Q Suites much better than standard business class.
Comfortable seat, good food and friendly staff
Ưu: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Khuyết điểm: "Can't think of anything, everything was very good."
Ưu: "Seats are wider apart than usual, leaving comfortable space for legs in economy class. The crew is really attentive and nice"
Ưu: "Amazing aircraft! Amazing crew!"
Ưu: "crew was so kind and lovely with our daughter"
Khuyết điểm: "food was fairly rough from Doha and the wine options in economy on all flights were terrible"
Khuyết điểm: "Delayed by 1 hout"
Khuyết điểm: "Seats for its along way"
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Khuyết điểm: "Lights did not work, so diner was guessing whats was in the tray"
Ưu: "The attendants were great."
Khuyết điểm: "The food on all 4 flights was ok. Could have been more interesting recipes and dessert. The seats on all flights were consistently hard and stiff. It was impossible to get a decent rest because of that as well as the areas being pretty cramped."
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Khuyết điểm: "I had a carry on plus a laptop bag. On the website they say you are allowed to carry a personal item such as handbag or a laptop bag along with the carry on piece. This guy at Nagpur airport says the weight of both these combined should be under 15 lbs. are you kidding me?"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Efficient, and courteous,seats too were comfy, neat amd clean"
Ưu: "Great crew and front desk"
Ưu: "The service was excellent & food satisfying."
Khuyết điểm: "The liquor variety could be better."
Ưu: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Ưu: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Khuyết điểm: "No complaints so far so good"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "Foods, crew are accomodating and all sevice facility are very good"
Khuyết điểm: "Just update the movies regularly"
Ưu: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Khuyết điểm: "When the flight is changed by airline for their convenience, they would have given preferential treatment to the passengers involved. We had to bare the cost of food and make us comfortable on our own due to the delay in transit."
Ưu: "Great cabin crew"
Khuyết điểm: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Ưu: "Excellent flight , seats, food"
Khuyết điểm: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Ưu: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Khuyết điểm: "Movie selection could have been better."
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Good service from cabin crew"
Khuyết điểm: "Seat is quite small compared to other flight"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "I liked everything about the flight."
Ưu: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Decent leg room. New plane."
Khuyết điểm: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."
Khuyết điểm: "Food"
Ưu: "Comfortable wide seats, good service"
Ưu: "Food was good."
Khuyết điểm: "I didn't appreciate the fact that Qatar opened so late at the Abu Dhabi airport, nor did I appreciate that the woman who printed out my boarding pass royally screwed up and printed gate 8 , when in fact it was gate 3. That was total BS. Supposing I missed my flight due to her negligence ??"
Khuyết điểm: "Very bad flight and airlines. I will never try it again. The staff dealing was very bad."
Khuyết điểm: "Non"
Ưu: "Flight from Doha to Johannesburg was pleasant."
Khuyết điểm: "I had to take a flight from Doha to Johannesburg and from there another to Cape Town on South African Airways. Arrived at my destination 8 hours late."
Manila to Dubai business class aircraft is too tight. Tv remote not directly connected. Difficult to maneuver from the seat. Need to go to screen to tap. Was looking for the health kit given everytime we take business class to Europe but no longer there. Food at lounge was mediocre. Crew was friendly and helpful. Flight was smooth.
Ưu: "Smooth flight, staff very attentive, lots of great new movies to watch from"
Khuyết điểm: "Staff kept reaching past me to shut my window without asking me first. Very rude."
Ưu: "plane is comfortable and business class bar is great"
Khuyết điểm: "Boarding was a mess and food is terrible"
Ưu: "Entertainment, punctuality, helpful crew"
Khuyết điểm: "Food"
Khuyết điểm: "The crew's attitude. It was pathetic."
Ưu: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Khuyết điểm: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Khuyết điểm: "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
Khuyết điểm: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Ưu: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Ưu: "In general, everything as expected, some crew members were even extra nice."
Khuyết điểm: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Ưu: "The food was very good, the seat was comfortable, the entertainment was great."
Khuyết điểm: "Water could have been offered more frequently. I got a bit dehydrated."
Khuyết điểm: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Khuyết điểm: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Ưu: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Ưu: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Khuyết điểm: "The crew were so friendly"
Khuyết điểm: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Khuyết điểm: "Movie selection terrible."
