Well done and thank you very much.. Keep up the good work
The flight was delayed and packed. No regular updates from the pilot regarding the arrival time
They ran out of the bibimbap in economy
Khuyết điểm: "Food and entertainment"
Ưu: "Food is great. Crew are very nice."
Khuyết điểm: "Advanced seat assignment"
Ưu: "Nice, clean efficient. Comfort was good."
Khuyết điểm: "The crew was great but pretty impersonal. Not a great selection of movies."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "All fine, no complaints."
Khuyết điểm: "Up date movies."
Ưu: "Crew was friendly food was great, flight was safe."
Khuyết điểm: "More room"
Khuyết điểm: "I’ll use Korean Airlines again!"
Ưu: "As always Korean Air’s attention to detail is outstanding and impressive."
Khuyết điểm: "Though I appreciate the consideration given to tall passengers (trying to find us an aisle seat with an empty seat beside, after boarding, for instance), I think there is more that could be done during the check-in process to seat tall passengers into emergency exits or other seats with more legroom"
Ưu: "Every thing was excellent. The crew was very courteous and gracious."
Khuyết điểm: "Unfortunately we had about a 1/2 hour delay due to congestion. Not the fault of the airline."
Ưu: "They are always friendly and comfortable seating"
Ưu: "Crew was great"
Khuyết điểm: "Movie selection, food options, loud alarm before boarding"
Ưu: "Crew, food, comfort, entertainment and many good things"
Khuyết điểm: "I love everything"
Ưu: "The service is always way better than American flying"
Ưu: "Flight staff/crew were the best. And them planes top notch condition and amenities."
Khuyết điểm: "Anytime I looked to get help from there non-fight staff (customer service, reservation personnel,etc.) I found them rude, short and unhelpful."
Ưu: "Very clean aircraft."
Khuyết điểm: "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
Ưu: "The service during the flight were so impressive. They deserved to be recognized for their efforts attending to passengers. They are beautiful and always ready to help you. Thank you"
Khuyết điểm: "Landings were a little rough..."
Ưu: "Flight attendants are pretty and nice."
Khuyết điểm: "Nothing"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "It was our first international flight and everything was fine."
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "I liked the seats and the comfort."
Khuyết điểm: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Ưu: "Plane was clean, staff very friendly"
Khuyết điểm: "Entertainment not provide despite international flight of 4 hours. Excessive extra luggage free compare to Singapore airlines and Sri Lanka air. Food was meh"
Ưu: "Great entertainment options and all complimentary supplies not"
Ưu: "The food was wonderful."
Ưu: "Boarding was quick and easy. I didn't have the food onboard but it smelled alright. Staff happily kept offering to refill my water on the ~2 hr flight (probably more frequently than JAL asked during my 13 hr flight a couple months ago...). Overall, good flight. Professional staff. We didn't crash so that's always good."
Khuyết điểm: "Seat was uncomfortable, but when you're flying economy nowadays, that's pretty much expected. Took a while for us to get into the air but that was probably just due to it being a holiday and potentially many flights backing up the runway."
Ưu: "The flight attendants were great. Food good and drink service also."
Khuyết điểm: "Boarding was a joke. They were very sure to make you feel inferior to business & first class. And then the boarding was a cluster. A Korean culture thing I guess."
Khuyết điểm: "It was very hot journey, as the air conditioner seemed not working properly. Hope this should be improved in future flight."
Ưu: "I really like the plane. It was my first time on an A380 and despite its size and volume of passengers, everything went well. Staff was excellent and helpful and the entertainment selections really good."
Khuyết điểm: "Nothing comes to mind."
Ưu: "Business class lie flat bed"
Khuyết điểm: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Khuyết điểm: "Bathroom"
Ưu: "cleanliness is very important to me, the constant tidiness esp. near the business class seat is wonderful i would fly Korean Air again because the planes are new. For future reference, how i wish they have domestic flights as well. Good luck to your continued good service."
Ưu: "Service was excellent, as always on KAL flights, top notch airline food."
Ưu: "Lots of room, most space I have ever seen in an economy class. Nice attendants and good food."
