Khuyết điểm: "failed to give credit for cancel flight."
Khuyết điểm: "In light of COVID-19 this the only airline flying out of Bangkok April 3 2020 very good service"
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "good service"
Khuyết điểm: "Seats a little cramped"
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Khuyết điểm: "Entertainment options are out of date which is painful for long flights"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Ưu: "good service"
Khuyết điểm: "need variety of food"
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Ưu: "Great smooth flight!"
Ưu: "Once we were on board. the service was good"
Khuyết điểm: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Ưu: "The movie selections were pretty good and was enough entertainment for the long flight"
Khuyết điểm: "The flight delay forced us to run from one end of the Incheon Intl Airport to another to catch our connecting flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Great service, clean cabin, tons of movies. Crews eager to care for passengers."
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Khuyết điểm: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great leg room and wonderful flight staff. Coffee was excellent."
Khuyết điểm: "Movie selection too limited and the same movies were offered on the return flight. The smell of sesame oil was a bit overpowering on the flight due to food choices offered. Additionally, an American/European style breakfast option would have been nice. We were offered two meals on our 14 hour overnight flight and both consisted of what we would consider to be dinner or lunch options."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "The seats is clean . Crew ware nice to me."
Khuyết điểm: "Nothing."
Ưu: "The entertainment was great ,and the food"
Khuyết điểm: "Waiting on long line to use bathroom"
Ưu: "I liked everything about my flight from the attendants to the food. Overall, it was a great experience. :)"
Ưu: "Great Service Check-in Process Boarding Process Lounge Food"
Khuyết điểm: "Seat is a bit outdated: lie flat but not very comfortable. Their new Business seat on B777 seems much better Security / Immigration in Bali took 2.5h all flights to China, Korea, Japan, Australia seems to depart between 11pm and 2am Breakfast was served 2.5h before landing reducing sleep time"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The crew were very friendly and helpful. I appreciate how attentive they are."
Khuyết điểm: "Kids in business class. Do not like that. They're loud and needy. I pay a lot to feel relaxed and enjoy peace. Need more tv shows and better ones. Censoring movies made it hard to understand certain parts."
Ưu: "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
Ưu: "The time is not delayed"
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
The luggage wasn't handled properly. My checked in luggage was damaged badly.
Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
ALX check in staff unprofessional attitude, unaware the employer rules & regulations and so much traylers suffer due to check it n staff non guidance approach
Ưu: "The crew was amazing and the food was delicious. The sit was comfortable with a lot of legroom."
Khuyết điểm: "I like it the way it is. Keep doing the good job."
Khuyết điểm: "Flight was cancelled and rebooking dealt with poorly"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "The crew were good"
Khuyết điểm: "Food- eggs were terrible. The touch screens for the movies didn't work properly on either of our seats. Flight took off late, spent a long time taxi'ing. Sound for announcements was very bad"
Ưu: "Crew was very polite and helpful."
Khuyết điểm: "Quality of food could be better Hindu meal was not as good as expected"
Ưu: "The customer service and food were excellent."
Khuyết điểm: "Next time I will fly business class for more space and comfort."
Khuyết điểm: "Seat comfort"
Ưu: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Khuyết điểm: "Nothing. Everything was fantastic."
Khuyết điểm: "Refund my ticket"
Ưu: "i like the service of qa. its amazing."
Khuyết điểm: "none at all"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Nothing much."
Khuyết điểm: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Ưu: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Khuyết điểm: "Seat didnt fit to me."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Khuyết điểm: "Seats were a bit hard."
Ưu: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Khuyết điểm: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Plane was clean and modern. Staff was very courteous. An overall pleasant flight."
Ưu: "Any time dining, excellent food offering, excellent drink offering, and excellent service. Unbeatable!"
Khuyết điểm: "Lack of crowd control at the gate during boarding. It was hard to squeeze through for business class boarding."
Ưu: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Khuyết điểm: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."
Khuyết điểm: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Excellent service from the crew. Flight on time."
Khuyết điểm: "Extremely small leg pitch"
Ưu: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Khuyết điểm: "The shape of the seats was not optimal for my height/size."
