Ticketing too slow processing,takes 1 hour 30 minutes waiting
Khuyết điểm: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Khuyết điểm: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Ưu: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Ưu: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Khuyết điểm: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
Khuyết điểm: "More movies."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Ưu: "Smooth take off & landing! Great entertainment!"
Khuyết điểm: "Food, not enough. Snack is not good."
Ưu: "Free food!"
Khuyết điểm: "N/A"
Khuyết điểm: "A booking number of two seats should be put together. This is the first time I experience this, and I booked premium tickets."
Ưu: "Cabin crew very nice."
Khuyết điểm: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Khuyết điểm: "It’ was awesome"
Ưu: "It was a quick flight to my home country!"
Khuyết điểm: "People abuse the wheelchair policies although they are physically fine."
Ưu: "On time."
Khuyết điểm: "Little chilly in cabin"
Ưu: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Khuyết điểm: "The dining options were ok, not particularly wonderful, but overall pretty good."
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Ưu: "The service was great, flight left 10 minutes early."
Ưu: "First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants..."
Khuyết điểm: "Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended."
Khuyết điểm: "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Ưu: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Ưu: "I slept all the way"
Khuyết điểm: "Smaller seat now with emergency seat"
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Ưu: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Khuyết điểm: "Nothing"
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "Good in flight entertainment options, overall smooth flight, take off and landing."
Khuyết điểm: "Lots of kids screaming and running around the plane."
Ưu: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Khuyết điểm: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Khuyết điểm: "Too long. No ones fault."
Khuyết điểm: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Ưu: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Khuyết điểm: "Other than taking a flight that was way too long for my legs nothing. It's a great airline."
Ưu: "Fast check in"
Khuyết điểm: "Could not accommodate last minute request for vegetarian meal"
Khuyết điểm: "Very shock during flight."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Great customer service and friendliness"
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Ưu: "Staff is alright."
Khuyết điểm: "Bad bad bad I book so 2 or 3 months early but I can't even choose my own seat in the front row. After my connection from taipei to Vietnam they don't even put me and my husband sit together."
Ưu: "Spacious economy seats, tasty airline food. Professional crew and staff"
Khuyết điểm: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Ưu: "The plane was even nicer than the one from Seattle roomier cleaner no real complaints"
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
Qatar airlines is good to me. No complaints. Great service and great people
Exceptional in every sphere of flight services the best in the world 🌎🌎🌎
It was hot inside the plane and the boarding was very crowded. But the seat comfort, and entertainment are spectacular
Flight was delayed at IAD Washington. Passengers were anxious as there was delay announcing about it.
courteous flight attendants, great food, diligent attention to requests, clean, love entertainment options and the consistent notice of the planes advancement of flight(status of flight progress)
Ưu: "Amazing crew. Very attentive to passengers and genuinely nice."
Ưu: "Very pleasant and comfortable flight with QA."
Khuyết điểm: "Nothing"
Ưu: "crew was very sweet"
Khuyết điểm: "food and wine options were terrible"
Ưu: "The purser and the business class cabin attendants were amazing. Great choice of meals. Fantastic experience"
Khuyết điểm: "Nothing."
Ưu: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Khuyết điểm: "I wish you can do something for me Because the tickets is really expensive"
Ưu: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Khuyết điểm: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Ưu: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Khuyết điểm: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Ưu: "Nice crew, 1 hr free WiFi"
Khuyết điểm: "Significant delay on jetway, temps uncomfortable,"
Ưu: "Plenty of beverage service and food was very good."
Khuyết điểm: "The other passengers were often rude and uncivilized. I guess Qatar couldn’t do anything about this."
Khuyết điểm: "better food"
Ưu: "Everything ,good service ,friendly crew affordable rates"
Khuyết điểm: "Nothing"
Ưu: "Great service onboard!!"
Khuyết điểm: "Checkin at Zurich!!!Waited two hours in line to weigh in... Staff was friendly but not enough staff"
Ưu: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Khuyết điểm: "The food. Hire a chef that knows how to make the food palatable."
