They ran out of the bibimbap in economy
Ưu: "Plane loaded quickly and departed on time. Beautiful clear day for flying."
Khuyết điểm: "Narrow seats on a small plane."
Khuyết điểm: "I’ll use Korean Airlines again!"
Ưu: "korean air is always great, service was awesome"
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Creew, food , prompt service"
Ưu: "This was the big league of airlines. Great staff, presentation, service, food, entertainment. Felt appreciated as a customer during the entire experience."
Khuyết điểm: "Extra checked bag fee was very costly, nearly $100.00 (CAD)."
Ưu: "Great service. Clean plane, good seating"
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "EVERYTHING!!!! The staff at the gates to the boarding staff. Everyone was very helpful and professional. The seats had plenty of room and the staff always provided service with a smile."
Khuyết điểm: "I can't think of anything I disliked on this trip."
Ưu: "The trip was excellent because first of all, I was the one who booked it. Secondly, I selected all the aisle seats. The airline isnine of the best with friendly and courteous crew."
Khuyết điểm: "The USB port on my seat to charge my cell phone was broken. And the airplane gets warmer in the duration of the flight. The crew should always make sure that the air conditioning's thermostat is in the coller setting."
Ưu: "Very clean, you’re given headphones, slippers, toothbrush and toothpaste, blanket and pillow, wine or beer at no charge to you"
Khuyết điểm: "On our Round trip we were delayed due to flight crew both times"
Ưu: "It was great! The staff was very friendly and attentive!!"
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Ưu: "We liked the food."
Khuyết điểm: "Delayed flight. Limited choices of movies onboard."
Ưu: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Khuyết điểm: "Simple meal but a short flight."
Khuyết điểm: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Ưu: "The crew and flight was awesome, would definitely fly with Korean air again."
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "late departure"
Khuyết điểm: "nothing"
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "I liked that it was a seemles, smooth and easy operation during the entire trip from departure to arrival. Thank you for making traveling a pleasant and dreamy experience!"
Khuyết điểm: "There wasn’t anything I didn’t like."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Quick service especially picking up the completed meals Very helpful with transit"
Khuyết điểm: "All good"
Ưu: "I love that you get meals and snacks. A lot of airlines really skimp on this, and you are left miserable, hungry, and thirsty. Korean Air will bring you drinks outside the service times set. Free additional bottles of water as well. The service is excellent, the meals are good, and I absolutely love that you get slippers, toothbrush, toothpaste, and even free headphones should you forget yours. Top service! Good meal portions! I also like that you have 3-4 different meal or snack options each service. CLEAN BATHROOMS!!!! Also, the flight attendants are very polite and courteous. You never feel like they just don't care. They even help with families traveling with small children. A+ guys!"
Khuyết điểm: "I really have nothing negative to say about this airline. They are my favorite, and I fly with them every time I am able, 7 times international to date."
Ưu: "Seat and space friendly workers."
Khuyết điểm: "Food could be better"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "They are family oriented."
Khuyết điểm: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Ưu: "Korean Airlines service is awesome. The flight attendants are attentive, sharp and customer service oriented."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I liked everything!"
Ưu: "I was very pleased with the service and the level of comfort."
Khuyết điểm: "Excellent service and constant food/beverages."
Ưu: "Excellent service by a cabin crew that truly tried to make the passengers comfortable, as a part of their professional ethic."
Ưu: "Everyone was very polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "seat spacing good in economy personal entertainment system crew very helpful and courteous good overhead storage"
Khuyết điểm: "On 2 of our 4 flights on this itinerary, we were last to be served meals and there was only the Korean meal left. My husband chose to eat it both times but I declined... need to provide more western meals."
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Khuyết điểm: "Could have had more options in terms of movies on the flight, such as more South Asian and more Western movie options. They also had a limited drink selection, and the wine was not that great."
Ưu: "There was plenty of room with empty seats."
Khuyết điểm: "The breakfast food was not good. Some of the staff couldn't speak English."
Khuyết điểm: "special meals especially Hindu meals non vegetarian"
Ưu: "Comfortable flight, flight attendants were courteous, toilet was always clean."
