I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Ưu: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
Khuyết điểm: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
Ưu: "The crew we're good"
Ưu: "I am looking for something good put didn’t find Sorry"
Khuyết điểm: "The departure time should be on time Our flight was delayed more than one hour"
Ưu: "The food was amazing. The entertainment selection was borderline ridiculous—nearly too many choices!"
Khuyết điểm: "The plane was too hot during boarding and again right before landing. It was really hot in Dubai so I understand why it was hot initially, but unsure why it became warm before landing."
Ưu: "Live sport TV, on board wifi"
Khuyết điểm: "More livesport TVs and browsing data."
Khuyết điểm: "Fly Dubai are just substandard. The codeshare flight are ruining the reputation of Emirates."
Ưu: "Cabin crew services"
Khuyết điểm: "Food could have better"
Ưu: "Crew was friendly. Comfortable."
Ưu: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "They did an upgrade to make it business class! It was a very nice surprise! Such great Emirates Airlines! The BEST as always!"
Ưu: "The travel kits are much nicer now, appreciated the mattress"
Khuyết điểm: "The boarding process in ORT was a horrible fail. they didn't announce the boarding of first/business and by the time I arrived at my seat there was almost no overhead room left because people from economy put there bags in the business area. The bathroom was definitely not cleaned enough, I went twice where the floor was soaked, the seat was wet and the sink full of toothpaste. I understand that every passenger should be responsible enough to clean up after themselves, but it was not an enjoyable experience. The crew was friendly enough, but it didnt feel like the personalized service experience that is usually the case (where they introduce themselves, explain the do not disturb sticker etc). Also I think there was something wrong with my seat because it didnt "lay flat" all the way."
Ưu: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Arguably the best service I've ever had on a flight"
Khuyết điểm: "Had to stop movie 20min prior to landing as I was in emergency exit row"
Ưu: "Crew were excellent , very pleasant and helpful"
Khuyết điểm: "Food was horrible , not much options for vegans"
Ưu: "The aircraft (a 777) and the on-board amenities and service."
Khuyết điểm: "Too many clueless passengers. I could not wait for the flight to end. It took a full hour and a half to get my single suitcase at the Kolkata airport."
Ưu: "quality and friendship"
Khuyết điểm: "Electronic Entert can be more accessible More access to news"
Ưu: "Great as expected"
Khuyết điểm: "Crew behavior was not up to the standard, need yo work on it"
Ưu: "There was good service in the flight"
Ưu: "Loved the service. My flight was from NYC to Milan."
Khuyết điểm: "There was not one thing."
Khuyết điểm: "Movie selection terrible."
Ưu: "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."
Ưu: "Love the idea of informing every leg of my flight. Thanks"
Ưu: "I really recommend this airline. Is worth every single dollar that you pay. Everything is exceptional, the service magnificent, the food is good but the beverage choices are great quality. We really love everything about to travel in Emirates. We are considering to use this airline every time that our destination works."
Khuyết điểm: "Since they pick up at your house until we landing you feel VIP"
Khuyết điểm: "I shouldn't be forced to change my seat just because a hostess told me to then she was rude to me because I didn't then I finally changed my seat and she was ok- I don't think this is appropriate"
Khuyết điểm: "Not many old Bollywood movies to select from..."
Ưu: "Enough leg room, wide seads"
Khuyết điểm: "Food was terrible."
Ưu: "Good flight. Crew was professional, but not warm and welcoming . They were very accommodating when asked to switch my meal and for my daugters toy."
Khuyết điểm: "Food again was too spicy. Please give a vegetarian option that includes dairy, fish and chicken."
Ưu: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
Khuyết điểm: "The food is not as good as expected I actually did not eat the food, it was just not good."
Ưu: "Great airplanes. Crew is is helpful and kind."
Ưu: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Khuyết điểm: "Boarding was not organized Crew forget to return to you with your drinks The seats are NOT comfortable"
Ưu: "The airport experience in Dubai was excellent. Very clean, professional & modern."
Khuyết điểm: "Although plenty of entertainment selections, the user interface was outdated & the touch screen slow & buggy"
Ưu: "Everything was excellent. Emirates is a quality airway."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Food taste, staff service"
Khuyết điểm: "Front of the section seat - Very uncomfortable, badly positioned. I was in seat 37H if I remember it correctly. It was a Aisle seat and this particular seat was extremely uncomfortable. Everyone passing by would somehow kick my feet on their way to the restroom. The tray was too small."
Khuyết điểm: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Ưu: "Liked the entertainment."