Ưu: "Comfort, service, food"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was delayed for 8 hours!!!"
Khuyết điểm: "Bad smell - probably somebody had vomited on a previous flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
Ưu: "overall I was comfortable. My food was good."
Khuyết điểm: "Leg space too less. Cramped seats"
Khuyết điểm: "server told person asking to take away her tray that she did not have three hands"
Khuyết điểm: "I have to cancel on the counter because me and fianse donor have visa"
Ưu: "good food, empty seats for snoozing and very helpful flight crew."
Khuyết điểm: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Ưu: "flight attendants, food, nighttime lights, seats, movies"
Khuyết điểm: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Ưu: "Normal checking process completed and waiting at gate early."
Khuyết điểm: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Khuyết điểm: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
Khuyết điểm: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Khuyết điểm: "When I was boarding on my 14 hour flight from Dubai to the US, I was briefly informed by the Emirates boarding staff that my seat had been changed. I had specifically chosen my aisle seat because I like to stand often on long flights, so I was concerned that it had been changed. When I tried to get more information from the staff member, he dismissively said "Ma'am, this is a good seat" and handed me my ticket without even making eye contact. There was no apology or courtesy of any kind. I ended up with a window seat and I had to crawl over two other people throughout the 14 hour flight to use the restroom or stretch my legs. I expected more courtesy from the staff for this kind of inconvenience and will rethink my flight plans in the future to avoid Dubai."
Ưu: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Ưu: "Entertainment was top notch. Wasn't bored"
Khuyết điểm: "Food could be less processed / more drink service"
Ưu: "The crew were friendly."
Khuyết điểm: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Ưu: "The variety of movies available on ICE"
Khuyết điểm: "I hated the food. Emirates assumed everyone in Nigeria eats Eba which is absolutely wrong. The hostesses were not friendly as well."
Ưu: "All the services were excellent"
Ưu: "Comfortable seats not packed"
Khuyết điểm: "Nothing"
Swiss Air, which forced me to check my bag in Newark, still has not located it. I am back in NY now. Overall a terrible travel experience, my worst ever.
it was a short flight but punctual, comfortable, enjoyable. thanks for asking.
Ưu: "sidefini landig, merci."
Ưu: "Again staff was very friendly and helpful."
Khuyết điểm: "That since it was a shorter flight no tvs."
Ưu: "Crew was very nice, appreciated that they came by with water often"
Khuyết điểm: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Khuyết điểm: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Ưu: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Khuyết điểm: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Khuyết điểm: "Punctuality"
Ưu: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Ưu: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Khuyết điểm: "The food could be much better. Although coming from Sicily it's tough to compare."
Ưu: "The seats aren’t the greatest"
Khuyết điểm: "Just the seats"
Khuyết điểm: "Chose the option with Swiss because it showed that a checked bag was included. Got to the airport and was told to pay up for each checked bag. Great start to the trip."
Ưu: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Khuyết điểm: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Ưu: "The flight waited for us as transit after delay of the firs flight from Munich"
Khuyết điểm: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Khuyết điểm: "Nothing"
Ưu: "Spacious seats"
Khuyết điểm: "Bag check process"
Ưu: "The service and the crew were fine"
Khuyết điểm: "Seats are too small and terribly uncomfortable on such long flights."
Ưu: "Good on board service"
Khuyết điểm: "Again delayed"
Ưu: "good flight didn’t have any problems"
Ưu: "11min for airplane docking and going through passport control . I have travelled the world but never seen a more efficient way than at Zurich airport.kudos."
Ưu: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Ưu: "Throughout the long flight, the cabin crew was excellent. They were attentive and friendly. They avoided interrupting quiet time and rest time by keeping off the PA system (well done). The food was fantastic. We were lucky enough to get some business class tickets with points, and the food was amazing. Wine was excellent. This team was quite solicitous of my parent with reduced-mobility. And the bathrooms stayed clean throughout the flight. find this is often an areas where many airlines fall down. And it's too bad, because while I'm 100% sure it is no fun to clean a toilet while in flight, it is a really a big negative for the customers. Overall excellent attention to detail, with a cheerful and "can-do" crew that kept the plane "proper" throughout the flight and provided seamless service. Good stuff. Will fly again."
