Would fly no other airline on an 18 hour flight. Exceptional inflight service. Flight took off on time and landed early.
They need to have a restroom in that big room that they seat you in before boarding.
Ưu: "The crew was excellent."
Khuyết điểm: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."
Ưu: "I loved that the airline offered several meals, snack options and drinks. The attendants were amazing and would highly recommend Singapore airlines to anyone flying internationally"
Khuyết điểm: "The limited arm room/personal space. Not much leg room in economy for a 10 hour flight. Would be nice if airlines would decrease the number of seats and give a little more room so people aren’t hitting each other in the head with their arms"
Ưu: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Khuyết điểm: "Nothing significant!"
Ưu: "Singapore airlines never disappoints"
Ưu: "Superb service."
Khuyết điểm: "Meals were average for airlines"
Ưu: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Khuyết điểm: "Delay could be complimented by faster speed"
Khuyết điểm: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Khuyết điểm: "Great Airline. Great staff and service. Good food and drink."
Khuyết điểm: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Khuyết điểm: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Ưu: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Ưu: "We loved the service, quality of food, entertainment, and cleanliness of Singapore Airlines flight!"
Khuyết điểm: "Economy is still tightly packed with limited leg room considering the distance traveled."
Ưu: "Friendly staff."
Khuyết điểm: "The food for Premium Economy was very poor. The choices were substandard and the food at some meals was inedible. Very disappointing for the price of the tickets. The cabins and equipment seemed old and jaded."
Ưu: "Clockwork prompt"
Khuyết điểm: "Mechanical"
Ưu: "The flight attendants were nice, attentive and joyful!"
Khuyết điểm: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Ưu: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Khuyết điểm: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Ưu: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Khuyết điểm: "Reclining seats tend to make me caustaphonic with the limited space"
Ưu: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Khuyết điểm: "None that I can think of"
Khuyết điểm: "There was on flight attendance which I assume new. She was not able to manage to check with her colleagues whether there was still a food which I requested before giving me the answer. Also, to me little things like fold the cup holder before take off and landing is just a simple task to do without giving a lecture to the passenger when he or she might be tight up with kids."
Khuyết điểm: "Food not hood"
Khuyết điểm: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Ưu: "I'm starting to sound like a fan boy but Singapore airlines masks this look easy. Comfortable seat great entertainment, edible food and wonderful in for service team. What's not to like"
Khuyết điểm: "Had to drive to Huston. Can we get rid of BA and American and just have Singapore handle the flights at DFW?"
Ưu: "I’ve flown with a lot of airlines in every class. This was an economy class flight and still the food was better than I’ve received in business class on American. The seat was comfortable, the entertainment options varied and extensive and the cabin team were amazing. They clean the bathrooms between uses. Seriously how do other airlines still exist?"
Khuyết điểm: "No free upgrade? ;-). But that’s unreasonable. I love this airline having not flown with them for 4 years I don’t understand why!"
Ưu: "Good crew service"
Khuyết điểm: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Ưu: "Even though the flight was just 45 mins, the crew were able to pop out a beverages round"
Khuyết điểm: "Nothing to mention, all was good"
Ưu: "Friendly, smiling staff, ever happy to help, nice food"
Khuyết điểm: "Seats on the A380 upper deck economy are too uncomfortable, couldn't relax at all during the 5h red-eye to Singapore"
Ưu: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Khuyết điểm: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Ưu: "The crew of ladies and men where so very gracious and courtly, both to the passengers and each other. My wife and I both took note that the flight attendants were "First Class" with emphasis on class. Exceptionally well groomed, but also conveyed genuine concern and helpfulness and at the same time, real workers, energetic and perky. We are bragging to all our friends about the uplifting cultural demeanor of Singapore Airlines. They should all get a pay raise. I will always remember their wonderful service when thinking about our trip to Frankfurt, Germany. Robert"
Ưu: "Helpful staff and a comfortable trip. A plus all the way around"
Ưu: "Friendly, attentive crew. Clean plane."
Khuyết điểm: "Cramp set space. Lack of movie choices, not all had closed caption."
Khuyết điểm: "Food was very poor."
