I will choose ANA again. Excellent Service
Khuyết điểm: "The crew of ANA was incredible. I think it is my best flying experience to Asia"
Ưu: "crewe were excellent"
Khuyết điểm: "nothing !"
Ưu: "The flight attendants were so awesome and beautiful! Food and snacks were great and the amount of time we were fed. They came around in a timely manner to get trash and ask what we wanted to drink."
Khuyết điểm: "More variety of options for the vegan meals..."
Ưu: "Everything was great. The crew was nice and the food was pretty good."
Khuyết điểm: "Everything was great."
Ưu: "New plane or so it seemed. Crew very attentive to needs. Nice entertainment system with large screen."
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Khuyết điểm: "Lousy food taste bland out of date movies"
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "empty flight, foods tasted good."
Khuyết điểm: "The seat was uncomfortable. Entertainment choices were limited."
Ưu: "One of the best service! Thank you!"
Ưu: "The flight was relaxing and the layover in Tokyo was brief and comfortable."
Ưu: "Staff was great and both the terminals and onboard"
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Ưu: "The flight attendants on my ANA flight from Beijing to Tokyo were the most pleasant group of people I’ve seen for a long time."
Khuyết điểm: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Ưu: "The food and the very friendly and courteous flight attendants."
Ưu: "Everything was as I paid for. All the planes left on time. No issues."
Khuyết điểm: "What can you expect in economy?"
Ưu: "The service from the check in to the flight attendants were excellent. both flights were on time and the flights were very smooth."
Khuyết điểm: "the plains were older and their chairs didn't recline too much, which gets a little uncomfortable during very long flights."
Ưu: "crew and food was great"
Khuyết điểm: "seat cushion was a bit on the dead side."
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Ưu: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Ưu: "Excellent service. Good food. Great entertainment selection."
Khuyết điểm: "No free WiFi"
Ưu: "Food was quite good"
Khuyết điểm: "the plane was Hot! So hot we couldn't use the blankets. The staff in Tokyo did not want to let me and my twin 11 yr olds board early. We need extra time to be organised and in our seats for a very long flight. If not we block the aisle. And that is without consideration for the fact that my daughter has limited sight so needs my help and it takes time. I was disappointed that they didnt come through the cabin from time to time with snacks as most airlines do on long haul flights."
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Ưu: "Overall comfort was good"
Khuyết điểm: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Ưu: "The crew was nice."
Khuyết điểm: "Dinner"
Ưu: "The crew has always been so polite, they seem like they are actually having a good time :) The planes have always been clean, and I've never seen a fellow passenger complaining."
Khuyết điểm: "While I've always had plenty to eat, I'm not always familiar with some offerings...but that's on me."
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "Customer service and food!"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Khuyết điểm: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Ưu: "There were very entertaining channels availabe. Very few in English and non in my native language i.e. Urdu."
Khuyết điểm: "The food. Though it's Halal but very poor quality you should have to improve it."
Ưu: "The staff was so very helpful and nice. Thanks a lot!"
Khuyết điểm: "The great disinter service from the flight attendants made up for the delays."
Ưu: "Flight was good"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to navigate TSA check, find connecting gate"
Khuyết điểm: "N/a"
Ưu: "Over all service was good."
Khuyết điểm: "Over all service was good. Only food what I ordered could not get. My requirement was vegetarian without onion, garlic and mushroom. There was mushroom in the food."
Ưu: "Excellent plane, accessories. Friendly staff as you expect from ANA. Very comfortable trip."
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Good Business Class, will fly them again. Excellent service."
Khuyết điểm: "No meal served upon take off, snacks only."
Khuyết điểm: "Flight were shaking badly several times and I feel dizzy"
Ưu: "I fly around often, at least 10 times a year, and ANA has always had the best service, cleanest planes, and the best entertainment. I recommend flying with ANA anytime you travel."
Khuyết điểm: "Wifi should be free"
Ưu: "Boarding was efficient the crew was polite, professional and helpful, seats were comfortable, and the food was surprisingly good."
Ưu: "Great star wars vessel. Very attentive staffs and flight attendants."
Khuyết điểm: "Limited movie and news programs"
Q Suites much better than standard business class.
