Khuyết điểm: "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
Khuyết điểm: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Seat cushion could have been softer"
Khuyết điểm: "Less announcements to interrupt the entertainment."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "The staff of ANA are so friendly and accommodating. When checking in, the woman at the counter moved me to a window seat from the middle, free of charge. They were very patient and helpful."
Khuyết điểm: "The food was a little strange, I had salmon and rice as “breakfast” with iceberg lettuce side salad. The pieces of salmon were little shreds with a funky taste. Not bad, but not what I wanted on a long red eye flight. Also I wish there’d been more Hollywood movie selections."
Ưu: "Food was good"
Khuyết điểm: "Disappointed with some of flight attendants. ANA used to provide best customer service."
Khuyết điểm: "Nothing"
Ưu: "Service, entertainment , drinks, everything! Very good!"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The service was exceptional"
Ưu: "Everything about ANA flight was excellent. From service to food and entertainment was spot o. Will now fly ANA flights to Asia if possible."
Khuyết điểm: "None."
Ưu: "On time. Nice 787 Dreamliner. Very comfortable flight."
Ưu: "comfortable seats"
Khuyết điểm: "I didn’t get seat together w husband on both flights. No snacks even peanuts provided."
Ưu: "Very uncomfortable chairs. Food was gross, tasteless and dry. Crew is excellent."
Ưu: "Staff very friendlym Flight was on time."
Khuyết điểm: "There is not entertainment at the plane even though is a international flight in a not low cost airline. The space between seat is quite small."
Ưu: "service..service..service and ontime performance"
Ưu: "Crew onboard and in Brussels where very nice and efficient."
Khuyết điểm: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Ưu: "Same thing"
Khuyết điểm: "I did not like in air port new Delhi my suite case was a damaged Told to air port employee he said may stuck in belt."
Ưu: "Service in side."
Khuyết điểm: "Air host listen on time"
Khuyết điểm: "No"
Ưu: "They had good movies and music of my choice."
Khuyết điểm: "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
Ưu: "Ana crew always excelant This round was a little less sweet n outgoing than in used to. But still did there job well."
Khuyết điểm: "Food as with crew as well as movie selection Yoon seemed a touch below the high standards in used to."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "Wish there was more movies in English"
Khuyết điểm: "Plane was hot and a lot of food but it wasn't very good."
Ưu: "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
Khuyết điểm: "Nothing"
Ưu: "As long as I didn't fly on united"
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "Modern planes Clean planes Great flight attendants Comfortable seats in economy"
Ưu: "I've flown to Asia many, many times and NH is the best of all the carriers I've used."
Khuyết điểm: "kayak should let you know when buying the ticket that the first portion of the flight codeshare with united express doesn't cover a second bag I called ANA they said i could bring two so I did but I was charged 100 dollars for it even though it was an international flight with ANA also united express shattered the outside of one of my checked bags so I paid 100 dollars to get a 50 dollar suitcase BROKEN UNITED won't respond to my inquiries. I am very disappointed."
Ưu: "Cabin crews are efficient and very polite. Film selection is fine."
Khuyết điểm: "Food is boring. I always find myself hungry after flight, as I couldn't find much to eat so left a lot. Maybe I should bring my own food from next time..."
Ưu: "The service is first rate even in economy seating. Attentive flight crew. Excellent airline."
Ưu: "everything was so smooth!!"
Khuyết điểm: "entertainment : wish there were more japanese comedies!!"
Ưu: "Great movies!!"
Khuyết điểm: "Terrible seats- difficult to find s confirtsble position."
Ưu: "Crew services"
Khuyết điểm: "Seat space, window side, especially foot area no space for my bag and legs"
Ưu: "very good service comfortable seat"
Khuyết điểm: "We kept delaying our flight half hour to 45 minutes at a time from 5 o'clock in the evening to one in the morning and then they canceled the flight at one in the morning after sitting there all day"
Khuyết điểm: "The food tasted very much like caned food and the seat had a pouch from wear and tear which wasn't very comfortable at all. Service didn't seem to anticipate service or emphasize needs."
