Ticketing too slow processing,takes 1 hour 30 minutes waiting
Khuyết điểm: "I did not fly out that night due to the covid testing needed. We bought the ticket November 11 it did not say we needed to get tested before flying When we went to check in there was a long line because a lot of people that was flying out did not know also about getting tested before flying Eva employees said that this protocol started December 1st if that’s the case why didn’t they email travelers that bought tickets before December 1st And let them know that covid19 test needed. Also at check in we were inline for 2 hours just to let us know we couldn’t fly out they should have a Monitor saying “ ATTENTION PASSENGERS IF YOU DON’T HAVE COVID-19 TEST RESULTS IN HAND YOU CANNOT A BOARD.” So that people didn’t half to stay in line for so long."
Khuyết điểm: "First time flying with EVA and was better than I expected. Crew was super friendly. I had a layover and flight was always on time."
Ưu: "The crew was exceptional! They were very friendly and helpful. The food was much better than I expected. The overall experience was great!"
Ưu: "To actually catch the flight BUT it was cancelled leaving me having to buy another $AUD666 ticket DISGRACEFUL BY BUDGETAIR AND EVA!!"
Khuyết điểm: "For EVA to GIVE me a REFUND KAYAK can HELP me get a refund"
Khuyết điểm: "More movies."
Khuyết điểm: "The cabin crew was rude and the food ran out. The entertainment did not work. Plus we were over an hour late once we finally got off the plane"
Ưu: "Smooth take off & landing! Great entertainment!"
Khuyết điểm: "Food, not enough. Snack is not good."
Ưu: "Free food!"
Khuyết điểm: "N/A"
Khuyết điểm: "A booking number of two seats should be put together. This is the first time I experience this, and I booked premium tickets."
Ưu: "Cabin crew very nice."
Khuyết điểm: "It is being overly picky of me but I had two pieces of bread, one very tasty but the other a bit dry and hard."
Khuyết điểm: "It’ was awesome"
Ưu: "It was a quick flight to my home country!"
Khuyết điểm: "People abuse the wheelchair policies although they are physically fine."
Ưu: "On time."
Khuyết điểm: "Little chilly in cabin"
Ưu: "I was lucky enough to have extra seats next to me so I slept well on the plane. I appreciated how friendly the stewardesses were, and also the ease of boarding, the prompt food service, and cleainess of the plane (and restrooms too)"
Khuyết điểm: "The dining options were ok, not particularly wonderful, but overall pretty good."
Ưu: "Crew was professional and entertainment was nice"
Khuyết điểm: "Delayed boarding and took off"
Ưu: "The service was great, flight left 10 minutes early."
Ưu: "First time to fly on EVA, heard lots of good reports about the airline. It was not bad but I expected more. Was nothing close the service you get on ANA, Thai Air or even Philippine Airlines. Smile once in awhile EVA Attendants..."
Khuyết điểm: "Food was the worst airplane food I’ve ever had. Entertainment and movie selection was not great. But it is geared more towards the Chinese market, maybe those movies are better. Crew was professional but cold as ice. Think I got one smile from a an Attended."
Khuyết điểm: "I was a bit surprised about their carry-on bag weight limit- a mere 7 kilos?"
Khuyết điểm: "Booked/ paid/ and got refused to fly by Evaair as they and Justfly didn’t process the ticket properly even after received money for a month. And they left all the stress to customer had to book another flight at the airport."
Ưu: "Even though the flight was only about 3 hours long, we were fed a full meal and shown a movie."
Ưu: "I slept all the way"
Khuyết điểm: "Smaller seat now with emergency seat"
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. There was not a vegetarian dinner available on this flight."
Ưu: "We were fed plenty of times, snacks and drinks always available, the crew was very kind and accommodating. They even had a vegetarian entree available for me!"
Ưu: "Nothing ."
Khuyết điểm: "Poor service ."
Ưu: "Service was neat Took of on time Good entertainment Barely felt the overseas flight"
Ưu: "The crew didn't their jobs well. They got everyone into the late arriving plane in no time. On flight service was good."
Khuyết điểm: "Food was kind of bland, not living up to the level I experienced on the first leg. No personalized entertainment systems."
Ưu: "I liked the service and the politeness of all the staff. The food and beverages were also great."
Khuyết điểm: "Nothing"
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Ưu: "Good in flight entertainment options, overall smooth flight, take off and landing."
Khuyết điểm: "Lots of kids screaming and running around the plane."
Ưu: "Food was good. On time boarding. Not like other airlines, seats have less space and no sockets to charge phones."
Khuyết điểm: "Not like other airlines, seats have less space and no sockets to charge phones. No entertainment."
Khuyết điểm: "Too long. No ones fault."
Khuyết điểm: "My tv was broken, so the charger didn't work. For a 14 hour that was awful."
Ưu: "I don't have kids, other people do. The attendants give each child a play package to keep them busy and bring out their food early to keep them from making a fuss. There's more than enough to keep adults busy; movies, games, shows, food"
Khuyết điểm: "Other than taking a flight that was way too long for my legs nothing. It's a great airline."
Ưu: "Fast check in"
Khuyết điểm: "Could not accommodate last minute request for vegetarian meal"
Khuyết điểm: "Very shock during flight."
Ưu: "Great costumer service"
Khuyết điểm: "Food wasn't spectacular"
Ưu: "Great customer service and friendliness"
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Ưu: "Staff is alright."
Khuyết điểm: "Bad bad bad I book so 2 or 3 months early but I can't even choose my own seat in the front row. After my connection from taipei to Vietnam they don't even put me and my husband sit together."
