Ưu: "Was ok"
Khuyết điểm: "If got good deal I will go with them again"
Ưu: "The seat is comfortable."
Khuyết điểm: "Extremely bad service at the ticket counter. Really disappointed, really disappointed"
Ưu: "Nice crew , good and good"
Khuyết điểm: "If someday ... someday....I can afford First Class . That’s will be Nice for a long flight ."
Khuyết điểm: "From the check in, to the food and cabin experience is worsened by far. Check in - no check in line for premium passengers.( really bad experience) Cabin crews could not separate passengers from other cabin consisting using lavatory there fore passengers constantly walk back and forward. (It’s really unpleasant) It’s. Not worth the money to paid for the experience and services."
Ưu: "The seat is good"
Khuyết điểm: "The price low a little more is better"
Khuyết điểm: "not much choice in the movie selection"
Khuyết điểm: "The crew should be friendlier while they deliver their service."
Khuyết điểm: "Airplane was extremely hot, service was poor"
Ưu: "The crew carefull and the seat comfort"
Khuyết điểm: "Cathay Pacific should be open direct rounte from SGN to MEL"
Ưu: "Polite crew, good food"
Khuyết điểm: "Newer plane on flight from HKG to sFo"
Khuyết điểm: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."
Khuyết điểm: "Traveling Economy class has really deteriorated. I’m 5 ft. 2 in, and it’s cramped for me!"
Ưu: "I love the crew, I even didn't have chance to say what I need but I got the one I want"
Khuyết điểm: "N/A"
Khuyết điểm: "Was not able to change my flight"
Ưu: "Pleased that the flight departed on time and arrived 50 minutes early. Sad that waiting for my luggage frittered away the time we gained by arriving early."
Khuyết điểm: "Having your bags tagged as “priority “ really doesn’t mean anything. Watched nearly two flights’ luggage go by on the carousel before mine came out. This is becoming the norm over the past several months for most airlines and airports. I don’t mind waiting for my bags. I do mind waiting with a false expectation of priority service."
Ưu: "thank u very much im very happy with the flight :)"
Ưu: "On time departure and arrival, in flight service and comfort."
Khuyết điểm: "Entertainment system seems old, latest movies are not there and the flight maps interface looks like as of it is from the 2000s."
Khuyết điểm: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Ưu: "Third time on Cathay Pacific"
Khuyết điểm: "the food- vegetarian"
Ưu: "Nice crew"
Khuyết điểm: "Seat on up position are too straight"
Ưu: "More leg room"
Khuyết điểm: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Ưu: "Service was great and friendly and attentive"
Khuyết điểm: "Setting chart was not accurate. It showed a space between my seat and next to me and there was no space between."
Khuyết điểm: "Flight delay was not announce until boarding time. Such chaos!! at 1:00 AM. Rescheduled the next 24hrs. I was lucky to live within one hour of the airport. Next day, after boarded the plane, had to sit inside plane for 2 1/2 hours until the plane takes off. It was not a good experienced, even though they gave us a voucher for 75.$"
Khuyết điểm: "The check in crew were not very helpful. I was asking for help but he didn’t even suggested a solution. Instead he kept ok saying he can’t do anything which is really disappointing. He is in a customer service area, he should be more accommodating."
Ưu: "Comfy seats and the entertainment for economy class were the best perks and price as well. Flight was also on time."
Khuyết điểm: "The food was just awful. 2 meals were provided and both were chicken or beef with junky dessert. Bring your own food."
Ưu: "Overall is ok"
Khuyết điểm: "Boarding. On the way back to SF from HKG, instruction was not clear perfectly; it made me confusing I did not know which line was correct to get on board!!"
Ưu: "A very enjoyable flight experience, everything was very smooth."
Ưu: "One of the better airlines for a reason, great overall"
Ưu: "On time Good service Nice crew"
Ưu: "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
Khuyết điểm: "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
Ưu: "The crew are very nice. They maintain the toilet area clean and with paper supplies. I love the availability of having a hot noodle soup in between meals."
