The seat, crew and food for this flight were excellent. I particularly like the arrangement in business class for the window seat, which offers both very good privacy and aisle access. The only improvement needed is the entertainment; the entertainment choices were limited and the hand-held control was difficult to navigate. But overall a very good product
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
The Manila to Japan leg were great, so was the Japan to Chicago… but it all went downhill from Chicago. Our connecting flight from Chicago to Philadelphia was cancelled, then our baggages were loaded onto a different flight than our actual rebooked flight. We made arrangements for us to pock-up our mis-routed luggages that arrived at Phildelphia a day after our flight. However, AA delivered the baggages, so we got a hold of our baggages at the end the day already.
Stewardesses are so nice! Food is really good I will choose japan airline again!
Khuyết điểm: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Ưu: "The crew was definitely amazing. Extremely polite and always have a smile on :-)"
Ưu: "Was able to get to get to Narita Airport."
Khuyết điểm: "Okay and not any issues."
Ưu: "Flight was typical."
Khuyết điểm: "No direction for the connecting flight and no help to understand the connecting flights."
Ưu: "3 hour flight and had a meal Several drinks and crew was very attentive Also seats were very comfortable and spaced well"
Khuyết điểm: "Nothing really other then maybe a better selection of movies but I am not picky Great flight"
Ưu: "33" seats"
Khuyết điểm: "nothing"
Ưu: "Crew was attentive and food was great. Japan air was a much better buy than any American company. I will look for Japan air for any flights I take in the future."
Khuyết điểm: "Nothing. The experience for international economy was perfect."
Ưu: "The meals were an experience in itself. It felt like I was at a 5 star restaurant."
Khuyết điểm: "The seat cushions in economy class could be softer. My rear end was feeling it after the long 11 hour flight from Chicago to Tokyo."
Ưu: "the Level of service and the Japanese culture was evident at every moment of this flight. Our boarding process was delayed by almost an hour, and it felt like every 5-10 minutes we had an update as to what was going on and why, then passports were checked early, and service was top notch."
Khuyết điểm: "In my perfect world, we would have updates way in advance if there are mechanical or airport issues but that is a slim to none chance. That is about it. Everything else was amazing!"
Ưu: "Crew was courteous. Flight in general was uneventful which is a good thing."
Khuyết điểm: "Nothing to criticize. Flight experience was good but not exordinary."
Ưu: "crew was professional, attentive and polite"
Ưu: "Easily upgrade to premium economy class"
Khuyết điểm: "Some staff lack of basic english"
Ưu: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Khuyết điểm: "in-flight Wifi is not working"
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Ưu: "Flight experience in JAL is excellent."
Khuyết điểm: "Japan airline will end the flights from Narita to Incheon on 3/25 which doesn’t work for my future trips."
Ưu: "If I could give the crew 10 stars I'd ask to give em 20 cause they wer AMAZING. So nice and polite i enjoyed my flight so much. They wer very attentive and always smiling. Simply lovely."
Ưu: "Super cheap roundtrip flight. Reliable airline. Flight even came with a meal both ways. Kind staff. Good service."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "The Flight staff are very professional. The food and service were excellent."
Khuyết điểm: "The only downside was the long layover (7.5 hrs) in Narita airport."
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Quick local Flight. Left and arrived on time."
Ưu: "The food is good. The seats for regular economy are a bit more spacious. They also have some deal with fast food restaurants, Mos Burger and Yoshinoya so sometimes you can get their air version of the fast-food meals. I had Yoshinoya and it was pretty good. The entertainment was okay, the only 2 things I wanted to watch was John Wick 2 and Guardians of the Galaxy 2, but the movies change every month so it was probably a bad batch. Also free toothbrushes and toothpaste available on the plane and a self service snack area. Overall it was great."
Khuyết điểm: "Airplan so old and ac not work super hot."
Ưu: "The seats were quite small but other than that it was a nice flight. The crew was very nice."
Ưu: "I didn't expect neck pillow on board"
Khuyết điểm: "Seat wilder would be great"
Ưu: "Friendly and respectful staff, great meals, tasty!"
Ưu: "Always on time"
Khuyết điểm: "No clue when it's boarding time and no announcement"
Ưu: "The flight attendants were very kind and attentive."
Khuyết điểm: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "Last minute accommodation for Muslim meal was awesome!"
Khuyết điểm: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "The service was excellent and the staff friendly. Service was fast and staff friendly."
Khuyết điểm: "Small leg room."
Ưu: "Service and polite staff."
Khuyết điểm: "Not much space between the seats for my long legs."
Ưu: "The service, food, entertainment, everything was perfect. Thanks so much"
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Ưu: "Amazingly polite, smiling happy people. Respectful, it actually makes your day to deal with employees like this."
