felt they really care of their passenger. Awesome flying with KAL !
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "Very clean aircraft."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Khuyết điểm: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Excellent Service super"
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "food selection & crew courtesy"
Khuyết điểm: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Ưu: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Khuyết điểm: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Flight attendants are awesome."
Khuyết điểm: "The guy next to me was very drunk. He scared me a little bit."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "First class service even n economy."
Khuyết điểm: "We are delayed for 2 hours"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Khuyết điểm: "The flight was to short to enjoy."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "Food was disappointing. Wine was not offered until asked."
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Nothing to complaint. Excellent airline nowadays"
Ưu: "The crew was efficient and very helpful."
Khuyết điểm: "Entertainment choices of selected movies were limited."
Ưu: "The crew always smiles and very accomodating."
Khuyết điểm: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything, the service and the food is great."
Khuyết điểm: "Keep it up"
Ưu: "Crew very helpful. Seat roomy."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Khuyết điểm: "."
Khuyết điểm: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Khuyết điểm: "angled flat seats."
Ưu: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Khuyết điểm: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "Quick local Flight. Left and arrived on time."
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Khuyết điểm: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "I didn't like anything about it."
Khuyết điểm: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ưu: "leg space was better than with other companies"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Not much leg room"
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "Crew was friendly, eager to help. Flight arrived on time."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "The crew was very good."
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "The stewardesses were kind and courteous, attending to every need with a smile."
Khuyết điểm: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Khuyết điểm: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Khuyết điểm: "Breakfast option"
Khuyết điểm: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Wish there was more movies in English"
Khuyết điểm: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "crew was awesome! Service was outstanding"
Khuyết điểm: "a little warm on the plane. food was ordinary"
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
Khuyết điểm: "Nil"
Ưu: "The airline gave us pillows and a small cover"
Khuyết điểm: "The food was nasty, and no air circulation plus so hot in there"
Ưu: "The plane they used was B-787"
Khuyết điểm: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Khuyết điểm: "Food availability a minor challenge but crew handled it very nicely."
Khuyết điểm: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Ưu: "All services are simply best."
Khuyết điểm: "If you can add more Indian food, that will be better."
Khuyết điểm: "You are a wonderful service"
Ưu: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Khuyết điểm: "The entertainment shows could be better as it was limited"
Ưu: "In flight entertainment was excellent"
Khuyết điểm: "My first flight the seat was towards the back and was smaller than others."
Khuyết điểm: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Ưu: "Crew were good though snacks weren't on offer without asking."
Khuyết điểm: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Ưu: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Khuyết điểm: "Nothing negative about this flight."
Khuyết điểm: "Far too low temperature settings"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Great movies and responsive crew"
Khuyết điểm: "Something weird was going on about how food was served and how people went about deciding what to have."
Ưu: "The flight"
Khuyết điểm: "Nothing"
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Ưu: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Khuyết điểm: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Khuyết điểm: "Shitty boarding like in all India airports"
Ưu: "Awesome expirance with emirate fight"
Khuyết điểm: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Everything was very good"
Ưu: "The staff was excellent"
Khuyết điểm: "The wet bun for a snack was terrible."
Ưu: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Khuyết điểm: "Codebase flights and no one looking as us as customers."
Ưu: "Staff were quite attentive. All requested were promptly fulfilled"
Khuyết điểm: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Ưu: "Food n movie selection"
Khuyết điểm: "Noisy seat n very less leg room"
Khuyết điểm: "seats are way too narrow for such a long trip."
Ưu: "Emirates service is always top notch. I am proud to fly them!"
Ưu: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Khuyết điểm: "Crew should keep eye on the toilets. The waste basket was backed up."
Ưu: "I love business class the best"
Ưu: "The service of the airline. The food was good."
Khuyết điểm: "The seats were very small and tight. Most other long haul flights the seats are much more comfortable."
Ưu: "boarding was organized"
Khuyết điểm: "not enough time for changing flights, had to run to other terminal"
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Khuyết điểm: "Entertainment program could be more structured; remote control did not work as it should;"
Ưu: "Food nd entertainment"
Khuyết điểm: "Boarding"
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Ưu: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Khuyết điểm: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Ưu: "We love Emarites Airlines Service"
Khuyết điểm: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Wide selection of movies, TV shows and other entertainment. Food was decent. Crew was attentive enough."
Khuyết điểm: "They did not have special meals that I ordered but the crew tried their best to make it up. But they had the same collection of movies both ways. My return flight was a month later. Entertainment set of was pretty good on their Boeing 777-300Er flight, but average on the A380-800. The 16 hour flight will not be pleasant for most. Why the toilets are so compact? I would pay extra for bit more room. This is a problem with all airlines. They allowed me to take a laptop and a hand baggage in LAX but forced me to check in the hand bag in Dubai. They pick random passengers for this. Irritating."
Ưu: "The check in was good. The flight was good and the hosts were ok."
Khuyết điểm: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Ưu: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Khuyết điểm: "India to dubai had poor Intertainment system"
Ưu: "Good choice of international movies in entertainment"
Khuyết điểm: "Quality of meals can be improved"
Ưu: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Khuyết điểm: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Ưu: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Khuyết điểm: "no complaits"
Ưu: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Ưu: "Everything was great. They have it together."
