As an elite member i was put in the back - bad Also both flight delay total more than 1 hour
Ưu: "Great food and entertainment"
Khuyết điểm: "On time departure"
Khuyết điểm: "Good everything"
Ưu: "Entertainment, crew and food"
Khuyết điểm: "Seat space"
Ưu: "Yes the crew was amazing and the seat"
Khuyết điểm: "As long as nothing bad happens that is plenty good enough."
Ưu: "Not too expensive"
Khuyết điểm: "Better/more comfortable seats"
Ưu: "I was able to rearrange my seating, no surprises with the clear notification of the gate change upon my arrival, and quality of service was spectacular."
Khuyết điểm: "If the crew could have been more diligent with bathroom duties, a less of a surprise could have been noticed upon a visit. Not really their fault, the passengers seemed a bit more messy than expected."
Ưu: "The ability to select a special meal ahead of time. Meal selection out of the US was better than coming from oversea into the US."
Khuyết điểm: "Seating can always be made more comfortable."
Khuyết điểm: "It would be better if the chair a little bit bigger! But overall you still have the best service so far! Thank you very much!"
Ưu: "Friendly staffs & price"
Khuyết điểm: "Not much legroom for economy"
Ưu: "Food was a solid ok!"
Khuyết điểm: "They cycled heating and cooling during the flight, but the heating can be a little too much and make the air difficult to breathe and felt really stuffed and dry in the space."
Ưu: "Meals were tasty and drinks were great. Service was wonderful. Great entertaining selections."
Khuyết điểm: "Nothing, really."
Ưu: "Service was efficient and responsive ."
Khuyết điểm: "Food was good"
Ưu: "Living in novotel while staying in Taipei"
Khuyết điểm: "stuck in Taipei"
Khuyết điểm: "Thieves cut the lock on my luggage and robbed me of valuables during my 2 hr layover in Bangkok. Spoiled my trip"
Ưu: "Though the boarding process for this flight had the passengers take a shuttle to board the plane, I actually preferred this, because it seemed that the process was more efficient. The crew was quick to get everyone settled and our flight departed within just a couple of minutes from the original departure time. Seemed as though it was way faster than the normal gate departures of most flights I've been on."
Ưu: "great service by flight attendant; clean bathroom; free tasty meals and snacks"
Ưu: "Good and friendly service, comfortable seat"
Khuyết điểm: "Nothing"
Khuyết điểm: "Comfort I have long legs... no free beer."
Ưu: "Crew was nice"
Khuyết điểm: "The plane was kept really cold and entertainment system didnt work very well."
Ưu: "Crew was excellent."
Khuyết điểm: "kind of an old airplane. Food tray was broken. Display was not functional."
Ưu: "Love the air plane fly with. Seat is ok , food is better compare with Americans airline industry, but no compare with Korean airline ."
Khuyết điểm: "The food is small tray , nothing special , silverware is plastic not like Korean Air or AsianaAirlines are stainless. Entertaining have a lot choice . But the screen is terrible small and old look . Can’t see clear with reading glasses."
Ưu: "Easy flight from TPE to SIN. The plane was clean and the crew were attentive and pleasant."
Khuyết điểm: "The plane was older and starting to show signs of wear and tear. The snacks were okay, but the meal served was nearly inedible. Limited selection of beverages. The entertainment system was slow and did not contain as much content as other international lines I've flown."
Khuyết điểm: "The flight came in late. Its not normal. The crew did not care much and where not nice normal.. They need a fresh look at where they are going."
Ưu: "what else can I ask for , fast boarding good service"
Ưu: "my family like the food and A lot of choice for movies, will flight again , way to go China Airlines"
Ưu: "Better couch legroom than any of the US carries I have flown overseas. Newer plane and attentive flight crew. There was a decent movie and entertainment selection and the meals were reasonably good. Crew was very attentive to keeping the bathrooms clean, which on a long flight is a very nice. Checking staff in Los Angeles to insuring the comfort of a taller customer was excellent."
