Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Rome Fiumicino
vn.kayak.com cũng có sẵn bằng tiếng Anh. Visit site in English.
KAYAK là công cụ tìm kiếm du lịch. Điều đó nghĩa là chúng tôi dò khắp các trang web để tìm ra những mức giá tốt nhất mà chúng tôi có thể tìm thấy cho người dùng. Với hơn 2 tỉ lượt truy vấn chuyến bay được xử lí hàng năm, chúng tôi có thể hiển thị nhiều mức giá và phương án cho các chuyến bay đến Việt Nam.
Công cụ Dự báo giá chuyến bay của KAYAK sử dụng dữ liệu trong quá khứ nhằm xác định xem liệu giá cho chuyến bay đến Việt Nam có thể thay đổi trong vòng 7 ngày không, để cho du khách biết được liệu nên chờ hay là nên đặt vé ngay giờ.
KAYAK Mix cho phép bạn kết hợp hai vé một chiều để tiết kiệm tiền so với loại vé khứ hồi truyền thống. Bạn khi đó có thể bay đến Việt Nam với một hãng bay và chiều về bay với hãng bay khác.
Đôi khi ngày đi không cố định. Nếu ngày đi bạn muốn có thể dao động, ngày linh hoạt sẽ cho bạn tất cả các phương án về thời điểm bay đến Việt Nam trong vòng tối đa 3 ngày trước/sau ngày bạn muốn. Bạn khi đó có thể chọn chuyến bay phù hợp mình nhất.
Điểm theo đánh giá của khách hàng KAYAK
Ưu: "The crew was helpful and meals are delicious."
Khuyết điểm: "Give free mask."
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Flight attendants were amazing and so service oriented!"
Khuyết điểm: "Good"
Khuyết điểm: "Good"
Ưu: "Attentive and friendly service, good food, fairly spacious seat."
Khuyết điểm: "Seats are a little narrow near the window."
Ưu: "Very comfortable flights. Exceptional crew on and off the planes. Great food and drink/snack options. Lots of entertainment options as well."
Khuyết điểm: "I have no complaints abouts my flights. Travel is tough at times but ANA made it seem easy."
Khuyết điểm: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Ưu: "Even though the flight was around 45 min, still got a nice cup of consomme soup while I was working on the in-flight WiFi. Overall good for a short flight but basic interior with poor visibility of safety video on 787-9."
Khuyết điểm: "Boarding is a bit chaotic. Only people at the front of the queue can see the correct places to stand, so many people were trying to push in the front of the queue because the signs weren't visible from some angles or from far away. Basically couldn't see the inflight safety videos from my seat (17K) because of the curvature of the overhead bins and positions of the few screens (no seat-back monitors)."
Ưu: "The flight attendants were so nice and the food was really good."
Ưu: "Service Politness of staff"
Khuyết điểm: "Boarding at the gate Shuttle from gate to plane was too crowded Ascending to aircraft was almost a stampede"
Ưu: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Khuyết điểm: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Ưu: "Economy premium was very comfortable. Best service I’ve had on an airplane since Pan American days."
Khuyết điểm: "I didn’t like the boarding process one long line. However, it moved quickly and unlike American airlines there was plenty of overhead space. They let you check 2 bags free. Of course, it is an international flight."
Ưu: "Staff and crew and food!"
Khuyết điểm: "We could not check in online. This was frustrating and we do not know why?"
Khuyết điểm: "Nothing"
Ưu: "didnt make it to tokoyo"
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "Staff were friendly from check in to disembark. Food was quite good. Boarded on time and people were accomodating of one another in the entry and exit process."
Khuyết điểm: "I was travelling with my twin 11 yr olds one of whom has limited sight. They normally only allow early boarding of young children, but we need extra time as I have 2 children to organise and my daughters sight dictates that i have to assist her. Other passengers were not impressed. I would like the airlines to take the initiative to have all children boarded early as if we board with everyone else, the aisles will be blocked as my children try to get organised."
Khuyết điểm: "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
Ưu: "Staff are super kind."
Khuyết điểm: "---"
Ưu: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Ưu: "Outstanding customer service, I was especially impressed when the flight attendants would intermittently clean up the restrooms- something that definitely doesn't happen on US airlines. Good food as well."
Khuyết điểm: "Again, would prefer a larger selection and more change with movie choices."
