Very friendly crew and nice comfortable seats for coach even.
It is as good as can be. food could be a little better.
Ưu: "Friendly and professional crew"
Khuyết điểm: "All aspects of the travel to be recommended from check in staff, crew member and comfort on board"
Ưu: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Khuyết điểm: "Keep the good work."
Ưu: "Great flight crew"
Khuyết điểm: "Nothing, everything just right"
Ưu: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Ưu: "It was ok flight. Normal economy class flight. Nothing much to talk about"
Khuyết điểm: "Emirates Airlines need to really pay attention to the kind of people they hire. A lot of times you will run into nice people in their counters and desks, until you run into a massive a$$hole. In this airline it is very common to find quite a few individuals that need re-training and re-education on how to deal with customers."
Ưu: "crew was good but seat was too narrow, and there are too many little kids near us."
Khuyết điểm: "do limit the number of passengers with little children and don't put senior citizens near them."
Ưu: "v cooperative crew & helpful"
Ưu: "Great crew, good legroom and comfortable seat"
Khuyết điểm: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
Khuyết điểm: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Ưu: "Hard to say, it wasn’t a good experience. Flying from Bombay to Toronto was really bad."
Khuyết điểm: "They broke my baby stroller, they didn’t bag with or handle with care. It was new stroller all damaged from Bombay to toronto flight."
Ưu: "Good seats. Good space good crew."
Ưu: "On time boarding . Crew was helpful"
Khuyết điểm: "Food was not satisfactory"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Really disappointed from EK staff they are very strict & applying hard rules ..employees without any sense specially station supervisor"
Khuyết điểm: "Can’t decribe but EK now falling in business while other airlines will take adavantage of ek staff issues which I can’t decribe"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Khuyết điểm: "Food was not awful and most item not available in Fist Suites"
Ưu: "Seating space in the plane"
Khuyết điểm: "The crew was quite rude. My flight got cancelled and the next day there was no veg food in the flight. It’s a 14 hour flight for god’s Sake!"
Ưu: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Khuyết điểm: "They took my scarf and it was crazy cold in New York. Then they wouldn't let me use the bathroom yet it took almost an hour to land. Ridiculous. I was in 81D. I hope they found my scarf."
Ưu: "I slept well since I updated to business class."
Khuyết điểm: "Service was awfull. Noticed the air hostesses showed discrimination while serving meals and attending the passengers like me. I had a very positive experience in the past but not on this trip."
Ưu: "Got a promotional upgrade and was incredibly impressed ! Flying will never be the same !"
Khuyết điểm: "The fact that my next flight is going to be economy"
Ưu: "Typical standard up to expectations Emirates flight overall."
Khuyết điểm: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
Khuyết điểm: "No food for vegetarian"
Ưu: "Food and crew were great"
Khuyết điểm: "Entertainment was horrible...it was connected for the first 2 hours only then got disconnected for the whole flight duration...I couldn’t watch any movie, tv show, music, live tv, and the crew tried to reset the screen several times with no success, then it worked again in the last hour...I travelled on business class and paid the extra charge for better service"
Ưu: "Good inflight entertainment"
Khuyết điểm: "Inflight service perfunctory Food of adequate standard Both used to be much better on Emirates"
Ưu: "The service was wonderful"
Ưu: "The food was better than others and beverages were served often. In flight entertainment options were impressive."
Khuyết điểm: "There was so little leg room that my knees touched the seat in front of me. Everyone in the row had to get out for the window person to use the bathroom."
Ưu: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour was good."
Khuyết điểm: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well. This is true of both onward and return journey."
Khuyết điểm: "Older version of the Boeing 777"
Ưu: "There was enough leg room, good entertainment and food."
Ưu: "Cleanliness, customer service, rapidness"
Khuyết điểm: "Entertainment was a little outdated"
Ưu: "Loved the flight crew...very friendly and attentive. Also love the entertainment options."
