Overall experience is good. Except that the one of the assistant ground attendant during my check in is quite annoying when i asked her only one question, something regading the boardong pass. She should be more helpful and accommodating not arrogant.
Ưu: "On time departure and earlier arrival of the airline Thumbs up for the pilot for smooth landing and take off Food is so delicious Stewardess are very respectful Will fly again with ANA"
Khuyết điểm: "None so far"
Khuyết điểm: "Mid night snack can be improved, it’s too small a portion."
Ưu: "Almost everything"
Khuyết điểm: "Slightly delayed"
Khuyết điểm: "My experience overall is fantastic"
Khuyết điểm: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Ưu: "Crew great but seating not so comfortable"
Khuyết điểm: "Better Seats"
Ưu: "Great customer experience is what look for in any service, ANA delivers this in abundance."
Khuyết điểm: "Less announcements to interrupt the entertainment."
Ưu: "ANA is nothing but amazing. Great customer service and pleasant ambiance."
Khuyết điểm: "Seat padding - seat was a bit firm"
Ưu: "Entertainment offerings were good."
Khuyết điểm: "I booked the flight thinking it was with ANA , it was on United which is a full step below in quality. My bad!"
Ưu: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Khuyết điểm: "They were very helpful in changing my seat to an aisle seat. The first meal was rather mediocre. The second one was good. The seats were spacious and comfortable and I did not feel claustrophobic."
Ưu: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Khuyết điểm: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Ưu: "The crew was fantastic and the food was very nice."
Khuyết điểm: "It really would have been nice to have a vegetarian option!"
Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Khuyết điểm: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
Ưu: "Great experience overall."
Ưu: "More movies choices is better and I had asked to get seat comfortable, yes the boarding crew staff made it. Thank you."
Khuyết điểm: "Movies and musics more variables from all over the world."
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!"
Ưu: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Khuyết điểm: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Ưu: "The airline offer a lot of food on the plane including Hagen Daz ice cream. The service was excellent, flight attendances were polite and always smile. The seat was very comfortable!"
Ưu: "The flight was extremely comfortable. Entertainment was 10 on a scale of 1 to 10."
Khuyết điểm: "Only one entrance into the plane. I was in the last row. Had to walk the length of the plane. Having a second entrance could rapidly reduce boarding time."
Ưu: "Food & Entertainment"
Ưu: "The crew are awesome. Flight is on time. The journey was comfortableand safe. No delays"
Ưu: "attendents were very friendly and very accommodating."
Ưu: "I feel like home"
Khuyết điểm: "The crew smail"
Ưu: "Seat was good and slept like a baby"
Khuyết điểm: "Nothing really, slept the whole way"
Ưu: "flight attendants excellent"
Khuyết điểm: "crew not able to understand English"
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "Good food Stewardesses polite Brought lots of water and juice during the flight"
Khuyết điểm: "Seat felt so narrow. Limited selection of movies."
Ưu: "The service was good. The seats were comfortable."
Khuyết điểm: "I missed the Thai crew. The crew was from Japan. No complaints about them."
Ưu: "I like the food, service, and punctuality."
Khuyết điểm: "Nothing I do not like"
Khuyết điểm: "N/a"
Khuyết điểm: "Delayed flight an hour and a half"
Ưu: "The attendant were so hospital..The flight is so smooth even when we landed it was a very good experience."
Khuyết điểm: "None"
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "The food was excellent and the flight attendants were courteous and thoughtful."
Khuyết điểm: "I slept through a meal."
Ưu: "Treated with respect and calmness."
Khuyết điểm: "The crew was very polite, the best that I have ever seen . I noticed this polite behavior in all Japanese service people in Japan too. Very gracious, It is in their culture. The only problem for me in such a long trip it was that the chairs couldn't move back for a more relaxed position, but overall it was very good ."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "The crew were very helpful and the food was amazing. Entertainment was also very good daughter loved it"
Khuyết điểm: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ưu: "ANA flight rarely have big problem, I just let myself relaxed."
Khuyết điểm: "I don't know, but I felt some cabin crew were a bit cold to me this time. I usually fly with my partner who has Gold status. When I'm with him crew come to greet us and very nice to us. I csn say it's unnaturally nice to us. This time I was on my own anf I felt I wasn't very welcomed. Ot could be my imagination though!"
