Everything was wonderful!
Nothing you guys book me the wrong flight and I have to run around until I find my right plane
Only had fish option for food. I am allergic to fish and there was no veg option
Experience in IAD could have been lot better. IAD is one of the worst airport ik n terms of service. Chennai is also equally worst with too many bureacracies.
Khuyết điểm: "My flight time was changed but I didn’t receive any email regarding the change"
Ưu: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Khuyết điểm: "Some alcoholic drinks"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The seat that I picked."
Khuyết điểm: "Running water in the bathroom"
Ưu: "Comfortable cabin atmosphere"
Khuyết điểm: "For extra bag their website says $200 per 50 lbs I was charged $250 instead for 50 lbs excess baggage. Food was terrible and coffee served was cold."
Ưu: "Crew was amazing."
Khuyết điểm: "I had a problem with the seat cushion. Not comfy enough."
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "seat was great"
Khuyết điểm: "flight attendant should be nicer"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Customer service and food."
Ưu: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Khuyết điểm: "I cannot think of a single thing."
Khuyết điểm: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Khuyết điểm: "Unfortunately, my baggage was lost on this flight, which will make it very difficult to climb Kilimanjaro!"
Ưu: "Crew was very friendly"
Ưu: "Snacks and the crews on board"
Khuyết điểm: "The crews in the airport, not friendly. They dont even smile!"
Khuyết điểm: "Nothing"
Ưu: "The visit to the lounge is always refreshing. The service at the shower area is great however policing of people using phones in the quiet zone should be enforced"
Khuyết điểm: "The good got used a bus gate which is acceptable however this typically takes additional time if there is a connection flight"
Khuyết điểm: "Plane was full with some annoying passangers near me. The plane was not very new/clean."
Ưu: "Seat was comfortable entertainment was nice food was excellent"
Khuyết điểm: "Nothing"
Ưu: "Leaving that god forsaken airport after hours of waiting in lines."
Khuyết điểm: "Everything"
Khuyết điểm: "Just bathroom in end"
Ưu: "Good, drinks, service and entertainment system."
Ưu: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Khuyết điểm: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Ưu: "Very kind & friendly crew. Boarding was smooth & flight was comfortable. Food was good considering it's airline food."
Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Ưu: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Khuyết điểm: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."
Khuyết điểm: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Ưu: "Had a great experience with this flight"
Khuyết điểm: "Nothing"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "Missed it because my flight from Colombo was delayed by 6 hrs."
Ưu: "The flight was on time. It was quiet so no boarding issues done quickly. Food was good. Good choice of flights."
Khuyết điểm: "No Wi-Fi. Grew not a friendly. Seats are very hard after 6 hours. The dreamliner is already aged. The screens are in poor condition already."
Khuyết điểm: "Food and behaviour of hostess serving in our line I.e. Seat 34 b & 34c"
Khuyết điểm: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Ưu: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Khuyết điểm: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Ưu: "Flight was not crowded, room to stretch out. Food and service was good."
Khuyết điểm: "Difficult boarding procedure."
Ưu: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Khuyết điểm: "Frankly nothing!"
Ưu: "a wonderful experience to travel with Qatar airways, recommended for others as well."
Ưu: "The crew members are amazing."
Khuyết điểm: "Ran out of meal options in both flights"
Ưu: "Roomy seats & clean appearance and modern cabin."
Khuyết điểm: "This is an isolated experience on Qatar but a couple of the crew members had poor attitudes. One flight attendant talked down to passengers during boarding and while serving. Another flight attendant acted as if if she was being inconvenienced when asked for water. The seat did not function properly. It would recline on its own which caused constant adjustment throughout the flight."
Khuyết điểm: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Crew couldn’t handle full flight specially on Istanbul to Mumbai flight, food was worst , people ordered veg were stuck with chicken. Flight crew non responsive on almost everything.
The crew was very curteous and friendly. The food on this flight was good, excepting the one dish, which was very dry and not edible. The (busines class) seat on this flight was very uncomfortable when in sleeping position.
I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…
Ưu: "The crew ere very attentive."
Khuyết điểm: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
Ưu: "friendly staff"
Khuyết điểm: "encouraging passengers to do more social distancing at gates"
Khuyết điểm: "Food"
Ưu: "My seat didnt recline so i wasnt feeling comfortable"
Ưu: "Food and service better than typical international carrier."