Ưu: "Everything was good and the price was proper."
Khuyết điểm: "I think, any flight should have some more movies, music, and other entertainment."
Ưu: "Everything was great."
Khuyết điểm: "Baggage claim was terrible."
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Love everything"
Khuyết điểm: "None"
Ưu: "The cabin crew was excellent -- friendly, always helpful, energetic."
Khuyết điểm: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Khuyết điểm: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Khuyết điểm: "Better food"
Ưu: "Delay of check in with upgrade"
Ưu: "The food and legroom"
Khuyết điểm: "More movies :)"
Ưu: "crew was professional, attentive and polite"
Ưu: "Two choices of meal and friendlier staff. Props to JAL."
Ưu: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Khuyết điểm: "nothing!"
Ưu: "Friendly, clean. Great movie selection."
Khuyết điểm: "I wasn't allowed to reserve a seat - apparently they don't allow Kayak customers to reserve seats now. I was forced into a middle seat and was uncomfortable and dehydrated the majority of the trip. Nice girl at baggage check said she'd ask a manager to move me, and to let them know at the gate, but the people at the gate said no. I felt discriminated against because I didn't book through them and/or I'm not Japanese. They historically love to put mushrooms in their food, like a fetish. This left me with one choice for the entree - some version of oyakodon - eggs and chicken. In my box there were two enormous chunks of fat/skin and another unidentifiable part of the chicken, and about the amount of edible chicken as 1 1/2 nuggets from Chick-Fil-A. There was more lotus root than chicken, so basically I had a box of rice and scrambled eggs with garnish. For the second meal, it was the Yoshinoya gyudon - a small serving of thinly sliced beef with rice. If I bought this fresh at a Yoshinoya restaurant, it would cost about $3. It's the rough equivalent of serving you a McDouble - cheap and filling and a coin toss if you get stomach pains. I lost that coin toss. Unless there is a big fare difference or I find out that their reserved seat policies are changed, I will choose ANA or another carrier. I used to enjoy JAL, but I cannot abide by idiotic decisions that seemed designed to punish people for using 3rd-party booking sites or who are not Japanese."
Ưu: "It was very good no prO lens at all:)"
Ưu: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Ưu: "everything went well. food and service was great."
Khuyết điểm: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Ưu: "Space between the seats."
Khuyết điểm: "Color of the seats."
Khuyết điểm: "Inflight WiFi is very slow and choppy. I wish we could get a stable and high speed connection."
Ưu: "Clean plane, very nice crew."
Khuyết điểm: "Flying coach is always cramped for a tall person!"
Ưu: "The crew, the flight, the pilot to cabin communications, the food, USB hookup, and the movie selection was amazing. I am so happy that I flew Japan Airlines on my return trip. I would highly recommend them for your travels."
Khuyết điểm: "My original flight was late and pushed my entire schedule back. I had 15 minutes to deplane and get to my connecting flight. This caused a lot of stress on me however, the Japan airlones Crew escorted me (we ran as fast as we could) to my next flight so that I wouldn’t miss it. I boarded with 1 minute to spare which is way too close for my comfort."
Ưu: "Service and staff was good"
Khuyết điểm: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "I was very impressed with the courtesy and efficiency of the pilots and crew. Staff were very helpful and polite. A very good experience overall."
Khuyết điểm: "The stewardess making announcements overhead on the PA system speak very softly and can be very difficult to hear and understand in addition to their accent. I know the safety cards are available for that info but the "in-flight" announcements are the ones that I worry I'm missing important information due to my misunderstanding."
Ưu: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Ưu: "Friendly and helpful staff, excellent food."
Ưu: "Sakura lounge was excellent."
Khuyết điểm: "The entertainment system was bit unsteady."
Ưu: "Awesome experience, nothing like any other. Will fly again."
Ưu: "Plane was not sold out, I was able to have the roll with my girlfriend. All flights should be like this."
