Ưu: "Food and crew"
Khuyết điểm: "Choice of movies. And documentaries Incessant publicity on board. As if we didn’t know VietnamAirlines"
Ưu: "crew were friendly and professional, food was not too bad for aeroplane food."
Khuyết điểm: "In-flight entertainment"
Khuyết điểm: "Slow check-in not very comfortable seats and food was awful."
Ưu: "The crew was very nice."
Khuyết điểm: "There were passengers clapping through the whole flight."
Ưu: "No turbulence"
Khuyết điểm: "Never wake up passengers for your terrible food"
Ưu: "boarding time is on time dinner have 2 choices"
Khuyết điểm: "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
Ưu: "Business Class flight was a smooth ride from Vietnam to Thailand."
Khuyết điểm: "N/A"
Khuyết điểm: "Nil"
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Comfortable seats"
Khuyết điểm: "No vegeterian meal (all options include meat); the staff spoke English poorly; no media system; pretty old airplane"
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "The team in international flight are less stress. More smiling and more organized"
Khuyết điểm: "No entertainment for 1.30h flight"
Ưu: "Was able to buy last minute at airport. food and drinks are fine"
Khuyết điểm: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Khuyết điểm: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Ưu: "I arrived on time."
Khuyết điểm: "The food was horrid and the entertainment system was sub mediocre at st best."
Ưu: "The flight attendants are friendly"
Khuyết điểm: "The food is a bit “pedestrian”"
Ưu: "The food was pretty good and the check-in process was also fairly smooth."
Khuyết điểm: "Armrest on my husband’s seat was broken and fell off twice during the flight. He cut his arm on it the first time this happened. The flight was pretty bumpy, but the weather wasn’t great. The landing was a bit of a roller coaster, too!"
Khuyết điểm: "The plane was late in boarding, and even later in arrival. We were given no explanation, only an apology. And it turns out worse, because apparently we had been shifted to a plane that was going to continue into Laos, so the plane came in at the International Arrivals Section and we had to take a bus from there to get our luggage in the Domestic Arrivals Hall. Making it all even later. No food offered for this quite expensive flight, only water, and no entertainment either."
Ưu: "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
Khuyết điểm: "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
Ưu: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Khuyết điểm: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Ưu: "In-flight meals for the Asian routes were nice."
Khuyết điểm: "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
Ưu: "late flight from sg,will usually depart on time"
Khuyết điểm: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Khuyết điểm: "Change without prior notice"
Ưu: "Every thing"
Khuyết điểm: "Nil by"
Khuyết điểm: "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
Ưu: "I choose this flight because of late departure time"
Khuyết điểm: "no entertainment. no wifi."
Ưu: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Khuyết điểm: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Ưu: "Food served inflight was excellent, new airplane, and comfortable legroom"
Khuyết điểm: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Khuyết điểm: "They charged for overweight luggage; Vietnam was the only country to do this."
Ưu: "Food: good recipes, shoved out hot"
Khuyết điểm: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Ưu: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Khuyết điểm: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Khuyết điểm: "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
Ưu: "Took off on time."
Khuyết điểm: "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
Ưu: "Food was nice and plane was clean and not too crowded."
Khuyết điểm: "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
Ưu: "On time, smooth flight"
Khuyết điểm: "seats seem "cheap" plastic. They crackle as you move in them and don't seem to be a very high quality."
Khuyết điểm: "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
Ưu: "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
Khuyết điểm: "Nothing to dislike about this flight"
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "excellent ,no complaints. Good flight all around."
Ưu: "No problems. As usual a friendly crew very efficient."
Khuyết điểm: "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."
Ưu: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Khuyết điểm: "For a short hop I have nothing to suggest. Perfect"
Khuyết điểm: "Less friendly flight attendant Never serve coffee due to bad weather every time ???"
It was a very disappointing result. I couldn't automatically board the plane on the phone at all. I went to the counter the first time, and the person at the counter told me that I couldn't board the plane! Very unsatisfactory and a waste of our time now I would like to refund my ticket!!!! Very irresponsible!!
