Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
Love the direct flight from Boston to Toronto as well as the highly efficient cabin staff. The food was acceptable but the entertainment could have been better. All the movies seem to be quite old.
My flight was from Dallas-Atlanta.
Seat are large and wide, as expected in premium economy. The shell seat makes reclining non-intrusive to others, it also eats in your own space but I find this a non issue due to the tremendous leg room (42”, even better than all other premium economy that I know of), be careful of the sliding mechanism as I nearly got stuff stuck inside, the seat belt is the airbag type, it also attaches to the shell so when you recline you have to loosen it. The seat itself is hard and the headrest is too high to support my neck, so expect to need lots of pillows to make yourself comfortable. Foot storage is ok and there is a gap to store more things between seats and between the seat and the window for window seats, which I find surprisingly useful. Footrest is too high and makes your legs hang above the legrest (good for them to include that too) so I didn’t use the foot rest. Lunch was supposedly a highlight but I find the sea food rice bland and there isn’t really much seafood to speak of. The small biscuit in the side dish is wet and disgusting. Cold spaghetti as a side dish is also weird. The breakfast served before landing was great, they call it “chewing” salmon and millet short pasta, and perfectly coincides the sunrise which makes for a amazing experience. Attendants picked the trays way too late which makes me unable to go out for a walk as all our tables is full of empty trays. Both meals comes with plentiful choices of beverages and amazingly, metal cutlery. Rice crackers tasted great. Snacks in the economy class gallery have little choices. Japanese style high tech toilets look stylish but for part of the flight, the drainage in one of the sink didn’t work. Also, it seems like there is only 2 bathrooms in the business class cabin so sometimes they come to use our toilets, still largely enough for us though, if business passengers didn’t come 2 bathrooms for the 40 seats premium cabin would be great. In later part of the trip we were flying quite low (33000-35000ft) and is somewhat turbulent, it looked like there is no clouds much above us so I wonder if we could have avoided some turbulence by flying higher. Wi-Fi was slightly expensive unless you have a connecting flight (I do but the wifi is broken in the previous leg), speed was good. I got lounge access even on premium economy, which elevated the experience a LOT. They provided a amenity kit with ear plugs, moisture mask, eye mask, tooth brush and toothpaste which is great. Noise canceling headphones is also provided but the active noise canceling was barely noticeable. Overall the experience is either ok or great, only bad part was the first meal.
My flight was cancel on American , rebook 4 time? Whe to the airport each time to find out flight is canceled again, ridiculous X just ask for a refund
Clean, friendly staff, and delicious food
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "It was great..."
Khuyết điểm: "Lavatories on domestic flights in Japan are tiny. Like, super duper tiny."
Ưu: "Very friendly and accommodating crew."
Khuyết điểm: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Crew was professional and friendly"
Khuyết điểm: "Continuous improvement"
Ưu: "The crew was amazing. The meal choices were great !"
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Khuyết điểm: "Na"
Ưu: "The food and movies"
Khuyết điểm: "The bitchass mofo next to me who took up two seats and STILL kept touchin my feet. Fuckin weirdo man. JA is a good airline, but clowns like that guy ruin the whole flight."
Khuyết điểm: "angled flat seats."
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Khuyết điểm: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Food, entertainment options, friendly staff"
Khuyết điểm: "Beverage size could be more"
Ưu: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Khuyết điểm: "Nothing! No complaints here"
Ưu: "Nothing really special."
Khuyết điểm: "They love the PA system. They want to make announcements in multiple languages all the time."
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Ưu: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Khuyết điểm: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Ưu: "Food was quite good."
Khuyết điểm: "They did't speak English even though I am not Japanese. They spoke Japanese to me so, I felt little bit uncomfortable."
Khuyết điểm: "Nothing"
Ưu: "It was a good price. I always like JAL flights that provide much better service than American companies. The Japanese staff are EXCELLENT! My flight was delayed from Montreal, but when I arrived Chicago, the JAL crew was waiting to take me to the next terminal!! (This never happens for American airline companies!!)"
Khuyết điểm: "The food is getting terrible. They had better food a year ago."
Ưu: "that it was actually flown by JAL not china southern"
Khuyết điểm: "the confusion of having one company selling another's tickets makes finding the gate difficult."
Ưu: "The seats very comfy. The food is so good. All including flight attendance are very polite people. Overall they are excellent compared to others that I flew with so far for my business trip to other country. Will be my first choice for my next trip!."
Ưu: "Efficient boarding process. Great god and cabin service. On time."