Ưu: "Seats and service"
Khuyết điểm: "No complaints"
Khuyết điểm: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Ưu: "ANA crew is very hospitable."
Ưu: "Staff was pleasant, food was good, decent movies overall."
Khuyết điểm: "Cramped for average size American man. 5'10", can't imagine being 6' 2" or taller flying coach."
Khuyết điểm: "Nothing"
Ưu: "Customer Service"
Ưu: "The service was good. The seats were comfortable."
Khuyết điểm: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Ưu: "The food was really good, service was great, and nothing to complain about"
Khuyết điểm: "I don't have any complaints"
Khuyết điểm: "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ưu: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Ưu: "Good service and not too long of a wait to board the plane."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Ưu: "2 inches more legroom in economy than other airlines on that route."
Ưu: "The service, the plane and even the food were all top notch."
Ưu: "Japanese quality is good quality"
Ưu: "Unexpectedly upgraded to business class - fantastic way to start a business trip... Food was amazing, and the seats and legroom are of course paradise compared with economy class - thanks ANA!"
Ưu: "Good for a short flight! Very nice staff"
Ưu: "Very nice and pleasant staff"
Ưu: "The food was great. Very responsive flight crew."
Khuyết điểm: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
Ưu: "Comfortable flight and cabin crew were very good"
Khuyết điểm: "There was no information about connecting flights before landing."
Ưu: "crews are nice"
Khuyết điểm: "food so so, delayed taking off at narita for 30 minutes"
Ưu: "the crew was friendly and efficient."
Khuyết điểm: "The controls on the seat were hard to work. The seat itself was old-style. The food was not appetizing. I didn't use the entertainment system."
Ưu: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Khuyết điểm: "Some alcoholic drinks"
Ưu: "All great experience!!!"
Ưu: "Seat comfortable"
Ưu: "The flight was on time"
Khuyết điểm: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Khuyết điểm: "They are the best and air Canada should learn from them"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Great service, as always. Very comfortable flight."
Khuyết điểm: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Khuyết điểm: "Lights did not work, so diner was guessing whats was in the tray"
Ưu: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."
Ưu: "Crew was very attentive especially effective helping a mother with a spoilt screaming child!"
Khuyết điểm: "The food was very mediocre!"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "WC size (too small) and location ( way too close to flight staff and food section)"
Ưu: "Flight attendant assigned to our area was very kind, welcomed us to the flight, and made us feel at home. Wish I had remembered her name."
Khuyết điểm: "The boarding process was a bit out of the ordinary. We were invited to board then stood on the jet bridge then invited to come further down the jet bridge then waited for what no one knows. It was all very bizarre."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Ưu: "Q Suite is top-of-line business class product"
Ưu: "The service was super and the food was delicious even the seats are very comfortable"
Khuyết điểm: "Everything was super"
Ưu: "i like the service of qa. its amazing."
Khuyết điểm: "none at all"
Ưu: "Good service"
Khuyết điểm: "Food"
Ưu: "I had a slight problem with my visa to the country of my final destination but the check in counter crew and management were very polite, helpful and most of all empathetic. Problem was resolved and, All's well that ends wel."
Ưu: "Plenty of room to move around"
Ưu: "They are the best"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "In-flight crew was excellent."
Khuyết điểm: "Too long, lol"
Khuyết điểm: "Lost baggage maybe in Rome airport Conbecting flight qatar to vueling was worst"
Ưu: "Faultless as per usual QA flights"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Entertainment is very good"
Khuyết điểm: "it felt like sitting in a sardine box"
Ưu: "No proper meal provided"
Khuyết điểm: "PROPER comfort zone not provided at all"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Khuyết điểm: "There is nothing in particular .. but i woud suggest .. more good food."
Ưu: "Entertainment was good. Food was good, I got the Hindu vegetarian. Also service from Nagpur to Doha is very convenient."
Khuyết điểm: "It was mostly a good experience."
Khuyết điểm: "Boarding"
Ưu: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Khuyết điểm: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Ưu: "Beautiful airplane with an incredibly hospitable staff. Food was delicious, seats were spacious and comfortable. Couldn’t ask for a better 14-hour flight!"
Ưu: "Seat features. Extensive beverage and food menus. Great IFE system"
Khuyết điểm: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Ưu: "Exceptional staff, nothing too much trouble. The aircraft is new and all facitlies great. Will fly with Qatar again"
Ưu: "Crew were helpful and not interefering in long flight"
Khuyết điểm: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."
