Maintenance issues delayed flight
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
Ưu: "Flight crew very friendly"
Khuyết điểm: "Can’t think of anything"
Ưu: "It was on time."
Khuyết điểm: "Seats were impossibly small. Family in front of us kept removing their face masks. Wife pulled hers down to take selfies every few minutes and husband consistently wore his below his nose. Flight attendant asked him once to pull it up and he did, only to pull it down again a few minutes later."
Ưu: "First of I would like to give a big THANK YOU to Parnel at JFK airport. He was such a big help. And his customer service was excellent."
Ưu: "everything....staff, atmosphere, food, services."
Khuyết điểm: "You were late per usual. I wouldn’t have a job if I operated like you. It would be nice if there was some accountability"
Ưu: "The flight and crew were very nice"
Khuyết điểm: "Delays"
Khuyết điểm: "The flight from Miami was delayed and the plane was very hot during the flight."
Ưu: "Boarding process was easy."
Khuyết điểm: "Different snack options."
Ưu: "flight took off exactly on time & arrived on time"
Ưu: "Awesome Customer Service"
Khuyết điểm: "Nothing"
Khuyết điểm: "My entertainment screen was not operating. Could not recline my seat."
Khuyết điểm: "Plane was old and dirty, would not recommend."
Khuyết điểm: "Nothing the flight was great and very fast."
Ưu: "Everything was great on the AA flight"
Ưu: "People were friendly"
Khuyết điểm: "Broke arm off wheelchair"
Ưu: "We were happy with the selection of movies, tv shows, and games. The food options were nice - and the amount of meals, drinks, and snacks were more than enough to get us through the long flight."
Khuyết điểm: "The seats were a little small and cramped, but no more so than any other airline."
Khuyết điểm: "My flight was delayed by 1.5h. On top of it, there was no inflight entertainment or snack available during the 3h long flight."
Ưu: "Flight was bumpy because of storms in the area but the crew did a great job of keeping it calm and making sure passengers were taken care of."
Khuyết điểm: "We sat on the tarmac when we landed for 20 mins for a reason not really made clear. The captain said that the alley was blocked but didn’t really keep us informed other wise."
Ưu: "Crew was good."
Khuyết điểm: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Ưu: "Most everything was great"
Khuyết điểm: "When you have an isle seat, it is very difficult to sleep when you get bumped by the flight attendants every time they pass you. Understanding that there is limited space, just giving feedback"
Khuyết điểm: "Had terrible seats with no reclines and near the bathroom. They charge extra for better seats, they should offer something in return for below average seats."
Ưu: "On time departure, early arrival. Comfortable journey. Our pilot was a woman! Go girl power!"
Khuyết điểm: "The WiFi did not work. You couldn’t download the American Airlines app. The crew forgot to give me my complimentary drink. After attempting for 10 minutes, Gave up."
Khuyết điểm: "Foods are so salty overall. No individual entertainment system available."
Khuyết điểm: "The fact that the flight was cancelled and I was unable to reschedule from this airport, resulting in an increased price of almost $1,000."
Ưu: "Arrived in Dallas early"
Khuyết điểm: "1. Flight crew stopped coach passengers in the middle of boarding to take drink orders from first class passengers. Very rude and unnecessary. 2. Flight crew allowed passengers to wait for the restroom next to the pilot access door. At least five times with single passengers waiting and once with two waiting. Crew said nothing. 3. Flight crew did not check seatbelts prior to takeoff in the forward section of coach. At least one seatbelt remained unsecured and one child had a backpack on his lap during takeoff. Very unprofessional crew. Credit card promotions over the PA system were very annoying and unintelligible."
Ưu: "Great staff, clean plane, comfy seat, easy boarding, unbeatable inflight entertainment."
Khuyết điểm: "no charging station"
Khuyết điểm: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Ưu: "On time. Crew was nice, too"
Ưu: "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
Khuyết điểm: "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."
Khuyết điểm: "The departure was delated more than 30 minutes and the arrival disembarking was to slow."
Ưu: "Love these Non-stop to Austin even though they are always full. Thanks for this luxury of non having to transfer in Dallas."
Khuyết điểm: "The down side is that these planes are smaller so we didn't have any entertainment and therefore no place to charge digital devices. There is however, wifi to purchase."
Ưu: "The gate agents did a good job of making sure the boarding process was organized, despite confusion with two Chicago-bound flights departing from the same gate in a short window. Delay was communicated far enough in advance that I didn't travel to the airport until it was necessary."
Khuyết điểm: "The flight was delayed 3 hours due to the incoming aircraft, but nobody at the gate or onboard offered any explanation or even acknowledged the delay. The aircraft did not handle turbulence well at all... one of roughest flights in recent memory despite avoiding weather. Wifi had weak signal (on a 70-person jet!) and the streaming entertainment did not work the entire time... it either did not load or I got an error message."
Khuyết điểm: "Cramped on flight after coming 1st class from Seattle."
Ưu: "On time departures and arrivals. This domestic first leg of the flight had fairly good leg room and seat width."
Khuyết điểm: "It was cancelled"
Khuyết điểm: "Small plane, 6 seats per row, no individual entertainment. Not comfortable for a 7 hour trip."
Ưu: "The crew was very helpful at each stop even though they weren't responsible for the disasters."
Khuyết điểm: "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
Ưu: "Flight was fine."
Khuyết điểm: "Diverted due to low weather and low fuel. Sat on the tarmac for almost two hours before we could get fuel and be on our way."
Khuyết điểm: "Everything"
Ưu: "Flight attendants made sure my family and I were comfortable"
Khuyết điểm: "Small leg room space"
Ưu: "My BA flight from Phoenix to Philidelphia to Dublin was cancelled.BA got me an alternate flight which was very satisfactory"
Khuyết điểm: "Pretzels too salty"
Khuyết điểm: "Service was great but seating was cramped and uncomfortable, entertainment system was massively out of date, and no power outlets were available. Nickel and diming for extra (proper?) legroom was not appreciated."
Ưu: "Touch screens on every seat was amazing! Made the flight go very fast! Wonderful movie selections."
Khuyết điểm: "No decent snacks offered"
Khuyết điểm: "Food was bad even for airline standards. Seats uncomfortable. There were 2 female crew members who seemed like they didn't want to be there or cared. Movie selection was limited with not many new releases. One of the worst international flights I've been on for a long time."
Ưu: "Great steward with fabulous sense of humor"
Khuyết điểm: "The Flight Attendant never gave me back my credit card."