The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
Khuyết điểm: "Food and entertainment"
Khuyết điểm: "Good news from others."
Khuyết điểm: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Khuyết điểm: "More water, more comfortable seats"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Food delicious! Flight attendants very attentive, helping with babies and really doing more than I’ve ever seen."
Khuyết điểm: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
Ưu: "My prayority was safely, then was accomplish."
Khuyết điểm: "Was accomplish, so I wanted to say thank you, for your services."
Ưu: "awesome service great seats"
Khuyết điểm: "30 some odd hours hotel didnt have shuttle"
Ưu: "I love Korean Air"
Khuyết điểm: "No complaints!"
Ưu: "Boarding services"
Khuyết điểm: "On-line cellphone app interface in mandarin version could be better."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Preference given for those requiring extra help boarding"
Khuyết điểm: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Ưu: "They were so courteous, polite, nice, very helpful and accommodating. Always have smiles on their faces and they’re not fake smiles, they’re genuine. They made me feel comfortable even in a small, tight seats."
Khuyết điểm: "Oh boy, the length of travel time. This trip was a spontaneous and a last minute decision. So as you can see, I couldn’t get a cheaper direct flight. End up with a stop over in S. Korea."
Ưu: "Friendly service"
Khuyết điểm: "Didn't dislike anything"
Ưu: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Khuyết điểm: "It was as good as it gets in Coach!"
Ưu: "Flight had to be cancelled because kayak/Korean air allowed us to purchase these tickets aware with the expiration date of Lauren Butz’s passport this would be an issue. Disgusting business practice."
Khuyết điểm: "See above. Kayak or Korean air should refund us the cost and some for the stress incurred on our honeymoon, the extra night stay in San Francisco and all the challenges incurred with little to no help from Korean Air on finding an APPROPRIATE resolution (they’re best offer was for us to buy two tickets for the same flight pattern 1 day later for an additional $1,500. THey wanted us to pay them more to get us there? After their shady business practices of willingly stealing money for our initial flight purchase for our honeymoon? Atrocious.)"
Ưu: "The blankets are nice and soft. Crew is really friendly and accommodating."
Khuyết điểm: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Ưu: "Same exception experience with the flight attendants, boarding was smooth, food is good and along with entertainment selection."
Khuyết điểm: "The plane aisle is a bit tight and cramp and it is hard to move around. The chair in economy is not very comfortable very sturdy lack of cushion and back support. Leg room is ok, not as roomy as the flight from SFO to South Korea. When we boarded there was a strong smell burning fumes from the A.C. (air condition) that trigger my asthma and landed in Cebu very ill with asthma and allergy."
Khuyết điểm: "Very tight seating"
Ưu: "Cleanliness and professional crew."
Khuyết điểm: "Food."
Ưu: "Crew team assist us from the moment we landed in Bangkok and help us to our connecting flight. it was an amazing job."
Khuyết điểm: "na"
Ưu: "Crew helpful"
Khuyết điểm: "Food tasteless"
Ưu: "Service was not bad, was clean and polite crew."
Khuyết điểm: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Ưu: "Food, service"
Khuyết điểm: "Nothing"
Ưu: "The flight attendants were extremely nice to everyone on the phone."
Ưu: "Everything was so good.food, service, crew, entertainments etc."
Ưu: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Khuyết điểm: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Ưu: "The food was good"
Khuyết điểm: "I was shocked there wasn't any wifi on board"
Ưu: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "A380 is great plane (this coming from a real Boeing enthusiast). Very Quiet! Coach had more leg room than I expected, especially for a non-US carrier. Good service and great inflight entertainment. The airline is not a US domestic carrier so flight staff might not understand every English word of a request but they try very hard. Most US carriers would not try as hard if I were speaking Korean! The whole world does not speak your language and remember that coach is coach for a reason $$$. Customs procedures are out of the control of carriers so comments about that."
Khuyết điểm: "No individual control for air vent and it was a bit warm for me but most people were comfortable."
Ưu: "It was very good and I am exciting to get back with Korean air too!"
Khuyết điểm: "too little leg room."
