Flight took off late but ok flight
Khuyết điểm: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Ưu: "Crew was amazing and attentive as always."
Khuyết điểm: "An upgrade for more comfortable and ergonomic seats would make a lot of difference...."
Ưu: "I like ailes center seat it's easy to get in or out."
Khuyết điểm: "Should have the option for reserved the seat not only priority travelers ."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew was fantastic."
Ưu: "Onboarding on time and kind"
Ưu: "Very nice trip"
Khuyết điểm: "Clean the restroom more often"
Ưu: "The flight was comfortable and service was good"
Khuyết điểm: "In flight entertainment movies were limited"
Ưu: "Brilliant take off and landing too. Very good service. Nice food. Should provide some sweets in the form of chocolates or cakes. But overall a nice and pleasant journey. Thank you!"
Khuyết điểm: "Nothing to dislike."
Ưu: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
Khuyết điểm: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Khuyết điểm: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Ưu: "Crew service"
Khuyết điểm: "Food quality was ok."
Ưu: "Selection of movies are great. They are new release and blockbusters"
Khuyết điểm: "Its just because a 16 hours total flights. My body is sore from sitting long time in small seats and not a lot of room to move around."
Ưu: "We liked the food."
Khuyết điểm: "Delayed flight. Limited choices of movies onboard."
Ưu: "flight crew service and timeliness of the flight, email update on flight status"
Khuyết điểm: "baggage claim was very slow took about 45mins to receive bags after arrival to JFK"
Ưu: "Overall flight was awesome"
Khuyết điểm: "Would suggest a footrest to the economy seats and provide in-flight wifi."
Khuyết điểm: "None"
Ưu: "Customer service is very good"
Khuyết điểm: "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
Ưu: "Food and comfort"
Khuyết điểm: "Not so much to watch"
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Ưu: "They are family oriented."
Khuyết điểm: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Khuyết điểm: "Lack of food option for vegetarian"
Ưu: "Service was great"
Khuyết điểm: "Cleanliness - not as clean as outgoing flight"
Ưu: "The food was good"
Khuyết điểm: "I was shocked there wasn't any wifi on board"
Ưu: "I'm just about 6ft and really do appreciate the plentiful legroom on business class."
Ưu: "I really liked how Korean Air had the next flights gate information on my boarding passes."
Khuyết điểm: "Good customer service"
Ưu: "On time takeoff and arrival"
Khuyết điểm: "Entertainment choices e.g. (movie choices) limited. alcoholic drink choices limited too"
Ưu: "Ground staff at JFK did a great job changing my seat assignment - that was really appreciated."
Ưu: "Plane left on time"
Khuyết điểm: "Very limited movie options for someone who flew 4 flights with you in the past 3 weeks. You need to refresh more often or offer more options."
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "I am very impressed with this airline since stumbling upon it by chance last year during our first trip to the Philippines. We were greeted with a bottle of water, slippers and toothbrush w toothpaste, a blanket, earphones on our seat. The food is excellent and they feed you often. What was most impressive is the level of service provided by all Korean air staff. The stewardesses take great care of the passengers, always smiling and looking sharp in their uniform even though it's 3am and they have also been up the same time as you have!"
Ưu: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Ưu: "The food was good, and there were enough different types of entertainment that made the long flight easy to get through. The crew members are also really nice. I also love that they give you slippers and a toothbrushort and paste. I also like the lotion that is provided in the bathroom!"
Khuyết điểm: "The seats are small."
Ưu: "plane was comfortable and ground as well as freight crew's are kind. overall very good service."
Ưu: "I am giving my flight from Seoul to Bangkok 5 stars because the crew were just lovely. They were kind, attentive and ( shock) seemed to want to be on the flight. Too often nowadays it seems as if we( the paying customer) are nothing but a huge annoyance to the flight crew for daring to sk for a blanket, need a drink or to have to use the facilities. We had a screaming child in the row ahead most of the flight and one of the flightees went so far as to walk the toddler in her arms around the plane to help smooth her. The food reminded me of airlines meals years ago with a served roll and butter, main course ( beef with potatoes and veggies) , a tofu and soy sauce side and ice cream for dessert- no plastic silver wear here, proper solid stainless. Lots of juice and water on offer all flight and beer, wine etc with meal. American carriers should take a leaf out of this airline's book!"