Khuyết điểm: "Every Korean flight I had this trip was delayed. Created problems when Korean Air gives you 1 hour to transfer at Incheon. When transferring, all passengers need to go through security again and there are long lines. Airport attendants were not nice and made us ask people to cut in line. After running through the airport, we then find out the plane was delayed an hour to accommodate other delayed connections! They could have told us this before but only rushed us off."
Khuyết điểm: "As I was about to board, I was denied carrying on my backpack with the few items I would need for the flight, so I was forced to put them into my carry-on suitcase which was loaded elsewhere, out of reach.. The insanity of it all - so glad the woman can count to two - is that I was forced by this angry person to carry my laptop and tablet onto the airplane in my hand, as she absolutely would not allow me to put them into my empty backpack, claiming this would constitute a third item. Of course, no one else was forced to take their computers out of their protective cases, only myself, because it was a backpack. I am 66 years old, travelling alone, and frankly am not the only international traveler who experiences unbelievable rudeness when in US airports."
Khuyết điểm: "Their movie offering is a bit limited."
Ưu: "I really liked the prices of the tickets for this trip, I saved money over the regular price plane tickets; since I had 2 long layovers in Seoul at Inchoen Airport. I love this airport, it is clean, modern and offers so much amenities for FREE. The best for my second time LONG Lay over. My firtst time was at an airport in Alaska which I completely forgot since it was nearly 30 years ago. The flying experience was totally good from flying from BKK as it was also a good airport. I also liked the services, the crews were courteous and helpful."
Khuyết điểm: "Flights were full and of course I had a seat in seat 32E next to a man who was ofviously either sick or had a bad allergy, he sneezed and sneezed 1/2 of the whole flight when he was awake and slept most of the time so it was difficult for me to get in and out to the rest room. Luckily the people in seats 32F & 32G were kind enough to let me in and out (I got out mostly while the lady in seat 32F was getting out of her seat.) Mostly the other experiences were good overall."
Ưu: "Crew service and wine"
Khuyết điểm: "flight delayed 2.5 hours"
Ưu: "screen contents very good"
Khuyết điểm: "seat is smaller than other flight"
Ưu: "Attentive service from flight staff 2 meal service each way in economy"
Khuyết điểm: "Nothing"
Ưu: "I requested a special meal which was accommodated and quite tasty. The flight attendants were very nice and always brought water and juice around the aisles. The warm towel was a pleasant surprise."
Khuyết điểm: "Such a full plane with little space. Made the long flight uncomfortable."
Ưu: "courteous manner, efficient crew."
Everything is great, food, crew, seat(roomie than other airlines). I will fly Japan airlines from now on
Couldn't check in online. Wasn't able to sit next to my wife.
Positivity of check-in and Boarding personnel. Boarding personnel assumed you were flying Economy rather than Business. They need to read the ticket class.
Everything was excellent. Nice legroom, wonderful food for Asian Vegetarian. For entertainment, I wish there was some South Indian options. Another minor thing for the connection flight from Bangkok to Ko Samai, my meal preference didn’t carry over and they provided only non-vegetarian food which I could not eat because I am a vegetarian.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
The crew are friendly and accommodating. I have no complaints.
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Short flight with minimal services. I have no complaints. The staff were very, very good.
I like the airlines but because I used to fly with Japan airlines.this time not much entertainment and delayed flights and not comfortable compare to my previous flight. Food is not good. Flight attendant are confuse. I had to help other rider because they skip to serve him food.Over all is not Japan airlines that I used to ride.
plane air was too hot with mask on hard to breath with mask!!!
Ưu: "Crew was very attentive. Plane was clean."
Khuyết điểm: "Bigger water bottles?"
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Khuyết điểm: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Ưu: "crew was professional, attentive and polite"
Ưu: "Two choices of meal, friendlier staff, better head cushion. Props to JAL."
Ưu: "I have flied to and from Japan many times with many different airlines. This flight was my favorite."
Ưu: "Food was acceptable. Stewardess very helpful"
Khuyết điểm: "On a long flight it is good to have a good movie. Selection very bad. Seats r not comfortable seat turns into bed but lower part is too low. Poor design. Food not very good"
Ưu: "FA service with a smile. All pleasant and nice to deal with. Windows are button controlled."
Khuyết điểm: "Economy meal is not that great. Boarding should be by zone or by seat number."