Khuyết điểm: "Flight delays, but they where at the gate to insure I made my connection."
Khuyết điểm: "The lady, her name is Thi. She told so mean to me and my mom. Her service is not professional. I don't like her!!!"
Ưu: "Food is good. I like cake and rice of China Airline. And I also was serviced well during the flight to San Francisco. The stewardess helped me a lot when I got trouble with my dizzy and more."
Khuyết điểm: "Unsat. I asked for my flight to get changed it did not happen I had to by a whole new ticket. Waste of my time and money"
Ưu: "I had 4 seats for me"
Ưu: "I very much enjoyed the flight! The airline staff were incredibly friendly and helpful. They were kind and went out of their way to offer water bottle refills; a huge plus on such a long flight! The meal I requested was vegan and good. There were no loud announcements, bright lights or interruptions for many hours during the flight: very relaxing for sleeping and reading. I will absolutely be flying with them again."
Khuyết điểm: "The seats were not 'incredibly' comfortable, I'm a smallish woman and felt a little cramped, but overall it was pleasant. Just bring a puffy jacket or back pillow. I wish the juice and beverage selection were more varied (healthy options) and that they used more sustainable and environmentally friendly practices❗️My food came with a single-serving water cup that I requested they keep though I think even unused it was thrown away..."
Khuyết điểm: "Older entertainment system and still decent"
Ưu: "Service, crew and food were exceptional"
Khuyết điểm: "Nothing to complain about"
Ưu: "The inflight entertainment was okay. Changing planes in Taipei was enlivened by their funky themed lounges."
Khuyết điểm: "The first meal was horrible. Things improved somewhat after that but it made a lasting impression."
Ưu: "The food, the plane."
Khuyết điểm: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Ưu: "Entertainment system"
Khuyết điểm: "Narrow seats, narrow aisles"
Ưu: "Friendly staffs, decent leg room, boarding process was smooth"
Khuyết điểm: "A little limited on movie selections & food was ok"
Khuyết điểm: "Everything. I will never fly this airline again!"
Ưu: "Seat was comfortable, I was able to get an aisle seat, entertainment options were good."
Khuyết điểm: "Flight was 90 minutes late taking off, departure gate was cold and uncomfortable, had to take a bus from gate to plane."
Ưu: "Promptly served food"
Khuyết điểm: "Very tight connection due to delayed first flight"
Ưu: "Very good service.on a scale 1 to 10,I give 10 point. Keep up the good job. Thanks"
Khuyết điểm: "The flight fron TPE to HNL was delayed 90 minutes which caused me to miss my connecting flight in HNL. The crew did apologize"
Ưu: "I've been taking CI to Taiwan since I was a little kid. My flight to Seoul via Taipei was a bit uncomfortable bc the flight was fully packed and even though I had an aisle seat, the person sitting in the middle was hogging up all my space . Once I landed in Taipei and went on next flight to my destination at Seoul, that flight was much more comfortable and less people. On my return direct flight from Taipei to JFK seats were comfy and service is always attentive. I enjoy taking china airlines and can always rely on their service and clean planes"
Khuyết điểm: "The new interior decoration seems outdated and gives a weird vibe."
Ưu: "seats were ok for being in the very back"
Khuyết điểm: "Our flight took off an hour late. 2nd time this happened with this airline during this trip"
Ưu: "Good Improvement from past"
Khuyết điểm: "Wifi not included"
Ưu: "The food was excellent, service equals any other airline I've flown on and better than most. The seats were comfortable and the entertainment selection was outstanding."
Khuyết điểm: "I can't think of a thing that wasn't to my liking."
Ưu: "My flight to Taipei was a positive experience. Premium economy was quite an act of kindness to oneself. The seats were roomy and comfortable. Noise canceling headphones are worth the weight in gold. I would recommend the seat as worth the extra money."