Khuyết điểm: "No slippers, toothbrush & toothpaste for economy passengers. Some airlines will give this automatic due to long hours trip."
Ưu: "The economy seat was comfortable with adequate leg room. The flight stsff was attentive. The flight itself left early and arrived early."
Khuyết điểm: "The boarding process was slightly chaotic. I attribute that to anlanguage battier as most of thr passengers were Adain and probanly did not understand the instructions. It worked out though."
Ưu: "Customer service and food was great"
Khuyết điểm: "Planes are old do not have larger entertainment screens and don't have wi fi"
Khuyết điểm: "Cramped seats."
Ưu: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Khuyết điểm: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."
Ưu: "This route is covered by an A350 which was nice to discover."
Khuyết điểm: "Despite the brand new aircraft, the Economy section seats are not comfortable which was quite disappointing. The service could be better too. Not what Asian airlines are usually known for."
Ưu: "Staff Food"
Khuyết điểm: "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."
Khuyết điểm: "Delayed from boarding at 1 am until 5 am when they finally announced it was cancelled. They made announcement updates every 10 minutes meaning that people had to be constantly alert to see if anything changed in the next 10 minutes. When the flight was cancelled, the employees could not offer any information about how to get ticket prices refunded, or how to get to the destination. They could not even connect passengers to the managers because the managers are in Hong Kong. The number they gave out to passengers for customer services could not be reached because this it is an international number. People had to miss connecting flights, meetings, important appointments, and are still trying to figure out how to get refunded for an expensive flight. Terrible experience and customer service."
Ưu: "Cathay Pacific provided excellent service."
Ưu: "Amazing service and food"
Khuyết điểm: "Little cramped bit not bad"
Ưu: "Timeliness, Ease of boarding and friendliness of crew."
Khuyết điểm: "food was OK."
Khuyết điểm: "The ground staff should give us options before, not waiting until we are in Hong kong"
Ưu: "Cathay had agent waiting for me at my landing gate and guided me through the change of flights and led me to the proper gate for my new connection. They were very customer service oriented."
Khuyết điểm: "Flight was late into Hong Kong and I missed the connection to the United flight to San Francisco."
Khuyết điểm: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Ưu: "I had difficulty finding my booking reference on cathay website until it was very late. I am marco polo member but that was picked up late so my meal preferences were not picked up. Also we had pork sausage for breakfast to me one of the items tasted sumilar to beef and not pork. I would prefer that all meat sources be listed so i can make an informed choice"
Khuyết điểm: "See above otherwise it was good"
Ưu: "no-nonsense, plain flight, what else would a frequent flyer wish?"
Khuyết điểm: "If a flight is delayed, they could inform us."
Khuyết điểm: "They could improve on the entertainment and service."
Ưu: "Got a good seat (aisle in exit row--I'm 6'2") without asking for anything special. Adequate meal even though the flight was only 2.5 hours."
Khuyết điểm: "I could not check in online."
Ưu: "Great service"
Khuyết điểm: "Nothing"
Ưu: "Only 15 minutes late, could have been worse"
Khuyết điểm: "I had to use a belt extension, which did not work. I tried to attract the attention of the crew, but did not succeed."
Khuyết điểm: "Catch the return flight and entertainment choices are somewhat limited . Food remains ok but not great ."
Khuyết điểm: "Leg room is short, seats are average. Fine for a short flight."
Ưu: "Movies, crew"
Khuyết điểm: "Food"
Ưu: "Standard process"
Khuyết điểm: "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
Khuyết điểm: "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
Ưu: "The flight was a half hour late departing but once we got in the air it was a quick flight. Beverages were served and then it was time to land. Deporting was quick and painless."
Khuyết điểm: "The flight was delayed by 2 hours and then it was late another half hour for boarding."
Khuyết điểm: "Toilets need to be cleaned up from time to time during the flight and supply of toilet paper etc... should be at hand. It takes too long to disembark passengers."
Ưu: "Flight attendants are friendly"
Khuyết điểm: "Food is a bit pedestrian"
Khuyết điểm: "Old plane. Mediocre food"
Ưu: "Reliable, no nonsense, good price-quality ratio"
Khuyết điểm: "This flight is almost always late. Connections in Paris tend to be difficult."