Khuyết điểm: "Seats are cramped but manageable."
Ưu: "service, food and great staff"
Khuyết điểm: "people flying in coach but expects first class service . constantly asking flight crew for things . apart from those passengers , flight is always great with KA"
Khuyết điểm: "I was going nuts the whole ride the TV screen was broken!!!!!!"
Ưu: "same as above"
Khuyết điểm: "same as above"
Ưu: "Boarding process was pretty smooth. Food was OK and the on-flight entertainment was good. I liked having the camera on the plane where you could see over where we were flying as well as the frontal camera. Also liked the map views."
Khuyết điểm: "I had heard so many great comments about this airline and overall airlines traveling abroad. Yes the plane looked nice and the flight attendants looked flawless, but I had no luck when it came to the flight attendant that was in charge of my isle. She was not friendly, and gave me a judgmental look when I asked for a refill for red wine. Tickets are very expensive and I'm sure most folks using this airline have made lots of efforts and sacrifice to be able to pay for their trip. Such was my case, as I was on vacation with my sister and had been planning for this trip for a very long time. Seats were very uncomfortable and it was warm inside the plane the whole time. in the end we got to Incheon safely and on time, and I guess that's what matters..."
Ưu: "Everything was great. The only suggestion I would like to make on another topic is the cost of an extra luggage. Compared to another airline I use (Eva Air), I find the Korean Air extra luggage cost much higher."
Ưu: "Well, since it's my first flight out of the USA and using economy class, the experience was great since I have no other flights to compare it too."
Khuyết điểm: "For such a long flight... maybe more block buster movies to pass time, more music selections."
Ưu: "It was ok."
Khuyết điểm: "Not enough entertainment for a 10hr flight."
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
My trip was very good on Japan Airlines. I used the wheelchair service and everyone was very helpful! The food was a step down from what I experienced before when a Japanese choice was offered.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Crew is personal, friendly, efficient and helpful. Together they made the ride even more enjoyable. A+++
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Same thing about the seats. Why can I select seats and then those choices not be honored?
Ưu: "The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting."
Khuyết điểm: "The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner."
Khuyết điểm: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Khuyết điểm: "No additional comment"
Ưu: "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
Khuyết điểm: "N/A"
Khuyết điểm: "Cabin crews need to learn how to smile."
Ưu: "crew was professional, attentive and polite"
Ưu: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Ưu: "i cancelled my flight and still have not got my money returned"
Khuyết điểm: "I dont have my return but you take it right away"
Ưu: "Everything was excellent no complaints"
Ưu: "Liked creative approaches with the meals, with new/different menu - some room for improvements but generally good Loved the movie selection"
Khuyết điểm: "Found the seats hard and uncomfortable after a few hours although the leg space was more generous in economy than United/ANA"
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "The crackers design beside the meal and different colors of the sleepers."
Khuyết điểm: "Ear phone is not so comfortable!"
Ưu: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ưu: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Ưu: "The meals. The attention to service details. The seats are better."
Khuyết điểm: "Ticket reservation follow up."
Ưu: "No major disasters, comfortable seats, on time."
Ưu: "The attentiveness of the flight attendants. They were very helpful. Overall, the flight was a smooth one."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Khuyết điểm: "The movies were not the first run ones."
Ưu: "The small plane from Toronto to Chicago was operated by American Eagle. The airplane is a small. I do not have leg room, but overall it was a decent flight."
Khuyết điểm: "Small airplane"
Ưu: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Khuyết điểm: "flight delays"
Khuyết điểm: "Food can be better."
Ưu: "Crew service is adequate. There's not much to complain about. Also I like they always put extra stuff on a table in the back, in case any passenger want to get extra between meals."
Khuyết điểm: "The aisle is getting narrower and narrower. I sat by the aisle, and my elbow sometimes got in the way inadvertently or unintentionally."
Ưu: "Friendly crew members and prompt service."
Khuyết điểm: "Some seats were noisy. When passengers moved it would make creaking sounds so very hard to relax or sleep on the flight. Row 23/24 area left side."
Ưu: "The workers are always wonderful."
Khuyết điểm: "Food was not as good as in the passed."