Ưu: "Red wine was good"
Khuyết điểm: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Ưu: "Liked everything from service to comfort"
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Khuyết điểm: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Ưu: "Main Entree hot"
Khuyết điểm: "Cold bread; dessert similar sweetened gak"
Ưu: "they even addressed me by name"
Ưu: "We did not die in a hellacious ball of flame Aviation incident!"
Khuyết điểm: "Bulkhead seating (required for bassinet) Row 41, my seat was practically in the aisle. No where to put my feet without getting trodden on by everyone! Broken entertainment screen, would not stay upright, due to several hundred thousand past passengers bashing into it after having first trodden on the unfortunate passengers feet! Crew unresponsive with drink and food requests, I had to ask for services multiple times on several occasions. Pressing my 'attendant button' my light was lit for 10 minutes before a crew member noticed. My first trip on Singapore, my expectations were not met. Shame"
Ưu: "Great service with a smile and can do attitude"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "service, good TV quality and good movie selection"
Khuyết điểm: "sound quality with headphones was horrible"
Ưu: "Good service"
Khuyết điểm: "spicy chicken too spicy!"
Ưu: "The crew Were so attentive. And Also not untrusive. If i was asleep they left me and offered me food and drink when i woke. Excellent airline."
Ưu: "The service was great! The entertainment was abundant. The food was tasty. No complaints at all!"
Ưu: "Fast boarding"
Khuyết điểm: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Ưu: "The plane cabin, the ease of seat selection, friendly helpful cabin crew, quality and choice of food, facilities in the toilets (mouth wash, hand cream, etc), choice of entertainment, early arrival, the price."
Khuyết điểm: "That I could not afford to travel first class! which must have been marvellous when economy so good."
it would have been better avoiding long delays and to have accommodation for delayed flights
Instead of 1 hour layover in Doha need to wait for 5 6 hours.
Delayed and hour talking off and delay the other end unable to get into the gate, had to wait on the runway for almost 40 minutes, not what you need on a 25 hour journey from Australia to the UK. No reason was given for the delay taking off, on arrival because we were late our gate was taken. Poor experienced.
Coach seats are just too cramped for an 14 hour and 45 minute flight. Not the airlines fault, that is just the way it is today. Great incentive to upgrade to Business Class, but that would have been an extra $970, not in the budget for my company. I will say this, the meals and flight attendants are world class, even in Coach. I had a blind woman sitting in front of me and the genuine care that the flight attendant proactively provided was heartwarming and inspirational. I was moved by the personal touch and genuinely sincere interest by the fight attendant in this woman's experience and safety. Every aspect of the journey, this particular flight attendant made the airline proud.
Food was a disaster, and that’s in the business class ..
Ưu: "comfortable seats. Crew was friendly. Food was good."
Khuyết điểm: "cannot think of any. I am Qatar airways fan"
Ưu: "Very helpful and kind crew. On time boarding and departure."
Khuyết điểm: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Ưu: "Decent seats. Good amenities for a long flight - entertainment, pack with toothbrush/mask/earplugs/socks."
Ưu: "Food is delicious"
Khuyết điểm: "Paid WIFI this time was horrible for the half of the trip WIFI don’t work"
Ưu: "As always crew magnificent"
Ưu: "Crew was very attentive,"
Khuyết điểm: "Have all the food choice in the menu available. And add sudoku to the game"
Ưu: "crew is good and helpful."
Khuyết điểm: "The food was terrible. Needs to improve the quality of the food."
Ưu: "Great experience"
Khuyết điểm: "Excellent"
Khuyết điểm: "Thank for everything it is excellent"
Ưu: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Khuyết điểm: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Khuyết điểm: "Many of the entertainment systems were broken."
Ưu: "Staff, service,"
Khuyết điểm: "Legroom, seat comfort, very long flight"
Khuyết điểm: "Unable to reserve any seats so ended up with the family split all over the plane"
Khuyết điểm: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Ưu: "Legroom was great Staff were great Bathrooms were very clean and cleaned often in the flight"
Ưu: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Khuyết điểm: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Ưu: "Food and flight attendants were excellent in Business Class"
Khuyết điểm: "Sitting near bathrooms was a bit noisy and difficult to sleep"
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "Excellent flight attendant service. Some of the best airline food in the world."
Ưu: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Khuyết điểm: "I enjoyed their meal and services wanted to be Oliver Twist"
Ưu: "Friendly crew and good food/drink service. Timely departure. Comfortable and spacious seating at the departure gate."
