Among all the international travels, I think Cathay was the best followed by Emirates. Qatar seems to be at the bottom of the list in my experience. They did not even have a strategy to house long layover guests and also would not grant visas. Still using Covid excuse, as if their country is so clear and clean of the pandemic.
Love the service . Crews . Enjoyed flying Qatar airways
Food should be supplied as per request. One meal option they are giving as per passenger request either vegetarian or non vegetarian. When real vegetarian people get to choose by that time all vegetarian meals are finished. Entertainment telugu movie collection is very poor. When 90% passengers are Telugu speaking there are only 2 Telugu movies whereas other language selection is more. Movies number should be based on passenger destinations
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
Qatar is undoubtedly the best airline in the world. Very impressed with their all around service and customer care.
Khuyết điểm: "Food variety"
Khuyết điểm: "My baggage got missing"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "The crew was amazing and seat very comfortable."
Khuyết điểm: "If I did not have to spent night in Doha waiting for connecting flight."
Ưu: "Service and entertainment"
Khuyết điểm: "On boarding and on time departure"
Ưu: "Food was ok"
Khuyết điểm: "There should be someone to guide for connecting flights"
Ưu: "Excellent food choices, multiple meals, very fast boarding process, comfortable seats that recline much more than US domestic flights"
Khuyết điểm: "My movie was a bit dicey, but thankfully I wanted to sleep anyway"
Ưu: "The Service is always great, entertainment system is great and the food is even good."
Khuyết điểm: "I liked everything!"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Khuyết điểm: "I really didn’t like hke the Internet is free for just one hour. And how I cannot make international calls using the doha’s airport wifi."
Khuyết điểm: "Nothing"
Ưu: "The seats have great leg room and recline nicely"
Khuyết điểm: "7kg and only one carry one!?? Budget airlines do better!! Try being a professional with a laptop and a few travel essentials and you won’t get far on Qatar. How crazy. Even if you have diamond one world status (the highest) unless u fly business class there is no chance in getting more onboard for your carryon. Works best airline my a**!"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Khuyết điểm: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "Crew, service, price"
Khuyết điểm: "Seats are small"
Ưu: "All the crew"
Khuyết điểm: "The airline services"
Ưu: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Khuyết điểm: "One restroom was out of service"
Khuyết điểm: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Khuyết điểm: "Preboarding area had no bathrooms. Boarding process was erratic with conflicting calls for zones. Discomfort with people bumping you as they walked down the aisle..toilets unkempt. Exit row USB port misaligned with seating area, so my USB cable bent and broke."
Ưu: "All of it was great!"
Ưu: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Khuyết điểm: "The alcoholic drinks on the craft had to be banned for sack of God"
Ưu: "Overall nice"
Khuyết điểm: "Same as above"
Khuyết điểm: "Seats are too small"
Ưu: "Not much except the on board crew are nice."
Khuyết điểm: "The first flight from KTM the TV didn't work and I didn't fit into the seat. The most uncomfortable seat in a long time. The second flight from Doh to JFK was not good. I was put through 3 security checks when I already went through security in KTM. On the 3rd check my Dutyfree whiskey was taken from me because they would not let me take it in my carry on. They said I could take it if I checked my carry on bag (one backpack). My carry on has everything I need for a 16 hour flight. Plus, I had my very expensive camera gear in there too so I could not do this. This was unfair and Qatar needs to step up and return my Dutyfree whiskey and reimburse for the flight without TV. I will never suggest Qatar to anyone."
Ưu: "Crew was very accommodating."
Khuyết điểm: "Nothing to report."
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "The flight was on time. The crew was very accommodating. The food is better than some other airlines. The entertainment provided had a lot of choices I had an 8 1/2 hour layover in Doha. They booked me a short stay in a hotel at no extra charge. This included a car and driver to and from the hotel. It was a nice hotel close to the airport."
Khuyết điểm: "I was sitting in economy. I booked too late to get any type of upgrade for extra legroom. For Economy it was OK, but cramped and hard to get comfortable on a 13+ hour flight."
Ưu: "Crew attention and care"
Khuyết điểm: "Food: at best a B+ Entertaining: movie variety is poor. Seat: even in business class the seat doesn't recline completely... not very comfortable as compared to other airlines"
Ưu: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Khuyết điểm: "delayed flight"
Khuyết điểm: "No lie flat seats."