Ưu: "The service is always top notch from the flight attendant, food is better than most airline and toilet is always clean. I could get a good seat with the leg room at my request."
Khuyết điểm: "Entertainment, the variety of film is quite limited but they have good Japanese movie."
Ưu: "Very friendly crew both on the ground and in the air."
Khuyết điểm: "Entertainment options (movies/TV) are rather limited and mostly not to my taste. Entertainment was also the same on the flights there and back, meaning that on the second flight, there was even less choice."
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Everything was wonderful!
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
The food was bad. Cold rice and dal and poor quality. I paid extra for sitting, but did not receive the service. It was 15.5 hours flight. When I ask for water, the air hostess answer was to wait. I had to get out to ask for water. They should be providing water or juice all the time. Hydration is important for everyone. The flight from Miami to Doha was good. Food should always include fruits and vegetables.
Ưu: "Excellent Cabin services."
Ưu: "The crew did a great job."
Ưu: "So so"
Khuyết điểm: "More care and warmth"
Ưu: "Excellent crew. Very good food. Comfortable seats."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The crew was really sweet and making sure passengers were comfortable."
Ưu: "Very pleasant and comfortable flight."
Khuyết điểm: "NA"
Khuyết điểm: "It was outstanding service !!!"
Ưu: "Qatar is the BEST First Class airline in the world."
Khuyết điểm: "Everything was amazing!"
Ưu: "The service. The friendly crew. The clean airplane and bathrooms, the food and drinks. A1"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The entertainment was excellent, the seats very confortable"
Khuyết điểm: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Ưu: "Food was okay and crew was okay"
Khuyết điểm: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Super comfy seat and entertainment, plus staff super nice"
Khuyết điểm: "Too long on boarding"
Khuyết điểm: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Ưu: "Staff was courteous"
Khuyết điểm: "My meal preference was not available."
Khuyết điểm: "None"
Ưu: "Service, entertainment, crew were all excellent!"
Khuyết điểm: "Flight length"
Khuyết điểm: "Nothing"
Khuyết điểm: "Everything"
Ưu: "I liked how kind and attentive the staff were."
Khuyết điểm: "The connection in Doha was a pain...one has to one end of the airport to the other...go through security and then come ALL THE WAY BACK! UGH!"
Khuyết điểm: "15 passengers waiting in line for the bathroom"
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "Everything was great boarding,crew,comfort,food, entertainment ... crew is very helpfull and friendly Bathrooms were always clean,Service was excellent ."
Khuyết điểm: "I tried to add my millage that I couldn't do Because of not enough guidance .... With in five months I had to round trips to USA From Lahore Pakistan... and still didn't get my millage my request is to add those millage so I can continue travelling with Qatar Air...."
Ưu: "Great service. Great food. Great entertainment."
Khuyết điểm: "Space is somewhat small for a short flight and totally unbearable if you go Sao Paulo-Doha."
Ưu: "The food was good. The legroom was enjoyable."
Khuyết điểm: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Ưu: "We had requested wheelchair assistance. And the way helper was assisting us its not professional services. Which Qatar Airways promissi g to us."
Khuyết điểm: "Helper was literally dragging two whelchairs at a one time. Means two passengers sitting on two different whelchair was pulled by one helper. I actually want to share video with airline so they will understand what they are promissing and what they are providing to their customers."
Ưu: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Khuyết điểm: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "No flight No refund"
Ưu: "Comfortable seat and good service"
Khuyết điểm: "None"
Ưu: "view above"
Khuyết điểm: "The woman behind me wouldn't allow me to put my seat back. My comfortability was off because she didn't want her TV screen close to her face. I didn't want to make a big deal. Other than that I love Qatar airlines."
Khuyết điểm: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"
Ưu: "Over all the flight was great."
Khuyết điểm: "However I feel the need to share that the lid of one of the lights fell off and hit my girlfriend on her nose while she was asleep hurting her instantly. I understand that it was an accident, but nobody takes responsibility for it."
Ưu: "Lots of space as the flight quite quiet. Very friendly staff."
