Customer friendly fine service. Thank you.
Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
Paid full SQ fare but return trip was on scoot and without any entertainment and no given choice for food.
Ưu: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Khuyết điểm: "the food is disgusting"
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Ưu: "The crew service is good. Not great, but still above average from other flagship carriers."
Khuyết điểm: "The seat (B787-10) is so cramp!!!"
Khuyết điểm: "Nothing much"
Ưu: "Super friendly crew. Enough food and drink."
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Khuyết điểm: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Khuyết điểm: "Security screening very slow"
Ưu: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Khuyết điểm: "For a premium economy service, it was really good."
Ưu: "Ok boarding, plane was new, entertainment system was up to date"
Khuyết điểm: "Premium economy service is even worse than economy as crew is never around and busy in economy. Seats are bigger but not really comfortable. Food is same as economy. Doesn't worth it to buy premium economy."
Khuyết điểm: "WiFi didn’t work on 3 of the 4 flights although all purportedly had it. Also didn’t work the majority of the time in the Business Class Lounge in Singapore. Food was mediocre both on flights and in the lounge. Movie selection could hardly have been worse."
Khuyết điểm: "We had to go through security after coming in from international and I went through a biometric scanner which I’ve done 100’s of Times I was very unnecessarily felt up for 10 minutes. I had shorts and a T-shirt on, and was pretty sure after the 1st round of groping that there was nothing there"
Ưu: "The crew werr very helpful and patient and so many languages they knew. Impressive they need a raise"
Khuyết điểm: "The seats were uncomfortable I slept 30 min at a time on my 14hr flight. The food is nice but a bit bland the first time its amazing but after more than 2 planes mix it up plz"
Khuyết điểm: "Singapore airlines use their antique aged flights for services to chc.unconfortable and a poor in-flight entertainment system"
Ưu: "smooth boarding process excellent enterntainment offered food is also quite good"
Khuyết điểm: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Ưu: "The service is exceptional!"
Ưu: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Khuyết điểm: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Ưu: "Entertainment ok but not newest, boarding smooth, food ok"
Khuyết điểm: "Long waiting time for baggage, food not exceptional"
Ưu: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Khuyết điểm: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Ưu: "I liked the food that was provided and the range of entertainment is up to date anencephaly plentiful, spoiling you for choice. The flight crew were very friendly and prompt to serve which was amazing"
Ưu: "In flight entertainment systems"
Khuyết điểm: "I had beef with mashed potatoes but I found the beef was quite tough."
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Ưu: "First class service with economy prices via Kayak! Blankets, pillows, full meals, snacks, entertainment, hot towels before take off and landing. The crew is always spot on! I love Singapore airlines!"
Ưu: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Khuyết điểm: "Not much. This airline is up there with the best."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "food. schedule was on time"
Ưu: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Khuyết điểm: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Ưu: "Service was nice."
Khuyết điểm: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ưu: "The people were excellent."
Khuyết điểm: "I had planned to check an extra piece of luggage, gifts and purchases for church needs. They wanted to charge me $3,655(!!!) for that. Absurd. I had to leave the suitcase behind. I will probably fly on a different airline whenever I go to Russia now."
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Ưu: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Khuyết điểm: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Ưu: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Khuyết điểm: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Ưu: "Everything was smooth. Although we took of a little late but we landed as per schedule. Service was personalised! Great trip."
Khuyết điểm: "Nothing....."
Khuyết điểm: "Old plane. Old in flight entertainment."
Ưu: "Overall just a really great experience."
Khuyết điểm: "Nothing negative to report."
Ưu: "Crew was very pleasant!"
Khuyết điểm: "Cabin area warm for a 9.5 hour flight! Food selection was not much."