Khuyết điểm: "The food actually was surprisingly poor. The congee simply didn't deserve the title. Sludge perhaps would better suit it. The next meal was much better with the shrimp salad."
Very cramped. Entertainment poor. How about some old classic films
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
Khuyết điểm: "No entertainment facilities available even in business class"
Khuyết điểm: "Flight was delayed by two hours"
Khuyết điểm: "I am more than pleased with the service I received, keep up the work Kind regards Shane"
Khuyết điểm: "I paid more than 1500 ringgit for the bags, although the booking of the trip was comprehensive. Unfortunately the site disappointed me"
Ưu: "Helping and immediate response."
Ưu: "Cool and excellent service."
Ưu: "All went Well, no delays, good service."
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "Some staff were good others could not be bothered."
Khuyết điểm: "Nicer staff"
Ưu: "Price were amongst the cheapest"
Khuyết điểm: "Terrible cabin cleaness and rude crew members. Nothing matches the Malaysian hospitality promoted."
Ưu: "the crew was flexible enough to allow change of seat to emergency exit after takeoff. Some of the crew are friendly, but not all."
Khuyết điểm: "the seats. I am 5'9 tall and my knees are touching the seat in front of me. Entertainment system needs to be upgraded. Food is so-so. Overall, MH flights, not just this recent one was just what was expected as the bare minimum."
Ưu: "On time"
Khuyết điểm: "No control of children on group tour, allowed to yell and run around. Express Immigration pass not available"
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Gotta love seats in business class that lie flat and even give you a little bit of a massage. Superb crew."
Ưu: "None that I like!"
Khuyết điểm: "Flight delayed coming in therefore late departure of over an hour! My outgoing flight was also delayed that I missed my connection at Kuala Lumpur and was put on next flight 4 hours later arriving into Singapore around midnight!"
Khuyết điểm: "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "Very quick transfer of my luggages in KL"
Khuyết điểm: "Quick transfer"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "Service is great..."
Khuyết điểm: "Not sure why all Sabah/Sarawak gates are at the farthest..."
Khuyết điểm: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Ưu: "On time. Good food Good flight attendant service"
Ưu: "The crew were friendly although some of the announcement was not clear."
Khuyết điểm: "We had bad experience with the airline because our luggage was not to be found at Langkawi airport and we had make a report. Fortunately about 8 hours later our luggage was sent to our resort which we stayed. (we arrived Langkawi airport around 3pm, we were told by the officer that our luggage will be sent to our resort at 7pm but it came at 11pm instead) The snacks could have been better. Besides the salted peanuts, it would be better to add biscuits or a slice of cake. The orange juice is good but maybe if we are given choice of warm drink (tea or coffee) it would be great."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Khuyết điểm: "Nothing"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Ưu: "The entertainment, seat spacing"
Khuyết điểm: "The gate"
Ưu: "I got there eventually"
Khuyết điểm: "The delay"
Ưu: "Crew was good"
Khuyết điểm: "Food is not good"
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Ưu: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Khuyết điểm: "Lateness and lack of transparency from MAS staff"
Ưu: "Free beer and wine. Good inflight entertainment. Food ok."
Khuyết điểm: "Seats uncomfortable and not enough leg room for someone 6'02". They ran out of the chicken meal and I was stuck with the fish which wasn't that great."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
Khuyết điểm: "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
Khuyết điểm: "Check in counter personnel were very slow. They did not know proper immigration rules. They made me wait for 30 minutes while they verified with immigration on something I had already told them. I had to rush through immigration and security to ensure I made the flight on time. Added stress as a customer."
Khuyết điểm: "Two people on the same PNR, but seated six rows apart. Say what?"
Khuyết điểm: "I never got to take the flight. Tried to cancel multiple times with VAYAMA prior to 31 March, but they never responded."
Ưu: "The boarding and entertainment..."