Khuyết điểm: "Nothing. Was great."
Ưu: "The crew's attention to detail, service."
Khuyết điểm: "Sort of bumpy flight."
Ưu: "Well-appointed airliner. Good food, comfortable seats, wide range of in-flight entertainment. And, as always, extremely polite and accommodating attendants."
Khuyết điểm: "Seats don't recline far enough for comfort. I would trade this for leg-room."
Ưu: "A quiet, quick and on time flight in a small plane with a competent crew - just as expected!"
Ưu: "Very nice flight attendants. Good meals"
Khuyết điểm: "Screen was small and movies start at certain times."
The food could of been much much better. The seating was ok for economy.. I wanted to upgrade but 900.00 for premium is RIDICULOUS
It is unfortunate that no pre-departure drinks are served anymore for business class. Even Emirates has resumed that service. Singapore uses regional aircraft for all flights under 8 hours now so this just made it in which means it is not a full business class seat but overall is comfortable enough.
Check in took a long time although I had already checked in via app; it took a long time to board; Seats we’re not comfortable; The way food was served was very weird and unpleasant since some people were served first even when we were sitting next to each other. Food was awful! Flight attendants were not very attentive.
Someone from the airport employee open our luggages and stole Nike air 1 shoes and Bally shoes, and 6 Nike dri fit shirt, and lots of chocolates.
The most I like from Singapore airlines is the food comparing to other airlines. Also found a good movie to watch. Sometimes it's difficult to find an interesting movie on many airlines.
The crew was very courteous and helpful, great experience!
Ưu: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Khuyết điểm: "They are well trained crews so I have no better ideas about improvements"
Ưu: "Friendly service and not a super crowded plane."
Khuyết điểm: "In-seat entertainment was not working for me, and boarding process could be drastically improved."
Ưu: "Cabin crew was amazing!"
Khuyết điểm: "Food was mediocre and we've had better on Singapore Airlines before."
Ưu: "Movies selection is great. Seating space is comfortable."
Khuyết điểm: "Boarding process could’ve been smoother"
Ưu: "Food, Entertainment."
Khuyết điểm: "Harder than usually landing"
Ưu: "Crew were great. Flight was not full."
Khuyết điểm: "Plane was a bit dated and the entertainment system not as good as the newer plane as choices are lesser."
Ưu: "Yes and yes"
Khuyết điểm: "Not sure because I have never had a better experience."
Ưu: "Service was excellent!"
Ưu: "Everything. New plane amazing food on a two hour flight Great new entertainment system on the seat back."
Khuyết điểm: "A little more leg room."
Ưu: "Everything else"
Khuyết điểm: "Food was less than marginal"
Ưu: "Boarding was great. Staff was cordial. Excellent flight."
Ưu: "Seats in economy were larger than United. Food was good for airplane food, even found a last minute vegetarian meal not ordered ahead. Appreciated a gratis glass of wine. Found a clean pillow and blanket in every seat upon boarding."
Khuyết điểm: "My screen had to be reset twice as it froze up. The attendants kept taking my water cups despite them not being empty. Boarding was less than organized, could have been more efficient. We made up time, arriving a few minutes early even after departing late."
Khuyết điểm: "The desserts. The bun."
Ưu: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Khuyết điểm: "baby crying throughout the flight"
Ưu: "Very good service"
Khuyết điểm: "Very poor entertainment. Upgrade options at the transfer desk not very clear and the staff present there not courteous"
Ưu: "Friendly attentive staff. Excell ent food and great. Service."
Khuyết điểm: "Really crowded seats in economy."
Ưu: "Everyone was very attentive and nice. The leg room is decent ."
Khuyết điểm: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Ưu: "The aircrafts, on-board service on Sin Dxb route"
Khuyết điểm: "The thing that Inhad to fly Silk Air with one of four flights."
Khuyết điểm: "Some staff not courteous which surprised me"
Ưu: "Comfortable, full service through the night.."
Ưu: "Staff worked very hard and were very helpful."
Khuyết điểm: "The staff were run off their feet trying to help the families with babies and toddlers. The flight was not pleasant because of the crying and screaming children around us."
Ưu: "I liked the space I had to stretch out, 3 seats to myself in economy enabled me to get some solid sleep between meals. The crew werebalways very polite and friendly."
Ưu: "The crew on this flight we amazing had a great flight Thank You"
Khuyết điểm: "My first flight (DXB - SIN) was delayed and so my bag didn't make it onto the second flight (SIN - CNS)"
Ưu: "Comfort Great book the cook meal choices Restful Attentive service"
Khuyết điểm: "What’s there not to like about SQ"
Ưu: "Crews are truly nice and patient"
Khuyết điểm: "Crews are very nice, food are not really good"
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "Crew was great. Food not bad for airline food . It was clean."