Khuyết điểm: "Chicken sandwich was not good"
Ưu: "The crew members are amazing."
Khuyết điểm: "is it true that Qatar treats the passengers coming to US differently than the passengers going out of US. I noticed that the crew was giving menu cards for dinner when coming back to US. Food quality is very ad, quantity is small also. same story with snacks. they don't offer enough food overall. The crew should be trained better for int'l passengers."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "The crew were very friendly and helpful."
Khuyết điểm: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."
Khuyết điểm: "The seats are a little cramped for economy. The headphones are not good, they are either too loud or can't hear enough."
Khuyết điểm: "The Airlines is saying, They notified the travel agent. I did not receive any emails. I was able to do web checkin. Only when i went to the airport, I was told, the flight got cancelled. Had to stay 24 hours in Bangalore. Very BAD service."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Khuyết điểm: "Little more comfortable seats. However, allowing to check in two bags free of extra cost is great!"
Ưu: "The food"
Khuyết điểm: "Boarding process. Waiting gate was small for the plane we were using"
Ưu: "Very professional and polite crew"
Khuyết điểm: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Khuyết điểm: "Food"
Ưu: "Everything was nice"
Ưu: "Great crew, good entertainment, nice planes."
Ưu: "They take great care of their customers"
Ưu: "Elite member flying with my wife, no preference boarding for Elite. Were assigned to different group letter No good answers Dissapointed"
Ưu: "The flight itself was fine."
Khuyết điểm: "The flight was delayed about an hour. Prior to that I had a 10 hour layover at the Istanbul airport. As this is busy 24 hours per day there are times that it is difficult to even find a seat to relax in let alone a spot to lay down."
Ưu: "One of my fave airlines now Great seats, services, staff Turkish coffee in the air!"
Khuyết điểm: "they keep the cabin a bit too hot, need to ask them all the time to make it colder"
Ưu: "The seat was comfortable."
Khuyết điểm: "The entertainment system was not working"
Khuyết điểm: "Everything very comfortable. Boarding process could be improved with specific directions for passengers in each row on whether to board at front or back, rather than all at once from buses. Very few announcements for boarding process."
Ưu: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Khuyết điểm: "Turkish now joins the sad club of airlines that charges for better seats."
Ưu: "The crew, food, and choice of entertainment."
Khuyết điểm: "Customer service in Istanbul was tribble . No help at all with any kinds of questions and issues. The airport staff were unbelievably rude and non responsive, as if they were there to turn off the passengers. Will never travel with any airlines that has to stop in Turkey"
Ưu: "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
Khuyết điểm: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Ưu: "Cabin crew good, professional Entertainment USB charger"
Khuyết điểm: "Delay with no communication and no apologies Business seats not comfortable, limited space between seats"
Khuyết điểm: "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
Khuyết điểm: "How come a Business Class doesn't have sleeping masks? Unbelievable."
Ưu: "Entertainment was good."
Khuyết điểm: "Crew could be nicer and smile more often to the passenger."
Ưu: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Khuyết điểm: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Khuyết điểm: "Service is horrible. Airline staff is rude. Airport staff in turkey is eually bad. Avoid this airline and country at all costs."
Khuyết điểm: "Staff is mean, impolite, and inefficient."
Khuyết điểm: "Arrived 30mins late; flight full and cramped"
Ưu: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Ưu: "Nothing. Had to cancel didn't go"
Khuyết điểm: "That they changed the flight schedule twice making it impossible to go."
Ưu: "The food and movie selection was very good."
Khuyết điểm: "The seat I was assigned was not the seat I had originally selected. The staff was so rude to me and behaved very disrespectful to me when I would ask for help. I had the very front aisle seat and the flight attendances kept bumping into me and my fold out tv screen. And the other passengers on board were not so nice either.. there was a grown man that was maybe in his 50's and i am a 22 year old 5 feet tall and this man shoved me back into my aisle and one of the flight attendances saw and said nothing to him."