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "Food, entertainment, cleanliness of the restrooms"
Khuyết điểm: "There was a passenger on the return flight who had the window shutter up during sleep time right across my row, and the cabin was so bright to sleep for me. I notified the crew but they were not keen on bothering the passenger"
Ưu: "My partner had a bad leg and the staff were very attentive and helpful in making her as comfortable as possible with extra pillows and getting ice for her ice pack."
Khuyết điểm: "The seats were uncomfortable and I couldn't sleep without getting a really stiff neck. The vegetarian oriental meal was bee hoon with vegetables but the amount of vegetables were a lot more than the bee hoon thus making the meal less than filling and satisfying."
Ưu: "everything, excellent job"
Ưu: "my wife had injured her ankle on our trip. as a result she was walking with the aid of a cane. the crew anticipated her needs and asked her to board early without us requesting."
Khuyết điểm: "Business cabin is not as good as the Air France one"
Ưu: "The crew was great and the food was great as well!"
Khuyết điểm: "More snack bags"
Ưu: "The price was right. On time arrival."
Khuyết điểm: "Crew and food were not especially pleasant."
Khuyết điểm: "I am a vegetarian. My food was not yummy."
Khuyết điểm: "More movies to choose from. Food."
Khuyết điểm: "Can you recommend a place to stay overnight at the Taipei airport?"
Khuyết điểm: "Great experience, will use EVA again."
Ưu: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Khuyết điểm: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
Khuyết điểm: "A booking number of two seats should be put together. This is the first time I experience this, and I booked premium tickets."
Ưu: "Very comfortable Business Class seat, pretty good entertainment."
Khuyết điểm: "Service seemed a little off, especially relative to a much shorter FUK-TPE flight a few days earlier. Flight attendants often approached from behind."
Khuyết điểm: "We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage."
Khuyết điểm: "Seats could be more comfortable. There's no reason for a 16 hour flight to have rows of three or more seats with barely any room to move or stretch out."
Ưu: "EVA Air has just got it figured out, solid from boarding to departure"
Khuyết điểm: "Faster airplanes, or I could pick shorter trips"
Ưu: "Great service"
Khuyết điểm: "Not much I did not like"
Ưu: "Efficient boarding and crew."
Khuyết điểm: "Food not the best."
Ưu: "Good international films. Food was ok."
Khuyết điểm: "First time the bathrooms did not feel or smell fresh. I fly EVA because of the way they keep their bathrooms clean."
Khuyết điểm: "Rude people. Yelling to passengers."
Ưu: "Everything was great. Well organized and efficient. Great prices!"
Khuyết điểm: "Nothing. Everything was perfect!"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "Every person i dealt with in taipei was incredible. I dispute the other people crying about needing water every hour. Bring a bottle!! The staff was fantastic!"
Ưu: "Crew r very helpful and accomodating"
Khuyết điểm: "We won’t fly Eva again."
Ưu: "Crew, boarding, services."
Khuyết điểm: "Food can be better."
Khuyết điểm: "1. Not enough movie selections; same selection on both legs of the trip. 2. Bathrooms were dirty. 3. I was very disappointed that I was forced to check a carryon due to weight limits when it was under the size requirement. The weight limit doesn't make sense if it was going on the same plane anyway for free. 4. It is utterly ridiculous not to give full mileage for economy tickets anymore. Out of all the programs to cut, the loyalty program? Really? 5. Flight attendants were not particularly friendly."
Ưu: "Flight attendants are very polite and helpful. Huge leg room."
Ưu: "Good was excellent. Aircraft clean and comfortable"
Khuyết điểm: "Better movie selection would have been nice"
Ưu: "Flight was fast and the staff were friendly."
Khuyết điểm: "Nothing."
Ưu: "Seat reasonably comfortable in Eco Plus"
Khuyết điểm: "Eva runs a sloppy operation: 3/4 of my flights were delayed, boarding consistently happened late, and flight attendants consistently forgot drink orders. Not sure what's happening as they used to be very good but will not be traveling with them again unless they right the ship."