Ưu: "Aero bridge availability"
Khuyết điểm: "Choice to meals like McD mix and match. Can choose other combination of same value"
Ưu: "Quick and easy boarding and very friendly crew"
Khuyết điểm: "Nothing really. For a no-frills flight, it was a great value"
Ưu: "Smooth boarding"
Khuyết điểm: "Leg room"
Khuyết điểm: "The AC created so much smoke that I couldn’t see the stewardess during the safety instructions"
Ưu: "Smooth check in"
Khuyết điểm: "That the in-flight wifi really is free instead of making the passengers to pay"
Ưu: "The boarding was fast."
Khuyết điểm: "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
Ưu: "correct priority of boarding respected luggage handling very fast"
Khuyết điểm: "quality of food"
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Ưu: "Very understanding and helpful flight crew"
Khuyết điểm: "Such a poor on time record"
Ưu: "Delayed 2 time"
Khuyết điểm: "Everything"
Khuyết điểm: "Notification of delayed flight wrong."
Khuyết điểm: "Flight delayed 2hrs"
Ưu: "Assistance in check in"
Khuyết điểm: "After early boarding still wait like 30 min plus seating in plane"
Ưu: "On time and very friendly helpful staff. Especially ground crew"
Ưu: "we arrived almost half hour ahead of schedule"
Khuyết điểm: "No free entertainment and did not eat on flight"
Ưu: "This is now our airline of choice between KL and Singapore and the next time we fly to Australia we will try flying with Air Asia. It was a very short flight so entertainment was not provided, and we were perfectly happy with that. Very reasonable fare. All staff were charming and very helpful. Highly recommend."
Ưu: "Good flight"
Khuyết điểm: "They don’t even offer water or drinks"
Khuyết điểm: "All ok"
Ưu: "Efficient boarding....took off early in both directions!"
Khuyết điểm: "Aircraft arrived slightly late"
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Khuyết điểm: "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
Khuyết điểm: "constant flight delays"
Ưu: "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
Khuyết điểm: "Luggage scheme."
Khuyết điểm: "Late flight, not enough announcements"
Ưu: "Staff very helpful and knowledgeable... enjoyed my flight! Thank you so much!"
Khuyết điểm: "Nothing...everything was perfect!"
Ưu: "Quick easy and simple. Staff were very friendly."
Ưu: "The cabin crews were friendly and helpful."
Khuyết điểm: "Both flights that I boarded got delayed but no assurance or informed by staffs on what time it might take to arrived."
Khuyết điểm: "Late. As always."
Ưu: "Great boarding arrangement for back seat passengers to board first and follow up with front seat passengers."
Khuyết điểm: "Cabin crew totally forget their priority task which is to Ensure the comfort of passenger. Instead everyone is so focus on retail as well as F&B add on sales."
Khuyết điểm: "Flight was delayed."
Khuyết điểm: "The delays......"
Ưu: "Low cost"
Khuyết điểm: "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
Ưu: "Arriving safe"
Khuyết điểm: "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
Khuyết điểm: "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
Ưu: "There was nothing to like. Literally!"
Khuyết điểm: "Delayed for more than 9 hours, which ruined a complete day of my trip. When inquired from local office, they were clueless and was really rude. We could not do the web checking as there was a error in the site and we ended up paying more than 3 times what we were supposed to pay for baggage."
Ưu: "Overall not bad the flight left on time and was a good flight."
Khuyết điểm: "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
Ưu: "Flights were on time."
Khuyết điểm: "All food and drinks were sold at additional cost, not even small snacks or water included in the price of the flight ticket."
Ưu: "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
Khuyết điểm: "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
Ưu: "Clean plane"
Khuyết điểm: "Charged for everything . We paid $1.50 USD for a small cup of tea."
Khuyết điểm: "Seat too close no lrg room."
They tried to charge me $850 US. For 1 extra bag. After complaint that amount is crazy. They brought the manager over who then told me to bring him $450 in cash and they would accept it Big Scam. After going to the bank machine in the airport and getting the money. The manger put the money in his pocket and took my bag I couldn’t do much because i was about to miss my flight STAY AWAY. From this airline They have some inside scam going on with their employees STAY AWAY. Don’t become a victim like I did
Khuyết điểm: "No delays"
Khuyết điểm: "Everything"
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Flight was short"
Khuyết điểm: "Seats are very tight if you are over 5’6"
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
Khuyết điểm: "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
Ưu: "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
Khuyết điểm: "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Quick boarding"
Khuyết điểm: "Overpriced drinks and snacks"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Khuyết điểm: "I am not sure why they were delayed."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "It was a good flight"
Khuyết điểm: "The long delay......"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move."
