They ran out of the bibimbap in economy
The airline was the worse I couldn't abord my flight and I did not get my money back. I'm a military service member
The crew members are very kind and their respond was so fast.
Ưu: "Great crew and very good legroom."
Ưu: "Crew was attentive."
Khuyết điểm: "Was seated near some noisy distractions i.e. crying baby."
Ưu: "Food was good."
Khuyết điểm: "Not enough soft drinks and ice has to be asked for."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "The crew, as always, was super professional, friendly, helpful, and efficient. The plane was neat and clean, I was pleasantly surprised with personal items like tooth paste, tooth brush, and slippers. And I was thrilled that you served wine with food as well. That goes a long way!"
Khuyết điểm: "I didn’t rate comfort and food as “excellent” as I did other items not because they were not great, but flying on an economy class for 14.5 hours, I can’t force myself to speak too highly about these two items, which doesn’t necessarily reflect my flight experience or Korean Air quality!"
Ưu: "Excellent crews."
Khuyết điểm: "bathroom space and selection of shows."
Ưu: "Fast boarding sequence and take off."
Khuyết điểm: "Cabin crew should have smile more, serious faces make request so unconfortable. Food could have been better."
Ưu: "Flight attendants were the friendliest and most patient I have ever experienced. Great customer service!!!"
Khuyết điểm: "Seats of any airplane could use improvement on comfort. But comfort was good."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Khuyết điểm: "I flown KAL business class a number of times and it’s ok this was first back of the bus experience and it’s awful. I could give ten things I did not like about this flight but I’ll sum it up with one. I brought my own inflatable sleep pillow onboard and after using for about an hour I was woken up and told it was against company regulation to use your own pillow."
Ưu: "The cabin crew are the most professional and beautiful in the airline business."
Khuyết điểm: "The fact that the flight was delayed over 4 hours, added to the 7 hour layover that had, made the trip very long. I would of liked at least a voucher for a hotel to sleep, because lounge chairs are not very comfortable."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "They need to offer more water on the flight. Had to keep asking."
Ưu: "Got exit row seat. No extra charge."
Khuyết điểm: "Everything was great"
Ưu: "Everything except switching flights in Seoul."
Khuyết điểm: "We landed as scheduled at 5:10pm, but my next flight was scheduled to board at 5:55pm. You have to go (you should know this since it’s the country you’re based out of) a second security check in Seoul, so by the time I actually got out of security it was 5:55pm and my flight was already boarding. I had to run to my next flight and I barley made it. Showing up to my flight a sweaty mess after what felt like a mile run was not a highlight of my experience with Korean air. You guys seriously need to do some reconfiguring of your flights..."
Khuyết điểm: "late departure"
Ưu: "Polite, welcoming and accommodating crew. Decent collection of music. Leg room in business class."
Khuyết điểm: "Old aircraft. Limited food selection on business menu. No Arabic announcement despite flying to and from Dubai."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room."
Khuyết điểm: "Movie selections were not that great, many good current movies were not available. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Careful attention to making sure international travelers--English speaking, Japanese speaking & Chinese speaking-- felt welcome & comfortable."
Ưu: "Seat and space friendly workers."
Khuyết điểm: "Food could be better"
Ưu: "Planes r great service is good"
Khuyết điểm: "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Khuyết điểm: "Bad weather, flight crew had time to serve us quickly then had to sit for a big portion of the flight."
Ưu: "Excellent Service super"
Ưu: "Always love Korean Air - courteous, attentive and professional ! Loved the ice cream they served to prep you for that Hong Kong heat!"
Ưu: "Amazing service, very polite and professional. The food was very good and the facilities were clean/thoughtful, and the seats fairly spacious and comfortable. Tv screens worked well with good sound. Will fly again!"
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Khuyết điểm: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ưu: "Everything works fine except the language that has been used to communicate between the passengers and the staffs."
Khuyết điểm: "It would be better to speak more in english than in their native language for proper communication between the crew and the passengers."
