Ưu: "Ok crew and good enough planes. I was on a short flight, so I didn’t mind. Just know what you are getting, budget airlines with little or no service."
Khuyết điểm: "too many to list"
Ưu: "I couldn't believe that there were only 13 passengers on our flight, on a regular-sized plane! In all my years of flying, that was a first. The biggest problem was that I was not on the flight manifest when I checked in, but after about a half hour that got resolved. Obviously there was space for me on the flight! Even though it was a late-night flight (10:15-12:15), we got served dinner at 11:00 pm. Not great food, but more than I expected for that time of day."
Ưu: "The flight was delayed, but they explained why (a computer problem) and what they did to correct the problem (swapped in a working computer). The plane was small (19 seats, I think). We were greeted by a friendly (and funny) crew member who welcomed us aboard, explained the safety features, offered us some candy (the only food available -- very short flight), and then sat down in the cockpit (turns out he was the copilot). Everything was very simple and enjoyable. (I rated the "food" and "entertainment" with five stars. Other than candy, there was no food available, and the only entertainment was the cockpit. But there was no way to indicate "does not apply.")"
Khuyết điểm: "No complaints at all."
Ưu: "Didn’t seem perfectly organized at all times. But they did a good job regardless."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Plenty of room, noise low, allowing for me to sleep several hours. Crew efficient and friendly."
Khuyết điểm: "Many stale films, but I really don't care!"
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Khuyết điểm: "Nil"
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Ưu: "Onboarding went well and bagage was out fast in Nha Prang"
Khuyết điểm: "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
Ưu: "Vietnam Airlines is doing an excellent job flying from the homeland to Paris and back. They have the last generation aeroplanes, decent seating in Economy Premium class. The crew is doing their jobs quickly and efficiently. I could sleep most of the 12 1/2 hours that it takes from SGN to CDG. And the prices are attractive, too."
Ưu: "Check in was efficient"
Khuyết điểm: "From a perspective of the food, I have a very limited western diet and struggled with the food choices, but it was a night time flight so I would not have eaten much anyway so there was no great loss ."
Ưu: "Service and friendly staff"
Khuyết điểm: "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Nice massage centre. Water on site. Coffee shops. Flight very full and uncomfortable"
Khuyết điểm: "No towels in shower. Not very clean. Information desk not very helpful. No one to book sleeping cubicles—-very confusing"
Ưu: "The flight attendants are corteous, and leg room was okay (better than what I expected). It was also nice that they gave bottled water to everyone."
Khuyết điểm: "As usual, unorganized boarding. And I’m curious what is the criteria to get a blanket? I’m just curious. Cause 2 of the people who sat beside me got blankets, but I didn’t. Haha."
Khuyết điểm: "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
Ưu: "It got me to my destination"
Khuyết điểm: "Late and not even a Vietnam Airlines plane, the plane was an Cambodia Angkor Air plane...not what I payed for."
Khuyết điểm: "Flight was delayed for one hour."
Khuyết điểm: "With premium empty why they don't offer bid upgrade like other airlines"
Khuyết điểm: "Hygiene of local passengers"
Ưu: "The plane is comfortable, staff on board are very polite and helpful."
Khuyết điểm: "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
Ưu: "Great service and very caring"
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Khuyết điểm: "Entertainment system wasn't switched on immediately after take off and safety demos"
Ưu: "food, crew is nice. plane is ok too"
Khuyết điểm: "no entertainment. no wifi"
Ưu: "friendly crew. flight departed on time"
Khuyết điểm: "no entertainment no wifi food is just ham sandwich and this is same food you get if you take the morning flight."
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Ưu: "Everything was alright. Except I got the last seat of the plane where I couldn't adjust my seat"
Khuyết điểm: "The food was a bit salty this time."
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Ample leg room, though a little less than on previous VN flights. I don't know which plane this was, but a 2-4-2 seat configuration."
Khuyết điểm: "As we were boarding from the gate to the plane, we were stopped by crew to ask how pregnant we were. With a tired, grumpy 2 year old, we had to dig through our carry-ons to find the form we had just filled out at the check-in counter. Totally unprofessional and disorganized."
Khuyết điểm: "Poor quality of food. We were not served vegetarian food despite our request made at the time of booking."