Ưu: "The service was fantastic"
Khuyết điểm: "Screaming babies. But hey, great flight"
Ưu: "Passengers with kids up To ten yrs should be boarded with passengers with infants...otherwise excellent service...i like flying with Qatar airways.."
Khuyết điểm: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Ưu: "The food and service was wonderful! Easy smooth flight, made 9 hours fly by!"
Ưu: "The food and the crew were excellent. Highly recommend the chicken massals"
Khuyết điểm: "The seats in economy class were a little too close for comfort"
Khuyết điểm: "Connecting Qatar flight should have been held, instead wen had to spend 9 hours in the airport until next flight"
Ưu: "Cabin crews were politie"
Khuyết điểm: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Khuyết điểm: "Nothing."
Ưu: "The THOUGHT it would be a nice flight than usual from Asia to the USA, but it wasn't. Doha Airport was an interesting stop early I'm the morning"
Khuyết điểm: "No outlets on either flight or in the airport so can't use electrics for almost the entire trip. The seats are extremely narrow to the point out of unprobabability to have your own space even if sitting next to regular build person. Food was only ok and service was below average with trash often not collected and needing to request water etc"
Khuyết điểm: "Seat not very good"
Ưu: "Films Service"
Khuyết điểm: "Not enough films"
Ưu: "Films Service"
Khuyết điểm: "Not enough films"
Khuyết điểm: "Good service"
Khuyết điểm: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Khuyết điểm: "Food was awful and two out of four family members have been sick. One on each flight"
Ưu: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Khuyết điểm: "Did not know what Vegetarian Jain meal should taste like! Even goats and sheep woud not have liked the taste of this special meal. Fortunately, cabin crew member was kind enough to give me a regular Hindu veggie meal rather than my pre-selected Vegetarian Jain meal (VJML) - DO NOT CHOOSE VJML on Qatar, unless you wanna faint from the horrible food! The tray was dirty! Co-passengers in the row behind me were also complaining The audio lead of my headphone would not go into the outlet in the seat armrest! So I had to use audio from neighboring (empty) seat and sync it with video from screen for my seat. What a pain!"
Ưu: "I had high hopes flying Qatar Airways for the first time but I suppose they are bound to have the same uncomfortable planes as everyone else now."
Khuyết điểm: "I was annoyed that I could not put my carry on items in the bin above my seat. I was in front of the bulkhead so there was no other place to store my items except the overhead bin and the flight attendant took the space in my bin for some baby items she thought she might need for another passenger. I had to store my personal items away from my seat."
Ưu: "Flight was very comfortable and a pleasant ride"
Khuyết điểm: "food service could be a bit more prompt"
Ưu: "Food for kids wasn't great my kids did not eat while traveling more food choices like fruits and cereal and milk and stuff would have been much better please take a look at kids nutrition chart and popular food for kids I think need attention I have a lot food service mangament experience and own one now thanks"
Khuyết điểm: "N/a"
Ưu: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Khuyết điểm: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Ưu: "They had a surprise business class update waiting for me. Wonderful experience."
Khuyết điểm: "Nothing"
Ưu: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Ưu: "Crew was fantastic! Food was above average."
Khuyết điểm: "Qatar Airways needs to abandon its draconian policies and disconnected, overy segregated procedures. Also, an allegedly five-star airline needs to upgrade aircraft which would make FlyDubai blush. No entertainment guys? Really?"
Ưu: "Absolute epic flight in the midst of the COVID-19 crisis. Thank you all the crews. You’ve done amazing job!"
Ưu: "Had a row to myself, crew was extremely attentive. Due to a lack of passengers, the crew was even able to anticipate many of our needs before we voiced them."
Khuyết điểm: "My first headphones didn't work and the pull out tray in my row had a bit of left over food crusted on to it."
Ưu: "Quick boarding and was on time. Crew were attentive and kind"
Khuyết điểm: "14 hrs is still a long flight and the movie selections were just OK"
Ưu: "Good food, great seats, nice movies"
Khuyết điểm: "Offer water once more, later on in the flight"
Ưu: "It didn't crash."
Khuyết điểm: "Food. Temperature. Toilet. Humidity in the cabin. All were the worst."
Ưu: "Great food, nice crew."