Ưu: "Food was hot and very good. Had beverage service several times. I was seated in economy. New plane and each seat had it's own video monitor. Nice feature."
Ưu: "Onboard foods and entertainment are good."
Khuyết điểm: "Boarding area in SFO Gate 102 is cramped. Boarding group signs not clearly marked."
Ưu: "I was in the air."
Khuyết điểm: "Boarding plane was a mess. People were stuffing their bags everywhere. They didn't bother zoning and the buses didn't let passengers off at the same time so people at the back of the plane were coming in far later than the front. It Telly held things up."
Ưu: "the attentive service...quality of the airplane...food was excellent...lots to watch on the in flight media monitors"
Khuyết điểm: "wasn't offered cocktail service...had to inquire"
Ưu: "Timely flight, no delays."
Khuyết điểm: "There were no issues."
Ưu: "The movie options were good."
Khuyết điểm: "The annocments were hard to hear and understand"
Khuyết điểm: "I have never sat in such terrible plane seats. First, there are FOUR seats but there are only THREE partitions at the bottom, meaning I had to share leg space and purse space with the stranger next to me. It's awkward enough sitting next to someone I don't know and having to worry about accidentally leaning on him when I fall asleep but having to constantly be in contact with his leg was very uncomfortable. I kind of got over it after awhile but I could tell the kid I was having leg time with was super uncomfortable since he would jerk his leg away every time it touched mine. Sorry to be harsh but I don't know how you're getting 9.0+ scores from the other customers. Yeah your flights are cheap but your seat options suck and the movies weren't good enough to make up for it. D+. You get what you pay for I suppose but your tix weren't that much different from the other more comfortable airlines."
Khuyết điểm: "我建議你們把所有用餐板中間的hinge tightened, 我回程坐在68D走廊位。當空姐把一杯柳橙汁端給我放在餐板上時，這杯果汁就因hinge鬆弛造成餐板傾斜而滑落。一杯果汁把我白色褲子全染黃。之後空姐有道歉並且拿一套貴賓艙的睡衣褲給我換。這件事不是空姐的錯,我没有責怪她，只想建議你們細察全艙所有的餐板。避免以後的旅客有同樣的意外發生。謝謝長榮航空給我有舒適的旅程！"
Ưu: "The departure time at midnight seems to cut down on my jetlag."
Khuyết điểm: "They could have offered more drink /water service."
Ưu: "Given an exit seat. Crew were excellent. Service was superb."
Ưu: "Section 20 seats so spacious and comfortable"
Khuyết điểm: "Uppprr number seats too narrow"
Ưu: "Flight took off and landed safely :) food was available. Great movie selection"
Khuyết điểm: "Eggs were disgusting rubbery over cooked mess. Potatoes were also a disaster. I ate is as I had no options....... but wasn't even close to good."
Ưu: "The entertainment and the lovely flight attendants."
Khuyết điểm: "Very stingy with the soft drinks. It's a small cup already why fill it all the way with ice and half way with soda?"
Ưu: "Liked the service and inflight movie and such"
Khuyết điểm: "Nothing"
Ưu: "The whole experience was nice. The flight was very well attended."
Khuyết điểm: "Space in our section. Everything"
Ưu: "On time. New planes. Great infotainment."
Khuyết điểm: "Hey didn't spend enough time serving drinks and water. You would wait 30 minutes after meal service before your drink was served."
Ưu: "Crew is very professional and helpful. Really love the international movie selection. Food is good."
Khuyết điểm: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Ưu: "Food Entertainment had a great selection on one flight, not so good on the other Crew was very good on one flight, not so good on the other"
Ưu: "I like the crew they're very generous and kind"
Khuyết điểm: "The choices of the food, and need more movies and music,not just asian music but also american"
Ưu: "I enjoyed the fact that they were organized professional and efficent"
Khuyết điểm: "My last flight was through United I will never fly with them again"
Ưu: "Wonderful crew, excellent entertainment system, seats reasonably comfortable for economy class, food OK, a toilet I could actually stand up in. I had a tight connection in LAX, so they arranged for an "Express Connection" pass that was helpful. A EVA rep was waiting at the gate with a placard with my name on it to give me this pass. Nice touch."