Khuyết điểm: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. Especially the segment between Dubai to Hyderabad. No snacks available in the kitchen between meals on the long 14 hours flight segment."
Ưu: "The seats were well spaced and had a comfortable trip."
Khuyết điểm: "Coffee and tea"
Ưu: "On time. As comfortable as coach can be. Crew was friendly and helpful. The bag checkthrough/transfer from flydubai to emirates worked fine."
Khuyết điểm: "Cabin temperature could have been warmer. The seat backtouch screens are aging a bit. They don't track well on the edges of the screen."
Khuyết điểm: "The delays"
Ưu: "Love it and I had a middle seat !!!!"
Khuyết điểm: "The food was good v and excellent service and entertainment"
Ưu: "The crew surprised my fiancé and me with a champagne and cheese cake toast in the middle of the flight. It was incredibly thoughtful as I had only told two of them about our new engagement."
Khuyết điểm: "We could clearly hear several of the crew bickering about things at several points of the flight."
Everything was wonderful!
Flight attendants were very rude. Food wasn’t that great.
Boarding crew should be knowledgeable; Buses seats are more comfortable than Qatar air ways..
Correction it was Doha to BKk I had seating problem. Phl to Doha was a goody
Never reached there flight got cancelled 2nd time in a row
Everything is good and will manage
Cabin services as expected from a reputed airline. Not impressed with the food though. Excellent ground service in Doha.
They did not let my uncle fly at all
Ưu: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Khuyết điểm: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Ưu: "The seat that I picked."
Khuyết điểm: "Running water in the bathroom"
Ưu: "All okey except earphones issue .. doesn’t works to be connected"
Ưu: "Crew was very attentive & met all my expectations."
Ưu: "I really appreciated that my bags were not lost"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "The crew was super amazing and went to all extent to make our journey with infant comfortable"
Ưu: "Great flight in-service was fantastic. I didn’t use the entertainment service because is the old movies."
Khuyết điểm: "Please include Nigerian and Ghana movies"
Ưu: "Very nice aircraft , crew, and supplies"
Khuyết điểm: "Flight delayed, so missed connecting flight and stuck in Qatar for 13 hours on top of a 22 hour regular flight schedule"
Ưu: "Great crew. Met every request and did a very professional, yet personal job."
Khuyết điểm: "Overall meals were best I've had on flights. Did not care for last one but probably just a personal taste."
Ưu: "No delays"
Khuyết điểm: "Improve your carry on lagguge policy. I was made to throw away some of my expensive clothes by the stuff to fit the weight, when it wasn't a problem when I was checking in ."
Ưu: "The service was super and the food was delicious even the seats are very comfortable"
Khuyết điểm: "Everything was super"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Foods were great."
Khuyết điểm: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Ưu: "The crew were nice and very helpful. Vegeterian meal was great"
Khuyết điểm: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Ưu: "Good leg space, friendly crew, excellent plane."
Khuyết điểm: "This is for ALL airlines: It takes so long to get off the plane!"
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Entertainment is very good"
Khuyết điểm: "boarding hall was very small, food was below average for Qatar Airways"
Khuyết điểm: "Nothing"
Khuyết điểm: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Ưu: "I was already travelling 5000km so I didn't notice anything"
Khuyết điểm: "Turbulences ... but it's ok."
Ưu: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Ưu: "It arrived on Time."
Khuyết điểm: "Entertainment system was broken and had to be restarted a couple of times before It crashed completely. Food sucked."
Ưu: "Excellent service. Flight on time."
Ưu: "Loved the food and entertainment."
Khuyết điểm: "Not enough leg room and space between the chair in front."
Ưu: "The friendliness of the staff from check in to arrival!"
Khuyết điểm: "Should use 380 craft"
Ưu: "Professional courteous friendly and communicative"
Ưu: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "I had a great experience with overall trip."
Khuyết điểm: "I was not very impressed with hostesses service. on the second leg of the trip. The boarding process was not organized at all. We have zone numbers but people just boarded at first come first served basis"
Ưu: "I have never had such an easy long distance flight. Hope to fly with Qatar again!"
Khuyết điểm: "The seats are terrible."
Ưu: "Except turbulences everything was ok and nice .."
Ưu: "I will fly Qatar again"
Ưu: "The flight was short but the plane was well maintained and the crew was accommodating."
Khuyết điểm: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
There was no internet in the airport and/or entertainment options on the flight.
The food was really good for a flight; the crew were genuinely engaged and service oriented.