Khuyết điểm: "As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "great check in staff fast boarding comfortable temperature in cabin very good crew"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight was delayed for over 30 mins."
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Singapore to Hanoi flight."
Khuyết điểm: "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
Khuyết điểm: "We were given just one very small water about 150ml and told we have to pay if we need more water. Restriction on providing drinking water in Business class seems unfair. Please reconsider"
Ưu: "i did not see any entertainment."
Khuyết điểm: "The process to check and pay for a bag at the airport was ridiculous. We waited in line to check the bag, found out that since we hadn't paid for it ahead of time, we could get the bag checked but would need to go stand in a new line to pay for it and could not have the bag tag until this was done. Then the new line only had one agent working all of the people who needed to pay for their bags. When we got to the front, we were asked to pay the bag fee with a credit card and the processing fee in cash. Since we were only connecting in Singapore, of course we did not have cash. She could not process the charge, walked us over to a new desk and a new line where they processed the bag charge without the cash fee (how this wasn't done initially, I have no idea) and finally, we were finished with the check in process an hour later."
Khuyết điểm: "Temperature in cabin too warm on outgoing flight"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Khuyết điểm: "It was moving a lot!!! :\"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Khuyết điểm: "Confort"
Ưu: "Flight to Manila from Singapore was an easy 3 hour flight. There were no delays and the aircraft was clean."
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Ưu: "Crew was cordial, helpful and patient."
Khuyết điểm: "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "On time. Service on board simple. Crews are friendly"
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Khuyết điểm: "Nothing really"
Ưu: "Very disappointed with overall experience. Booked on Kayak, received confirmation but then when I got to the counter to checkin my booking was cancelled and Kayak wouldnt do anything about it. Referred me to airline and basically "not their problem""
Khuyết điểm: "Kayak could have assisted with problems."
Ưu: "Seats very uncomfortable"
Khuyết điểm: "Allow enough time between flights first of all. I almost missed my flight from Jakarta to Bali. It took me 20 hours. It was an absolute nightmare from beginning to end in every aspect of the word nightmare. Never again."
Khuyết điểm: "It's a budget airline so you get what you pay for. Only a 1hr plus flight so it's OK. The crew were all pleasant and professional."
Ưu: "Plane was boarded quickly and left on time."
Khuyết điểm: "More comfortable seats."
Ưu: "void babi"
Khuyết điểm: "void babi"
Khuyết điểm: "Their website doesn't work. Always fails when trying to charge my credit card. Support is impossible to reach. Useless, just booked on Scoot instead."
Khuyết điểm: "The night before the flight, I tried to add more to my baggage allowance and the website would not take my credit card (I was within the correct time frame to add the extra baggage). When I explained this to them, they did nothing. The additional cost of 9 kg of baggage doubled the price of my flight. Never again. There are lots of other choices out there and I will choose something else. May karma bite them in the butt."
Ưu: "Everything was generally fine"
Khuyết điểm: "They wouldn’t allow me to check in and couldn’t explain why at SIN airport. Later the lady at the airport info desk clarified it was because of possible volcanic activity in Bali. Seems like the people at jet star might of known this instead of assuming their system was broken?"
Khuyết điểm: "The staffs are very rude and not helpful at all. They cancelled my flight just because i did not book the flight out of philippines and had to wait in the airport for 5 hours to get my baggae after they cancelled my flight. Very very dissapointing."
Ưu: "Crew was friendly and smiling throughout the trip."
Khuyết điểm: "The flight was delayed for one hour because the plane arrived late, but there was no notice about it, or any type of announcement about the delay"
Ưu: "750pm flight. Hope they add mor late night flight."
Khuyết điểm: "I dont have checkin luggage. Web checkin did not give me straight to gate boarding even on FasT booth. Old system allows me straight to gate."
Ưu: "Nothing. No food no entertainment no good service. Nothing good at all and they also take alot money for there mistake"
Khuyết điểm: "Horrible experience. Never again"
Ưu: "The only positive of the flight, was that they accidentally gave me exit row seating."
Khuyết điểm: "I didn't like that I paid almost $100 on bag fees for one basically empty check bag. They do not offer anything to drink on the flight at all. Not even the un-bottled water. If you want anything to drink you have to pay them for it. The entire flight all they did was try to pedal their over priced junk. The best part of the experience was getting off the plane and knowing that I won't ever fly with them again."