Khuyết điểm: "Nothing. Great flight."
Late departure but almost all of the time made up in flight.
Everything was good, but at Philadelphia airport, immigration service was so poor.
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
It was hot inside the plane and the boarding was very crowded. But the seat comfort, and entertainment are spectacular
Khuyết điểm: "Please review booking 33UZCS made through your app and costing $1493. I was blocked by Qatar airlines from boarding. I need help in getting the issue addressed"
Khuyết điểm: "respect"
Ưu: "Amazing crew. Very attentive to passengers and genuinely nice."
Ưu: "Crew was nice"
Khuyết điểm: "Bassinet seats could be bigger for comfort with an infant."
Ưu: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Khuyết điểm: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew as very helpful"
Khuyết điểm: "passenger seated next to are rude"
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Ưu: "Everything is perfect"
Ưu: "On time. No problems"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Khuyết điểm: "Our flight was delayed from Hyderabad to Doha and they did not allow us to board the flight as connecting flight from Doha to Dallas would have been left. They did not have seats for next day , the earliest we could go was 2 days later. They did not apologize or compensate for delay."
Ưu: "Great crew and front desk"
Ưu: "The service was fantastic"
Khuyết điểm: "Screaming babies. But hey, great flight"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Same as above."
Khuyết điểm: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Ưu: "Cabin crews were politie"
Khuyết điểm: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Ưu: "Incredibly attentive service"
Khuyết điểm: "Internet service didn’t work. Also waiting for can refund because of unannounced 12 hour delay on the outbound flight."
Khuyết điểm: "Food was awful and two out of four family members have been sick. One on each flight"
Ưu: "It has good sized toilets"
Khuyết điểm: "Snacks and candy served we're of low quality. No prayer facilities inside the plane. They didn't allow me to pray though I got some empty spot to do so. They brought the issue of safety. While fasten seat belt sign was on I found people standing, walking, using toilet etc but air Crew did never brought up the issue of safety."
Ưu: "The convenience because it goes to Nagpur directly"
Khuyết điểm: "A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur"
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Khuyết điểm: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Ưu: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Khuyết điểm: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "'Low cal meal for you?' Sorry embarrassing. Nothing low cal really bread butter potato corn thing ... kinda gross, just ate rice which is not low cal. Still waiting for my luggage ... driver will now have waited over an hour... sorry ..."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Khuyết điểm: "Nothing as such"
Khuyết điểm: "Boarding in India is never smooth, no difference here"
Ưu: "The crew were so nice. But flights are very long, and coach is incredibly crowded & uncomfortable. Beverage service is frequent and generous with a good variety of fruit juices, soft drinks, red or white wine, etc."
Khuyết điểm: "Using the video screen is a mystery tour - badly programmed. The Doha airport is an architect's Ego Trip and badly laid out, extremely long walks to get anywhere, ferocious prices for anything (carry snacks for your layover!). The smoking lounge doesn't even have a proper exhaust system so smoke permeates the terminal in the vicinity. Plus 4 bar stools hogged by rude, arrogant young Arab men who have NO respect or consideration for elders, disabled, etc. Incident with boarding passenger in Saigon was VERY badly handled & delayed departure over an hour, risking connections for a number of passengers. They cannot handle things well, yet crew is basically nice, kind. Food is AWFUL; saving grace is fresh fruit, roll & butter, yoghurt - the nice little side dishes."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "On time, clean and joyful"
Khuyết điểm: "N/A"
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Horrible food snd mostly chicken or beef choice no seafood of veggie choice"
Khuyết điểm: "Seats and food"
Ưu: "The crew is always great."