Ưu: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Khuyết điểm: "Headset wasn't working propperly."
Q Suites much better than standard business class.
Only had fish option for food. I am allergic to fish and there was no veg option
The economy seats were ok in terms of comfort. Food was terrible and much worse than on prior trips on Qatar and other middle eastern airlines.
Boarding in Lahore is slow
Ưu: "Amazing crew i must give it to them... super hospitality."
Khuyết điểm: "for now non, may be later after much observations, other than that... it was excellent !!"
Ưu: "Waiting time was excellent. Boarding time incredible. People treated us in very good way. Good experience"
Khuyết điểm: "Honestly, this trip worked very fine. I do not have additional recommendations."
Khuyết điểm: "Flight was a little long!"
Khuyết điểm: "Food is served in heated plastic containers. I would request Qatar airways not heat the food in the plastic container."
Ưu: "The crew was unparalleled. Really. Attentive. Friendly."
Khuyết điểm: "Nothing could have been better beyond the signs at the gate."
Ưu: "The food and entertainment"
Khuyết điểm: "N/a"
Khuyết điểm: "Delayed by 1 hout"
Ưu: "Friendly crew and easy boarding"
Khuyết điểm: "None"
Ưu: "Great crew and food. Nice economy class."
Ưu: "Amazing crew. Great service in economy."
Khuyết điểm: "Lights did not work, so diner was guessing whats was in the tray"
Khuyết điểm: "Seat comfort"
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Ưu: "Great service from all staff ,"
Khuyết điểm: "Nothing"
Khuyết điểm: "Poor service, long layovers with not enough lounge space. Misguiding customer service"
Ưu: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Khuyết điểm: "Food and service and crew"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Khuyết điểm: "food"
Ưu: "The Qatar Airways price."
Khuyết điểm: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Ưu: "clean airline, modern airplanes, good food, friendly service"
Khuyết điểm: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Ưu: "I liked the open space not fully booked flight. Nice leg room and lots of choices of shows to watch"
Khuyết điểm: "Not quite enough space if I were sitting alone. Men pee on toilet seats"
Ưu: "Nothing at all"
Khuyết điểm: "Everything"
Ưu: "excellent services from top to bottom cabin crews.Salute to Hats off them."
Ưu: "Good service from cabin crew"
Khuyết điểm: "Seat is quite small compared to other flight"
Ưu: "A couple more inches leg room than most airlines was welcome, They airline and crew were very good and the Doha airport very nice."
Ưu: "Crew was exceptional and in-flight entertainment options superb. Meals were well apportioned and delicious."
Khuyết điểm: "Seats were a little narrow, especially the middle ones but to be expected when flying economy."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Over all service was excellent!"
Khuyết điểm: "Short transfer time made it a bit stressful"
Ưu: "One of the best flights in the past 5 years! 5 gold star service!"
Khuyết điểm: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Khuyết điểm: "Food"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "The trip was very pleasant as usual, being frequent flyer on Qatar airways since 2005, I can only tell that this is so far the best airline company. Great service. On time if not ahead Never lost a bag or got it delayed. Very diversified entertainment program Lovely staff Confortable and clean flights. And of course convenient price. Briefly, I love Qatar Airways and it is my first choice wherever I travel."
Khuyết điểm: "So far nothing."
Ưu: "Qatar airways 3 hrs short flight was spectacular at all levels"
Khuyết điểm: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Ưu: "Friendly crew"
Khuyết điểm: "Food and price of ticket"
Ưu: "Very friendly crew and efficient check-in service. Food was lovely."
Khuyết điểm: "Multiple problems with onboard entertainment re-setting itself."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "Long transit"
Manila to Dubai business class aircraft is too tight. Tv remote not directly connected. Difficult to maneuver from the seat. Need to go to screen to tap. Was looking for the health kit given everytime we take business class to Europe but no longer there. Food at lounge was mediocre. Crew was friendly and helpful. Flight was smooth.
Ưu: "Smooth flight, staff very attentive, lots of great new movies to watch from"
Khuyết điểm: "Staff kept reaching past me to shut my window without asking me first. Very rude."