Ưu: "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
Khuyết điểm: "A lack of flight entertainment options"
Ưu: "they feed you....unlike some European airline, who would nearly charge you for a napkin"
Khuyết điểm: "they couldn't add my delta mileage # at check-in......a minor thing really"
Ưu: "Aircraft state of the art (A350). Economy Premium cabin is standard, but definitely above some other companies. Cabin crew do an excellent job, with a business-like attitude. Food service quick and efficient. The food is good. Will travel with them again, if they keep the low prices for this Premium Economy cabin."
Khuyết điểm: "Cabin crew could use here and there a friendly word, but this is a mere suggestion, there is no professional fault on their part."
Ưu: "The food, service in the air, ground service, everything was excellent"
Ưu: "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
Khuyết điểm: "Some friendly smiles from the ground crew would have made our trip a bit better"
Ưu: "Check in service was very good!"
Ưu: "The A-321 was a bit worn but that was expected. Cabin crew were quite nice and the meal was excellent. I’ve traveled in both economy and business class and both are much nicer than domestic flying in the USA. I highly recommend Vietnam Airlines"
Khuyết điểm: "Nothing"
Ưu: "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
Khuyết điểm: "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
Ưu: "A glass of red wine"
Khuyết điểm: "Broken seat would not recline"
Ưu: "Extra leg room in the emergency row. Plane was not packed with people so easy on and off. This was a flight from HCMC to Hong Kong And we were then going to get our bags in HKG and recheck them to SFO. BUT since Vietnam air and Cathay are connected we were able to check our bags all the way to SFO!!'"
Khuyết điểm: "Food was average"
Ưu: "service was great"
Khuyết điểm: "Plane is a bit old"
Ưu: "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
Khuyết điểm: "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
Khuyết điểm: "delay flight from Phu quoc to Saigon from 12h to 18h (more than 6 hours ) . I must cancel that flight for safe and stay one more night and switch to the soonest flight next morning"
Ưu: "Cabin crew are great. Vietnam based catering is always really good: excellent fruit and I enjoyed the Vietnamese beef stew."
Khuyết điểm: "Equipment seems older, no entertainment system in economy class."
Ưu: "Flight was on time and crew was professional and polite."
Ưu: "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
Khuyết điểm: "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
Ưu: "Airline was able to move us to an earlier flight after we arrived early! Thank you so much Vietnan Airlines!"
Ưu: "Great staff, clean plane and modern"
Khuyết điểm: "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
Ưu: "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
Khuyết điểm: "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
Khuyết điểm: "One hour flight was almost 5 hours long."
Ưu: "No comment"
Khuyết điểm: "No comment"
Ưu: "They deal very well with the handicapped. Very respectful and patient"
Ưu: "Very professional and very clean planes."
Khuyết điểm: "The flight attendants on China airline was terrible with unacceptable attitude, very rude and consantly trying to insult customer especially to those that don't speak their Chinese language. I would never fly with China airline again."
Ưu: "Flight was delayed 1 hour with no explanation. Boarding was complicated by a long bus ride and again no explanation. The flight had tons of room open but no one offered for anyone to move seats despite a huge, loud crowd of young students keeping everyone awake in the back of the plane."
Khuyết điểm: "Everything."
Ưu: "Plane was comfy and neat. No food was served as it was only a short flight which was fine."
Khuyết điểm: "Waiting on the tarmac for about 30-45 minutes before take-off with no explanation from the pilots was a bit annoying."
Ưu: "I am handicapped and the ground and plane staff could not have been more attentive. Unlike other airlines they kept me informed of when I was to board and deplane. The flight is short and food was unnecessary. I think I was the only one one board that did not eat."
Khuyết điểm: "A good airline that is not confused about their market or customer base. No complaints"
Ưu: "All services are better than before a lot"
Ưu: "Free baggage, nice plane."
Khuyết điểm: "Flight left almost two hours late, without explanation, after having to move gates from end of the terminal to another. There should have been better communication from the gate staff about this."