Ưu: "Food was okay"
Khuyết điểm: "The movie selection was dated."
Khuyết điểm: "Staff is great!"
Khuyết điểm: "More subtitled movies in English."
Ưu: "Food and service was excellent"
Khuyết điểm: "No wifi, the entertainment unit required a dual jack head phone set and I couldn’t use my noise canceling headphones. Also had to pay 150 dollars for my 2nd bag. Way too expensive!"
Ưu: "I slept like a baby the whole way!"
Khuyết điểm: "I don't care for the food. It upsets my stomache."
Khuyết điểm: "Delayed for 4 hours"
Ưu: "Typical airline"
Khuyết điểm: "The flight was delayed but no one was able to provide a clear answer why. The communication was horrible. 3 hr delay"
Ưu: "The entertainment had a good selection, although the headphones and connection on the armrest wasn't perfect. Also the food had a pretty good selection."
Khuyết điểm: "The discomfort of being on such a long flight. Hard to be comfortable. And unable to sleep for any stretch of time."
Khuyết điểm: "It was freezing cold in the airplane."
Khuyết điểm: "Nothing"
Ưu: "Business class seats are a lot more comfortable than earlier versions."
Ưu: "It’s difficult to choose what part of the flight was the best, but the overall experience will make me come back for more. The check-in process took very little time. The flight staff was friendly and courteous and had a smile throughout the flight. The lighting was so much brighter than with the first and second legs of my flight and the plane was very clean, to the point where one could eat off the floor. the in-flight entertainment, clothes rack, charger, and remote controller were all right in front of you instead of being tucked in by your side. The food quality was savory and refreshing. I should have asked for a second meal as it was that good even for a short economy flight."
Khuyết điểm: "the salad and desserts were excellent, as was the chicken and rice, but I would have appreciated a choice for my main menu selection."
Khuyết điểm: "I don't like the first come first serve boarding system its chaos out there"
Ưu: "Flight attendants were pleasant. Plane looked clean and in good condition. Seat comfort was okay."
Khuyết điểm: "Sat on the plane for over 1 hour waiting for connecting flight."
Ưu: "Crew was nice."
Khuyết điểm: "Seats not comfortable & smelled like vomit. Small selection on entertainment system."
Khuyết điểm: "Ticketing phrase I had a hard time tracking booking that it became frustrating until my son helped me!"
Ưu: "We liked the efficiency with which everything went. It was smooth from check in to arriving at destination."
Khuyết điểm: "On the plane the stewardess were always behind the curtain in the prep centers. They were always polite and efficient when asked for anything but did not seem accessible in the way other airlines do it. Everything was still very good overall. Thank you,"
Ưu: "Cleanliness, friendliness and calm flight. Food selection in Economy was limited but quality of Korean offerings was good."
Khuyết điểm: "Some restrooms were not supplied properly. Would have appreciated hot towel or other refreshment before landing after 12 hour flight."
Ưu: "The service was top-notch, and so was the food. On my flight from San Francisco to Korea, things were just fine, Though I wish I had the window seat that was actually adjacent to the window, and not separated from the window by a desk/table arrangement. Aside from that, everything was grand."
Khuyết điểm: "The flight from Korea to Bangkok was a different story. The seats resembled those you would find in premium economy on other airlines. While the food and service were good, the entertainment was abysmal. Basically, you were watching TV with poor quality reception and no ability to choose what you wanted to watch other than flipping through the channels to see what was already on. Although this was nearly a seven hour international flight, The entertainment package felt like something you would encounter on a cheap charter bus to Vegas. If I knew this was the aircraft I would be taking, I would never have booked on Asiana. The flight to Bangkok was really substandard."
Ưu: "This airline and this model of aircraft (Airbus 380) makes a 14 hr transpacific flight almost enjoyable! We've flown this route numerous time and this was by far the most comfortable experience"
Ưu: "the service of the onboard crew"
Khuyết điểm: "the flight was delayed"
Ưu: "Crew was very helpful"
Khuyết điểm: "Turbulence"
Ưu: "A friendly professional crew"
Khuyết điểm: "Food could be better. Was comparatively less quality."
