They ran out of the bibimbap in economy
The airline was the worse I couldn't abord my flight and I did not get my money back. I'm a military service member
The crew members are very kind and their respond was so fast.
Ưu: "Great crew and very good legroom."
Ưu: "Crew was attentive."
Khuyết điểm: "Was seated near some noisy distractions i.e. crying baby."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Khuyết điểm: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ưu: "Excellent crews."
Khuyết điểm: "bathroom space and selection of shows."
Ưu: "Fast boarding sequence and take off."
Khuyết điểm: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ưu: "The cabin crew are the most professional and beautiful in the airline business."
Khuyết điểm: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Ưu: "Got exit row seat. No extra charge."
Khuyết điểm: "Everything was great"
Ưu: "Everything except switching flights in Seoul."
Khuyết điểm: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Khuyết điểm: "late departure"
Ưu: "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
Khuyết điểm: "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Khuyết điểm: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
Ưu: "Seat and space friendly workers."
Khuyết điểm: "Food could be better"
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
Ưu: "Excellent Service super"
Ưu: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Khuyết điểm: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ưu: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Khuyết điểm: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "No supersonic flight"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Ưu: "Everything was fantastic."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "The seat was great."
Khuyết điểm: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Ưu: "Flight attendants were amazing and so service oriented!"
Khuyết điểm: "the seats are not reclined, not comfortable at all"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "Nothing"
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Ưu: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Khuyết điểm: "We left late."
Ưu: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Khuyết điểm: "Limited entertainment options for kids."
Ưu: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Khuyết điểm: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Ưu: "I enjoyed the hospitality and attention to detail."
Ưu: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Khuyết điểm: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Khuyết điểm: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "crew not able to understand English"
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "The middle seats were seperated, so I had my own arm rests"
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Khuyết điểm: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Ưu: "Very comfortable. Lots of room, wonderful crew."
Khuyết điểm: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Yes, absolutely wonderful traveling by Qatar Airways
Boarding needs to be managed properly
The airport staff of Qatar airlines was UNFRIENDLY and UNHELPFUL. They all acted like we were bothering them. They gave no help in moving from one station to another. In general they gave an extremely bad first impression of Qatar airlines!!
Ưu: "We really enjoyed this airline!"
Ưu: "Great entertainment choices. Staff friendly and attentive, particularly nice is that they feed children first, and offer small entertainment gifts to them."
Ưu: "Little things like being greeted by name when boarding, funny safety video"
Khuyết điểm: "Wasn't the biggest fan of the food"
Ưu: "The crew was amazing"
Khuyết điểm: "The tv didn’t work throughout the whole flight. Very uncomfortable seats"
Ưu: "The crew was amazing."
Khuyết điểm: "The customer service from Qatar Airways. No one communicates and it was very frustrating to deal with."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Khuyết điểm: "Cleanliness of cabin. Aminity kit is outrageous."
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "The plane was very new and wasn’t crowded."
Khuyết điểm: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."
Khuyết điểm: "On time. Reasonably good. Satisfied with everything."
Ưu: "Crew was very friendly"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Khuyết điểm: "Snack options were a bit limited for such a long flight"
Khuyết điểm: "Everything"
Ưu: "The service on Qatar airways was excellent as always. The seats were comfortable and the flight attendants provided a 5 star service throughout the flight."
Khuyết điểm: "The playlist for the movies was old and needs to be cycled more often to allow the passenger greater selection. There were an adequate selection of tv shows however these were limit d to only a few titles."
Khuyết điểm: "N/A"
Khuyết điểm: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Ưu: "- Service - Food Quality"
Khuyết điểm: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Ưu: "Comfortable, on time"
Ưu: "It was actually on time."
Ưu: "I would definitely travel again with quatar. Amazing trip long hours but they sure take care of the passenger. Love how they took care of my child"
Ưu: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Ưu: "Crew helped with my bags."
Khuyết điểm: "Lack of film choice"
Ưu: "Staff is always friendly and helpful, easy to communicate with Great movie options The 13.5 hr plane had very few passengers so I was given an entire row of 3 seats to myself Food is generally good -- Haagen-Dazs ice cream was a plus!"
Khuyết điểm: "Second flight boarded an hour late, though it was never listed as delayed (a bit confusing) 4 hour plane had very little leg space"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Khuyết điểm: "Wheel chair was not available on arrival. Had to wait 45 minutes"
Ưu: "no time now"
Khuyết điểm: "no time now"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Great crews, excellent airplanes, wonderful in transit experince."
Khuyết điểm: "In flight coach meals were average."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Ưu: "Nothing at all"
Khuyết điểm: "Poor management didn't provide a hotel for layovers more than 12 hrs"
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Ưu: "the best air line I've ever been"
Ưu: "Same as my above review."
Khuyết điểm: "Same as my above review."
Ưu: "Flight from Doha to Johannesburg was pleasant."
Khuyết điểm: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
For long flights, 2 full meals should be served.
Luggage handling. Arrived in Johannesburg without my luggage. Communication regarding lost luggage is basically non-existent.
Ưu: "Great and friendly crew"
Khuyết điểm: "In-flight system had some problems and seats seemed a bit uncomfortable"
Khuyết điểm: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Ưu: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Khuyết điểm: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Ưu: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Khuyết điểm: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Ưu: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Ưu: "Quick boarding, comfortable seating. Great food!"
Khuyết điểm: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Ưu: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Khuyết điểm: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Ưu: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Ưu: "Amazing crews!"