Khuyết điểm: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Ưu: "Friendly service and food"
Khuyết điểm: "Older plane with no entertainment"
Ưu: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Khuyết điểm: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Ưu: "Swiss took care of your mistake, booked on subsequent flight."
Khuyết điểm: "No idea a you never actually delivered a ticket. Flight over sold, Swiss had no record of the booking. KAYAK screwed up."
Ưu: "Swiss chocolate is always welcome!"
Khuyết điểm: "The food in economy class was one of the worst i have ever got in a flight. The chicken was not cooked completely. One of the side dishes was impossible to identify, perhaps past mixed with bread crumbs, only breadcrumbs, who knows? Ver disappointing for swiss. You were doing so much better in the past..."
Ưu: "Legroom is too little"
Khuyết điểm: "Did not get to make this flight either. Horrible."
Khuyết điểm: "Seats too small/legroom."
Ưu: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."
Khuyết điểm: "No Wi-Fi on board."
Khuyết điểm: "Seating and foot space was uncomfortable to me."
Khuyết điểm: "Minimalist breakfast."
Ưu: "Friendly and professional crew, good movie selection"
Khuyết điểm: "Not enough room in the seats. Could not open my lap top in avaialable space. Very tight feeling."
Ưu: "The captain refused to turn on the AC until we were just about to leave. Many passengers were complaining. The crew refused to help or do anything. Then during the flight they kept the air flow down to a minimum so again it was boiling hot. DON'T FLY Swiss Air if you like normal temperatures!"
Ưu: "I like Swiss in general"
Khuyết điểm: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Ưu: "I was upgraded! Delicious lunch."
Ưu: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Ưu: "Overall good value for the price paid. The service is great and friendly."
Khuyết điểm: "The entertainment system needs some improvement and upgrade."
Ưu: "The food and service was excellent."
Khuyết điểm: "Tight seating arrangements."
Ưu: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Ưu: "The crew was welcoming and accommodating."
Khuyết điểm: "The plane left over an hour late and we had to sit in the plane for this entire time."
Ưu: "Food was amazing, boarding was smooth and it went fast, and the crew was very nice."
Khuyết điểm: "The seats were uncomfortable and if someone reclined their seat was about an inch away from your face. So if you had anything on your tray it was slammed into you stomach. Also it was so hot on the plane felt sick the entire way. Asked twice to turn down the heat nothing really happened. Missed the individual fans."
Ưu: "Food was great."
Khuyết điểm: "-Puking Child - Puke stayed in the aisle for about 30 minutes and then when the plane landed there was more and it wasn't cleaned up - SO much turbulence for 3 hours and no announcement was made about it. Was slightly concerning. Terrible turbulence"
Ưu: "Jennifer - Appreciate the security and follow-up"
Khuyết điểm: "Not the traveler will need to get boarding, crew, comfort, food and entertainment next week."
Ưu: "Nothing to like!"
Khuyết điểm: "The flight was very delayed and I had 8 minutes to go from Terminal A to Terminal E! I had to run with the broken ribs and injured leg with my carry on luggage. I was the last one to board and out of breathe and in so much pain I was I tears on the way there."
Ưu: "the crew were not friendly and they were bossy"
Khuyết điểm: "more kind crew"
Khuyết điểm: "Great service, friendly team and most importantly great food"
Ưu: "Crew was nice, seats were comfortable"
Khuyết điểm: "I enjoyed the flight"
Khuyết điểm: "Food and service"
Khuyết điểm: "1 hour delay due to weather"
Ưu: "TK escorted us from the delayed flight from Dubai through security to ensure we made the connection"
Khuyết điểm: "The temperature on the flight was a bit too cold. I don't like the airlines that trade out the nice headsets for earbuds at the end of a flight. Change the process so we don't have to swap"
Ưu: "I highly appreciated the kind care of all the staff in the plane; especially the great selection of food. Thank you very much! For a plane it was really 5 * service."