Missed the flight and the had to change my booking
Ưu: "comfortable seating, friendly helpful crew, good food"
Khuyết điểm: "sometimes too cold sometimes too warm"
Ưu: "Crew as usual very kind"
Khuyết điểm: "They put me on stand by because flight was overbooked"
Ưu: "The crew was amazing"
Khuyết điểm: "Flight was a bit delayed"
Ưu: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Khuyết điểm: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Ưu: "Crew was very nice and helpful."
Ưu: "The crew was good"
Khuyết điểm: "Place for the legs and better food"
Ưu: "Food/ staff/access to TV/movies etc!"
Khuyết điểm: "Seating/facilities"
Ưu: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Khuyết điểm: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Ưu: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Khuyết điểm: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Ưu: "Again boarding was smooth"
Khuyết điểm: "The seats were terrible"
Ưu: "Service and Aircraft B777"
Ưu: "Swiss Lounge, food excellent."
Khuyết điểm: "everything was very good"
Khuyết điểm: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Ưu: "Not applicable."
Khuyết điểm: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Ưu: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Khuyết điểm: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Ưu: "Everything, but the lack of entertainment."
Khuyết điểm: "The lack of entertainment."
Ưu: "Swiss Air is great."
Ưu: "They magically appeared with water when I got thirsty and were all great. Veg entree from Hiltl good but a little surprising. Baked apple slices on top of mac & cheese? Sure, why not.? And 2 chocolate bars this flight!"
Khuyết điểm: "Again could not check in online., or at self-serve kiosk at airport. General complaint to all airlines: You can do better with boarding efficiency."
Ưu: "upgrade to business class"
Khuyết điểm: "the flight was delayed, so I have arrivede later and was told that I should have been there for the original time..."
Khuyết điểm: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"
Ưu: "Swiss service relayable"
Khuyết điểm: "30 mins late both ways"
Ưu: "The Crew is amazing and the plane is comfortable."
Khuyết điểm: "The food changed and is not really swiss anymore (we got an Oreo for dessert and Cheddar for cheese). My luggage arrived broken in Geneva, which might not be Swiss' fault, but a big problem when you have two weeks of travel ahead."
Khuyết điểm: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Ưu: "I hope this carrier grows by leaps and bounds. The plane was new & clean, the pilots executed flawless takeoff & landing, the flight attendants were friendly to a fault, the plane left on time & arrived early. Round trip Orlando-Venice was $980 round trip. The only niggling detail was the somewhat limited selection of movies."
Ưu: "Professional service"
Khuyết điểm: "Lounge in Dublin poor"
Ưu: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Khuyết điểm: "My seat was semi-broken, it was in constant state of reclining."
Ưu: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Khuyết điểm: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Ưu: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Khuyết điểm: "Did not get to make this flight either. Horrible."
Khuyết điểm: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Khuyết điểm: "I'm only 5 months pregnant, barely showing, and the seat tray nearly didn't fit in the down position! So uncomfortable. Also the chicken sandwich was gross. The bread was gritty and dry."
Ưu: "Comfy seats, free drinks, pretty good food. Excellent flight attendants and an eloquent pilot."
Ưu: "smooth flight, comfy seats"
Ưu: "Crew; polite helpful and professional."
Khuyết điểm: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Ưu: "Attentive crew offwring water frequentlyflight"
Khuyết điểm: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."
Ưu: "Again, crew and food."
Khuyết điểm: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"
Ưu: "Great kosher food!"
Khuyết điểm: "Leg room"
Khuyết điểm: "Didn't find anything."
Ưu: "On time"
Khuyết điểm: "Seating was very tight, confining."
Ưu: "Crew was sympathetic to the awful seats"
Khuyết điểm: "Just fly had access to the worst seats and we could not change them."
Ưu: "the Crew, the meal, the seat at the window"
Khuyết điểm: "the late and the not very good Information about the late in Madrid"
Ưu: "Flight attendants were sympathetic"
Khuyết điểm: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Terrible experience with cancellations and delays and rebookings. THY suck at customer support in US and thru their partner JetBlue…
Khuyết điểm: "Better food options but that’s for all airlines!"
Ưu: "Excellent service for affordable price"
Khuyết điểm: "Flight was delayed"
Ưu: "excellent crew, food entertainment and seats"
Khuyết điểm: "They were the best among the airlines I ever used"
Khuyết điểm: "Food"
Ưu: "Food, entertainment system were very good"
Ưu: "All was really good"
Khuyết điểm: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Ưu: "Good crew. Good food."
Khuyết điểm: "Hour delay with NO ANNOUNCEMENTS!!"
Ưu: "Boarding in time"
Khuyết điểm: "Selected food was not provided, old airplane, no entertainment"
Khuyết điểm: "I like the food and the service."