Khuyết điểm: "They made me pay for a seat that they gave to other people for free. Really messed up."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "The airplane and all crevices"
Khuyết điểm: "None"
Ưu: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Khuyết điểm: "None"
Ưu: "Extremely nice flight attendants, little toothbrushes in the bathroom, pretty decent meals. I would definitely flight with again."
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Ưu: "Even at economy class everything is all inclusive, meals, entertainment, even alcohol. Fast service with a smile. They will go to any length to accommodate your every need."
Khuyết điểm: "Nothing"
Khuyết điểm: "All passengers were onboard but the captain said that we need to go out and change to another airplane at different gate too (note: the changes made after passengers on board)"
Ưu: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "Service N crew n entertainment."
Ưu: "good selection of movies and audio, responsive and caring service crew. Plane cabin was clean and the flight was smooth"
Khuyết điểm: "Passengers in front alway lowered their seats and the amount of space to move for someone over 6 feet made the flight uncomfortable. the woman in front of me was short too so I did not understand her need to push her seat back. The seats should not the ability to be lowered to the extent they were. It makes for an uncomfortable ride"
Ưu: "Crew and service was excellent"
Khuyết điểm: "Seats are not 189 full flat"
Ưu: "everything! especially this one very cute flight attendant, I loved her."
Khuyết điểm: "All was great, no complaints!"
Ưu: "Love the service and people"
Ưu: "Overall I like the experience of taking Japan Airlines"
Khuyết điểm: "My flight from Tokyo to Dallas was delayed for 23 hours. I didn't get this notice until I checked in at the airport in Jakarta. This had alarmed me a bit. Fortunately, a crew in Jakarta is able to re-route my flight to Chicago. As a result of this, my total trip time increased by 2 hours."
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Ưu: "Space and courteousness"
Khuyết điểm: "I was not aware that I flew in Narita and flew out of another airport."
Khuyết điểm: "Selecting seats online"
Khuyết điểm: "Nothing."
Ưu: "Always excellent Japanese service."
Khuyết điểm: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Ưu: "Onboard service was perfect - prompt, friendly and professional"
Khuyết điểm: "The cabin was always kept a bit warm"
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Meal, crew"
Khuyết điểm: "1. inside temperature was so cold -especially at the 3rd route from la to tokyo -. 2. Economy seats are not declined, which means less pereonal space. 3. The worst is in-flight entertainment system, UI is so poorly developed, most contents do not provide english subtitles."
Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Ưu: "One of the best service! Thank you!"
Ưu: "The staff on ANA are super friendly. The legroom on their big planes--even in economy--was excellent."
Khuyết điểm: "The food was okay but not great."
Ưu: "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
Ưu: "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
Ưu: "Everything was as I paid for. All the planes left on time. No issues."
Khuyết điểm: "What can you expect in economy?"
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "The crew are so courteous and helpful."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "Everything was fantastic (except that I didn’t watch or listen to any of the entertainment"
Khuyết điểm: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Food, crew, and entertainment were great. They give you snacks and drinks right away."
Khuyết điểm: "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
Ưu: "Great food on ANA flight from Malaysia to Tokyo."
Ưu: "This was a pleasant flight. The crew was very friendly and considering I almost missed my flight, due to my own negligence, the airline was amazing in making sure I made it."
Khuyết điểm: "I can't think of anything to not like. It was a short and easy flight."
Khuyết điểm: "I did not like the delay of the plane which, instead of taking of at 10pm took off at 7h45 am."
Ưu: "Good service and not too long of a wait to board the plane."
Ưu: "Nice crew, clean lavatory"
Khuyết điểm: "Had a chance to select seats only for return flight Seats were too narrow"
Ưu: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Khuyết điểm: "Nothing"
Ưu: "Fan tasting service by the crew members from the point of check in. Very attentive to all details."
Khuyết điểm: "Nothing"
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Khuyết điểm: "limited movie selections"
Ưu: "The food and disipline on boarding the passangers according to their classes"
Ưu: "The crew"
Khuyết điểm: "No food available only drinks"
Khuyết điểm: "Boarding bridge was not available at Narita airport. Stairs (trap) to ground were tough for my mother who has bad legs."