Khuyết điểm: "They can’t really do anything about this, but babies screaming all around me made the flight pretty terrible. Infants shouldn’t be flying. My god"
Ưu: "Nothing. Will never fly with emirates again"
Khuyết điểm: "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
Ưu: "Just such a smooth journey."
Ưu: "Excellent flights in all respects."
Ưu: "Seat was very comfortable."
Khuyết điểm: "Everything was good, one little thing, just had to wait for crew member to respond to the bell."
Ưu: "Flight was quicker than expected"
Khuyết điểm: "Food and the attendants"
Khuyết điểm: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
Khuyết điểm: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Khuyết điểm: "Boarding in Luanda is horrible!!! Service on board not good.. to slow and food not good as well."
Ưu: "Great crew and comfortable seats"
Ưu: "Information from the captain"
Khuyết điểm: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Ưu: "Excellent service and smooth take off!"
Ưu: "The service"
Khuyết điểm: "Nothing wrong"
Ưu: "Air vents over seat, excellent entertainment and good food, comfortable seat. this route doesn’t seem to be too full for the long Hall flight"
Khuyết điểm: "No foot rest - limited ability to upgrade."
Ưu: "Nothing. Bad crew."
Khuyết điểm: "No option for vegetarian food on the menu. I had booked vegetarian meal option when I booked tickets, but by the time they got to my seat, I was told there is no more veggie meal left.. it happened with both dinner and breakfast. I asked the flight attendant to substitute some fruits for the egg, so that I can eat something. They said at 30000 feet altitude, the options were limited. I told him, so are my options limited, and running out of veggie food is not my problem, when I had booked veggie meal at 30000 feet and a flight duration of 16 hours. The attitude of one flight attendant "Ahmed" was horrible. He was never helpful, mean to passengers and would not offer any solution to any problem... I was travelling with an infant, and he refused to fill a bottle of water to prepare milk, and said that I had to wait until they finished their ongoing service.."
Ưu: "Nothing to like"
Khuyết điểm: "The Emirates and the crew they are rude not a good plane to travel with they charge me $700 more rude service I hate the service I made a big mistake taking that plane"
Ưu: "The service, food and boarding were all excellent. It brought back the joy of flying like what used to know in the 80s."
Khuyết điểm: "None"
Ưu: "I enjoyed the service on board including the stability of the plane"
Ưu: "Overall experiance."
Khuyết điểm: "Nothing specially."
Ưu: "The staff were very courteous, especially Iliya. The onboarding staff were very friendly. I will definitely fly emirates again"
Ưu: "It was a good flight and was able to rest a bit."
Khuyết điểm: "Seat size is horrible. Will not be flying Emirates next time, instead will fly Qatar."
Ưu: "The whole experience from boarding at DXB to landing at SEA was excellent. Crew was very friendly and patient and food was great."
Khuyết điểm: "We had several friends who made the same trip on other airlines and were not hassled about visas. We had all of the documentation that we were told to have by our friends and by travel agents... Emirates did not accept this and did not let us travel and refused to refund or change our tickets. Disappointment does not even begin to describe the emotion of losing this once in a lifetime opportunity."
Ưu: "Emirates is still the best option for travel from Seattle to South Asia. Flight time is convenient and boarding process is flawless as always,"
Khuyết điểm: "In flight meal service and staff attention is not the same as a few years ago. The fees on advance seat selection is ridiculous. After spending close to two grand on a return ticket, Emirates wants me to spend another 40 bucks each way to heya seat of my choice ?"
Ưu: "spacious aisles, friendly stewardesses"
Khuyết điểm: "4 hour delay and a missed connecting flight because of that delay."