Ưu: "I enjoyed the food the most. The flight was short and easy."
Ưu: "Lousy airport (not technically airlines fault)"
Khuyết điểm: "They cancelled my returning flight WITHOUT me knowing and expecting me to pay for the penalty fee for misisng the first flight even tho I DID not cancel the returning flight which obviously I was gonna take. The staff was RUDE and INSENSITIVE. Qatar was better in overall customer service. Worst customer service from Turkish airline."
Khuyết điểm: "Delaying without notice and luggage lost"
Ưu: "Low engine noise and vibrations. Temperatures were comfortable"
Khuyết điểm: "Seat back stuck and wouldn't recline. 11 hours sitting upright not comfortable at all. Noisy children"
Ưu: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Khuyết điểm: "The seats are cramped just like any other airline."
Ưu: "Food was good on both flights."
Khuyết điểm: "Seating was terrible. We were in the 2nd row of the normal seats on the right side of the plane. The space between the rows of seats was much to tight, so I had to turn my legs to the side to fit into the space. I am 6'. However, I noticed that the row across from me had about 4" inches of additional space so I am thinking that the row I was on was set in error. This needs to be fixed. Also, they were much to late in turning on the air conditioning as we loaded and waited for takeoff."
Khuyết điểm: "I did not enjoy sitting right at the back (back seat). It was very cramped and noisy as people were constantly using the toilets. But not only that, there was a passenger seated in the middle seat who was not well and she kept feeling nausea and wanting help but the crew did not know what else to do having asked if there was a doctor on board. But they were not very gentle with her in their responses. I am not sure if this had anything to do with the fact that she was a muslim dressed in traditional gear."
Ưu: "Loved the food and staff"
Khuyết điểm: "Thermostat in the plain"
Ưu: "Overall the plane was very comfortable."
Khuyết điểm: "Waited on the plane to takeoff for an extra hour without explanation."
Ưu: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Khuyết điểm: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
Khuyết điểm: "The space between the seats were narow"
Ưu: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Khuyết điểm: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Ưu: "Comfy seats, bit more leg room than other airlines. It arrived earlier!"
Khuyết điểm: "Very Bed earing headset."
Ưu: "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."
Ưu: "Loved the service, food and airplane itself."
Khuyết điểm: "Istanbul airport is large and difficult to manage. Had to walk/run for about 20 minutes to get to my connecting flight."
Ưu: "seats, entertainment"
Khuyết điểm: "food. only one non-veg option"
Ưu: "Interior of the plane"
Khuyết điểm: "Nothing"
Ưu: "The staff from check in to on-plane service was very friendly and courteous and clearly did their best. The suppers were phenomenal! and the other meals were ok."
Khuyết điểm: "The computers at the check in desk kept going down, but the staff handled this issue very well. The gates REALLY need a digital board that displays upcoming flights so that I can confirm I am at the right gate."
Khuyết điểm: "Cramped seat - little room Food was the most inedible of any food I have ever had on an airline"
Khuyết điểm: "Flight canceled"
Ưu: "Timeliness Cleanliness Orderly boarding Courteous crew Seats relatively spaciois On board meal edible - even tasty"
Khuyết điểm: "No device charger USB slots (charge phone/iPad/computer"
Ưu: "I like everything about my flight. The cabin crew are true professionals and were very helpful to me."
Khuyết điểm: "I really cannot think of anything that I didn't like."
Ưu: "Food and service were excellent. And great staff!"
Ưu: "Boarding was on time, the crew was helpful."
Khuyết điểm: "The entertaintment screen at my seat wasn't able to play videos. The comfort would be excellent if there would be a foot support."
Ưu: "The movies."
Khuyết điểm: "Not being made aware that for an international flight I would be only alloted one checked bag, I Brought both of my bags as I always do when I travel. I was aware I would incur a charge, but was surprised that not only would I be redirected from the long bag drop line back to ticket sales, but that they would charge me 10 € per kilo! So my bag ended up costing me double what my ticket cost me for a 4 hour flight. Never again."
Ưu: "The service and the meals, even in economy class."
Khuyết điểm: "Nothing."
Ưu: "Istanbul airport was very crowded and bathroom were not clean"
Ưu: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Khuyết điểm: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."
Ưu: "The food was good"
Khuyết điểm: "The entertainment system did not work at all and I had to ask for a pillow and/or blanket several times, after over half an hour for someone to respond the first time."
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"
Khuyết điểm: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
Ưu: "Turkish Airlines has some of the best amenities of any airline: great meals (and often), clean planes, plus two free checked bags for flights between Middle East and USA."