Khuyết điểm: "Would love a little more legroom. Paid for high bandwidth wifi...pretty spotty service"
Ưu: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Khuyết điểm: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ưu: "the movies"
Khuyết điểm: "it was a delay on the way to dubai one hour and on the way back to kuwait 45 min"
Ưu: "Service, comfort"
Khuyết điểm: "Too much costly for a Tuesday flight. But rest all good"
Ưu: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Khuyết điểm: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Ưu: "Had salmon which was amazing"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "The entertainment system was okay. The cabin crew did the best they could, but did run out of the [honestly very mediocre] food."
Khuyết điểm: "Emirates' economy cabin is extremely crowded. The food is mediocre even for airplane food."
Ưu: "Probably the loveliest airline in the sky today"
Ưu: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Khuyết điểm: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Ưu: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Khuyết điểm: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."
The crew was good. Plane was old. No USB to charge my phone. Imagine a 10 hr flight with an old screen not even clear images. The worst part all of my father and my boxes are damaged. It’s all squished, broken, ripped and damaged. All souvenirs and breads I got from my homeland all damaged. Imagine the disappointment I got. My aunt and father are old and in wheelchair. The agent didn’t help us at all. Had me moved all my luggages. Worst part left them in wheelchairs in the middle of the baggage carousels area by themselves. Didn’t explain anything to them while I was as getting all our checked in luggage that’s tagged all the to anchorage. So now I’m left with all luggages and my wheel-chaired older family by ourselves no assistance at all. With damaged luggages to one to ask for help or anything.
Ưu: "The flight was on time. Crew was pleasant."
Khuyết điểm: "The seat needs some cushion on it. After many hours sitting, the cushion on the seat turns into a rock."
Ưu: "Crew was great, had a comfortable flight."
Khuyết điểm: "Overall service was good but the equipment used is older. So the LCD screen is too small!! Even my iPad mini has a bigger screen ."
Khuyết điểm: "check in process"
Ưu: "Crew amazing, seat comfortable"
Khuyết điểm: "More new movie and menu for food diversity like noodles sandwiches.,,,"
Khuyết điểm: "They lost my luggage"
Ưu: "Seat comfort and service"
Khuyết điểm: "Cabin temp too warm; mediocre headphones (bro f your own)"
Ưu: "Comfort flight with good entertainment, food and service."
Khuyết điểm: "Flight attendants need to assume travellers do not know Korean."
Ưu: "Delayed the whole night on the first flight and almost 2 hours on the flight back. Unbelievable!"
Khuyết điểm: "The airline's on time record has got to improve. Period."
Ưu: "The service was nice, they had good food and enough meals unlike some airlines."
Khuyết điểm: "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
Ưu: "Comfortable seating and excellent crew! Plane was very clean and bathrooms well maintained throughout the 15 hour flight. The cabin crew were very attentive and helpful. I will fly Asiana again. Good movie options."
Khuyết điểm: "Gluten free meals were so bland and unappetizing they were difficult to enjoy. Providing salt and pepper would help. Vegetables were undercooked ie potatoes too firm to cut easily. On the positive side the fruit was appreciated."
Ưu: "The attendants were very nice and the food and drinks service was good."
Khuyết điểm: "The seats are pretty uncomfortable."
Ưu: "Flights on time , good seats and a good services"
Ưu: "Great service. Comfortable seating."
Khuyết điểm: "More variety in foods available would be nice but whatever we did have was good."
Ưu: "more legs room, but the sit cushing is horrible,, make people lower back hurt after the long time of sitting"
Khuyết điểm: "food isn’t quite as fresh, delay time made the transfer between flight very tight"
Khuyết điểm: "Always late"
Ưu: "Crew was nice. Food pretty good"
Khuyết điểm: "Every plane delayed."