Ưu: "Spacious economy seats, tasty airline food. Professional crew and staff"
Khuyết điểm: "LAX boarding area was cramped but this was probably not an EVA Air issue but more a LAX airport issue. Had NO idea Tom Bradley even had such cramped gates"
Ưu: "The plane was even nicer than the one from Seattle roomier cleaner no real complaints"
Ưu: "Great service, comfy flight, free in-flight entertainment, good food"
Khuyết điểm: "It was a great experience"
Ưu: "Every thing amazing"
Khuyết điểm: "This trip really excellent Thank you Turkish Airlines"
Khuyết điểm: "The Ground crew didn’t know how to add a bag"
Ưu: "The food and the entertainment"
Khuyết điểm: "Boarding was late and they change the number of the gate without telling the passengers. The seats were uncomfortable."
Ưu: "Food and service is excellent. Istanbul lounge is great."
Khuyết điểm: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "The crew was excellent, the food good."
Khuyết điểm: "The entertainment system, in three out of four long flights, did not work. In the one that "worked", the sound was terrible and this made the experience totally unsatisfactory. A major airline should avoid this."
Ưu: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Ưu: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Khuyết điểm: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Ưu: "The flight was good. The food tasted great. They had some good movies I haven't seen yet. The flight attendants were constantly up and down the isles either giving you something or taking away trash. The leg room was sufficient."
Khuyết điểm: "The customer service on the phone and in person was completely unprofessional, rude and a bit uneducated. They yelled at me when I asked them "is there anything yall can do to fix this?". And then in person I watched them get out of their seats and yell at this older woman."
Ưu: "Professional and friendly staffing, comfortable flight."
Khuyết điểm: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Khuyết điểm: "In flight entertainment system was not functioning. Turkish refused to provide hotel in Istanbul as per their policy even after being told by Turkish employees in the USA and France that this would be provided due to my 20 hour layover. I will not fly Turkish again in the future."
Khuyết điểm: "Enjoyed the hotel stay on the long layover"
Ưu: "Will definitely fly Turkish Airlines again!"
Khuyết điểm: "No being able to rebook!"
Ưu: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Ưu: "love the food and the crew service."
Khuyết điểm: "Aircon could have been better. Someone got sick during the flight because of that."
Ưu: "Friendliness, attentiveness, food, clean bathrooms, and great wine selection. I would fly Turkish Airlines anywhere!!!"
Khuyết điểm: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Ưu: "Lots of crew members Pay attention Food was good"
Khuyết điểm: "The boarding was chaotic"
Ưu: "The food and entertainment on the plane"
Khuyết điểm: "The Turkish Airlines staff can be very rude, non-communicative in passing along information. They do not like you to ask questions nor do they want to answer your questions. They yell at you or just simply ignore you. No legroom. The crew did not mention that are flight was delayed prior or that we missed our connecting flight and what to do from there. I was given a hotel room during my layover but its in a scary neighborhood and it smells like sewage is nearby. The Grand Yavaz. The cheaper price is not worth the hassle. I can spend my good money elsewhere...i will be sure to warn others."
Khuyết điểm: "1- bad service 2- bad attitudes 3- Always DELAYS 4- lost the bag"
Ưu: "Crew service, as it was a big airobus, half plenty it was very comfortable to be there"
Khuyết điểm: "lateness at least 40 minutes, while nobody from staff I was worrying about corresponding flight,"
Khuyết điểm: "The flight was cancelled so that's it!"
Ưu: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Khuyết điểm: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Ưu: "The service was okay."
Khuyết điểm: "There was a woman sitting behind me with a loud child that kept kicking my chair."
Khuyết điểm: "Some of my electronics, clothing, and personal belongings were stolen from my luggage"
Khuyết điểm: "Terrible connections. Long delays. Truly awful"
Ưu: "The food.."
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "This was the return flight I skipped base on the horrible customer service I received on the first leg of the flight."
Khuyết điểm: "The bording process, the customer service and attention."
Ưu: "The entertainment choice ! Amazing !!"
Khuyết điểm: "They lost track of my suitcase. I just received it"
Ưu: "Checkin and time"
Khuyết điểm: "Food was meh."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "It got me to the next airport alive"
Khuyết điểm: "There was not much to watch on tv and not enough alcohol"
Ưu: "Excellent service, excellent food, very friendly crew"
Khuyết điểm: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Ưu: "A great example of excellent service. The entertainment system really couldn't be beat."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Ưu: "Loved the leg room and movie/live TV selection"
Khuyết điểm: "Nothing."
Ưu: "Had emergency exit row with plenty of leg room"
Khuyết điểm: "Nothing"
Ưu: "The friendly atmosphere, and the choice of food and drink."
Khuyết điểm: "Nothing was wrong"
Ưu: "Every thing. The overall service in economy is equal to business class on American carriers, with the obvious exception of the seat itself. A light breakfast meal on a 45 minute flight? Absolutely incredible. I've also experienced this with Lufthansa in the past, but they didn't have seat-back entertainment on short flights."
Khuyết điểm: "Nothing to dislike."
Khuyết điểm: "Small food/entertainment selection, jarring landing, inattentive baggage handlers."
Ưu: "The food was great, had a chance to sample some Turkish cuisine. Way better food than any meal you would get from an American-based airline. Entertainment was excellent, great variety of TV shows and movies. The flight attendants were attentive and helpful. The Batman v. Superman theme was a nice touch. Decent leg room in economy class."
Ưu: "The crew was great, the food was good as was the entertainment :-). The bathrooms were even decent"
Khuyết điểm: "Smelly and disorder"
Ưu: "Very good food. Quite an extensive movie selection. Staff was very pleasant."
Khuyết điểm: "It takes a bit long to complete all processes"
Khuyết điểm: "The service is slow and flight crew do not go out of their way to connect or provide extra service. In fact they"
Ưu: "Smooth. Polite. Delicious"