Khuyết điểm: "Turbulent flight and the crew was not completely reassuring"
Khuyết điểm: "too little legroom seating is designed shorter legged Japanese"
Ưu: "great service"
Khuyết điểm: "difficulty in figuring out how to use the controls on the entertainment remote"
Ưu: "The boarding was efficient. Cabin and lavatories were clean."
Khuyết điểm: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."
Ưu: "Good and polite crew"
Khuyết điểm: "Business class cabin very mediocre for a state of the art latestBoeing plane"
Ưu: "I really liked my experience with JAL. The comfort and overall service of the flight was excellent."
Ưu: "I loved how accommodating the flight was. I would use JAL from this point forward if possible."
Everything was wonderful!
Check the experiencing staff for gov staff may be more better...???
My 12 hour flight had 2 flight attendants for whole back section. I asked for tomato juice and it came after 40 mins, after he completed serving whole section. They gave about 1L of water in 12 hours. Even if asked more- they give half a cup. Food was excellent, headrest of the seats where excellent.
More Bollywood and Telugu movies, food options
The check in process was long and could have been faster if more staff was available. The line of passengers was too long and there was no one to guide the line. The boarding process was a bit better. Although several announcements were made regarding mask wearing, it was not fully enforced on the flight. This left me feeling unsafe considering the ongoing Covid-19 pandemic and flu season.
More variety in the entertainment - for instance more competitive sports -soccer, basketball, etc
Ưu: "Great Crew.. clean, new flight. Everything works."
Ưu: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Khuyết điểm: "Seats be little spacious"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "Crew was great and food was nice!"
Khuyết điểm: "Not a lot other than better choice of movies and music. Super airline as always"
Ưu: "Easy and efficient boarding process, great Tv episodes selection"
Khuyết điểm: "Staff was slow to remove plates after eating"
Ưu: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Ưu: "The crew was amazing and delightful."
Khuyết điểm: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Khuyết điểm: "Seats for its along way"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The best customer service i have ever expierienced, i have overslept for my connection flight in Doha - i received full support with booking my next flight for free, pass to business lounge, and finally the upgrade for my flight from Doha to Warsaw in business class"
Khuyết điểm: "Food"
Ưu: "Everything was great"
Khuyết điểm: "I advise Qatar Airways"
Ưu: "Staff were fantastic."
Khuyết điểm: "Better movies please."
Ưu: "amazing except for the entertainment system"
Khuyết điểm: "Better entertainment system , 6 hours flight is tough without it"
Ưu: "Excellent service with attention to detail"
Khuyết điểm: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Attentive service - woke me up before landing (as instructed) and served a meal."
Khuyết điểm: "Boarding on Doha was chaotic"
Ưu: "The staff wad nice"
Khuyết điểm: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Ưu: "Seating and comfort is great, as long as you are not seated next to a 'larger' person or a person with restricted mobility. Not a fault of Qatar airways, but probably the norm in most international flights in Economy. Food was the best of all the airlines I have flown, and the correct temperature as well."
Khuyết điểm: "Seat width could be a little better, but this is the norm, I would assume across all airlines."
Ưu: "Food was good, staff was excellent."
Khuyết điểm: "Can't think of anything."
Ưu: "Food , Crew , Plane, Cleanliness and Entertainment were good."
Khuyết điểm: "Didn't like the fact that I was never notified through email that the flight was from a different , newer airport in Islamabad. Originally my booking was from Benazir International Airport Islamabad but on the day of flight when I went to that airport , it was totally closed for operations and flights. And I asked people in the street e.g taxi drivers etc which airport my flight could be from. They told me that a new airport in Islamabad had become operational and my flight could be from the newer airport. I went to the new airport but I was late for boarding because my time was wasted in going first to the Benazir International Airport and then rerouting to the new airport. Fortunately the fight from Islamabad to Qatar was delayed and I was able to make it to the boarding and flew from Islamabad to Doha."
Ưu: "Good staff and service"
Khuyết điểm: "Nothing"
Khuyết điểm: "Too many security screenings including the airline’s itself.!!!"
Ưu: "Fantastic flight...Qatar’s QSuites are fantastic, very comfortable, Amazon my service from the crew, fantastic entertainment options, and with the privacy of the suite ...very close to first class...in fact it is better than the first products (from a seat perspective) of many other airlines such as United, Delta, Virgin, BA, etc."
Khuyết điểm: "I wish there were more vegetarian options on the menu"
Ưu: "The best airline I have ever flown."