Khuyết điểm: "Once again, a delayed flight"
Ưu: "Great airline, plenty of space. Crew was super nice and helpful"
Khuyết điểm: "Airplane food isn’t great where ever you go"
Ưu: "I liked everything about the airlines, the flight attendants are so respectful and kind. They go out of their way to help the packager get comfortable and settle in there seat before and after take off. I have been a member with Asian Airlines for 6 years and won't change airlines for nothing even if I have to pay a little extra for great service."
Khuyết điểm: "I have no complaints with this Asian Airlines."
Ưu: "Comfortable journeys without getting tired"
Khuyết điểm: "Nothings"
Ưu: "Staff is friendly smiles and goes the extra step to insure comfort"
Khuyết điểm: "You pay extra for a bulkhead and they place a bassinet in your personal space. Seats lack cushion on A380"
Ưu: "Generally uneventful experience. Nothing bad happen. We had individual screen entertainment in economy. The bathrooms are nice."
Ưu: "I liked everything about the flight. The attendants were kind and I received great service."
Khuyết điểm: "A crew never gave me my can of soda"
Ưu: "I ever eat like that delicious food in Air. Also bread and other small desert's was good. Just want to say Thank's"
Ưu: "The crews are friendly and Helpful staffs."
Khuyết điểm: "Chairs is not comfortable. It so hard!!!"
Ưu: "Everything except my have severe gi distress"
Khuyết điểm: "That i got sick from somthing vegetarian served on 2 asiana flights. Im still sick 2.5 days later after arrival"
Khuyết điểm: "No good Korean movies to watch."
Khuyết điểm: "flight was delayed repeatedly with poor communication with passengers and little sense of taking responsibility. Eventually 3.5 hours late, causing me to miss my appointments. I am still waiting for a reply from the airline for some sort of compensation."
Ưu: "We like the comfortable seats of the Airbus 380, the crew services. The food is ok; the entertainment is good"
Khuyết điểm: "The boarding should be categorize in row number to avoid long line and delay."
Khuyết điểm: "Seat needs more cushioning"
Ưu: "Crew was friendly from start to finish."
Ưu: "timely manner, good food"
Ưu: "Decent in flight meal. Good service with a smile. Korean style presentation gives a warm sentiment to the service."
Khuyết điểm: "Limited in flight entertainment for children."
Ưu: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Khuyết điểm: "Nothing that I didn't like. Very impressed from beginning unti landed."
Ưu: "The staff were so kind and efficient. It was easy to understand their English as well. The entertainment was great, the food was good, and there was plenty of space to sit comfortably."
Khuyết điểm: "The seats were a bit hard, and there was a long gap between the two meals we received."
Khuyết điểm: "3x Times I have taken Asiana Airlines there has been some delays It was very cold inside"
Khuyết điểm: "the flight was late 30'."
Ưu: "The air "exercises" that you are forced to watch at the end of any Asiana flight are a joke- pressing on three pressure point? How about some leg or arm stretches? Flight took off and landed. Poor cabin speaker system; could not understand anything."
Ưu: "The company called one travel agency quoted $1,000.00 per ticket from Vancouver to tokyo. I purchased 3 tickets but in about 3 weeks later I find out that they cancelled it. I complained about it and they asked if I wanted to purchase the same tickets from the same flight and seas for $1,500.00. Because I wanted to save $50 (Air Canada was $1,050.00 through Travelocity at the time), I had to pay $1,400.00 for Air Canada ticket 3 weeks later. I will never fly ANNA or deal with travel one. Even though it is a little more expensive I will only deal with reputable company such as travelocity."
Ưu: "Left and arrived on time They sent the luggage to the hotel first thing in the morning, which had come by the next flight."
Khuyết điểm: "Luggage didn't make the connection."
Ưu: "Food, service were great"
Ưu: "Good service Easy to board Flight attendant awesome"
Khuyết điểm: "The seat needs more space and comfort for long flight. A321 is too small for long flight."
Ưu: "In general the service was really good."