Khuyết điểm: "The food... and the lack of announcement to advise us on the delay"
Khuyết điểm: "Fight was delayed half an hour due to waiting for a few connecting flight passengers. This is ridiculous as the airline is making the gain at the expense of other passengers' priceless time."
Khuyết điểm: "our vegan food was not provided"
Ưu: "Crew was efficient and polite in Business class. Lie flat seats were fantastic and cabin layout was great."
Khuyết điểm: "Lack of movies compared to other carriers. Lack of food choices. Would have thought there be more local cuisine included especially for a flight emanating out of KL. Check-in at KLIA was pretty dismal in terms of the process - simply had no idea where to go even though I was in Business class."
Ưu: "Aero bridge availability"
Khuyết điểm: "Choice to meals like McD mix and match. Can choose other combination of same value"
Khuyết điểm: "Attentiveness and comfort passenger for any incident."
Ưu: "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
Khuyết điểm: "none"
Khuyết điểm: "For some unknown reason, Kiwi.com booked this as a self-connecting trip and now my luggage is missing (didn't connect). In addition, they CHECKED IN FOR ME and selected middle seats. I am incredibly unsatisfied with this service and disappointed in my kayak experience as a result."
Ưu: "The crew was amazing!"
Khuyết điểm: "provide accesible wifi"
Ưu: "good budget airline."
Khuyết điểm: "seats are very close, legroom is uncomfortable"
Ưu: "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
Khuyết điểm: "Had to ask someone in terminal about getting our connecting flight"
Ưu: "quick boarding, flight duration and scheduled arrival Attracting fares since it’s a budget airline."
Khuyết điểm: "The seats didn’t even have a recliner."
Ưu: "I tried their new selection of meals- butter chicken with rice. It was really good actually"
Khuyết điểm: "As usual, I don’t really like the non-reclining seats on Airasia flights"
Khuyết điểm: "no food. maybe ok for this price. boarding: why i had to checkin twive while using 1 carrier? that was mentioned on the ticket, but I oversaw that when was ordering ticket on website"
Ưu: "Staff were very helpful and friendly. Even let me off some money for a drink"
Khuyết điểm: "Checking in took way longer than needed"
Khuyết điểm: "Delayed flight"
Ưu: "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
Khuyết điểm: "A little cramped up seats"
Khuyết điểm: "weak maintenance and everything is chargeable including water"
Ưu: "The efficiency and professionalism of the crew."
Khuyết điểm: "Nothing to dislike."
Ưu: "On time"
Khuyết điểm: "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
Khuyết điểm: "Immigration offload for no reason then asked to rebook .."
Ưu: "Nothing I like"
Khuyết điểm: "Flight delayed, landed at 2.00am+"
Khuyết điểm: "In flight food is available for cash in Malasian ringgit only, which makes it unavailable for those international passengers leaving Malaysia who get rid of local currency on their way out of country"
Khuyết điểm: "Flight delayed 1.5 hours, no food offered, deformed seat with no back support"
Ưu: "Check in, boarding was easy, staff were friendly, flight was uneventful"
Khuyết điểm: "Unable to use airasia app for e-boarding"
Ưu: "Personnel very young and friendly - they seem to enjoy their job!"
Khuyết điểm: "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
Ưu: "convenient flight times"
Khuyết điểm: "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
Khuyết điểm: "Rough flight and landing, seemed like a rookie pilot was flying."
Ưu: "Value for money"
Khuyết điểm: "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
Khuyết điểm: "They make you pay for water...WATER"
Ưu: "The crew and the foods are awesome."
Khuyết điểm: "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
Ưu: "On this one particular leg of the flight from KUL to KIX, this has got to be the best looking crew ever in my 50+ years of flying, both male and female attendants. The girls are gorgeous, practically models. Almost makes up for the lack of on-board entertainment."
