The plane was warm and the AC barely came out. Wi-Fi dropped out numerous times. Crew didn't seem as professional as other crew we've encountered and only did one pass thru to collect service items. Pleaded with passengers to bring trash to the front on exit and not leave it in/around seats. Only 1st Class and main cabin from row 23 up to 13 got beverage service. Rows 12 and forward were out of luck.
Crew was excellent seats are extremely tight
Khuyết điểm: "Better spacing. Don't tell me the last two rows are blocked off for safety that's bs, they were blocked off so the flight attendants could have a row to themselves."
Ưu: "The crew for the rear of the plane for this flight was fantastic."
Khuyết điểm: "More Woodford reserve. Was only 1 available."
Khuyết điểm: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."
Khuyết điểm: "Nothing!!!"
Khuyết điểm: "Please let passengers check in earlier like everyone else. After our 8 hour flight, we got 2 middle seats as the plane was booked and we could not check in 24 hrs earlier. Had to run to get our boarding passes also."
Khuyết điểm: "Everything was fine"
Ưu: "The flight was on time"
Khuyết điểm: "The crew, comfort, flight itself"
Ưu: "Not too much delay/ wait between flights"
Khuyết điểm: "snacks ?"
Ưu: "Seats were roomy and comfortable."
Khuyết điểm: "Delays sucked."
Khuyết điểm: "Not canceling our reservations and making our flight back home extremely difficult and hair-raising"
Ưu: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Khuyết điểm: "Nothing actually. It was a very enjoyable flight."
Ưu: "Crew was friendly"
Khuyết điểm: "Delayed flight again. The American Airlines norm now. Seats are small. I ended up sharing part of mine with the man next to me. No food or snacks No entertainment. Not even a skymall magazine to keep me amused."
Ưu: "American Airlines staff from checking to departation were very friendly."
Khuyết điểm: "Sat behind a couple with a small dog that was very stressed and barked at anyone that walked by. It was a late flight and I could have used a few winks."
Ưu: "Flight crew were very apologetic"
Khuyết điểm: "Missed connecting flight from Miami. Only one flight per day. Had to take a flight to an alternative location, drive for an hour down the coast and take a ferry to my final destination."
Khuyết điểm: "This was an updated 737 with pleather seats and a sleek look inside. But what matters most is leg room for me. There was none. I flew for 5 hours in totally cramped conditions. I loved the page in the mag about seat exercises to keep your leg circulation up. Couldn't bend my knees even. Disgusting"
Ưu: "The fact that they re-booked without me having to contact customer service."
Khuyết điểm: "The connecting flight was cancelled while boarding was in progress at the start of the journey."
Ưu: "Efforts to get us to Philadelphia"
Khuyết điểm: "Got to Philly - no one there - rushed 2 concourses and plane still there with daughter on-board. They gave away our seats, told us we would not get on, would not get our baggage and would not get put up in a hotel. Because of the NBA draft - had to travel 60 miles to New Jersey for a hotel. Lost a day, lost 2 tours, endured additional hotel costs...and the attendant made it clear she was on overtime and we just needed to move on. American Airlines is too big and consolidation of airlines has not been good for the public."
Ưu: "Friendly staff."
Khuyết điểm: "Typically claustrophobic conditions. No in-flight entertainment."
Khuyết điểm: "Comfort"
Ưu: "The seats on this little plane were large and comfy (which I never thought I'd say about a plane again). The crew was great, and the flight was hitchless."
Khuyết điểm: "We were delayed by an hour and a half. Not that big a deal in the grand scheme of things, but it still puts a cramp in my day."
Khuyết điểm: "Delays, not helpful staff, not even a meal for a 5+ hr flight. No headphones available. All of this after American Airlines delayed flights and caused us to miss connecting. A whole night delay with no luggage because not one American Airlines staff could step up and help us. It was easier for them to be lazy and say “I know how you feel”. Never Again American Airlines"
Khuyết điểm: "Potable water was down so no coffee, tea, or more important... water to wash hands. Then they didn’t have my second choice of beverages after coffee either."
