
Khuyết điểm: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Khuyết điểm: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Khuyết điểm: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Khuyết điểm: "None"
Ưu: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Khuyết điểm: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ưu: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "Service N crew n entertainment."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Ưu: "Crew and service was excellent"
Khuyết điểm: "Seats are not 189 full flat"
Ưu: "everything! especially this one very cute flight attendant, I loved her."
Khuyết điểm: "All was great, no complaints!"
Ưu: "Love the service and people"
Ưu: "Overall I like the experience of taking Japan Airlines"
Khuyết điểm: "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."
Customer service and helping people
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
Ưu: "Services are the best"
Ưu: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Khuyết điểm: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Ưu: "The crew was v good"
Khuyết điểm: "The seats and boarding staff"
Ưu: "Crew was terrific. Great service. New aircraft are comfortable too."
Khuyết điểm: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Ưu: "Crew was nice. Seat was broken for recliner."
Khuyết điểm: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Khuyết điểm: "Better vegetarian food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Qatar is impressive. The airbus was incredible."
Khuyết điểm: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Ưu: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Khuyết điểm: "everything. see what i mentioned above. i will not book through your company again"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Khuyết điểm: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Nothing about American Airlines Never ever to travel with it again"
Khuyết điểm: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "I was already travelling 5000km so I didn't notice anything"
Khuyết điểm: "Turbulences ... but it's ok."
Ưu: "The wider space between all seats and the selection of the food"
Khuyết điểm: "Nothing at all"
Khuyết điểm: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Ưu: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Khuyết điểm: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Khuyết điểm: "Overall"
Ưu: "Stopover in Doha fun. The people are so friendly."
Ưu: "the trip coming and going from Kuwait was very pleasant"
Khuyết điểm: "Dirty old plane"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Ưu: "On board crew are excellent."
Khuyết điểm: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Ưu: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Khuyết điểm: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Khuyết điểm: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Ưu: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Khuyết điểm: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Ưu: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Khuyết điểm: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Khuyết điểm: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "Great service"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Time of flight"
Khuyết điểm: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Ưu: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Khuyết điểm: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"
Due to terminal renovations, there was inadequate seating. Couldn’t understand the gate agents announcements with her mask on. Could use more legroom in seats
Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
Le repas est casiment vide
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Ưu: "La ponctualité."
Khuyết điểm: "Variété des boissons proposées."
Ưu: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "The crew was terrific."
Khuyết điểm: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Ưu: "Not much, seats are super uncomfortable"
Khuyết điểm: "Better code sharing with KLM"
Khuyết điểm: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
Ưu: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Khuyết điểm: "Explain me to take the bag on time.it was almost left in the airport."
Ưu: "Great newer plane, great service!"
Ưu: "Incredible staff. Super polite"
Khuyết điểm: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Ưu: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Ưu: "The crew was pleasant and boarding efficient I lucked out with first class"
Khuyết điểm: "boarding wasn't good."
Ưu: "The crew was friendly and always came around with water."
Khuyết điểm: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Khuyết điểm: "fghjkl"
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Ưu: "Staff and services all very good definitely"
Khuyết điểm: "Everything was brilliant"
Ưu: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Khuyết điểm: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"
Ưu: "My seat"
Khuyết điểm: "Crew"
Ưu: "The cabin crew was super patient and accommodating of the passengers."
Khuyết điểm: "Cramped quarters"
Khuyết điểm: "I didn’t have time to make it through customs. Missed my flight"
Ưu: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Khuyết điểm: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Khuyết điểm: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "The crew was very friendly and professional. The food very good"
Khuyết điểm: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Khuyết điểm: "no vegeterian sandwiches very disappointed"
Khuyết điểm: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."
Ưu: "Good service at gate and on board"
Ưu: "Crew was welcoming"
Khuyết điểm: "Space between the seats was too small."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Khuyết điểm: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."
Ưu: "All of the crew were friendly and the flight was on time."
Khuyết điểm: "No problems"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The fact that the plane made it to SFO"
Khuyết điểm: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Ưu: "The service and food were excellent plane was clean."