Khuyết điểm: "This seemed far different from emirate flights that I'm used to. Over the years their service has decreased but the 1 meal and sub-par snack I got for an 8.5hr flight was poor, likened to a budget airline. This is the second flight recently I've been on that the drinks come so long after the meal you don't even get to enjoy your cola with the meal. The first food cart should have colas if there won't be another cart to come along until 30+ minutes later. I also expected Emirates to provide an eye patch, an 8 hr+ flight in the night time hours in worthy of an eyepatch. Budget airlines do not provide this, but I expected Emirates to. Lastly, I don't think it's necessary to hand out a menu indicating there is something to look forward to when the food is of quite poor standards for Emirates, standard for all other airlines. Maybe the Durban to Dubai route stocks he flights with less experienced crew, this is the impression I got; a much less refined group of people on the plane."
Khuyết điểm: "Crew woke us up to ask us if we wanted food. I've only ever been woken up before for safety reasons (seat belts, etc) We were not impressed with the arrival in Dubai. We came in a large plane and had to deplane very far from the terminal onto buses, down a long set of stairs. They did not send enough buses so we waited on the hot outside stairs for about 15 minutes. It took us a full 45+ minutes from landing to get to the actual terminal. We were grateful we had a long layover or we would not have made our connecting flight!"
Ưu: "Better food Meals were bland"
Khuyết điểm: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Ưu: "Everything i mean whats there not to like ?"
Ưu: "Same excellent service and quality as the flight from Boston to Dubai. Flight was on time. Everything went very smoothly."
Khuyết điểm: "The passenger next to me had a bad cough during the whole flight. Wish I could have moved."
Ưu: "I love Boeing 777s."
Ưu: "Everything was very nice,, one of the nicer flights i have had in a long time and i fly often,, it didnt hurt that the flight was nearly empty,, so i had basically the whole section in the back to myself,, aside from that, the seating was comfortable and more roomy than others,, and the entertainment system was quite nice,, good sound,, larger hd screen and wide selection of programming,, also very convenient inputs for powering up"
Khuyết điểm: "the bathroom smelled like pee and i was the first one to use it on the flight,, so perhaps some better cleaning maintenance and some type of air freshener"
Ưu: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Ưu: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Khuyết điểm: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Ưu: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Khuyết điểm: "The flight was delayed ~10 minutes boarding and I would have appreciated announcements to update the passengers with what was going on / the status of the flight."
Ưu: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
Khuyết điểm: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
Khuyết điểm: "Seats were old and in row 44 & 45 would not reclineand others reclined too far."
Ưu: "The airline still runs like a well-oiled machine. Everything is efficient and staff are courteous. Flights are on time and reliable. DXB airport is easy to navigate. New on-board headphones design is an improvement."
Khuyết điểm: "Cost saving cuts are evident around every corner. No more night mask, flight socks and toothbrush. No more hot lemon towel upon boarding (only towards end of flight). Food tray is smaller and more compact than before, turns Dinner into a game of Tetris (although, not a fun 'game'). Flights aboard A380 are much more comfortable than in Boeing 777."
Ưu: "The new A380 flight is very comfortable. The leg room even in economy was great."
Khuyết điểm: "The in flight crew service was absolutely terrible. I was shocked to receive this kind of service by Emirates. I did not receive any assistance by the crew members even after pressing the call button and waiting for over 20 mins. Finally I had to get up and help myself. This was not just once but twice in a single flight. One of the stewards serving my area seemed very curt. The food was also terrible. My chicken dish was cold and very dry. Even the side bread was like a rock. The coffee that was served after the meal was cold. This kind of service is unacceptable on a 16hr trans Atlantic flight. Overall very disappointed with Emirates."
Ưu: "The Crew was nice"
Khuyết điểm: "food"
Ưu: "Inflight entertainment"
Khuyết điểm: "Long layover"
Ưu: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Khuyết điểm: "They collect headsets too early."
Ưu: "Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!"