Khuyết điểm: "Nothing"
Ưu: "Good selection of in-flight movies. Liked the TV screens in the back of the seat in front of each passenger. Departure and arrival on time with no delays."
Khuyết điểm: "Excessive announcements in both Korean and English. Seats VERY uncomfortable. Flight attendants made everyone put down their window shades and did not give the option for people to make up their own minds. In flight meals, while hot and included in the ticket price, were not the greatest."
Ưu: "I loved that I had plenty of space to stretch my long legs. Also, there was enough space between the seat in front of me even when they were in reclined position. Nothing was too close in my face."
Khuyết điểm: "Not applicable"
Ưu: "The crews are friendly and Helpful staffs."
Khuyết điểm: "Chairs is not comfortable. It so hard!!!"
Ưu: "Spacious room leg."
Khuyết điểm: "Crew assistance. I'm a seniour citizen, but no one even volunteered to help me with my bags. 1.While checking-in in Manila airport, those 2 young guys at the counter were just watching me lift those heavy bags on the scale. Had to ask them if thay can assist me. 2. Inside the plane, I asked the stewardess to help me with my carry on to be placed overhead. She asked me to help her cause she was too weak even to close the doors of the compartments."
Ưu: "Attentive flight attendants"
Khuyết điểm: "No individual or directional air nozzle. No personal hygiene kit in lavatory for tooth brush, No power source"
Ưu: "Roomy seats and comfortable. Nice staff. We definitely recommend to our friends to fly with this airline."
Ưu: "Asiana airline service was great. Attendants were so kind and gentle."
Ưu: "Good food, polite crew, efficient and flexible with baggage."
Khuyết điểm: "All of our 4 Asiana flights left late and arrived late, making us miss one connection on the way to Japan. We luckily allowed a lot of extra time going home because our flight was more than an hour late again."
Ưu: "They have a mom line, which is awesome but my husband was gold so we didnt need it, but As a mom of 2 I appreciate that! Smooth check in."
Khuyết điểm: "Staff not as engaging as others, very little communication because I only spoke English?, but pleasant enough. As with all flights, no leg room."
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "Crew very polite and nice."
Khuyết điểm: "Plane was too hot, very uncomfortable. Entertainment was very limited."
Khuyết điểm: "When I missed a flight due to a missed connection this airline refused to rebook my flight directly. I had to go through just flying.com who were just as incompetent. I will never use KAYAK, justfly, nor Asiana airlines ever again. Poor customer service."
Khuyết điểm: "There was no obvious way to request a special meal using the AsianaAirlines website."
Ưu: "everything was great"
Khuyết điểm: "not much selection of entertainment."
Khuyết điểm: "No drinks except for water were served. It was terrible."
Khuyết điểm: "I wad so confused. I wonder Why your call centers registered in korea, china and u.s in lost service always? Instead of me, a hotel manager talked with call center after so many trying. But just told her it was my fault and you cut the call. I think your customer service team helped me more proper and instantly. But I was so sorry because your team just tell me to cancel and to rereserv again. Of course It was one of the solution I agree. If I buy the other ticket. I can get a boarding pass with my name is on it with rightly wrritten. Beyond reponsibility, please think about my side in china. I hope you check about my comment and to think about your attitude. To consider your side, Just send you message individually. Thanks"
Ưu: "Staff was good!"
Khuyết điểm: "Food, entertainment, seats"
Khuyết điểm: "It was a great experience"
Ưu: "Every thing amazing"
Khuyết điểm: "This trip really excellent Thank you Turkish Airlines"
Khuyết điểm: "The Ground crew didn’t know how to add a bag"
Ưu: "The food and the entertainment"
Khuyết điểm: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Ưu: "Food and service is excellent. Istanbul lounge is great."
Khuyết điểm: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The crew was excellent, the food good."
Khuyết điểm: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Ưu: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Ưu: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Khuyết điểm: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Ưu: "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Khuyết điểm: "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Ưu: "Professional and friendly staffing, comfortable flight."
Khuyết điểm: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Khuyết điểm: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Khuyết điểm: "Enjoyed the hotel stay on the long layover"
Ưu: "Will definitely fly Turkish Airlines again!"