Ưu: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Khuyết điểm: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "leg space was better than with other companies"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Ưu: "The whole price was wonderful I like everything about it"
Khuyết điểm: "There is nothing to dislike about the flight"
Ưu: "Crew was friendly. Economy seats were far more generous than AA. Premium Economy was a great value! I will look to travel JAL over AA more in the future."
Ưu: "Service was wonderful! Domo arigato gozaimasu. Aloha, Cary"
Ưu: "Efficient boarding process. Great god and cabin service. On time."
Khuyết điểm: "Turbulent flight and the crew was not completely reassuring"
Ưu: "JAL service is always the best Flight attendance are the always, always, awesome. Seats together were found at checkin"
Khuyết điểm: "Movie selection was not so good No Wifi inbound or outbound 777 Almost nonstop babies crying the whole flight Seat selection on the website is not user friendly, and you cannot get seats books until 72 hours before flight and usually 9 out of 10 times I find I cannot find 2 seats together until airport checkin."
Khuyết điểm: "Free Wi-Fi would be nice"
Ưu: "Service was excellent - Flight attendants were friendly and professional."
Khuyết điểm: "N/A"
Ưu: "Excellent customer service!"
Ưu: "Great movie selection, food was decent, good beverage service, good temperature in the cabin, good leg room"
Ưu: "Good food, and entertaimet!"
Khuyết điểm: "Chair is way too hard."
Ưu: "Japan Airlines was a pleasure, from beginning to end & in between. The flight attendants emulate joy in their service to others, they are observant to the clients' needs even before they are asked for help. In a long flight such as this was, it was obvious that they also tend to the comfort of the passengers by ensuring that the restrooms are always clean & presentable. Will fly them again whenever I have the opportunity."
Khuyết điểm: "Can't say that I have ANY complaints at all!!"
Ưu: "Very cramped for business class, old equipment. Poor quality food."
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
Nothing. You did not tell me that my itinerary has changed. I’m sleeping on the ground in the Middle East. You should be ashamed of yourselves. I’m also sure that you have no spine and will take no corrective action. I’m not sure your business will survive based on the lack of compassion you have.
Ưu: "I like the service in the flight"
Khuyết điểm: "Connection to other airlines and at different terminals with taking luggage around was horrible with all flights cancellations"
Ưu: "Great crew and food. Nice economy class."
Khuyết điểm: "I was not able to fly"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "The service is excellent. Best of the airlines bar nane"
Khuyết điểm: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
Ưu: "I liked everything. Plane ride was nice and I felt welcomed. Had a good experience."
Ưu: "The service as usual on Qatar is excellent"
Khuyết điểm: "2-2-2 setup is old style for business class and while the seats were nice it means either you are stuck by the window or need to move to let others out in the aisle"
Khuyết điểm: "Boarding process, and in-flight entertainment and wifi"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "No"
Khuyết điểm: "Everything thing is fine"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Excellent service with attention to detail"
Khuyết điểm: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Ưu: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Khuyết điểm: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Khuyết điểm: "The flight got delayed which caused me to miss my connection flight. I was at the gate of my connection flight 5 minutes before the departure, however, they did not let me in. They transferred my flight and now I have to wait 24 hours for the next flight."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Ưu: "Need to give people cheap access to wifi"
Khuyết điểm: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Ưu: "Excellent staff, good service."
Khuyết điểm: "A Long. Trip"
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Ưu: "the trip coming and going from Kuwait was very pleasant"
Ưu: "Excellent crew who were warm and attentive. Wide range of entertainment options."
Khuyết điểm: "Food was disappointing. No western option despite it being a London bound flight."
Ưu: "The staff was very accommodating and were able to provide me a seat with more leg room last minute."
Khuyết điểm: "The food"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "service, cleanliness"
Khuyết điểm: "seats too narrow, but understandable"
Khuyết điểm: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Good, comfortable and smooth flight. Food was better than expected."
Khuyết điểm: "Some of the flight attendants seem to be bias towards passengers. Had some loud passengers on one of our flights and noone told them to be quiet. Was also asked to move my seat up so that the person behind me could eat, yet the person in front of me was not asked the same thing"
Ưu: "Staff was very friendly and food was very good."
