Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
They wouldn’t let me board because Japan changed their entry policies and I did not get notified. Had to wait another day, pay rebooking fees and miss my family that I haven’t seen in 4 months. TERRIBLE!!
Ưu: "The crew was professional and super friendly."
Khuyết điểm: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Ưu: "Well maintained plane, nice staff and over very comfortable."
Khuyết điểm: "The wifi worked only 1 hr of the 3 hrs I bought"
Ưu: "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Ưu: "Seats were comfortable, crew was good"
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Ưu: "Service was great"
Khuyết điểm: "Sound on entertainment system did not work"
Ưu: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
Khuyết điểm: "They need some vegetarian options for meals."
Ưu: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Khuyết điểm: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Ưu: "The 787 was awesome. Very comfortable. Great staff and service."
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "The crew were helpful and nice. It was comfortable."
Khuyết điểm: "The food was horrible. The movie selections were quite limited."
Khuyết điểm: "Nothing. It was perfect. Comfortable, cute stewards"
Khuyết điểm: "The dinner was served too late, not right after take off. Also, the portions were way too small."
Ưu: "ANA did a great job of keeping customers informed about every detail regarding the delays we experienced with the flight. ANA did a great job of finding me a new flight when delays caused by the ground crew caused me to miss a connecting flight."
Khuyết điểm: "Late boarding caused us to miss connecting flights."
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "Very helpful and accommodating flight attendants ... all with a smile!"
Khuyết điểm: "The seat in this airplane was downright uncomfortable."
Khuyết điểm: "The fact that my feet got very swollen (twice their normal size) due to the small space - that had the passenger to my right sleeping on top of my right side."
Ưu: "The crew were very kind and helpful, I was having a sore throats and asked for a candy if possible, the crew answered immediately yes and came back with throat candies that I exactly wished for."
Khuyết điểm: "The flight was having pretty bad turbulence but there was no explanation from the pilot or anything. Also I also took the same flight on my way to Mexico from Tokyo about 10 days ago but there was better food and beverage sevice."
Ưu: "the service were fantastic. the flight attendants were very courteous; offering food & snacks and drinks non-stopped. overall, the services offered were great."
Khuyết điểm: "the temperature inside was overwhelmingly hot made it impossible to relax. in a crowded airplane, such environment is perfect for customers to acquire upper respiratory infection once they have to share the air with others. please adjust the air temperature. thanks"
Ưu: "Very Comfortable Equipment"
Khuyết điểm: "Vegetarian food options"
Ưu: "The meals were delicious. Japanese option was a seafood bento and breakfast grilled whitefish. Tasted fantastic and well presented."
Khuyết điểm: "The premium economy seat was about average. Comfort okay but not the best for sleep."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Khuyết điểm: "Ordered Fruit Meal. It did not have a variety."
Ưu: "The room and comfort in the larger planes and the crew is always outstanding on ANA."
Khuyết điểm: "More movie selection....... many are Asian movies which are of poor quality. More food selections. I really don't care for most Asian dishes and I starve on these flights."
Ưu: "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
Ưu: "All staff were very helpful and polite!"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "Love the service provided by the flight crews. The landing was smooth and quick."
Khuyết điểm: "Flight was delayed and the crew announced the same thing about it twice."
Khuyết điểm: "Check in process was horrible at TKS, extremely unknowledgeable gate agents, took 6 people and 1.5 hours to check and pay for bags."
Ưu: "Treated with respect and calmness."
Ưu: "Onbaord Crew hospitality"
Khuyết điểm: "Poor ground handling by narita staff. By bus from terminal to plane. Mixed with economy pasaangers. Chaos from bus to plane. All passangers exposed to freezing cold weather at narita aiport outdoor."
Ưu: "The seat had good width since I am 6"1 , unlike most American airline the comfort level is much better, not cramped."
Khuyết điểm: "Not much all good"
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Ưu: "Food is good."
Khuyết điểm: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."
Ưu: "The service crew are excellent and very polite. Definitely like the new window feature."
Khuyết điểm: "I understand it was only an hour flight but I would've appreciated a snack of some sort"
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
Ưu: "Nice cabin crew, nice boarding, ontime departure, clean aircraft."
Khuyết điểm: "Check-in agent at bag drop counter was a sour puss."
Ưu: "Price was right. On time."
Ưu: "Efficient, professional crew"
Khuyết điểm: "More space. Snacks, at least a drink! (that doesn't require more expenditure)"
Khuyết điểm: "Boarding was chaotic. They started boarding from the back, which is fine, but never indicated that the forward seats could board and never checked to make sure people were boarding in the proper groups. Terrible process."
Khuyết điểm: "Flight was canceled."