Khuyết điểm: "Wrost app I don’t advise any one use it cause"
Khuyết điểm: "Need good wheel chair service."
Ưu: "Flight Attendants were really helpful especially when one of my child had a nose bleed, we had at least 3 attendants, tending to our needs when that happened and they did not leave until the situation was resolved."
Ưu: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Ưu: "The Qatar Airways price."
Ưu: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Khuyết điểm: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Ưu: "Again, the crew were top notch"
Khuyết điểm: "Comfort and available entertainment were so-so"
Ưu: "Excellent experience overall, the food was decent, the seats were comfortable and had enough space for me at 6ft tall, the staff were very friendly and helpful, entertainment selection was good with plenty of new movies out. I had no problems with my layover. The baggage allowance was great as I had extra luggage from my trip. I'm very happy with their customer service, the day before my first flight I received a phone call from Qatar's customer service saying that due to delays I wouldn't be able to make my connecting flight to Edinburgh so they would like to book me on another flight instead of me having to wait 24 hours in Doha. I was thoroughly impressed with this service."
Khuyết điểm: "I did not have wifi available from Doha-Johannesburg"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Khuyết điểm: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Ưu: "Great service and food"
Khuyết điểm: "Food"
Ưu: "Like the friendly Crew ..."
Khuyết điểm: "Food"
Khuyết điểm: "The food in economy class and the lack of interest of the air hostesses."
Ưu: "Check was extremely slow & delayed"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
International flight with no entertainment screens?! You have to use your own and wifi was terrible. Doesn’t like chrome browser. 1+ hr late in boarding with no announcements
Khuyết điểm: "No more plastic cups in first class - and offer packaged nuts."
Ưu: "Quick boarding."
Khuyết điểm: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
Ưu: "A very pleasant experience, nice crew."
Ưu: "The ground crew worked really hard to get us going."
Khuyết điểm: "The flight was delayed 1.5 hours."
Ưu: "Crew was great. Love that the soft drinks are still free, unlike some other carriers. More leg room in the plane as well"
Khuyết điểm: "Delay of 1.5 hours for “fuel” reasons that were sketchy at best. Luckily we were not one of the many that missed connections"
Ưu: "Crew was amazing, we were well-fed and service was great!"
Khuyết điểm: "Captions for the hearing impaired, but not possible unless there are individual TV's. I understand that this was an older plane--a "classic." Hoping that entertainment will become more accessible in newer planes"
Ưu: "Seats were comfortable and seemed maintained"
Khuyết điểm: "There was a lack of a adjustable seat headrest."
Khuyết điểm: "Never made it. Stranded at LAX."
Ưu: "Crew on board was nice."
Khuyết điểm: "Boarding was very unorganized. I thought families traveling with kids would get priority boarding before main cabin."
Khuyết điểm: "Delayed and had to fly around when getting to Newark. Supposed to land at 11:30 and it’s 1:40am and not even off the plane. Never flying American again."
Khuyết điểm: "Crew very good"
Ưu: "Loved being able to watch new release movies and many different tv showed plus being able to listen to music thought the flight."
Khuyết điểm: "Didn't like sitting in the emergency exit row next to the bathroom. Everyone uses it to stretch their legs and they end up standing on top of you most of the flight."
Ưu: "Flight was smooth"
Khuyết điểm: "Nothing"
Ưu: "The crew interacts with people serving great food and drinks constantly. The seats were very comfortable with lots of leg space. There are lots of entertainment to choose from."
Khuyết điểm: "We were delayed because of the weather which couldn’t be helped."
Ưu: "That we made jt"
Khuyết điểm: "Flight crew was rude said things weren’t their job such as handing out custom forms just overall a terrible flight."
Ưu: "The trip was easy and the time very good set!"
Khuyết điểm: "Never happened. Had to be cancelled cause we missed our main flight."
Ưu: "Not much"
Khuyết điểm: "Passengers brought hot food on board at Dallas. McDonalds and KFC odours were overwhelming for first 30 minutes."
Ưu: "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
Ưu: "Newer seating configuration on A321. Decent leg room."
Khuyết điểm: "Crew claimed turbulence prevented in-flight service. Also couldn’t use GoGo WiFi from either of my iPhones. Disappointing, unremarkable flight."
Khuyết điểm: "Have to pay for WiFi"
Ưu: "Plane had mechanical issues. Say on plane for 50 minutes before taking off"
Khuyết điểm: "51/2 hour delay!! Should have brought in another plane."
Ưu: "You get what you pay for. I don’t recall the fair but this was a bargain and we were safe."