Khuyết điểm: "N/A"
Ưu: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Khuyết điểm: "See above. Overall, very nice experience."
Ưu: "The crew"
Khuyết điểm: "Seats! They were too small!"
Ưu: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Ưu: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Khuyết điểm: "shuttle from terminal to plane takes a long time. Flight left late"
Khuyết điểm: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Ưu: "Good quality flight"
Khuyết điểm: "But delayed and lost baggage"
Khuyết điểm: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Khuyết điểm: "Old plane."
Khuyết điểm: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Khuyết điểm: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Ưu: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Khuyết điểm: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Khuyết điểm: "no complaints"
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Ưu: "The airbus 380 was great and the staff very nice"
Khuyết điểm: "Too mych bad smells after a few hours"
Ưu: "Staff was nice"
Khuyết điểm: "MD planes are old and not very comfortable."
Ưu: "Punctual, not crowded."
Khuyết điểm: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Ưu: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Khuyết điểm: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Ưu: "Friendly staff"
Khuyết điểm: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Ưu: "Flight was only 50% full. Room to spread out."
Khuyết điểm: "Leg room cramp. Flight arrived late as a result missed connection home."
Ưu: "On time departure and arrival"
Ưu: "Always like Air France. They are in tune with keeping the traveler updated."
Khuyết điểm: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Khuyết điểm: "Air France lost my luggage and they can't find it in the computer system."
Ưu: "Great people"
Khuyết điểm: "It was an hour late"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Ưu: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
Khuyết điểm: "2 hours delayed..."
Ưu: "Not much."
Khuyết điểm: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Khuyết điểm: "Business Passngers have to wait in the same bus to board the flight what is the point then...."
Ưu: "All crew I interacted with was great, friendly, and helpful."
Khuyết điểm: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Seats were comfortable with good recline. Food was good, but not excellent."
Khuyết điểm: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Ưu: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Khuyết điểm: "Meal choice missing kosher non-gluten combination."
Ưu: "Panamá airport is a disaster, unorganized and dirty"
Khuyết điểm: "Panamá airport"
Khuyết điểm: "Late"
Ưu: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Khuyết điểm: "Seat a bit uncomfortable"
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Kayak is awesome! AA ran late on my return by about an hour
They did great. My flight got cancelled and they hooked me up with an alternative route same day. Thank you for the help.
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Ưu: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Khuyết điểm: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Ưu: "Mostly pleasant flight crew"
Khuyết điểm: "Better gate agent and mechanics"
Ưu: "How quick American Airlines moves to keep people on time."
Khuyết điểm: "Nothing"
Ưu: "Customer service was excellent, flight was on time."
Khuyết điểm: "Nothing for this flight."
Ưu: "Crew was great."
Khuyết điểm: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Ưu: "Amazing plane and service"
Khuyết điểm: "Flight delayed over 2 1/2 hrs causing missed meetings"
Ưu: "They have Wow Bao in the airport."
Khuyết điểm: "Being allowed to fly on the plane."
Khuyết điểm: "Delayed more than 2 hours"
Ưu: "Crew was great"
Khuyết điểm: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Ưu: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Khuyết điểm: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Ưu: "It got us there"
Khuyết điểm: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Ưu: "The ground personal and flight crews did everything they could do make up for the delays."
Khuyết điểm: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Ưu: "The flight attendant was very nice and tried to make our long delay tolerable"
Khuyết điểm: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Ưu: "Flight attendant was great, plane was comfortable and clean"
Khuyết điểm: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Ưu: "Crew was very friendly."
Khuyết điểm: "Seatbelt was far too short for someone plus sized."
Ưu: "The flight was on time. The crew was friendly."
Khuyết điểm: "Too little legroom."
Khuyết điểm: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Ưu: "No problems, arrived early"
Khuyết điểm: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Ưu: "The flight crew was very pleasant."
Khuyết điểm: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Ưu: "Only thing I like we got here early."
Khuyết điểm: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Ưu: "Crew was very friendly"
Khuyết điểm: "Food was so bad The seats were so cramped"
Ưu: "Crew was good, seats comfortable"
Khuyết điểm: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Ưu: "very nice crew"
Khuyết điểm: "small jetcraft"
Ưu: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Khuyết điểm: "Turbulence"
Ưu: "Not a thing plans got changed I had back surgery"
Khuyết điểm: "That my plans got changed"
Ưu: "Food voucher, small consolation for a missed dinner with family!"
Khuyết điểm: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Ưu: "Had no problems. Everything went smoothly thank God."
Ưu: "First Class seating was of course better than economy."
Khuyết điểm: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Ưu: "boarding process"
Khuyết điểm: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Khuyết điểm: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Khuyết điểm: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Khuyết điểm: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Ưu: "Ordinary flight, not too chaotic for holiday weekend."
Khuyết điểm: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Khuyết điểm: "I observed Crew at gate and on board rude to passengers"
Ưu: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Khuyết điểm: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Ưu: "The crew was really nice, food was good, movie selection was also good."
Khuyết điểm: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Ưu: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Khuyết điểm: "The customer service was terroble. My daughter was humiliated."
Ưu: "Treated like a person not a ticket"
Khuyết điểm: "N/A"
Ưu: "No complaints"
Khuyết điểm: "It's was good"
Ưu: "Easy and efficient boarding"
Khuyết điểm: "Delayed flight No food/drink service offered"
Khuyết điểm: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Ưu: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Khuyết điểm: "Stop saying sorry and just be better."