Ưu: "Again, the crew were top notch"
Khuyết điểm: "Comfort and available entertainment were so-so"
Ưu: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Khuyết điểm: "I could not check myself online! so i could not select the best seat."
Ưu: "After hearing our complaint, the Transfer desk staff was friendly and helpful and solved the situation in our favour. We"
Khuyết điểm: "Once we landed in Doha to board omthe connecting flight, ground staff was waiting right outside the hate to let us know that our flight was overbooked. We were then informed that we were put on the following flight arriving after midnight at our destination. Our compensation was going to be 250 USD and a free entry to the lounge. What a way to start our holidays."
Khuyết điểm: "We landed 30 minutes late, with no explanation - even though we took off on time. Even with a short dog leg over Iran, we should have been able to make up any delay over an 8 hour flight"
Ưu: "Nothing that i like"
Khuyết điểm: "Delay, bad food, no strict rules about passenger moving seats"
Ưu: "This flight had one of the best selections of movies I've seen on a flight.....a damn good thing given the 15-hr duration of the flight. I had so many screaming babies around me that the flight attendants helped me to move to another part of the plane. They were incredibly sympathetic and accommodating. Airlines from the USA could learn a thing or two from Qatar Airlines."
Khuyết điểm: "Small seats (I'm fat, so this is my problem really)."
Khuyết điểm: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Khuyết điểm: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Ưu: "Excellent customer service, smooth boarding, good food."
Khuyết điểm: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Ưu: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Ưu: "Spacious single seat Plenty of handy storage Pajamas provided Quiet cabin Great service Lounge wonderful as ever Not woken until last minute"
Khuyết điểm: "Boarding a bit haphazard"
Khuyết điểm: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Ưu: "What they get right: The planes are comfortable and the flight attendants are attentive and kind. The price is okay, and there are plenty of flights from Doha to Manama."
Khuyết điểm: "What they get wrong- Taking the Doha to Manama flight is like riding the commuter bus from New Jersey to New York City in the U.S. You get there, but that's about it. The waiting area is too small for the number of flights and quantities of people processing through. Many passengers were sitting on the floor while awaiting their flights. Not classy. The boarding process is tedious, and, inefficient, with people cutting in line, others trying to re-negotiate seating while getting their boarding cards scanned, and others not allowing room for additional passengers on the bus that takes you out to the plane. They get on, and block the doorway, so that they can be the first off when we get to the plane. It seems like no one is interested in making this quick and easy, so we can leave on time. That's the other thing. How can a local airline, named for its country, not leave on time? We were delayed about 20 minutes, waiting on people. Just leave them behind! Stick to schedule!"
Ưu: "Attentive flight attendants, good entertainment selection, and yummy food."
Ưu: "Seats were comfortable."
Khuyết điểm: "Elderly and people with kids were asked to line up. After lining up, they did not let us to board the plane for 30 mins. We were standing in line with kids for 30 minutes. Last minute gate change. Had to drag the kids @ 3:30 AM from one terminal to other. Flight attendants were not in a good mood. Not even one smiled."
Very good over all. The best plane so far
Khuyết điểm: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Ưu: "I had better experience with Emirates before...we had to wait ages for our food but maybe because we were the last one on the list. Food was nice and crew friendly."
Khuyết điểm: "Attendans have been impatient, nervous"
Khuyết điểm: "The crew wasn’t that friendly! Neither when boarding as in the plane"
Khuyết điểm: "Delayed flight and the procedures took very long."
Khuyết điểm: "Luggage claim in chennai airport is horrible"
Ưu: "Today amazingly the service was too good, the hostesses were coming forward and asking if we needed something and making the journey comfortable."
Khuyết điểm: "Was nicr"
Khuyết điểm: "There was no acknowledgment of Platinum status with Qantas. I do not expect anything special, and I usually just get a welcome back, but this time there was zero acknowledgment. The seat from DXB to HKG did not quite go “flat”. The upper half went as far back as, i’d say, around 170 degrees."