Ưu: "The staff"
Khuyết điểm: "As always the space"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Khuyết điểm: "Very uncomfortable seats- Space between seats is very tight"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Nothing, no one was helpful at all."
Khuyết điểm: "I arrived to the airport 2 hours prior to my departure to find out that my booking was cancelled. I never received a notification or nothing. I purchased a multi-trip and failed to used the ticket I purchased because I had to leave Qatar early since the person I was staying with was disorganized and flew out the country. I then purchased a different ticket with another airline because it was cheaper. Since I did that, they cancelled my whole trip. HOW? And I payed for a service I clearly didn't receive. As a result, stranded, I had to pay an additional $1,125 for a one way ticket home - more than my original round trip multi flight purchase."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Ưu: "Very friendly crew and efficient check-in service. Food was lovely."
Khuyết điểm: "Multiple problems with onboard entertainment re-setting itself."
Ưu: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Ưu: "Wide airplanes, good crew members."
Khuyết điểm: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Ưu: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Khuyết điểm: "You should take this issue very seriously"
Ưu: "todo la gente la comida la chltura me encanto esta ciudad espero visitarla pronto"
Ưu: "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."
Ưu: "Service and food"
Khuyết điểm: "None"
Ưu: "Typical short business class. Quality was still nice. Room to spread out and crew was accommodating"
Khuyết điểm: "No priority boarding for business. And still no beverage service before take off (alcohol)."
Ưu: "Great staff on board!"
Ưu: "Great service!"
Ưu: "Everything good"
Khuyết điểm: "All good"
Ưu: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Ưu: "The way flying was meant to be."
Khuyết điểm: "The woman at the Rome airport turkish airlines counter scolded us for being a little late to arrive to the airport. She was very rude to say the least."
Khuyết điểm: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Ưu: "I d like everything the service all the crew was very helpful an Cain"
Khuyết điểm: "Yes I will recommend Turkish airline"
Khuyết điểm: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Ưu: "Convenient take off time. Arrived earlier for better connection."
Khuyết điểm: "Nothing"
Ưu: "El almuerzo fue muy rico y la atención del personal excelente"
Khuyết điểm: "Un poco de calor en la cabina me pareció raro pero llamativo"
Ưu: "The seats in economy were very comfortable, food was excellent (and surprising given it was a short flight), crew was friendly and accommodating, entertainment selection was excellent"
Khuyết điểm: "Boarding was slightly chaotic--no one boarded according to group number and people who were not priority used the priority line anyway once all of the members had gone through."
Ưu: "Very organized and efficient."
Ưu: "Attentiveness Professionalism"
Ưu: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Khuyết điểm: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Ưu: "The crew on the plane was kind, accommodating, and polite."
Ưu: "Very good legroom"
Khuyết điểm: "My luggage did not arrive in Lagos when I did and it took 6 days to get to me and I had to arrange everything myself and pay for a private courier and the 180.000 naira in the luggage was stolen."
Ưu: "Employees were very helpful. Service was great."
Ưu: "Food and pleasant service."
Ưu: "Entertainment was good."
Khuyết điểm: "Crew could be nicer and smile more often to the passenger."
Khuyết điểm: "Nothing"
Khuyết điểm: "بغينا نموت"
Ưu: "Flawless in every way"
Ưu: "Food , sercive"
Khuyết điểm: "Nothing"
Ưu: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Khuyết điểm: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Ưu: "Nothing. Had to cancel didn't go"
Khuyết điểm: "That they changed the flight schedule twice making it impossible to go."
Khuyết điểm: "less seat space"
Khuyết điểm: "Na"
Ưu: "on time, fast boarding, food ok for distance, entertainment ok for distance"
Khuyết điểm: "Crew not very motivated, almost rude; gate at end of airport in Istanbul, ear plugs are bad"
Ưu: "The service staff provided a very Low standard service to all the customers need help in the Turkish Airlines service counter in Istanbul airport. The staff dun even look at the customer when they comunicate,please show some respect to ur valuable customers. This is the last time we take Turkish airline!!!!!!We won't recommend to our friends or relatives to take as well."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "The staff were helpful, the food was it's usual high quality and it was possible to grab a a snack or drink during flight if you wanted one without bothering the flight crew"
Khuyết điểm: "I found the announcements at the start of the flight a little annoying as they were timed to continually interrupt the films I'd chosen, but I prefer that to not being able to start a film while taxiing."