Khuyết điểm: "No entertainment system"
Ưu: "Efficient check-in."
Khuyết điểm: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Ưu: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Khuyết điểm: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Ưu: "Other crew members were very polite to us, in particular a younger tall woman."
Khuyết điểm: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Ưu: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Khuyết điểm: "The wi-fi did not work on our flight"
Khuyết điểm: "Left a little late for no apparent reason."
Ưu: "Good service"
Khuyết điểm: "I was not given my original reserve seat and no reason was given"
Ưu: "The crew was professional."
Ưu: "Fast and efficient"
Khuyết điểm: "Seats could be more comfortable. Especially head rest."
Ưu: "Nothing :("
Khuyết điểm: "My trip was delayed 2 times and I had to boook for a different flight on different day! Absolutely no voucher or anything for hotel stay very disappointed"
Ưu: "Always love the Stroopwaffel snacks! Flight attendant was very friendly and worked to help passengers who had short layovers get off the plane first."
Ưu: "Service was great! Plane was clean. Premium seats were comfy, with the extra $500 per person."
Khuyết điểm: "Boarding was chaotic. People were blocking the premium line, so we didn't know where to go. Luckily, an attendant was calling out and told us to go down the first lane."
Ưu: "Smooth flight. Friendly crew."
Ưu: "In OKC the staff was amazing! When I got to denver it wasn’t very pleasant the boarding staff was rude! The person that assisted me with the wheel chair was so preoccupied with her phone we almost ran into people"
Khuyết điểm: "Better assistance when you arrive to find your next flight"
Khuyết điểm: "I had to change the flight because the ores delayed"
Khuyết điểm: "Air conditioning, I wanted an option for heat."
Ưu: "Love the wifi and free movies!!"
Khuyết điểm: "To cramped. Only a 85 minute flight but my legs were cramping."
Ưu: "You had us leaving from Dallas...we were on flight from Houston to Amsterdam"
Khuyết điểm: "Why???? Why do you load from front to back ?? Fill the back to front. Would save so Much hassle and waiting etc."
Khuyết điểm: "Everything! Flight was delayed made my daughter miss her connector and there were no other flights to her destination. Then your airline refused to put her on another airline . I had to pay $600 for her to fly delta because she had to get back to school for her finals the next day. And United was absolutely NO help!"
Ưu: "Free drinks in first class"
Khuyết điểm: "Really small restroom. Plane on second leg was too small to even have a first class"
Ưu: "On time ,friendly employees"
Khuyết điểm: "My flight from OKC to Denver was cancelled the night before and United neglected to inform me. I learned about my cancelled flight at the OKC airport. United has all my contact information and Im a frequent flyer with United, so they had no reason for not contacting me. Another example of poor customer service."
Khuyết điểm: "Entertainment didn't work"
Khuyết điểm: "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
Ưu: "I made it to my destination 30 minutes early. Thank you all very much. I only gave one star for food and entertainment, because I couldn't check n/a."
Khuyết điểm: "N/A"
Khuyết điểm: "Seats are way harder than 10 other airlines I've flown in the last year"
Khuyết điểm: "Price"
Ưu: "The flight out went very well and the United staff were all friendly, very helpful individuals in all positions."
Khuyết điểm: "Our return flight was delayed due to maintenance, but when we finally departed the Pilot didn't waste any time getting us back to OKC."
Ưu: "United needs to get there entertainment figured out because it does not work right. Out of 5 flights in the last week only got to watch TV once. Same way when I flew in January. We pay enough money to fly at least the extras could be worth it. Everything else was fine"
Khuyết điểm: "Extremely frustrated at having to wait a full hour for baggage to be delivered to baggage claim. Otherwise, fine--the typical comfortless, joyless flight that all airlines provide."
Ưu: "Wonderful and kind crew. We flew out at 6 am so I slept the whole time and it was nice and quiet."
Ưu: "Quick boarding, friendly staff, treated exceptionally well. Seats weren't small for me, being a bigger guy and all."