Ưu: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ưu: "Riding on the 787 was superb."
Ưu: "Was spacious due to flight being in the middle of the week and tasty food."
Khuyết điểm: "Wish there were food. Was hungry after long flight."
Ưu: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Khuyết điểm: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Ưu: "Excellent food. Lots of food, drinks. Comfortable plane."
Ưu: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Khuyết điểm: "The flights were everything I expected and more."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "The airplane is clean, toilets are super nice! Service is very good, legroom is adequate. I like the rice dishes on board. Overall, excellent."
Ưu: "Crews are very polite and willing. They During the entire 13 hours flight, they continued serving drinks and snacks. I have not seen such services on the other airlines."
Khuyết điểm: "The movies were not the first run ones."
Ưu: "What a terrific airline. Polite service, great food, comfortable seats and a clean plane. So much better than US airline companies."
Ưu: "I was accompanying my 92 year old mkm, flight attendants were so helpful in every way."
Khuyết điểm: "Pre-checking online needs improvement. I was unable to do it and speaking to JAL was difficult; no one was answering the phone."
Ưu: "Flight crew was very professional and courteous. The food was excellent! It was like eating at an awesome Japanese restaurant! There were toothbrush kits w/small tubes of toothpaste in the bathrooms, which was a nice touch. Bathrooms were very clean. Entertainment was very good and had many choices. Would love to fly them again any chance I get! Probably the best flight experience I've ever had."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "cost performance"
Khuyết điểm: "non-flat seat"
Ưu: "Free WiFi in flight!"
Khuyết điểm: "In my email confirmation says Business class tickets but the boarding cards were "J" class which was not Business or economy so we had to fight to get in the lounge. They apologizedon't many times but no compensation, seats were first row but not first class, business, economy, or premium economy. They said it's called "J" class! You still get 3 pcs of luggage and pay business class price! Never JAL again domestic, maybe international or Never ever!"
Ưu: "Everything from delicious Japanese cuisine to attentive and courteous customer service from ground crew to flight crew greatly impressed our family. Being able to fly to Haneda is even better. We plan to fly JAL from now on."
Khuyết điểm: "None"
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "Very attentive service, very comfortable seats on economy, good food, excellent attention to detail"
Ưu: "Finally arriving"
Khuyết điểm: "AA waited 4-hours to cancel the flight with 24-hours to the next flight.. Breakfast voucher didn't cover a third of the cheapest breakfast in the hotel where I was sent for the night. Even the flight the next day, sunny, was delayed."
Ưu: "We boarded quickly and orderly. The crew was very attentive and made sure we all had enough to eat and drink. The food was good, the tea and coffee was good."
Khuyết điểm: "Not a darn thing...."
Ưu: "I loved the crew, for the most part the food, and the large screen to."
Khuyết điểm: "The bed was uncomfortable, in that the arm rests disappear when you lay flat the bed. A petty thing since at least it was business class, but without taking pillows from empty seats it was uncomfortable when lying on one's side and nowhere to put arms."
Ưu: "Service was excellent - Flight attendants were friendly and professional."
Khuyết điểm: "N/A"
Ưu: "Customer service is great."
Ưu: "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
Ưu: "Clean and service was excellent!"
Khuyết điểm: "Nothing special"
Ưu: "Plane service was good, comfortable, punctual and ahead of schedule"
Khuyết điểm: "Food was ok,"
Ưu: "Everything was excellent. I always trust JAL to give me a comfortable flight. Food and drinks were given out very often and the attendants were very kind. I kept myself entertained with the in-flight movies for most of the trip, they have quite a library to choose from. Thank you for making my long trip easy!"
Ưu: "Flight Attendants were very attentive"
The crew are very polite and attentive, the plane is comfy and clean. The food could have been better. It's not for all people's taste. They should give atleast two meals in a 4-5hr flight, a snack and a meal coz the portions are so little.
Choice of movies were limited
Ưu: "Crew service is good!"
Khuyết điểm: "The seat is really cramp and tight!!"
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Khuyết điểm: "This was a much more pleasant flight than I had from DC to Tokyo back on Jan 15"
Khuyết điểm: "Very uncomfortable seat. A bit rude flight attendant."