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "I thought the food was remarkable. The cabin crew did a good job saving my mood after the nasty agents on the ground and during the check-out process."
Khuyết điểm: "Absolutely all of the agents I dealt with during check-in. This was true for especially those checking in at the business class line for some reason. She was really rude."
Ưu: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Khuyết điểm: "Nothing negative"
Ưu: "Crew was excellent: very attentive and polite. The food was actually good (and free), as were the beverages. The movie selection was much better than average, as well."
Khuyết điểm: "Many passengers were extremely high-maintenance, but that's not necessarily the airline's fault."
Ưu: "We flew during the first week of the Atlanta to Istanbul flight on Turkish airlines. The plane is new, seats were comfortable and in flight service meals were tasty. Good selection of food and alcohol. Also, new movies and good selection of top rated movies to keep us entertained for this 10 hour or so flight."
Khuyết điểm: "Staff wasn't all that friendly. My husband and I fly all the time on domestic and international airlines ( American, Delta, British Airways, Cathay Pacific, Korean Air, etc). The flight attendants just do not seem happy at all. They hustle around and speak to passengers in a very brisk and cold manner. Customer service training is warranted if they truly want to be a best in class global airline."
Ưu: "Great service!!!"
Khuyết điểm: "Nothing!"
Ưu: "The flight itself was fine, once I paid for it a second time!"
Khuyết điểm: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Ưu: "Excellent seating space"
Khuyết điểm: "My Luggage did not make it, I don't have any information about it :)"
Ưu: "Everything about the process was easy. We were updated throughout via email of our gate and baggage claim number. I was also very impressed with Turkish Airlines. We had a great experience."
Ưu: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Khuyết điểm: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Khuyết điểm: "Entertaintmebt was poor, and quality of screen was bad"
Khuyết điểm: "Next time give money back to people for cancelling or changing flights. Never flying with Kayak again"
Ưu: "Seats were super comfortable and on time arrival."
Khuyết điểm: "Food servings timings, were not matched with the New York time zone."
Khuyết điểm: "Entertainment byTV with more new movies."
Ưu: "Departed on time. Seat was ok."
Khuyết điểm: "Check-in and boarding was too long and confusing. Too much to walk between one place to next. Overkill on security and baggage check. Food was terrible. Second full meal was chopped up to just a salad and main dish...no bread or dessert. Air hostess could be more pleasant. Flight was late 1 hr."
Ưu: "Seat upgrade in response to complaint"
Khuyết điểm: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"
Ưu: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
Khuyết điểm: "Nothing"
Ưu: "Good and crew were very goid"
Khuyết điểm: "Seats were very hard and very cramped for such a long flight"
Khuyết điểm: "Poor service"
Ưu: "Overall flying experience especially the landings smooth very smooth"
Khuyết điểm: "Crew seem hurried"
Ưu: "Flight attendants are nice enough."
Khuyết điểm: "1. On FCO-AUH route, my son’s entertainment system did not work. We informed the flight attendant and she said it has to be reset but did not come back to do something about it. 2. On AUH-MLA route, my entertainment system is so unresponsive. The touch screen does not work, so I had to use the manual controls. 3. Repetitive advertisements 4. Movies are old, not updated. 5. Food is not so satisfactory."
Ưu: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Khuyết điểm: "The smell inside the plane glad I have some sweet perfume spray."
Ưu: "Fast track"
Khuyết điểm: "Food"
Ưu: "SERVICE VERY GOOD"
Khuyết điểm: "FOOD NO GOOD AT ALL"
Khuyết điểm: "The seats are small with less gap to the next row The food can be better"
Ưu: "Flight delayed , missed flight, has to stop at Abu Dhabi for 8 hrs to catch another flight to Bankok then 5 hrs later for Ho Chi Minh City. 1 meal, no breakfast for overnight flight . Terrible flight"
Ưu: "Leaving the aircraft."
Khuyết điểm: "As far as I'm concerned, this is the worst airline I've ever flown. We got stuck with $350 in baggage fees, because a clause stating that we were not allowed a check-in bag was buried in the fine print for our ticket purchase. The website was not working prior to our return flight, and if it had worked, we would have been able to get at least a discount on this outrageous fee. But , despite this, (we took a screenshot) the counter staff in Abu Dhabi would not give us the discount. A baggage fee for $350 dollars for one bag? There is word for this. Thievery."