Khuyết điểm: "the correspondence between the staff. On my way to New York, I was brought to the lounge to wait until my boarding will start but nobody picked me up as promised, so I had to walk the way. I needed a wheel chair as well on my way back, extra ordered it at the check in, they said it is noted in the system. But nobody was there to pick me up. When I finally found someone, I was brought to a place, being asked to sit down and wait where I still had to pass stairs to come to the passport controll. From there noone picked me up, so I had to go my way alone with pain in my leg. I don't want to argue, I managed it even with pain but I wonder what happens with people if they cannot walk anymore at all. My advice would be that you work on to improve this service. We extra booked business class but this service was not worth being called business class."
Ưu: "fantastic food test"
Khuyết điểm: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Ưu: "Food and service better than typical international carrier."
Khuyết điểm: "Nothing stands out - so basically no comment."
Ưu: "This flight on an A330 had big touch screens which worked well. Seats were spaced apart with good room and were fairly comfortable. Nice, friendly crew."
Khuyết điểm: "I checked in 4 hours prior to departure. While in the international zone in Casablanca Airport my cellphone switched time-zone. As a result I arrived "punctual" at the gate exactly 1 h too late, the flight left without me. Neither Turkish Airlines nor Royal Air Maroc (operating this flight) attempted to contact me via my cell phone. Disappointing."
Ưu: "Turkish Airlines offers an experience much better than your average two-hour plane hop in the U.S. There was a full meal served, staff were kind and didn’t try to sell a bunch of extra stuff to you, and there were many choices for in-flight entertainment."
Khuyết điểm: "Unfortunately, the children on the plane were really poorly behaved and loud. In addition, the flight was delayed by 1 full hour and when we arrived in Vienna our luggage (and the luggage of many other passengers) had not been sent with us. We waited in line for luggage for 30 minutes, then another line for at least 30 more minutes to report the missing bag, and we were then told that it wouldn’t arrive for another day and would be delivered to us within a 3 hour window in the middle of the day. This was essentially an entire night and day lost to a mishap that the airline didn’t even notify us of when we landed. Pretty frustrating."
Khuyết điểm: "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
Ưu: "Large screen tv and new mivies"
Khuyết điểm: "Middle"
Ưu: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Khuyết điểm: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Ưu: "Last my lagge"
Khuyết điểm: "It should be connected fight with my other flight"
Ưu: "Food was good on both flights."
Khuyết điểm: "Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff."
Khuyết điểm: "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
Ưu: "Comfortable seating"
Khuyết điểm: "Food"
Ưu: "Everything is perfect."
Khuyết điểm: "Nothing"
Khuyết điểm: "Nothing"
Ưu: "The experience was great."
Khuyết điểm: "Everything was good the service, the staff was professional."
Ưu: "The staff!"
Khuyết điểm: "The turbulence lol"
Ưu: "Flight attendants need to be friendly."
Khuyết điểm: "I will never use Turkish airlines again."
Ưu: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Khuyết điểm: "Nothing , it was all good"
Ưu: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Khuyết điểm: "Explanation was the minimum expected and absolutely required"
Khuyết điểm: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Ưu: "I loved the staff and the services provided. Food was excellent and the overall flight was just amazing."
Ưu: "Service was nice, crew was very respectful and the gift were well within accomidation"
Khuyết điểm: "Leaving the aircraft by stairs to the runway"
Khuyết điểm: "I waited on line for over an hour until we found out our flight was cancelled indefinitely. There was no communication and no way to rebook. I had to book a different flight on my own through a separate airline to get back home in less than 3 days."
Ưu: "the crew were great clean cabin"
Khuyết điểm: "no entertainment systems lowered the food standard comparing to previous time I flew with them long boarding times"
Ưu: "Free wifi for business class HD movies + good quality DENON headseat"
Khuyết điểm: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Ưu: "Everything was great! Nice service, good food, enough space, I was impressesd! Congrstulations!"
Khuyết điểm: "I liked everything, no dislikes."
Ưu: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Khuyết điểm: "That the plane was not full and we could had better seats if we were made aware of that fact."
Khuyết điểm: "the delay in the departure"
Khuyết điểm: "boarding the treat you like animals"
Ưu: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Khuyết điểm: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Ưu: "Fine experience except that leg room is awful."
Ưu: "Good service"
Khuyết điểm: "They need better movies and music"
Ưu: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Khuyết điểm: "Nothing negative. Keep up good work!"
