My flight was scheduled on July 24th 2022, I went to PAL laoag the day prior to pay for an extra baggage ($165) as a check-in. On the day of the flight, one of the customer representatives in the PAL laoag airport put me on waiting after I had checked in and told me I had to check-in with the immigration due to my overstay...I am a dual citizen of the United states and the Philippines and questioned the staff, after 30 minutes of waiting the staff member said I could go to the terminal and they will call my name to see if I was eligible to take the flight back home...after learning of such nonsense, the staff proceed to tell me that one of my boxes will be held back due to the high flux of cargo being carried by the plane to Manila. At that point I was very upset, what was the point in paying $165 for an extra baggage if the laoag airport was going to hold it back. Today is July 27th and I have been calling PAL for the last three days to pick my luggage up. They had informed me in the PAL airport in laoag that if in case our luggage was held back, our luggage would arrive the next day and a call would come from the Honolulu airport. I have not received a phone call for the past three days and will make a 2nd attempt to pick my luggage up today at the airport. I'm hoping someone can help us here in the Honolulu airport because this experience has been a nightmare. Advise to anyone who is flying from Laoag, Philippines to Honolulu just keep to your 2 free check-in baggage because there is a high possibility that your extra check in will be held back in Laoag and be put in this situation.
Not too clear about the Covid-19 requirements. I ended up rebooking my flight. Vancouver Canada -connecting flight , staff aren’t helpful. Customer service sucks. Won’t fly Philippine Airlines again.
iwas thirsty the whole night, no one approach me to ask if I needed a drink!
Ưu: "the seat are comfortable. Flight stewards are responding to anything I need but on the downside, lavatories are clogged most of the time ( maybe because too many are using it.) Another issue is the travelers card, the letters are printed too small that seniors like me can't read it inspite of the fact that I'm wearing my eyeglasses."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Ưu: "Excellent staff and airline! Comfortable seats, good movies. All excellent!"
Khuyết điểm: "I wish airlines would offer a vegetarian option :( Even if that meant just pasta! It was hard having all 3 meals be meat based."
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "Great boarding system and all crews were attentive and polite."
Khuyết điểm: "more sauce on the meat."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Khuyết điểm: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Ưu: "Business class was good but sears small"
Khuyết điểm: "Flight to BKK better seats"
Ưu: "Nothing in particular"
Khuyết điểm: "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
Ưu: "Amazing crew excellent service as always"
Khuyết điểm: "IFE was down for the entire flight"
Khuyết điểm: "Manila airport"
Ưu: "Flight was on time. No stop over, because it is a direct flight."
Khuyết điểm: "The choice on the menu is not available, the bread was not given to us, because they run out, no apple juice because it run out too. Drinking water served, it is warm.They should offer some ice cubes or ask the passengers if they want ice... Other airlines, serves different juices through out the flight. Crew not communicating at all. Doesn't say anything or serve you with a smile."
Khuyết điểm: "The PAL terminal in MNL is one of the worst airports in the world. PAL's in flight service is fine. But they really need to improve their terminal if they want to keep customers"
Ưu: "Food voucher nice"
Khuyết điểm: "Delay last min gate change when they knew earlier Boarding not orderly"
Khuyết điểm: "old 777, no storage, not comfortable, entertainment system not working via remote, service so so."
Khuyết điểm: "Nothing"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Ưu: "Their flight attendants are cordial and well trained."
Khuyết điểm: "Flight was delayed as usual and their boarding system is terrible."
Ưu: "All good. New plane, pleasant staff, on timr"
Ưu: "No direct contact details to change flight"
Khuyết điểm: "Terrible customer service"
Ưu: "i like the movies selection , dinner meal which was sweet and sour fish ."
Khuyết điểm: "They don’t offer meals for people who aren’t beef or pork eaters . Although they had a fish meal the breakfast did not have that option."
Khuyết điểm: "Flight crews working at transfer desks were extremely unorganized and brought us to our terminal at the very last minute when the flight was calling for all passengers to board. Food was terrible. Ended up losing my baggage because they didn’t have enough time to put all the bags onto the flight and so I had to wait an extra two hours at the airport"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Read above"
Khuyết điểm: "REad above"
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "all the services and the staff are all friendly.none"
Khuyết điểm: "none"
Ưu: "Excellent customer service from the crew and airport staff. Very nice people."
Khuyết điểm: "This flight we took was an older plane, no USB ports or entertainment was available. They do offer an app to watch free movies but you have to download it where your phone has good service. They also offer free in flight wifi, but that didn't really work too well for us. Not sure if that has to do with our carrier."
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Ưu: "It landed safely."
Khuyết điểm: "It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty."
Ưu: "Timely Good Service Smily Crew"
Ưu: "It was good value, and landed a little early."
Khuyết điểm: "No power plug or USB charging port."
Khuyết điểm: "Good"
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "No explanation just a four hour delay"
Ưu: "Need more leg room"
Khuyết điểm: "Food, wasn't good"
Ưu: "Great service and wifi on board!!!!"
Khuyết điểm: "Nothing"
Ưu: "Comfortable seating."
Ưu: "They gave extra fried chicken, in addition to the meals on the plane"
Khuyết điểm: "The flight was 3 hours late and they made no accommodations for that fact. I had to rely on my wits the kindness of my connecting Airline and my ability to run across 5 terminals to make it. They did not even give me the correct time as to when their flight was scheduled to arrive. They were off by an hour"
Khuyết điểm: "Horrible service, delayed every leg of the flight for 2 and half hrs. Staff are very lazy and the plane was so dirty! Especially the bathroom. The food was bad also. Omg I will never take this airline again"
Ưu: "Good service."
Khuyết điểm: "only a delay ."