Khuyết điểm: "total commute time"
Khuyết điểm: "Bad seats. Treat people like cattle with barely any leg room."
Ưu: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Khuyết điểm: "None"
Ưu: "Nothing!! Bad food Bad seats Ride flight attendant Bad service!"
Khuyết điểm: "Everything Flight attendant was very rude did not serve with any courtesy She took away my food plate while I was still eating!! without even asking g me if she could take it away. Did not serve me the full course of the meal ! This is the service they provided me in Business Class! Please teach your flight attendants proper etiquette towards its passengers the paying customers! I am very unhappy with the overall service!!"
Ưu: "Hard working crew. Kept the restrooms clean and very polite."
Khuyết điểm: "Food was horrible and stale. Delayed flight due to baggage loading issue."
Ưu: "Was impressed with the entertainment, informative and comfortable"
Khuyết điểm: "It is imperative that the crew insures that the safety measures and instructions are adhered to... But I must say it wasn't so... For instance a passenger in my ile was busy on the phone while we were preparing for for take off... And he wasn't the only one... Unfortunetly... Safety before all... Thank you... Will fly with you again..."
Ưu: "Not disturbed when i wanted to sleep crew was efficient"
Khuyết điểm: "Very long flight Rice with every meal was boring , meals were infrequent for a 14 hr flight"
Ưu: "Staff were friendly and helpful, fast to attend."
Khuyết điểm: "Seats are small, decor is old. Bread was stale."
Ưu: "All above"
Khuyết điểm: "Liked everything"
Ưu: "the Kul-Auh was fine on the A330, food average."
Khuyết điểm: "Refreshment service was minimal"
Ưu: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
Khuyết điểm: "Old seats, massage function not great, poor storage solutions and small toilets."
Ưu: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Khuyết điểm: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Khuyết điểm: "Not enough servings of water. Tiny planes with little legroom"
Ưu: "Liked the staff in the hotel and the official who accompanied me thru Abu Dhabi airport."
Khuyết điểm: "Had to stay few hours in nearby airport hotel which was not up to the standard I hoped. The connection to other airlines ( for my new boarding pass) was very confusing. I had to get out of LAX to go to AA terminal for my connecting flight to SFO. Then again I had to take an airline transport bus to go to my desired gate."
Ưu: "Service in the Economy class was a nightmare. The air hostesses do not respond fast, take hours to get a glass of water and sometimes even don't bother to get you what you have asked for."
Khuyết điểm: "Flight attendant could have cared less about being there. lol"
Ưu: "Staff was good, business class lounge was nice. Ground crew was very good."
Khuyết điểm: "Business class seat not nearly as nice as Singapore Airlines. Food was good, limited options. The entertainment options were good, not great. On flight to India, there was onboard wifi and live news (CNN, etc). On flight back, there was not onboard wifi and live news coverage."
Khuyết điểm: "Food was okay..."
Ưu: "All ok."
Khuyết điểm: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
Ưu: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
Khuyết điểm: "Our flight was more than an hour late causing my father and I to miss our connecting flight. They had tickets ready for us when we got off our first flight. With very little explanation we now had to wait 5 hours for the next flight which ruined all our plans for our arrival destination. On the next flight my father and I were no longer sitting together and the plane ran out of food. I was disappointed."
Khuyết điểm: "Major delay in boarding. Then we had to stop at Mumbai for hours. No clear explanation was made. They didn't provide us wifi, we couldn't reach our families to let them know."
Khuyết điểm: "First leg with Air Seychelles was comparatively not so brilliant; to be fair it was late in the evening and perhaps the cabin crew thought we wanted to be left alone, but the service was not as proactive as the second leg on Etihad's wonderful A380"
Ưu: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good..."
Khuyết điểm: "Nothing really.."
Khuyết điểm: "A group of kids were very noisy."
Ưu: "The flight was on time"
Khuyết điểm: "The food from Bangalore - Abudhabi was worst...Also I pre selected Veg meals almost 4-5 months ahead of my trip,however the crew said he can't guarantee serving it..and the quality was poor."
Ưu: "great service, polite considerate staff, the vegetarian food was delicious"
Khuyết điểm: "I got severe food poisoning on some portion of my trip, I was still not right a week later"
Ưu: "Ample leg room"
Khuyết điểm: "The food could have been better."