Khuyết điểm: "Price"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "I enjoyed the staff"
Khuyết điểm: "The screens were old school and I HS a hard time getting it to work Also the sleep mask I received had sticky stuff all over it when I opened the package."
Khuyết điểm: "Was told to move seat up and down repeatedly"
Ưu: "I like Qatar service very much and that is why I fly with them most of the time."
Ưu: "Check was extremely slow & delayed"
Khuyết điểm: "Without internet"
Khuyết điểm: "Nothing"
Khuyết điểm: "Attendans have been impatient, nervous"
Ưu: "flight was very empty, so crew very accommodating. boarding simple with so few"
Ưu: "The crew were nice and boarding was smooth"
Khuyết điểm: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
Khuyết điểm: "Evrything was fantastic"
Ưu: "Best economy airline experience I’ve had in years"
Khuyết điểm: "If they could have offered neck rubs (jokingly)"
Ưu: "The crew was Amazing and The seats where comfortable."
Khuyết điểm: "Flying for the first time I think everything was excellent."
Ưu: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Ưu: "Everything was great"
Khuyết điểm: "Emirates service has fallen over the last several years"
Khuyết điểm: "Needs to be a bigger plane for such a long trip. Crew seemed like they weren't happy to be on the flight. One bathroom was out of commission for our 14 hour flight and limited our section of the plane to one bathroom. The remaining bathroom was very dirty and lacked supplies. When I asked for some help to have it cleaned, the attendant told me she would have to lock it down but there was already a big line of people waiting to use it. Disappointed in this flight because it was so long with limited facilities. Enjoyed other times I had used Emirates but not this time."
Khuyết điểm: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Ưu: "Food was okay. Staff on plane. Ice"
Khuyết điểm: "I got singled out."
Khuyết điểm: "Too many unruly children"
Ưu: "Food, Service, entertainment"
Ưu: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Khuyết điểm: "Cannot think of anything I dint like"
Ưu: "The food and the ICE video center"
Khuyết điểm: "The fact the crew lets people stand around in front of you in the Exit row. For what Emirates charges for this added “luxury” it’s ridiculous."
Ưu: "We got upgraded to business class--best experience of my life!!!"
Khuyết điểm: "No one single thing was wrong"
Ưu: "The relaxed environment and the crew are amazing"
Khuyết điểm: "Some snacks between the food service"
Ưu: "Service and food"
Khuyết điểm: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Khuyết điểm: "again the boarding was an issue. the boarding time was listed at 1:45 am and we arrived at the gate then but there were no announcements about the flight and then the sign said final boarding call. Also for a 14 hour flight there needs to be bottles of water handed out and someone should be on board to clean the rest rooms half way thru the trip"
Ưu: "Wow I was pleased to see lady with sign daying Dublin Passengers this way"
Khuyết điểm: "All Good"
Ưu: "The staff was excellent"
Khuyết điểm: "The wet bun for a snack was terrible."
Ưu: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
Ưu: "Typical standard up to expectations Emirates flight overall."
Khuyết điểm: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Ưu: "Flight was quite empty and boarding was swift and easy."
Khuyết điểm: "Presssigned seats were horrible. Middle 2 of the 4 seater."
Ưu: "Cheap tickets. Airplane is A380. Good timeschedule. Good list of alcohol and drinks. Sky bar at the upper desk."
Khuyết điểm: "I have maiden upgrade from economy to business and I can’t use Emirates business lounge. Stewards forgot my starter and drink. No cosmetics set - just 3 tubes of hand cream in toilet. Services was very slow. Emirates, is it you?! No more business class in Emirates."
Khuyết điểm: "Movie selection terrible."
Ưu: "Attentiveness and kindness of staff."
Khuyết điểm: "Can't transfer miles."
Ưu: "Pretty mjuch ebverything except.."
Khuyết điểm: "My boarding pass for second leg was not given in Colombo but in Dubai.. by then I didn't get an aisle seat."
Ưu: "The cabin attendant was friendly and kindly moved me to an empty 3-seat first row. I was able to stretch my legs and sleep better during an overnight flight."