Comfortable seat, good food and friendly staff
Ưu: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Khuyết điểm: "Can't think of anything, everything was very good."
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Ưu: "Amazing aircraft! Amazing crew!"
Ưu: "crew was so kind and lovely with our daughter"
Khuyết điểm: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Khuyết điểm: "Delayed by 1 hout"
Khuyết điểm: "Seats for its along way"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Lights did not work, so diner was guessing whats was in the tray"
Ưu: "The attendants were great."
Khuyết điểm: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ưu: "Great crew and front desk"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Ưu: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Khuyết điểm: "No complaints so far so good"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Foods, crew are accomodating and all sevice facility are very good"
Khuyết điểm: "Just update the movies regularly"
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Great cabin crew"
Khuyết điểm: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Ưu: "Excellent flight , seats, food"
Khuyết điểm: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Ưu: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Khuyết điểm: "Movie selection could have been better."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Good service from cabin crew"
Khuyết điểm: "Seat is quite small compared to other flight"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "I liked everything about the flight."
Ưu: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Khuyết điểm: "Food"
Ưu: "Comfortable wide seats, good service"
Ưu: "Food was good."
Khuyết điểm: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Khuyết điểm: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Khuyết điểm: "Non"
Ưu: "Flight from Doha to Johannesburg was pleasant."
Khuyết điểm: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Ưu: "Services by the staff is good."
Forgot to serve food.. asked couple of times but didnt get any
Emirates what could gone wrong
They claimed no fees to change ticket flight yet they made me pay 400 dollars to change the flight date. Very very very expensive for no reason.
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "plane is comfortable and business class bar is great"
Khuyết điểm: "Boarding was a mess and food is terrible"
Ưu: "Entertainment, punctuality, helpful crew"
Khuyết điểm: "Food"
Khuyết điểm: "Seating"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "Fast Boarding"
Khuyết điểm: "Better Economy Class Seats"
Ưu: "Crew helped me with a chamomile to help me sleep."
Khuyết điểm: "It was quite good"
Ưu: "The crew was very polite and professional."
Khuyết điểm: "There could be more legroom."
Ưu: "Alexandra is just not a pretty face."
Khuyết điểm: "I should have got a premium economy, my section was too cramped."
Ưu: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Ưu: "In general, everything as expected, some crew members were even extra nice."
Khuyết điểm: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Ưu: "Plenty of leg room and the crew were very helpful and attentive."
Khuyết điểm: "None which I can recommend."
Khuyết điểm: "Took a long time to get the crew together after the plane was ready"
Ưu: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Khuyết điểm: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Hospitality , service and food."
Ưu: "Service was some what better than in the business class."
Khuyết điểm: "I requested special meal when booked my ticket. I was told no vegetarian meal or sea food except for chicken and was given a just a roll and desert. Half an hour later after I finished what was served I was asked if I wanted left over vegitarian dish??????"
Ưu: "Great as expected"
Khuyết điểm: "Crew behavior was not up to the standard, need yo work on it"
Ưu: "The service the movies the food"
Ưu: "The Services, crew, procedures, and the standards."
Ưu: "On time, very helpful crew and overall experience was fine"
Khuyết điểm: "Food was not upto the mark and one always expects something better from an Airline like Emirates"
Ưu: "Everything from baggage handling to food on aeroplane to deplaning"
Khuyết điểm: "Long wait time at Bangalore Airport for receiving luggage"
Ưu: "First off my flight was cancelled due a passport issue; my passport would expire in 5.5 months and was not permitted to fly . I contacted Web jet hoping that I would be rescheduled after I renewed my passport but unfortunately they would not allow me to rebook or to be reimbursed. I was traveling with my young son so I ended up loosing over $2,000, and now I have to start looking for other tickets which are extremely expensive at this time. I have waited all year for visiting my family and now I can't anymore . It's a nightmare!!!"
Khuyết điểm: "Nothing at all"
Ưu: "Crew very good"
Khuyết điểm: "Too cold. Food not very good"
Ưu: "The attention to my two nine year old kids. They enjoyed the flight."