Khuyết điểm: "No being able to rebook!"
Ưu: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Ưu: "love the food and the crew service."
Khuyết điểm: "Aircon could have been better. Someone got sick during the flight because of that."
Ưu: "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
Khuyết điểm: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Ưu: "Lots of crew members Pay attention Food was good"
Khuyết điểm: "The boarding was chaotic"
Ưu: "The food and entertainment on the plane"
Khuyết điểm: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Khuyết điểm: "1- bad service 2- bad attitudes 3- Always DELAYS 4- lost the bag"
Ưu: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Khuyết điểm: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Khuyết điểm: "The flight was cancelled so that's it!"
Ưu: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Khuyết điểm: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Ưu: "The service was okay."
Khuyết điểm: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Khuyết điểm: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Khuyết điểm: "Terrible connections. Long delays. Truly awful"
Ưu: "The food.."
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Khuyết điểm: "The bording process, the customer service and attention."
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Ưu: "Checkin and time"
Khuyết điểm: "Food was meh."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "It got me to the next airport alive"
Khuyết điểm: "There was not much to watch on tv and not enough alcohol"
Ưu: "Excellent service, excellent food, very friendly crew"
Khuyết điểm: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Ưu: "A great example of excellent service. The entertainment system really couldn't be beat."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Ưu: "Loved the leg room and movie/live TV selection"
Khuyết điểm: "Nothing."
Ưu: "Had emergency exit row with plenty of leg room"
Khuyết điểm: "Nothing"
Ưu: "The friendly atmosphere, and the choice of food and drink."
Khuyết điểm: "Nothing was wrong"
Ưu: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Ưu: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Ưu: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"
Khuyết điểm: "Smelly and disorder"
Ưu: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Khuyết điểm: "It takes a bit long to complete all processes"
Khuyết điểm: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Ưu: "Smooth. Polite. Delicious"
Ưu: "Very friendly crew, very clean cabin, very comfortable seats"
Ưu: "The audacity of your gross negligence in a time of global pandemic."
Khuyết điểm: "Any semblance of social responsibility or ethical behavior."
Ưu: "The crew, leg room with seats! The flight crew was extremely nice!!!!"
Khuyết điểm: "Everything was pleasant....I wouldn’t change anything."
Khuyết điểm: "Food is a joke"
Ưu: "Crew was very friendly and attentive. Seats were very tight and uncomfortable, specially for a 6’3 tall person!"
Khuyết điểm: "Boarding could be a little bit more organized"
Khuyết điểm: "Better Communication from Lufthansa"
Khuyết điểm: "Confortable seats"
Ưu: "Crew was great."
Khuyết điểm: "Check in time took a very long time with a boarding pass."
Ưu: "Spacious seating, easy access to charging plug and good movies."
Khuyết điểm: "Boarding is never fun, why not do back first?"
Ưu: "Nothing at all"
Khuyết điểm: "They cancelled my ticket because I missed the second leg of the flight. They didn’t even offer me an option and told me to find my own flight home. I had to pay $1100 on another airline to fly home tomorrow. I will NEVER use Lufthansa again"
Ưu: "for the first time ever, my kid ate the airplane food, and it was because it was good. the service was really good and the staff outstanding."
Khuyết điểm: "Te cabin pressure gave us headache. always happens with the A380 though."
Ưu: "Crew, boarding, seat"
Khuyết điểm: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Ưu: "Great hospitality"
Khuyết điểm: "Delayed"
Ưu: "Everything was great. Not a single downside. Easy to follow announcements on connection, punctual and nice aircraft."
Khuyết điểm: "Nothing."
Khuyết điểm: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Ưu: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Khuyết điểm: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."
Ưu: "Clean, polite and cheerful staff, good food conveniently offered, on time, decent in-flight entertainment."
Khuyết điểm: "NA"
Ưu: "great airport and ease of check in and quickness on boarding flight."
Khuyết điểm: "boarding everyone all at once creates long unnecessary lines when staggered boarding would help"
Ưu: "Getting a text alert so I didn't waste my time going to the airport"
Khuyết điểm: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Ưu: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Khuyết điểm: "Service! Comfort!!"