Khuyết điểm: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Khuyết điểm: "There was nothing to like. Considering my travel experience with Qatar & middle eastern airlines they've gone worst. The aircrafts need to be upgraded especially on long flights. Food was horrible and so was the entertainment. Would not recommend or fly Qatar again."
Khuyết điểm: "Worst customer service ever seen in my 15years of flying experience. Initially charged $1000 for 3 tickets for modification of return trip - confirmed the same and tickets issued (i'm fine with this). But, after i made arrangements for new date, I got a call saying calculation error and asked to pay another $500 leaving me no choices. How can such a reputed airline have no tools to calculate the pay? Other airlines offered one-way for half of the price i paid. On top of it, online helpdek promised front line seat to satisfy me but nothing was offered even if i ask explicitly. Simply declined saying i am not in priority list. Why do they make false promises? Friends, Just don't fly for food ....."
Ưu: "Comfortable wide seats, good service"
Ưu: "Boarding experience was very good. Crew were attentive for the most part."
Khuyết điểm: "I get the whole more leg room argument, but sitting on a piece of plastic with almost no padding for 14 hours is nothing but torture! Food was average at best."
Ưu: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Ưu: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Khuyết điểm: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."
WiFi and more free snacks especially with all the delays that has been happening
Entertainment did not work. Could not check in online for some reason.
My flight was delayed 2 hours. I missed my next flight to Nicaragua. There were no other flights available for 3 days. The delay in Chicago ruined my vacation.
Crew are clearly stressed, not the best group on our flight.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
El vuelo fue cancelado y la reprogramacion fue terrible
The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...
El tipo de comida que dieron no es suficiente para un vuelo de 330 hrs
The two flight attendants in this flight were quite good, Lindsey and Mike. They did a great job being proactive and engaged appropriately.
Ưu: "Crew was great."
Khuyết điểm: "No water or snacks offered on either flight down. Flight delayed in Charlotte for 3 HOURS due to mechanical issue with first plane. No compensation for such a long delay."
Khuyết điểm: "Flight was delayed and I missed my connection"
Ưu: "The crew was kind."
Khuyết điểm: "The cabin was way too cold and no blankets were provided due to COVID. No blankets I get, but the cabin temperature made 3 1/2 hours seem like 5."
Khuyết điểm: "Several people got on the flight with no face mask on. The flight was completely packed, there was no distancing at all. The boarding process required me to walk past everyone as my chair was in the back and I was last group to board (unlike other airlines that have switched to back to front boarding to reduce people coming in contact with each other) As I walked down the PACKED plane mot people had masks on incorrectly (hanging off one ear, down around their chin, nose out, etc.) some people had no mask at all and the flight attendants did nothing. It seems like they were doing nothing to keep passengers safe from COVID-19 spread. Compared to Delta, American Airlines was terrifying to fly, I find not feel safe at all."
Ưu: "I managed to slip ahead a couple of rows into what I guess was a slightly upgraded seating area. This resulted in my flight being very nice. But had I not been able to pull off this minor theft, I think it would have been miserable. Sitting up straight, without the seat ahead of me reclined, my knees touched the back fo the seat in front of me. It felt like I was sitting at a table in a kindergarten classroom, not a chair meant for an adult. In the upgraded seat I was very comfortable. Staff on board was friendly and helpful throughout the flight."
Khuyết điểm: "I haven't flown American Airlines in quite a while and one gets quite spoiled flying on Emirates or Qatar or Singapore or Norwegian or whatever other airlines. It's easy to forget how utterly mediocre AA is. The food isn't great, the air quality on the flight is terrible and leaves you feeling oily. They don't air-condition the plane until after everyone is boarded so the whole process is hot, sweaty, and unpleasant. Many of the staff are flat out rude to people (I was never on the receiving end, but I overheard what I considered very abrasive tones to others). And so on. Ideally I'd fly on other airlines I think."
Ưu: "The plane, Embrair 175 is very comfortable."
Khuyết điểm: "N/A"
Khuyết điểm: "plane was very cold"
Khuyết điểm: "Boarded faster and a bigger plane to put roller bags in the over head bin instead of checking them"
Ưu: "Like clockwork. New plane."