Ưu: "The outlet on the armrest for the headphones was broken. 10+ hour flight and unable to watch a movie or listen to music. Flight was fully booked, so I was unable to move to a different seat. Flight attendants were very kind. Food was terrible and it took forever to get a drink - served AFTER the meal was served. When later beverages were offered, it was coffee/tea at one point. Other than that they walked around with a tray occasionally with glasses of orange juice or water -- no ice. Only passed through with the full beverages cart once during the fight. I completed a complaint form and still have not heard back from the airline. Paid full price for a one-way ticket. Did NOT get muy money's worth."
Khuyết điểm: "See above"
Ưu: "first meal was quite good. ca in temp was good"
Khuyết điểm: "second meal not so good. Film choices not so intersting."
Really enjoyed the eade of check-in!
Not Worth for business class price .
We ordered assistance during the transfer in Istanbul, but did not receive anything
Ưu: "All what you think :)"
Khuyết điểm: "The place's we are sitting can be better"
Khuyết điểm: "Hi the flight from New York to Istanbul was deleted four 4 hours . from Istanbul to Madina it was ok but I didn't may bagages yet."
Ưu: "My seat was very comfortable. The inflight entertainment was great. I always love the food on Turkish Airline flights. Check in was easy."
Khuyết điểm: "The flight was 2 hours late. The attendants were a bit cranky....usually they are great on this flight."
Khuyết điểm: "Food"
Ưu: "The friendliness and the ease of flying alone."
Khuyết điểm: "Nothing"
Ưu: "The crew, the food and the entertainment on demand."
Khuyết điểm: "A frightful flight due to the footstomping, loud, singing, annoying, intimdating andintoxicated English football fan onboard; who were heading from Istanbul to Ukraine for football finals between Liverpool and Madrid I believe. Their behavior made the trip the worst I have ever experienced. As I was seated in the business class section, I can only comment about what I saw and heard there. In that cabin, the cabin crew served alcohol to people that were clearly drunk, yet continued to provide more alcohol. The finale was when the rear section of the plane broke out in vulgar and loud football songs; being picked up by the drunken holigans in the business class section. At this point I was fearful for my physical safety knowing the history of footballers fueled by alcohol. In addition, had there been an onboard emergency, a planeful of drunk passengers would have added to the potential for disaster."
Ưu: "High quality in.Biz.Great selections of food but wine a little scarce"
Khuyết điểm: "More wine"
Ưu: "Every thing. Food travel and crew"
Ưu: "Overall good customer service"
Khuyết điểm: "Seats on the plane were very dirty and that was my only disappointment .... for fabric seats it’s should be kept extramarital clean or changed overtime"
Ưu: "Non gluten meal"
Khuyết điểm: "Non gluten bread"
Ưu: "Boarding on time. Decent food. Relatively clean aircraft"
Khuyết điểm: "The staff was not great. An issue with a first class customers made them move around economy customers like they ' really not even people but utilities, all that for that one person. If they would have informed and talked with the other customers that would have been fine but being treated like a piece of furniture isn't nice. Plus, continuous strikes in Belgium see a joke, check-in luggages delayed for plenty of airlines. This country doesn't even know what strike mean anymore being so often..."
Khuyết điểm: "Delaying without notice and luggage lost"
Ưu: "Good time"
Khuyết điểm: "Food"
Ưu: "we ware attisefy for are first time in bisness clas"
Ưu: "had a medical emergency mid flight and the crew was fantastic and accommodating."
Ưu: "Free upgrades are great, unfortunately rare."
Ưu: "Everything perfect . Departure /arriving / check in / transfer lenth ."
Ưu: "On time Good service Just excellent It's first time for me with turkish airline but I love it"
Khuyết điểm: "No thing"
Ưu: "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
Khuyết điểm: "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
Ưu: "Entertainment on board was the best part. Food is decent."