Khuyết điểm: "The guy in front of me reclined and I couldn't even use my tray at all. Had to hold me food and drinks in my hand. Unbelievable!!!!!! Horrible experience."
Ưu: "Boarding - very good organizing, quick, no need to stay in line. Entertainment-super! great movies, music, exellent choise!"
Khuyết điểm: "Comfort - ok in overall but it could be a little bit more place for legs, short space between seat in a front. Not for somebody tall. And it is really hard to go through seats and other passengers when you want to go to the bathroom... Crew - ok, but almost not smiling and it seems sometimes like it is hard for them to bring another cup of coffee or tea..."
Khuyết điểm: "Food was bad. Seats were not comfortable especially for such a long flight"
Ưu: "Crew was good."
Khuyết điểm: "Flight was delayed, crew was helpful throughout."
Ưu: "Iberia is great"
Khuyết điểm: "Great airline Iberia is great"
Khuyết điểm: "Offer a free beverage would have been nice"
Khuyết điểm: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Ưu: "The flight was on time"
Khuyết điểm: "Counter, and check in, long lines, a lot of people, time spend, and also if the flight didn’t have food you must communicate it."
Ưu: "Flight attendants were lovely."
Khuyết điểm: "Seats recline too far so there was NO space. Flight left an hour late for unknown reason. Double charged for bags on return flight. Lost my carry on after forcing me to check it (still awaiting its return). Charged me to fix an error they made on original booking. I'll never fly with Iberia ever again."
Ưu: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Khuyết điểm: "Took to long to service, and customer service was lacking"
Khuyết điểm: "Still waiting for luggage 2 hours after arriving."
Khuyết điểm: "Flight was an hour late."
Ưu: "Crew was great and seat was comfortable"
Khuyết điểm: "Very poor signage to show where boarding groups 1, 2. 3 , & 4 were supposed to queue. Gate attendant nasty."
Ưu: "crew and flight excellent"
Khuyết điểm: "too close the seats"
Khuyết điểm: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Khuyết điểm: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Ưu: "Timing, easy boarding."
Khuyết điểm: "Nothing"
Khuyết điểm: "Phone chargers did not function"
Ưu: "Gate was extremely crowed and disorganized. Non-European citizens must present passport. That requirement should be clearly stated."
Khuyết điểm: "Travel notifications should mention documentation requirements."
Khuyết điểm: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Ưu: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Khuyết điểm: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Ưu: "On time and pleasant service ."
Khuyết điểm: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Khuyết điểm: "they do not offer even water with no pay"
Ưu: "Iberia offered the worst ever flight of my life"
Khuyết điểm: "I was charged $55.00 to book early and choose seats. I agreed because I wanted to be sure to sit with my husband and have a view. Iberia changed my seats without my knowledge, and denied charging me extra. I have papers to prove my claim and will dispute the charges with my credit card company. Directions to our connecting flight in the airport by Iberia staff was confusing and they were extremely rude. We asked 3 different times! We were in danger of missing our connecting flight. Iberia is the worst airlines I have ever experienced, and I will never purchase a flight on Iberia again! Lesson learned!"
Ưu: "Very comfortable. Service good"
Ưu: "Everything was perfectly...nice crew"
Khuyết điểm: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Ưu: "Iberia was a pleasant surprise!!! Excellent airline"
Ưu: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"
Ưu: "Boarding process was smooth."
Khuyết điểm: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Khuyết điểm: "Bad customer service. Food was stale and I threw up"
Ưu: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Khuyết điểm: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Khuyết điểm: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Ưu: "The crew were friendly."
Khuyết điểm: "The delay"
Ưu: "Too long to check in not enough counter open , I was at the airport at 0500 for 0745 flight almost missed my flight when you don’t have the choice to do it online. Nothing is offered on the flight not even water spacialy after running around to find the gate, not on time made international connections difficult"
Khuyết điểm: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Ưu: "The time"
Khuyết điểm: "The servicie inside the plane"
Ưu: "The plane arrived safely, it will get you where you want to go."
Khuyết điểm: "Like everyone says, you are cattle jammed in a sardine can. Barely any leg room and I’m 5’3. Other thoughts: the plane was old, my seat had a lump in it, zero entertainment, food was over priced. (3 Euro for a tiny water). This may seem petty but ultimately the appearance and function of the plane represents their company as a whole. From my first impressions, I’m thinking as a passenger is: I just hope the age and appearance of the plane isn’t reflective of their repairs and maintenance work as well."