Khuyết điểm: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Ưu: "Pilot was good flying"
Khuyết điểm: "Hospitality Food Serving I recommend to change the staff They are not serving as per ordered meal When asked for water no response till 1 hour Light indicated for assistance never bothered"
Food Flight Attendants Aircraft Istanbul airport
Ưu: "Good service. Great price."
Ưu: "It was ontime"
Khuyết điểm: "Plane dirty toilets disgusting, much to warm in cabin, very tight seats and Turkish doesn’t enforce their carryon luggage regulations do boarding takes ages"
Khuyết điểm: "Turkish was phenomenal. FareScan could have definitely been better. After booking they called demanding another $145 for my seats. They said they couldn’t complete my reservation without it and needed an email confirmation from me to approve the new charge. Seeing I was short on time, I didn’t have a choice. Will never do business with them again."
Ưu: "The food was amazing and the crew was great!"
Khuyết điểm: "Boarding seemed a bit unorganized."
Khuyết điểm: "Food"
Ưu: "The crew was great and the flight was smooth. The food was also good."
Khuyết điểm: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Ưu: "Entertainment and punctuality"
Khuyết điểm: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Ưu: "Airplane was clean, well-stocked with blankets and pillows, good in-flight entertainment. Staff was friendly and the flight was not crowded which made for a more comfortable experience."
Khuyết điểm: "Limited meal options for someone with food allergies."
Ưu: "Fast boarding"
Khuyết điểm: "A little bit hot on board"
Ưu: "Sandwich was good and the seats had good padding and comfortable."
Ưu: "We loved everything about our flight, plane was so quiet and service was amazing"
Khuyết điểm: "They didnt care about the damages caused to us"
Khuyết điểm: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Ưu: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Khuyết điểm: "The flight was cancelled and I still didnt receice my refund."
Ưu: "Entertainment is good and nothing else."
Khuyết điểm: "Crew was helpful but with "I am doing you a favor" face which I didn't like. And then I found my instrument damaged which broke me."
Ưu: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Khuyết điểm: "We stood in line for a while, when it was our turn to check in they told us we were in the wrong line, unfortunately we didn’t saw a sign that told us that we had to be somewhere else because we were flying to Israel. At our second check in the guy at the desk was very unfriendly. Not something you think oh he is happy he could help us. Not at all. He was very grumpy"
Ưu: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Khuyết điểm: "N/A"
Khuyết điểm: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Ưu: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"
Ưu: "I already posted my remarks above"
Khuyết điểm: "Same wrote above"
Ưu: "Flight attendant in my section seemed annoyed with everything the entire flight. My interactions with her were all fine, but I saw her get obviously frustrated with multiple customers that weren't doing anything out of the ordinary. The rest of the crew seemed pleasant. Seats were incredibly tight for a ten hour flight. Loved the movie/show selection and the food was on the better end of any airline food I've had."
Ưu: "Friendly & helpful crew, very clean, spacious, great entertainment options for all ages. I would book with Turkish Airlines again!"
Ưu: "The food was impeccable- would compete favorably against Etihad, Singapore, Cathay or Emirates Courteous crew who would be the very best with some more training in making customers feel special. Excellent business cabin"
Khuyết điểm: "Slightly edgy crew"
Ưu: "Good entertainment system, nice food"
Khuyết điểm: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"
Ưu: "Food was great"
Khuyết điểm: "Took long time to board. Entertainment system showed no content."
Ưu: "First time flying with Turkish. On time, smooth takeoff/landing, top notch food, entertainment, easiest and most comfortable transatlantic flight I've ever been on. Will continue to fly Turkish every time I have the option to"
Khuyết điểm: "Everything was top notch"
Khuyết điểm: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Ưu: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Khuyết điểm: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Ưu: "Comfortable plane Good food Friendly service"
Ưu: "The crew was very helpful in getting the Wi-Fi to work on my phone. The food was delicious."
Khuyết điểm: "Not enough leg room for me at 6'3"ans the guy in front of me reclined his seat for the whole 12 hour flight!"
Khuyết điểm: "We end up spending almost 1,200 use extra to reach Washington and return to Yaounde."
Ưu: "The plane ride was very smooth. The attendants were kind and helpful."
Ưu: "The crew was mostly kind and the airplane was comphy when no one was sitting by my side. Excellent entertainment!!!"
Khuyết điểm: "Couldn't find where I should order unusual food. Turkish web is not effective for travelers."
Khuyết điểm: "AC was not working while we were in the ground"
Ưu: "I like the good service and the food"
Ưu: "Food was good , crew was nice, entertainment was good"
Khuyết điểm: "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
Ưu: "The entertainment and food were excellent"
Khuyết điểm: "The boarding process was horribley inefficient. I stood in line in a non air conditioned terminal for over 30 minutes for a security check before boarding."
Ưu: "The service was good, the food was good. No complaints"
Ưu: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Khuyết điểm: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Ưu: "Food was tasty and diverse"
Khuyết điểm: "The entertainment system on the flight did not work."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Khuyết điểm: "Very very cramped"
Ưu: "Good flight with plenty of entertainment and food!b"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Khuyết điểm: "The entertainment was a little out of date and lacking but everything else makes up for it"
Ưu: "The company gave us a hotel for the layover."
Khuyết điểm: "Seats uncomfortable"
Ưu: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Khuyết điểm: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."