Ưu: "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
Khuyết điểm: "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
Ưu: "Crew was nice. and spoke English better than the crew on the previous, longer flight."
Khuyết điểm: "No vegetarian food options (besides not offering a regular option, as many airlines do now, even after I requested a vegetarian meal, there was none). In addition, the planes were old. Business was not nearly as comfortable as some other airlines. The entertainment was very bad -- This shorter flight (Even in business class) had no personal entertainment at all! Will not fly with Vietnam again..."
Khuyết điểm: "Long flight delay. Have to flight on time"
I like how the staff are attentive. I don’t like the delays of the flight, the plane seems old and they use only one plane for Hawaii. The seats are not comfortable, legroom is terrible. The pilot/crew are the best.
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Ưu: "Free space"
Khuyết điểm: "Boarding"
Ưu: "Crew hospitality was/were noticeable"
Khuyết điểm: "On time food service If possible — provide 3 choices for food — Vegi. Meat (poultry), Fish Provide at least adequate/standard seating spaces (in comparable to other international airlines ) While booking, passenger must know (clearly) price differences (among same class) -& its benefits"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Ưu: "Service was great, took off on time and arrived early"
Khuyết điểm: "Food was average"
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Was very much on time, quick flight and boarding."
Khuyết điểm: "Entertainment"
Khuyết điểm: "Older plane, no entertainment but did have free wifi"
Ưu: "Crew was nice!"
Khuyết điểm: "The beef with rice meal tasted weird."
Ưu: "Nice seats in business, good food, nice crew."
Khuyết điểm: "Door closed ten minutes ahead of schedule yet had to wait on stand nearly half an hour to push back due to airport congestion. Arrived in HKG late at a remote stand and had to use stairs and be bussed to the terminal. I missed the last HKIA Express train to HK"
Ưu: "comfort is alright"
Khuyết điểm: "no entertainment not even music"
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Khuyết điểm: "The lounge is awful."
Ưu: "They gave us a meal on a 2 and a half hour flight! Amazing service."
Khuyết điểm: "It was a bit tight. Not much legroom."
Khuyết điểm: "Nothing"
Ưu: "Nice staff"
Khuyết điểm: "Literally every time I fly PAL there is some issue with delay. After boarding we stat on the plan for over an hour before we took off waiting for some other passengers. Also I was at the airport early and wanted to get on earlier flight they wanted to charge me $300 to get on a flight with many extra empty seats."
Ưu: "Friendly filipino airport staff and PAL stewardess are friendly and accomodating"
Khuyết điểm: "Very long que at HK immigration"
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Ưu: "Friendly crew. Nice plane. They fed us even though it was less than 2 hour flight."
Khuyết điểm: "Delayed flight, late take off. Chicken nuggets I had we're bland."
Ưu: "It's a Philippine Flag carrier. It's a privilege to patronize our own carrier."
Khuyết điểm: "No hassles at all. Generally a smooth flight to HongKong."
Ưu: "It was like most other flights ie it was fine. Above average overall."
Khuyết điểm: "A big negative was the transit lounge in Manila. Between 2 Philippine Airline flights we had an 8 hour layover in the Manila transit lounge. Not impressed at all. There were about 4/5 staff but they sat outside the lounge & did nothing to control the passengers & keep them quiet /organised. The lounge was very crowded, very noisy & there was only water to drink & nothing to eat. For 8 hours! The very least should be to supply more seating & a facility where passengers can order coffee/tea & snacks. Also there was only 1 ladies toilet, so always occupied. The lounge Definately needs an urgent upgrade in facilities then I would consider flying Phillipine Aiines again."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "Crew was fine food mediocre"
Khuyết điểm: "Leg room is real tight. Hardly any space to move. Compared to other airlines the A320-200 Philippine Airlines aircraft has been packed with way too many seats. Will not fly them again."
Ưu: "On time! Good for Manila"
Khuyết điểm: "PAL app didn't work. Put in screens!!"
Ưu: "Great staff very nice and enterianment system at each seat was very good."
