Khuyết điểm: "Taipei airport lacks seating in general wait area. There is congestion and slow lines to proceed from there to larger waiting area below."
Ưu: "Upgraded to better seating room without request!"
Ưu: "Clean, on time, friendly staff, feel safe."
Khuyết điểm: "More various food and less fat."
Ưu: "Seat was comfortable and food was nice."
Khuyết điểm: "Crew could’ve been nicer and more helpful. Boarding wasn’t efficient."
Ưu: "That’s be ok"
Khuyết điểm: "Nothing"
Khuyết điểm: "Alaska missing my suitcases I could not get them on time made me annoying"
Khuyết điểm: "The stewardesses could carry more smile when serving, a bit cold."
Ưu: "Great crew and very attentive"
Ưu: "Crew was rude and seat was very bad. I could not sleep"
Khuyết điểm: "They could have been more nice and helpful"
Ưu: "We enjoyed the clean and quiet plane. The crew was wonderful and the bit of extra leg room made a difference. Traveling with 4 kids is a juggling act but this way was a breeze"
Ưu: "Great service"
Khuyết điểm: "They treat everyone so well"
Ưu: "People were lovely and efficient"
Khuyết điểm: "Seats were pretty ordinary"
Ưu: "The crew was excellent, very attentive. Liked the movie selection."
Ưu: "Short connection wait time from my New York to Taipei leg."
Khuyết điểm: "No hot food served."
Khuyết điểm: "The food can be better. Not much entertainment"
Ưu: "love EVA, great airline, attentive stewardesses and comfortable seats in premium economy.."
Khuyết điểm: "wanted to upgrade from premium economy to business, but from taipei to houston was $3800 extra, after i already paid $1500 for premium economy. they never have business class full so don’t know why they don’t come down on their fares. i was quoted initially $1500 but then the tix agent called and told me the news..."
Ưu: "It's hard to get a flight out of Vietnam one-time using their cheap local carriers so I went with an international brand. At $200 roundtrip, I was worried there were going to be a bunch of charges for things as well as delays. But low and behold, UNI/EVA seems to have figured out cheap tickets that run on schedule and includes all the normal perks like luggage. 1:50am flight is perfect, left Vietnam on time and even arrived in Taipei ahead of schedule! I would definitely fly them again."
Khuyết điểm: "My only complaint is the lighting. There is too much going on in the cabin for a 1:50am flight. I wish they wouldn't serve food and not turn the lights on and off as its difficult to sleep. Also the flight attendants were very peculiar about just how much my bag was under the seat."
Ưu: "Veggie food delicious"
Khuyết điểm: "No"
Ưu: "Efficient boarding, on time flights and newer 777’s that are clean. Staff was very courteous and attentive. This was my first travel to Asia and I didn’t know what to expect with this airline. Truly impressed!"
Ưu: "check in, assistance, efficient, clean, all good"
Ưu: "service was fantastic"
Khuyết điểm: "I am a small person and the head rest were a little too high"
Ưu: "NO SURPRISES ALWAYS GOOD FLIGHTS"
Ưu: "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
Khuyết điểm: "We like every thing about Evaair"
Ưu: "The food was delicious and a majority of the staff members were nice and help full"
Khuyết điểm: "Whenever I️ was sleep on my 16 hour flight nobody woke me up so I️ missed out on my meal. They have snacks to make up for It but I️ wish someone would have woken me up because I️ was really hungry."
Ưu: "Everything from boarding to entertaiment."
Ưu: "Great food & entertainment choices"
Khuyết điểm: "The crew should have been more accommodating as I have a broken ankle and am in a cast and have to walk with crutches. It is painful and the only thing that helps the pain is to have it elevated. The crew was not accommodating to help me switch seats to one with more leg room."
Ưu: "Trip was on time, food was decent, restrooms were kept clean, very friendly crew"
Khuyết điểm: "Chairs in economy are not the most comfortable"
Ưu: "Comfortable and clean overall but an older plane."
Khuyết điểm: "Had an older plane. Seats were smaller than previous flight (narrower, less leg room) Entertainment screens were tiny."
Ưu: "I did not reserve vegie food for my wife but when ask on flight the attendant were happy to provide vegie meal for both flight. thank you so much."
Ưu: "The crew was gracious and didn't bother my sleep to eat."