Khuyết điểm: "constant flight delays"
Ưu: "Crew was professional, relatively quick boarding"
Khuyết điểm: "BAGGAGE FEES were OUTRAGEOUS!!"
Ưu: "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
Khuyết điểm: "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
Ưu: "Upfront notification of delays"
Khuyết điểm: "Delayed flight time, not much entertainment in flight"
Khuyết điểm: "Flight delayed no free water never again"
Khuyết điểm: "Delay delay"
Ưu: "WiFi with some entertainment resources"
Khuyết điểm: "No food/no drinks, unexpected"
Khuyết điểm: "When i arrived at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)When i arriVed at airport i was inform that y must paid us$ 70 extra for a 15kg bag(was the only bag for two passwngers)"
Ưu: "Everything was there"
Khuyết điểm: "Flight was delayed"
Ưu: "The flight itself was ok."
Khuyết điểm: "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
Khuyết điểm: "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
Khuyết điểm: "All thing baaaaad"
Ưu: "we got to the destination"
Khuyết điểm: "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
Khuyết điểm: "I was charged $300 for a carry on because it was determined that my carry on was too large (which it was NOT) . charged $18/ kg."
Khuyết điểm: "Flight delay"
Ưu: "it was a very nice and clean plane."
Khuyết điểm: "They dont give anything complimentary - not even drinks or water!"
Khuyết điểm: "Not much snack and drinks options for short flight when customer don't want a meal onboard."
Khuyết điểm: "The cabin had an unpleasant smell"
Ưu: "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
The crew was very attentive, friendly and efficient.
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Everything"
Ưu: "It was very good value for money."
Ưu: "The flight was smooth despite bouts of turbulence. The crew ensured everyone was strapped in and the pilot made a prior announcement before flight take-off. Most Pilots don’t."
Khuyết điểm: "The check-in process took extremely Long as there were only two counters open. The boarding process was a joke. Despite the announcement to board by rows, there was no enforcement whatsoever and it was free for all."
Khuyết điểm: "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
Ưu: "Crew were good"
Khuyết điểm: "Flight was late."
Ưu: "we were on time and landed ahead of schedule."
Khuyết điểm: "nowhere to store our cabin luggage"
Khuyết điểm: "Allow us to upgrade class"
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Khuyết điểm: "I need wheelchair but your crew an Indian Lady I think in the check -in counter did not give me wheelchair from Singapore. She said but in Mla she assigned wheel chair but when in Manila they said Scoot did not assigned wheelchair inmy ticket. I hate you Scoot and I will never take scoot again in any of my up coming trips"
Ưu: "Head rest not comfortable. Short distance okay not long one."
Khuyết điểm: "Plane is old i think. Take off and landing time plane some shaky and sound not pleasant."
Khuyết điểm: "Music or movie will be good."
Ưu: "I hope never to fly Scoot again."
Khuyết điểm: "Extremely rude and uncaring staff. I hate not being booked through with boarding passes. You have to wait in line at every stop, go through security and wait to get your ongoing boarding pass. The Scoot transfer people in Singapore are the most rude people I've ever met."
Ưu: "Loved the tinted windows on the Dreamliner! And the rainbow lights at the end of the flight. Scoot personal were excellant!"
Khuyết điểm: "Things to know: Need to download an app before getting on the flight to get ScootTV. Plane was a little loud."
Ưu: "Overall okay. Food was not in our list because the flight is about one and a half hour. No entertainment as it was a short one and we departed earlier than the estimated time."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Everything worked"
Khuyết điểm: "Nothing"
Ưu: "Organised well. Clean plane. Excellnt comms from pilot and staff presented well."
Khuyết điểm: "Could not recline chair"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Khuyết điểm: "I didn't realise I was going to be in such a poor airline after booking through the Singapore Airlines website. There was hardly any space, food options were limited, there was no entertainment, they even charged for water! Equal worst airline with jetstar"
Ưu: "boarding is thru gate and not tarmac"
Khuyết điểm: "food are expensive."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "on time and departed early"
Khuyết điểm: "none. is budget airline"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Boarding process Delayed flight"
Ưu: "very nice while Landed and take off."