Khuyết điểm: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Khuyết điểm: "The seats are small , its hard to move, sleep or to do anything For 15 hours flight you need a little bit more space. But everything else was great"
Ưu: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Khuyết điểm: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Khuyết điểm: "Not a single thing. Emirates is terrific!"
Ưu: "The staff, food, everything! Best flight and airline ever"
Khuyết điểm: "Nothing!"
Ưu: "Perfect from A to Z. Special thanks to the hospitality staff .. absolutely amazing service everywhere you go.. everyone is a VIP when you travel on Emirates regardless of your ticket type."
Khuyết điểm: "The business lounge was full - couldn't find any place for my kids to sleep .. all rest areas and big sofas were busy. I paid money to get in the lounge because our flight was late and the kids were tired (I was traveling with two kids), but unfortunately I paid a lot of money to get in the lounge but couldn't find them proper resting areas."
Ưu: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Khuyết điểm: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Ưu: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Khuyết điểm: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Ưu: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Khuyết điểm: "no complains"
Ưu: "I would like to say this is the most horrific experience I have ever had traveling and using Kayak. I was late by 10 mins getting to the ticket counter and Emirates gave my seat away. I then proceeded to attempt to rebook and the Emirates agent advised they are sold out for the next 3 days and have no flight alternatives to offer. I contact flight network and the person I spoke proceeds to tell me the same thing and there is nothing they can do for me. Basically that I would need to purchase a whole new ticket on another airline as Emirates doesn't have availability. Which I did. Now I'm looking online and Flight Network has my exact flight on Emirates available at same price I paid for my ticket. But now my new ticket purchased to get home is non-refundable. I'm out over 1000 dollars because of bad info. This has been a horrific experience and after being loyal to Kayak for years.... I will never use the site again."
Ưu: "Crew is attentive and helpful. Seats are comfortable in economy class. Bathrooms are well equipped and generally speaking clean. Meals are good quality."
Khuyết điểm: "I would change the snack in the flight Milan to JFK. instead of the pizza pesto, I would offer fruit options or regular breakfast food although it is a snack."
Ưu: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
Khuyết điểm: "N/a"
Khuyết điểm: "food"
Ưu: "I. Had bulk head seat 45g, the seat was stuck and could not recline ,the tv was stuck too so could not watch anything was boating and it was not comfortable at all"
Ưu: "Nice spacious aircraft , nice catering , friendly crew."
Khuyết điểm: "The fact that I can only carry 30 kg and also that it is very expensive to add extra luggage."
Ưu: "Good collection Should provide ear plugs, eye bands etc for long journeys."
Khuyết điểm: "They collect headsets too early."
Khuyết điểm: "I didn't the staff was friendly. When we asked for something, our requests were responded to a rude tone. Coffee was old and gritty"
Ưu: "There were a lot of different movies to watch. Also, the food was real good."
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Have people at the Westjet counter
Swift clean friendly on time
Khuyết điểm: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Ưu: "Confort and kindness"
Khuyết điểm: "It was too cold"
Ưu: "Staff were professional and polite."
Khuyết điểm: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Khuyết điểm: "KLM crew exceed our expectations"
Ưu: "Crew was nice and pleasant"
Khuyết điểm: "Flight very late"
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "Reasonable space in economy class seats"
Khuyết điểm: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Ưu: "The entertainment was amazing"
Khuyết điểm: "The seats were a bit hard"
Khuyết điểm: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "Crew were great, food, entertainment, seat and everything else was great as well."
Ưu: "Good food, friendly service"
Khuyết điểm: "More trash pickup; only one round of beverage service"
Ưu: "Entertainment options."
Khuyết điểm: "Service was poor, seat did not recline, and the food was terrible."
Ưu: "Boarding agent extra effort to improve my seating!"
Khuyết điểm: "Food amount less than expected."
Khuyết điểm: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Ưu: "Light snack and complementary wine"
Khuyết điểm: "Nothing special"
Ưu: "Restrooms clean, decent food and drink, nice cabin crew."
Khuyết điểm: "No complaints"
Ưu: "Interior of the plane was clean. Smooth landing."