Khuyết điểm: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Ưu: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Khuyết điểm: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Ưu: "I liked the accurate time for departure and landing, the meals was ausom and delicious and the plane was new and comfotable."
Khuyết điểm: "Nothing"
Khuyết điểm: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
Ưu: "Food was very good"
Khuyết điểm: "the smell of the airplain was very bad"
Khuyết điểm: "Too many seats. Very uncomfortable on a long trip."
Ưu: "Good meals, Free Drinks and more space than I'm used to on domestic carriers. would fly again!"
Ưu: "Food, boarding"
Khuyết điểm: "Leg room was limited"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "We flew a B777-300 on a 1 hour flight, a very interesting experience!"
Khuyết điểm: "Boarding was not announced anywhere, it just started after people got up. Beware of this idiosyncrasy if traveling in Turkey. This has happened to me before."
Ưu: "The food was amazing."
Khuyết điểm: "The inflight entertainment didn't work on one of my flights."
Ưu: "The service was great and all staff were friendly."
Ưu: "Crew were very curteous"
Khuyết điểm: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"
Ưu: "Everything on the plane was great."
Khuyết điểm: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Khuyết điểm: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "The flight was comfortable and on time. My congratulations to THY for the management of the situation so well right after the confusion brought about by the coup d'etat attempt in Turkey. Thanks a lot!"
Khuyết điểm: "The Sabiha Gökçen airport in Istanbul is discrageful, and changing flights there is always a horrible experience. But this is not, of course, the fault of THY. The airport is simply too small for the current number of flights."
Ưu: "Comfortable, tasty"
Khuyết điểm: "The flight was delayed in 40 mins Our entertainment system didn't work"
Ưu: "very nice flight."
Khuyết điểm: "The vegetarian dish could not be arranged in this case, although it was totally the fault of the third party website"
Ưu: "The flight was good. The boarding was appalling."
Khuyết điểm: "There were enormous crowds at Sabiha Gökçen airport. The flight connections were late due to bad weather, and I nearly missed my connection to Brussels. There was no information and no help, and the gate was already closed. The people at the ground terminal knew no foreign languages. All they could say was 'I do not know. This is not my responsibility'. Completely disorganised."
Ưu: "I was surprised how comfortable it was to spend 12 hours seated in an economy seat in a flight from Sao Paulo to Istanbul! It´s the widest coach seat I know!"
Ưu: "Flight had only 10 minute delay and only an hour layover. Boarding was pleasent"
Khuyết điểm: "As expected food wasn't that good, the crew was a little slow, and seemed like didn't care that much about passengers individual needs."
Ưu: "Crew was great, very friendly"
Khuyết điểm: "Everything else. Small space, food was not very good, bathrooms were dirty."
Entertainment options are poor. Add more movies (Hollywood, Bollywood, European etc) and TV shows/Comedy etc which are latest.
Ưu: "crew was decent"
Khuyết điểm: "everything"
Khuyết điểm: "Entertainment was not working"
Ưu: "My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself""
Khuyết điểm: "The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time"
Ưu: "The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,"
Khuyết điểm: "I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all"
Ưu: "Comfort in the plane and hospitality from the crew"
Khuyết điểm: "Food served during dinner"
Ưu: "I was impressed they gave us a full meal for only a 3.5 hr fought"
Khuyết điểm: "Crew was a little rude"
Ưu: "Very well organized and efficient. Very friendly staff. Great service."
Khuyết điểm: "I paid for internet which constantly disconnected. Waste of money."
Ưu: "Nothing about this airline"
Khuyết điểm: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Ưu: "Customs and immigration check out at AbuDabi"
Khuyết điểm: "delay flight from LAX to Abhu Dhabu- not enough time- rushing and inconvinenet aat old airport"
Ưu: "Clean aircrafts, average leg space and nothing less in services then what you get from other airlines as well."
Khuyết điểm: "I found crew members bit rude to few customers. Crew members need bit more training in handling pressure on the flight. Also i noticed biased approach of crew members towards customer in comparison to the well dressed and not so well dressed customers."