Ưu: "Loved the slippers toothbrush toothpaste Liked the in flight meal Entertainment was great Roomy and comfortable. My seat wouldn't recline so they let me sit in the back seats reserved for the crew so I wold be able to recline and sleep in the long flight to Korea."
Ưu: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Ưu: "The selection of fellow PAX, the cabin staff"
Khuyết điểm: "No supersonic flight"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
Khuyết điểm: "There was nothing we didn't like about our flight to Seoul"
Ưu: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
Khuyết điểm: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
Ưu: "Crew was very helpful and the food was very good, The flight was on time."
Khuyết điểm: "All the advertisement books in the pouch were a pain. I could have put my reading materials in that space. The advertisements could be offered to passengers during the flight. Wouldn't probably need as many. Also, the cup holder should be up higher on the back of the seat. I kept bumping it with my knee and spilling it."
Ưu: "Everything was fantastic."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "The seat was great."
Khuyết điểm: "Overall, it was a great experience. Boarding is very fast compared to US airlines."
Ưu: "Flight attendants were amazing and so service oriented!"
Khuyết điểm: "the seats are not reclined, not comfortable at all"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "Nothing"
Ưu: "Service, crew, seats, punctuality"
Khuyết điểm: "Bad food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Great service"
Khuyết điểm: "A bit warm"
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "ANA great service, as always, outstanding work! The flight attendants so pleasant. American, Delta, or United can't pull off this kind of service."
Ưu: "The person who checked me in at ORD found me an alternative aisle seat with an unoccupied seat next to me. Great benefit for a 12+ hour flight. Very thoughtful."
Khuyết điểm: "We left late."
Ưu: "Very nice, new plane. Clean bathrooms. Good amount of legroom. Polite staff. Easy check-in process. Kid-friendly. God entertainment system."
Khuyết điểm: "Limited entertainment options for kids."
Ưu: "Hot food was good. Crew were friendly and helpful. They got me a window flight even though it wasnt on my ticket. Leg room was pretty good. Bathroom had a lot of amenities."
Khuyết điểm: "The seats didn't recline at all. I slept horribly even though I'm pretty good at sleeping on planes."
Ưu: "Service and food were great."
Khuyết điểm: "That I was listed as standby when I went to check in; I eventually got my ticket and my preferred seat selection."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Khuyết điểm: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Ưu: "I enjoyed the hospitality and attention to detail."
Ưu: "The configuration of 787-900 Busn. Class was very good. However need to age Chivas Regal to 18 years like KAL, not ordinary 12 years. Flight attendants were exceptionally efficient, professional, courteous, and outstanding ambassadors for ANA and Japan itself. In the US Marine Corps we would say "Ooo Rah". I may heed to check out your milage club and stop using various carriers for my trans Pacific flights. Thank you very much ANA."
Ưu: "Cheap prise"
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Khuyết điểm: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Ưu: "La puntualidad absoluta, la amabilidad de la tripulación y los baños impecables durante las 13 hr de vuelo."
Khuyết điểm: "Creo que la comida podría mejorarse un poco pero es un detalle mínimo"
Khuyết điểm: "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
Ưu: "The leg space of the plane"
Khuyết điểm: "Some crew hard to understand they English"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "crew not able to understand English"
Ưu: "Good food and service"
Khuyết điểm: "Delay too much time"
Ưu: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
Ưu: "Food legroom service friendliness"
Khuyết điểm: "Could not view flight info on map"
Ưu: "Very clean plane. Nice and comfortable. Staff was very friendly. I would love to fly again with ANA. Terrific entertainment system and movies."
Khuyết điểm: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ưu: "Didn't realize I'm flying united airlines. Nowhere on my itinerary was it mentioned. The whole time I thought I'm with ANA all the way"
Khuyết điểm: "The flight itself was good but booking with bayaan, never again. I have used kayak many times but for the first time since I booked vayama changed me flight 6 times. They also could have mentioned my first 2 legs of my flight was with united. I tried to check in online thru ANA, couldn't go thru with many attempts until finally I called and the agent mentioned to check in thru united."