Khuyết điểm: "N/A"
Khuyết điểm: "delayed..."
Khuyết điểm: "delayed..."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Khuyết điểm: "Cancelled flight and they said they couldn't get another flight. We then had to re-buy tickets on another airline. They never said a thing about a refund"
Ưu: "Crew, food n legroom"
Ưu: "Good service"
Khuyết điểm: "Little Delayed"
Khuyết điểm: "Overall we had a good experience however we were not informed about change of departure time....so double check a day prior to your flight...."
Ưu: "The crews are nice."
Khuyết điểm: "The plane was shaking and gave me nauseas"
Ưu: "Overall it was a good flight with professional staff. The ground crews did a great job in both locations!"
Khuyết điểm: "leg room is always a challenge."
Ưu: "got lucky and no one sat next to me. Boarding was fast"
Khuyết điểm: "No Entertainment module, have to pay for Wifi"
Ưu: "The crews (all crews)"
Khuyết điểm: "Can't watch the tv cause no earphone"
Ưu: "The in flight meal was very. The cabin crew was friendly and gave good service."
Khuyết điểm: "Legroom could have been better."
Khuyết điểm: "Everything. 6 hr delay, unhelpful clueless staff, food, comfort of seats, lack of entertainment, crappy terminal in Manila"
Ưu: "Boarding formalities were smooth and flight departed in schedule. Crew were attentive and friendly. All in all, a pleasant flight."
Ưu: "Philippine Air didn't disappoint, which it has at times because it seems to always be delayed. However, not this time, and the service Philippine Air provides is very good."
Khuyết điểm: "I never heard the airport announce boarding for this flight, but simply saw people slowly begin to head through the gate, so I did likewise. For that matter, Busan's Gimhae airport is third-class at best, IMO. I flew out of Busan once before and the experience was terrible again. Would always recommend travelers take the KTX to Incheon where you'll have more options, probably lower fares and less aggravation."
Ưu: "The crew was very pleasant."
Khuyết điểm: "It was a short trip so really nothing to add."
Ưu: "the service, the crews profesionality"
Khuyết điểm: "Leck of electronics....no Gps of flyght."
Khuyết điểm: "Very bad, delay 90 minutes"
Ưu: "Good service, but the food was HORABLE. !!"
Ưu: "Large, new plane, modern. Wonderful crew."
Khuyết điểm: "Air traffic into and out of Manila is heavy and causes delays. We waited 19 minutes to land coming into Manila and my Hong Kong flight waited 15 minutes on the tarmac waiting to take off."
Was 45 minutes late leaving for a 45 minute flight. Was hurry up and wait for what? We just sat their at the terminal
It is a mistake to book with this company bad service from check in to pick up luggage
Flights in time, crew is nice, value for money
A space left for going to the toilet from the port side of plane to the starboard toilet in quite zone . Always stepping over people's feet up in the front economy seats.
Can one expect anything better in a low budget airline Let’s be real
Khuyết điểm: "arrived one hour before flight, all counter staff had disappeared. On-line check-in was not available as an option, could not get checked in and as a result missed my flight"
Khuyết điểm: "Flight delayed. Please be punctual if can’t be earlier."
Khuyết điểm: "Everything"
Ưu: "Comfortable, clean, good crew, early landing."
Khuyết điểm: "15 minutes stuck on the bus at disembarkation sucked."
Ưu: "The leg room"
Khuyết điểm: "Boarding process"
Ưu: "Enjoyed buying extended leg room"
Khuyết điểm: "Water should be a standard on a 4 hour flight"
Khuyết điểm: "Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either."
Ưu: "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
Ưu: "Not sure if I have much trust in the crew. Most of the female crew would walk past passengers who had their seats reclined or in the toilets and other situations and wouldn’t notice (during take off and landing) and the guy would come past later and do her job for them. Ground staff in Bangkok"
Ưu: "Crew were kindly"
Khuyết điểm: "Seats can be more comfortable"
Ưu: "Extremely rude."