Ưu: "Not really there service are not like before"
Khuyết điểm: "food was average"
Ưu: "Worried that I wouldn’t have enough on my iPad to watch, didn’t even get my iPad out of my bag so much good stuff to watch even on a 14 hour flight. Thank you."
Khuyết điểm: "Not a vegan option for dinner. But the veg option was ok just some stuff I could eat."
Ưu: "Great flight"
Khuyết điểm: "No problems"
Khuyết điểm: "Read the above. Completely incompetent and dishonest company"
Khuyết điểm: "Caused me a 20+ hour layover in dubai in a horrible hotel"
Ưu: "Service was excellent"
Khuyết điểm: "Veg food needs to be improved in ROME-DUBAI Sector."
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Khuyết điểm: "Water leaking into 52 and 53. Wet socks"
Ưu: "The food and the entertainment was great! Very comfortable seats."
Khuyết điểm: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
Ưu: "Love the A380 - the sheer size of it allowed for more personal space. Consequently, it was a much more comfortable flight."
Khuyết điểm: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Ưu: "Quantas Operated by Emirates is definitely not Emitrates standard."
Ưu: "I flew from Orlando DL to Dubai ,and from Dubai to cape town and both flight I was selected to seat on the middle seat,f that happens on my return flights to Orlando fl ,I will never fly emirates again"
Ưu: "Entertainment Staff"
Khuyết điểm: "Delayed 40 min Long time for luggage"
Ưu: "also good. Just not as good as our first leg."
Ưu: "There was good service in the flight"
Ưu: "Great legroom, quiet plane, seat free next to me"
Khuyết điểm: "Not much"
Ưu: "everything about emirates is what i loved"
Khuyết điểm: "the airplane was an older model, seats were not very comfortable"
Ưu: "On time and Crew was helpful otherwise"
Khuyết điểm: "We had to negotiate with passengers to get our children together as we had been allocated scattered seats It is very irritating to see that you need to pay extra to get your seats in advance which is like any other budget airline, not expected of Emirates"
Ưu: "The crew was fabulous. Beautifully dressed; impeccable makeup; very professional. Very friendly, helpful. PILOTS were amazing!!! GREAT FLIGHT, LITTLE TURBULENCE. LOVE the stickers found in the bag with the earphones, ("WAKE FOR FOOD", "DO NOT WAKE FOR FOOD", etc) but they were never mentioned by the crew. Found them by myself. I think more people would use if they knew about them. LOVE the gift bag with eye mask, etc. Very welcome gift."
Khuyết điểm: "Seats are too small. Very difficult to stand up and get out of your seat. Even young people have trouble getting up and out into the aisle. The aisle is TOO NARROW! At least one seat on each row should be eliminated, as well as one row to give economy class room. I was on the aisle (seat D), and was unlucky to have a woman and her husband (seats E & F) ask me to get up several times (because passenger in seat G was asleep). I was not at all happy with the movie choices; they were mostly modern and violent. Food selection was unavailable. Menu choices were chicken & fish. Chicken was NOT AVAILABLE."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Khuyết điểm: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Ưu: "Crew very good"
Khuyết điểm: "Too cold. Food not very good"
Ưu: "- Attentive to infant needs"
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Ưu: "The plane were newer. Larger monitor."
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Ưu: "Staff was courteous."
Khuyết điểm: "We were not made aware to go get snacks from the serving areas ourselves. We waited to be served. Finally figured it out. The seat near the exits were close to the pantry so could not sleep due to noises of the trays and serving atea. Those seats should cost cheaper ."
Ưu: "New roomy plane! Great customer service! Kind, friendly, attentive staff. Great airline!"
Ưu: "Airbus 380 is my favorite plane; the entertainment selection was very good."
Khuyết điểm: "Dinner featured a salad of potatoes and green beans and the entree included potatoes and green beans, a repetition that seemed odd. According to the printed menu, the passengers had a choice of lamb or chicken, but I only heard the flight attendant offering chicken - no mention of lamb. The food was much better on the Rome to Dubai leg of our trip, as was the service."
Ưu: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Ưu: "On time and cheap flight"
Ưu: "I will only fly Emirates when available to my destination from now on."