Ưu: "Crew was nice"
Khuyết điểm: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Ưu: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Khuyết điểm: "There was nothing that I didn't like."
Ưu: "Nothing specific"
Khuyết điểm: "No real dramas"
Ưu: "Sound sleep"
Khuyết điểm: "N/A"
Ưu: "Reasonable price"
Khuyết điểm: "Missed flight for medical reasons with 9 month old son, attempted to use remaining onward flight to Europe and return through Swiss which was refused! Most unreasonable, cheating me of my payment. I have since sought legal advice and contacted travel agent regarding, seems case law from several instances in my support. I had to pay thousands for new flight Austrian Air. Swiss thieved my money and I dont mind saying so. Unfair and unfair conduct. I am saving this letter for twitter to tell my friends of my disgust. I will be happy if this is sorted refunded immediately. A copy of these details and medical letter already provided to Jithendra from flight network (online travel agent)."
Khuyết điểm: "poor ground and inflight crews hospitality poor food quality poor food variation"
Ưu: "The entertainment 100s of movies & Shows The very good portions just right"
Khuyết điểm: "Boarding is very efficient and well organized But when it is going to be an hour late the passengers should be told not stand there on lines with no information"
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Khuyết điểm: "Singapore Airlines always boast themselves as first class service. That is just bs. At night when I was hungry, I asked the flight attendant for some snack, both a male and a female served at my cabin said, "we don't have that." I expected SQ staff to serve one step further, instead of stopping at a no. Can't you recommend something? Throughout the entire trip, whenever I asked something, the way they answered always made me feel that I was a trouble to them. Is it because I was in an economy class and that's how you treat me? SQ, you may want to change what you are proud of. It's no longer a first class service, at least not to us poor economy class passengers."
Ưu: "everything, excellent job"
Ưu: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Ưu: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Khuyết điểm: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Ưu: "Crew was outstanding"
Khuyết điểm: "No sound on my entertainment system"
Ưu: "The food was great!"
Khuyết điểm: "The announcements coming from the boarding crew were not clear or hardly under stable."
I like/can appreciate the staff ON SITE (airports and in the sky ) are there to help you and try to make it less stressful, they do a wonderful job at it! It's when there are unforeseen issues, or problems that occur that directly affect the passengers and their flight(or flights if the issue originated on their first flight and they have a connecting) then that's where there seem to have issues. The airline does not communicate andfl readily update passengers waiting in the airport, only if you're looking at the app or departure screens would you be aware if it keeps getting pushed another 10 mins, another 10 mins and so on until it's 2 hours delayed. If the first delay of the day for that route was due to a technical issue with the plane and that then is going to cause the rest of the days flights on that route to be delayed until the plane is fixed then shouldn't a different plane be used in the meantime so it doesn't affect the rest of the days flights?!? And they also need better work in terms of baggage claim, my app said it had arrived, I had one bag, got off and immediately went to baggage claim and it had multiple flights listed on it (most of my flight was connecting but there was a few staying here in dc too), and no luggage came in for any of the flights listed for at least a half hour and when they would it would only be 5 bags at a time. After an hour of waiting Syracuse disappeared off the screen and I still didn't have a bag. I went to the counter and it was there just stuck in line with the castaway bags. Just little things done that made a long day even longer
AA did horrible with the checking in. I was late my flight even though I got there 2 hours before my flight. There were bunches of people waiting in the line to check in and only had 2 agents at that time. More than half people in line couldn’t fly that day because the flight always took off before we checked in
WI-FI Connection needs to be more secure
Everything was on time and no problems
Lack of information re baggage delays on arrival. I know the airline cannot control the weather but it was chaos in the arrivals area. I waited for 3+ hours with limited information only to be told our bags were still on the plane and to come back in the morning. Seriously? It’s an hours drive each way if I’m lucky, not to mention I have to work tomorrow. Not happy.
Khuyết điểm: "Everything. Major delays lost vacation times"
Ưu: "No and no"
Khuyết điểm: "The plane could have been maintained. Instead I sat for three hours and was told the mechanics didn’t have the equipment to fix the plane"
Ưu: "Crew was attentive and accommodating for seats due to virus."
Khuyết điểm: "Delays could've been prevented or let passengers know, instead of being on the plane for 2 hours without moving."
Ưu: "The friendly service from everyone including desk, wheelchair service, and flight crew"
Khuyết điểm: "Not much at all. Everyone took very good care of me."
Ưu: "We eventually made it to our destination, with our luggage!"
Khuyết điểm: "Better update on delays. Seats are horribly uncomfortable especially for international flights. Food was a joke, dinner was mediocre and breakfast was a cold snack, you can do better. Please consult with airlines that rank in the top ten about how to do things. You already make a huge profit, stop squeezing your customers for more. Maybe you won’t be ranked amongst the worst airlines in the world anymore. Second bad international experience with AA. Never again."