Khuyết điểm: "Nothing stands out - so basically no comment."
Ưu: "Good food, good crew, free beer"
Khuyết điểm: "Late by 20 minutes. Touchscreen is starting to go out."
Khuyết điểm: "they lost one pc of luggage which is not good but otherwise we were hasppy"
Khuyết điểm: "Plane delayed Missed connection"
Ưu: "Personal Travel bag"
Khuyết điểm: "Delay"
Ưu: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Ưu: "Lousy airport (not technically airlines fault)"
Ưu: "Everything was exceptional"
Khuyết điểm: "Boarding crew were rude and unhelpful. They didn't check IDs which became evident when a passenger complained his passport was missing and the plane had to return to the gate so he could go back into the airport to find his passport. Had it been checked before getting on the plane we could have spared everyone the hour delay. really this was is the worst service ever. Avoid."
Ưu: "Couldn't be better."
Khuyết điểm: "N"
Khuyết điểm: "I like everything"
Ưu: "hospitality was great, accommodations to ensure comfort were appreciated, and meals were fresh."
Khuyết điểm: "the seats could use a little cushion, otherwise, no problems"
Khuyết điểm: "Ok service , staff were not too polite and slow with requests."
Khuyết điểm: "There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours."
Ưu: "Very helpful crew. Entertainment choices of movies, tv, music was excellent. Got on and off the plane quickly which was very appreciated."
Khuyết điểm: "Seats were stiff-too upright to get comfortable for a long flight."
Ưu: "The seats were comfortable and the first meal was great! Staff was friendly and the bathroom was VERY clean and nice."
Khuyết điểm: "I didn't like the multiple, repetitive announcements. I would suggest that once the guest has picked their language preference on the screen, they then only hear announcements once in their preferred language. Also, our first transfer flight with Turkish allowed for us to carry our personal camera, but then on our main connecting flight we were told that we couldn't have it as a carry on. We would have stowed it in checked baggage had we been previously told. This was incredibly frustrating."
Ưu: "Great entertainment, headphones, booze and food"
Ưu: "I am a business woman and my time is very valuable. I was supposed to fly on May 18,2017 with Turkish Airlines and my flight was rescheduled for May 19 without prior notice,call or a text message.I was driving to Miami on the 18 th just to find out my dilghtbwas cancelled.No one have me an option or asked me to reschedule.I had to fly on the 18 May and I picked this day for a reason.No one from Turkish airlines was present at the airport on the 18 May."
Ưu: "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
Ưu: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Khuyết điểm: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Ưu: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Khuyết điểm: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."
Ưu: "I liked everything about the flight."
Khuyết điểm: "N/A"
Khuyết điểm: "The last minute gate change--"
Ưu: "I liked the crew and their behaviour very much"
Khuyết điểm: "I will never be happy for the cramped space but I can see that it has to be so"
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "Food, entertainment, crew"
Khuyết điểm: "Staff was rude, was so bad cannot even use word customer service to describe it"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "The crew was friendly and the flight wasnt delayed, nor were my bags lost."
Khuyết điểm: "The seat next to me had two kids sitting in it. The seats are only supposed to have one person per seat. So they we also halfway in my seat also."
Khuyết điểm: "Transfer to terminal was by bus from out on tarmac."
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "always same food and poor conditining"
Ưu: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Khuyết điểm: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"
Ưu: "Entertainment choices were great, entertainment available at seat back was excellent."
Khuyết điểm: "By the time they reached my row (37), they had run out of lemonade, chicken dinner, and even customs card. That was poor stocking. The service was mediocre at best. When I asked for beer and a cup of water, the female flight attendant ignored my request and just gave me water. Chicken entree had run out. When I pointed out that I do not eat beef, I was given a half-eaten special-order vegetarian tray: the salad, dessert, bread were all missing. I had to ask again for the rest of the contents of the tray and the male flight attendant was none too happy. So much so that, come breakfast time, he deliberately skipped serving me breakfast - he served the people on both my sides, and just walked away without so much as an explanation. That is rude and obnoxious behavior not becoming of anyone in the service profession."