Khuyết điểm: "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
Ưu: "The Business Class bed was nice"
Khuyết điểm: "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
Khuyết điểm: "You can choose your seat but when you pay you can choose a seat and I don’t like this"
Ưu: "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
Ưu: "On Time No Frills.Overall Good"
Khuyết điểm: "Nothing"
Ưu: "Good price. Was on time, seats were comfortable, helpful staff"
Khuyết điểm: "No use of headphones 30 minutes before take off and arrival"
Ưu: "Overall it was a good flight."
Khuyết điểm: "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
Ưu: "Ok time"
Khuyết điểm: "No free drink"
Ưu: "Nice aircraft, on time departure and arrival"
Khuyết điểm: "reclining seats only in business class, not lay flat. pay for everything except the bathroom"
Khuyết điểm: "Flight crew’s attitude. The fact that there was no overhead space and the crew didn’t Check additional bags. Had to stove the bags u def the seat and there was no room to stretch my legs. The flight crew had the most pathetic attitude and was rude beyond imagination."
Ưu: "Food are excellent. Legroom is good for a budget airlines. Crew are nice"
Ưu: "comfortable seat"
Khuyết điểm: "No TV on plane"
Ưu: "Affordable biz class"
Khuyết điểm: "Really poor food and flight was delayed 2 hours both ways"
Ưu: "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
Khuyết điểm: "equipment could use refurbishment"
Ưu: "Nothing to like"
Khuyết điểm: "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
Khuyết điểm: "This was a return flight I was taking. But even though I paid for a bag when booking, Kayak only booked the bag on the flight over. It there for cost me $48 to book the bag on at the airport one way back. For some reason when I was paying they could not take for the full amount on my CC and so I had to go change money as $8 had to be paid cash (very strange). The flight was very uncomfortable. I could go into detail but now I’m just ranting. Not happy. Won’t be doing that again."
Khuyết điểm: "Going from one hot country to another so had no need for a winter coat... it was so cold on that flight I caught a cold"
Khuyết điểm: "Delay one hour"
Ưu: "Boarding was quick and plane embarked on time. ScootBiz seats pretty comfortable although don’t seem to recline much more than economy. Overall good flight though."
Ưu: "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
Ưu: "It was all great. Paid extra for the quiet area. Worth it"
Khuyết điểm: "Nothing."
Khuyết điểm: "The manager at the ticket office harassed my friend about his VISA- wasted 2 hours of our time saying his visa was not valid when it was. Then she finally gave him a boarding pass. As we hit the gate, she chased us down to yet again, say he couldn't board because of the same reason. She told him when he got back to Hyderabad that he would be charged as a criminal & be held in a cell all alone without a way to commicate to others. It was absolutely absurd!! We made it back to Hyderabad and like we knew the whole time, his VISA was fine."
Ưu: "The flight was cheap and the plane itself (B787) is a new plane and the lower pressurised altitude is very nice."
Khuyết điểm: "I didn't like being told off by one of the flght attendants for eating my own food on the flight. If Scoot's food was more reasonably priced I would buy it, but it is overpriced and therefore I need to bring my own. The seats are uncomfortable for sleeping in. The cabin temperature was a bit cold and with no blanket supplied this made it hard to sleep. Even though you are flying between two tropical destinations, I would recommend bringing a jumper."
Ưu: "Nothing other than punctuality."
Khuyết điểm: "After boarding started there was no Aircon the flight was boiling hot and hugely suffocated. Also so many mosquito surely need better service."
Ưu: "Scoot upgraded to a bigger plane, and as a result had more empty seats"
Khuyết điểm: "flight was delayed by almost 2 hours due to operational problems. despite that, there were still passengers who were late to board, causing more delays. no apologies from Scoot. plans were derailed."
Ưu: "It's a no frills airline! Plane on time, clean, arrived on time. What more do you want?"
Khuyết điểm: "An hour and half delayed without prior notice. So i had to wait at the gate."
Ưu: "Early baggage check and fast boarding. The flight was on time, too."
Khuyết điểm: "Least amount of leg room I have ever had. I will not complain too much because the flight was only 2 hours."
