Ưu: "Flight attendants were amazing and so service oriented!"
Ưu: "Crew was very friendly and the service was reasonably good."
Khuyết điểm: "Seats were not very comfortable."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "The crew was very good."
Ưu: "The crew"
Khuyết điểm: "The seats were substantially more cramped than the other flight."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Friendly crew, great movie choices."
Khuyết điểm: "Not a lot of left space, very full flight."
Ưu: "Food and services were great"
Khuyết điểm: "Not a large selection to view on the TV"
Ưu: "Staff were very helpful and very foamy and comfortable seat"
Khuyết điểm: "No boarding zone number called in economy"
Ưu: "Food is good. Entertainment options are fantastic"
Khuyết điểm: "Seats are very very narrow"
Khuyết điểm: "Everything. The best I I"
Khuyết điểm: "Salad and fruit came Frozen"
Ưu: "The seat was nice"
Khuyết điểm: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Khuyết điểm: "Everything"
Ưu: "Staff very friendlym Flight was on time."
Khuyết điểm: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Ưu: "Great service and crew. Boarding was quick and efficient."
Khuyết điểm: "No personal inflight entertainment, but it wasn’t an issue with such a short flight from Sapporo to Tokyo."
Khuyết điểm: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "A nice crew and service very friendly."
Khuyết điểm: "The transfer walking to long."
Ưu: "felt Agent's kind care of elder (me) at Airport. Thanks."
Khuyết điểm: "Full of passengers. Code Share!?"
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "Crew very helpful and reassuring though plane late on arrival in tokyo."
Khuyết điểm: "Due to snow in Seattle area plan departed 2 hours late which made a short connection time, but all went well."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Stewards were very polite"
Khuyết điểm: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Khuyết điểm: "Seats seem extra small, narrow and short. As a window seat there was very little room between the seat and the wall. Food and entertainment average to below average (compared with Qantas, Singapore Airlines)"
Ưu: "5 stars all around 5 stars around"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "I slept most of the way home so didn`t use the entertainment."
Ưu: "Great service and good food"
Khuyết điểm: "Nothing felt like they were glad to have me onboard."
Ưu: "Great flight. Plenty of leg room in economy section. Attendants polite, helpful and made you feel like you their valued customer. Would fly ANA again when traveling their routes."
Ưu: "2 inches more legroom in economy than other airlines on that route."
Ưu: "Everything but the food menu. But it's okay. I usually order Hindu meal."
Khuyết điểm: "Nothing except food menu. The standard menu does not change very much. It's always very similar."
Khuyết điểm: "VGML food was not good. Needs significant changes"
Ưu: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Khuyết điểm: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Ưu: "The food was great. Very responsive flight crew."
Ưu: "Good guidance"
Khuyết điểm: "There's no boarding zone?"
Ưu: "all of them are nice and welcomed."
Khuyết điểm: "early morning I would like to have a cup of coffee really bad. Nobody around and nobody brings any coffee."
the pre-boarding area in Manila to Vancouver is terrible. Not enough space. I was flying business and the seating that was reserved for this was not monitored therefore no seats available. Upon boarding for business the area was packed with passengers and no separate line for frequent flyers to board therefore we were stuck behind stanchions permitting us to board. We had to crawl or climb over the stanchions in order to board.... WHAT A MESS!! This criticism is not because I was flying as a frequent flyer as there is not this MESS when flying from Vancouver to Manila. Improvements must be made as this sets the impression for the rest of the journey.
Khuyết điểm: "Other than the better seating, business class on PAL is like economy on most airlines. Lousy food, half a glass of generic wine. Screen is too far from seated position, the remote didn’t work, and it was a long stretch to use the touch screen. Seats were not that comfortable for sleeping."
Khuyết điểm: "The food (fish and rice) was tasteless."
Ưu: "Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications."
Khuyết điểm: "All very good except the VGML could be better and more creative."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Ưu: "Crew was nice, and we landed in JFK an hour earlier"
Khuyết điểm: "Food"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "Since it was over booked, my seat was upgraded to business class."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Food and service were good, so was inflight entertainment"
Khuyết điểm: "Plane VERY crowded Although it left Manila on time, it arrived 1 hour late in Toronto"
Ưu: "Crew was friendly."