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "The middle seats were seperated, so I had my own arm rests"
Ưu: "pleasant service. no surprises, delays , etc. thank you."
Khuyết điểm: "why would they call it a 'hindu meal' if it includes meat?! pilot & crew a bit hard to understand when they spoke english - thick accent."
Khuyết điểm: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Compared to different american airlines, this flight was great. Decent meals, decent movies, all around good."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "I liked my aisle seat. The plane was clean. Crew professional. Temperature comfortable. Pillow, blankets, and headphones given."
Khuyết điểm: "No instructions on how to use the remote for the television."
Ưu: "Very comfortable. Lots of room, wonderful crew."
Khuyết điểm: "A little light on entertainment choices, the English translations of flight info were pretty rough and sometimes unintelligible. Not a problem on this flight but could be if there was a major delay or something that needed to be communicated."
Good crew. Seat nice. Boarding, disembarkation poor.
No complaints. Good overall.
Everything went pretty smoothly: from check-in to boarding to baggage pick-up at the destination (Atlanta). The plain was clean and in great condition. The flight crew and ground staff were excellent. I just wish Delta and other airlines increased leg room in coach. But I guess that will not happen without a mandate from the government.
Early arrival. Great plane. All good!
Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
I wrote a review to Delta already expressing my dislike of the fact that I could not get a seat assigned upon checkin or even at the airport until maybe 1 hr before my flight. The cabo representative (not part of the flight crew based from Los Angeles) was rude and not accommodating, so my wife and I had to sit separately, which was frustrating to say the least, given I had followed the entire online check in protocol, including uploading digital copies of my negative COVID-19 test.
Khuyết điểm: "Not losing my bag on a direct flight"
Ưu: "Very clean, kind w mask instructions, like boarding back to front"
Ưu: "Nice airline attendants!"
Khuyết điểm: "Enforcing people wear masks over their noses!"
Khuyết điểm: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Ưu: "The food was exceptional! I’d order it again at a restaurant if I could!"
Khuyết điểm: "Still normal awkward/tight economy seat. It’s to be expected but the coat hook and free slippers make it better than a lot of other airlines."
Ưu: "As always the Delta crew was super friendly and helpful and made the trip very enjoyable."
Khuyết điểm: "Everything was perfect"
Ưu: "Professional crew attentive."
Khuyết điểm: "More local information weather etc."
Ưu: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Ưu: "The crew is always smiling and ready to help you and I really like that."
Khuyết điểm: "I almost missed the flight because I didnt hear the announcement for boarding and I was sitting near another gate to charge my phone. Fortunately I heard the final call!!"
Khuyết điểm: "It was FREEZING throughout the entire flight. Freezing. No blankets. Missed having screen in seat but was able to start a movie on my phone so it was fine."
Ưu: "I liked the crew."
Khuyết điểm: "I didn’t appreciate the women at the boarding counter. She had a very bad attitude and was not approachable."
Ưu: "The overall experience on the flight was quite pleasing. The flight crew created a warm atmosphere on what was a very cold morning. Seating was not the most comfortable but the wasn't unbearable."
Khuyết điểm: "Delta should have a better food menu for those early flights unless the motive is to encourage everyone to eat an organic and wholesome meal prior to boarding, something we all should be doing."
Ưu: "On time flight, bag made it, great price, can’t complain."
Khuyết điểm: "Seat pretty tight for an average size adult man. No inflight phone charger."
Khuyết điểm: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."
Khuyết điểm: "Too early for me to get up on New Year’s Day"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "We eventually got there"
Khuyết điểm: "In Cleveland, the doors remained opened for about 30 minutes after they were supposed to close, and 6-7 people boarded. We then arrived in ATL quite a bit after we were scheduled to land."
Ưu: "Everything was great everyone was fantastic. F"
Khuyết điểm: "Nothing worked. Charging station. Tv. They charge for everything. Customer service is poor. I get Way more for my money flying a budget airline!"
Ưu: "Able to watch a movie, even though can't finished it."