Please improve on your LIVE customer services. We want a live person to speak too. It was very inconvenient because speaking to a chat person. PLEASE HIRE LIVE PEOPLE FOR YOUR CUSTOMER SERVICES. Thanks
Flight was 2 hours delayed. No explanation provided. Gates changes twice.
Ưu: "Fun crew, smooth flight."
Ưu: "the flight was comfy"
Khuyết điểm: "some drinks!!!! NOT alcohol but like water or soda."
Khuyết điểm: "Website issues, double booked this flight, but both Cebu Pacific and Kiwi both say to bad!"
Ưu: "Friendly staff; value for the money"
Khuyết điểm: "Boarding procedures not very organized"
Ưu: "The boarding and landing was okay."
Khuyết điểm: "Crew don’t engage well. Plane smells like poop the whole time."
Ưu: "The quiz and prizes given by the service crew onboard"
Khuyết điểm: "Want to have a USB charging port on a seat"
Ưu: "Serge and the cabin crew were grey. The pilot made up 20 minutes on a 1 hour flight, came in late from previous flight."
Khuyết điểm: "Scheduling. CP is ALWAYS late, and messes up connections. Hard to coordinate remedies with my phone turned off. It hadn't been once, 10, or 20 times, but EVERY time."
Khuyết điểm: "XSS"
Ưu: "Nothing.the cebu pacific employee told me that my flight was changed from 12pm to 6pm when I checked in but I did not have any notification. He said that he can get me in, in an earliest flight they have and only to find out that the flight they he wanted me in is my flight and ask money."
Khuyết điểm: "Screen employees and make sure they don’t deceive people."
Khuyết điểm: "Seats do not recline"
Khuyết điểm: "No food. Major delay without announcement"
Khuyết điểm: "Super delayed flight they dont offer even water and to think we are travelling with children."
Ưu: "Price and convenient"
Khuyết điểm: "Service and flight comfort"
Ưu: "check in went smoothly and boarding was orderly. The flight departed on time and arrived in Singapore on schedule.The flight deck kept us well informed and the cabin crew were very helpful, willing and able to keep the passengers happy."
Khuyết điểm: "N/A"
Khuyết điểm: "3 hr delay plus I got bumped off my return flight"
Ưu: "Did not like the flight at all."
Khuyết điểm: "5 1/2 hour flight- not even water was offered. Better explanation of baggage allowances. I got a shock of paying an extra $962 U SD . We were coming from international flight and did not have to pay for baggage’s . Had I been informed of baggage cost I would have selected a different carrier."
Ưu: "Host clearly and ver friendly helped me."
Khuyết điểm: "Im sorry but seat was terrible. I was not comfortable even for a min. Thanks."
Khuyết điểm: "So late, I missed a 3 hour connection."
Ưu: "Great customer service! Checking in was very fast!"
Khuyết điểm: "customer service"
Khuyết điểm: "Because of the weather delay, I made it by the skin of my teeth to my next flight. It was quite stressful waiting for my baggage to come out so I could re-check in to my next destination."
Ưu: "Everything also wants money, very expensive."
Khuyết điểm: "Everything is also no good."
Ưu: "Everyone is profession and the food is great. The value is spot on!"
Khuyết điểm: "I was placed in a middle seat between a family, even though there was was 5 empty rows of seats. Thought that was annoying, but I moved to my own row and was happy."
Khuyết điểm: "“>Test"
Khuyết điểm: "They told me that there is no cancellation for the flight although when I paid for the flight it was refundable."
Ưu: "Landed early"
Khuyết điểm: "Worst seats I have ever sat in, took a red eye out of Dubai and the cabin lights were on for over half the flights."
Khuyết điểm: "現在のところ毎日運行していない点"
Khuyết điểm: "Horrible experience.. Will never fly this airline"
Ưu: "I wish I had something to like about it."
Khuyết điểm: "checkin was a nightmare. over an hour and a half to get bags checked and boarding passes. It seemed like every time there was an issue all the staff would stop what they were doing to see what the issue was. nearly missed my scheduled boarding time. Good thing our flight was delayed by almost 2 hours. guess I can't complain too much for a budget airline. Just sucks that bag checkin and delays took longer than our actual flight."