Khuyết điểm: "They told us to observe the 4 groups mentioned on our boarding passes, then there was only one entry... From buses to plane, instead of separating people into buses according to seating, they mixed them all up, hence people who had seats up front were entering the rear of the plane and vice-versa, causing incredible congestion and confusion when boarding, people along the center aisles going both ways and trying to pass while loaded with hand baggage, quite ridiculous indeed."
Khuyết điểm: "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
Ưu: "The prompt departures and arrivals. The courteous staff. The personalized entertainment"
Khuyết điểm: "The leg room was too cramped for the long leg of my journey. My feet swelled up post flight."
Ưu: "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
Khuyết điểm: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"
Ưu: "Food, service,timing"
Khuyết điểm: "Nothing"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Khuyết điểm: "Nothing that I didn't really like, the price was good and the service excellent."
Ưu: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Khuyết điểm: "I did online check in the day before, but the planes switched. wouldn't you just try to keep people in the same relative spot rather than having everyone repick the seats?"
Ưu: "everything. it's really a good option!"
Khuyết điểm: "nothing really"
Ưu: "awesome services and food"
Khuyết điểm: "food services time"
Ưu: "food and service par excellent,no glitches and apologizes,will fly again if promotional rate comes in"
Ưu: "The food and service"
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
Ưu: "emergency row had plenty of leg room."
Khuyết điểm: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."
Ưu: "This rating is for a one hour flight from Istanbul to Ankara. Even so, Turkish Air provided a meal, not just a beverage. Seats were typical coach size, so a bit crowded but not bad. Crew were pleasant."
Khuyết điểm: "My solid, expensive suitcase was shuttered. I assume, the only way that could happen is by running over with the luggage transporting vehicle. They provided a replacement; though, not of the same quality."
Ưu: "Salimos a tiempo . El business es muy confortable"
Khuyết điểm: "La comida horrible . No se limpian los baños"
Khuyết điểm: "It's KLM. What else do you need to know."
Khuyết điểm: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Ưu: "Loved the smooth ride."
Khuyết điểm: "Bathroom was pretty nasty"
Ưu: "The crew tried to be helpful but were equally frustrated with the ground crew."
Khuyết điểm: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Ưu: "Flight and the crew!"
Khuyết điểm: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Ưu: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Khuyết điểm: "Flight was delayed, had to run to my next connection flight."
Khuyết điểm: "Everything was OK"
Khuyết điểm: "The plane is so old..,"
Ưu: "Food and service"
Khuyết điểm: "Working wifi would be good. Better A/C. More comfortable seats"
Ưu: "Very professional"
Khuyết điểm: "Lost luggage"
Ưu: "The seat was a little uncomfortable but the crew were amazing."
Ưu: "Friendly crew"
Khuyết điểm: "KLM lost one piece of my luggage"
Ưu: "The entertainment was amazing"
Khuyết điểm: "The seats were a bit hard"
Ưu: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Khuyết điểm: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
Khuyết điểm: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ưu: "great crew and comfortable flight."
Khuyết điểm: "sceens in the plane to show map and direction of travel"
Ưu: "Gaps between seats are very narrow."
Khuyết điểm: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Ưu: "Nothing to mention"
Khuyết điểm: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Khuyết điểm: "old screens and entertainment system leg room to small"
Khuyết điểm: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Ưu: "The service"
Khuyết điểm: "The seats"
Ưu: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Khuyết điểm: "Except for the man next to me - great!"
Ưu: "Comfort was better than on the previous Dash-8. Food was OK."
Khuyết điểm: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Ưu: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Khuyết điểm: "Can't think of anything."
Ưu: "The attendants took great care of us. Super smooth flight."
Khuyết điểm: "Great"
Khuyết điểm: "Food and one bathroom out of service makes an awful flight"
Ưu: "Sandwich was incredibly tasty (although not much filling)"
Khuyết điểm: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Ưu: "Decent seat size. Sorta slept the whole flight."
Ưu: "Seats were comfortable"
Khuyết điểm: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Khuyết điểm: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Ưu: "Service provided by the staff"
Khuyết điểm: "The navigation of the entertainment system is not very friendly"
Ưu: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Khuyết điểm: "Not much to comment on here."