Ưu: "plane is comfortable and business class bar is great"
Khuyết điểm: "Boarding was a mess and food is terrible"
Ưu: "Entertainment, punctuality, helpful crew"
Khuyết điểm: "Food"
Khuyết điểm: "The crew's attitude. It was pathetic."
Ưu: "Amazing crew!! Lots of entertainment options. Food decent. Better than on trip from Seattle to Dubai. Check in Bathrooms kept clean on long flight We were encouraged to walk around"
Khuyết điểm: "Boarding cumbersome We left Dubai late and arrived Seattle late. It was a little g flight already and the extra seat time of the delay was difficult."
Khuyết điểm: "— Better Seat assignments , —Boarding pass issuer must know well —how to take care — seat & boarding assignments , —Food with some standards (at least to match with other airlines , at least 3 choices) — On time food serve — Crew must care the requests/needs (at least to respond timely"
Khuyết điểm: "Two teenage passengers were in front of us, extremely disruptive and loud the entire flight and no one from the crew addressed it or asked them to keep the noise down. Also, we were forced to check our carry on bags bc they weighed at check in- though we had already checked in online, more than 7kg!"
Ưu: "Latam could not issue a boarding pass at Santiago. This led to long waiting at Brazilian immigration checkpoint. Not having a Visa kept me.from entering the immigration and security wont let me in without a boarding pass. security supervisor had to contact Emirates ground staff who escorted me."
Ưu: "In general, everything as expected, some crew members were even extra nice."
Khuyết điểm: "When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Ưu: "Entertainment system"
Khuyết điểm: "The food and the crew way of speaking to people"
Ưu: "The food was very good, the seat was comfortable, the entertainment was great."
Khuyết điểm: "Water could have been offered more frequently. I got a bit dehydrated."
Khuyết điểm: "They changed my pre reserved seat without telling me and I was by the bathroom. Super uncomfortable the entire flight."
Ưu: "Delayed my first flight and I missed all my connecting flights and put me on another flight 12 hrs late"
Khuyết điểm: "S"
Ưu: "Everything is really amazing about UAE, service, amenities, entertainment options, leg room."
Khuyết điểm: "Before the plan even took off for our 14+ hour flight I could tell the seat was uncomfortable, and it was going to be an issue. I don't know why this would be overlooked, as everything else was best in class, but it made for a fairly uncomfortable experience."
Ưu: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
Khuyết điểm: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
Ưu: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Ưu: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
Khuyết điểm: "The crew were so friendly"
Khuyết điểm: "Takeoff was a bit delayed, but the biggest problem is that we waited over an hour for our bags in Newark."
Ưu: "Wonderful service. Comfortable flight."
Khuyết điểm: "My TV wasn't working."
Khuyết điểm: "Movie selection terrible."
Ưu: "Comfort, service, food"
Khuyết điểm: "Nothing"
Khuyết điểm: "It was delayed for 8 hours!!!"
Khuyết điểm: "Bad smell - probably somebody had vomited on a previous flight"
Khuyết điểm: "Nothing"
Khuyết điểm: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
Ưu: "overall I was comfortable. My food was good."
Khuyết điểm: "Leg space too less. Cramped seats"
Khuyết điểm: "server told person asking to take away her tray that she did not have three hands"
Khuyết điểm: "I have to cancel on the counter because me and fianse donor have visa"
Ưu: "good food, empty seats for snoozing and very helpful flight crew."
Khuyết điểm: "Usually I have enjoyed the food but the food on the return flight was not palatable."
Ưu: "flight attendants, food, nighttime lights, seats, movies"
Khuyết điểm: "when the PA announcements came over the loud speaker, when i was listening to a movie, was extremely loud"
Ưu: "Normal checking process completed and waiting at gate early."
Khuyết điểm: "Flight initially was said to be 1 hour late and then it was cancelled altogether. There was no information about why and what are the next steps. People were just following blindly as the group moved, finally everyone was led out of the airport after immigration cancellation, then to baggage claim where we had to collect all checked in big bags and board a bus to take us to hotel . The hotel was good but getting there with the big bags for just a few hours and then the flight was scheduled for night (12 hrs later than original schedule) They could have just held the checked in baggage with them, or arranged an alternate aircraft to arrive sooner."