Khuyết điểm: "Pilot did not avoid turbulence"
Ưu: "Friendly in-flight personell"
Khuyết điểm: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Ưu: "Left ontime and service was excellent."
Khuyết điểm: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Ưu: "Cabin crew were very professional."
Khuyết điểm: "Aircraft returned to gate due to fault and was delayed for 45 min."
Ưu: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Khuyết điểm: "Flight departing late."
Ưu: "Service, technology"
Khuyết điểm: "Could not print by boarding card and was not allowed to board in Amsterdam"
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Khuyết điểm: "Amesterdam airport employee was really rude"
Khuyết điểm: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Ưu: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Ưu: "Usual professional and friendly service from my airline of choice for most destinations."
Khuyết điểm: "Nothing"
Ưu: "Very little if any."
Khuyết điểm: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Khuyết điểm: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Ưu: "Wider seat than most business class"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ưu: "great choice of entertainment content, friendly crew"
Khuyết điểm: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Khuyết điểm: "magazines very dog eared and some badly torn"
Khuyết điểm: "Terrible service in flight and customer service wise .. app functionality was below"
Ưu: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Khuyết điểm: "Nothing. This is filler text to meet the min. characters."
Ưu: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Ưu: "Service was good"
Khuyết điểm: "Delay"
Ưu: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Ưu: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Khuyết điểm: "Food was not very good Tasteless and rubbery"
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
Khuyết điểm: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Khuyết điểm: "Seat recline was broken- wouldn’t hold position."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Khuyết điểm: "Thé qualité officielle the images"
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Khuyết điểm: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Khuyết điểm: "We had a short delay"
Khuyết điểm: "Seat"
Ưu: "The cue lines per zone are a brilliant idea!"
Ưu: "The crew was efficient and friendly. The plane took off on time and landed on time."
Khuyết điểm: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Ưu: "Plane was new, and seatback screen responsive and functional."
Khuyết điểm: "Economy seats not very comfortable, very tightly packed together"
Ưu: "Everything! It was a wonderful experience."
Khuyết điểm: "Nothing"
Khuyết điểm: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Ưu: "Food was ok."
Khuyết điểm: "Very little room in economy class. For a 6'1" person, it's impossible to get comfortable."
Ưu: "Didn’t like the sandwich offered"
Khuyết điểm: "Old plane."
Ưu: "Flight crew, pilot,food and entertainment options were great"
Khuyết điểm: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Ưu: "25 min ahead schedule!!!"
Khuyết điểm: "Cabin space, too narrow rows."
Khuyết điểm: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Ưu: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
Khuyết điểm: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
Ưu: "nice drink selection on board flights"
Khuyết điểm: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Ưu: "Food was Fantastic, Air France the Best on Air."
Khuyết điểm: "Horrible Crew..."
Ưu: "Only the cabin crew was good."
Khuyết điểm: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Ưu: "Fine for a 45-50 minute regional flight."
Khuyết điểm: "Wouldn’t be great for long-haul flights."
Khuyết điểm: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Ưu: "Easy, fast, comfortable, no hassles"
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Khuyết điểm: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Ưu: "The fresh bread and cheese."
Khuyết điểm: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Ưu: "Speed, courtesy of the flight attendants"
Khuyết điểm: "Landing was a bit rough, understandable due to the weather."
Ưu: "Staff was nice"
Khuyết điểm: "MD planes are old and not very comfortable."
Ưu: "Everything was very prefect and would love to fly again."
Khuyết điểm: "NA"
Khuyết điểm: "It was delayed"
Ưu: "the food"
Khuyết điểm: "no room for legs"
Ưu: "Pretty decent"
Khuyết điểm: "Not much"
Ưu: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Khuyết điểm: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."
Ưu: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Ưu: "tool me safe from one airport to another"
Khuyết điểm: "wait time, food"
Ưu: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Khuyết điểm: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Ưu: "Although plane was full staff moved us through quickly"
Ưu: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Khuyết điểm: "I thought the seat seems a bit short but the leg room is ok."
Ưu: "The airplane was new, good food and service."
Ưu: "The crew was nice.."
Khuyết điểm: "No USB plug. No charging spots. No video. No movie. No radio. No wifi."