Ưu: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Ưu: "The flight crew are all amazing and provide excellent customer service."
Khuyết điểm: "No complaints."
Ưu: "Individual service, happy and natural looking crew, comfort and company aim."
Ưu: "Seats should be comfortable, improve your menu, Pakistani dishes should be added, sweat dishes are hot and tasteless"
Khuyết điểm: "The crew at the ticket counter was quite rude. Our suitcases were 2kg heavier so, in front of them we opened and removed items and then they still made us go through security all over again"
Ưu: "Excellent travel with Qatar Airways"
Khuyết điểm: "Only thing is security was too tight at Doha Airport"
Khuyết điểm: "both flights had 2 hours delay... also lugages cames with next flight."
Ưu: "The Plane was good but not updated with new data"
Khuyết điểm: "Time delays .. old movies... not a good service with food and beverage... no compensation for the waste of time... restrooms werent clean"
Ưu: "I liked the food, the crew, and the team at the airport was nice and professional. There was a air host by the name of Zaid or Zain and he was from Bombay. Really nice person and very easy to talk to."
Ưu: "Onboard crew"
Khuyết điểm: "Boarding process. It could start on time as printed on the boarding pass. If it is by zone, the provide a few minutes between the zones and adjust time accordingly."
Khuyết điểm: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Ưu: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Khuyết điểm: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Ưu: "It was a long flight from US but was comfortable. Staff was courteous."
Khuyết điểm: "no one came to help even after asking for assistance"
Ưu: "Qatar airlines was awesome! Comfy seat, great headrest, lots of entertainment options and decent food all on a very short flight. Would definitely fly this airline again!"
Ưu: "Generally ok but not as good as other Middle East carriers"
Khuyết điểm: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Ưu: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Khuyết điểm: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Ưu: "Excellent service and aircraft! Top tier entertainment and food and wine."
Khuyết điểm: "NADA!"
Khuyết điểm: "I did not like that u cannot see what seats are avil before u buy the ticket.. i got a bad seat!"
Ưu: "On time, good crew, easy connection."
Khuyết điểm: "Hard and tight seats for such long night flight."
Ưu: "Great seat with extra legroom, very attentive cabin crew."
Khuyết điểm: "Boarding"
Ưu: "Plane was large and comfortable."
Khuyết điểm: "Boarding was chaotic and confusing."
Ưu: "Crew was professional, qiality of food great"
Khuyết điểm: "Boarding is better done row-wise than by alphabetical groups which is arbitrary"
Ưu: "The crew good except one man i guess from India"
Khuyết điểm: "The food was not good at all"
Ưu: "entertainment options"
Khuyết điểm: "They ran out of chicken for the back part of the plane so we all had salmon"
Ưu: "First time we flew on business on international (we upgraded)."
Khuyết điểm: "I haven’t received my bag yet. It’s been 4 days"
Ưu: "Service level of cabin crew and ICE."
Khuyết điểm: "The long wait to exit from the aircraft and to pick up my baggages from the carousel at Mcr airport. The main meal chicken curry & rice was a disappointment as the curry appeared slimy and starchy. It didn’t come anywhere near the delicious meal on flight from Mcr to Dubai on 12/1/19 chicken with pilaf rice!"
Ưu: "Brilliant service from start to finish"
Khuyết điểm: "Nothing"
Ưu: "Legroom and seats Entertainment"
Khuyết điểm: "Slow service Sparing on refreshments"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Crew were helpful & friendly."
Khuyết điểm: "No vegetarian food."
Ưu: "Very helpful and arranged for me to move next to a friend (we had booked separately )"
Khuyết điểm: "Nothing"
Ưu: "Comfort and service on boat"
Khuyết điểm: "Check in and flight connection not as promised..."
Ưu: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
Khuyết điểm: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
Ưu: "The flight on the A3800 was great."
Ưu: "Everything was perfect"
Khuyết điểm: "I ordered regular vegetarian meal and they served me Vegan meal! Also my flight from Chicago to Dubai on January 30 they didn’t offer me vegetarian meal coz they said I Didn’t select meal and they said they didn’t have extra Vegetarian meal!"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "A very small hidden FLYDUBAI reference for a one-route flight with Emirates logo was unprofessional and deceptive."