Ưu: "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
Khuyết điểm: "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
Ưu: "Quick boarding and was on time. Crew were attentive and kind"
Khuyết điểm: "14 hrs is still a long flight and the movie selections were just OK"
Ưu: "Good food, great seats, nice movies"
Khuyết điểm: "Offer water once more, later on in the flight"
Ưu: "It didn't crash."
Khuyết điểm: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Ưu: "Great food, nice crew."
Ưu: "Food was okay"
Khuyết điểm: "The movie selection was dated."
Khuyết điểm: "Staff is great!"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Food and service was excellent"
Khuyết điểm: "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
Ưu: "I slept like a baby the whole way!"
Khuyết điểm: "I don't care for the food. It upsets my stomache."
Khuyết điểm: "Delayed for 4 hours"
Ưu: "Typical airline"
Khuyết điểm: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
Ưu: "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
Khuyết điểm: "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
Khuyết điểm: "It was freezing cold in the airplane."
Khuyết điểm: "Nothing"
Ưu: "Business class seats are a lot more comfortable than earlier versions."
Ưu: "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
Khuyết điểm: "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
Khuyết điểm: "I don't like the first come first serve boarding system its chaos out there"
Ưu: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Khuyết điểm: "Sat on the plane for over 1 hour waiting for connecting flight."
Ưu: "Crew was nice."
Khuyết điểm: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Khuyết điểm: "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
Ưu: "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
Khuyết điểm: "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
Ưu: "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
Khuyết điểm: "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
Ưu: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Khuyết điểm: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Ưu: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ưu: "the service of the onboard crew"
Khuyết điểm: "the flight was delayed"
Ưu: "Crew was very helpful"
Khuyết điểm: "Turbulence"
Ưu: "A friendly professional crew"
Khuyết điểm: "Food could be better. Was comparatively less quality."
Khuyết điểm: "Nothing"
Ưu: "Good selection of in-flight movies. Liked the TV screens in the back of the seat in front of each passenger. Departure and arrival on time with no delays."
Khuyết điểm: "Excessive announcements in both Korean and English. Seats VERY uncomfortable. Flight attendants made everyone put down their window shades and did not give the option for people to make up their own minds. In flight meals, while hot and included in the ticket price, were not the greatest."
Ưu: "I loved that I had plenty of space to stretch my long legs. Also, there was enough space between the seat in front of me even when they were in reclined position. Nothing was too close in my face."
Khuyết điểm: "Not applicable"
Ưu: "The crews are friendly and Helpful staffs."
Khuyết điểm: "Chairs is not comfortable. It so hard!!!"
Ưu: "Spacious room leg."
Khuyết điểm: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
Ưu: "Attentive flight attendants"
Khuyết điểm: "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
Ưu: "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
Ưu: "Asiana airline service was great. Attendants were so kind and gentle."
Ưu: "Good food, polite crew, efficient and flexible with baggage."
Khuyết điểm: "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
Ưu: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Khuyết điểm: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "Crew very polite and nice."
Khuyết điểm: "Plane was too hot, very uncomfortable. Entertainment was very limited."
Khuyết điểm: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Khuyết điểm: "There was no obvious way to request a special meal using the AsianaAirlines website."
Ưu: "everything was great"
Khuyết điểm: "not much selection of entertainment."
Khuyết điểm: "No drinks except for water were served. It was terrible."
Khuyết điểm: "I wad so confused. I wonder Why your call centers registered in korea, china and u.s in lost service always? Instead of me, a hotel manager talked with call center after so many trying. But just told her it was my fault and you cut the call. I think your customer service team helped me more proper and instantly. But I was so sorry because your team just tell me to cancel and to rereserv again. Of course It was one of the solution I agree. If I buy the other ticket. I can get a boarding pass with my name is on it with rightly wrritten. Beyond reponsibility, please think about my side in china. I hope you check about my comment and to think about your attitude. To consider your side, Just send you message individually. Thanks"
Ưu: "Staff was good!"
Khuyết điểm: "Food, entertainment, seats"