Khuyết điểm: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Ưu: "We had a short connection after a Korean Air Flight from Hanoi to Seoul before catching KE 085 to JFK. The time pressure was heightened because the first flight take off was delayed. There was an attendant waiting as we deplaned in Seoul who escorted us to the gate and assured us that the plane would wait for us. And miraculously, our baggage tagged for short connection, did make it with us to JFK!"
Khuyết điểm: "Would love more Movie and TV options"
Ưu: "Over all customer service."
Khuyết điểm: "Nothing."
Ưu: "Nice friendly staff"
Ưu: "The crew was very anxious or something, controlling for no reason."
Ưu: "Nice crew, food and service"
Ưu: "It was better than expected. A wide selection of in flight entertainment to help pass time. I'd give it a 5 if I were in first class."
Ưu: "Food was good but breakfast omelet was barely warm."
Khuyết điểm: "Need more room on such a long flight. Also, more movies and TV episodes."
Ưu: "The experience was good attendants are friendly and food was good we were fed snacks breakfast and dinner also free entertainment"
Ưu: "Great service, decent legroom in economy"
Khuyết điểm: "Language barrier was to be expected"
Ưu: "We were thrilled to be upgraded to business class for this long flight. Korean Air does it up proper., and I managed 5 hours of sleep en route. The food and cabin crew were excellent. It was tough to return to the economy class for our onward flight."
Ưu: "Entertainment and USB plugs at every seat. Headrests wrap around. Decent seats. Food OK. Had fish option but no veggie."
Khuyết điểm: "No veggie food option despite ordering special meal."
Khuyết điểm: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Ưu: "Foods was over expected. We thought to get only snacks and drink coz it was an hour flight. But they served fish meal."
Khuyết điểm: "Small room for resting our legs. So tight for foreigners. No entertaining on flight."
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
The check in process was long and could have been faster if more staff was available. The line of passengers was too long and there was no one to guide the line. The boarding process was a bit better. Although several announcements were made regarding mask wearing, it was not fully enforced on the flight. This left me feeling unsafe considering the ongoing Covid-19 pandemic and flu season.
Ưu: "Awesome crew and comfortable flight. Food was good also!"
Khuyết điểm: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Ưu: "The food and entertainment"
Ưu: "The crew was very attentive and professional"
Khuyết điểm: "Food wasn't great"
Ưu: "Crew was nice. Seat was broken for recliner."
Khuyết điểm: "Having parents with infants board with or after those needing assistance. It was an inconvenience having a fussy infant wait in a long line. We had bassinet seats so boarding first would not have slowed the seating process."
Ưu: "crew was amazing.. seat are comfortable"
Khuyết điểm: "if the food includes children meal ."
Ưu: "Nothing as such"
Khuyết điểm: "Was in 9D both USB power and touch screen not working ."
Ưu: "Crew was exceptional. QSuite very comfortable."
Khuyết điểm: "Seat comfort"
Khuyết điểm: "Need to improve wheel chair service at Doha."
Ưu: "Crew was friendly and seating arrangement was great traveling with 2 small children. Food was great and very tasty."
Khuyết điểm: "more leg room and headphones that worked."
Ưu: "Crew was good and helpful. Food was good. Seats were comfortable."
Khuyết điểm: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."
Ưu: "Houston check in counters need to be added."
Khuyết điểm: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Khuyết điểm: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"
Ưu: "Staff was reasonable"
Khuyết điểm: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Ưu: "great service from flight attendnants."
Khuyết điểm: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Ưu: "It arrived on Time."
Khuyết điểm: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Khuyết điểm: "Food wasn't good"
Ưu: "5 star service"
Khuyết điểm: "no wifi"
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "All around great airline. Comfortable for super long flights and completely accommodating."
Ưu: "see above"
Khuyết điểm: "see above"
Ưu: "It was comfortable flight with a friendly crew."
Ưu: "Stewards were great"
Khuyết điểm: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Ưu: "The Qatar Airways price."
Ưu: "The in flight service was great.. Crew was excellent."
Khuyết điểm: "Everythingv"
Ưu: "This was car better than most flights I've been on in the US. Lots of leg room excellent entertainment system good service and customer care."
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Khuyết điểm: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Ưu: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Khuyết điểm: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."
Ưu: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Ưu: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Ưu: "The crew was great, trully world class service"
Ưu: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Khuyết điểm: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Ưu: "The aircraft was perfect it self. The crew were nice"
Khuyết điểm: "They changed my chiled seat twice and they couldnt find a place for both of us togetger."