Ưu: "I liked the food and the vegetarian options. Also the the movies were updated and it had a lot to choose from"
Ưu: "Good food, comfortable seat."
Khuyết điểm: "Our bag arrived without the walking poles attached to it. So far (more than a week after the flight) we haven't heard from Turkish Airlines anything about our complaint regarding this loss of baggage."
Ưu: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "Modern 777 with seatback entertainment system and usb charging ports. Massive selection of entertainment. In-flight meals were excellent, U.S. airlines should emulate."
Khuyết điểm: "Cabin temp was a bit high, my only complaint."
Ưu: "One of the best airlines I've ever flown. Would definitely recommend."
Ưu: "Great food and serivice!"
Khuyết điểm: "The fact we have to embark by bus!"
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
same as from LUX … professional, nice.
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Ưu: "I liked how generous they were with food and drinks"
Khuyết điểm: "Free WiFi could have made the flight a lot better"
Khuyết điểm: "When its rain we shouldn’t walk to the air plain"
Khuyết điểm: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Ưu: "The crew."
Khuyết điểm: "The time between flights."
Ưu: "The crews were pretty great!"
Khuyết điểm: "The regulating of the temperature."
Ưu: "Pleasant crew. Appropriate and efficiently served snack."
Khuyết điểm: "Boarding and disembarkation were slow."
Ưu: "Food was great, enjoyed watching videos, staff very profession and friendly."
Khuyết điểm: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Khuyết điểm: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Khuyết điểm: "I congratulate the KLM crew!"
Ưu: "Crew was friendly"
Khuyết điểm: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Ưu: "Good for both."
Khuyết điểm: "Bigger seats."
Ưu: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Ưu: "Cabin facilities"
Khuyết điểm: "They didn’t bring one of my bags"
Ưu: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Khuyết điểm: "Pay attention to passengers."
Ưu: "Overall KLM experience is good"
Khuyết điểm: "Food quality was mediocre for a business class flight."
Khuyết điểm: "Flight cancelled"
Khuyết điểm: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Khuyết điểm: "Larger meals."
Ưu: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Khuyết điểm: "No downsides at all"
Khuyết điểm: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Ưu: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Khuyết điểm: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Ưu: "Smooth flight."
Khuyết điểm: "Seat a little cramped."
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Very friendly onboard personnel - I really had kind of homy feeling."
Ưu: "The flight was perfect! Great food,movies and I even got to sleep !"
Khuyết điểm: "All was well!"
Ưu: "Friendly crew."
Khuyết điểm: "So many people on a 747!!"
Ưu: "Snooth and efficiënt with a KLM service"
Khuyết điểm: "No entertainment"
Ưu: "Easy to board and easy flight."
Ưu: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Khuyết điểm: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Ưu: "Friendly in-flight personell"
Khuyết điểm: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Ưu: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Khuyết điểm: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Ưu: "Friendly staff"
Khuyết điểm: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Ưu: "The aircraft was clean"
Khuyết điểm: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Ưu: "The staff was very helpful and professional. Promp response to calling for attention."
Khuyết điểm: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Ưu: "Comfortable seats. Warm plane with happy staff."
Khuyết điểm: "Maybe a second sandwich option for food, not everyone likes cheese."
Ưu: "In flight food was enjoyable"
Ưu: "Ground staff at Manchester very helpful"
Khuyết điểm: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Ưu: "staff was fine"
Khuyết điểm: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Ưu: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Khuyết điểm: "The entertainment was quite dated and didn't have new movies etc"
Ưu: "Jet airways flight till mumbai"
Khuyết điểm: "Poor legspace in Klm flight till Amsterdam"
Khuyết điểm: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Ưu: "Atmosphere, crew were very professional and friendly"
Khuyết điểm: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Ưu: "Excellent service, excellent food."
Ưu: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Khuyết điểm: "55 minute delay was not welcome."
Stefan stewart was excellent, helping with my food & drink needs,thank you.
Waited 45 minutes for the pale to get cleaned up. Almost missed my next flight. My bags didn’t make it to my final destination.
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
Good cabin crew, Wi-Fi availability al through my trip.