Ưu: "Absolutely nothing"
Khuyết điểm: "Just about everything this poor excuse of an airline needed to be better. Not only did they rob me at the check in desk of $210, there was also an extremely loud alarm coming from the exit door of the plane the crew couldn't fix. I was sitting right next to it for an hour and had to plug my ears to avoid hearing damage. This was the worst flight I've ever been on, and I've flown hundreds of times"
Ưu: "Comfotable flight, Good landing."
Khuyết điểm: "Though one of the stewardess' was professional she was a little impersonal. That statement is a little harsh as she was very young. I am sure as she gains experience she will become great at what she does. Maybe a big smile would help when she addresses passages."
Ưu: "Exactly what we expected from a budget airline."
Khuyết điểm: "Dragging the luggage between international and domestic terminal wasn't fun."
Ưu: "Good coffee"
Khuyết điểm: "A better selection of movies"
Ưu: "Short flight. Good crew"
Khuyết điểm: "Flight delayed twice. Later Jetstar scheduled flights to the same location left before ours. Luggage damaged beyond repair or use. Wheels broken off, sides smashed. Now have to purchase new and file "proof" paperwork, pictures, etc. Will never fly Jetstar again. The cheaper flight is not worth it."
Ưu: "Efficient processes all round - check-in, boarding, disembarking, baggage collection, etc."
Khuyết điểm: "Nothing"
Khuyết điểm: "I should have been informed that I would not be allowed into the country without a return flight booked. Also it should have been more clear that I would have been charged nearly as much for my luggage as I paid for my flight. Not happy at all with buying through this app"
Khuyết điểm: "Nothing...all went very well, arrived early, suitcase came quickly."
Ưu: "boarding has been delayed however there is poor communication between the staff regarding estimated of delay..."
Ưu: "The seat was extraordinarily uncomfortable."
Khuyết điểm: "Seat spacing was the worst ever. Aisle very narrow."
Khuyết điểm: "I have to pay a lot of money for my over bagges , and I went to check in very soon but you still arraged me to the end of aircraft when I have trouble with car sick ."
Ưu: "Economic overall. Check in staff very helpful in resolving baggage issue ( see below). As long as you undertstand your ticket/ baggage cost, you'll be fine."
Khuyết điểm: "Tried to pay in advance for baggage. Online system wouldn't accept our credit card (needed a signature) so entire booking put on hold. A little stressful, but airport staff sorted it out with no added cost."
Ưu: "Helpful crew."
Khuyết điểm: "Cramped seating. Charged for all drinks even soft Had to pay $75 for carry on luggage. Check in person difficult to understand."
Khuyết điểm: "$120 bag fee!! Plane was late. Ticket line took over an hour. Paying bag fee was a separate line took one-half hour. Gate was changed had to move 1/4 mile."
Ưu: "Friendly efficient crew"
Khuyết điểm: "The process to get boarding pass and check bags was chaotic and frustrating"
Ưu: "I had a very good experience. When you fly with Jetstar, you need to be aware of a few things: it is a no frills airline. Therefore, (1) you need to eat before you board, bring your own food, or pay for any food / drink on the flight, (2) you have virtually no luggage allowance. Make sure you call them and pay for your luggage BEFORE you go to the airport. The pre-pay prices are very reasonable, but they are dramatically more if you wait to add luggage until arrival at the airport. Overall, the personnel were very friendly, and it was a good flight...just make sure that you are aware of what I just mentioned."
Ưu: "Actually left a bit early. Warm, friendly in flight crew."
Khuyết điểm: "Storms in the area so it was a bit bumpy. Not the fault of the crew, but Mother Nature"
Ưu: "Once we were seated and lift off was timely the flight uneventful as one can only hope for. The food was not outstanding but the chicken salad was better than most airline food and was a nice portion to tide us over for a long day after landing."
Khuyết điểm: "The staff was lacking in personality and consideration. While well groomed and that plastered on smile was there the actual attention was missing the mark. I went to use the toilet before the flight and stood for several minutes waiting as the occupied sign was engaged. I was passed by staff three times before informed that the toilet is unvaivable until in the air. Really! So why did you squeeze past me 3 times without telling me this detail?"
Ưu: "Not much to like... well I guess they got me there safe... LOL"
Khuyết điểm: "Uh... $25 a kilo over baggage weight ? Everyone on plain carrying bags that weigh 10 tons due to that.. which makes everyone's experience quite lacking... Staff not very friendly nor helpful both service and flight attendants."
Ưu: "Decemt crew.At least they didn't charge for water on the flight."
Khuyết điểm: "We did not include a checked bag when we purchased tickets (not knowing what we would have) and had to pay $60 per bag once we got to the airport. Absurd!"