Ưu: "Travelled Business Class - a great experience."
Khuyết điểm: "Slow to board."
Khuyết điểm: "Boarding was chaotic"
Ưu: "night flight but well able to sleep on this flight"
Ưu: "Almost everything!"
Khuyết điểm: "Couldn’t find anything to really complain about other then had to go and ask one of the stewards to get the drink I asked for that hadn’t come."
Ưu: "Price, comfort, ice, food and drinks"
Khuyết điểm: "I just don’t like discomfort of others moving their seat back."
Ưu: "all entertrainment onboard is excellent ."
Khuyết điểm: "the flight is good,,but unfortunately the staff is not accomodating that much,,need some basic training on what kind of food you are serving to passenger.."
Ưu: "Services and attention to detail"
Khuyết điểm: "N/a"
Ưu: "Free upgrade given as skywards gold"
Khuyết điểm: "ICE not as good as a380"
Ưu: "It was a comfortable flight since I had 3 seats in my row which I ended up sleeping on."
Khuyết điểm: "The food was cold and awful and it's hard to understand how can they run out of drinks barely half way through Economy during service. A couple of the cabin crew females were rude."
Ưu: "The ice entertainment is great, from movies to series and such a vast choice to pick from. Was the only thing that kept me going on the flight."
Khuyết điểm: "For a 8 hour flight the seats are not great. I'm only 5'7" and still didn't feel I had much room for my legs. Food wasn't the best but I've never been a fan of airplane food. Had a good pick of soft drinks."
Ưu: "So, as mentioned, this was our first time flying Emirates and from our flights from Maryland to Dubai to Philippines has been pleasant, the only issue we've had was with the security process and an incident that my wife encountered in Dubai when we were in the process of boarding to go to Washington Dulles. We landed in Dubai and we were in transit to our connecting flight. We went to our assigned gate and had to check in with security prior to waiting in our gate or boarding the plane. We checked in our electronic devices and my wife was asked to be checked. There wasn't anything wrong up until that moment. My wife cooperated with all the requests of the security agent. They asked her to go inside a security room/enclosed area and the first thing that the security agent asked my wife was why she wasn't wearing her wedding band. It was obvious that she was married because she had a tan line of the marks of wearing a ring. It was her travel ring and she removed it because it was too tight and she explained that to the agent. The agent then made the comment "so you got fat on this trip?". My wife was confused on what she said and asked her "what did you say?". The agent then repeated ..."So you're fat... that's why the wedding ring doesn't fit?" My wife was furious but maintained her cool because she didn't want to give a reason for her to be held from getting on the flight. I didn't see the situation take place and I don't know if there was anything that triggered her comment. My wife felt humiliated. I don't know the agent's name but I wanted to address the incident. Our experience with Emirates has been very pleasant but having to feel helpless after someone with authority to make that comment was humiliating and ruined the rest of her time on the flight as well as mine."
Ưu: "crew food"
Khuyết điểm: "i asked for a plus blanket, they did not provide me since the plane was full, though so many people were not using it and i felt cold; none help was provided"
Ưu: "Good seat pitch in economy and good entertainment selection."
Khuyết điểm: "I did not get the seats I selected when booking"
Ưu: "Iv only every travelled 1st class before and this time had to travel business. I hadn't realised the drop in standard would be so apparent . The staff are not as professinal , attentive and didn't seem very organised ."
Khuyết điểm: "The food was below any standard iv ever flown and was quite frankly disappointed with it only the stale dry scones but the flight as whole . I voiced my concerns at the time and was apologised to . This however caused me to feel uncomfortabld and out in the spot ."
Ưu: "Great experience would Defo use them for our next trip."
Ưu: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Khuyết điểm: "the baby crying next to us crying thrugh much of the flight. We're still exhausted from not being able to sleep well during the flight."
Ưu: "Comfortable and Well cared for during the flight"
Khuyết điểm: "Wheelchair help in Dubai is horrible. They need a disabled or aged person on their staff to understand our problems Too many carriage changes and unnecessary location changes. We do not need a guide to understand where to go and lead us along. We need physical help."
Ưu: "A380 is really comfortable even in economy and choice for entertainment is great"
Khuyết điểm: "Crew are great during standard service runs such as meal / drinks but outside of assigned duties trying to get their attention is almost impossible as the are busy chatting. Pressed the cabin crew call button and took over 15 mins for someone to respond (and only after I caught someone's attention walking past - for the second time, the first person took my request then never reappeared). This despite at least 8 crew members walking past me."