Khuyết điểm: "The line at the checking counter in Rome was moving very slowly. The person at the counter was a nice person, though. I think they need more people there."
Khuyết điểm: "For the first time ever an airline lost my luggage. I fly several times a year and thus was my firat time flying Iberia. What a headache and inconvenience."
Khuyết điểm: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Khuyết điểm: "Flt attendants unnecessarily bossy."
Ưu: "I liked the inflight shower courtesy of turbulence and staff serving drinks"
Khuyết điểm: "Not a British airways flight, but Iberia. No TP in the head"
Ưu: "Flight time and efficiency was fine."
Khuyết điểm: "BA doesn't give food. Must purchase... No problem!! BA doesn't accept USA or China CC or debit. I was starving! After using on earlier flight, I knew I could use Apple Pay. Old, dumb, inconsiderate, rude flight attendant wouldn't even attempt trying alternative payment. She humiliated me. I was uncomfortable, embarrassed, hungry, and furious the entire flight. Never ever again! British Airways is incompetent!"
Ưu: "Fine for what you paid for"
Ưu: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Ưu: "Crew was very not ve however flight was delayed causing no us to run to our connecting flight to Miami."
Khuyết điểm: "No free snacks were provided on this flight."
Khuyết điểm: "The entertainment cost money for the flight and the transfer procedure for luggage in Boston was unclear and poorly organized. One of our bags was lost."
Ưu: "The crew was fabulous! And the ride was on time and had plenty of entertainment."
Khuyết điểm: "My only complaint is that the seats were very tight in the economy class. We were packed like cattle. I know these were the "cheap" seats but for almost $1500 I would hope for a bit more comfort."
Ưu: "The team in both Rome and Madrid to went above and beyond. They were polite and empathetic to our situation, which was not Iberias fault. And they went out of their way to get us home on time. My family of 6 really appreciated. They have earned our loyalty."
Ưu: "They had a lot of movies and games on board. Meals and drinks were free along with blankets and pillows."
Khuyết điểm: "The man at the front desk failed to scan my bag when I checked it in. My bag is now lost and I have not been contacted yet."
Ưu: "Crew was very nice!"
Khuyết điểm: "Movies were boring..."
Ưu: "Very nice crew and comfortable plane"
Ưu: "1. Crew and food 2. Getting rebate of $118 for not getting the outward pre-booked seats. 3. When the plane doors closed on our return trip, we asked the crew about the empty pre-booked seats and they allowed us to move. We really should get a rebate for this leg since we were put in the wrong seats."
Khuyết điểm: "1. Paying $236 for pre-booked seats and not getting them 2. Trays which collapse when drinks put on them and having to eat on a tray when plane is hitting turbulence. 3. Seat light not working 4. Horrible Boarding process in Heathrow and overcrowded waiting area in both Manchester and Heathrow terminals. 5. Being assigned other seats on return trip despite calling 2 weeks before to confirm we had the pre-booked seats. 6. Phone calls prior to check in and talks at check in could not resolve the seat issues. One excuse at check in was poor exchange of data between Iberia and BA. but we booked the advanced seating via BA website."
Những hãng bay có chuyến bay từ Rome Fiumicino đã thực hiện thêm những biện pháp an toàn và điều chỉnh các chính sách để thích ứng tốt hơn với du khách. Các chính sách khác nhau tuỳ vào hãng bay.
Tăng cường vệ sinh
Lau chùi hằng ngày, lắp đặt các màng lọc HEPA cho cabin trên những chuyến bay từ Rome Fiumicino
Khẩu trang bắt buộc
Cần đeo khẩu trang khi lên máy bay, khẩu trang được cung cấp cho các chuyến bay từ Rome Fiumicino
Xếp ghế ngồi giữ cự ly xã giao
Ghế ngồi ở giữa không đặt được cho những chuyến bay từ Rome Fiumicino
Xét nghiệm trước khi bay
Xét nghiệm kháng thể, xét nghiệm triệu chứng cho các chuyến bay từ Rome Fiumicino
Linh hoạt huỷ đặt
Miễn phí cho việc thay đổi vé. Tìm kiếm những chuyến bay linh hoạt từ Rome Fiumicino