Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Ưu: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Khuyết điểm: "Serve the cold soba for all meals. :) Love it."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Khuyết điểm: "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."
Ưu: "Service, crew, punctuality, plane, seats"
Khuyết điểm: "Food, cold coffee and tea."
Ưu: "One of the best service! Thank you!"
Ưu: "Friendly staff, fast service, and good food."
Khuyết điểm: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Ưu: "Great experience overall"
Ưu: "Check in is a breeze, the staff even helped me to load my luggages to the counter. Boarding is prompt and orderly. The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
Khuyết điểm: "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
Ưu: "I have An excellent services from two of stewardess on the plane her names is Miyuke if m not mistaken short hair always smiles she is an asset made me comfortable and kiyeke if am not mistaken up hair she is always smiling and has nice conversation. They’re appreciated. Keep improving ANA, i’ll Change to choose anytime to visit Asia country. Thank you."
Ưu: "The cabin crew was great in services"
Khuyết điểm: "Priority not thought"
Ưu: "Food was amazingly good!"
Khuyết điểm: "Movie selection was limited"
Ưu: "The food and the very friendly and courteous flight attendants."
Ưu: "Very efficient"
Khuyết điểm: "Food was not good"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Ưu: "very clean over a 9 hr flight , great seat and flight attendant"
Khuyết điểm: "food"
Ưu: "The seat, service and food..all is great as always."
Ưu: "I loved that the interior was completely darkened for about seven of the 12 hours of flight time."
Khuyết điểm: "I just couldn't get comfortable in economy class. Traveling in business or first class was visibly MUCH more comfortable, so be aware that it may be difficult to get to sleep."
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Ưu: "Comfort was good"
Khuyết điểm: "Drinks and refreshments given in meager amounts by stewardess like it was being rationed Choice and scope of movies was poor and narrow"
Ưu: "Flight attendants were wonderful, food and snacks were great and seats were comfortable and seemed to have a bit more space."
Ưu: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Khuyết điểm: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Ưu: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Khuyết điểm: "The Hollywood entertainment options were limited and not very interesting."
Ưu: "Great legroom, intuitive design down to the details, amazing crew. What a showcase of what Japan has to offer"
Ưu: "They came around often to see if we needed water or anything. Food was good."
Khuyết điểm: "Tray is too small and not able to use the entertainment system because it is too short for a tall person. I would be staring down the entire time."
Ưu: "more new movies will be better"
Ưu: "I had a "premium economy" seat for this leg. That was good, and the seat itself was much more supportive than most airplanes have. Crew was attentive."
Ưu: "The staff was so friendly, attentive, helpful and pleasant!"
Khuyết điểm: "14 hours on a a plane is a long time, no matter what :/ but it is amazing to be able to fly across the world in a day! The meal schedule was weird, but after we figured it out, it was fine, and the food was pretty good too."
Khuyết điểm: "Food was ok and limited entertainment"
Ưu: "The food is great as far as airline food goes, the plane was clean, and staff was thoughtful"
Khuyết điểm: "The in seat entertainment was a bit clunky"
Ưu: "Crew are nice, helpful and polite"
Khuyết điểm: "Airport problems turned it into a very long flight. We circled around Narita for hours"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Khuyết điểm: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "Crew was very friendly. All observed interactions with passengers were pleasant and helpful."
Ưu: "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
Khuyết điểm: "Very hard landing."
Ưu: "Everything about my flight was wonderful. The staff was always extremely helpful and happy. The plane was new and comfortable. Meals were good. Flight was on time. Everything went as best as it could."
Ưu: "Japanese quality is good quality"
Khuyết điểm: "Flight attendants didn't speak English; no amenities provided (toothbrush, eye kit, etc.) like Etihad and Qatar provide in economy. There weren't a lot of meal options. There should be double the movies and music offered given that you can go through all of the offerings in one or two legs of a trip. I had four. BBC news didn't work on any leg of the trip and the Japanese news was in Japanese only, no English."