Khuyết điểm: "Not enough water served. More snacks please"
Ưu: "it was a bit bumpy all the way to NOLA, but we still got drinks and snacks, and flight attendants were very nice"
Ưu: "Ummmm the only thing I like is we landed in Maui safely. Pilots and crew seems friendly."
Khuyết điểm: "We almost this flight because the connection flight can't find an open gate to park the plane. Inside the air plane kids got hungry, we were ready to order $$$ meals and they said they didn't have it anymore. Seriously?! 6+ hours flight and no meal. Then I asked for 3 pretzel and they gave it to another passenger, so they only have 1 left supposedly!!! Come on!!"
Ưu: "Decent amount of bathrooms"
Khuyết điểm: "I was shocked that we weren't provided better and more food for an expensive and lengthy flight. Also there were no head rest tv's. They plane seemed very old"
Ưu: "First Class seating was of course better than economy."
Khuyết điểm: "Flight to Maui had no Mai Tai drinks available, no heated towels, no dessert, barely any service from the flight attendant(s)."
Ưu: "Comfortable seats, free private entertainment, very nice to be able to charge my devices. Our pilots were great."
Khuyết điểm: "Still don't like that you have to pay for meals or snacks. I received two meals on my connecting South American flight. Stewards still not all that pleasant."
Ưu: "Great flight & got in early"
Khuyết điểm: "N/A"
Ưu: "Got to watch movies"
Khuyết điểm: "Couldn't eat the meal both had dairy no other choice"
Ưu: "thay we didn't crash"
Khuyết điểm: "1. To didn't work 2. Give us pillows"
Khuyết điểm: "No tvs for a long international flight. No wifi. Come on, your competitors offer much more at the same price. Not flying BA again."
Ưu: "More leg room than expected, food was airline food, but not that bad considering. Plenty of beverages, great selection of movies. Hour delay leaving, but arrived only half an hour late."
Khuyết điểm: "I can't rate it because they canceled my entire itinerary without so much as an email. I did not take my flight to Wilmington via my original flight. I had to book another flight because the change fees were too expensive. I did not know that my return flight to Denver had been canceled until I was checking in a few hours before my flight. I was told my ticket had no value. Awesome! It really stings that I then had to book a new return flight, and because I am a teacher who makes about $23,000 a year, I had to book the cheapest flight, which was with American. I do not plan on giving them any of my hard-earned money in the future if I can help it."
Khuyết điểm: "I like milk. Also space out drink service and offer tea and coffee periodically."
Khuyết điểm: "The crew i ask for a coffee with half and half and he tell me that is not a starbucks horrible fligth departure delayed"
Khuyết điểm: "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. Everybody ran for the gate. Crew was prompt and not friendly. Upon arriving they announced that they did not have the Hawai'i agricultural forms, so we would have to wait until the "agent" cam on the plane with the forms, fill out the forms, and then disembark. The crew was not organized, so it took about 10-15 minutes to get off after we arrived in the gate (late) because they could not get people sit down and fill out the forms. Chaotic. I plan NOT to fly American again. Ever."
Ưu: "We flew safely!"
Khuyết điểm: "The flight was delay. Then, my partner & I were given assigned seats separately until I requested seats together and we were given the last one at the back where you cannot recline the seat. It was very uncomfortable!"
Khuyết điểm: "Self check-in staff at Seattle was not that helpful."
Ưu: "Loved the individual seat back entertainment"
Ưu: "Crew were nice. Very clean. On time"
Khuyết điểm: "No entertainment console unlike the plane that i flew with going to Miami. I was able to watch a movie and listen to music."
Khuyết điểm: "Checkin was a nightmare! Not clearly marked and very confusing at LAX."
Ưu: "Short trip"
Khuyết điểm: "The long time inside the plane 1h 30 m ."
Khuyết điểm: "no food, no entertainment, seemed like a pretty, seemed like an old plane judging from the interior"
Ưu: "Crew was nice. Used the really nice blanket and pillow"
Khuyết điểm: "No tv. No tablet. No foot rest. What a waste of paying for first class....so not worth it. Modernize This plane."
Ưu: "Since you can not pay for pets online- I stood in line over an hour to pay. Then the CS wrote the wrong gate number on my ticket and I went to the wrong terminal that didn't connect. They took me in a van to make the flight."
Khuyết điểm: "Pet pay options online"
Khuyết điểm: "Too cramped. American airlines in general need to stop squeezing people in. Poor screens for movies."