Ưu: "Love it and I had a middle seat !!!!"
Khuyết điểm: "The food was good v and excellent service and entertainment"
Ưu: "Great food and entertainment options on this flight. I appreciated that the flight crew asked all passengers to close the window drapes so we could all sleep. The chairs in economy seem to lay back further than other airlines which made it more comfortable."
Khuyết điểm: "i would like to be upgraded I first class (for free)! :)"
Khuyết điểm: "My seat was broken and did not recline My luggage did't arrive and i had a conecting fly the same day to Buenos Aires and this create a big problem for me I hope i will receive my luggage son"
Khuyết điểm: "There was a delay"
Ưu: "Standard emirates flight..."
Khuyết điểm: "Old equipment b777-300er. Not a380. The entertainment unit was literally broken.. video would not work properly... horrible seats compared to a380s"
Hospitality by the crew members was excellent.
Ưu: "Pleasant crew"
Khuyết điểm: "Free WIFI"
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "check in process"
Ưu: "I got upgraded to business seat on the way from danang to seoul:)"
Khuyết điểm: "Food was not that good"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "They are accommodating and respectful"
Khuyết điểm: "Fair enough"
Ưu: "After took off 5-6hours later very bad smalls comes from the bathroom."
Khuyết điểm: "It was cancelled. There was no proactive communication from Kayak or Asiana about the situation. We had to cancel and rebook ourselves."
Ưu: "The staff were very at tentative and helpful. There was enough leg room and I was able to sleep comfortably."
Khuyết điểm: "It was difficult to do any pre-boarding checkin via the app."
Ưu: "the crew was very accomodating,the food was nice,but everything is great"
Khuyết điểm: "well what to say its not comfortable sitting 16 hours and last time from korea to manila my baggage was delayed so i have to wait for 24 hours to recieved it."
Ưu: "The food was great and the crew was very helpful. For my first international flight things couldn't have went smoother"
Khuyết điểm: "I had a middle seat would have looked the window and a little more leg room. But I am taller then average."
Ưu: "The attendants were very nice and the food and drinks service was good (however, I believe I got sick from the food since I got food poisoning about 2-3 hours after landing from our 13 hour flight)."
Khuyết điểm: "The seats are pretty uncomfortable and the flight out did not have a footrest so my feet were dangling and got numb at times. Our return flight had a footrest and that felt much better."
Ưu: "Flights on time , good seats and a good services"
Ưu: "The comfort of seats and leg room. Professional staff, excellent cuisine."
Khuyết điểm: "NA"
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Ưu: "i like the simplicity. Asiana landed in korea Incheon which i love."
Khuyết điểm: "i had to pay 200$ for an extra bag which was overweight. maybe it’s my fault but 200$ is a lot"
Khuyết điểm: "Always late"
Ưu: "Not much. Plane was almost on time."
Khuyết điểm: "Disgusting food, old plane with terrible seatback screens as well as movie selection."
Ưu: "Nice and very good excellent"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Khuyết điểm: "film selection not good enough and not new enough"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
Khuyết điểm: "Second meal was marginal"
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Khuyết điểm: "not enough water provided old outdated plane, seats not very comfortable"
Ưu: "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
Ưu: "Friendly crew good ife. Economy will never be spacious but they manage to make it comfortable."
Khuyết điểm: "Chicken burrito on an intra Asian flight?!? Was looking forward to something Asian."
Ưu: "Overall, most liked , the food"
Khuyết điểm: "Nothing encountered so far"
Ưu: "Safe flight and crew was nice"
Khuyết điểm: "Suppose to have a window seat, got a isle seat. Food choices were aweful. Didn't eat"
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Khuyết điểm: "The flight was late more 2 hours. The beverage didn't deliver usually and enough."
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "Food, service were great"
Ưu: "On my long-haul flight from Seoul to JFK - the middle seat in my row was empty, the seats were much more spacious than Cathay Pacific, and I appreciated how there wasn't a 10 minute promotional video before watching every movie/TV show as with other airlines. I am very satisfied with this airline overall!"