Ưu: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
Khuyết điểm: "N/A"
Ưu: "More leg room"
Khuyết điểm: "Space"
Khuyết điểm: "The entertainment system was very old with minimum selection. My entertainment system actually stopped working. The seating area was very cramped. I called for service a couple of times from my seat, but nobody came."
Ưu: "Entertainment system"
Khuyết điểm: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
Ưu: "The seat was very comfortable."
Khuyết điểm: "My boyfriend and I were required to gate check our carry-on luggage which required us to go through customs in Paris to get to our bag and re-enter security for our connecting international flight. I am unsure why this was the case as other passengers brought the same size luggage. Very upsetting."
Ưu: "The crew was excellent and surprisingly the seats were comfortable."
Khuyết điểm: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Ưu: "Entertainment system failed repeatedly."
Khuyết điểm: "Entertainment system failed repeatedly."
Ưu: "On time, no hassle."
Ưu: "Average crew. Average seat."
Khuyết điểm: "They could have controlled screening babies better. They just let them scream....."
Ưu: "On time, staff was nice."
Khuyết điểm: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Ưu: "Crew members"
Khuyết điểm: "Up to 1 hour late and they leaved my baggage in Paris"
Ưu: "The crew were polite and friendly"
Khuyết điểm: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Ưu: "It was only 2 hours"
Khuyết điểm: "Small plane, no movies"
Ưu: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Khuyết điểm: "The seat padding is rather thin."
Ưu: "Just a routine flight but done with perfect execution."
Khuyết điểm: "Nothing."
Ưu: "Cheap ticket"
Khuyết điểm: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Khuyết điểm: "Tiny uncomfortable seats."
Ưu: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Ưu: "Quiet! No noise-canceling earphones needed. Delicious food."
Ưu: "Crew were pleasant most of the time"
Khuyết điểm: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Ưu: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Khuyết điểm: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Khuyết điểm: "I leave my jacket in the hanger when I get off the airplane I realized that they didn’t gave it to me. I inmeadiatly tey to go back but I couldn’t I went to the counter and they said that there was noting on the plane !"
Ưu: "Food and service was good and price was acceptable"
Khuyết điểm: "Very long route"
Ưu: "Fine for a 45-50 minute regional flight."
Khuyết điểm: "Wouldn’t be great for long-haul flights."
Ưu: "Flight attendant was very nice."
Khuyết điểm: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Ưu: "I didn’t actually liked the entertainment"
Khuyết điểm: "I just didn’t enjoy the entrainment."
Khuyết điểm: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
Ưu: "Service was great, flight was on time and I really enjoyed everything"
Khuyết điểm: "Little turbulence but overall it comes as usual so it was worth the flight"
Ưu: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Khuyết điểm: "NA"
Ưu: "Good service at gate and on board"
Ưu: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Khuyết điểm: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Ưu: "Great crew"
Khuyết điểm: "Food could be a bit better. White bread is unhealthy."
Ưu: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Ưu: "The flight attendant was very nice to me. TV was very good. space was enough ."
Khuyết điểm: "We had to pay for wi fi."
Ưu: "Not much"
Khuyết điểm: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Ưu: "The food was good, the staff was very friendly and very nice,"
Khuyết điểm: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Ưu: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."
Ưu: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Khuyết điểm: "Boarding more than 15 minutes late. Departure on time, though"
Ưu: "Boarding was efficient, the flight was on schedule, crew was nice."
Khuyết điểm: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Ưu: "normal flight"
Khuyết điểm: "i would prefer little bit more comfort."
Ưu: "Smiling, quick, courteous"
Khuyết điểm: "Had to pee right after turbulence no time for bathroom"
Ưu: "Friendly crew, this is just a shuttle service. Not much to write about"
Khuyết điểm: "They wouldn't fill my water bottle, gave me two plastic cups instead...."
Ưu: "Entertainment and priority air sircharge was worthwhile on long flight with connection. Seats were very comfortable with enough recline. Provided multiple beverage and food services."
Khuyết điểm: "The Delta staff were unprofessional. Checking phones while people boarded, handed unopened beverage to 2 unknown strangers to pour themselves and share. We're "joking around" amd jobial in a manner that was unprofessional. Food was hot but overlooked and pastry was "steamed" so chewy."
Ưu: "Food was good, service was good, we also got little tube filled with French candies!"