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Khuyết điểm: "Tokyo to delhi flight seat does not recline all way as compare with Tokyo to San Jose flight."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "Boarding was easy and the crew and service were excellent. Overall, the food on this flight was also enjoyable."
Khuyết điểm: "I find the 777 SFO -> Tokyo, and Tokyo -> SFO cabin gets too warm when trying to sleep. With a warm blanket provided, I would suggest keeping the cabin a bit cooler and providing extra blankets if people need them. Also the movie selection on ANA is not nearly as comprehensive as what United provides on international flights."
Ưu: "I got to my destination on time with my luggage"
Khuyết điểm: "Decent flight but not the seat that I wanted. Window seat without a window. Emergency exit seat which is supposed to have leg room but didn't because of emergency door. Taking some over the counter pain medication helped this and made the flight bearable. Fewer storage options."
Ưu: "Good industrious crew who were pleasant and obliging. Lots of storage space in a larger aircraft. Washroom automation using sensors was fantastic. Washrooms we're always kept clean and adequately supplied."
Khuyết điểm: "The seats were very tight."
Ưu: "crews are nice"
Khuyết điểm: "food so so, delayed taking off at narita for 30 minutes"
Ưu: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Khuyết điểm: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Customer service and helping people
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
Ưu: "Services are the best"
Ưu: "I like how the crow did help me with my dizziness and provided me with an extra oxygen to breath better."
Khuyết điểm: "I don’t know, but I always find it difficult with food smells, then make me sick and did today in the flight"
Ưu: "The crew was v good"
Khuyết điểm: "The seats and boarding staff"
Ưu: "Crew was terrific. Great service. New aircraft are comfortable too."
Khuyết điểm: "Food. Meals are of poor quality. Bland in taste and rubbery texture."
Ưu: "Crew was nice. Seat was broken for recliner."
Khuyết điểm: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Khuyết điểm: "Better vegetarian food"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Qatar is impressive. The airbus was incredible."
Khuyết điểm: "It would be noce for flight attendants to give coughing passengers a mask. 12 hours on a flight next to two sick people."
Ưu: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Khuyết điểm: "everything. see what i mentioned above. i will not book through your company again"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Cabin crew service was very good. Flght with Airbus 350 plane was really comfortable and quite. They put extra care for kids and babies and all of kids get gift bag with toys, chocolate etc. which makes everyone happy Especially kids. I personally like to watch new release movies and enjoyed to pass my flight time."
Khuyết điểm: "Their south indian food was testless in both inbound and outbound flight from Philadelphia to doha. Snacks was good but meal definitely they should have better to change it."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Nothing about American Airlines Never ever to travel with it again"
Khuyết điểm: "Passengers service bad Air hostesses just rude I Don’t even know why someone wants to work When they can’t even smile There were few seats were empty but they were offered to fellow passengers who happens to be different colors Person Then me America airline lost my family business for ever"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "I was already travelling 5000km so I didn't notice anything"
Khuyết điểm: "Turbulences ... but it's ok."
Ưu: "The wider space between all seats and the selection of the food"
Khuyết điểm: "Nothing at all"
Khuyết điểm: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Ưu: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Khuyết điểm: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Khuyết điểm: "Overall"
Ưu: "Stopover in Doha fun. The people are so friendly."
Ưu: "the trip coming and going from Kuwait was very pleasant"
Khuyết điểm: "Dirty old plane"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "I was expecting to get a room myself near airport but Qatar Airlines provided room with meals at no extra cost"
Ưu: "On board crew are excellent."
Khuyết điểm: "Ground staff requires training specifically on communication related to boarding. Travelers were confused as to what zone is boarding at a given time as there were no announcements. Pathetic boarding process."