Khuyết điểm: "The seats were hard and oddly shaped such that my legs and feet felt numb after a while. Not the way I want to spend my time"
Ưu: "Crew were attentive.though tone of voice is not friendly the one doing announcement lady"
Khuyết điểm: "Food is good though not as good before. Porridge was good though!"
Ưu: "Flight was on time. Plane was clean and facilities were kept in good order. MUCH better than flying on United."
Khuyết điểm: "I was stuck in a window seat with 2 handi capped women in the middle am Nd aisle seats. I felt trapped. I could not use toilet because these women had so many bags that it was all but impossible to get out of my seat. In an emergency i would have died. Bottom line. I would have died."
Khuyết điểm: "The seats were too close to the rows in front and back."
Ưu: "Crew were polite on boarding, and throughout flight when seen then"
Khuyết điểm: "Service was terrible, flown to thailand with these ba and thai airways and thai airways will beat everyone hands down"
Khuyết điểm: "Please update more new movies and musics"
Ưu: "Very nice friendly face.. Great service"
Khuyết điểm: "Cant find anything wrong.."
Ưu: "Crew attention to detail, comfort, food, overall experience, clean restrooms"
Ưu: "We got the emergency exit seats that gave us leg room."
Khuyết điểm: "That was not fish that they had served us. We ate around the actual entrée. As a larger person the seats a pretty tight"
Ưu: "I like the food, the crew was so cheerful when you board the plane."
Khuyết điểm: "I ask for a cup water because I'm so thirsty but the crew didnt gave any water and she just pass by."
Ưu: "I like the free flight entertainment which made time pass by faster. Food was good and restroom was kept cleaned."
Ưu: "Seats, staff, customer service"
Khuyết điểm: "Food wasnt awesome."
Ưu: "The hello kitty plan was awesome."
Khuyết điểm: "The reduced rating for boarding is due to EVA air not enforcing the cabin luggage policies. One family of three each had two large suite cases. This greatly slowed down boarding and greatly reduced the available bin space. If there is going to be a policy, it should be enforced."
Ưu: "Good Food both ways both meals. Good AC."
Khuyết điểm: "Movie selection."
Ưu: "Crew is very professional and helpful. Really love the international movie selection. Food is good."
Khuyết điểm: "They just seem overworked and perhaps that is why they don't smile as much as I would expect. I wished there is a way to be more environmental with the plastic cups. Perhaps give everybody a re-useable cup in the beginning and we keep it throughout the flight. By the end of the flight, each person wasted at least 8-10 cups. That is a lot of waste."
Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Ưu: "Seats are ok, not super comfortable. Legroom are kinda limited but the monitor screens are great and user friendly."
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Lie-flat seat in usiness class in the most comfortable seat I have ever sat in—on or off a plane. Cathay service is remarkably good and caring, but not intrusive."
Khuyết điểm: "Dinner entrees not as good as last Flights with Cathay, but dim sum for breakfast was excellent."
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Ưu: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Khuyết điểm: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Second time in less than two years and satisfied on both trips. Good work Cathay Pacific."
Ưu: "Smooth easy ride and great business class lounges."
Khuyết điểm: "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "Excellent meals, excellent entertainment system, great staff"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Uneventful but good. Lots of new movies"
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Ưu: "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
Ưu: "All was good until missed connection"
Khuyết điểm: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Ưu: "Cathy Pacific is always in the top 10 airlines of the world for a reason. The staff and service are top of class."
Khuyết điểm: "The economy seats could recline a little more and be slightly wider for more comfort."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "Superb crew and excellent service."
Khuyết điểm: "Nothing!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "On time. The crew on"
Khuyết điểm: "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "Overall was great, smooth flight and great service."
Khuyết điểm: "Seating in coach was really tight and during my trip in Hong Kong, I had to be hospitalized"
Ưu: "service and comfort"
Ưu: "The tv had decent selection. Crew were nice. Priced good"
Khuyết điểm: "Boarding is chaotic, after standing in line then they call for other rows and my place in line didn't matter it was a free for all rushing to get in line. No water.....they took my water and have high blood pressure so need water and they don't give enough. Food is mediocre"
Khuyết điểm: "I remember Cathay pacific having nice planes, but I guess things have changed. Plane, bathrooms, everything was downright dirty. Basically the only thing Cathay Pacific has going for it is direct LAX to HK, but that's it. I will try to avoid Cathay in the future"
Khuyết điểm: "Flight was scheduled to leave 8:30 AM and we ended leaving 12:45 PM!!!"