Khuyết điểm: "We did not order any foods. No suggestion."
Khuyết điểm: "Everything but the price. Worst customer service ever!!!"
Ưu: "Being a budget airline, you really get what you pay for. Seats do not recline. Minimum legroom. I was thankful that it was only a 1-hour flight"
Khuyết điểm: "Stiff, uncomfortable seats without controls. Just adequate legroom for a 5’3” person"
Ưu: "Punctuality was good. No complaints generally."
Khuyết điểm: "Temp in cabin too high."
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Ưu: "The cost was cheap"
Khuyết điểm: "There wasn't much room for someone who is 6'4''"
Khuyết điểm: "They lied about baggage costs My flight on scoot from blr to Singapore was 2 hrs delayed and no reason"
Ưu: "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
Khuyết điểm: "Delay in delivering baggage"
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
Ưu: "They were very professional, polite and helpful"
Khuyết điểm: "Nothing"
Ưu: "QUIET ZONE"
Khuyết điểm: "FLIGHT AIR CON TO COLD NOT ENOUGH TOILETS"
Khuyết điểm: "I get the seat selection pre-check in is a premium service. Bu to not allow someone to express preference (based on what's left) when they check in is downright snarky. The explanation that I got that "we need to balance the plane" is whitewash. It's clearly to push peopel to buying the premium service. But when you do that at the price of alienating people, you've done them and yourself a disservice. Time to rethink!"
Khuyết điểm: "I had lost my luggage from Singapore to Maldives’s airport"
Khuyết điểm: "Delay one hour"
Ưu: "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
Khuyết điểm: "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "The professionalism of the airline crew."
Khuyết điểm: "Taking off on time. It was a bumpy lift off and a bumpy landing. Other than that the flight was good."
Ưu: "The flight was on time and efficient"
Khuyết điểm: "The place was old and very dirty. There was no drink service."
Ưu: "Crew did not do much"
Khuyết điểm: "More service. Free water"
Khuyết điểm: "It costs more to check a bag than it does to book a ticket, this airline is a rip off"
Khuyết điểm: "Always the same problem - not enough leg room."
Ưu: "Quick boarding procedure, good price"
Khuyết điểm: "I am tall... 197cm... and my seat had so little leg room, I couldn't sit normally. All exit seats were free, the flight attendant told me they can't move me because you need to pay extra for those seats. I don't need to get anything for free, but I paid for my seat just like everybody else and it's very frustrating I was forced to spend my flight sitting not only uncomfortably, but also in an unsafe position in case any serious turbulence happened."
Ưu: "Left on time, arrived on time!"
Ưu: "Good boarding"
Khuyết điểm: "Seat pitch it's very tight"
Khuyết điểm: "Worst airline ever"
Ưu: "Seats were not comfortable nor were they worth any upgrades offered flight is cheap if only flying with carry on, not fit for a full vacation. All accessories will be charged. It is the spirit airline of Asia."
Khuyết điểm: "O lie check in and support terrible"
Ưu: "It was cheap."
Khuyết điểm: "Everything else. It is a budget airlines. Don Muang airport is awful compared to BKK. Lines are so long for everything. Even getting food has long lines in hot conditions. It really is necessary to get to the airport a long time in advance. For frequent travelers this is not good."