Ưu: "Qatar Airways is always impressing"
Khuyết điểm: "Nothing at all"
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Khuyết điểm: "One of the crew member took his food trolley over my food and did not even apologize.i found them rude"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "On time, comfortable, decent food"
Old flight, the chair doesnt recline completely. Rude crew.
Khuyết điểm: "Nothing"
Ưu: "Noce ride. Cabin crew was very friendly and helpful"
Khuyết điểm: "Not much. Maybe better food. We asked for low fat option. They served bread. If they knew food better they knew carbs equals fat. Overall it was a good flight"
Khuyết điểm: "Too much children ob the plain and they are crying"
Khuyết điểm: "Flew airbus 380 all the way and it was super comfortable!"
Ưu: "The stewardess were lovely."
Khuyết điểm: "The refreshments"
Khuyết điểm: "More what expected."
Ưu: "Very friendly crew, and great entertainment options."
Khuyết điểm: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
Khuyết điểm: "Food could be tastier. But, you can’t starve"
Khuyết điểm: "Nothing"
Ưu: "Overall a decent flight."
Khuyết điểm: "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
Khuyết điểm: "Nothing"
Ưu: "I did like the cleanliness ."
Khuyết điểm: "Crew was not friendly at all . Stewerdess did not smile at all .. only to their “favorite “ 2 or 3 passengers. I can’t believe I did not receive a hot tea on the way to Athens or the way back to Newark."
Ưu: "Easy check in and comfortable flight. The crew are very helpful."
Khuyết điểm: "Couldn't get my preferred isle seat or sit with my wife who was in a different row."
Ưu: "I liked the cooperation of the crew."
Khuyết điểm: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
Khuyết điểm: "there is a technical issue with the headset input and thus the entertainment system did not work."
Ưu: "Like the cabin crew... comfortable seat in the business class"
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Ưu: "Booked a window seat and luckily the middle seat wasn’t taken. I was able to fade in and out of sleep ... much needed!"
Khuyết điểm: "Wish I could afford to upgrade for a proper sleep!"
Khuyết điểm: "Nothing. Everything was awesome!"
Ưu: "Entertainment and the seats (leg room)"
Khuyết điểm: "Food is horrible. The option you want usually runs out and then you are at the mercy of the service crew to find one"
Ưu: "The food and beverage selection was great."
Khuyết điểm: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Ưu: "Good serevice"
Khuyết điểm: "food provided is not good. All western style most passengers are from Asia"
Khuyết điểm: "Being late and have 24 layover at Dubai . Am still at dubai"
Khuyết điểm: "Couldn't decline the chair and cause much neck pain"
Ưu: "Service, food, beverages and entertainment are good with Emirates. Also boarding procedures are good."
Khuyết điểm: "Seats in Emirates keep getting smaller"
Ưu: "Consistent service"
Khuyết điểm: "Toilets not very clean towards the end of the flight"
Ưu: "I recently booked a flight on Qatar first, to Ko Samui, Thailand. When I got on the plane, I asked the flight attendant to please be careful when he pushed the cart down the aisle because the last time I flew, the flight attendant smashed the cart into my elbow and drew blood. The flight attendant laughed at me, so I told him, calmly, that if it happened again, I would sue the airline. He didn't like that, and so for the next ten minutes he sent three different flight attendants over to ask me crazy questions like, "Do you have anything you would like to tell us?" I have no idea what this was about. Eventually, I was told to get off the plane, which ended up costing me over $1,500 in transportation, hotel, and new flight (on Emirates) fees. It was and still is a nightmare because my vacation has been ruined due to having no money. I'm a master's-degree-holding English teacher of 11 years with no history of ever having been asked to get off of a plane for any reason, and no, I was not drunk because while waiting for my luggage to be returned, had a conversation with three Boston airport police officers who did not arrest me or even understand why I had been kicked off of my flight. Nor did I speak a single profane word to the Qatar flight attendants or security, and of course, I did not use violence or resist when I was told to get off the plane. Unlike Qatar's staff, the Boston police officers were very polite and understanding. Emirates, on the other hand, was a completely different story. They were great. The staff was friendly, and when I was sleeping, they didn't send their staff over to harass me. I have flown on Emirates, Qatar, and Ethihad many times, and I truly don't understand why Qatar's staff have been instructed by their managers that it is okay to lose long-time customers and kick professional teachers off of their planes just because they think I wasn't perfectly sweet and nice to them all the time. I am an American, and in my country we have freedom of expression and speech, as long as that speech does not indicate violent intentions or use profanity or insults. Basically, I felt as though I was in a country with no rights to free speech at all. Presently I am having my lawyer work up legal documents for Qatar to get my money back and to reimburse me for travel and hotel expenses, as well as having to take two extra days off of work to reschedule my flight. I truly believe in the transparency of the travel industry through using comments like those I am making you readers aware of right now, and I assume you will benefit from this rhetorical question/advice: Emirates and Ethihad are sometimes a little more expensive than Qatar on certain flights, but is it really worth it to risk having Qatar take your money and make you miss your flight for no reason? Is it acceptable for an airline operating in the USA to deprive Americans of their right to express concern to the flight attendants on their plane?"