Khuyết điểm: "LATE DEPARTURE, LATE ARRIVAL IN ATLANTA. Good thing I brought some snacks. My seat was changed to the window (I hated it) instead of aisle as I pickedbefore when I checked in in Amsterdam. I should buy Virgin Air ticket for my round trip ATL-Ams vv, saved me about $250, if I knew it would be late"
Ưu: "It was very quick! Great service."
Khuyết điểm: "We need more food options and a little bit more legroom."
Ưu: "Smooth , fast, comfortable"
Khuyết điểm: "7 hours delayed. Poor front desk worker, nice flight attendants!"
Ưu: "Good snack selection, plane departed on time, no issues."
Ưu: "Crew friendly"
Khuyết điểm: "Middle seat with no option for me to move"
Khuyết điểm: "Ĺ"
Ưu: "No lines at the baggage drop off. No lines at TSA. Efficient and organized boarding. Seat area was clean. No delay, friendly energetic flight attendants."
Khuyết điểm: "Lots of turbulence on the last 20 minutes of the flight. Captain had warned us. Nothing they can control though."
Ưu: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Khuyết điểm: "Lack of charging outlet and no headrest screen for entertainment."
Ưu: "The crew was amazing. They were attentive and very professional"
Khuyết điểm: "I upgraded my seat and paid extra for one with more room. And I wasn’t impressed with my upgrade, doesn’t feel like more leg than regular seats. Comfort was below average. The crew"
Khuyết điểm: "My flight was delayed over 3 hours and I have reached out to Delta and no one has called or emailed me back."
Ưu: "Newer plane"
Khuyết điểm: "Not comfortable at all, doesn’t feel like any upgrade from regular economy seat."
Ưu: "Quick and on time. Comfortable seats."
Khuyết điểm: "Not many movie options."
Ưu: "My flight was delayed 40 minutes in Detroit after a 3 hour lay over we boarded the plane. Then 45 minutes into the flight they said the landing gear light came on and they would be going back to change plans. My mother with Lymes disease was waiting 3 hours in Providence supposed to arrive a 11:50 instead 2:50am we were so tired missed a day of vacation."
Ưu: "The stewards/stewardess were very helpful. The trip was very pleasant."
Khuyết điểm: "Great customer service from all staff. Mannerisms, snacks, and safety precautions."
Khuyết điểm: "Two out of three flights were delayed, customers service of the flight operated by Delta airlines is a nightmare and on top of it 2hours and 40min delayed. No drinks, no snacks, nothing."
Ưu: "Both check in and gate agents were friendly and helpful."
Khuyết điểm: "The boarding process seems to have some hiccups...like everyone crowding the gate and the wrong people boarding at the different boarding times. This all began when airlines charged for baggage and carry on became the only way to travel without excess fees. There is not enough overhead storage for everyone to carry-on so let's go back to no fees for baggage. The boarding process will become smooth again."
Ưu: "Good movies"
Khuyết điểm: "Im 6'2. My knees still are hurting due to the horrible leg room"
Ưu: "Extremely miserable"
Khuyết điểm: "Lots of delays and surprise cancelations"
Khuyết điểm: "Very rough landing."
Ưu: "The service"
Khuyết điểm: "The "cheese" plate was kinda sad especially for the price"
Ưu: "The flight crew was very nice and helpful"
Khuyết điểm: "The seats are very uncomfortable compared to other business class seats on other airlines...... The ravioli was not edible....hard and crusty"
Ưu: "First flight was not sold out which allowed me to change seats"
Flight was cancelled and the only reschedule time they could manage was the next day at 830pm. No advanced warning or viable options to choose from. Absolutely horrible experience spending 12 hours in an airport trying to get home.
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Kayak is awesome! AA ran late on my return by about an hour
They did great. My flight got cancelled and they hooked me up with an alternative route same day. Thank you for the help.
No TVs. One little cookie package for snack. Maybe something bigger next time. Plus I expected a little more in first class.
Ưu: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Khuyết điểm: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Ưu: "Mostly pleasant flight crew"
Khuyết điểm: "Better gate agent and mechanics"
Ưu: "How quick American Airlines moves to keep people on time."