Ưu: "The service was very nice. I liked the extra room for legs and the seats."
Khuyết điểm: "Check-in was a bit difficult because I had two cats to transport with me. Though I double checked with the Quarantine offices in Chicago and in Incheon, and they said that I did not need any documentation, the person at the check-in counter would not let me take the cats without the Quarantine office's written permission. Only after an hour of explanations I could take the cats. It seemed that that person was not familiar with rules on pet transportation."
Ưu: "Service was good."
Khuyết điểm: "I though on the website it had wifi. The movies are the same between both flight. The news was two days behind and no direct air.solidfood. Comfortable seats."
Ưu: "I enjoyed the Korean dish options and having metal silverware was a nice touch. The cabin crew was very attentive and friendly throughout the flight. The legroom was pretty good for a coach seat."
Khuyết điểm: "The boarding process was a little chaotic. There was a gate change at Pudong Airport and we had to leave from a lower level gate which involves bus ride to the plane. And there was a long wait after the initial bus until further busses came. Then we stayed on the ground for quite a while until we were allowed to take off, maybe one hour or more late."
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
The staff was helpful at boarding as well as in-flight. Entertainment was top notch. Baggage arrived at destination without any issues. Leg room and aisle felt cramped.
Khuyết điểm: "Was perfect"
Khuyết điểm: "Food, comfort"
Ưu: "Once my wife reached the gate, having left me behind at security, Turkish Airlines waited and were patient with us, the last to board the plane. The food and plane and bathrooms were all without any problems."
Khuyết điểm: "We had a 80 minute layover in Frankfurt. Turkish Airlines should make note that this is not sufficient for making a connection. 1. The terminals require extensive walking. Not a problem except for time. 2. Security entering the terminal was seriously understaffed. There were a hundred security personnel, but thousands of passengers. The line stretched for half a mile. 3. Cutting, disorganization, mismanagement, lack of organization, and airport layout all contributed to making this a very stressful hour for us."
Ưu: "Personal Travel bag"
Khuyết điểm: "Delay"
Khuyết điểm: "The counter could not find my reservation a d they said because i booked online i had to go to another counter and then back to check in. It was pretty stressful"
Ưu: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Khuyết điểm: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Ưu: "Everything was more than perfect. Thanks Turkish Airlines."
Khuyết điểm: "On board internet must be faster."
Khuyết điểm: "Seats are not comfortable you end up with bad neck pain"
Ưu: "Seat space continued to be better than BA. Nice surprise to get an evening meal on the last leg to Rome. I actually was able to sleep a bit on this smaller airplane as well. Crew went out of its way to help people board and load bags overhead. They seemed very attentive, and tried to provide extra drink options even."
Khuyết điểm: "Boarding process at IST was a challenge. We left from a remote gate, and the agent didn't seem interested in the boarding process. I heard no announcements, maybe because it didn't matter as everyone was crowding the door 15 minutes before boarding began. The agent seemed perturbed, but I've seen it on almost every Italian bound flight. No one wants to wait. It is actually a bit amusing to watch the struggle between boarding policies and a group of people who seem determined to ignore them. The buses were also pretty well packed. More so in Rome than IST. Not much organization in loading at either place. After all the passport control they left us to walk outside to wait for the bus. Maybe you can tell I'm not a fan of remote gates."
Khuyết điểm: "Disorganized boarding process -- did not matter what Group you were in. Also instructions at gate were not said clearly in English nor were they repeated."
Khuyết điểm: "The legroom is insufficient. It became very uncomfortableafter a couple of hours, I am 6 feet tall Footrests were in the way for me. Check in is long and unorganized in Dulles US. You should make electronic tickets available"
Ưu: "Timely departure and arrival. Excellent landing. Helpful crew."
Ưu: "including new releases"
Ưu: "Friendly crew Good food Clean plane"
Khuyết điểm: "The boarding process was odd. The gate agent herded us all toward a set of doors but didn't open them for about 5 min."
Ưu: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."