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Ưu: "The food was great"
Khuyết điểm: "The fleight was great too"
Khuyết điểm: "Multiple times I overheard the crew rudely tell elderly foreign passengers that "no this is all we have, only chicken, if you don't want that then you'll have to wait" usually this was said to someone of color and who's english wasn't very good."
Ưu: "Really comfortable, good service."
Ưu: "Inflight service was good."
Khuyết điểm: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
Ưu: "Service, comfort, food, wine, all outstanding."
Ưu: "Loved the seating space. Comfortable seats and I was able to stretch my legs a bit even though I was in economy. Didn't even feel like I was in the air for almost 9 hours."
Khuyết điểm: "Boarding was a bit late and could have been organised better."
Ưu: "Service was phenomenal as well as quality of food and entertainment."
Khuyết điểm: "I can not say anything was wrong at all."
Khuyết điểm: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."
Ưu: "Overall experience was good"
Khuyết điểm: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Khuyết điểm: "My car was left in Dubai , & I am not sure when I will get it."
Ưu: "The staff was nice, pleasant and attentive!"
Khuyết điểm: "Loved everything!"
Crew members were not helpful and seemed to hate their lives. Pilot was one of the worst I've seen in my life. I'll fly with another airline next time.
Khuyết điểm: "Thanks"
Ưu: "I only like the hand sanitizer and a mask that gave us"
Khuyết điểm: "The food they service was bad"
Ưu: "Everything was excelent"
Khuyết điểm: "Nothing"
Ưu: "The service was great, crew was sweet and accommodating, food was good"
Khuyết điểm: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
Ưu: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Khuyết điểm: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Khuyết điểm: "1 hour delay due to weather"
Khuyết điểm: "Food"
Ưu: "The plane was too hot"
Khuyết điểm: "Plane too hot"
Ưu: "The food was tasty, as usual. The crew were attentive and it was a relatively smooth ride."
Khuyết điểm: "The boarding gate was located much further than I remember for previous flights. And then we had to board shuttle buses to the plane, which made for an unpleasant boarding experience. Too many carry-on bags onboard meant no space for my bag in my allocated overhead bin. The plane seemed old and the seats were small and cramped. The entertainment systems kept shutting off in the beginning of the flight, and my screen was slightly unresponsive to touch. Not the best flight experience compared with what I'm used to and expect from Turkish."
Ưu: "The crew are very friendly and in general and the flight was very nice"
Khuyết điểm: "Need to have a bigger seats"
Ưu: "I liked everything, from the inflight catering, check in, etc! I had to cut short my trip to Istanbul due to a family issue- they couldn’t do enough to facilitate a flight home at short notice at a minimum cost and most importantly expedited my return with the minimum of hassle- thank you Turkish!"
Khuyết điểm: "No negative points to make."
Khuyết điểm: "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
Khuyết điểm: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Ưu: "Good movie selection and food, crew were very friendly."
Khuyết điểm: "I felt very cramped in my seat and it was hard to not slide out or to the side."
Ưu: "Turkish is always consistently excellent"
Khuyết điểm: "I liked everything. They are very accomodating towards passengers with special needs."
Ưu: "Crew was great. Good selection of movies too."
Khuyết điểm: "The flight itself was fine, but what has been a horrible pain has been trying to get refunded for an accidental double booking."
Ưu: "Boarding process started early and was efficient. Short flight so not much to say."
Khuyết điểm: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Khuyết điểm: "seats a bit tight"
Ưu: "On time. Professional crew. Nice touch with the bags that had slippers, toothpaste etc. Great entertainment."
Khuyết điểm: "Because of an accident, I could not walk and needed a wheelchair. Rome and O'Hare were great. Istanbul was a circus. Waited for over two hours for a wheelchair and almost missed my flight."
Ưu: "This is Mollah Maziber Rahman & Afia Begum. We lost one luggage. PIR #ATL TK 11108, Luggage booked # 0235701012/TK701012. Could you please send my luggage to 10715 Pine walk Forest Circle, Alpharetta GA 30022. This is urgent. Thanks."
Ưu: "In flight entertainment is great! Good selection of movies, nice screens."
Khuyết điểm: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Khuyết điểm: "my seat was uncomfortable"
Ưu: "Friendly accommodating staff, good food, quality entertainment"
Ưu: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."