Khuyết điểm: "Sitting on the back rows , when I was served my food the lady said there was no more options I had to take what was left, meaning if I wanted the pasta I would Not get it because unfortunately I got a sit at the back of the airplane, but I paid the same amount of money for the ticket as the person sitting 20 rows in front of me It is outrageous"
Ưu: "Entertainment system, comfort of the seats, staff, food, basically everything!"
Khuyết điểm: "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "Crew was helpful. Leg room is good. Overall the flight was good."
Khuyết điểm: "Food could be better. Got Pizza for snack both ways. Could have been changed, and with 16 hours non stop, water should be offered more often. Although we can go get it ourselves, don't want to disturb others in the seat row to get snacks or water."
Ưu: "There was almost a two hour delay, there wasn’t any information communicated, everybody was just asked to take seats in the waiting area. The entire process wasn’t very well organised."
Ưu: "Food was good. Flight was very organized."
Khuyết điểm: "Seating"
Ưu: "The seat was not up to the usual Emirates business class standard. The lights were never completely dimmed."
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The flight was on schedule, departure and arrival."
Khuyết điểm: "The seats were very narrow."
Ưu: "Crew was kind, attentive, funny, and engaging. The best."
Khuyết điểm: "A warning about landing in Dubai, and being put on a bus to the terminal"
Ưu: "Easy to check in, outstanding crew!"
Khuyết điểm: "Old, old, old plane! :("
Ưu: "Everything else"
Khuyết điểm: "The crew didn’t have me the right food"
Ưu: "Not really Seat cushion hard ."
Khuyết điểm: "Boarding disorganised..little management of the process"
Ưu: "Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do."
Khuyết điểm: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Ưu: "Everything I saw a younger girl in the bad room passed out the crow help her a lot"
Khuyết điểm: "Excellent service"
Ưu: "Food, and space"
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing. The video quality and sound were not great"
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "I was able to uograde"
Khuyết điểm: "They used a lot more miles to upgrade than I thought they would Emirates keeps saying the ticket I bought through Kayal was a super saver- well I did not find the time combo I needed to travel and the prices I found on the Emirates website and Kayak were similar to within 50$"
Ưu: "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
Khuyết điểm: "The entire experience"
Ưu: "We got upgraded to business class--best experience of my life!!!"
Khuyết điểm: "No one single thing was wrong"
Ưu: "The cabin, the variety of beverages and the time of the trip"
Khuyết điểm: "Perhaps the strange breakfast and the TVs quality"
Ưu: "I love everything and I will flight with them again . A very positive experience."
Ưu: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
Khuyết điểm: "Just the coffee was terrible lol,"
Ưu: "The food was decent."
Khuyết điểm: "While checking in, they demanded me to show them my ticket back to the US and insinuated that I will stay in Rio permanently. There was a very disorganized line to get into the plane. They also forgot to give me immigration forms for Brazil."
Khuyết điểm: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Ưu: "Very good it's the best. Ik"
Ưu: "Food is good"
Khuyết điểm: "Need Indian tea"
Khuyết điểm: "Nothing"
Ưu: "Always my number one airline."
Khuyết điểm: "Ran out of vegetarian meals by the time they got to my seat. So I had to make do with some biscuits and bread"
Ưu: "Crew and food are great."
Khuyết điểm: "Great in-seat entertainment choices with ICE but screen resolution and touch sensitivity were terrible. Time to upgrade your equipment!"
Khuyết điểm: "Crew were very rude. Didn't stop people from being in aisles when safety say belt sign was on. Access to a bathroom was limited. Dropped food on my head. Were not available at first when another passenger took my seat. Held us in the back of the plane 20minutes after business class departed."
Khuyết điểm: "The lack of attention by the crew was unexpected,"
Khuyết điểm: "The plain was late & communication by Emirates with the flyers was poor to non-existent."
Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"
Khuyết điểm: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
Ưu: "Before we can reserve Child food while selecting the seats now no more, can this option be available again."
Ưu: "This was our first trip to Europe using Emirates airline. It was perfect. Low price, excallent meals & service aboard. All staff very professional & helpful. Check in at airports were a breeze. Will definitely use Emirates again & recommend to family & friends."
Ưu: "Available movies are great! Food is really good, but if your seat is in the end of the plaine, your choises of food will be smaller (meat plates ends before you get the opportunity to ask for it)."
Khuyết điểm: "Emirates is located in a crowded terminal in Cairo and from the airport entrance to the gate can take you more than one hour. Also, some people in this airport don't respect the queue, so you have to pay attention on your place in the line and sometimes, 'fight' for it. My flight had lots of kids, and even asking the parents to control their kids, it didn't happened. During part of my flight I had a child kicking the back of my seat!"
Ưu: "Crew were good."
Khuyết điểm: "Food is not so good."
Khuyết điểm: "food"
Ưu: "Smooth flight, nice crew and decent food. Good infotainment although I couldn't find live TV in the Menu."
Khuyết điểm: "The plane was uncomfortably COLD and DRY! Had two blankets on me and still sneezing. Seats were TIGHT!! Unbelievable!! Such a large plane had seats as small as baby car seats! Left the plane with red eyes, dry nose and aching joints!"
Ưu: "Everything was great. They have it together."
Khuyết điểm: "When we landed we had to take the bus"
Khuyết điểm: "They have been a nightmare to deal with and outright unethical. I do not plan to use Kayak any more due to this situation"
Ưu: "Service, Flight, food"
Khuyết điểm: "Nothing"
Khuyết điểm: "Wish that the airline would have told me in advance that I need an Australia transit visa before I went to the airport."
Overall a pleasant flight.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Ưu: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Khuyết điểm: "No suggestions."
Ưu: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Khuyết điểm: "Nothing,just the seats. Cleanliness was perfect"
Khuyết điểm: "Wifi on klm"
Khuyết điểm: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Ưu: "Decent price for economy comfort seat, 4A."
Khuyết điểm: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Ưu: "The crew was informative"
Khuyết điểm: "Inflight sandwiches"
Khuyết điểm: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Khuyết điểm: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Khuyết điểm: "Flight got delayed 30 minutes"
Ưu: "Very friendly crew and on time with no problems."
Ưu: "Very professional"
Khuyết điểm: "Lost luggage"
Ưu: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Khuyết điểm: "Food quality was not so good."
Ưu: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Khuyết điểm: "the headrest is hard. Apart from that- all was fine"
Ưu: "Just the cabin crew being nice"
Khuyết điểm: "Punctuality KLM is always late"
Khuyết điểm: "The flight was cancelled and had to be rerouted on United Airlines."
Khuyết điểm: "Turn the lights on early making it hard to sleep"
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Crew where awesone and the choice of entertainment was fantastic"
Khuyết điểm: "Seats way to close together"
Ưu: "Everything was clean and well organized."
Khuyết điểm: "The flight was delayed 1 1/2 hours."
Ưu: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Khuyết điểm: "Nothing to say"
Khuyết điểm: "Boarding was confusing and disorganized"
Ưu: "Good service onboard, good food. On time."
Ưu: "Nothing really"
Khuyết điểm: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Khuyết điểm: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Ưu: "Really friendly staff. Great service"
Khuyết điểm: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Ưu: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Ưu: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Khuyết điểm: "Flight was delayed due to weather in Amsterdam area"
Ưu: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Khuyết điểm: "Not much to comment on here."
Ưu: "The sandwiches were simple yet just the right touch, on all four flights."
Ưu: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Ưu: "The crew were pleasant"
Ưu: "The cabin crew, the flight and communication and the cleanliness of the plane."
Khuyết điểm: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Khuyết điểm: "Only one queue for boarding. Flight late on arrival."