Khuyết điểm: "Delayed more than 2 hours"
Khuyết điểm: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."
Ưu: "Fast quick flight. Bags out quickly."
Khuyết điểm: "Seats are far too cramped for someone who is 6,2."
Ưu: "New gates at Philadelphia are beautiful but are hard to get in and out of and the design almost forces people into the hallway which clogs up pedestrian traffic down the corridor"
Khuyết điểm: "There were no announcements at the gate. So it was very disorganized and people were frustrated I had purchased some fried breakfast rice at the gate and it came in a bag. The woman at the gat told me I had too many bags. It’s not a bag lady. It’s fried rice. She was not friendly. At least smile when you tell me to combine my takeout bag and my very small cross-body bag that is barely big enough to hold my Iphone. Most of the announcements in flight were muffled and hard to hear. The safety speech was really quite terrible. I think someone was torturing her to do it. It was really quite painful to listen to....."
Ưu: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
Khuyết điểm: "Nothing,"
Ưu: "much improved food quality and entertainment quality then previous international flights on AA."
Ưu: "Smooth sailing"
Khuyết điểm: "N/a"
Ưu: "Not as other as flights"
Ưu: "Landing in my city"
Khuyết điểm: "The fact that I was delayed twice, given false information, had to wait to board because a flight attendant was late for her shift and then had to run from terminal to terminal to find my flight on my own because no representative could help me or show up."
Ưu: "The entertainment choices were very good. It made traveling with children easier."
Khuyết điểm: "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
Khuyết điểm: "Our departure flight was cancelled several times and we were not given an explanation. Poor communication and customer service."
Ưu: "WiFi was on the flight. Free with TMobile."
Khuyết điểm: "Easy and fast flight"
Ưu: "Best crew on American Airlines. Very friendly. They moved me to middle row with empty seats and I was able to lie down and stretch my legs. Being 67 years old I really appreciate that kind of attention given to me. After I woke up stewardess came and asked me if I was able to sleep well and gave me ice cream and coffee . You don't get that kind of personal attention anywhere else. Great job!!"
Khuyết điểm: "Diverted and delayed. Got home 8 hours later then I should have."
Ưu: "The flight itself was fine"
Khuyết điểm: "I bought the tickets together, but was informed at the ticket counter that i had only purchased tickets—not boarding passes. Boarding passes needed to be purchased by paying extra if my husband and I wanted to sit next to each other. I tried calling the customer service line through kayak and waited on hold for a long time with no indication of wait time. When the gate agent arrived, we asked and were moved to seats next to each other right away. The ticket agent at initial check in was very abrasive and non-solution oriented. if what she was saying was true— that we only paid for tickets and had to pay extra for boarding passes together— that was never made clear during the booking process. It’s unlikely I’ll use kayak again unless I know for sure what I’m buying."
Ưu: "The actual flight was fine. But leading up to it not so much."
Khuyết điểm: "Please inform travelers that their passport must not expire within 3-6 months of their trip to France. I was unaware of this and was not allowed on our flight in Philadelphia because my passport would expire in two months. We lost an entire day in France because I had to go to the customs office the next morning and get an emergency passport. I travel frequently, but somehow was not aware of this rule. If I had known I would have fixed the issue months ago. Multiple people viewed my ticket and passport before arriving in Philadelphia and no one caught this error until right as I was boarding the flight to Paris."
Ưu: "It was on time."
Khuyết điểm: "Very small airplane for a 3 hours flight."
Ưu: "Nice meals, attentive staff"
Ưu: "The people were engaging in Friendly the flight was very quick it was fabulous that way"
Khuyết điểm: "How could you have a 4 plus our flight without entertainment or videos in this world anymore?"
Ưu: "People actually boarded by group number"
Khuyết điểm: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Khuyết điểm: "I wish they have two sheets. I don't like to sit next to stranger. And hard to go to bathroom"
Ưu: "Staff and seats were excellent"
Khuyết điểm: "21st century...time for Wi-Fi, especially for international flight; should be free to all passengers too. Food is mediocre; like cafeteria food."
Ưu: "Flight was on time, seats were comfortable."
Ưu: "Plane was on schedule luggage taken as I boarded and help available as needed. This is very important for an 80 year old. Thanks for a great trip. Sue"
Khuyết điểm: "No complaints."