Ưu: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Khuyết điểm: "Nothing."
Ưu: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Ưu: "the food was very good & unexpected on these short flights"
Khuyết điểm: "they let people take extra overhead space"
Ưu: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Khuyết điểm: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
Ưu: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Khuyết điểm: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Ưu: "The Transfer desk granted our request to switch our flight from Istanbul to Chicago to Istanbul to Los Angeles. A meeting that I had initially scheduled in Chicago was cancelled and would have meant an extra day of travel and hotel stay. By allowing us to go directly to LAX we got home a day earlier and didn't have the hassle of going through customs, checking in & out of a hotel and going through another set of security checks with all our bags. Additionally, we had great service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
Khuyết điểm: "Even though they had at least an hour to transfer the bags from the Chicago flight and put it on the LAX flight, the bags didn't make it and they didn't find them for about 24 hours but did deliver them to our home at 1:45 AM (@37 hours after arriving)"
Ưu: "I am a vegan and they had delicious vegan food for me and vegetarian food for my daughter."
Khuyết điểm: "That the plane was not full and we could had better seats if we were made aware of that fact."
Ưu: "Over all Turkish airlines is a class airlines"
Khuyết điểm: "can't think of anything I didn't like about my flight"
Ưu: "Good chow, decent beer, and stewardesses that can walk straight down the aisle!"
Khuyết điểm: "Board on tarmack..steps...steps..carrying carry on soo difficult..no one to help..not good at all!!!"
Ưu: "Good overall service"
Khuyết điểm: "The staff could've been more patient"
Ưu: "Service was great food and drink"
Khuyết điểm: "The air conditioner was not on, it was too hot in the plane."
Ưu: "While in Barcelona, Spain I needed to change my departure time, there was the usual long lines ahead of me when a THY Associate questioned me about my travel plans. I explained to her that I needed to change my departure time and she took me out of line and escorted me to the correct window. Standing now at the correct window I was able to quickly make the desired changes. I was so happy I was able to avoid the long lines. THY is a Class A operation indeed. Thank you, Rudy"
Ưu: "The overall experience was good but small gestures by crew can improve the same significantly."
Khuyết điểm: "Crew slow to respond or non responsive even for a glass of water."
Khuyết điểm: "They just fly without waiting us We arrived hour and half before the flight, and they diecied to close the check in, Choce any other flying compeny but them!!!"
Ưu: "A lot of media content"
Khuyết điểm: "driving to the plain by bus"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "It got me to the next airport alive"
Khuyết điểm: "There was not much to watch on tv and not enough alcohol"
Ưu: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Khuyết điểm: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Ưu: "Despite all other issues I got to Vienna on time."
Khuyết điểm: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Ưu: "Again, people were nice, food was good, and entertainment was still good."
Khuyết điểm: "Boarding was unorganized"
The original flight on 15th canceled but not informed the passenger. The next flight allocated was for 20th. Why 5 days later. This is unacceptable
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
Ưu: "Crew was great"
Khuyết điểm: "nothing stands out to be improved"
Khuyết điểm: "Better comfort and services"
Ưu: "Newer aircraft. Fantastic service"
Khuyết điểm: "I have loads of complaints about the entire crew and etihad airlines and I will file my official complaint against them. The space here isn’t enough to write my complain"
Khuyết điểm: "No sweets were served in any meals. Not even a chocolate candy."
Ưu: "Entertainment system , crew was nice ."
Khuyết điểm: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Ưu: "Got an upgrade to business class"
Khuyết điểm: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"
Ưu: "Fast track"
Khuyết điểm: "Food"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "food was bad in taste ,they present us just like give to baggers there was no serving in trays .pictures show in add. are all falls we did not get that kind of food in our whole trip . for exps .in dinner they serve 2 small buns filled with 2 leave of spinch 1 bean barito 1small piece of chocolate for desert. for breakfast was lentel,with mashed patatos.when I asked for somthing else.reply was we do not have anything else.so i did not have anything in my 15 houre flight."