Khuyết điểm: "Boarding could have been more efficient."
Ưu: "Crew was very nice and helpful"
Khuyết điểm: "Flight was delayed over an hour. when there was announcement for boarding, they delayed again when everyone was already standing in line. Then they asked us to sit down but there was no seats. it was hot and no aircon. the security process was strict and prisonlike because it was a USA bound flight."
Ưu: "Check in counter crew was very courteous and efficient."
Khuyết điểm: "One of the departure boarding counter staff was rude and crass where i lined up, held up the line for over 5 minutes going over just 1 passenger's ID and boarding pass. Poor IFE and inedible snack."
Ưu: "The food was great and so was the entertainment."
Khuyết điểm: "The service was overall very good, but the attendants would come drop off the food and then not come back to pick up the trash for an hour or so at times. Other than this, I would recommend"
Ưu: "Friendly crew"
Khuyết điểm: "Not sure what that sandwich was supposed to be... but it was not good.. some kind of pseudo-Spam."
Ưu: "Crew male"
Khuyết điểm: "Should be ontime"
Ưu: "Yes crew and plane were ok."
Ưu: "The flight was underbooked so I had a row to myself. That always makes a happy flight."
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Smooth fly. Sleep a little bit better not to shaky.some friendly passengers."
Khuyết điểm: "Food is ok not much but ok."
Ưu: "Very nice attendant"
Khuyết điểm: "Very irresponsible staff"
Ưu: "I was seated in row 38 and our flight attendant was very attentive, helpful and always smiling. I think she was the the best flight attendant that I had for a long time, she’s always ready to help to needy passengers and always has a smile on her face."
Khuyết điểm: "Passengers waited extra 20 mins on the tarmac prior to parking and extra 30 mins for the baggage claim"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Khuyết điểm: "The crew ran out of meal choices for those in the back rows. Then there were no hot towels again for everyone in the back rows. There were no apologies for running out of hot towels even when it was asked about."
Ưu: "Boarding was organized. Food was excellent. A couple of complaints from fellow passengers were handled very professionally by crews. Leg room was not an issue for me as I am an average Asian height but for medical purposes - there should be a policy for them to separate sick-looking passengers from older passengers and children."
Khuyết điểm: "Seat covers were musty and smells old - they need to change those! Flight got delayed for almost one hour while trying to dock because there was no assigned hangar station for the plane! How can an international airline company allow themselves to be treated like that? The crew looked overworked - what are these airline companies doing to these young professionals - treat them like slaves? I'm not surprised - that's the Philippines companies ways - pay them just enough so they can come back the next time to work."
Ưu: "Both the flights were high quality and easy."
Khuyết điểm: "The 13 hour layover in Manila was terrible. Philippine airlines has one room with very few good places to sleep. That night of sleep was really uncomfortable and staying in one room for so long drove us crazy."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Friendly and very attentive flight crew."
Khuyết điểm: "I paid $300 for 2 excess baggages, one of them they left behind in San Francisco, and the other one was mistagged, had a hard time claiming it as it was tagged to someone else. Had to prove them luggage was mine by taking contents out and showing them pictures of me actually wearing or using those that were in the luggage. As for the other missing baggage, who knows. Horrible experience."
Ưu: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Khuyết điểm: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Ưu: "All normal once we finally got to go..."
Khuyết điểm: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Khuyết điểm: "Seats are too close together in economy for anyone over 5 foot ten inches."
Khuyết điểm: "They should raise the baggage allowance to 20K. People travel to Palawan from all over the world and probably would bring home more souvenirs if they had a higher baggage allowance. Otherwise flight was great."
Ưu: "Nice Economy ammenities-- new and responsive touch screens, small flight comfort items in a pouch, Filipino food options Attentive staff"
Khuyết điểm: "Boarding in the Philippines was a litte confusing because the surrounding area was noisy and no one could hear who was supposed to board"
Khuyết điểm: "Don't delay the flight"
Ưu: "Great staff, pleasant cabin temperature and seats, lovely staff, and super quick boarding/unboarding."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "All four of my flight on Philippines Airlines were over 3 hours delayed. Nothing good about this airline. Horrible food. But the delays were beyond the pale. Do not fly this airline and if you have to, don't have a connecting flight the same day, you WILL NOT make it."