Khuyết điểm: "Cramped seats."
Ưu: "Staff were friendly and helpful"
Khuyết điểm: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "Smooth, on time, comfortable, good entertainment and decent food."
Khuyết điểm: "No complaints"
Ưu: "Service was stellar!"
Ưu: "Cathay Pacific with its new Airbus A350 has amazing business class seats and I have to confess that this business class product by far is now the best one. Service was just perfect and extremely professional, at check-in, upon boarding and on-board. So it was one of the most enjoyable flights I had for a long time. And last to mention, the food was lovely."
Khuyết điểm: "Cathay Business Class passengers departing from Dusseldorf Airport can use the Lufthansa Business Class Lounge in Terminal A. It is one of the poorest lounges I visited in the last years. There was not even a proper selection of food available for lunch leaving me hungry upon boarding."
Khuyết điểm: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
Khuyết điểm: "More than two hours delay"
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "seating was very good and confortable, nothing to complain about"
Khuyết điểm: "Service.. Got ignored when asked for coffee. Got ignored when food choice came around. Lady sitting beside me also got same service ignored"
Khuyết điểm: "Way cramped"
Ưu: "The crew was nice, the movie selection was good."
Khuyết điểm: "More space in seats"
Ưu: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Khuyết điểm: "Nothing"
Khuyết điểm: "Qantas always gives great service"
Ưu: "Entertainment was very good. Crew was professional and efficient."
Khuyết điểm: "The seat had no lower back support and was really uncomfortable."
Ưu: "Had 3 seats to myself as plane wasn’t full."
Khuyết điểm: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Ưu: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Khuyết điểm: "Better power options (universal plugs/power)"
Ưu: "All as expected."
Khuyết điểm: "Crew could have been more pleasant."
Ưu: "Staff were friendly"
Khuyết điểm: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Khuyết điểm: "They didn’t leave my food. They took it away."
Ưu: "Crew was great! food was good entertainment was good"
Khuyết điểm: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Ưu: "Very smooth, on time boarding. Food quality"
Khuyết điểm: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Ưu: "Excellent seat comfort & entertainment options. Food was average."
Khuyết điểm: "No vegetarian meal options"
Khuyết điểm: "In flight wifi and entertainment didnt work"
Ưu: "Qantas staff unfailingly helpful and courteous."
Khuyết điểm: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Ưu: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Khuyết điểm: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Ưu: "Pillow and blanket made the trip much for comfortable"
Ưu: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Khuyết điểm: "Nothing to state here."
Ưu: "Efficient loading & unloading. Flight was on time."
Khuyết điểm: "Seats were way too close together!!"
Khuyết điểm: "They only offered pretzels."
Khuyết điểm: "Flight attendants and staff were extremely rude and condescending"
Ưu: "Outstanding service and a nice mid day snack."
Khuyết điểm: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Khuyết điểm: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Khuyết điểm: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Ưu: "The movies would not play until two hours outside of LA."
Khuyết điểm: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Ưu: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Khuyết điểm: "Noisy conversations of people waiting to use the toilet."
Ưu: "crew was great"
Khuyết điểm: "my console didn’t have sound but other than that it was excellent"
Khuyết điểm: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Khuyết điểm: "Nothing"
Ưu: "In flight crew"
Khuyết điểm: "Disregard for chosen seats and unwillingness to reinstate them."
Ưu: "Staff were very friendly and helpful."
Khuyết điểm: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Ưu: "Crew were wonderful 5 stars."
Khuyết điểm: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Ưu: "Checking in and bag drop process was the simplest and hassle free!"
Khuyết điểm: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Ưu: "Crew was friendly and lots of entertainment choices on the flight"
Khuyết điểm: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Khuyết điểm: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Ưu: "Loved the leg room, kind attendants, great meals."
Khuyết điểm: "The technology malfunctioned the entire flight. It was less than ideal."
Khuyết điểm: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Ưu: "Everything on time."
Ưu: "Good food, movies and just 10x better than discount airlines"
Khuyết điểm: "Flight was delayed and then didn't board on time"
Ưu: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Khuyết điểm: "No complaints."
Ưu: "boarding was quick and efficient"
Khuyết điểm: "seats were incredibly tight"
Ưu: "Friendly service."