Khuyết điểm: "Chair isn’t comfortable."
Khuyết điểm: "The planes are pretty outdated especially the connecting flights from Narita to HKG"
Ưu: "The crew was very good. The service was fine."
Khuyết điểm: "The food could have been better."
Khuyết điểm: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "The cabin staff were extremely caring."
Ưu: "Food is the best of any airline service"
Ưu: "One of the best service! Thank you!"
Ưu: "Premium economy is the way to go! Comfy seats with plenty of room; preflight lounge access."
Khuyết điểm: "Unfortunately, premium economy is the only way to go, because economy class seats are very cramped and "locked" in the upright position (for a 10+ hour flight), and it's a bit pricey."
Ưu: "Staff and crew were great. Very accommodating."
Khuyết điểm: "I unfortunately got placed in the middle of one large person and one person who had a strong body odor. Unfortunate but it happens."
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "The plane came from LAX was 45 minutes late...but not a problem.....still ok"
Ưu: "Friendly & helpful stewardesses, watched new release movies, good meals, overall a smooth ride."
Khuyết điểm: "Quite a few passengers with young children crying throughout the trip but I can sympathize trying to keep them occupied on such a long flight."
Ưu: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"
Ưu: "Crew amazing and food very good."
Khuyết điểm: "Crew woke us up 2 hours before landing, would ha e been great to sleep longer."
Ưu: "After some considerable panic at losing my long confirmed seat assignment as a result of weather problems in Tokyo, the doors ended up closing with at least 20 empty seats in coach. (Boeing 777-300)"
Khuyết điểm: "Although it is served with care, the food on ANA (in coach) ends up being a bit too Japanese. I understand this carrier needs to cater to a broad cultural and geographic audience, but I think they make it too complicated. Giving meal service a decidedly Japanese angle results in main courses that are mush, and sides that are OK. Good yogurt, decent fruit, delicately prepared salads, delicious cookies and hagen daz are pretty simple and make the meals fun. (especially since chop sticks are always included), but the ovens turn the main courses into a stinky and kinda nasty thing. I wish they would simplify."
Ưu: "Customer service on ANA was as stellar as always."
Khuyết điểm: "Chairs are uncomfortably small for an international flight. Was fairly surprised since it's such a long flight."
Ưu: "The crew is attentive and kind, the promptness is the airline, they aren’t afraid to serve you top notch food and dessert"
Khuyết điểm: "The only thing that soured my trip was on the way back, it was a passenger who was just way overboard disgusting. First of all he takes off his shoes and then his socks and crosses his legs so his barefoot is right next to my tray table. Then he proceeds to unbutton his pants and unbuckle his belt. Reaches down into his nethers and takes a good whiff of his hand. This passenger continually kept encroaching into my seat, either sitting on a portion of my leg or putting his shoulder over my shoulder, even at one point used me as lean on. It was a 9 hour flight of misery... I was definitely uncomfortable for majority of that flight due to the passenger in 40A on flight NH176"
Ưu: "Smooth , professional crew and their hospitality and especially their smile and attention to passengers is unparalleled."
Khuyết điểm: "I'm flight entertainment seemed a little limiting to me- more updated and new releases can enhance I've really experience"
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "Food and service was excellent."
Khuyết điểm: "Seats in economy were narrower than other airlines."
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "Loved everything about the flight - food was good plenty of drinks throughout the flight unlimited movies smooth take off and landing."
Khuyết điểm: "Flight was delayed by 30+ minutes which made me/many others late for any connecting flights."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "Customer service and food!"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "The flight was delayed 9 hours! I had to make other arraignments so I wouldn't miss my conference. I lost money because of the great delayed."
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "Generous for portions. Crew were awesome. The interface was easy and had lots of options"
Khuyết điểm: "Main food dish was combinations of flavors I would never put together. Lack of leg room."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Good experience. Crew are kind and friendly!"
Ưu: "Service was nice way more room than American Delta or United for economy"
Khuyết điểm: "None"
Ưu: "Meal from KUL to HAN was tasty. The separation of the gravy based dish from the rice was a great idea to prevent the soak up. Personal touch screen responsive and quality definition."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "Great service, accommodating staff. Seats were comfortable."