Ưu: "not bad, I upgraded to first for the leg room, I'm 6'6", so it kinda worked out."
Khuyết điểm: "Very old plane."
Khuyết điểm: "The weather was bad in Dallas preventing our landing. Our plane had to be diverted to be refueled which caused us to miss our connecting flight. There was no one at the counter to help us, but one of the crew told us to call the 800 number which told us our connecting flight was in the air. When we finally found someone to help us, they rescheduled us for the next flight out 11 hours later. When we asked about accommodations, we were told there would be none since it was weather related. Then we were told we could "look for a cot", but she didn't know where any cots were."
Ưu: "Crew on flight to Charleston was nice"
Khuyết điểm: "I was supposed to make the trip from BNA to CHS at 2:30, we were delayed over 1.5 hours, making me miss this flight by 5 mins. Then I was put on 10pm flight which was cancelled! They couldn't get me to HHH until 6pm the following day. I would have missed my entire conference. The closest they could get me was a 10pm flight to charleston, then I had to rent (AND PAY FOR) a car and drive 2 hours to HHH in the middle of the night. The customer service people were less than helpful. They aren't allowed to help you make car reservation. My flight on the way back from HHH to BNA was a similar story. Thankfully my connecting flight was delayed an hour or there was no way I would have made it."
Ưu: "Flight was on time"
Khuyết điểm: "Wished the airline would have checked my bag rather then leave it at the gateway Time was wasted if you had a connecting flight"
The screen at my seat didn’t work properly. Very slow responses. The seat was uncomfortable. The woman in front of me put her chair all the way in reverse/ moves the back rest down, so there was no more space for me, especially while eating. I couldn’t use my table properly because of that. Transportation overall was disappointing since my connecting flight was canceled. I had to walk around the airport for over an hour until a Lufthansa employee was qualified to help and give me a train ticket. The train was then cancelled too. In the end the DB helped me find a new train connection because the Lufthansa personnel was either unqualified or unfriendly and couldn’t/ didn’t want to provide help. With all the cancelations I was stuck in Frankfurt for several hours. The whole experience was extremely unpleasant.
Ưu: "I like that I was finally able to come home"
Khuyết điểm: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Khuyết điểm: "Multiple people on flight not wearing masks"
Ưu: "Best Airline."
Khuyết điểm: "Nothing, flights are always great in my experience with United."
Ưu: "Food was delicious!!"
Ưu: "They lost my luggage."
Khuyết điểm: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Ưu: "Staff found us two seats together. Food was good."
Khuyết điểm: "Email telling us about pre airport arrival check in and seat selection."
Khuyết điểm: "Nothing. Everything was great"
Ưu: "The spacious seats"
Khuyết điểm: "The food"
Ưu: "We were early. We sat together"
Khuyết điểm: "Too strict on check in baggage weight"
Ưu: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
Khuyết điểm: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
Ưu: "Smaller plane was awesome. Flight service great. Checkin easy."
Khuyết điểm: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Ưu: "Economy plus seating in an exit row was maybe the best airline seating I've had outside of first-class. The on board entertainment was better than average."
Khuyết điểm: "The flight crew, save the one male attendant couldn't possibly seem and more disconnected and uninterested in passenger comfort or safety. The eldest attendant was simply rude and seemed annoyed at having to do her job. The other young woman couldn't seem to keep the cart from bashing into seatbacks or herself in the aisle and the flight was NOT rough."
Khuyết điểm: "Landing was missed, had to circle, then rough"
Ưu: "Entertainment, and leg space."
Khuyết điểm: "Full plane, long wait to use lavatory. Crew was good, but should have upped their game under the circumstances, especially with regards to keeping the lavatory clean. The noodles for breakfast turned out to be porridge, and went straight to the waste basket."
Ưu: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Khuyết điểm: "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
Ưu: "That I slept all the way"
Khuyết điểm: "Nothing to complain about"
Ưu: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Khuyết điểm: "None...nice, short flight"
Ưu: "Check in, arrive ahead of schedule"
Khuyết điểm: "No entertiment, no snack only little bag of pretzels"
Khuyết điểm: "We were delayed by more than 6 hours."
Ưu: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Ưu: "We got there safely with our stuff."