Ưu: "Low price, aisle seat"
Khuyết điểm: "crowded seating"
Khuyết điểm: "At least offer your customers some water wow"
Ưu: "Crew are ok."
Khuyết điểm: "No entertainment at all on a 4 hour flight. At least some funny clips or comedy would be suffice. A complimentary drink and some snacks would do too. Price is very deceiving. Luggage price should be included in the price. You book your flights unknowingly that you have to pay for a seat and luggage. leg space is very confined for a 6foot person. Would not recommend this."
Khuyết điểm: "My girlfriend and I purchased tickets on Kayak to Malaysia. The price seemed decent and we got the hours we wanted...there was no option to add baggage when I was booking the ticket so I assumed the baggage was included (like on many international flights.) When we got to the airport, our flight was over two hours delayed...We wanted to switch to another flight instead because we had a whole day planned, but they said because it was through a third-party we were not able to do that and there was no way to contact kayak directly. So we were forced to wait and when we went to go check in our luggage they tried to charge us $60 for 15 kg and $20 for every additional kilogram. They said it was too late to get the online price (which was half of that amount) My luggage was 25 kg which amounted to an additional $200 which ended up costing MORE than my round trip flight. Jetstar is the worst airline I have ever flown. I emailed kayak for a refund or some customer support after the nightmare we dealt with ON New Year’s Day and still have yet to hear back about this matter. Going back to solely booking airlines directly or through Expedia because at least you can get in touch with them when things go wrong."
Khuyết điểm: "No complimentary drinks on flight. Not even water. $4 for bottled water."
Ưu: "Getting off the plane."
Khuyết điểm: "Can't believe I paid $4 for a bottle of water after buying a ticket, paying extra for checked bags, and had to sit on the tarmac for 45 minutes waiting to take off."
Ưu: "There are several flights to choose from"
Khuyết điểm: "Just don't make the mistake of booking a flight you don't want because you can hardly change it without paying a fee. In my case it's like buying another ticket. Better to buy ticket direct from airlines. Change is allowed within 24 hours without extra charge."
Ưu: "The airline was very cold."
Khuyết điểm: "I was frozen for 3.5 hours of flight."
Ưu: "I used Jet Star for the first time. Everything went smooth and easy from booking to onboard. It was easier than what I thought and made my trip very casual."
Khuyết điểm: "Easy to get onboard"
Ưu: "On time"
Khuyết điểm: "No food or drink offered on flight"
Khuyết điểm: "Just a glass of water would be so nice....but how can you lock someone in a metal tube for 2 hours or more and not give them a glass of water if needed....and to have to pay such a big price for a bottle of water is cruel.....we are talking water!!"
Ưu: "I had to postpone my flight and I couldn't make it so I canceled my flight and I didn't get the money back."
Khuyết điểm: "Sneaky baggage fees. Low allowed baggage weights. Charged for in flight soda."
Khuyết điểm: "Delayed, but did give updates as to why. ALSO DIRTY, tray table smeared with food sauces."
Ưu: "Nothing to like about this Airline."
Khuyết điểm: "Baggage rates are a scam! No clear statement to "pre-book" baggage! Paid tripple there rates because booked bags at the gate, like normal people do! Was then treated terribly!"
Khuyết điểm: "I heard bag fees were high, but so much worse than I expected. The baggage fees for my wife and I cost more than the flight, almost $300 USD. Will NEVER fly Jetstar again."
Khuyết điểm: "I did not like the fact jetstar did not includ checked baggage for an international flight. i ended up having to pay about 55usd more. moreover no food no drink. i will never fly international with them again. after all i could of flew with some of the best airlines for the price i ended up paying. *got stuck in singapore airport for 10 hours *flight was super cold so a person would have to spend extra money on the comfort kit"
Ưu: "The initial price tag"
Khuyết điểm: "Hidden fees for assigned seat, bags weighing more than 7kg, boarding the flight from the back to front."
Khuyết điểm: "Crew was more in the way during boarding than they were helpful."
Khuyết điểm: "Delayed flights"
Ưu: "It was cheap."
Khuyết điểm: "Even with online check in you still have to do to the check in counter to show your passport. The wait was 20 mins! The space between seats is SO SMALL. I am only 170cm but my knees were up against the seat in front of me. And they are so narrow even the average size woman next to me kept elbowing me."