Ưu: "Considerate flight attendants. Turned lights down for evening flight, so we could get some rest."
Khuyết điểm: "Flight was not on time. Time was changed a day prior with no reason explained. No in flight entertainment on this flight."
Khuyết điểm: "it was not BA flight American Airlines. For a 6-hour cross-country flight, there was no entertainment of any kind. More than that, no blanket or a pillow was available which made the trip so much worse. Worst of all, the last 90 minutes of the flight all the toilets ran out of water so they can't even be flushed. First time I have ever come across such a problem. Absolutely terrible."
Ưu: "Im very upset with the flight"
Khuyết điểm: "What you guys did its unfair I paid for a reservation. The way you run the business its not right"
Ưu: "The entertainment"
Khuyết điểm: "There was nowhere to stow my purse and things i wanted to use during flight near me, my luggage got lost"
Ưu: "Pretty much on time departure and arrival. Comfortable, larger aircraft than usual."
Khuyết điểm: "n/s as only a 40 minute flight"
Khuyết điểm: "see review headline above"
Ưu: "Appreciated the extra legroom and food and drink service, even on a short flight. Crew seemed very friendly."
Khuyết điểm: "It was way too cold. We shouldn't all be bundling up in scarves and jackets. I've noticed that European airlines manage nut to freeze the passengers, so three must be a way to adjust the standard temperature on planes a but more."
Ưu: "Our flight from Rome to Chicago was on an airplane from the Flinstones. It creaked, no amenities, not just no wifi and fancy things, but no air nozzles at the seats!?"
Khuyết điểm: "Horrible flight, paid extra for nicer seats, but the airplane was prehistoric"
Khuyết điểm: "All. The worst airline in the world"
Ưu: "Seating was surprisingly comfortable (S80). Left the gate about 4min early. Arrived at destination about 18min early. Full can of soda/juice offered rather than a single cup."
Khuyết điểm: "Limited overhead storage (S80)."
Ưu: "There were several empty seats on the flight, and Evelyne was very helpful in reseating me to a seat where I had enough room to use the in-flight wifi and work a full, productive day (without a seat in front of me obstructing the use of my laptop). She's the epitome of customer service."
Khuyết điểm: "The pretzels"
Ưu: "Everyghing was smooth and on time"
Khuyết điểm: "Nothing at all"
Ưu: "Departed on time arrived a little early"
Khuyết điểm: "Seats were not as comfortable as other flights I've been on."
Ưu: "Everything went well. No problems."
Ưu: "It wasn't a full flight so I had more legroom, since I didn't have a person sit beside me on both flights. The flights arrive on time. Boarding was organized, quick and effective."
Khuyết điểm: "Flight attendant provided a snack to everyone and forgot to offer a snack to me. There were children on both flights, kicking my seat through 60% of the flight. There was not entertainment provided for brief flights and the snack selection was mediocre."
Khuyết điểm: "Previous flight was cancelled so I never made this one."
Ưu: "Short flight"
Khuyết điểm: "No console for personal entertainment"
Ưu: "Please put n/a as an option. There was no entertainment for a flight lasting a little over an hour."
Ưu: "I landed"
Khuyết điểm: "Flight was changed which left me with five minutes to get off one plane and onto another. I got to my first gate early and attempted to ask the person there about the timing. She walked away without looking at. On her way down the hall says it will be open in an hour. An hour later I go to the gate. A woman is there and finishing up with another customer. When it was my turn, she said she was closed, yet she helped the joy behind me for over an hour. I know this because I got In the generic questions line and stood there for an hour watching the woman who was "closed" help this guy. When I was FINALLY able to talk to someone, the only thing he told me was to walk fast. That was well worth the 2 hour wait. I will never fly with American again."
Khuyết điểm: "Pathetic airline service especially towards senior citizens.. One of the worst airline.. Poor baggage tracking system and Etihad staff lacks knowledge about their own airline.."