Ưu: "everything was very nice!"
Ưu: "It was a smooth and pleasant journey."
Khuyết điểm: "Menu options were somewhat limited"
Ưu: "Very comfortable and good service aboard plane."
Khuyết điểm: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Ưu: "Entertainment options, boarding process"
Khuyết điểm: "Food quality is still good but slightly below previous experiences"
Ưu: "Every thing looks perfect, but since Emirates want to go one step further, then they should cosider the feet rest"
Ưu: "I was surprised to receive a pair of socks, sleeping eye cover and toothbrush/toothpaste. Great courtesy and attention to detail by the flight crew."
Ưu: "Crew and the upgraded entertainment system. Especially, the nee touch screen and 3.5 mm support in the headphone jack."
Ưu: "The air conditioning worked properly"
Khuyết điểm: "You asked for a drink and they never return☹️"
Ưu: "On time Excellent environment"
Ưu: "Was a very average flight from Dubai to Kuwait nothing special."
Ưu: "Everything was great."
Ưu: "The boarding was good, I needed a wheelchair as I had a heel problem , this service was very well done, the staff were helpful and obliging on the flight"
Khuyết điểm: "The food was disgusting, I chose to have gluten free, the breakfast was the worse food I have ever eaten, the eggs were like rubber to eat, the fish was the same and the chips were grey and soggy with saturated stale oil, the bread roll was stale, as a result I didn't eat the breakfast and the main meal wasn't much better, I feel if the food was much more simple , fresh , and the fruit ripe instead of green , the meal would have been more appealing ."
Ưu: "The flight was clean and well maintained"
Khuyết điểm: "The flight was delayed by 1hr 30 so missed next flight and i had to buy a new ticket"
Khuyết điểm: "Could not get comfortable and (while it doesn't reflect on the airline) all the screaming children I could have done without"
Khuyết điểm: "Late boarding 20 mins"
Ưu: "The staff was amazing. Honestly much better than our other 3 emirates flights this trip. Those were ok but this crew went above and beyond. I was 20 weeks pregnant and they constantly checked on me, making sure I was comfortable, even offering some fruit to make sure my blood sugar was ok after noticing I couldnt stomach the regular meal."
Khuyết điểm: "More turbulence than usual... but they warned us about it and I know it was beyond their control. Also, the gate change in the airport was pretty rough, but that was more of a Dubai issue than Emirates. Still, it was a long way for a jetlagged pregnant woman to walk and there was no assistance available. Whenever we passed a transport car the driver was busy on their cell phone and uninterested in offering a ride."
Khuyết điểm: "Not the best cabin crew. Not friendly. Every service provided by them seemed like a unnecessary chore done rather than hospitality promised by the Emirates name."
Ưu: "My Emirates flight was great, superb and amazing. I recommend all traveling to Milan or any destination of Emirates to fly with them. The A380 is one of the greatest aircrafts I've taken. P"
Khuyết điểm: "The boarding in Italy was not the best but I made it home safe"
Ưu: "I liked the hospitality, politeness of the crew, comfort in the new double deck flight"
Khuyết điểm: "Food was not up to my expectations. Deserts were great but the main course was not properly cooked (chicken) and also tasteless."