Ưu: "flight update via email"
Khuyết điểm: "late boarding ground crew not announcing chnages in the schedule no inflight entertainment PAL app does not work propoerly"
Ưu: "most all the touchdowns are seamless no bouncy on the tarmac. the only thing a bit un nerving is the wind blowing on landing and the rear of the plane swings from side to side"
Khuyết điểm: "sometimes only sometimes, the tea is steeped in a coffee pot ug ug ug change the pot dedicate a pot for tea, perhaps a different color."
Ưu: "Friendly crew."
Khuyết điểm: "Turbulent flight. Small washrooms."
Ưu: "Good price"
Khuyết điểm: "There was too much delay in the going flight"
Ưu: "Ice cream"
Khuyết điểm: "No monitor"
Ưu: "Crew was very polite and helpful. Food was enjoyable."
Khuyết điểm: "Seat was uncomfortable. Got worse as hours went by. Business class in front of my seat sat empty the entire trip. I understand everybody cannot be upgraded but I paid extra for aisle seat and extra leg room. Maybe passengers that paid extra for seats could get an upgrade when available? It would have been a nice treat to be able to sit in a seat that was actually comfortable. I guess the padding gets worn down from all the passenger travel an that's understandable but for passengers with 13-15 hr trips, sleeping isn't an option really and the seats are just not soft enough. Perhaps a nominal $100 upgrade fee when seats are empty in business class? I'm assuming the reason business was empty is it's just too expensive? Maybe a price adjustment is in order rather than letting those seats sit empty? Overall, the flight was a pleasant experience. The seat situation was just a blemish on the trip. I will continue to use Philippine Airlines though probably in the future. Thank you."
Ưu: "I like the flight times if they depart on time."
Khuyết điểm: "They were 4hrs late and I missed my connecting flight. Ground staff said don't worry someone will assist you and provide a free flight. After arriving in Manila, they ground staff said sorry nothing we can do, it's impossible. I was stranded thanks to PhilAir delays and they refused to help me. I was on time to the airport, they were delayed big time and wouldn't help when they have the ability to help."
Stewardesses weren't very friendly
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Khuyết điểm: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Ưu: "Not Satisfied"
Khuyết điểm: "Need improvements"
Ưu: "The boarding and landing was okay."
Khuyết điểm: "Crew don’t engage well. Plane smells like poop the whole time."
Khuyết điểm: "Seats that recline and quieter announcements especially the game"
Khuyết điểm: "They should have allowed my wife to board and the. Sent her bags on next flight instead of having to rebook a whole new ticket for next day"
Ưu: "The seat has a bit more space than regular economy in competitor airline"
Khuyết điểm: "The cabin crews on this flight need some passenger service training!"
Ưu: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Khuyết điểm: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
Ưu: "On time and relatively hassle free"
Khuyết điểm: "The bus transfer to the terminal was a bit chaotic"
Khuyết điểm: "XSS"
Khuyết điểm: "Cebu Pacific has to be the worst airline I have ever flown with. Boarding alone was so disorganized. People were trampling each other. The flight times changed twice. I lost over $200.00 with no refund. Said I could get credit. Yeah, like I would ever fly with them, again."
Khuyết điểm: "Super delayed flight they dont offer even water and to think we are travelling with children."
Ưu: "All is helpful"
Khuyết điểm: "Make the plane clean..."
Ưu: "I enjoyed the captains announcements"
Khuyết điểm: "Typical one hour delay due to manila traffic...does this airline every depart or arrive on time?? Nooooo! Boarding was a cattle call as usual its a stampeed. The new 321 aircraft is crammed like cattle car, no legroom and a backpack can barely go under the seat....no recline so very uncomfortable"
Ưu: "Crew were very friendly"
Khuyết điểm: "Boarded early - then sat on runway in queue almost 1/2 hour - fault of Manila airport which has more traffic than it can handle, not of Cebu"
Khuyết điểm: "So late, I missed a 3 hour connection."
Ưu: "On time, allowed very early check in up to 4 hours before flight time"
Ưu: "When we got to Manila, it was raining so bad. We had to get off the plane onto a bus. They handed us an umbrella to keep dry from the deluge. It was much needed, under the circumstances."