Khuyết điểm: "The stupid led by the unwilling."
Khuyết điểm: "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
Ưu: "I really can't complain about the flight. Great service and on time"
Khuyết điểm: "The only unfortunate thing was there were no TVs which was a bummer"
Ưu: "The flight was delayed but on the ground staff were very helpful in providing announcements. The on board attendants were friendly and competent."
Khuyết điểm: "This was an aged 737, with narrow, cramped seats and thin, hard plastic armrests. The first class seats were smaller than the Premium Economy ones I flew recently on Norwegian Air. The Economy seats were pure torture -- angled oddly in a way that forced your back to curve, with zero legroom even in the Economy Plus section. I tried putting my purse behind me in an effort to alleviate back pain. It was a miserable trip. In contrast my short flight to Santa Barbara was on a newer plane with wide, comfortable seats. There is no way they should use such an old aircraft on a 4 hour trip."
Khuyết điểm: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Khuyết điểm: "One hour mechanical delay"
Ưu: "Everything went very smoothly. Food was just ok. I had the omelet which was mostly cheese. You had access to the entertainment only if you had your own system that would tie into the United app. For most people, it was probably not a big deal but I had to download the app before taking off (they did warn you numerous times) and if you didn't do it, you were out of luck."
Ưu: "All services where very good from check in to arrival In L.A."
Khuyết điểm: "There wasn't anything I didn't like."
Khuyết điểm: "Headphones plog did not work..."
Khuyết điểm: "Flight was very cramped and overbooked. Many overhead bins were broken shut and couldn't hold anything- causing overcrowding of bins."
Ưu: "It was a quick flight that was really nice"
Khuyết điểm: "People got on at the last moment"
Ưu: "Didn't crash"
Khuyết điểm: "Booked two seats at same time and they weren't by one another. Plane was not full so asked ticket counter if they find two seats together but did not want last row because seats don't recline. Clerk said those were only seats together so she she said she'd move us to exit row (still separate middle seats). However, seats were not actually exit row and they did not recline. So we simply got moved to separate middle seats in a different, a row that didn't recline."
Ưu: "The fact that priceline said there was nothing they could do."
Khuyết điểm: "The fact that my pregnant wife and i were stranded in la guardia airlort and had to shovel out 800 dollars for last minute one way flights."
Khuyết điểm: "The flight was cancelled and I wasn't even notified."
Ưu: "Crew was professional , courteous and tried the best they could with a full plane"
Khuyết điểm: "Two screenings in Panama , carry on luggage rule constantly being abused , smell of the cabin"
Ưu: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Khuyết điểm: "S"
Ưu: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Khuyết điểm: "Nothing."
Ưu: "Crew were fine."
Khuyết điểm: "Twelve hours of horrible delays, missed connections, and running through airports due to poor aircraft maintenance and mechanical problems. Will never fly United again if I have a choice."
Khuyết điểm: "I am not quite sure after all these years why boarding a flight is such a hassle. Why don't they board flights back to front for the standard travelers. Get people on and seated instead of by group. We left 30 minutes late because of it. Overall the flight was fine. I just thought the crew seemed apathetic and indifferent to the passengers."
Khuyết điểm: "My flight was delayed by an entire day and I gladly accepted the change, I did not argue. Then, on my return, I arrived 20 minutes before my flight and the desk associates would not issue me my ticket. The flight had not left, I had not missed my flight, theywould not let me board for not being early by 40 minutes (I was there 20 minutes before). The reason this pissed me off is because I had to pay 2 additional hotel nights which wound up costing me additional 300 dollars which United WONT PAY FOR. I want at the very least 300 dollars worth of credit, it is unbelievable."
Ưu: "My flight was on time. I appreciate that."
Khuyết điểm: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Khuyết điểm: "Everything"
Ưu: "TV option"
Khuyết điểm: "Confusing boarding status regarding priority (how did I get 5th) Had to check carry on bag Terrible leg room. Worst I've experienced. Knees hit seat in front Rough landing"
Khuyết điểm: "Flight was delayed not enough information. Missed connection."
Ưu: "lay flat bed in business class"
Khuyết điểm: "The seat area wasn't cleaned properly"
Khuyết điểm: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."