The boarding crew was rude, everything was disorganized with lack of information.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
They canceled our flights but the flight went on anyway.
Ưu: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Khuyết điểm: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Ưu: "Very nice airplane and pleasant crew"
Ưu: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Khuyết điểm: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Ưu: "Flight was on time."
Khuyết điểm: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Ưu: "Crew was helpful and food was very good"
Khuyết điểm: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Ưu: "Friendly crew, upgraded seat was worthwhile"
Khuyết điểm: "More snacks in between meals,"
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Khuyết điểm: "Late departure. Rush to connect."
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "The flight was smooth, the service was friendly, and the food with plentiful."
Khuyết điểm: "Too much activity in the cabin during the flight."
Ưu: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Khuyết điểm: "Larger meals."
Khuyết điểm: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Khuyết điểm: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Ưu: "The staff tried to help me when it was evident we would not arrive on time"
Khuyết điểm: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Ưu: "Good flight, arriving well on time."
Khuyết điểm: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Ưu: "Wifi on Board"
Khuyết điểm: "Nothing"
Ưu: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Khuyết điểm: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Ưu: "Service, technology"
Khuyết điểm: "Could not print by boarding card and was not allowed to board in Amsterdam"
Ưu: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Khuyết điểm: "Nothing"
Ưu: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Ưu: "Flight crew; legroom even in cheap seats."
Khuyết điểm: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Khuyết điểm: "Bag was lost"
Ưu: "Just great crew."
Khuyết điểm: "Not comfortable at all and will not book KLM again."
Ưu: "Very friendly and helpful personnel."
Ưu: "Excellent experience with the cabin crew."
Khuyết điểm: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Ưu: "Short-hop flight, fit for purpose."
Ưu: "Thankful for coffee being served without charge. Not all airlines do that."
Ưu: "Cabin crew very pleasant"
Khuyết điểm: "Lost our bags, little sympathy from staff"
Ưu: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Khuyết điểm: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Khuyết điểm: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Khuyết điểm: "magazines very dog eared and some badly torn"
Khuyết điểm: "Terrible service in flight and customer service wise .. app functionality was below"
Ưu: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Ưu: "Crew was friendly, and the food was better than the usual KLM fare."
Khuyết điểm: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Khuyết điểm: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Ưu: "The staff and crew"
Khuyết điểm: "Nothing"
Ưu: "Food and staff were great"
Khuyết điểm: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Ưu: "Service was good"
Khuyết điểm: "Delay"