Ưu: "The flight was faster than the arrival time"
Khuyết điểm: "Delayed flight. Ofcourse"
Khuyết điểm: "Very uncomfortable seats."
Ưu: "The flight attendants on the plane were very good very sweet very attentive. I also enjoyed the fact that we got a free meal without a ticket."
Khuyết điểm: "The service at the airports for your company was abysmal to say the least. The fact that I had to pay over $100 for my bag to be checked was absolutely ridiculous. The personnel for Cebu Pacific at the Denspar airport were borderline hostile, racially discriminating and nasty. If you’re airport employees were half as good as the in-flight attendance I would fly with your company again as of right now you couldn’t pay me to get on your airplane."
Khuyết điểm: "Delayed 4 hours, waiting in an overcrowded space with no aircon (and it's a tropical country). They kept on saying to wait for next announcement (but no screens, just a broken voice). Announcement were vague and couldn't understand when the flight was supposed to depart."
Ưu: "The crew"
Khuyết điểm: "Hidden fees..Baggage fees are ridiculous..Just skip this airline,and pay the extra for,Philippine,Air..The price is really the same"
Khuyết điểm: "Line for check-in was terrible. Wait was more than 45 minutes just to check in."
Khuyết điểm: "First we pur Cebu Pac flight to davao at 7 am was cancelled dn we book another flight to davao at 5 pm dn it was delayed it is so stressful and inconvenient specially i have a 1 year old baby boy"
Khuyết điểm: "Crew seemed unfriendly, many small delays . There, passengers were no allowed in galley area to use toilet, had to walk through aisle #1"
Ưu: "New ish planes"
Khuyết điểm: "Reduced leg room"
Ưu: "The view from the plane was ok. The seats were comfortable."
Khuyết điểm: "We were the second flight out of Manila, and the plane was 3 hours late. You have to pay for everything on the plane, even water. The terminal had to be 90 degrees."
Ưu: "On board Staff was great. Made everyone as comfortable as possible."
Khuyết điểm: "Agent misquoted me overweight baggage charge by half. The service agent that had to break the news to me was horrified. I paid as much for the bag as the original flight. Seats were very tight. ( I am 6'1") Next time I will fly a regular airline for the same price that I spent. Pay for bag. Pay for insurance pay for food and drink on an international flight. So wrong."
Ưu: "Flights On Time... Crew's awesome"
Khuyết điểm: "Foid is terrible"
Khuyết điểm: "Horrible experience.. Will never fly this airline"
Ưu: "Very efficient!i was very happy with whole flight!"
Ưu: "I wish I had something to like about it."
Khuyết điểm: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Ưu: "Thank you for the great services."
Ưu: "Nice comfortable seats, friendly staff."
Khuyết điểm: "Being nickeled and dimed at every conceivable opportunity. Dial back on the greedy profiteering. Complimentary in-flight (non-alcoholic) drinks would be nice."
Ưu: "We boarded the plane just on time. I wasn't expected ot would be that food."
Khuyết điểm: "We landed pretty late. ETA was 11:25pm. We landed almosg 12midnight."
Ưu: "Clean aircraft and friendly staff. I wasn't expecting entertainment and didn't order a meal hence the 1 star. No complaints about the flight and I've flown several times with them and always been satisfied."
Khuyết điểm: "Nothing."
Khuyết điểm: "about 20 people on my flight lost their luggage ... including me"
Ưu: "Crew is great"
Khuyết điểm: "Ticket agents are awful. Very horrible on baggage"
Ưu: "Not much"
Khuyết điểm: "Disorganised handling of passengers"
Ưu: "Check in staff were very helpful"
Khuyết điểm: "Plane was 2 hours late -airline seemed to be totally disorganised"
Ưu: "Staff were friendly"
Khuyết điểm: "It's a budget airline so don't expect complimentary food or drinks. You get what you pay for."
Ưu: "All - Competitive price and service"
Khuyết điểm: "Nothing - No negative experience with CP"
Khuyết điểm: "Flight delayed over two hours."
Ưu: "Clean plane nice space"
Khuyết điểm: "Too much late ! Delay for 45 minutes"