Ưu: "I liked the service, food and the crews behavior"
Khuyết điểm: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Khuyết điểm: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Ưu: "Very nice service roomy aircraft A350"
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Comfortable seats in Premium Economy."
Khuyết điểm: "Seat didn’t recline but moved to a vacant one to sleep. USB charging points didn’t charge my iPad."
Ưu: "All no!"
Khuyết điểm: "Seats are too close!"
Ưu: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Khuyết điểm: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Ưu: "Checkin experience was great. Boarding was great. The crew was great"
Khuyết điểm: "The movies were old. Not many new releases to choose from"
Ưu: "The crew had their hands full. Very friendly throughout the flight"
Khuyết điểm: "Comfortable legroom and newer movies"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Was not able to change my flight"
Khuyết điểm: "Nothing"
Ưu: "Seat uncomfortable even though there was plenty of leg room"
Ưu: "Staff was terrific. On time. That’s most important."
Khuyết điểm: "Seats were not great. Don’t recline properly. Food Very salty. No WyFy. Issue with point allocations and issue entering business Lounge. Purchased membership for this purpose . Was downgraded on my Marco Polo Membership. An error by the airlines. Won’t fly again with this airlines as a result."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
Khuyết điểm: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
Ưu: "CX882, seat 44k would not recline. Made my journey a bit uncomfortable."
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Inflight entertainment was excellent! Staff were very attentive."
Khuyết điểm: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
Khuyết điểm: "The stopover in Hong Kong was longer than I would have liked."
Ưu: "We got to our destination"
Khuyết điểm: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
Ưu: "Hard to make such a long trip comfy in economy"
Khuyết điểm: "Very attentive crew. I didnt go hungry or thirsty. Real friendly."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "onetime, efficient, well-managed"
Khuyết điểm: "not very good food and not enough of it cramped"
Khuyết điểm: "Flight delay."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "One of the better airlines for a reason, great overall"
Khuyết điểm: "Hated all the checks at the airport - felt like a criminal. Crew didn't seem very happy to be there."
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "All the Cathay staff members I dealt with were great! At the airport they were very helpful in getting me onto another flight, as my flight had been delayed, which in turn would make me miss my second flight. All the cabin crews were very friendly. I think that the people that work for Cathay make up for a lot of what Cathay lacks in other aspects."
Khuyết điểm: "There was not enough information about the flight delays and the causes for these delays. It was a little stressful and rushed as my layover in HK was quite short. The boarding process could be a lot better if people were boarded according to rows. Food on most Cathay flights in general was pretty disappointing. It would also be great to have wi-fi on the flights. Especially considering how long some of the flights can be."
Ưu: "Cathay Pacific agent was there to guide us to connection"
Khuyết điểm: "Flight was delayed leading to harried connection."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Great seat. Flew from Hong Kong to Manchester and had a good 7 hour sleep. Food, especially breakfast was amazing with a dim sum selection. Crew was fantastic as always."
Khuyết điểm: "Dinner however was a little lackluster with a prawn and crab meat stir fry which was a little bland."
Ưu: "Everything went as planned, albeit slight delay. Als good."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Ưu: "I liked the smothered flight and the management of time that the crew implemented"
Khuyết điểm: "The food was almost not edible . I would feel guilty feeding it to my dog"
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
clean n seat legroom was spacious
It was an excellent flight!
Check-in line was slow. Would have been helpful to have more agents. Everyone was very kind and helpful and the flight was short and easy.
Ưu: "Swiss is my new favorite airline."
Khuyết điểm: "Nothing bad to report. Book Swiss!"
Khuyết điểm: "Flight delayed, sat on plane on ground for 4 hours then missed connecting flight."
Ưu: "Service was excellent"
Khuyết điểm: "Carry on baggage size misleading"
Ưu: "comfortable seating, friendly helpful crew, good food"
Khuyết điểm: "sometimes too cold sometimes too warm"
Ưu: "The kindness of all people working on Swiss was very special"
Khuyết điểm: "The food was not very special, but the chocolates were awesome"
Ưu: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Khuyết điểm: "See above."