Khuyết điểm: "Everything"
Khuyết điểm: "It is one of the best low cost airline.Ground staff very helpful even the cabin crew were supportive"
Ưu: "Quick security, on time"
Khuyết điểm: "The seats were really tight, no drink was offered and no entertainment"
Ưu: "Flight attendants are well dressed and friendly"
Khuyết điểm: "My friend and I bought Luang Prabang to Siem Reap tickets with a change in Bangkok. We had both printed our boarding passes and had only carryon bags. They wouldn’t check us in thru to Siem Reap when we were in Luang Prabang, so when we tried to go through transit in Bangkok, the Air Asia agents sent us back to enter Thailand. We had to go through passport control, go up to arrivals and wait in the huge, chaotic lines ( why does AA always have chaotic limes?) and check in again. We then had to go back through immigration and security inspections. Even the immigration and exit officials were questioning why we didn’t go in transit! Took us two hours and lots of extra walking. I only fly Air Asia when I have to, and always think they will have gotten better, but they never do."
Ưu: "Boarding was appropriate and by zones and respected."
Khuyết điểm: "Flight was delayed"
Khuyết điểm: "I got my second section e-ticket, but Thai ground staff didn’t allow me to transfer, so I have to exchange money and pay the visa fee, and then arrival Thailand, and hard to find a place to departure, also, the flight got delayed...."
Ưu: "They were nice to let me on when I was hurrying through security"
Khuyết điểm: "Small seats"
Ưu: "Flying from U tapoa is a great way to get to Hat Yai from Bangsaray,25 mins awayjust over1 hour flight time. Quick check in , Great."
Khuyết điểm: "Little crowded in the departures hall,"
Ưu: "Pleasant inflight experiences."
Khuyết điểm: "Last minute gate change resulted in flight being delayed"
Khuyết điểm: "Flight was 2 Hours late and we missed our connection. We had to wait 3 hours to get a later fligh."
Khuyết điểm: "Realy expensive"
Ưu: "The plane didn't crash"
Khuyết điểm: "So far 2 out of 3 flights were delayed, the luggage was lost and no one could figure out where I can go to find it, the seats super uncomfortable, the flight attendant ignored me every time because I was sitting at the window seat"
Ưu: "We arrived"
Khuyết điểm: "Started with booking, a package includes seats but the seats included we're all full,of i.e. need to pay more again.but100 Dollar for credit card booking? They are crazy! Check-infamily with just computers is terrible, didn't worked properly. Included food in package but can't choose, both legs the same food. Baggage damaged. Long walk in DMK to transfer, inefficient. Overall just a shitty experience!"
Ưu: "Great crew and punctuality of flight."
Khuyết điểm: "Horrible check in queue and boarding without using aerobridge"
Khuyết điểm: "Boarding the flight had to be done by taking a bus to the aeroplane and taking the stairs to board the flight"
Khuyết điểm: "last minute schedule change from Siem Reap to Bangkok"
Khuyết điểm: "Space between seat is so narrow and seat itself can't be able to adjusted at all. Imagin, how uncomfortable if you have a long flight or long hours flight. So terrible"
Khuyết điểm: "Usually not on time - frustrating."
Ưu: "Pilot shorted flight time to compensate for a delay."
Khuyết điểm: "Delay, long bus ride from tarmac to terminal, no USB charging stations at seats."
Ưu: "Crew was nice and they let us move to more open seats during flight."
Khuyết điểm: "Had to pay 35 for checked bag which is usually 25. Didn't offer food or snacks complimentary."
Khuyết điểm: "There was only one lady checking passports for the connecting Airasia flights...so approximately 50 in line and only one lady helping all of us. When we arrived to Krabi, our checked bags were at a different terminal so we had to go to the other side of the airport to get our bags that were sent from siem reap. Waste of 40 minutes!"
Ưu: "Seats were comfortable enough for a domestic flight."
Khuyết điểm: "I realize that the crew is just doing their job but AirAsia in general has pretty backwards policies in comparison to most airlines. The crew will come by and ensure your device is in airplane mode. I even had one member on an extremely empty flight wake me up mid-flight, and ask me to show that I had my seatbelt on (I had a blanket on). About two minutes later, the seatbelt sign was off again. I realize there's no reason to be frustrated with a crew as they're just doing their job, but the airline as a whole is a little archaic and very strict."