Khuyết điểm: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Ưu: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Khuyết điểm: "Taste & selection for vegetarian meals were very poor"
Ưu: "All good"
Khuyết điểm: "Nothing"
Ưu: "Staff very friendly"
Ưu: "The crew, the food"
Khuyết điểm: "Nothing"
Khuyết điểm: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Ưu: "The Qantas legs of the flight were their usual stellar levels."
Khuyết điểm: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."
They delayed and cancelled my flight for almost 2 days I missed my flight from California to NY and lost the money involved in that ticket never fly this airline I will never fly with them again!
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "I couldn’t recline my seat. Something should be done."
Ưu: "The crew was extra friendly. The seat was spacious. Good leg room."
Khuyết điểm: "Main meal , too much rice for a westerner. Quality could improve a bit. Bread roll was below average."
Ưu: "Free space"
Khuyết điểm: "Boarding"
Ưu: "On time"
Khuyết điểm: "Boarding, crew, food"
Ưu: "Crew are helpful"
Khuyết điểm: "PAL flights always delayed"
Ưu: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Khuyết điểm: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "Everything is superb!"
Ưu: "Ahead of schedule departure and arrival"
Khuyết điểm: "Poor/No IFE system, no wifi onboard and poor snack quality"
Khuyết điểm: "Food and service. Seat comfort."
Ưu: "Crew attitude"
Khuyết điểm: "Onboard WiFi with streaming IFE service or install seatback IFE systems. On-time departure."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Khuyết điểm: "If the food is better and no flight delay"
Ưu: "The flight was excellent except for the food. They could have fone better."
Ưu: "The crew was very nice and helpful."
Khuyết điểm: "Terminal 2 in Manila has very few options for dining and gifts. Plane was late in arriving to Terminal 2; apparently had to offload in Terminal 1, then taxi to Terminal 2, then had to be inspected extensively before we could board. Due to late boarding and ~25 wheelchairs, boarding was disorganized."
Ưu: "Sit is average small"
Khuyết điểm: "Food was terrible, need to improve for the food quality"
Khuyết điểm: "I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight."
Ưu: "Fantastic onboard product in Business Class. Superb seating with all direct aisle access, excellent meals and friendly F/A's."
Khuyết điểm: "I was a little concerned at the lax approach to securing the cabin for take off and landing the F/A's had. The Philippine Airlines lounge is an embarrassment for an airlines hub airport."
Ưu: "Aside from the scare of not making my flight because it was overbooked. I think the boarding process could have been a little more efficient. The staff are amazing as always which is why PAL is my preferred airline when traveling to and within Philippines."
Khuyết điểm: "Since I have pretty broad shoulders, it’s difficult to sleep in the isles. Not to mention the multiple babies crying. Outside of that, everything was wonderful."
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Asked for window seat, said only have one at back of the plane, I said that’s fine, ended up with three seats to myself so got some sleep on an overnight flight. Gotta be happy with that,"
Khuyết điểm: "Cabin crew had a tendency of not seeing me so I had to get their attention for the hand outs, no biggie"
Ưu: "I love the service from the crew! I lost count after 6 glasses of coke and orange drinks. They had a lot of patience! I loved also the flight, there wasn’t or no air turbulence."
Khuyết điểm: "The Manila international airport still needs improvement when checking in, the lines were incredible long and there wasn’t any space to walk around in terminal 2 PAL international departures. If you have big shoulders..you are better off with business class, the seats are for slimmer people."
Ưu: "I was in a window seat for this flight with no one in between me and the man in the aisle. It was nice to have some space to spread out in."
Khuyết điểm: "I am about 6 feet tall and the leg room was terrible. I was thankful that the person in front of me did not recline, other side their head would have been in my face."
Ưu: "Food was good. My dinner was beef with noodles. Check in was fast. Boarding and plane departure was on time. We arrived Manila Airport 15 minutes early."
Khuyết điểm: "There was no entertainment on board."
Ưu: "i like the movies selection , dinner meal which was sweet and sour fish ."
Khuyết điểm: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."
Ưu: "Had to upgrade to sit at the bulkhead area. Seating areas are too tight."
Khuyết điểm: "Sitting near the bathroom smelled very bad."
Ưu: "Awesome, excelent service"
Khuyết điểm: "Nothing everything perfect"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Friendly, helpful, and patient are the words that come to mind. And very pretty, if that doesn't sound too sexist."
Ưu: "the crew was awesome."