Ưu: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Khuyết điểm: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Ưu: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Khuyết điểm: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Ưu: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Khuyết điểm: "Nothing. This is filler text to meet min characters."
Ưu: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
Khuyết điểm: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Ưu: "Was able to check in online, very convenient and easy to access site."
Khuyết điểm: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Ưu: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Khuyết điểm: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Ưu: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Khuyết điểm: "The cabin crew was very friendly and helped me to move from a center seat to an aisle seat. They were good natured throughout the flight, especially one gentleman. The main meal was also surprisingly tasty."
Ưu: "The delightful crew members on KLM flights always make the experience the best. From the crew at check desks, to those greeting you as you board and throughout the flight, they are the reason I continue to fly with them. I love how they have bassinets for those traveling with babies. the adventure packs for children and the never ending smiles and treats for the rest of us."
Khuyết điểm: "This time I was turned away as a Sky Priority Member, and told there are too many categories at boarding and told my Silver Status (after this flight was bumped to Gold). Not sure what has changed in the last 2 weeks."
An old plane, with entertainment wifi failures, cold sandwich.
Nothing. I got stolen. More than 10 expensive headbands from my daughter’s volleyball practice were stolen. A 12 hour travel turned to more than 30 hours and when I get to my destination our things are missing. I do not recommend LATAM to anybody else
The only thing need to be better is pick up the trash before the landing
Need certificate yellow fevor we dont know this,boarding impossible
Ưu: "The crew was great"
Khuyết điểm: "They should be on time but we left 30 minutes later."
Khuyết điểm: "The flight was delayed 7 hours"
Khuyết điểm: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."
Ưu: "Crew speaking french"
Khuyết điểm: "Check in process is a disaster. The passenger is asked to even weight the luggage to be said by the machine to gonto a counter without good reason: the only thing missing with LATAM is to pilote the plane. Awful."
Ưu: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Khuyết điểm: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Ưu: "Everything on time. 30 minutes ahead of schudle"
Khuyết điểm: "The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance."
Khuyết điểm: "Unorganized"
Ưu: "There was an empty seat next to mine and that made the trip bearable!"
Khuyết điểm: "More comfortable seats and ample food selection (especially for snacks)."
Ưu: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Khuyết điểm: "It's a short flight, only water offered on board."
Ưu: "Nothing. My advice is to look for alternatives. Latam has gone from good to worse. Believe it or not, low cost are giving a better service"
Khuyết điểm: "Everything. It is a mess. Delays, baggage problems, aircraft passenger entry... the list goes on"
Ưu: "Flight staff, food, seating, Personnal space, restrooms were clean, landing was smooth"
Khuyết điểm: "Checking in at the counter and boarding the aircraft can use some polishing. The boarding process is confusing due to lack of communication to customers and faulty speaker/PA systems at LATAM gates."
Khuyết điểm: "more seat space and padding, no charge for soft drinks"
Ưu: "The food and in-fight entertainment"
Khuyết điểm: "Comfortable seats"
Ưu: "The flight left and arrived on time, which is always nice."
Khuyết điểm: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Ưu: "They're very professional I would recommend to everyone"
Khuyết điểm: "Free soft drinks it was $10 brasilian money"
Ưu: "The seats were typical airliner seats - good enough but more leg room would be nice. Our flights ran on time, and the crew was excellent. Our experience at the Lima Airport was much improved from our first stop there."
Ưu: "We made the flight in great time after our connecting flight was delayed."
Khuyết điểm: "Our bags didn’t make our flight. We are very disappointed."
Ưu: "Flying. They were able too get us replacement tickets at no charge but the flight was 2 hours later."