Khuyết điểm: "The smell inside the flight"
Khuyết điểm: "Not happy with Etihad Checkin counter desk at Ho Chi Minh Airport. The person at the baggage drop off desk wasn't helphul at all. Being ignored for 30 minutes. I believe that this person needs to be trained in order to know who needs to be helped first as he worked at that particular counter for people who already Checkin online."
Khuyết điểm: "The seats are small with less gap to the next row The food can be better"
Ưu: "They never cared about non-muslim passenger as the flight is full of muslim passengers."
Ưu: "I couldn't catch this flight because the previous connecting flight was canceled."
Ưu: "Didn’t have much choice for vegetarians.. food was not good atol"
Ưu: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Khuyết điểm: "N/A"
Ưu: "That me and my son had a extra seat each"
Khuyết điểm: "Wasn't served any food at all. And I had to go and get my own water from the staff"
Khuyết điểm: "Bad seats. Treat people like cattle with barely any leg room."
Ưu: "Entertainment system and flight condition"
Khuyết điểm: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
Ưu: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
Khuyết điểm: "Nothing!"
Ưu: "Good airline and I like the fact that kids and seniors are boarded first regardless of seating."
Khuyết điểm: "Food was horrible and most of the time there wasnt an option between veg and non veg even when the flight was mostly empty. Taste was really bad."
Ưu: "Nice meals, good entertaintment, comfort sleep"
Ưu: "The planes are comfortable and the crew are all very nice and helpful! I had not read the carry-on baggage restrictions well and my bag ended up being just a little too big so it had to be checked. Although it wasn't a good situation for me, it was my fault and I appreciate that you hold to your policy!"
Khuyết điểm: "bed"
Ưu: "Amazing food"
Khuyết điểm: "The cabin crew never really heeds to your call sign requests. I clearly remember being in need of help but no one showed up for 45 mins starisght; I had to catch them when they were serving food."
Ưu: "Staff are friendly and helpful. Communication generally helpful. Flight comfortable other than for the food and seat cushioning. (see below) They handled our delayed connection brilliantly, putting us in a hotel in Abu Dhabi for the day. Very restful and handled very well."
Khuyết điểm: "Food and comfort of seats. Pretty standard long-haul experience."
Ưu: "On time arrival and flooding"
Khuyết điểm: "Crews"
Khuyết điểm: "They wouldn't print my boarding pass in time for me to make it back. The transfer desk at Kuwait airport is inefficient and I missed my flight home. I could not get a flight home without buying another flight. They refused to put me on the next flight out without me purchasing it. I will never fly them again. Now they don't want to reimburse me for my flight I missed without an $800 penalty. Ridiculous!"
Khuyết điểm: "AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. The staff was OK only. The entertainment was sub par. I recently flew Delta domestic flights and it had many newer English and Hindi movies than on this flight to India, go figure. I think even Air India may have newer and many more movie choices than this air line. I flew my sick father with Catheter business class but the restrooms in the business class were same small pigeon hole size. We could not even fit inside to empty out the bag. Don't buy business thinking of the luxury of space. It is a myth."
Ưu: "Boarding process and entertainment was good"
Khuyết điểm: "Food was horrible. First of all, we didn't get what we had requested. On top of it, whatever they had provided was substandard. Especially whatever they had given as sandwich."
Khuyết điểm: "Seats. Aurconditioning, entertainment"
Ưu: "As above"
Khuyết điểm: "As above"
Ưu: "I didn't like anything"
Khuyết điểm: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Ưu: "I was upgraded to business class, so the flight was smooth and amazing. This gesture was really a class act, I'm staying with Etihad for life!"
Ưu: "The crew was helpful and the seats were comfortable"
Khuyết điểm: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."
Khuyết điểm: "Flight was canceled...."
Ưu: "The female crew was very unattentive. Even raising my hand and calling them, those female crew keep walking."