Ưu: "price and food"
Khuyết điểm: "Customer service need to get way better"
Ưu: "Nothing, other than the relief after it was over"
Khuyết điểm: "I was moved 5 times on the plane, each time to accommodate a Muslim woman wanting to sit with female friends. After being pushed to the back, 10 minutes into the flight they moved one of the Muslim woman with crying baby, non stop crying from the check in until landing, to the back across from me. Same woman made me move to sit with friends. Staff had no ear plugs."
Ưu: "It was nice to receive a meal on such a short flight."
Ưu: "Good experience overall"
Khuyết điểm: "Slow ticketing process and not so friendly staff."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "Everyone was friendly and the food was generally very good."
Khuyết điểm: "I didn't like how the description of Athens included old Ottoman sites!?! Few people if anyone go to Athens or larger Greece for Ottoman history. Be more impartial please."
Khuyết điểm: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Ưu: "Same as above"
Khuyết điểm: "Boarding mess at Istanbul"
Biggest issue is the baggage claim in Sacramento. I flew business class with a priority tag on the luggage, yet my bag was the very last to come off the belt. Why don't they follow the tags and actually pay attention to the priority tags and get those off first as other airports are able to do.
Better management of the boarding line and the crew should check for trash more often
When we checked in at Calgary- there were only 3 people intially. Then, 2 left and only 1 old man was left. He tried to move through the line, but could not clear us fast enough. About 50 people were stuck and not able to get boarding passes or luggage checked. We missed out flight. The scene was chaotic. Then, those of us who missed the flight were not able to get help as he was now trying to get the next people on the SLC flight through. We were so upset. Poorly run.
The flight was cancelled without any notification at the last minute, causing a scramble of insanity as they rebooked all of us on other carriers. We’re standing in line waiting to check bags, kiosks not working, attendants don’t have any information.
Khuyết điểm: "Food"
Ưu: "Crew was solid."
Khuyết điểm: "Don’t change my seat. Not on time. No food. Luggage with legally checked firearm sent to the wrong airport."
Ưu: "The snacks and water were great. Smooth flight."
Khuyết điểm: "Nothing."
Ưu: "Felt safe and sanitary"
Ưu: "Crew was amazing before and after the flight! Delta really showed if the world isn’t doing well, that their staff will keep those problems outside the plane and keep everyone calm and safe. Thank you Delta!"
Khuyết điểm: "Absolutely nothing. I’m going to join the miles points with Delta."
Khuyết điểm: "The main economy seats were far too narrow."
Ưu: "Well organized and easy to check in."
Khuyết điểm: "No"
Ưu: "On a quick 40 minute flight they still managed riu server coffee, water and snacks."
Khuyết điểm: "Broken monitor and seat"
Ưu: "of everything."
Khuyết điểm: "travel time ...ahahah ...."
Ưu: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Khuyết điểm: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Ưu: "Very uncomfortable seats and careless crew"
Khuyết điểm: "The worst food and service ever. Very disappointed"
Ưu: "Confort was minor but ok"
Khuyết điểm: "The flight was not on time. The staff broke my carry-on zip for expansion and refuse to admit it was a suitcase damage which need to be repair. They said put a belt around it to use it !!!! It is a 1 year new piece of luggage from Delsey which is a very good quality brand and expensive!!!!!!"
Ưu: "Boarding was on time and we arrived early. The staff was also very friendly"
Ưu: "I like having the adjustable head rests."
Khuyết điểm: "There was no window in the back row of seats, which was claustrophobic. The seat rows are too close together, that it was hard to focus on the movie on the seatback in front of me. My seat didn't recline at all."
Khuyết điểm: "Wifi was completely useless. I prefer to pay to get simething."
Ưu: "Great crew serving God beverages and meals. The was a variety of Entertainment from which to choose."
Khuyết điểm: "Left A bag behind in NY"
Ưu: "Food was so good. Crew was also very nice."
Khuyết điểm: "It was great"
Ưu: "This had one of the best attendants I have encountered. She was extra friendly and made us feel good."
Ưu: "nice crew"
Khuyết điểm: "terrible seat comfort, late departure due to airline’s booking problems"
Ưu: "I really liked it all."
Ưu: "Delta - best airline"
Khuyết điểm: "Airbus - entertainment systems never work."