Khuyết điểm: "Our flight was delayed with no explanation of why and then we missed our connecting flight because of it. They wouldnt let us get on the plane even though the plane was still at the terminal"
Ưu: "Smooth flight good staff"
Khuyết điểm: "Very cramped seating"
Khuyết điểm: "Everything"
Ưu: "the flight was quiet"
Khuyết điểm: "only a sandwich and 1 glass of coke for a four hours flight? And if ask for a beer you has to wait until the end of the services... VERY POOR"
Ưu: "Need to improved"
Khuyết điểm: "About entrainment is was poor, food not good,attention was so so ."
Ưu: "The flight was comfortable and enjoyable."
Khuyết điểm: "Unless you have a super category in this airline, don’t even try to apply to an upgrade. Employees have more preference than you"
Ưu: "There was nothing special"
Khuyết điểm: "Staff attitude food"
Ưu: "Everything except for the middle seat"
Khuyết điểm: "The middle seat"
Ưu: "Great service!"
Khuyết điểm: "The food"
Khuyết điểm: "When my husband and I arrived to Lima airport 2,5 hours before our scheduled flight, we could not check in because flight was overbooked? There was a seat for one of us (we overheard same conversation at counter next to our - 2 passengers, one available seat)... Explanation was they had technical problems with original plane and they had to replace it with smaller one and everybody else used online checkin in last 48 hours...Everybody else used online checkin?! Is that the rule? Last 48 h of my trip in Peru i did not have internet access, but if it's the only way to get your seat, you paid for months in advance, then I would find some solution. At the end, staying persistent in our request,we were on the scheduled flight (some "miracle" happened and we got 2 seats, next to each other, as same as couple from counter next to us)"
Khuyết điểm: "No Movie Screen"
Khuyết điểm: "One of my bags was damaged on the direct flight from Santiago to Miami. It looked like it had been dragged down the runway. I showed this to Latan representative Angel Pupulin in Miami who's first statement was, "Latan is not responsible." He was rude and initially refused to even fill out a damaged bag report. I explained that I would call my credit card company and put a non-authorization on $2500 worth of tickets. He continued to speak to me in Spanish although I told him, " No habla Espanol." He spoke English but was trying to jerk me around in every way possible. This is not going to be ignored! One employee screwed up all the positives of multiple flights with Latan. I will avoid flying Latan in the future and will not recommend Latan to others."
Khuyết điểm: "Company was not able to understand situation and did not offer solution. I lost my money"
Ưu: "I liked the spaciousness and services of the 787 I liked the curteous and generous service of the crew I liked the boarding and deplaning I will consider using LATAM in my long-distance overseas travel"
Ưu: "Good service"
Khuyết điểm: "I lost my luggage (bag). I had to wait about 1 hour to go to the counter. Airport staff told me to go to gate 11 then gate 1 then finally to Latam counter."
Ưu: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Khuyết điểm: "I travel a lot and for an international flight during lunch time I expected more than a small sandwich. Small airplane (A320) so no personal screen and tight spaces between seats. Service was ok. Flight ok. I miss big airplanes between Chile and Brasil"
Khuyết điểm: "They gave my seat to someone else, they overbooked the flight"
Ưu: "The staff at the airport was very helpful. I got in the wrong line (domestic instead of international) but they still checked me in and my luggage. I had to go over to the international line to drop my luggage and didn't have to get in line once again. The crew was very nice and I was impressed that we received a meal for a 4 hour flight. Although I understand it was considered an international flight, I wasn't expecting a full blown meal. SUPER GREAT!"
Ưu: "Fabulous staff"
Khuyết điểm: "Long boarding times waiting too much"
Ưu: "The plane was super clean comfortable and with good entertainment, food was good and the crew was great."
Khuyết điểm: "The flight was delayed because the plane wasn't there at time, those things happen and it's fine but they never told us what was happening. we had to wait in line for another hour, without any announcement."
Ưu: "Good movie selection at in seat screen and I was lucky enough to get one that worked."
Khuyết điểm: "Crew was not friendly. Food was not good. They made me throw out the soda I bought inside the airport AT THE GATE then didn't give enough to drink on board the plane."