Khuyết điểm: "Nothing"
Ưu: "Customer service was excellent, flight was on time."
Khuyết điểm: "Nothing for this flight."
Ưu: "Crew was great."
Khuyết điểm: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Ưu: "Amazing plane and service"
Khuyết điểm: "Flight delayed over 2 1/2 hrs causing missed meetings"
Ưu: "They have Wow Bao in the airport."
Khuyết điểm: "Being allowed to fly on the plane."
Khuyết điểm: "Delayed more than 2 hours"
Ưu: "Crew was great"
Khuyết điểm: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Ưu: "The overall boarding process was great although slightly delayed. The in flight entertainment was great and the plane was clean. The announcements made by the pilot were comforting as we experienced a rough decent."
Khuyết điểm: "The plane was very warm and the flight attendants were not very nice. We had to sit for an extended period of time and when we finally were allowed to get up, the flight attendants were rude when I had to head toward the restroom."
Ưu: "It got us there"
Khuyết điểm: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Ưu: "The ground personal and flight crews did everything they could do make up for the delays."
Khuyết điểm: "The numerous delays The small aircraft with overhead bins that couldn't handle what I always carry on normal airplanes. The plane didn't have entertainment Missing plug ins that most airplanes have today."
Ưu: "The flight attendant was very nice and tried to make our long delay tolerable"
Khuyết điểm: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Ưu: "Flight attendant was great, plane was comfortable and clean"
Khuyết điểm: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Ưu: "Crew was very friendly."
Khuyết điểm: "Seatbelt was far too short for someone plus sized."
Ưu: "The flight was on time. The crew was friendly."
Khuyết điểm: "Too little legroom."
Khuyết điểm: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Ưu: "No problems, arrived early"
Khuyết điểm: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
Ưu: "The flight crew was very pleasant."
Khuyết điểm: "The flight was delayed and when we arrived to the destination we were unable to land and the pilot made a brisk turn then the landing was rough. We also fad to wait about 45 minutes before we parked at the gate. I suppose the bad weather was to blame but it was very uncomfortable and would have appreciated better communication from the flight crew."
Ưu: "Only thing I like we got here early."
Khuyết điểm: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Ưu: "Crew was very friendly"
Khuyết điểm: "Food was so bad The seats were so cramped"
Ưu: "Crew was good, seats comfortable"
Khuyết điểm: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Ưu: "very nice crew"
Khuyết điểm: "small jetcraft"
Ưu: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Khuyết điểm: "Turbulence"
Ưu: "Not a thing plans got changed I had back surgery"
Khuyết điểm: "That my plans got changed"
Ưu: "Food voucher, small consolation for a missed dinner with family!"
Khuyết điểm: "Delayed due to tire issue, deboarded and were told another plane would be there in 45 minutes, took 3 hours!!"
Ưu: "Had no problems. Everything went smoothly thank God."
Ưu: "First Class seating was of course better than economy."
Khuyết điểm: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Ưu: "boarding process"
Khuyết điểm: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Khuyết điểm: "No TV nor entertainment of any type. Food choice terrible. I am allergic to shellfish and the other option was pasta which I don’t eat. Had to feed on two cups of nuts... really mediocre."
Khuyết điểm: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Khuyết điểm: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Ưu: "Ordinary flight, not too chaotic for holiday weekend."
Khuyết điểm: "My luggage was lost! Had to wait an entire day to recuperate my suitcases."
Khuyết điểm: "I observed Crew at gate and on board rude to passengers"
Ưu: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Khuyết điểm: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Ưu: "The crew was really nice, food was good, movie selection was also good."
Khuyết điểm: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."
Ưu: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Khuyết điểm: "The customer service was terroble. My daughter was humiliated."
Ưu: "Treated like a person not a ticket"
Khuyết điểm: "N/A"
Ưu: "No complaints"
Khuyết điểm: "It's was good"
Ưu: "Easy and efficient boarding"
Khuyết điểm: "Delayed flight No food/drink service offered"
Khuyết điểm: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"
Ưu: "The plane broke in D.C. I had to rent a car to finish the last leg of my trip. They probably won't reimbursement me for either. I try never to book with AA, but it was last minute and I didn't have a choice."