Ưu: "Wider seat than most business class"
Khuyết điểm: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Ưu: "Everything. Staff incredible."
Ưu: "That we didn’t crash"
Khuyết điểm: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Khuyết điểm: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
Ưu: "Loved this 747! Crew was professional and food was very good."
Khuyết điểm: "We had a long wait (25 minutes) at the gate because we were early."
Ưu: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Khuyết điểm: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ưu: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Khuyết điểm: "lack of meal options"
Ưu: "Wide selection of entertainment, food was good."
Khuyết điểm: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Khuyết điểm: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Ưu: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Ưu: "We love the flight all the way"
Ưu: "KLM food and service are great"
Ưu: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Khuyết điểm: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Ưu: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Khuyết điểm: "They didn't give any napkins out with the food which was weird."
The only thing need to be better is pick up the trash before the landing
Need certificate yellow fevor we dont know this,boarding impossible
Khuyết điểm: "Seats looked older generation and configuration not great"
Ưu: "The free middle seat because the flight was not full."
Khuyết điểm: "Bigger glass for wine"
Ưu: "Good crew"
Khuyết điểm: "Seats way too cramped."
Khuyết điểm: "Seat comfort"
Ưu: "Crew cordiality"
Khuyết điểm: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
Ưu: "Foot rest in coach"
Khuyết điểm: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
Ưu: "Good seat space, comfortable, on time arrival"
Khuyết điểm: "The food was ok, not great. The plane was Very cold!!!"
Khuyết điểm: "The flight was late"
Ưu: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Khuyết điểm: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Ưu: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Khuyết điểm: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Ưu: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
Khuyết điểm: "More choices of TV shows to watch."
Ưu: "Good seat. Nice aircraft Helpful check in."
Khuyết điểm: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Khuyết điểm: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Ưu: "Nothing much, really."
Khuyết điểm: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
Ưu: "Crew, on board entertainment..."
Khuyết điểm: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Khuyết điểm: "The time it took to open the door upon arrival"
Khuyết điểm: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Khuyết điểm: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Ưu: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
Khuyết điểm: "It's a short flight, only water offered on board."
Khuyết điểm: "everthing"
Ưu: "Seats were acceptable. Crew was competent and prompt."
Khuyết điểm: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Khuyết điểm: "more seat space and padding, no charge for soft drinks"
Khuyết điểm: "Flight attendants rude and lack of cleaning in the toilets."
Ưu: "The food and in-fight entertainment"
Khuyết điểm: "Comfortable seats"
Ưu: "The flight left and arrived on time, which is always nice."
Khuyết điểm: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Ưu: "That it took me from A-B"
Khuyết điểm: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
Ưu: "Boarding and Check in was really good"
Khuyết điểm: "The temperature of the plane was too cold. A bit warmer would have been better."
Ưu: "Arrived on time"
Khuyết điểm: "Business class seats too narrow on 767. Needs upgrade"
Khuyết điểm: "Old aircraft Business seat narrow"
Ưu: "Window seat & no one sat next to me"
Khuyết điểm: "Customer service at baggage check in desk. Very very poor and slow"
Khuyết điểm: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
Ưu: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
Khuyết điểm: "If the passenger name was changed as requested and I would not lose the money."
Ưu: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Khuyết điểm: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Ưu: "The crew was excellent very very nice . The seats are ok ."
Khuyết điểm: "Food is very"
Ưu: "On board entertainment"
Ưu: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
Ưu: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Khuyết điểm: "It was great!"
Khuyết điểm: "You have to pay for everything"
Khuyết điểm: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Ưu: "Entertainment system"
Khuyết điểm: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Khuyết điểm: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Ưu: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Khuyết điểm: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Ưu: "The seat"
Khuyết điểm: "The food. Awful. Awful. Beyond awful."
Ưu: "Good service by attendants. Good food."
Khuyết điểm: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Ưu: "Nice crew, helpful and friendly"
Khuyết điểm: "Late boarding, no television or personal entertainment options, food was not so good."