Ưu: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Khuyết điểm: "When I checked my two bags, I was told to pick them up in Doha and recheck them to my final destination at Rwanda. When I arrived in Doha I was told by the transfer desk that I did not need to pick up my bags because they had been checked to my final destination. I even asked them to pull up my flight information and to confirm that, which they did. However, when I arrived in Kigali, Rwanda, my bags were no where to be found. No one has found them yet. I also called Qatar Air before my flight and asked about hotel accommodations for my layover because my layover was from 6:00 pm to 7 am. When I called, I was told that I would be given a complimentary hotel room because of the length of the layover. However, when I arrived I was told that I did not qualify for the hotel accommodation. Then, I was told that a hotel room would cost 250. When i arrived at the hotel, I was told the cheapest was 325."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Khuyết điểm: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Ưu: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Khuyết điểm: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Ưu: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Khuyết điểm: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Khuyết điểm: "Was forced to purchase a return ticket or was not allowed to board the plane. Had to pay 850.00 dollars. In process of requesting a refund."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "Great service"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Time of flight"
Khuyết điểm: "1-one hour delay in departure. Although pilot tries his best to reduce the delay time but still lost our connection flight. it is known that the whole operation is complex but still believe that effective cooperation by flight crew, ground personnel and others could result in a better outcome. the hotel chosen by the office at airport was not satisfactory. Qatar Airways customers deserve better treatment."
Ưu: "Good boarding. They do their best to make sure their passengers will be able to board the aircraft smoothly. Crew members are quite attentive and helpful."
Khuyết điểm: "When making a review, I make comparisons with other airlines. I was expecting that Qatar Airways would be better than Emirates. It is my first time to fly Qatar airways, just to see if it's worth flying with this airline since it was the Best Airline in the world for 2015. But Emirates improved so much better that they overtaken the throne of Qatar Airways.. When you promise 5-star comfort and luxury, it should be what is promised.. Key points: 1.) Beverages should be served more than just twice during this 9 hour flight. It's a bit sarcastic that you flash a reminder on the screen that says "Keep Hydrated" but beverages were served only twice. I always had to ask for 2 glasses of water, overall 4 glasses of water on this 9 hour flight. And I can say that I got dehydrated. 2.) No hot towels for sanitary before food is served. I had to go to lavatory, wash my hands and put some alcohol before eating. Which is kinda hassle.. Sanitary is very important. 3.) I spent 8 hours layover in Doha before my flight to Milan. No complimentary meal. (Emirates provide complimentary meal if I have long layover in Dubai) 4.) I don't know if it's due to bad weather, but this flight, QR 933 was the roughest flight I have been on, not just short turbulence but long hours, maybe 3 hours. I was so dizzy and couldn't sleep. I signed up on privileged member club because I'm looking forward that Qatar would be the best choice for Airline. This review is just one of many reviews that should be looked at. Considering that you should continuously develop and aim to bounce back on the top. Do not settle for "okay", do not settle for second spot. Be the best, and compete for the first. Thank you for a safe flight. I'm looking forward for another flight with you. -Jerson Belir, first time flyer"
Great crew-1B is my favorite seat on any trip.no issues or challenges.
No complaints. Good overall.
Ưu: "Nassau security line was quick. US Customs line was quick."
Khuyết điểm: "The Delta line to drop my bags was long and unorganized. The ticket agents were moving in slow motion. I waited over an hour to drop my bag. I thought I was going to miss my flight."
Ưu: "Great crew!"
Khuyết điểm: "Did not get upgraded :)"
Khuyết điểm: "They need to make more leg room in ALL planes"
Ưu: "Entertainment was up to date."
Khuyết điểm: "It was just the weather. I don't handle turbulence well. Delta crew was amazing as always."
Ưu: "Crew was amazing as always. Seats were comfortable."
Khuyết điểm: "give passengers some healthy food--fruit, granola bars, etc."
Khuyết điểm: "The ticketing counter gave very bad guidance for when I arrived, thus refusing to allow me to check my bag. And insisting that I had to cancel my skymiles ticket and purchasing a new ticket. Show up at least 2 hours before at DCA for intl flights, employee incompetence could cost you $$$$"
Khuyết điểm: "It was perfect."
Ưu: "Everything was good except for the entertainment consul for one of our seats."
Khuyết điểm: "The entertainment consul for one of our seats kept going out and had to be restarted 4 times. It still didn’t work properly but we gave up trying to get it fixed."