Khuyết điểm: "Stop saying sorry and just be better."
great personal interaction by flight staff. Small point. Having missed eating the main meal served just after boarding as I needed to sleep as I had been travelling 24 hours , the promised inflight light snack was not offered and not obvious how to get it. Would have appreciated more drinks offered throughout the flight.
They canceled the flight and didn’t tell me. Neither did you.
Trip delayed 6 hours and no help from united to try to find alternatives.
Easy boarding; attentive staff.
United is on par with Spirit only l pay 4 times the amount
Ưu: "Crew amazing, space great."
Khuyết điểm: "Security line"
Ưu: "They smiled, gave a friendly farewell, made sure everyone was hydrated."
Khuyết điểm: "Don't get an attitude with calm passengers asking for assistance for their seatmates. Sometimes they wouldn't ask me what I wanted to eat or drink, they just assumed I already heard them ask other passengers and just waited for me to answer. It just seems lazy to me."
Ưu: "I liked that the plane didn’t crash!"
Khuyết điểm: "I don’t know, maybe having FOOD ON THE FLIGHT ACROSS THE COUNTRY INSTEAD OF JUST CANDY?"
Ưu: "The crew brought us water when we had engine trouble and couldn’t get off the plane while we waited for maintenance to fix the issue"
Khuyết điểm: "Could of told us to get off the flight so we didn’t have to wait an hour while the plane was being fixed."
Ưu: "NOTHING!! I had to book them another flight thru another airline, because they had a delayed stating weather issues when it was nice and sunny so they couldn't make it on time. I will never trust United Airlines not for myself or any on my family members, nobody period!"
Khuyết điểm: "The video on both movies and tv selections froze every few minutes making it virtually impossible to watch a program. Frustrating on an 8 hour flight."
Ưu: "Quick early flight. Good entertainment system. Quick luggage pickup. Announcements in English and French. We could reserve seats for free"
Khuyết điểm: "Boarding was a little chaotic."
Ưu: "Food was ok"
Khuyết điểm: "Entertainment was terrible., music not working . Small and horrible selection of films with subpar quality and sound. No where to charge phone. SAS has excellent entertainment system even in economy"
Khuyết điểm: "Flight delayed missed connecting flight. Second flight delayed missed connecting flight. Overnight in airport expected unless united pays for hotel. Absolutely miserable. Paid 430$ one way for a 25 hour flight. Will never fly United again."
Khuyết điểm: "entertainment was intermittent"
Khuyết điểm: "Ride was bumpy"
Ưu: "Great staff and breakfast was very refreshing. Will definitely fly with United again."
Khuyết điểm: "Pretty good. I'd fly united agsin."
Khuyết điểm: "Really awful, disorganized and unapologetic."
Ưu: "Clean, comfortable flight and good service (for coach!!)."
Khuyết điểm: "Would be nice to have some of snack mid flight. It's a long long way!"
Ưu: "Nothing, the fact that they were my membership partner for milege"
Khuyết điểm: "Food was bad, boarding process sucks , seat sucks for first class, no free wifi , old dated devices , was not offer personal device on first class, crew seem mad all the time"
Ưu: "in flight entertainment"
Khuyết điểm: "everthing else"
Ưu: "The flight attendant was very nice. She tried to let one particular person off plane first so that he could run to catch his connecting flight"
Khuyết điểm: "The gate people were horrible at explaining the delays and then trying to set up alternatives. Quick tip: offering "free water" when your flight is delayed 1.5hrs so several people will miss their flights is not enough."
Khuyết điểm: "The flight was delayed by 2 hours causing me to miss my connecting flight to Indianapolis. Went to the service desk to re-book, and nothing could be done to get me out in time. Customer service was not great. I was flying to see my daughter graduate, and the only time they could get me out was when the graduation started. No hotel vouchers were given for the delay either, so the airport bench ended up being the bed. So I ended up being stranded in Newark for an additional 8 hours to just miss her graduation."