Khuyết điểm: "the boeing 777 plane business class seats should reconfigure to the new version"
Ưu: "Arrival to first flight was clean and comfortable"
Khuyết điểm: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Ưu: "This time the seats were more comfortable"
Khuyết điểm: "Nothing"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Khuyết điểm: "The flight was delayed 2+ hours, not getting in Vancouver until after 5am. Everyone on the flight, passengers and staff were extremely rude. Never taking this airline again!! Also, there was no food left by the time the served me near the end of the plane."
Ưu: "Fast boarding and very nice staff."
Khuyết điểm: "Seats were hard to recline"
Ưu: "Crew was friendly and helpful. Boarding was efficient and flight departed and arrived ahead of schedule."
Khuyết điểm: "Food is awful, and options are limited. I also think they need to reconsider playing music on the aircraft, it’s quite irritating."
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Ưu: "Comfortable, good selection of entertainment"
Ưu: "Although the flight was delayed the boarding process was very smooth. Flight attendants were very friendly and efficient."
Khuyết điểm: "Long check in lines even though we checked in online. Flight delay."
Khuyết điểm: "Manila logistics are horrible. Flight schedule inconvenient for connections and all four of my flights were delayed more than an hour"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Staff were nice and offering drinks/water even without me asking"
Khuyết điểm: "Flight was a bit warm according to one of my seatmates"
Ưu: "Everything no complaints."
Ưu: "It was good other than how long it takes to travel, but that's only because there are no direct flights to Puerto since it's anairport in the making... But other than that, friendly staff. Good flight."
Khuyết điểm: "I don't like to complain. It. Makes me feel selfish, I didn't really see anything out of the norm, instead I met some great people along the way."
Ưu: "They gave extra fried chicken, in addition to the meals on the plane"
Khuyết điểm: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Departure at your own time
The worst kind of budget airline. To be honest....the plane was not that bad. Would have been good to have some food choices and some water. What was by far the worse is the passengers/customers that this airline attracts. Coughing and spluttering all over one another with no masks. Just disgusting. Pay for a better carrier and get a better class of passenger.
Khuyết điểm: "More food variety"
Ưu: "Very smooth and easy process boarding and taking off"
Khuyết điểm: "No entertainment"
Khuyết điểm: "delayed landing because of chinese reasons"
Khuyết điểm: "delayed 2 times."
Ưu: "A nice experience overall. Flight was quiet so plenty of personal space."
Ưu: "Everything went smoothly from check in to arrival. Bags were delivered timely. Flights were on time."
Khuyết điểm: "No entertainment options. Little to no food service."
Ưu: "The crew are ok. They should find jobs with other, better airlines."
Khuyết điểm: "Flight delayed on both legs. Delay management horrible, call centre was worse."
Ưu: "Average flight"
Khuyết điểm: "Changed the time of my flight early by more than 2 hours, with no communication. I therefore missed the flight. I was informed there was a flight that evening but they refused to move me as I had booked through an agent. Waited more than 6 hoursnin the airport for next flight and was offered only a meal voucher worth £4. Later flight was delayed, resulting in me missing my friends pre wedding henna party and arriving more than 8 hours late. Not a single apology given!"
Ưu: "Except for a 1-hour delay, overall the flight was good, smooth and enjoyable. Loved the inflight meal. For the price we paid we got meal and 30kg baggage allowance, we thought that was just value for money. And they departed from KLIA and not klia2 which is more convenient."
Khuyết điểm: "Flight wasn't on time to and from HKG."
Ưu: "The staff were very kind, the seat had a great amount of leg room."
Khuyết điểm: "There was no alcohol on the flight."
Ưu: "Getting out of the plane"
Khuyết điểm: "getting in the plane. No working tablet. Poor food."
Ưu: "Crews are nice."
Khuyết điểm: "Seems like Malindo is starting to degrading the service quality. The flight I took before: they change the airplane to batik which was worse with no entertainment, smaller seat pitch, etc. I book Malindo for a reason and paid for what expected using Malindo!! If they had to change the plane they should've given better one or given back compensation to passengers! Now this flight, they didn't activate the entertainment till way later and turned off way too early. They didn't give any earphone as supposed to. Malindo's service has become bad."