Ưu: "Crew was helpful and food was good."
Ưu: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
Khuyết điểm: "4 hour delay on take-off and despite that my luggage didn't make it onto the flight."
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Khuyết điểm: "No entertainment options at all."
Khuyết điểm: "Seats are to small and too close together."
Ưu: "Crew members on plane were fine, but crew at JFK airport needed training in customer service skills."
Khuyết điểm: "Big delay because no running water in bathrooms, which caused me to miss 2nd flight. Seating was ridiculously tight. Check in online was problematic."
Khuyết điểm: "I understand Mother Nature causes issues tkayakhat no one can control but when I'm receiving updates from the 3rd party travel app that isn't the airline before receiving any information directly from the airline via the gate agent or Deltas travel app and the gate agent not being able to verify the 3rd party travel app something is wrong."
Ưu: "Service, service, service!"
Ưu: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Ưu: "Flight was ok."
Khuyết điểm: "Soggy bun sandwich prepackaged with mayo that was not up my standards. Broken video screen meant no entertainment other than the book I brought."
Ưu: "The flight was fine"
Khuyết điểm: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Khuyết điểm: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Ưu: "Gluten free snacks, hooray!"
Khuyết điểm: "The bulkhead sears had no electrical outlet"
Ưu: "As usual"
Khuyết điểm: "Landing was a bit rough"
Khuyết điểm: "My flight was delayed and after that they even lost my bags."
Ưu: "flight was canceled"
Ưu: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Ưu: "Crew seemed nice enough and everything flew on time."
Khuyết điểm: "The seats were so close together, my femur (upper leg bone) would not fit in the space provided. I am 6'3" and have been a very faithful Delta passenger, but I cannot see flying with them anymore if I have to upgrade just to get minimal comfort. It is indecent. I will investigate other airlines."
Ưu: "Clean plane, really friendly staff, flight arrived 45 minutes early much to my surprise. I'm used to flying with cheaper airlines, I won't be doing that anymore in the future."
Ưu: "The flight attendants were great."
Khuyết điểm: "Felt like a sardine . Just like ALL fights these days."
Khuyết điểm: "They had a 40 seat plane that had about 15 people and they herded everyone in the rear of the cabin. All the extra comfort seats went empty. I asked and was told I had an economy ticket so there couldnt do anything."
Ưu: "On time and courteous staff"
Khuyết điểm: "At least 10, including my entertainment systems didn't work as soon as we took off. A 4 1/2 hour flight cross country with no entertainment, very disappointing. The crew was very unorganized, they couldn't even figure out how to give drinks and snacks in an efficient manner with initially skipping several rows without asking about either. Seat headrests were not adjustable up and down."
Khuyết điểm: "Ok. My wife and I are both disabled and use our own scooters to get around airports. My scooter broke down when I got off the plane. Toronto airport became a LOT longer pushing my scooter then. Fortunately CANADIANS GAVE ME A HAND TO GET THROUGH CUSTOMS, BAGGAGE CLAIM AND CAR RENTAL. Ok, what to do if something like this happens in America. Maybe to work with security staff cause I was in dire straights without the Canadians to help me. Thank them all. Alton Cason"
Ưu: "Food was Ok and the stees heled Out"
Khuyết điểm: "Economy seating is tight, uncomfortable, and my body was so cramped it was painful!"
Ưu: "love to fly delta"
Khuyết điểm: "don't like when they ask to check bags at gate"
Ưu: "The crew was very competent and friendly."
Khuyết điểm: "Insufficient seating area, no meal offered."
Ưu: "The cinnamon cookies, the in-flight movie selection, and the helpful flight crew helped make this flight not as bad as it could have been."
Khuyết điểm: "There was an infant in the seat directly behind me that chose to cry and scream through a large part of the flight. The mother of this child did not/was not able to keep the child from crying. Even with headphones on, this child's crying persisted to pierce the ears of every passenger within 5 rows of it."
Ưu: "Nice snacks for such a short trip...most airlines have abandoned this for short trips. Clean and spacious cabin"
Khuyết điểm: "Freezing cold in the cabin"