Khuyết điểm: "The seats are small with less gap to the next row The food can be better"
Ưu: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
Khuyết điểm: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
Ưu: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
Khuyết điểm: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
Ưu: "In flight entertainment"
Khuyết điểm: "Air con"
Ưu: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Khuyết điểm: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Khuyết điểm: "Bad service"
Ưu: "Same as above great crew"
Khuyết điểm: "Boarding process chaotic long wait in bus"
Khuyết điểm: "Food"
Ưu: "Nice meals, good entertaintment, comfort sleep"
Khuyết điểm: "Nothing on this flight"
Khuyết điểm: "The seat was not comfortable at all to narrow and short distance you can not eat or set or sleep"
Ưu: "Cleanness - friendly staff -"
Khuyết điểm: "Landing."
Khuyết điểm: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
Ưu: "staff were very courteous and attentive"
Khuyết điểm: "nothing"
Ưu: "on time & Friendly hosts."
Khuyết điểm: "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."
Khuyết điểm: "Crew is rude. Instead of my religious meal they only have veg and they do not care that i had no food for 13 hours. Flight landing was horrible. Definitely not expecting this kind of experience with Etihad and will avoid next time."
Ưu: "Just average flight, nothing so special"
Khuyết điểm: "the flight was so overbooked that I had to stand in the queue for an hour for check-in, All the overhead compartments were full and I could not put a small bag in it, the crew even did not bother to help me with it. Ultimately I had to stow it beneath the seat. The seats were so cramped"
Ưu: "the crew of the airline and the staff at Abu Dhabi airport were overwhelmingly friendly and thoughtful and helpful. I am an oversize person which can make flying difficult in many ways. first, they never made me feel like I was inconviencing them by asking for help and then 2nd, when one of my neighbors decided to make a big fuss about it, they asked me if I'd like to move to a better seat (which I was happy to take them up on). I had a long layover and was given meal tickets to get food at the food court in the airport. Everyone was very kind."
Khuyết điểm: "the boarding procedure was difficult at Abu Dhabi. We had to go up a staircase which felt insecure and didn't have a good railing to hold onto. I was not the only passenger who was having trouble."
Ưu: "Very professional crew and comfortable flight in the A380."
Khuyết điểm: "There were no seating arrangements at the Gate 61 at Abu Dhabi Airport for the passengers. The pax had to sit on the floor or staircases till it was time for the flight."
Khuyết điểm: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
Khuyết điểm: ". My seat was broken and would not recline, for 14hours of flight time this is a really bad experience. When I mentioned it to the staff I was told nothing could be done. Leaving me unrested and sore when I arrived at my destination"
Ưu: "Everything except food. But a little more wide seats will be appreciated."
Khuyết điểm: "Food."
Ưu: "The flight was well managed. The cabin crew were really patient and helpful."
Khuyết điểm: "The transit and security check at Abu Dhabi airport was horrible. The security check was conducted manually and there was an unnecessary bottleneck that was created."
Ưu: "Bording was fast"
Khuyết điểm: "The frequent delays in departures The behavior of the canb staff was not good Specially with Arab and Asian people"
Khuyết điểm: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
Ưu: "Food and entertainment are the two things I like about his airlines"
Khuyết điểm: "Comfort, economy class really sucks in this airline"
Ưu: "Food & Upkeep of aircraft"
Khuyết điểm: "Your association with Aer Lingus"
Ưu: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Khuyết điểm: "Major first flight to Abu Dhabi has been canceled. That took place around 5 hours. Then the whole journey has been rebooked and I reached the final destination after 10 hours of the previous schedule with lost baggage."
Ưu: "Nothing special."
Khuyết điểm: "Food is not great. Coffee and tea service is bad. Coffee is very cold. They are rVery picky about cabin luggage. If if .000001 lbs are more they want us to take small item for example a pen from the bag. Due to this itself I do not want travel in future.ude if u ask something."
Ưu: "Crew were so courteous, elegant, professional and friendly."
Khuyết điểm: "Food was typical airline food - not much one can do about that!"
Khuyết điểm: "It was standard domestic business class seat, not a pod. Also had 2 screaming kids. Windows were dirty so hard to see out."
Khuyết điểm: "Most uncomfortable seats that seemed to bite into my thighs. I am glad it was a short enough flight."
Ưu: "Priority to elder people and families"
Khuyết điểm: "Food was out and only disgusting food was left. No answer when you call for help. Rude staff."
Khuyết điểm: "Many things"