Khuyết điểm: "The airline"
Ưu: "For the price that we paid, it included 30kg baggage and refreshment (orange juice, water, coffee, a slice of pizza and a muffin) - it was worth it. The legroom is spacious, the seat was comfortable and the cabin crew was awesome. Flight was on time, check in was acceptable (considering people travelling from Bandung has a lot of check in baggage due to shopping)."
Khuyết điểm: "Nothing."
Ưu: "The service is good in general."
Khuyết điểm: "The boarding process could be improved."
Khuyết điểm: "The flight was over 5 hours delayed and they offered no compensation or extra meal."
Khuyết điểm: "Cramped seats"
Ưu: "Leg space and good arm rest"
Khuyết điểm: "No in flight entertainment (movies)"
Ưu: "The seats are more comfortable compared to the other budget airlines."
Khuyết điểm: "The crew doesn't smile most of the time, sometimes they sound like ordering when they request something. The movies selection is either old, or mostly Indian movies."
Ưu: "I have flown Malindo before and I have been happy about tbeir customer service."
Ưu: "In flight meal."
Khuyết điểm: "Got told luggage would go straight to bali from origin in Nepal. Waited at baggage check in jarkata just in case. Sure enough, our baggage comes out. Transfer to domestic terminal was almost impossible since we were given no information and our flight number changed completely. All of a sudden it was batik air not malindo, which has a completey different terminal. Will not be travelling with malindo again."
Ưu: "Check in and boarding we're both quick and easy. There were unsold exit row seats on our flight and the flight attendants lets us change seats. The in flight meals were quite tasty."
Khuyết điểm: "The beverage options were limited and mostly consisted of different flavors of fruit soda. The flight attendants sprayed the cabin with a strange aerosol before landing. Trash was not collected during the flight."
Ưu: "Service and comfort with blanket, and entertainment movies."
Khuyết điểm: "Luggage collection rather late in Bali."
Ưu: "Same as previous, no fuss."
Ưu: "No fuss, well organised."
Ưu: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Khuyết điểm: "Very dissapointed, both flights scheduled by Malindo Air was rescheduled, first one moved for next day unbeliavable!!!"
Ưu: "Ease of booking and 30kg baggage allow all included in quoted flight cost"
Khuyết điểm: "Food quality appears to be falling down in variety and quality"
Khuyết điểm: "Turbulence"
Ưu: "Good service and good plane."
Ưu: "food, service"
Khuyết điểm: "nobody replaced the toilet paper in the bathrooms, when it was finished. Checking in started later than normal."
Ưu: "You can check-in luggage for free. Not like Airasia"
Khuyết điểm: "Delays, of course."
Ưu: "The best thing is the free luggage allowance of 30kg each. They had some snacks and entertainment as well."
Ưu: "I was very impressed given it is a budget airline."
Ưu: "somewhere between a budget airline and a premium service. For the excellent price i was excitement pleases with the service and comfort. Would definitely fly with malindo again."
Khuyết điểm: "my expectations were more than met."
Ưu: "Love the width of the seat, the free 30kg luggage allowance and food. All provided without extra cost."
Ưu: "Malindo Air impressed me above and beyond with their services, from start to finish! I don't think I've had a better experience with an airline before - keep up the amazing work Malindo!"
Ưu: "Read trip advisor Will never use them again They will have an accident and it will be their fault"
Khuyết điểm: "something"
Ưu: "Comfortable and modern plane with good services and good communication. We had a minor delay due to poor weather but pilot and staff communicated the situation well and took safety precautions. Good entertainment options and food."
Ưu: "The plane was quite new, very modern, and well equipped with entertainment features. Services were good and all staff spoke English. Good amount of leg room in the economy seats as well."
Khuyết điểm: "Terrible call centre. No reply on the list luggage phone number. Absolutely terrible service"
Khuyết điểm: "Flight had a new schedule without prior notice We're unable to take this flight. Did not get any refund"
Ưu: "Proactively checking the boarding pass to shorten que of the boarding process."
Khuyết điểm: "Delayed"
Khuyết điểm: "Cabin very hot. Aircond broken??"
Ưu: "Horrible, tv not working. I asked for no vegan and they forgot to bring my food. After I mentioned, they finally brought and was vegan! Plane very unconfortable and old. Totally different than the connection place that was way less time on air."
Khuyết điểm: "Nothing"
Khuyết điểm: "Evrything"
Ưu: "Good legroom and friendly crew"
Khuyết điểm: "They said that they provided best quality beverages (they gave example as Starbucks), but just mineral water coming out"