Ưu: "Thank you for the great services."
Ưu: "While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Khuyết điểm: "REPEATING THE WORST EVER. While booking I tried to buy luggage allowance. Impossible. Hence at check-in Cebu Pacific unpleasant staff charged me US$55 on top of a $100 fare for my normal suitcase of clothes. The worst theft in my travel history of 110 countries world wide. Shameless greed and extortion once they have your trapped. It gets worse. Due family reasons I needed to fly home a couple days early, having every reason to believe my ticket was flexible. Nowhere did it say otherwise, nor did the booking site warn me. But rudely I was told too bad, zero flexibility. ZERO! They had empty seats on many suitable flights, just wanted to steal my return ticket, simple. Theft. Extortion. The worst imaginable. I went ahead and bought a 2nd return ticket with Philippines Airlines (far far superior airline). My Cebu Pacific seat was zero refund and was sold to someone else I guess. Too bad for Stupid Mr Customer (me) who mistakenly flies Cebu Pacific! NEVER EVER FLY CEBU PACIFIC! This 71-year-old 110-country travel veteran has warned you factually. An utterly disgusting company whose staff indifferently spits in the face of customers, the rudeness is delivered in a could-not-care-less tone followed by a hang up the phone after saying "No way, it's impossible speak to the travel agent for help. good-bye. Click.""
Khuyết điểm: "Our flight was cancelled because of weather condition while we were at the boarding gate, they didn't care about compensations or consider not risking putting the passengers under last minute pressure, at least they should've notified us ahead of time, they automatically rolled us in the next flight, however, they didn't confirm if the next flight will be cancelled or not. In order to make sure I can catch my connecting flights, I booked another flight from Legazpi to Manila on a different airline, in addition, I had to pay the hotel booking cancellation fees in Manila, since these fees can only be waved if I cancelled 24hrs in advance. Moreover when I asked for my ticket refund, they made a big deal out of it and after a ruff struggle they agreed to refund me, but whatever the refund amount was, it barely covers anything of what I had to pay for a new ticket+ 1 extra night stay in Legazpi + hotel cancellation fees in Manila, I ended up paying 400USD in total while I only got around 50USD ticket refund from them, and of course, add to that the stress and hassle I went through in doing this!"
Ưu: "They put me in front row...nice crew"
Khuyết điểm: "Interesting condensation coming from plane due to intense humidity - looked like smoke in entire plane!"
Khuyết điểm: "It’s 4hrs flight and they didn’t even offer not a free water you have to pay for food ? This is international flight for crying out loud. It’s not worth for what you pay for worst airline ever."
Ưu: "I like it because I arrived in Hong Kong earlier than the time we expect. So well done!"
Khuyết điểm: "N/A"
Ưu: "Very good check-in"
Khuyết điểm: "Flight was delayed a bit. I didn’t buy anything to eat so can’t comment on that also there’s not really entertainment on board"
Khuyết điểm: "Flight delayed over two hours."
Khuyết điểm: "Airline has very strict overweight policy and will charge you even if you are a few grams above 7 kg... not nice, not friendly and left a bad taste in my mouth. I will surly try to avoid venus Pacific in the future of possible."
Ưu: "very cheap fare"
Khuyết điểm: "noisy co-passengers, the crew should ask them to stay quiet but they didn't do anything"
Khuyết điểm: "Crew were so slow to take food orders. It wasn't free and not everyone wanted to order so I didn't see any other reason."
Ưu: "Very efficient and everything was on time. I will take Cebu Pacific on my next trip. From what I can see they are much better on international flights."
Khuyết điểm: "We has ordered meals, they were ok but not great and the free drink was some unknown and small bottle."
Ưu: "Cebu Pacific flights are cheap"
Khuyết điểm: "Service was terrible. Like I said...we boarded at the time we were supposed to be landing in Manila. They didn't even bother to give updates, the passengers had to keep following up with them."