Ưu: "Flight was comfortable, good food and entertainment"
Khuyết điểm: "Online check in didn't work on the first journey. Queue to check in was long. Also the blankets weren't provided but we had to request them. flight attendants were quite noisy at the back of the cabin( I had the last seat) so sleeping was difficult."
The service from kayak should have been better
You made me miss this flight, you are stranding us in Houston, 4 1/2 hours from Dallas.
Really enjoyed flying on Turkish Airlines. The flight was full but the seats were comfortable, the airplane modern and good entertainment. The food selection could be a little better but all in all the flight was very good.
Khuyết điểm: "Everything was great."
Ưu: "The crew was professional and very engaging"
Khuyết điểm: "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
Khuyết điểm: "1 hour delay due to weather"
Ưu: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Khuyết điểm: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Ưu: "Entertainment, and crew was nice"
Khuyết điểm: "Seats and food. I had a dietary restriction (no dairy). But instead of giving me poached chicken and boiled potatoes be more creative and put more flavour. It’s lactose free not flavour free"
Ưu: "the seats were more roomier than the flight to istanbul."
Khuyết điểm: "One of the other passengers was being difficult and irritating on the flight."
Ưu: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Khuyết điểm: "A little pricey."
Khuyết điểm: "A bit disorganized in the beginning, but much better later on"
Khuyết điểm: "Deplaning and boarding at Istanbul. There were no gangways. We were made to get into a bus in heavy rainfall. We were drenched by the time we got into the next plane."
Ưu: "Overall it was ok. I enjoyed the leg space."
Khuyết điểm: "I suppose it's just a matter of different manners"
Ưu: "Movie choices and food excellent. Great flight staff"
Khuyết điểm: "Movie controls not too responsive"
Ưu: "It was a short flight. Lemonade"
Ưu: "Great service"
Khuyết điểm: "No room"
Ưu: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Khuyết điểm: "N/A"
Ưu: "Generally efficient and comfortable."
Khuyết điểm: "Leg room seemed a bit tight and the food didn't seem fresh."
Ưu: "I liked nothing about my flight."
Khuyết điểm: "It was extremely hot on a 10-hour flight. Crew was not friendly, almost rude. Seat space was VERY tight."
Khuyết điểm: "The broke my baggage. I have been flying a lot lately and never had any issues until I flew with Turkish Airlines. They are incredibly unorganized, late, gave headphones just so I could watch a map since nothing else was being played for some reason, etc. I won't be flying them again."
Khuyết điểm: "Passport control"
Ưu: "Loved the service, food and airplane itself."
Khuyết điểm: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ưu: "Very organized and efficient."
Ưu: "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
Khuyết điểm: "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
Ưu: "I liked the pouches of goodies that were there - the slippers, toothbrush, and etc."
Ưu: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"
Ưu: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Khuyết điểm: "The boarding process was a bit unorganized and took a long time as a result."
Ưu: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Khuyết điểm: "No heads-up that we couldn't take tablets / laptops on next flight to the USA."
Ưu: "The crew members were all very helpful and went out of their way to make sure that everyone on board was attended to. The food was great too!"
Khuyết điểm: "Our flight left an hour behind schedule after a bit stressful of a boarding process."
Ưu: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Khuyết điểm: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all. Seats had lesser room."
Ưu: "Complimentary travel kit was a life saver."
Khuyết điểm: "I missed my first night of a booked hotel and activities, and I wasn't refunded for all of it."
Ưu: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Khuyết điểm: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"
Ưu: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Khuyết điểm: "no issues"
Ưu: "Excellent serice by airline crew nice food l like Tayip erdogan .end l like Turkiye and llike Turkish arlanes, Sincerely your Customer Cabir Senalan"
Ưu: "Wonderful experience"
Ưu: "Friendly, polite and very helpful staff. Clean aircraft.on time best customer service."
Khuyết điểm: "Nothing negative. Keep up good work!"
Ưu: "Boarding employees were so polit The flight was on time"
Khuyết điểm: "Entertainment were poor"
Ưu: "Crew is very friendly. The plan is very clean and designed well and fashioned. The entertainer movie is good but the not all the shows."