Khuyết điểm: "The plane was overbooked with MANY seats having been doubly assigned. After more than half an hour we were given a new seat assignment (in first class! Business class had already been filled with other double bookings!). They did their best to accommodate everyone though and the remainder of the flight was very pleasant."
Ưu: "The one episode of Modern Family from the one of the old seasons"
Khuyết điểm: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."
Very tight leg space in the cabin
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Khuyết điểm: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Khuyết điểm: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Ưu: "Very friendly crew"
Khuyết điểm: "In-flight system had some errors"
Khuyết điểm: "Boarding (by bus) was a total chaos. I had to stand for about 50 minutes, either on the crowded bus or, after climbing with great difficulty three flights of stairs to a high jet-bridge (I am 76), standing there forever with 200 persons waiting to get access to the plane. Totally unacceptable. They started the boarding process early (50 minutes before departure), but passengers were allowed to actually board the plane at the time it was supposed to take off."
Khuyết điểm: "Our request for vegetarian meals got lost after a glight was cancelled."
Ưu: "Crew was solicitous."
Khuyết điểm: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Khuyết điểm: "No entertainment facilities"
Khuyết điểm: "Baggage check in was stressful"
Khuyết điểm: "Booked with my partner. Ended up sitting apart. Not good"
Ưu: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Khuyết điểm: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Ưu: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Khuyết điểm: "The seat padding is rather thin."
Ưu: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Ưu: "Flight attendants were very nice"
Khuyết điểm: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Khuyết điểm: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Khuyết điểm: "We were 2h late"
Khuyết điểm: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Khuyết điểm: "Nothing"
Ưu: "Absolutely everything perfect."
Khuyết điểm: "Through my own fault I ordered a different seat instead of window seat. :)"
Ưu: "Crew were pleasant most of the time"
Khuyết điểm: "Boarding process is total chaos Took 40 mins to.check in at desk , pre ordered for wheelchair Never showed ...total zoo Beds advertised as lie flat bu they are NOT 180 degree flat , legs hang down - bad for circulation"
Ưu: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
Khuyết điểm: "Waited a while before take off."
Ưu: "The crew and flight was faultless"
Khuyết điểm: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
Ưu: "Flight attendant was very nice."
Khuyết điểm: "We got socked with 40 Euro fees for our carry on plus personal item being 2 lbs over. The biggest problem is they were picking and choosing which bags they weighed. 10 people behind us and before us got in without incident. Plane wasn’t even half full so they were deliberately trying to make more $."
Ưu: "Plane was clean. Pilots made up some of departure delay time in the air between NCE & CDG."
Khuyết điểm: "Unorganized boarding process and minimal info or announcements regarding delay. Failure to respect SkyPriority status at boarding were disappointing. (Staff allowed it to be a bit pushy and chaotic and people were able to force their way in line, ahead of those who had been waiting in line.) Seats were okay but no recline and underseat storage was small. (Backpack wouldn't fit underseat and had to be stored in overhead.) Passengers crowding from back of plane upon arrival made it hard to deplane and felt rude."
Khuyết điểm: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Ưu: "What’s not to like!"
Khuyết điểm: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Ưu: "Friendly staff"
Khuyết điểm: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Ưu: "Seat comfort in business class Professional and friendly crew"
Khuyết điểm: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Ưu: "Crew very professional and nice food Boarding process well organized"
Khuyết điểm: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Khuyết điểm: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"
Ưu: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Ưu: "No delays, service with a smile"
Khuyết điểm: "Nothing to report."
Khuyết điểm: "I think I caught a stomach bug on one of the 3 legs of this route. More likely on last 2, i.e. Mumbai to RDU, as I fell sick almost 10-12 hrs after my last flight meal."
Ưu: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Khuyết điểm: "Food was not good."
Ưu: "Lovely crew, clean toilets"
Khuyết điểm: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Ưu: "Cheap aircraft, not even headsets"
Khuyết điểm: "Dirty aircraft, I expect more when I pay a lot"
Ưu: "Food, drinks, and general service on board were all very nice"
Khuyết điểm: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Khuyết điểm: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Khuyết điểm: "Small leg space"
Ưu: "The crew"
Khuyết điểm: "Not enough room for legs. Small amounts of food. No entertainment."
Ưu: "Friendly crew; comfort; punctuation. Fast boarding"
Khuyết điểm: "Simple food - very small amounts. No entertainment."
Khuyết điểm: "Left a little late for no apparent reason."
Ưu: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Khuyết điểm: "Although incoming plane arrived late, flight home arrived 20 minutes early."