Ưu: "Staff at Istanbul Airport kindly re-opened the gate for late passengers due to unexpected delays of preceding Turkish Airlines flights. Otherwise, I must have missed the flight from Istanbul to Rome."
Khuyết điểm: "Nothing."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "food, entertainment"
Khuyết điểm: "I liked everything"
Ưu: "The food on flight."
Khuyết điểm: "Ground staff in Istanbul were very rude! Staff would not respond to lights turned on on the flight as well, for any assistance."
Ưu: "Nothing.... except the movies"
Khuyết điểm: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Ưu: "Great comfort and speedy service of beverage and breakfast"
Khuyết điểm: "They didn't pick up the dishes fast"
Ưu: "Like my trip to Istanbul, I had no complaints. It was easy to make my transition to this flight and boarding was fine and once again the crew were friendly and welcoming. The short 2 1/2 hour flight went well."
Ưu: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Ưu: "friendly crew and superior service"
Khuyết điểm: "Boarding process in Istanbul was very difficult. 5 security checks just getting from the plane from Brussels to our gate is excessive and time consuming. Very little organization at the gate as well. Not smooth at all."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "that its only 1 hour 45 min."
Khuyết điểm: "tired cabin crew. terrible wet sndwich. very disssapointing specially when they knew it's a night flight that most of the people coming from connections of 10 hours!! Seats need improvement. terrible entertainment which made the people and specially the kids more boring.. and.. we had a delay of almost 1 hour!!"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Plane was nice. Crew was very nice."
Khuyết điểm: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Khuyết điểm: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Ưu: "Service and food were very good, so happy to be fed and watered even though it was a short flight, really pleasant surprise."
Khuyết điểm: "The wait to go through security when we got to Rome, but I dont think the airline was the cause of that."
Ưu: "Flights attendants very nice, offered full meal if hungry"
Khuyết điểm: "Paid to upgrade to business/first class and still was given a seat in economy. I don't mind economy as I sit in economy often but this time I paid extra money to be up front and they did not consider that."
Khuyết điểm: "Flight was delayed by one hour"
Ưu: "Still able to rest & crew very nice and helpful"
Ưu: "Clean, efficient."
Khuyết điểm: "Inexplicably, food choices ran out and the crew were basically like tough luck...no explanation, aporigins or anything. My fiance who didn't eat meat was left eating bread and crackers."
Ưu: "Pretty much everything"
Khuyết điểm: "Was late taking off"
Khuyết điểm: "The flight had been cancelled by airline. Now waiting for refund."
Ưu: "Everything was excellent"
Ưu: "To get a real meal on a relatively short flight is especially nice."
Ưu: "They gave us a meal on a 2.5 hour flight and we were very surprised!"
Khuyết điểm: "They boarded late and you had to take a shuttle to the plan. We drove to the plane and waited for 15 minutes in the cramped shuttle while they were putting another staircase to the plane and finishing prepping it. We left a half an hour late and the flight was already at 10pm. It was a pretty terrible experience! And the section of the Istanbul airport we were in was pretty dirty. Also the movie they played had two language options but no English which was disappointing."
Ưu: "Amazing crew. So friendly and helpful. Amazing food that I actually enjoyed. Great selection of movies, including new released and old classics. They also have this cool feature where you can watch your plane flying and landing with outside cameras."
Khuyết điểm: "The bathroom wasn't maintained at all throughout the flight. Which usually isn't a big deal but on a 10+ hour flight they can get pretty nasty."
Khuyết điểm: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Ưu: "The food and drinks were excellent."
Khuyết điểm: "Entertainment option was restricted to one movie for everyone on the flight. I wasn't interested in the movie. This flight was not equipped with the entertainment suite attached to the chair like the previous flight."
Ưu: "Continued the great service"
Khuyết điểm: "I would like a little more leg room"
Ưu: "Nice attendants"
Khuyết điểm: "Small plane"
Ưu: "The food!"
Khuyết điểm: "Gate agents attitude and unwillingness to answer simple questions."
Ưu: "Flight attendants were great!"
Khuyết điểm: "Food not what expected."
Khuyết điểm: "The crew was very rude and was not helpful at all."