Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Kayak is awesome! AA ran late on my return by about an hour
They did great. My flight got cancelled and they hooked me up with an alternative route same day. Thank you for the help.
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Ưu: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Khuyết điểm: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Ưu: "Mostly pleasant flight crew"
Khuyết điểm: "Better gate agent and mechanics"
Ưu: "How quick American Airlines moves to keep people on time."
Khuyết điểm: "Nothing"
Ưu: "Customer service was excellent, flight was on time."
Khuyết điểm: "Nothing for this flight."
Ưu: "Crew was great."
Khuyết điểm: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Ưu: "Amazing plane and service"
Khuyết điểm: "Flight delayed over 2 1/2 hrs causing missed meetings"
Ưu: "They have Wow Bao in the airport."
Khuyết điểm: "Being allowed to fly on the plane."
Khuyết điểm: "Delayed more than 2 hours"
Ưu: "Crew was great"
Khuyết điểm: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Ưu: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Khuyết điểm: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Ưu: "It got us there"
Khuyết điểm: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Ưu: "The ground personal and flight crews did everything they could do make up for the delays."
Khuyết điểm: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Ưu: "The flight attendant was very nice and tried to make our long delay tolerable"
Khuyết điểm: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Ưu: "Flight attendant was great, plane was comfortable and clean"
Khuyết điểm: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Ưu: "Crew was very friendly."
Khuyết điểm: "Seatbelt was far too short for someone plus sized."
Ưu: "The flight was on time. The crew was friendly."
Khuyết điểm: "Too little legroom."
Khuyết điểm: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Ưu: "No problems, arrived early"
Khuyết điểm: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Ưu: "The flight crew was very pleasant."
Khuyết điểm: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Ưu: "Only thing I like we got here early."
Khuyết điểm: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Ưu: "Crew was very friendly"
Khuyết điểm: "Food was so bad The seats were so cramped"
Ưu: "Crew was good, seats comfortable"
Khuyết điểm: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Ưu: "very nice crew"
Khuyết điểm: "small jetcraft"
Ưu: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Khuyết điểm: "Turbulence"
Ưu: "Not a thing plans got changed I had back surgery"
Khuyết điểm: "That my plans got changed"
Ưu: "Food voucher, small consolation for a missed dinner with family!"
Khuyết điểm: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Ưu: "Had no problems. Everything went smoothly thank God."
Ưu: "First Class seating was of course better than economy."
Khuyết điểm: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Ưu: "boarding process"
Khuyết điểm: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Khuyết điểm: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Khuyết điểm: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Khuyết điểm: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Ưu: "Ordinary flight, not too chaotic for holiday weekend."
Khuyết điểm: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Khuyết điểm: "I observed Crew at gate and on board rude to passengers"
Ưu: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Khuyết điểm: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Ưu: "The crew was really nice, food was good, movie selection was also good."
Khuyết điểm: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Ưu: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Khuyết điểm: "The customer service was terroble. My daughter was humiliated."
Ưu: "Treated like a person not a ticket"
Khuyết điểm: "N/A"
Ưu: "No complaints"
Khuyết điểm: "It's was good"
Ưu: "Easy and efficient boarding"
Khuyết điểm: "Delayed flight No food/drink service offered"
Khuyết điểm: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Ưu: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Khuyết điểm: "Stop saying sorry and just be better."