Ưu: "On time, great cabin crew and clean aircraft. Smooth flight."
Khuyết điểm: "Checkin at the SIN airport is dysfunctional. Especially for the hub city of Singapore. Go various places and to pay for a bag the only had one person at the service desk. There was a long line of people going to various places with various issues and they only staffed the service desk with one person. Consitently that person has always been rude and non emotional. JetStar either needs to replace those staff are double if not triple the help at the service desk."
Ưu: "Price. Punctual."
Khuyết điểm: "No frills."
Khuyết điểm: "I tried to book luggage online but it didn't let me do it. I ended up having to shelve out more money at the airport. It is hilarious that the luggage cost more than the airline tickets. The airline staff at the counter laughed and asked me why didn't I do it online? Well I tried and I kept on crashing on their website."
Khuyết điểm: "I booked a flight from SG to TLV via BKK. Jet star was my first flight. the confirmation mail had one booking number that wasnt JetStar. i coulnt use online check-in."
Khuyết điểm: "Very expensive baggage fees. We paid over $80 for two small bags that were too heavy to carry on. This is not advertised well at all. Nothing is included. You literally have to pay $3 for a cup of water on the flight. No peanuts, no juice, no water, no bags included. I'm surprised the toilets didn't cost something."
Khuyết điểm: "Late departure"
Ưu: "Boarding was relatively simple, and on time."
Khuyết điểm: "Even though I paid for both tickets at the same time, using the same card (the tickets were bought together) my assigned seats were NOT sitting together. When I approached the JetStar staff about this, they told me the flight was full and nothing could be done. When I asked again they told me there was no way to move my seats together for this flight. I (personally) asked other people on the flight to move, and everything ended up being OK. However this was not due to JetStar staff at all. All in all, I guess I got what I paid for: I bought a cheap flight and I got bad service. Kind of expected with a budget carrier like Jetstar ."
Khuyết điểm: "Seat too cramp! Hahahaha Overall is still great!"
Ưu: "Had to pay $60 to check luggage after they said it was fine and when left the counter going to gate someone stopped me and made me return to the counter and pay. Very inconvenient to be told everything is fine then someone stopped you to return and pay looking like you did something wrong...very unattractive and would not fly this airline again."
Khuyết điểm: "Would rather pay more for a good airline who will be ok with my cabin luggage than for a less inexpensive airline who makes me feel like a criminal and have to pay extra for luggage."
Khuyết điểm: "everthing"
Ưu: "While staff was courteous and helpful Jetstar's policies and business model lack a lot to be desired. The extra security check to rid folks of water and such sold onboard was BS. Not to mention the checked baggage charge. Will finish up this trip but never use Jetstar again."
Khuyết điểm: "Baggage charge for checked bags Charges for beverages and snacks Minimal leg room"
Khuyết điểm: "They doubled my flight cost with one checked bag, served no complimentary food or drink, and couldn't speak English. They also didn't give me an immigration form which delayed me and caused problems at the airport. Chairs uncomfortable, overhead announcements unintelligible, no entertainment available whatsoever even if you're willing to pay, pretty bad overall."
Ưu: "Boarding was awful as many people ignored the announcements and mobbed the gate. The crew needs to handle them better by telling them to get in line. I understand it's a part of Chinese and Indian culture to just shove and push your way in, but this wasn't either of those countries. The crew needs to make the passengers follow instructions and act more civilized"
Ground crew clueless, delayed flight gate change without communication. Horrible experience. Will not fly Vietjet again.
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No, comment Me and my family at the boarding gate more than 30 min early but the flight delayed and they still leave without us.
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Flight was delayed - be on time"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "should be on time"
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Ưu: "Plane was clean and boarding was efficient. Good value. Flight was on time."
Khuyết điểm: "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
Khuyết điểm: "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
Ưu: "Was on time and cheap."
Khuyết điểm: "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "Provide 30kg of luggage allowance and at least a clear method for prepurchasing luggage allowance in your website"
Khuyết điểm: "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Ưu: "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
Khuyết điểm: "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Ưu: "Not much"
Khuyết điểm: "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Ưu: "Staff onboard friendly"
Khuyết điểm: "Flight check very slow"
Ưu: "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
Khuyết điểm: "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Khuyết điểm: "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."