Khuyết điểm: "Jetstar is the worst airline I’ve ever taken"
Khuyết điểm: "I paid an extra 30 USD for preferred seating on a Sydney-Christchurch flight, and I sat in 1A . It did not provide the extra legroom as advertised because the door jutted out into my leg space. Add on to this that it was freezing in my seat, to the point where I had to borrow a blanket from my seat mate. I have one last flight on Jet Star, and I'm not sure I'll fly with them again."
Ưu: "Friendly service"
Khuyết điểm: "Seats with no room."
Ưu: "I'm a regular flyer, and can't count how often I've been on planes. This was the best, smoothest and least stressful of any shirt hop I've ever taken, and while it can't rival a big plane for food or entertainment, the seats were cozy, I had legroom and it was simply very well done!!"
Khuyết điểm: "Nothing!"
Ưu: "Ít’s a terrible experience with Jetstar!"
Khuyết điểm: "Agent at the counter gave us headache just because she request information that is not necessary. I had to run more than one hour from counter to counter and it near the boarding time and until when I asked another agent, she said that I don’t need that information for my flight. Thanks God! I think She has poor training"
Ưu: "It's called "WiFi." Why don't you know about it?"
Khuyết điểm: "More leg room up front. It's ridiculous that there's legroom."
Khuyết điểm: "At the check in counter the clerk charged me for 9kgs of extra weight but didn't ask me about a carry on which would have entitled me to 7kgs and I could have made a carry on to reduce my fees."
Ưu: "Departure on time, arrival ahead of schedule, baggage delivery very fast"
Khuyết điểm: "No food or beverage included"
Khuyết điểm: "it is a good deal only when there is no luggage, so flyer beware!"
Khuyết điểm: "On an international connection I had to collect my baggage, clear customs, and re-check for my onward trip."
Khuyết điểm: "Booked flight, due to Visa issues, couldn't use flight. Attempted to resolve, would have cost more than original booking to do anything with it. Customer service was happy to tell me either no or it will cost a lot of money. So not recommended Jetstar."
Ưu: "Reasonable price, quite helpful at check-in, got extra leg room for this 6ft. plus frame."
Khuyết điểm: "Beware- no baggage allowed beyond minimal amount. Not suitable for a long distance visitor."
Khuyết điểm: "Flight attendant that yanked my boarding pass out of my hand. 2d flight attendant who twice "forgot" to tell me whether she had looked for or found my luggage lock which had gotten lost when 1st flight attendant yanked my boarding pass out of my hand."
Ưu: "Just got socked with $465 checked baggage fee for 3 bags! Let the buyer beware. I will NEVER use Jetstar again & suggest you look elsewhere. Fyi there is no ZERO rating, so would have given that!"
Khuyết điểm: "Nothing"
Khuyết điểm: "Butchered by prices that were offered on Kayak and then taken to the airline sites where the prices are different. Jetstar rips you up with baggage prices at the gate. Nowhere does Kayak state that you have to pay upfront for Jetstar baggage......"
Khuyết điểm: "United did not ship our bag so we had to make a claim before leaving Cutoms in Aukland. We got to the Jet Star ticket counter 3"
Ưu: "Comfortable seating and professional crew"
Ưu: "Didn't crash"
Khuyết điểm: "Misleading baggage policy cost additional $150 for a single bag at check in. Agent unwilling to find a different fare / baggage rate. On board they charge everything. Seats uncomfortable, felt passenger behind knees into my back. Overall terrible, cheap airline."
Ưu: "Polite caring treatment by all counter and plane staff Able to take on my usual carry-on that I take everywhere else Well managed ontime flight"
Khuyết điểm: "Jet star counter at Melbourne has the WORST customer service I've ever encountered. Literally 3 employees standing around chatting while I'm trying to find someone to help with my passport not reading. Then standing at another counter waiting to be helped while being completely ignored. I understand when you're busy (even though he didn't seem busy) but at least acknowledging my presence would've been lovely. Also- baggage fees for this airline should be criminal."
Ưu: "my ear did no hurt"
Khuyết điểm: "no food I little bit hungry"
Ưu: "Crew polite and competent."
Khuyết điểm: "Seating cramped and uncomfortable."
Ưu: "I was charged $350 for checked in baggage which was ridiculous. Worst airline"
Ưu: "Aafriendly staff, very friendly and informative pilots on the communication side."
Khuyết điểm: "I thoght i had free check inluggage, but was told that ihave to pay $160 each for my daughter and I. So I paid $320 for the two luggages which would normally cost $40. I just think its not right to jcharge six times as much,"