Ưu: "Excellent crew and entertainment"
Khuyết điểm: "Restrooms needed cleaning And Boarding were unorganized"
Ưu: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Khuyết điểm: "After traveling for 19 hours from Washington DC to Karachi, , They lost by luggage. They asked me to come and collect it after 6 hours. Went to the airport could see my luggage sitting in the trolley but still made me wait another 3 hours. NO COMPENSATION / NO APOLOGIZES Going back from Karachi to Washington DC, passenger besides me had a child in his lap throughout the flight. That passengers arm and legs were in my part of the seat throughout the flight. I could not sit or eat or relax. The child in the lap kept on touching me and the food I had on the tray as was unable to eat it. I weigh 165 but the seats are so small that one has to struggle. When back Dulles airport, had to weight for 1.5 hours for the bag to arrive @ thanks to big jumbo A380 aircraft. First class were priority. They checked in first, got their luggage first on a different belt, rest were treated like third class people. Never wasting my $ in this airline."
Khuyết điểm: "My baggage was ripped and the material inside was damaged. Never expected that from Emirates."
Khuyết điểm: "When I was boarding on my 14 hour flight from Dubai to the US, I was briefly informed by the Emirates boarding staff that my seat had been changed. I had specifically chosen my aisle seat because I like to stand often on long flights, so I was concerned that it had been changed. When I tried to get more information from the staff member, he dismissively said "Ma'am, this is a good seat" and handed me my ticket without even making eye contact. There was no apology or courtesy of any kind. I ended up with a window seat and I had to crawl over two other people throughout the 14 hour flight to use the restroom or stretch my legs. I expected more courtesy from the staff for this kind of inconvenience and will rethink my flight plans in the future to avoid Dubai."
Ưu: "The Captain spoke to us a few times and the crew were absolutely amazing. Best flight Ive ever been on."
Ưu: "Entertainment was top notch. Wasn't bored"
Khuyết điểm: "Food could be less processed / more drink service"
Ưu: "The crew were friendly."
Khuyết điểm: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Ưu: "The variety of movies available on ICE"
Khuyết điểm: "I hated the food. Emirates assumed everyone in Nigeria eats Eba which is absolutely wrong. The hostesses were not friendly as well."
Ưu: "All the services were excellent"
Ưu: "Comfortable seats not packed"
Khuyết điểm: "Nothing"
Over 3 hours of delay without any assistance from klm
Great flight Will go again!
Ưu: "Terrific hot breakfast in bus. class"
Khuyết điểm: "Window did not darken like the others."
Ưu: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Khuyết điểm: "Move the drapes a few more inches back."
Ưu: "Almost everything, especially the crew."
Khuyết điểm: "Don’t feel like anything should be better to be honest"
Ưu: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ưu: "KLM STAFF WERE VERY PROFESSIONAL"
Khuyết điểm: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Khuyết điểm: "Everything was OK"
Khuyết điểm: "Fix the damn KIOSKS at Vienna!"
Ưu: "Reasonable space in economy class seats"
Khuyết điểm: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Ưu: "Nice staff and no delay"
Khuyết điểm: "Instead of crisps maybe a bit of cheese or crackers"
Ưu: "The crew is really welcoming"
Khuyết điểm: "The seats are too narrow and a bit too hard"
Ưu: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Ưu: "Like the overall KLM experience"
Khuyết điểm: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Ưu: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Ưu: "The flight arrived a few minutes early."
Khuyết điểm: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Khuyết điểm: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ưu: "Nice people and good service"
Khuyết điểm: "Not much"
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "Friendly staff"
Khuyết điểm: "Leg room"
Ưu: "Staff very pleasant"
Khuyết điểm: "Evening snack was not the greatest breakfast was pretty food"
Ưu: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Khuyết điểm: "Nothing to say"
Ưu: "Good entertainment options. Nice flight attendants"
Khuyết điểm: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Ưu: "Great food"
Khuyết điểm: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ưu: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Khuyết điểm: "Can't think of anything."
Khuyết điểm: "Customer service"
Ưu: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Khuyết điểm: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Ưu: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Khuyết điểm: "there was no lounge close to our departure gate"
Khuyết điểm: "Bag was lost"
Ưu: "Very friendly staff"
Khuyết điểm: "Dutch sub titels would be nice."
