The Korean Air flight left on time from Washington and the service on the flight was adequate but nothing special. The Jin Air flight for my second leg from Seoul to Bangkok was very much subpar. There was very little meal service and no entertainment whatsoever for a 5 1/2 hour flight. I didn’t read the fine print careful enough. I will avoid in the future any flight with Jin Air as a subsidiary of Korean Air.
I would highly recommend KAYAK website for the best choice to find bargaining travel plan, either for flights, hotels, etc.
Worst experience I've had in 50 yrs of flying.... Rebooked....no luggage...n no offer of anything.... Possible I'll never fly Delta again
The flight experience met my expectation of Korean Air. Keep up the good work.
Khuyết điểm: "Due to COVID, we were not able to travel to the Philippines on the time originally planned. We didn't get the full refund."
Khuyết điểm: "failed to give credit for cancel flight."
Khuyết điểm: "Never seen a group of staff who are so dedicated, service oriented, disciplined .... to attend to every need of the passengers. A special thanks and salute for working under the shadow of the Coronavirus epidemic"
Khuyết điểm: "Great service on Korean Air as always."
Ưu: "Thank you for selected me became priority and the Sevice is good.Thanks again."
Khuyết điểm: "I don’t know yet."
Ưu: "Nice cabin crews"
Khuyết điểm: "Should serve more water because it's a long flight"
Ưu: "service/food excellent"
Khuyết điểm: "old aircraft with outdated and worn 'cradle' seats that are hard to find these days. Unlike claimed it is not a flatbed type."
Ưu: "Korean airlines is completely criminal"
Khuyết điểm: "Korean airlines"
Ưu: "The employees were soooo nice and friendly"
Khuyết điểm: "Wheelchair service"
Ưu: "The great service and comfortable flight"
Khuyết điểm: "N/A"
Ưu: "The flight attendants are attentive and know how to anticipate your needs. I used to travel from New York to Korea then the Philippines, and I choose to fly Korean Air. In my opinion, their service crew improved a lot Including their food."
Khuyết điểm: "would not accept my confirm check in on line"
Ưu: "Excellent service and food!"
Khuyết điểm: "N/A"
Ưu: "Great customer service"
Khuyết điểm: "It was hot and no airflow"
Khuyết điểm: "Flight delayed which caused me to miss my connecting. This is now causing me to spend an additional 12 hours traveling to the same destination."
Ưu: "comfort flight."
Khuyết điểm: "skipped snack service."
Ưu: "We liked the food."
Khuyết điểm: "Delayed flight. Limited choices of movies onboard."
Ưu: "Friendly service"
Khuyết điểm: "Not enough movie selection and the food selection"
Ưu: "Friendly crew, good movie selection, USB port."
Ưu: "Very professional crew good service"
Khuyết điểm: "Nothing really pilot couldn't understand him but does it really matter unless is an emergency"
Ưu: "Everyone was very nice."
Khuyết điểm: "The food was a little odd but that might just have been Korean food."
Ưu: "Good food!"
Khuyết điểm: "I dont know"
Ưu: "Quick boarding. Friendly and attentive staff who spoke good English in addition to Korean. The food was good for airplane food."
Khuyết điểm: "It was as good as it gets in Coach!"
Ưu: "The crew was great."
Khuyết điểm: "I know you are not the only airline that does this, but the seats are cramped. I am not a big guy. I can't imagine what a heavier or tall person goes through in those economy seats."
Ưu: "Great flight crew, speedy and efficient departure procedure"
Khuyết điểm: "Our flight got delayed 4 times and we moved gates 3 times. The communication on which gate we needed to go to wasnt good. We almost missed it cause we didint catch the last swit"
Ưu: "Really loved the KAL transit lounge area of the airport. Took a four hour nap in the nap area on arrival. Then was able to shower and clean up. All provided free. Great Airport."
Ưu: "Everything was great, i had a connection flight and i did not have to check in like other times."
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "Seats were a bit roomier and attendants were friendly."
Khuyết điểm: "I didn't like the meal."
Ưu: "Excellent service and food."
Khuyết điểm: "Nothing"
Khuyết điểm: "I would have appreciated more movie options and TV show options on the entertainment monitor."
Ưu: "I loved their willingness to accommodate everyone, hospitality and attention to detail."
Ưu: "It was very good and I am exciting to get back with Korean air too!"
Ưu: "Child friendly with special requests meals. Very accommodating FAs. Always efficient from checkin to boarding. Smooth ride. Great inflight entertainment. Good food. Hot meals all the time. Very Good customer service. Would love to fly Korean Air again."