Khuyết điểm: "The food was not good . I am planning to continue flights booking with Ethihad- hopefully I will select a window seat on the 2 seat rows and will select other king of vegetarian food."
Khuyết điểm: "Nothing"
Khuyết điểm: "We missed the flight to porto alegre because we went to bali and the flight from asia air delayed 8am. We tried to change the flight in every way, but we could not. We had to buy a new ticket for another company. We are sad and disappointed"
Ưu: "Staff in airport was very helpful. Lounge was nice."
Khuyết điểm: "I did get to airport a little early and found Etihad staff did not arrive until 6pm. Might be nice to have a person or two available for early arrivers like myself."
Ưu: "Service was good"
Khuyết điểm: "Seats are very narrow and uncomfortable. The seat cushion doesn't provide much 'cushion'. Some other competitor airlines have much better seats."
Ưu: "All things good . No issues. Nice hospitality by crew"
Khuyết điểm: "No fot rest support like other airways"
Ưu: "Travel bag (with toothpaste, socks, etc) was given."
Khuyết điểm: "1. Food choices from NYC to Abu Dhabi were only lamb or Indian cuisine (chicken kofta or veg), no seafood option. Very few extras were given with the meal or between meals (no fruit, candy bars, peanuts, etc. on the flight). 2. Entertainment was stopped 30 minutes before arrival."
Khuyết điểm: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"
Ưu: "Flight was roughly on time. Had purchased extra leg room. Was comfortable"
Khuyết điểm: "Staff was not interested in providing service. Their attitude was more like "I just do my job". Food was appalling and wines too. Entertainment only had stupid movies"
Ưu: "I had a stress free flight everything was handled right on time, made for a good vacation. Everyone was very helpful. I would recommend Etihad."
Ưu: "Timeliness of flight departure arrival"
Khuyết điểm: "Food was of poor taste and quality on Etihad. Jet airways food good. Eye patch made of material that smelled strongly."
Ưu: "The Inbound flight service to India was okay"
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Ưu: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Khuyết điểm: "They should giving out headphones for business class to use the entertainment system"
Khuyết điểm: "If the assigned seat reclined. I had to Move to a different seat which Worked."
Khuyết điểm: "No"
Ưu: "Entertainment was good."
Khuyết điểm: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Ưu: "The seats were comfortable and the in-flight entertainment was fine."
Khuyết điểm: "The crew shouldn’t assume that an Asian person is Vietnamese just because they boarded from Vietnam. The vegetarian door was awful."
Ưu: "cabin crew very friendly and professional"
Khuyết điểm: "Seats cramped; not enough space, especially for long haul. Provide more space! Earphones didn’t work. Could not enjoy entertainment. Seat would not recline. Slow checking. Not enough counter staff. Check in counter contractor staff inexperienced and held us up for over an hour due to unfamiliar"
Khuyết điểm: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Khuyết điểm: "No seat back entertainment. Very old plane."
Ưu: "Crew and food was amazing"
Khuyết điểm: "Landing could be more softer"
Ưu: "crew provided attentive and excellent service. Good food and beverage."
Khuyết điểm: "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
Khuyết điểm: "aircraft a bit old and my remote control was broken, lunckily my next seat was not occupied, so I can move to next seat and the seat a bit old and decline angle so limit. if compare with business class seat of other airlines, it's a bit not up to standard."
Ưu: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an experience"
Khuyết điểm: "Nothing not to like. They went above and beyond"
Ưu: "Everything was smooth. MAS staff attitude has changed to the better tremendously. Friendly staff, orderly boarding, pilot announcements were clear with good command of English."
Khuyết điểm: "BKK to KL flight food needs some improvement. Presentation and taste. I had the fried fish with rice. But it was really tasteless."
Ưu: "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
Khuyết điểm: "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
Ưu: "Excellent as well!"
Khuyết điểm: "Everything good as well."