Khuyết điểm: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Ưu: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Ưu: "Easy boarding, plenty of room"
Ưu: "Everything. Staff incredible."
Ưu: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Ưu: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Khuyết điểm: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Ưu: "Crew was friendly, and the food was better than the usual KLM fare."
Khuyết điểm: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Khuyết điểm: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Ưu: "Speed, crew, and reliablity."
Khuyết điểm: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Ưu: "The cabin crew were fantastic and funny"
Khuyết điểm: "Tiny seats"
Ưu: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Khuyết điểm: "55 minute delay was not welcome."
Ưu: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Khuyết điểm: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Ưu: "Crew was excellent"
Khuyết điểm: "Economy was very tight! Seats were uncomfortable"
Ưu: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Khuyết điểm: "Nothing"
Le repas est casiment vide
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Khuyết điểm: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Khuyết điểm: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Ưu: "The crew was terrific."
Khuyết điểm: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
Khuyết điểm: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Khuyết điểm: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Ưu: "The whole crew is so kind"
Khuyết điểm: "Delta made my whole first flying experience the best."
Khuyết điểm: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Ưu: "On time, no hassle."
Ưu: "Crew was very friendly. Food was excellent"
Ưu: "Crew was amazing. Service and food was good."
Khuyết điểm: "Random TSA check was not needed at the end when boarding."
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "Lost my luggage."
Khuyết điểm: "boarding wasn't good."
Ưu: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Ưu: "Intranet wifi meant I could watch entertainment on my iPad"
Khuyết điểm: "Seats are very uncomfortable"
Ưu: "DIY snack area"
Khuyết điểm: "Food and seating"
Ưu: "Didn’t like the sandwich offered"
Ưu: "Everything. crew friendly and food/drinks the best"
Khuyết điểm: "Nothing...all was wonderful"
Khuyết điểm: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Ưu: "Quick and efficient not lying more to say or critique."
Khuyết điểm: "Coffee and a bread roll as a snack??"
Ưu: "Good size plane. It didn’t end up being full so there was plenty of room to move around. Quick flight and easy."
Khuyết điểm: "Nothing to complain about."
Ưu: "Food was good. Crew nice and professional."
Khuyết điểm: "Landing was not so smooth."
Ưu: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Khuyết điểm: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Khuyết điểm: "Nothing"
Khuyết điểm: "I don’t know why they keep making boarding with stairs and bus."
Ưu: "Boarding for BUsiness class was fine. Seating was cramped."
Khuyết điểm: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."
Ưu: "Only the cabin crew was good."
Khuyết điểm: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Khuyết điểm: "They loosed our reserved seats, our luggage, food was awful, ground staff was disrespectful."
Ưu: "The airplane have great entertainment system. The cabin crew are very nice."
Khuyết điểm: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Ưu: "I didn’t actually liked the entertainment"
Khuyết điểm: "I just didn’t enjoy the entrainment."
Ưu: "Service was great, flight was on time and I really enjoyed everything"
Khuyết điểm: "Little turbulence but overall it comes as usual so it was worth the flight"
Ưu: "On time after latish start"
Khuyết điểm: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Ưu: "It es a good flight back"
Khuyết điểm: "Items missing on duty free purchases"
Ưu: "Option to upgrade seat which I didn't take but might for outbound red eye flight in future."
Khuyết điểm: "Faulty toilet meaning longer queues for the loo. Crew were a bit haphazard in serving food and my row was missed out for coffee after dinner."
Ưu: "Efficient on and off Staff polite and helpful"
Ưu: "On time departure and arrival"
Khuyết điểm: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Ưu: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
Khuyết điểm: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
Ưu: "Airplane staff were good"
Ưu: "The service and food were excellent plane was clean."
Khuyết điểm: "No entertainment system"
Ưu: "Nice Flight Attendants Good Food"
Khuyết điểm: "Flight was delayed by 1.5 hours"
Khuyết điểm: "Food and coffee were cold. Service on AF is getting worse."
Khuyết điểm: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
Ưu: "Spacing was ok"
Khuyết điểm: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Ưu: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
Khuyết điểm: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."