Khuyết điểm: "Flight change ruined whole trip. Return flight is diverted to another country. Overall it was an awful experience"
Khuyết điểm: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Ưu: "The friendliness of the Korean employees was outstanding - always had a nice smile and very courteous. My husband and I flight economy and usually when we fly long distance we will try to upgrade to comfort seating so legs aren't cramped (additional cost with Delta airlines) . With the Korean airlines the economy comfort seating was not an option but then actually not needed since the leg room was quite adequate. The blankets and other amenities for the flight were a nice touch with the blankets being very nice and cozy."
Khuyết điểm: "The Korean airlines line at airport in Shanghai for ticketing and handing off of luggage was way too long. We thought arriving at the airport 2 and 1/2 hours prior to flight plenty of time for checking in but had to scramble to get to flight in time. With the menu - certainly was offered enough food but would like to see a vegetarian option as to meal."
Ưu: "The ladies are polite, respectful and quiet. Food is fresh and tasty and the bathroom... What a difference!! Apparently they clean it all the time."
Ưu: "The boarding was efficient and the crew was nice, polite, and mostly spoke English, which is a huge benefit. The crew provided a pillow+blanket combination, headphones, a toothbrush, two meals, several snacks, and lots of drinks including wine. As for entertainment, the flight includes several movies, tv shows, music, and games for free. I would definitely recommend Korean Air to a friend, but I would recommend that friend to bring a custom neck pillow."
Khuyết điểm: "Although the crew dimmed the lights during the flight, I could never get comfortable enough in my chair to sleep. The chairs do not support the human body, they only offer rollercoaster type padding. There is no neck support, and the pillow handed out by the crew is too big to be used as a back or neck support. Even lying back, the chairs are uncomfortable. The food could have had some warning labels in English on them. Since I'm lactose intolerant and unable to read Hangul, it's difficult for me to pick food I can eat without problems."
Ưu: "Cleanliness of the restroom and hospitality"
Ưu: "The entertaiment choices were very good on such a short flight."
Khuyết điểm: "Seat was so cramp to the point of suffering."
Ưu: "Boarding was good, crew was friendly."
Khuyết điểm: "The entertainment wa ok. Better selection of movies is needed. Good choices www very limited. Seats and space is limited"
Ưu: "It was really the best flight I've been on! A very comfortable and relaxing trip. The staff were very kind and happy to answer any questions that came up. Overall I was very impressed and highly recommend Korean Air!"
These types of planes have very small overheads bins. If you are not one of the first 25 on board, your folly bag goes gate checked.
No complaints!!! Great trip!
Khuyết điểm: "Comfier seats"
Khuyết điểm: "No ear plugs offered and my iPhone jack didn’t fit."
Khuyết điểm: "Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed."
Khuyết điểm: "Drink service"
Ưu: "crew was ok. entertainment ok"
Khuyết điểm: "they always give us seats way back in the plane."
Ưu: "Crew was good seats were too tight"
Khuyết điểm: "better seats that come with a basic fare"
Khuyết điểm: "It was late"
Ưu: "Loved the pilot telling us a little about the flight crew and their piloting experience(Air Force) , and how he kept us abreast of flight status/timing , as well as our location at various points along the route. The crew was very very nice!"
Khuyết điểm: "More leg room"
Ưu: "The plane was not full, so the stewardess put my wife and I by the exit seats. I am a tall guy and really appreciated it!"
Khuyết điểm: "Both connecting flights were very tight time wise, and the gates were at opposite ends of the terminal. Couldn’t delta flights be closer together?"
Ưu: "The plane was 2 hours late and I could not get home. Missed the connection to Greenville at 11:38. They told me there were no hotels in Atlanta and I would have to stay in the airport and then take the 8:55 am fight to Greenville. That took an hour in line and there was no help."
Khuyết điểm: "The pilot was awesome. He flew as fast as he could to help anyone make their connection but it didn’t help. But I appreciate him trying. Just frustrated that being military I didn’t get to board earlier or that they didn’t help me find a way home"
Ưu: "Great food and service in first class"
Khuyết điểm: "Water waiting on table on arrival"
Ưu: "The flight was only half full so boarding was very quick."
Khuyết điểm: "The seats were hard and there was no entertainment system."
Ưu: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
Khuyết điểm: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
Ưu: "Great experience. Left on time and landed early. Comfortable and great crew"
Khuyết điểm: "Wish there were more snack options"
Ưu: "In flight movie in back of head rest. The kids thought I was the bomb when I booked this flight."
Khuyết điểm: "The bathroom was smaller than my seat!"
Ưu: "Didn’t major it on the flight. Sleeping in Atlanta. Not the house I paid for in totrtola."