Khuyết điểm: "The air condition of the two planes I used was very bad. There is only one type of food for breakfast. There is no much more to watch besides movies; no sitcoms or decomntries found"
Ưu: "i love the movies"
Khuyết điểm: "The cabin crew was rude and disorganized"
Khuyết điểm: "I did not like the kind of airplain it is not like the plain it gose to uorp or usa. Please try to imrove and bring good airplain. I flyed from dammam and bahrain and the ace of the plain for differnte time it was not good."
Ưu: "Everything went very smoothly. Nothing to complain about."
Khuyết điểm: "I was not unhappy with any aspect of the flight."
Khuyết điểm: "Seat was broken. Did not recline. Boarding was a Zoo"
Ưu: "My suitcase was delayed, but I'd like to notice and appreciate efforts taken by Turkish airlines rep. at MIA to get it found and delivered in a timely manner. She also followed up asking if everything is fine with it. Thank you, guys!"
Khuyết điểm: "Rude young lady security officer in Istanbul airport, who forced me to start my laptop working like it's forbidden item to carry on. She talked with intonation like I did something wrong and she is thereto discover it. I believe better workplace for her would be to supervise some prisoners, not welcoming guests at international airports. All other officers (including other security control ones) were looking overwhelmed by work flow, but still polite and friendly."
Ưu: "crew was friendly, I slept through most of the trip."
Ưu: "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
Khuyết điểm: "Flight was very late departing, despite arriving on time. No excuse other than simply inefficiency. No drinks offered, during 45 min flight. No headphones given for entertainment."
Khuyết điểm: "Headphones or headphone plugs do not make good connection. Screen touch is hard to manage."
Khuyết điểm: "The air bus that we flew on from Rome to Istanbul was not as comfortable as the plane we were on for the leg from Istanbul to Chicago."
They have their funky mileage program that I could not figure out. The boarding instructions was very confusing. The coming and going are going through the same staircase. The staffs are also confused and gave wrong directions
Need a refresh on these planes
This trip was canceled by the airline and we have never been repaid or rescheduled despite many inquiries.
Khuyết điểm: "Good choices like non- Red Meat"
Khuyết điểm: "Excessive time to get ticketing in the beginning. Poor passenger handling and lack of caring by checking in and airport agents"
Ưu: "Great crew. Old plane. Late arrival. Great food."
Khuyết điểm: "Business class seats are old."
Khuyết điểm: "Too cold on the plane, air is very dry, seats are very uncomfortable. The seats are hard. No cushion. No foot rest. Cup holders don’t work properly and my drinks tilt and spill. Bathrooms are dirty. Not baby friendly. Food is poor quality. I didn’t get a drink during my meal. I had to flag a flight attendant down to get juice."
Ưu: "On time"
Khuyết điểm: "Boarding, crew, food"
Khuyết điểm: "Flight was delayed and was not able to catch up my cebu flight. I was accommodated in a flight about 5 hrs after my original mla ceb flight and was not allowed access to PAL lounge as I was told I only have an economy flight. Very frustrated considering I flew as a PWD."
Ưu: "I liked that it was comfortable and they had good movies."
Khuyết điểm: "The food can be a little better"
Ưu: "The PAL Pilot and Cabin crew was very attentive and friendly. they showed professionalism to every passengers they have encountered. They were very attentive to the needs of each passenger due to 3 hrs delayed arrival. The food taste really good (Strawberry shortcake + chicken penne with red sauce). The plane is well cleaned."
Khuyết điểm: "I have experienced 1 hr delay departure + 3 hours waiting inside the plane to land, but it was because of uncontrolled situation (force majuere). but despite of the delay, for me PAL served its finest world class service."
Ưu: "Crew very helpful and gave extra care."
Khuyết điểm: "Soup was too salty."
Ưu: "Good Crew"
Khuyết điểm: "Lower their fare"
Ưu: "The crew was very nice and the plane was clean."
Khuyết điểm: "The seats were too close to the seats in front of us. Everyone’s knees were pressed against the seat back in front of us. Another two inches would have made it more comfortable. I was disappointed that there were no personal screens for movies on theis plane."
Khuyết điểm: "Delayed for 2.5 hours."
Ưu: "The crew was very nice, and the movie selection was good."