Khuyết điểm: "The delay of 1 and 1/2 hours caused us to miss the next flight. We called United to report the delay and they promise us the next flight was going to be held. They didn't. Don't make promises you can't keep."
Khuyết điểm: "FLIGHT FIVE HOURS LATE"
Ưu: "The staff was pleasant. You can sign up for text notifications in reference to flight information."
Khuyết điểm: "The gate changed and there was confusion as to the correct gate. Luckily I had signed up for United text notifications which communicated the change. Restroom restrictions due to non functioning test rooms."
Ưu: "Getting there quickly."
Khuyết điểm: "Of course it is so noisy. I reserved my seats and they strung us out from 8 to 20.. geeze.. lot of good that did."
Ưu: "I was able to spend my day with loved ones because the flight was exactly as expected ....on time, no mechanical, staffing or other delays. United Airlines rocks!!"
Ưu: "Arrived on time, no luxury but great price."
Khuyết điểm: "Smaller planes, but was expected for the value."
Khuyết điểm: "I nearly missed getting a cup of ice when the refreshment cart came up the isle. Then the attendant acted as if he couldn't understand my request for a "cup of ice, please" and he tried to hand me a small package of snacks. I had to repeat myself 2 more times and finally got my cup of ice. I said "thanks!" His look told me I wasn't "welcome"."
Ưu: "Michael Reeves was helpful"
Khuyết điểm: "The lack of communication to tell us why were delayed. No one told us about the flight being cancelled. We had 3 gate changes, told the flight was coming even though it never left its previous airport. Had to call and switch myself to another flight to get out of Okc."
Ưu: "I liked it that you got a little snack even though it was just a short flight! The boarding was very fast!"
Khuyết điểm: "There was not very much space for the legs! The seats were very close!"
Khuyết điểm: "Rude staff, delay flights, and late flights."
Ưu: "I like how you update information on my email about my flight"
Khuyết điểm: "I have no complaints everything was very good."
Ưu: "crew members."
Khuyết điểm: "got delay."
Ưu: "The flight attendants gave me a whole can of soda vice just pouring one single cup"
Khuyết điểm: "Baggage fees."
Khuyết điểm: "VERY UPSET THAT MY FLIGHT WAS DELAYED AND I MISSED MY CONNECTION AS WELL AS MY LUGGAGE DID NOT ARRIVE IN LONDON UNTIL YESTERDAY-June 18 after leaving Oklahoma to London on June 14 also my luggage was damaged when it was finally delivered here in London... Broken wheel and zipper!!! I also had to go out and buy a pair of pants, shirt, socks, underwear and a jacket for meetings on Thursday and Friday."
Ưu: "Arrive on time at each gate"
Khuyết điểm: "Needed more movies"
Ưu: "I loved the company itself! I had to request a wheelchair for my dad by phone I spoke to the kindest lady who arranged the service at each gate and the same on returning. Every employee was so kind and fast to get us from gate to gate!!!"
Khuyết điểm: "My biggest complaint would be the airplane seats. It was small & crowded."
Ưu: "I flew from OKC to Houston and then home to DSM. The price was terrific for a one way flight. I bought at 2:30 am for $130. I checked later the next morning and the price was $455! United Airlines is a great airline. There was a wonderful agent who helped me at the kiosk for check-in. Very friendly. The flight attendants were great too."
Ưu: "Easy boarding and flight was on-time as usual."
Khuyết điểm: "Very small seats (I'm 6' 200lbs) and felt very cramped."
Ưu: "Timely flight at all stages of embarkation and debarkation plus the small fee for the tapas box was well worth my payment!"
Ưu: "i enjoyed the inflight drinks as well as how quick and efficient the crew made the trip to Washington. The staff was very courteous and friendly."
Khuyết điểm: "The seats feel crammed for anyone over 5'10" I'm sure and being 6'1" myself, I was in discomfort by the end of the flight."
Khuyết điểm: "Flight was cancelled after hours of mechanical delays and same day rescheduled flight wasn't available"
Khuyết điểm: "Cancelled due to weather and no refund."
Ưu: "It was a great experience"