Ưu: "All was fine !"
Khuyết điểm: "All was perfect."
Ưu: "Size of the seats, space"
Khuyết điểm: "Older plane, mediocre service and food. And two screaming babies two rows ahead."
Ưu: "Great services"
Khuyết điểm: "Sitting in front is better"
Khuyết điểm: "The whole booking experience and long phone and frustrating. Long phone calls with not very knowledgeable/understanding staff for clearing payment with Momondo was a farce. Using a corporate credit card I have used for several years. I didn't get confirmation before I went to bed. Only next morning, when I woke up 5 am for getting my flight, I finally had the confirmation. Could never get it before I went to bed 1.30 but - but they could confirm the payment was done alright! Hurray! Never booking with Momondo/Kiwi again."
Khuyết điểm: "Boarding was chaotic, the gate agent did not call to board by group number"
Ưu: "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
Khuyết điểm: "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
Ưu: "Food was good. Wine was better."
Khuyết điểm: "Couldn't get an aerobridge slot at BKK. Odd for the national carrier. Not great with bags, going down stairs, having to take a bus to the terminal."
Ưu: "Open bar! Drink all you can! :D"
Khuyết điểm: "Free inflight wifi would have made the flight much more enjoyable :)"
Ưu: "Food is always good on Thai airways flights and flights are always good value for money. Staff were friendly and attentive."
Ưu: "Crew food excellent"
Khuyết điểm: "Could not get comfortable in the seats"
Khuyết điểm: "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
Ưu: "Everything are very much poor. Worth than Vietnam airline.(coffee cup’s rim was broken It was very dangerous) I will naver on board Thai alway."
Khuyết điểm: "Nothing better~"
Ưu: "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
Khuyết điểm: "The screens had pretty bad resolution"
Khuyết điểm: "No clear direction at boarding for lining up"
Ưu: "Big flight Great seats Amazing entertainment system. iPad size. Very good food too."
Khuyết điểm: "The flight always leaves later than schedule."
Ưu: "Nice plane. Seats fairly comfortable. Pleasant crew."
Khuyết điểm: "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
Ưu: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Ưu: "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
Khuyết điểm: "Business class seat in BKK-CCU sector. Food quality is substandard."
Ưu: "On time and accommodating of the needs and requests."
Khuyết điểm: "They forgot to give me my food."
Ưu: "Overall experience Staff"
Khuyết điểm: "Eating time on tarmac Entertainment is oldish"
Khuyết điểm: "No gate at landing, waiting for buses, long Immigration lines and then bags delayed. Time trying to get out of BKK was longer than the flight."
Ưu: "Same as above, nice staff and an amazing plane."
Khuyết điểm: "Nothing."
Ưu: "The staff were extremely helpful boarding me even when my previous domestic flight arrived late and I was able to board and check in my luggage half hour before take off time"
Ưu: "Nice crew. Good food. Arrived safely."
Khuyết điểm: "I waited in line for 90 minutes to check my bag. Pace of that line moved extremely slowly. I fly frequently. Other airlines are more efficient. Delay 45 Min. in taking off. Delay upon arrival as we waited for what must have been 30-45 min for a people transporter to take us to our gate. I was at the back of the plane and I swear it seemed like they only had one bus making the (long) journey back and forth. All told I arrived over two hours late to my destination for reasons that are likely poor business design. Not a great experience."
Khuyết điểm: "no headphones or media available."
Ưu: "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
Ưu: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Khuyết điểm: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Ưu: "Spacious leg room when seat is in an upright position"
Khuyết điểm: "Headphone connection was bad. Crackling sound was constant...at times lost sound completely."
Khuyết điểm: "I was charged by Kayak and Thai airlines for the same ticket. Kayak charged me $286 and Thai airlines charged me $276. I will call Kayak when I get back home to the U.S. and fix this extra charge from Thai airlines."
Ưu: "Flight was fine. Good entertainment. Skychat nice add on"
Khuyết điểm: "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
Ưu: "Everything ok But just Ok"
Khuyết điểm: "Bossy staff seemed to much trouble stretching your legs made you feel like you were in the way!!!!"
Khuyết điểm: "Also, plane deplaned by stairs and buses though there were many empty gates and jetways."
Ưu: "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
Ưu: "did not like anything"
Khuyết điểm: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
Ưu: "It was only a short flight, but Thai Airways provided full service."
Khuyết điểm: "Nothing too much"
Ưu: "Food was good"
Khuyết điểm: "Crew were not patient or too helpful."
Ưu: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Khuyết điểm: "A bit delayed but frankly not bad for SE Asia"
Khuyết điểm: "That Kayak did not inform me when bookinhg that the seats they were selling me had to be at the very back of the plane Last time I will ever use Kayak"
Ưu: "Good friendly staff"
Ưu: "Great flight attendants."
Khuyết điểm: "Departure was delayed by 45 minutes so upon reaching Bangkok airport, I had to literally run to catch my connecting flight."
Ưu: "Thai Airways has great service, very cool and genteel staff. The transition between flights was so simple. We were very happy with in flight entertainment and food."
Khuyết điểm: "Waiting line for immigration at Manila airport"
Ưu: "Crew were bright and cheery"
Khuyết điểm: "Even though a short flight 1 hour 15minutes I am surprised no VOD - not even in business."
Ưu: "Punctuality and service"
Khuyết điểm: "N/a"
Ưu: "Courteous staff, on-time, good food and service"
Khuyết điểm: "Very noisy in the cabin with babies crying and men snoring"
Khuyết điểm: "Long baggage wait time"
Ưu: "Food, comfort and Thai cinema"
Khuyết điểm: "Wish the food choices reflected Thai cuisine."
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "Boarding by rows - great!"
Ưu: "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Short flight"
Khuyết điểm: "The airport is about 40 km away from Nha Trang"
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Supper nice and sweet crew! Good food, nice service, comfortable chair <3"
Khuyết điểm: "Delay 15’"
Ưu: "We left late but arrived safely and close to being on time."
Khuyết điểm: "Taking the bus to the plane is a nuisance."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Ưu: "Easy check in and boarding, friendly staff"
Khuyết điểm: "No TVs in each seat"
Ưu: "Good customer service. No baggage charge."
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Khuyết điểm: "No entertainment"
Ưu: "The food was good."
Khuyết điểm: "The airbus ventilation is terrible. The pilot was weaving up and down to much."
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "The flight attendants were excellent! The flight went smoothly and on time!"
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "On time, staff pleasant."
Khuyết điểm: "Airport lines at check in, security and immigration could go faster! Everyone shoukd allow 3 hours."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "The service"
Khuyết điểm: "It's a very short flight but the staff as always is very polite and welcoming"
Ưu: "There was more leg room on this flight. The crew were very nice."
Khuyết điểm: "The boarding area was chaotic and we were unsure whether we were getting on the right bus. But loading the plane was very quick as both forward and aft doors were used. Everyone was in their seat within about 5 minutes."