Ưu: "The crew was very nice. Quite helpful and pleasant."
Khuyết điểm: "The only small item is the gate size in MSP. Always a bit crowded but still departed on time so it’s not a large issue."
Ưu: "The longer leg space"
Khuyết điểm: "Again, I can not understand why the airlines have to narrow the seats so much..."
Ưu: "Love the built in tv’s with free entertainment."
Khuyết điểm: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
Ưu: "Crew was wonderful and made me feel very comfortable."
Ưu: "Free movies on plane, quick boarding! Ok time :)"
Ưu: "Overall experience was great, landing, crew, snacks, movie selections it all was great"
Ưu: "Attendants very friendly and helpful. Greeted everyone with a smile and a pleasant voice. One woman was having a very hard time. She evidently was afraid to fly and wanted to get off the plane. The attendants were very kind to her, spent time with her and informed the pilot. The pilot made several comments using her name making sure she knew every time we were about to run into some turbulence. I thought that was very kind."
Khuyết điểm: "Sometimes very hard to hear the instructions and the pilot when they are speaking. Snacks are very small quantity and often stale"
Ưu: "On time, pretty friendly crew"
Khuyết điểm: "Too small a plane for that long a trip. Bathrooms were VERY small & rare."
Khuyết điểm: "Got in early"
Ưu: "Very friendly and professional gate agent and flight attendant"
Khuyết điểm: "Took forever to board and get off the plan."
Khuyết điểm: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Khuyết điểm: "Hard to get comfortable even in easy comfort but easy comfort is better than typica arats."
Ưu: "Landed 45 minutes early! Allowed me to take an earlier flight Detroit to Boston which made me really happy"
Ưu: "Snack choices updated aircraft"
Khuyết điểm: "No entertainment options"
Khuyết điểm: "Announcements at the gate could be more clear."
Ưu: "Our plane had mechanical issue with a parking brake which they left us know about once we loaded the plane. Unfortunately it was going to take to long so they switched us to another plane."
Khuyết điểm: "Airlines in general need to enforce the carry on luggage rules. If it doesn't match the dimensions for the carry on specks then make the people Check it. Don't let it go. If I paid for a seat and I'm allowed two carry ons then there should be room for them. Don't ask people to check bags because of a full plane. The crew should have there own place to store their belongings, not where the passengers do and take their space. The life rafts need to be easy to get to but again should take up a spot a passenger has paid for their luggage to go. If that is the only space for these items then don't allow passengers to bring two items if in those seats or on the whole plane. It's really disappointing when your told you may have to check your bag because there's not enough room."
Ưu: "Boarding in St Thomas is always a mess, no matter what airline you fly. I usually fly Delta because the planes are clean and the people are nice. Well this time the staff went well above and beyond. My friend and I were sitting in the front row of seats in the lounge at the airport, facing the Delta gates. There was a mob of people milling about between us and the gate, so we could not see very well, but we thought we had a clear view of the door. Also it was very loud in the terminal. The flight had a delay, so we were relaxing and chatting, when I got a text from my mom asking if I was on the plane. So I went to the counter to inquire if they had started boarding our flight. The lady looked at me with surprise and said, "We have been paging you!!". Well we were both surprised! We had not heard anything over the general din in the airport. It turns out they had completed boarding and already rolled the stairs away from the plane! The ground staff talked to the captain and then they rolled up a set of stairs, opened the door to the plane, and let us on! The flight attendants said that they had never seen that happen before. I want to extend a heartfelt thank you to the crew at Delta for going the extra mile to make sure we made it on our flight."
Khuyết điểm: "There is nothing I didn't like about this flight!!"
Ưu: "Pilot kept us updated on the weather siuation."
Khuyết điểm: "I wish the Wi-Fi was free. It's very expensive. Beverage service on those carts is slow. It's time to update both those items."
Khuyết điểm: "My email read check into Aeromexico I could not check in the Aeromexico using my phone I was dropped off at the Aeromexico terminal after standing in line for half an hour I find I was in the wrong terminal I needed to be in a different terminal with Delta because Aeromexico even on my reservation read that does not fly to Tampa. I had to find a shuttle to another terminal the shuttlesare not marked it was very confusing"
Ưu: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Khuyết điểm: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."