Ưu: "The flight itself was very reasonably priced."
Khuyết điểm: "They charged us for a checked bag and it is on a sliding weight scale. If you check your bag be prepared to pay more if it is over 15kilograms. Also, there is no complimentary beverage service. Snacks and drinks are available for a fee. The seats are pretty small. If you have longer legs expect them to hit the tray table even when it's in its full upright position."
Ưu: "Crew was okay"
Khuyết điểm: "the plane was dirty and hot and arrived at airport late"
Khuyết điểm: "It was very expensive for check in luggage. The fees were more than our flight"
Khuyết điểm: "I felt like the airline was in business solely to make money not to provide excellent service for customers. The airline nickeled and dimed everything. Charged an arm and a leg for checked bags and charged PER KG on bags exceeding their limit."
Ưu: "Nice seats albeit too small/close together. Good inflight magazine selection."
Khuyết điểm: "Seats too close, no videos, no free food or drink."
Ưu: "The crew was efficient for getting everyone settle and take off in no time!"
Khuyết điểm: "Need to change the carry on bag to 15 kg! 7 kg is not efficient!!"
Ưu: "It felt like the cabin was not pressurized correctly. My ears were plugged for hours after the flight and I had a bad headache. Our travel companions also thought the cabin pressure was not right."
Ưu: "everything was as described and expected... economical and reliable"
Khuyết điểm: "not even a peanut or water... know before you go!"
Khuyết điểm: "Had to pay hundred dollars for my bags and they charged me 80 baht for A bottle of water you need to tell people that got to pay for bags"
Ưu: "Just about everything. very smooth operation."
Khuyết điểm: "This flight has no drink or food at all."
Ưu: "The line didn't take that long."
Khuyết điểm: "The 7kg weight allowance is ridiculous, it's a clear ploy to grab more money for add-ons, when it should be considered below the minimum amount a reasonable one-bag traveller would bring with them. If you add a laptop, you get a free additional 3kg. Can someone please explain the logic of that? The airplane cabin was freezing cold the whole flight, colder than the older, smaller plane I took on the previous flight. If the Boeing 777 is so advanced, why is the atmosphere less comfortable? To add insult to injury, I was unable to bring adequate warm clothes for my flight to a tropical destination because of the low weight allowance. Lightweight travelers don't want to check bags because of the additional hassle and potential for lost luggage (not to mention the fees). They wear backpacks small enough to fit into the overhead compartment, but getting under the ridiculous 6kg limit means eliminating anything extraneous. 9 or 10kg is more reasonable."
Ưu: "Landed safely."
Khuyết điểm: "Flight was delayed multiple hours without notice. A one hour flight became an 8 hour journey. Seats were small and uncomfortable. I was sitting next to a host of characters that were all concerned they would miss their connecting flight. No tv or entertainment on seat."
Ưu: "Overall all went very well with no shortcomings. It was ahead of schedule."
Khuyết điểm: "Well the only thing to make crew/ overall experience EXCELLENT would be more really pro-active, caring sevice mentality ... but really it verged on EXCELLENT anyway, just because I have no criticisms. Well done!"
Ưu: "Was able to change my seat at the counter due to"
Khuyết điểm: "Tiny seats. Paying for water so I could take some medicine. Not being allowed to bring food or drinks on the plane."
Ưu: "Speedy boarding process."
Khuyết điểm: "Tried to pay for checked bags online 4 times and my payment was denied every time. Was then charged 1800 baht ($50) at ticket counter to check two medium sized bags. When I told the representative this, she only said that I needed to call customer service (no number provided) to complain. Staff on flight skipped over several rows, including mine, during beverage service. Despite being one of the priciest airlines I flew domestically within Thailand, they charged for everything. And not Thai prices. Will do everything in my power to avoid flying with Air Asia again."