Khuyết điểm: "Flight was delayed twice. 3 hour trip took 15 hours."
Ưu: "Arrived with enough time for me to connect to my international flight."
Khuyết điểm: "Boarding had no clear order. Had an international connecting flight and by the time I needed to board, there was no room in the overhead and I had to check my luggage. The airline should provide a vegan snack option for customers."
Khuyết điểm: "I was very irritated and angry about the checking in procedure at Charles de Gaulle airport in Paris. Lufthansa representatives were extremely slow and inefficient. I already performed the check in online. What is the purpose of online check in if I had to wait in line almost an hour only to drop off my luggage???!! Very unpleasant experience."
Ưu: "The food for the morning was a white chocolate cranberry cookie which was delicious"
Khuyết điểm: "Our plane was 30 mins late and the terminal was right next to security so we couldn’t hear them when they spoke the English or French on the PA system about us being delayed. We just barely made our connecting flight and our next flight was way better in service. Our luggage didn’t make the connection and hoping that all our precious cargo from our anniversary trip made it. The flight attendant told us we had enough time to make it to our next flight but I honestly ran from one point of the airport to the other. The staff said it wasn’t that far and no checkpoints to go through - this information was false."
Ưu: "Still thinking about it."
Khuyết điểm: "I didn't like that there was no organization. People just flooded the gate like animals.."
Ưu: "The crew was kind and helpful and the movie selections, food, and seats were all great."
Ưu: "Flight went well."
Khuyết điểm: "Frankfurt airport is large and complex. Takes some effort to negotiate from one flight to another."
Khuyết điểm: "Expect to pay $85 euro for a carry on bag that they will ask you to check in. This is our returning trip with the same set of bags for the round trip to Paris. At the gate we were asked to check in the other carry on bag which we bought right before the trip making sure it fit the new small size req. Still that was put into check-in. We ended up with no carry on luggages with us boarded. Only to find quite a lot of bags that are much bigger than ours were allowed to be in the cabin."
Ưu: "I was sleep the whole time"
Khuyết điểm: "It was okay"
Ưu: "Food was great. Good movies. Friendly staff!"
Khuyết điểm: "The television screens were very old and discolored."
Ưu: "Crew were all super polite and friendly"
Ưu: "Smooth flight. No delay, no unpleasant surprise."
Khuyết điểm: "The boarding process takes too long as people try to take too many things"
Ưu: "The flight was not fully booked."
Khuyết điểm: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."
Ưu: "Loved the little sandwiches!"
Khuyết điểm: "The check-in process in Paris was frustrating and slow. The boarding process was also a bit chaotic."
Khuyết điểm: "Great customer service!"
Ưu: "The flight was short and well organized, boarding relatively efficient, snack was just OK, service was nice and crew was very accommodating and seemed happy. Mobile boarding options worked well."
Khuyết điểm: "Snack could be better."
Khuyết điểm: "Old plane. Bad food. Small seats. Obsolete entertainment system. Hate United!"
Ưu: "phenomenal transfer from one flight to the next, thank you lufthansa"
Ưu: "made sure we didnt miss our connecting flight to denver after flight from paris was delayed. met us at landing and took us to immigration and gate"
Ưu: "Lovely crew."
Khuyết điểm: "Boarding process was unclear."
Ưu: "Food was pretty darn good, and the crew was very generous with drinks."
Khuyết điểm: "There was some metal box by my left foot that restricted my leg room even more than usual. But I'm not sure if there was anything that could have been done about that."
Ưu: "The leg room was definitely more than on a US flight, which I gravely appreciated."
Khuyết điểm: "Boarding was a bit chaotic -- no rhyme or reason . Pasta dish and chicken dish were both low quality."
Ưu: "Boarding and flight was on time"
Khuyết điểm: "Seats and comfort was heavily compromised in economy class"
Ưu: "All the services were great."
Khuyết điểm: "Everything was perfect."
Ưu: "Smooth Ride Stewardesses"
Ưu: "Fast on ant off"
Khuyết điểm: "Not enough hip or leg room which is somewhat usual, but recent flights with United are much better"