Khuyết điểm: "Food could be better"
Ưu: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Ưu: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Khuyết điểm: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Ưu: "Punctual modern aircraft."
Khuyết điểm: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"
Ưu: "check in & boarding were ok"
Khuyết điểm: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Ưu: "Flight attendants were cheerful and efficient."
Khuyết điểm: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Ưu: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Ưu: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."
Ưu: "Spacious seats"
Khuyết điểm: "Bag check process"
Ưu: "Service and food were good considering it was "plane food". No delay whatsoever."
Khuyết điểm: "Black box under the front seat. No room for legs. Seat blocked in lower position, impossible to make it stay in upper position. Entertainment wasn't working good: extremely laggy when it was working ... Seats are way too short. You got the neck support into the upper back ... And I am only 1.80m. Overall, I am done with Swiss until they upgrade their planes. Wifi was 99usd for 220 mo ... what a joke. A 20+yo plane for a such reputated company. There was still the ashtrays inside the restrooms."
Ưu: "Staff, food, on board entertainment all very impressive. Great flight."
Ưu: "The service and the crew were fine"
Khuyết điểm: "Seats are too small and terribly uncomfortable on such long flights."
Khuyết điểm: "carry-on baggage procedure not clear. deal with this issue upfront, not at end when cost is 3x more so Swiss can make more money this way."
Ưu: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."
Khuyết điểm: "Seats recline too far so know leg room. I could not eat my meal."
Khuyết điểm: "Small seats only 2 bathrooms,"
Khuyết điểm: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Ưu: "I thought the attendants were nice and that it was an easy, relaxing flight."
Khuyết điểm: "It was hard to figure out how to request a special meal"
Ưu: "Great service; Very comfortable lie flat beds with lots of leg room"
Ưu: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Ưu: "I bought 2 tikets from Chicago to oscow and back for me and for my son. I live in USA, son lived in Russia but he received immigration visa and I had plan fly to USA with him. From Chicago I used my ticket and say SWISS staff what my son will have trip only from Moscow. I paid for 2 tickets around $1700. Today when we should have trip back to USA, SWISS company said what ticket for my son do not exsist. And I spent for new ticket 220000 rubles about $3600. Nobody in SWISS company do not said me what my tocket for son canceled. I am shoked !!!"
Ưu: "I was fed food and drinks varios times during the flight and that makes me happy! I never went hungry!"
Khuyết điểm: "Very late gate change during boarding process resulting in untimely departure."
Ưu: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Khuyết điểm: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Ưu: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Khuyết điểm: "No complaints"
Ưu: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Khuyết điểm: "Very long time to board which resulted in flight leaving late"
Ưu: "Very good service in business class"
Khuyết điểm: "They lost our luggage and after filing claim we have not been notified for 16 hours"
Ưu: "smooth flight, comfy seats"
Ưu: "Crew; polite helpful and professional."
Khuyết điểm: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Ưu: "My upgrade to first class. Service she good is good considering short flights"
Khuyết điểm: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Khuyết điểm: "Cervise was not so good was waiting almost 3 hours on check in"
Ưu: "Clean and efficient plane, crew and procedures."
Khuyết điểm: "People who handle Swiss"
Ưu: "Very little"
Khuyết điểm: "I paid extra for seat selections and then they did not give me those seats."
Ưu: "I like that this plane had more leg room then other airlines."
Ưu: "The airplane was pretty new with decent space."
Khuyết điểm: "The swiss airplane did not leave on time, it had at least 30 mins delay. This delay did not get recuperated during the flight. The connecting flight did not wait for about 20 passengers. We had to spend a night in Zurich."
Ưu: "large variety of content"
Khuyết điểm: "system didn't work the whole flight on 2 seats"
Ưu: "The boarding process was well organized. The crew was overall pleasant."
Khuyết điểm: "Check in time at the swiss ticket counter exceeded one hour. Too little space per seat. At breakfast, I was asked by the steward to bring my seat forward (presumably so that the people behind me could have more space?), when the people in front of me were reclined: my face was literally centimeters from their seat, which made eating breakfast difficult and unpleasant. The breakfast rolls were clearly not fresh and we're tough and dry, inspite of having been heated."
Khuyết điểm: "seats not too comfortable, if seated right next to the toilet I should pay a lower fare!"