Khuyết điểm: "Plane seating was tight"
Ưu: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Khuyết điểm: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Khuyết điểm: "The crabbiest crew I've ever encountered - they even barked at each other."
Ưu: "I received an unexpected free upgrade to first class. Two thumbs up!"
Khuyết điểm: "No complaints. Every aspect of the flight met or exceeded my expectations."
Khuyết điểm: "One hour delay, no microphone to hear what the desk staff was actually announcing, desk staff were also completely unprofessional. Made my connecting flight by less than a minute thanks to SPRINTING through the airport because of the delay - a less able bodied person would not have made it. Overall ridiculous and dissappointing"
Khuyết điểm: "The fligjht diidnt happen. I double booked the flight. But when I tried to adjust it I wasn't allowed to without crazy fees. This was after an agent told me that he would wave the fee. Their not on the same page and they do not honor what you're told."
Khuyết điểm: "Flight from mke to Chicago was delayed so long I missed my connecting flight to charlotte. U had to spend the night in ohare airport. Very unhappy with United airlines."
Khuyết điểm: "Lairs Stealers No ticket for flight If there's an emergency don't count on Kayak ever. Run around and around"
Khuyết điểm: "It was cancelled in the early AM, due to equipment failure"
Ưu: "Plane was filthy & disgusting! I asked the stewardess for a towel to wipe down my table that was covered in sticky gunk, she just handed me a Wet One. Passengers table next to me was the same. My checked was only 3 lb over the 50 lb limit. United actually made me take 3 pairs of dirty jeans out & carry them with me in a Target shopping bag! Ridiculous!"
Khuyết điểm: "No outlet to charge my phone"
Ưu: "Nice comfortable flight slept through the flight"
Khuyết điểm: "The delay of the flight"
Ưu: "Early arrivals"
Khuyết điểm: "On the express smaller planes you have to gate check your rollarboard suitcase which is fine but if your in first class they dont have a separate tag from economy class so i got my bag last even tho i was in first."
Ưu: "Econ Plus was nice. Flight was fine."
Khuyết điểm: "GA called for all "people with disabilities" to board first. How about simply asking for people who need a little extra time...PWD's is a bit of a label that doesn't work for me. While we were boarding the white female FA made a snide comment that maybe passengers should not bring more than one bag. She was also rude to the other FA."
Ưu: "Nothing flight got canceled and they couldn't even get me out the same day .. Due to there Maintnence issue most horrible expierence"
Khuyết điểm: "Everything ruined my boyfriends bday with there Maintnence problem"
Ưu: "the United app that let me watch movies from my own device. The flight attendant gave me an extra blanket."
Khuyết điểm: "the plane was very old and didn't have the entertainment options that newer planes have. The screen was so small and nearly impossible to see when the person in front of me reclined. The toilets weren't very clean. The food was very mediocre. I have a dairy intolerance, and both options contained dairy products. There was no lactose free or diabetic special meal option. There was an hour and a half delay to repair something on the plane when we made an emergency medical landing in Boston. I didn't mind the landing; I minded the excessive delay and wonder what would have happened if we didn't stop in Boston? What would have happened to the plan?"
Khuyết điểm: "The wifi onboard was broken. There were no t.v. sets to watch."
Ưu: "This flight was very easy. There was a delay at the gate but we were notified and once we were able to board it was a very quick process. The flight was maybe half full which was also nice."
Khuyết điểm: "No complaints on this flight"
Ưu: "They have a snack and a drink on such a short flight."
Khuyết điểm: "No leg room or entertainment. Receiving baggage after the flight took 15 min (carry-on baggage)"
Khuyết điểm: "The delay ruined our evening and made the expense of a hotel for the night and babysitting moot because we might as well have flown the next morning. So much for seeing friends in Seattle on Thursday night. A 2 hour delay means we just get to sleep in an airport hotel for no reason."
Khuyết điểm: "Flight delayed and I had to literally run to the next flight"
Ưu: "Everything! My grandparents needed special assistance with wheelchair and the crew was very helpful!"