Khuyết điểm: "We had to wait for additional passengers after boarding and then again after they came in to take off, so waited an additional 2 hours on the plane (it really adds up on 12+ hour flights). Communication about he delay was mediocre, and the website did not have updated flight info for pickup."
Khuyết điểm: "Stellar service from check-in especially cabin staff was on point. Thank you PAL"
Ưu: "Helpful staffs"
Khuyết điểm: "Flight delayed."
Ưu: "Boarding and deboarding seem to be so much faster in Asia based airlines than US."
Khuyết điểm: "Need more frequent beverage services. Also, we paid for more leg room, but it was still claustrophobic."
Ưu: "Crew male"
Khuyết điểm: "Should be ontime"
Ưu: "Crew was fine, FOOD HORRIBLE, NO BLANKETS NO ENTERTAINMENT SYSTEM, AND WE WERE 70 MIN LATE AGAIN"
Khuyết điểm: "They are never ontime, over 100 flights in 2 yrs with them and 85 % of time they are delayed and very late, usually 45 min up to 90 min i've flown 245 flights in 3 yrs, the 2nd worst airline I have to deal with,"
Khuyết điểm: "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
Ưu: "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
Khuyết điểm: "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
Ưu: "The plane we use airbus 321"
Khuyết điểm: "None so far so good , the only downside was we use stair in manila airport not the bridge which is connected to the airport building"
Ưu: "Cheap biz flight from ruh to mnl, non stop service"
Khuyết điểm: "If ur in economy and westerner, seats are tiny. I went biz class and seats are old, food just ok, stewardesses just ok. Movies are Vina iPad mini and the headphones are the old foam style and you can’t hear the movie well. If u want to be pampered with champagne, great food, etc., go elsewhere. If u just want to get from point a to point b, this is the airline for you"
Khuyết điểm: ":)"
Ưu: "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
Ưu: "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
Khuyết điểm: "Delayed flight, late take off. Chicken nuggets I had we're bland."
Ưu: "The staff was friendly."
Khuyết điểm: "The airplane was over booked, there was not enough food for everyone, the food was stale and expired, the bathrooms exuded a stench to which you had to endure throughout the entore flight, there was not enough crew so requesting things took very long and we had turbulence for 90% of the flight, on a flight that was 11 hours long."
Ưu: "The boarding, crew & food."
Khuyết điểm: "Comfort: Not enough leg room. Entertainment: None . Only a magazine to browse through. Investment in TV screens & inflight movies etc. would aid greatly!"
Ưu: "All normal once we finally got to go..."
Khuyết điểm: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Khuyết điểm: "seats is too tight/noarow"
Ưu: "The cabin crew were great and immediately responded when I pressed the FA button on the remote. The flight itself was relatively smooth and on time."
Khuyết điểm: "The myPAL app again would not connect to the plane’s wifi although I was able to use the free 30-minute internet service. The seats are pretty hard and I used the pillow for more cushion."
Ưu: "They have the friendliest flight crew I've ever seen."
Khuyết điểm: "There was too much leg room. I'm not used to that."
Ưu: "Flights were on time! Food was good. Service was great!"
Ưu: "Flight from SFO to Manila was fine. On time without delay. Once we landed in Manila, our connecting flight was delayed. We were stuck at Manila international airport and not allowed to leave after coming through immigration! 8 hours in a terrible airport with no proper restaurant or bar! Only snack and coffee shops. Would have been nice to know ahead of time so that we could have at least gone into town."
Khuyết điểm: "8 hour delay Being stuck at airport unable to leave Lack of a sit down restaurant or bar"
Ưu: "staff were really nice. the lounge kinda sucks but at least it exists."
Khuyết điểm: "no wifi, connection in manila airport. manila airport is the worst experience in the world. limited wifi to 2 hours. one of the staff in the lounge kept touching me and making weird eye and lip guestures at me and felt really uncomfortable. i complained to the ground staff."
Khuyết điểm: "flight canceled"
Ưu: "I could really feel the heart of the Filipino"
Khuyết điểm: "I missed it because of the first flight delay"
Ưu: "Friendly crew."
Khuyết điểm: "Turbulent flight. Small washrooms."
Khuyết điểm: "Why do we have to buy water? It's just water!"
Ưu: "Crew was very polite and helpful. Food was enjoyable."
Khuyết điểm: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."