Khuyết điểm: "Terrible planning. Didn’t have enough fuel to circle. Took a stupid path. 10 minutes cost me a day."
Ưu: "Flight was good. Left on time. Crew was attentive."
Khuyết điểm: "Did not assign seat at check in. Had to go to gate and check in. Staff handled it well, but it was inefficient. Wasted time dealing with it."
Ưu: "Early arrival"
Khuyết điểm: "Seats still tight"
Ưu: "Not crowded?"
Khuyết điểm: "It's a 6A flight from RNO to SLC meaning you are up really early to get to the airport, checkin and wait. There's no Delta lounge, so you're stuck trying to find something to eat and somewhere to sit well before our flight. The exit row seating does help, but the seats didn't recline making it a bit more uncomfortable."
Ưu: "Enjoyed the flight and the attitude snd professionalism of the Delta staff. Only negative is that my entertainment screen did not work at all. The flight attendant tried resetting it but that did not work."
Ưu: "The crew was great, the plane didnt have any extras and the headrest didnt have the adjustable flaps."
Khuyết điểm: "Lack of charging outlet and no headrest screen for entertainment."
Ưu: "every person who was not a delta employee, those people were kind and helpful."
Khuyết điểm: "The gate agent was the opposite of professional. You might as well get a cardboard cutout. The gate agent was unable or unwilling to explain when and how I would get my seat assignment and with what group I should board with. A passenger helped me. I am a frequent flyer, primarily AA, I will never fly Delta again."
Ưu: "Flight was on time."
Khuyết điểm: "Did not appreciate Aeromexico/Delta changing my flight times after I booked, giving me a more than 7 hour layover."
Khuyết điểm: "I received a message flight would be early but it was actually late...luckily it did not affect my connection"
Khuyết điểm: "Retrofitted entertainment system under the seats made it very uncomfortable. It was hard to even stretch your legs."
Ưu: "Flight team were wonderful!"
Ưu: "Well, the seats and the lavatories are smaller than ever. And I am quite petite."
Ưu: "We fly lots of different airlines including Delta. They have really risen to to the top in recent years. Today's flight was great.. helpful crew, decent seats with ample legroom( I'm tall). The snacks were decent for what they were. Definitely keep flying with them!"
Khuyết điểm: "Boarding was a little crazy but everything in Mexico is a little loco so it was to be expected I suppose. The ramp crew handled things well in the end"
Ưu: "I lost the flight To hartford and I pay 4 the hotel"
Khuyết điểm: "I lost the flight To hartford and I pay 4 the hotel"
Ưu: "Nothing worst flight I've ever had."
Khuyết điểm: "Everything Delta was so poor quality!!! The flight attendants were not helpful."
Ưu: "The stewards and flight was overall fine. In fact I found the stewards to Atlanta from West Palm very accommodating."
Khuyết điểm: "I have reservation on booking Comfort plus next time I fly though. There appeared to be no difference in the seating or service as economy. A lesson learn I guess. I will atillflyDelta but stick to economy. I saw no perks"
Ưu: "Despite small aircraft, boarding was fast and easy. On time departure and arrival. And quite clean aircraft despite a very fast turnaround. And Biscoff!!!! Delta's free wifi for messaging is a nice touch, as is free in-flight video. In-flight music would be nice, too. Doesn't hurt to ask :)"
Ưu: "Flight attendants were super."
Khuyết điểm: "Delta is just another cattle car"
Ưu: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Khuyết điểm: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Khuyết điểm: "I had to buy a ticket on Southwest to get where I needed to go. So a wasted trip, wasted time and Southwest came through immediately after I had told them the situation. I'll be using them much more now."
Khuyết điểm: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Khuyết điểm: "Delayed for an hour and fifteen minutes"
Ưu: "Excellent infotainment system"
Khuyết điểm: "45 min queue to take-off"
Ưu: "I was able to do my check in and seat picking fast with no problem"
Khuyết điểm: "A lot of the airport employees and staff negative and Grouchi mean attitude but does not take away nothing with the airline company staff very helpful and positive people"
Ưu: "Left on time....arrived on time. Boarding was as good as it ever gets. Anytime you can get your carry on in the overhead bin it is a great flight."
Khuyết điểm: "It wasn't easy to find what gate I had to go to. I didn't see any boards in the check in area. It was only after TSA check that I found a staff member who gave me the information. After that all went okay. The problem might have been my own....it is a big airport."
Ưu: "This time the tea was nice and hot!"
Ưu: "Great crew. Good space on my exit row seat"
Khuyết điểm: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
Khuyết điểm: "Boarding was ok however person sitting next to me, her seat was double booked. Luckily the other person also got Comfort seat."
Ưu: "Overall it was good"