Ưu: "Everything was great!"
Khuyết điểm: "Nothing!"
Ưu: "Nothing special"
Khuyết điểm: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Khuyết điểm: "He is cheating telling normal taxi cant for two adualt and three chalidren to buy taket for double price for min bus or van , that person in charge is laieing and not respecting i hope to take acsing because they are the face of malysia visitor and i think no boday will except cheating even for one ringet . If need any details for the person can contact me."
Ưu: "Friendly check in staff, thingking with the customer for aeat options."
Khuyết điểm: "A very long queue, while only 2 counters were open."
Ưu: "The seat I got was certainly comfortable enough."
Khuyết điểm: "The staff was not enough particular in delivering appropriate food to correct people. In flight KL to Auckland, vegan food was served when Indian vegetarian food was requested. Long queues at boarding in KL."
Khuyết điểm: "Malaysia airlines lost my luggage. Delayed for over 24 hours and had to send to another airport. Cost me hundreds of dollars and no compensation provided"
Ưu: "On-time departure and on-time arrival."
Khuyết điểm: "Perfect flight"
Ưu: "food was good and overall good economy class flight"
Khuyết điểm: "distance between rows seems shorter than other airlines such as Emirates"
Khuyết điểm: "Flight delayed!!"
Ưu: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Khuyết điểm: "None"
Ưu: "The cabin crew and this was the only flight that reflects the correct boarding gate on my boarding pass."
Khuyết điểm: "Tight seating made it less comfortable than normal, and mechanical issues caused some delays."
Khuyết điểm: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Ưu: "There was not much entertainment for kids .. and a"
Khuyết điểm: "Food was not at all good.. there was not any food at dinner for vegetarians and also for breakfast"
Ưu: "Satay, flatbed."
Khuyết điểm: "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
Ưu: "Fast boarding"
Khuyết điểm: "Forced to check a carry-on used all over the world for years. Then they lose it"
Ưu: "Not enough elbow space between fat passengers"
Ưu: "Acceptable in general. Food (ran out of option, only fish curry left in row 20's), enterteinment, comfort (empty seats)."
Khuyết điểm: "Attitude by attendants can be improved."
Khuyết điểm: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Khuyết điểm: "Bags didn't arrive at the destination"
Ưu: "Crew was good"
Khuyết điểm: "Food is not good"
Ưu: "Plane (A380)"
Khuyết điểm: "Limited choice menu, some minor malfunctioning seats & screens"
Khuyết điểm: "Both outbound and inbound flights were delayed for hours. Terrible."
Ưu: "The flight surprisingly arrived ahead of schedule :)"
Khuyết điểm: "The food, at least it was better than the food out of KUL"
Ưu: "The staff were helpful, well trained, and friendly."
Khuyết điểm: "The on-line check in (which their email says is mandatory for economy class--it's not) was buggy. I had to try three times before I was successful."
Ưu: "New aircraft Improved entertainment system More baggage allowance"
Khuyết điểm: "Tight seat pitch at 30 inches only Poor food"
Ưu: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Khuyết điểm: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Ưu: "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
Khuyết điểm: "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
Ưu: "I liked the crew, very polite and helpful."
Khuyết điểm: "There then was a delay of 3 hours in Kuala Lumpur, which made the already long trip very endless."
Khuyết điểm: "Two hour in late and still waiting for boarding. Awful experience..."
Khuyết điểm: "Flight networkintl booked our tickets very late later mistake in name , faces lot of difficulties in boarding every time..."
Ưu: "As always the crew is good and also the food. The seats in economy are not comfortable though."
Khuyết điểm: "Luggage was damaged and the airlines is not responding to my email. Web checking did not work (with an error asking me to contact customer service at the airport) at both departure and arrival flights. I never fly in middle seats but was forced to do so since the staff couldn't give me an aisle seat during check in. I am still waiting for the airlines to contact me about damages."