Ưu: "Crew was thoughtful."
Khuyết điểm: "Flight departure delayed due to something about waiting for a travel log."
Khuyết điểm: "boarding time, delayed for 3 hours"
Ưu: "Good flight and crew"
Khuyết điểm: "Nothing"
Ưu: "Seat was okay. Crew was definitely amazing."
Khuyết điểm: "I wish the seats were even just an inch wider and more legroom for really tall people like myself."
Khuyết điểm: "Everything was perfect and on schedule! Thanks for the wonderful experience"
Khuyết điểm: "The personal device entertainment wasn't working, which made for a long, dull flight."
Ưu: "Flights are on time, and the information on the app was accurate and timely"
Khuyết điểm: "Not much... it was the easiest flight I’ve taken in some time!"
Ưu: "Fast boarding process, on time"
Ưu: "Seat was comfortable"
Khuyết điểm: "To hot in the back of the plane"
Ưu: "I enjoyed everything!"
Khuyết điểm: "No complaints!"
Ưu: "Bos to Rome via jfk. Both flights easy in all ways. Grrat first class seat one first flight and quite good bus class on second. New Flagship Lounge a real plus."
Ưu: "British Airways seats"
Khuyết điểm: "If we did not arrive at the airport 3hours ahead, and get on an earlier flight we would have missed our connecting flight to England. Do Not book such shoes time between flights because often they are delayed."
Khuyết điểm: "No internet on plane"
Ưu: "The seat was comfortable."
Khuyết điểm: "The engine noise was loud."
Ưu: "On-time departure and arrival; room to stow carry-on's; able to move to vacant row to give both the other guy in my row and me some extra leg room."
Khuyết điểm: "If the exit row seats are completely vacant, ask the flight attendant EARLY in the boarding process if you can move into them. I asked a good 10 min. prior to departure from the gate and was told I couldn't do it then. The FA let me move after takeoff and the obligatory "You're in exit row seating ..." briefing."
Khuyết điểm: "Nothing"
Ưu: "Flight was on time."
Khuyết điểm: "Awful, dirty, tiny plane with no amenities."
Ưu: "In general everything was good."
Khuyết điểm: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Ưu: "crew was great"
Khuyết điểm: "delays"
Ưu: "On time"
Khuyết điểm: "Comfort"
Khuyết điểm: "Imagine, thanking up until the last minute that you were taking one airline only to be taking another. Imagine no one alerted you to the fact that you were not taking Finn air, as all of your travel documents indicated, but American Airlines that had set up operations with Finn air as a front to cover their poor allegiance and performance as of late. Classic bait and switch at the tune of several thousand dollars. This is worthy of congressional over site."
Ưu: "The staff were fine and boarding went relatively smoothly."
Khuyết điểm: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."
Khuyết điểm: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Ưu: "The plane was very nice and very comfy. Not a whole lot of leg room where I sat (economy) but it was a cheap ticket so I can't complain."
Khuyết điểm: "Overbooked flight made storing carryons annoying and hard."
Ưu: "The flight was short and on time."
Khuyết điểm: "Airlines should board from the back first. That would eliminate all the jostling of passengers already seated in the front, as well as the clogging of aisles as passengers trying to load their bags into overhead bins or under seats bar the way for passengers with seats behind the people blocking the aisles. It would also make it easier for flight attendants to get to passengers who need assistance. Seats are too narrow for the size of most American passengers. The people next to me on both my flights took up part of my space and pressed against me because their upper bodies were too large to fit in their seat space. Paying to check a bag on a domestic flight is very irritating."
Khuyết điểm: "No wifi nor power outlets. The entertainment was okay at best."
Ưu: "The extra leg room, giving everyone a free movie screen. Over all experience was better than any other airline I have experienced."
Khuyết điểm: "Iwould like my money back notting i bever made it home"
Khuyết điểm: "Had to be rebooked due to safety issue on my departing flight and lost my connection in Washington DC. Hours of sitting."
Khuyết điểm: "I was going to miss my flight and so I called the AA and they would not credit, reschedule or do anything for me. I had to just waste the money as the change fee would be just as much as buying a new ticket. Teaches me a lesson for every straying away from Southwest."
Khuyết điểm: "Sat on the Tarmac for 3 hrs before being put on another plane"
Khuyết điểm: "The seats are terrible. On the first leg I couldn't use the back of the seat. Four hours hunched over in a tiny space is not fun."
Khuyết điểm: "No dislikes"
Khuyết điểm: "This flight never happened due to an airport and schedule shift caused by the first leg being cancelled."