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Ưu: "ANA service is always great. Always my first choice."
Khuyết điểm: "The 777-200 on this route is getting a little old. It would be nice to have one of their newer 787 planes instead. And there is no Premium Economy option."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
The flight was delayed.. Food was not enough and even some items were finished. There were no dental kit or socks given. The flight was very turbulent.
Singapore air ticket, first flight on Singapore, connection on Scoot. Could not get boarding pass for Scoot flight at checking though booking was the same ticket and Scoot flight had SQ flight number. Transfer desk near arrival gate would not issue Scoot boarding pass. Only in terminal 1. Transfer desk in D gates was closed. Had to go to the beginning of C terminal to get boarding pass. Between bad directions and distance I lost 35 minutes getting a boarding pass. Flight had started boarding when I finally was allowed in the gate. Bussed onto the tarmac, not ideal but manageable.
Kayak will not refund tickets for my traveler who’s passport had time issue. Never again kayak
Delays in boarding and takoff
Wonderful airline to travel with. The accommodations are always great.
Customer friendly fine service. Thank you.
The travel experience was good. Looking forward traveling again with Singapore Airlines.
The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
The staff was great. The food really wasn’t good
Khuyết điểm: "Poor customer service and lack of care for loyal passengers"
Ưu: "Great inflight entertainment"
Khuyết điểm: "Have WiFi that is working"
Ưu: "Flight attendants were very friendly, professional and helpful"
Khuyết điểm: "Flat beds on second flight"
Ưu: "The crew was amazing. seats were comfortable. The seats will be super comfortable, if there are more leg space."
Ưu: "Service was excellent!"
Khuyết điểm: "Satisfied service friendly staff overall satisfied."
Khuyết điểm: "Old plane. Technology didn't work"
Ưu: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Great service always smiling, flight on time, overall a great way to fly."
Ưu: "Quick boarding. Great entertainment system Good staff"
Khuyết điểm: "Not comfortable seats"
Ưu: "all of SQ"
Khuyết điểm: "nothing"
Ưu: "So good to get on a flight where I can fit in the seats..."
Ưu: "Spacious and clean"
Khuyết điểm: "Crew wasn’t attentive. Brought wrong order, forgot order, walked by hurriedly and hit passengers. Empty sauce on the Tray- when asked said it was for presentation!"
Khuyết điểm: "The desserts. The bun."
Ưu: "All of services, food, Language, clean air even so beautiful ~~"
Khuyết điểm: "So nice and beautiful wearing also food is very good"
Ưu: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."
Ưu: "The serivce was amazing. Also it was clean and the food was great."
Ưu: "Great set up with two seats, window and aisle"
Ưu: "The seats are very comfortable. There was ample entertainment."
Khuyết điểm: "No complaints at all. They are very professional and I would chose them again."
Ưu: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Khuyết điểm: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Ưu: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Khuyết điểm: "It was a 17 hour flight, but they made it bearable."
Ưu: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Khuyết điểm: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
Khuyết điểm: "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
Ưu: "the flight schedule are very good"
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Is Singapore Airlines food quality slipping? First time I’ve been really unenthusiastic about it..."
Ưu: "The trend to offer more comfort in Economy Plus and similar leads, of course to less comfort in normal Economy class. The ticket price was certainly attractive but it is doubtful that it was good value. Economy Plus might not be good value either."
Khuyết điểm: "Barely enough legspace. Some seats recline more than others, if you're sitting behind one of those you're out of luck."
Ưu: "The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia."
Ưu: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Khuyết điểm: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Ưu: "Hard to find lounge for bclass users"
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "everything, excellent job"
Ưu: "Great price"
Khuyết điểm: "Food is not good"
Ưu: "Exceptional service!"
Khuyết điểm: "There should always be a vegetarian option on the set menu. I didn't realise I would need to pre order my meal for this."
Ưu: "Service was good, but then that's expected."
Khuyết điểm: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Food was good. Service was fine. Entertainment was good. Wifi on board was fine. The headphones were terrible. Space was cramped.
I liked the comfort. Food was meh, so was service, and entertainment options for movies were unimpressive.