Ưu: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Ưu: "Great flight to Peru from NYC on Latam. Comfortable, clean and service was great. I would fly again on this airline."
Khuyết điểm: "Staff spoke limited English which was a bit of a surprise on a US flight."
Air France lost my luggage again Its the second time in a week
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Khuyết điểm: "Poor"
Ưu: "How great everyone was and smooth sailing."
Khuyết điểm: "Made sure the flight was not over booked."
Khuyết điểm: "Entertainment system was not working on all seats"
Khuyết điểm: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Khuyết điểm: "Everything"
Khuyết điểm: "Thé qualité officielle the images"
Khuyết điểm: "Everything"
Khuyết điểm: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Ưu: "Crew was awesome!!"
Khuyết điểm: "I paid extra for the seat, but there was a metal box under the seat in front of me that curtailed my ability to stow my carry bag, and my leg room. I am very diappointed that I paid above the normal seat charge as if there was a premium to this seat, but in reality it was a sb par seat."
Ưu: "The crew was friendly and always came around with water."
Khuyết điểm: "The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late."
Ưu: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Khuyết điểm: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Ưu: "Crew was very nice. Food was good and tasty."
Khuyết điểm: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Khuyết điểm: "It was great trip thank you Air France"
Ưu: "Staff and services all very good definitely"
Khuyết điểm: "Everything was brilliant"
Ưu: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Khuyết điểm: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Khuyết điểm: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Ưu: "Service and crew are great"
Khuyết điểm: "Seats"
Khuyết điểm: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Khuyết điểm: "Old plane."
Ưu: "The Air France service was ok. Got me to my destination on time and alive."
Khuyết điểm: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Khuyết điểm: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Ưu: "The only thing that I like about the flight was that it was easy to boarding"
Khuyết điểm: "The food was not heat correctly it was cold and I felt that the crew rush to give out the food. The seats are terrible, if the person in front of you reclines you won’t be able to see the screen if your watching a movie and you will see the top of the persons head."
Ưu: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Khuyết điểm: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Ưu: "25 min ahead schedule!!!"
Khuyết điểm: "Cabin space, too narrow rows."
Ưu: "Good seat width Great movie selection Great food and drinks Nice and large A380"
Khuyết điểm: "The interface of the screens seemed old Need to anticipate the needs of the customer better For example, they brought me my special meal first, but I had to wait 30 minutes later to get a drink to accompany it. The food was getting old. Did not see any newspaper/periodical selection. That would have been nice."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "I like fly attendant who served us meal"
Khuyết điểm: "I didn’t like that space between each seat is small"
Khuyết điểm: "Please see comments above about this flight."
Ưu: "The quality of service from the staff and their courtesy. A great asset of the airline."
Khuyết điểm: "My luggage was left behind - this despite my being lifetme platinum."
Ưu: "Standard on most parts with pleasant staff"
Khuyết điểm: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "The airbus 380 was great and the staff very nice"
Khuyết điểm: "Too mych bad smells after a few hours"
Ưu: "What’s not to like!"
Ưu: "Very old plane with very poor screens where images was horrible"
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "Always like Air France. They are in tune with keeping the traveler updated."
Khuyết điểm: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Ưu: "The flight crew and flights itself were great."
Khuyết điểm: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Ưu: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Khuyết điểm: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Ưu: "Panamá airport is a disaster, unorganized and dirty"
Khuyết điểm: "Panamá airport"
Khuyết điểm: "Late"
Ưu: "Food and service"
Khuyết điểm: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Ưu: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room, we were able to have a window seat which was great for my sister since before we didn't have the window seat option. The snack was good also."
Khuyết điểm: "After riding in premium economy for the 8 hour flight we had, this one wasn't the same. No tvs, way less leg room."
Ưu: "Ticket price"
Khuyết điểm: "Long check in wait in Dubai. Food was shocking - inedible!"