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Still sick from Singapore Burger King not much to say."
Khuyết điểm: "About the same as the other but, slept most of the way since was still feeling the Burger King problem."
Ưu: "All traditional amenities like foods and water are provided"
Khuyết điểm: "none"
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Good side of it give business class passages and elder people, pregnant women and family with children on board first. It's good to make a family comfortable with their children."
Khuyết điểm: "Poor menu service and I have no choices over the menu. All the request menu it just no services like it at all in flight, stewardess not so friendly at all. Interior design it's so dull colour not very cheerful airlines. Regret to fly with Vietnam Airlines. I will never take your flight anymore."
Ưu: "Ease of travel was fantastic"
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "Worst Airline Ever"
Khuyết điểm: "Vietjet needs to update their refund policy"
Khuyết điểm: "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
Khuyết điểm: "Get more Customer Services training for the better and for the next level of international services provider...."
Khuyết điểm: "Flight was delayed - be on time"
Ưu: "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
Khuyết điểm: "Take off on time, not 45 minutes late."
Ưu: "The food is good. Air crew is nice."
Khuyết điểm: "Worth for money we paid"
Ưu: "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
Khuyết điểm: "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
Khuyết điểm: "Boarding on time instead of delay twice"
Khuyết điểm: "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
Ưu: "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
Khuyết điểm: "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
Ưu: "Fast and efficient and low cost budget"
Ưu: "Nothing really impressive."
Khuyết điểm: "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
Khuyết điểm: "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
Ưu: "It was on time for a change"
Khuyết điểm: "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
Ưu: "It was a direct flight to Phuket"
Khuyết điểm: "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
Khuyết điểm: "Delays with no explanation or expected timing"
Ưu: "Quick flight"
Khuyết điểm: "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
Ưu: "Flight Cree good"
Khuyết điểm: "Seats, no jet ways to board or deplane"
Khuyết điểm: "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
Khuyết điểm: "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
Khuyết điểm: "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
Ưu: "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
Khuyết điểm: "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
Khuyết điểm: "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
Ưu: "It was exactly what we needed. On time flight with few frills but good price and efficient. No complaints at all. Crew did well keeping control of passengers that kept standing while seatbelt sign was on. Firm but not angry. Good job."
Ưu: "Flights were on time and worked well for us. Flight attendants were helpful"
Khuyết điểm: "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
Ưu: "The plane got me to my destination"
Khuyết điểm: "1) I had to check in my bag (which in any other fight I took was a carry on) 2) I booked thru kayak via kiwi and it was impossible to make a change even though I requested the change 1 min after my booking (I called and emailed them several times without success) 3) there was a delay in the gate and we were not kept up to date"
Ưu: "Relatively cheap but you get what you pay for."
Khuyết điểm: "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
Ưu: "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
Khuyết điểm: "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
Ưu: "Cheap flights but u get what u pay for"
Khuyết điểm: "2 delays of 10hrs"
Khuyết điểm: "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
Khuyết điểm: "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
Khuyết điểm: "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
Ưu: "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
Khuyết điểm: "Caroline is wonderful once the plane is able to get into the air"
Khuyết điểm: "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
Khuyết điểm: "I was on an International flights, 3.5 hours. Their website didn't mention any additional fees for check-in luggage, I didn't expect that as most airlines don't charge extra fees on international routes, how surprised was I when at the check-in counter I was ask to pay $36 for my 10kg backpack. I feel I was scammed."
Khuyết điểm: "Have an error in system. I can't join the flight"
Ưu: "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
Khuyết điểm: "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
Khuyết điểm: "There is no entertainment in flight and baggage check in is an issue ."
Ưu: "Clean, efficient, new aircraft, very good value"
Ưu: "Schedule and price were reasonable."
Khuyết điểm: "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
Ưu: "Cheap fares"
Khuyết điểm: "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
Khuyết điểm: "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
Ưu: "Fluent English, comfortable and ample seat space"
Khuyết điểm: "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
Ưu: "Please be aware they can change flight times earlier without communicating"
Ưu: "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
Khuyết điểm: "It was delayed over 1 hour. it was many times since i've used."
Ưu: "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."