Food was not upto the mark. Boarding at Boston and Doha was chaotic. Overall experience was not up to the mark
0nline Check in experience was worst so far. Impossible to change preassigned seats so that the three family members to sit together. Kept asking for payment. Finally a kind check in supervisor intervened to seat two the three together
More space to sitting!!!!
flight was hour late and connection was tight. Not much help from ground crew to get through security and across the airport to the connecting flight.
Overall good experience with just the JetBlue Qatar should have kept the checked in luggage at the Boston Airport while rebooking the missed connection to MSP. That made it extra hard on passengers to carry their luggage to hotel and back and check-in again.
Food is good and tasty. Service also good.
Khuyết điểm: "The flight was 3 hours delayed - and the captain never told us exactly what was wrong. The boarding lane was a chaos as well - and the tv screens never really worked. Terrible!"
Ưu: "In-flight entertainment choices."
Khuyết điểm: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Khuyết điểm: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
Ưu: "Crew were so good"
Khuyết điểm: "Everything is good"
Ưu: "flight attendants were not friendly enough."
Khuyết điểm: "both flight from Bos-Doha, Doha-Hanoi was delayed"
Khuyết điểm: "Seat comfort"
Khuyết điểm: "It could be better if they serve food from Doha to Islamabad."
Ưu: "Seats are very comfortable, easy boarding, good crew"
Khuyết điểm: "Food - I wish you have healthy options"
Ưu: "The crew, the seat and catering"
Khuyết điểm: "Qatar airways claims to have inflight wifi. But it is not true because it did not work in either of my flights. Food could have been better."
Khuyết điểm: "the area I sat in smelled weird even though the crew helped spray a solution it didn’t help the smell .. Vegetarian meal is not good"
Ưu: "The crew, especially Martin and Imen, were fabulous!"
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Ưu: "Crew and their promptness to assist"
Khuyết điểm: "Vegetarian food - portion is too little. This has been the third time with Qatar and the food portion are too little."
Khuyết điểm: "The changed the time of flight had to wait airport for 5 hrs"
Ưu: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Ưu: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Khuyết điểm: "The Ground crews in boston airport were not accomodating."
Ưu: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Khuyết điểm: "The website is not easy to navigate."
Ưu: "The Qatar Airways price."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Khuyết điểm: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Ưu: "just enough time in Doha between flights. Not too long not too short!"
Khuyết điểm: "Asian vegetarian food can be of better quality."
Ưu: "good service, good food"
Khuyết điểm: "staff could be more cheerful towards travellers"
Khuyết điểm: "My 17 yr old son is stranded in Doha because Qatar cancelled his connection to Nairobi which is unprofessional and terribly worrisome . I, his mother, am in Greece with no way ofhelping him get to Kenya. Qatar offers no restitution and no help . The worst situation right now!"
Ưu: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Khuyết điểm: "I could not check myself online! so i could not select the best seat."
Ưu: "Staffs were helpful!"
Khuyết điểm: "Food portion can be improved."
Ưu: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Ưu: "Comfort and cleanliness."
Ưu: "Service offered by crew, arranged veg food when found not listed. Boston to Doha veg food loading needs improvement."
Khuyết điểm: "Wait time at Doha for next flight."
Ưu: "Crew, food."
Khuyết điểm: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."
Ưu: "Flawless boarding, service, food."
Khuyết điểm: "We arrived 2 hours and 40 minutes late due to technical issues with the aeroplane. We were kept informed and we arrived safely, so this is a nibir complaint."
Ưu: "I like that the air stewards bring you water and drinks throughout and don't judge you for being too thirsty. I like that they respect that it is a night flight and serve the meal quickly so it can be dark for the whole flight and you can sleep as much as you can. I like how efficient the layover is in Doha - only 40mins!"
Khuyết điểm: "I don't like when they don't ask the person in front to move their chair up for the meal and the passengers have to ask each other. I don't like that they can't tell you the gate of your connecting flight and how long it will take to get you there - including if you will need to take a bus and the train. I think this could reduce a lot of anxiety. If they could do this, it would also be helpful to let people who have a connecting flight that is boarding in the next 30 mins off the plane first. This would save pushing and shoving in the aisles... and would also reduce anxiety about booking a flight with such a short layover."
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Food, service, staff at the counter"
Khuyết điểm: "Cant think of any"